Southall Travel Reviews

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★★★☆☆
3.5 / 5
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★★☆☆☆

“Reasonable fares, curt and discourteous staff!”

Written on: 26/10/2013

I recently flew to Australia and booked my flight earlier in the year with Southall Travel. The website was easy to use and the flights reasonable in price. However, between booking and flying, I had one or two queries which necessitated ringing the company. The service I received varied from polite but curt to discourteous and disrespectful. One agent was extremely offensive speaking to me as if I was either hard of hearing or simple. On that occasion my query was regarding the code I needed… Read Full Review

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★★★★☆

“Excellent Holiday for the Entire Family ”

Written on: 25/10/2013 by justhavefun (5 reviews written)

I would like to thank the people of Southall Travel for handling my booking very effectively. It was because of the their dedication and efficiency that our whole family (the two of us and my daughter of 6 years) could travel together during our first vacation as a family overseas. I am impressed by the way they handled my requirements and would definitely recommend to all my friends. … Read Full Review

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★☆☆☆☆

“Hopeless Customer Care”

Written on: 19/10/2013 by Jay0 (1 review written)

We booked flights for my 80 year old mother to the US being very clear that we needed these to be adjustable as she might need to come back sooner. All good but when we called to amend then put on a £200 charge for doing so which they never told us about. They even said and I quote "we're doing you a favor changing at all" A bad company with the worst set of customer service people to discuss problems. They hang up on us 3 times and failed to call us back when promised. You can also never… Read Full Review

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★☆☆☆☆

“All good until there are problems”

Written on: 14/10/2013

Booked a trip for 14 of us to Kenya. Return flights and destination airport changed (gatwick to heathrow) but Southall Travel not in the slightest bit interested in helping us contact the airline to get back to gatwick once we return to the UK. Appalling customer service once problems arose… Read Full Review

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★☆☆☆☆

“Misleading Headline price”

Written on: 14/10/2013

You put the search in using their system and it displays various prices, when you phone them up these prices are not available I believe a variance of £500 per person per flight is misleading, flights displayed for Jet Airlines London to Goa From: London Heathrow, London, UK (LHR) To: Dabolim Airport , Goa, India (GOI) Depart: Sat 21 Dec 2013Return: Sat 04 Jan 2014Passengers:2 Adults Price displayed Jet Airways--- £745.85pp When you phone them up, sorry sir the best price is £1,285… Read Full Review

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★★★★☆

“Real cheap flights to India - service fairly good”

Written on: 24/09/2013 by JustHeather (4 reviews written)

Got a fare for 445 pounds on cheap flights for Southall travel which was the cheapest available. Called them immediately and gladly they had availability on my travel dates and booked right away. Turned lucky as companies usually advertise something and sell something else. Found their service to be fairly good with professional people. would recommend them based on my experience… Read Full Review

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★★★★★

“Girlie Trip”

Written on: 23/06/2013 by BranfordLadies (1 review written)

I booked a 5 night trip to New York with Southall Travel, travelling in May, for my Daughter's 18th and my 50th birthday's so it had to be special. After booking I read various mixed reviews about Southall, and wondered if I had choosen the best Travel Agents, I admit I had my doubts from reading the reviews. However, I need not have been concerned, the staff I dealt with were excellent and efficient, all the paperwork arrived in plenty of time prior to our departure, they recommended the Andaz… Read Full Review

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★★★★★

“Wonderful service experience after two years”

Written on: 10/06/2013 by pteresa (1 review written)

If we hadnt decided to book with southall travels this time after a gap of almost two years that followed our less satisfactory experience with them, we would not have experienced the wonderful and unmatchable service of their staff named Wilson! We booked our dubai holidays with him and recently came back. had a fantastic booking experience as well as a highly enjoyable holiday, which pretty much made up for our last experience. although it was only because they would not accept payment on a… Read Full Review

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★★★★☆

“contacted via Facebook. Simple and easy booking process”

Written on: 03/06/2013 by janmart (1 review written)

I sent them the request on their facebook page and they not only efficiently quoted us few good options but also arranged a call back. They are reasonable in their prices and charges. I received a FOC date change on the date change request as well as 40K baggage allowance. they have been professional in their dealings with timely call backs and delivery of tickets and invoices. This was my first time with them and I would rebook with them… Read Full Review

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★★★★★

“Kuredu holiday booked with Southall”

Written on: 23/05/2013 by afernand (1 review written)

We booked our Maldives holiday with the Southall Travel and returned recently. Although we had concerns with booking with them but since no one else could match the price they offered for kuredu we decided to go ahead. Can say we made the right choice. We got what we wanted. Barring minor things which are likely to surface on every holiday we had a superb time. my wife and I had a great time together enjoying the stay at the resort, diving, snorkeling and simply doing nothing! Our first… Read Full Review

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★★★★☆

“Efficient and Friendly”

Written on: 16/05/2013

Having read many adverse reviews about Southall Travel I was somewhat reluctant to use them. For a trip from London to Sydney in November, sky scanner indicated the cheapest ticket was with Malaysian Airlines through Southall Travel. On phoning Southall with the on-line details and ticket price, the agent advised me to book on line as this was a special promotional price only available on-line. At no time did he tempt me to book direct with him which would have cost an extra £86. I therefore… Read Full Review

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★★★★☆

“Honeymoon Well Booked”

Written on: 25/04/2013 by maddek (1 review written)

We are very happy with how Southall Travel handled our booking for our honeymoon to Mauritius in September this year. We got the best of hotel choices and we picked Hilton resort and spa. they tailored the deal to include flights with emirates a number of other tours and activities. The whole process took close to a week’s time and we really appreciate the patience of their staff while we did our research on various options… Read Full Review

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★★★★☆

“Trip to Hong Kong ”

Written on: 19/04/2013 by bolinw (1 review written)

I had a wonderful experience with Southall Travel when I called them last night to book my trip to Hong Kong. I had been a customer with the company since 2006 and have called the company umpteen times to make my bookings. The representative I spoke to regarding my flight bookings was very customer centric and made my telephone booking experience reasonably stress free (though I had to shell out £20 more than the price quoted by other representative earlier in the day; reasoning: no more… Read Full Review

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★★★★☆

“enjoyed every bit of our holiday”

Written on: 11/04/2013 by taylorsus (1 review written)

Just returned from our amazing holiday to Dubai! Southall Travel did a good job at arranging this well earned holiday for us. Although initially we faced a slight issue at the Sheraton Hotel in Dubai as the hotel declined our request to provide us an extra bed for our little daughter, all other things were simply fabulous. We really enjoyed every bit of our stay at the hotel. Recommended by a friend for the first time, Southall Travel really impressed us with the standard of service. Right from… Read Full Review

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★★★★★

“Service beyond call of duty”

Written on: 05/04/2013 by Sanmann (1 review written)

Southall provided outstanding customer service to me regarding booking my ticket for India. I frequently been travelling to India and booked ticket via them. I have never ever received this wonderful customer service. There agent has done processing and follow up beyond call of his duty. And I much appreciate his efforts. I would say they are doing really good job for long but on this time they have won my heart because I am Customer Care Manager and i understand definition of what is good… Read Full Review

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★★★★☆

“Last minute Deals”

Written on: 30/03/2013 by olivek (1 review written)

I have made many late bookings and am always assured that Southall Travel will be able to offer the best of last minute fares. Early this month I had to travel to Abu Dhabi the next day and it was Southall once again. I didn’t have time to check and compare the fare offered with other travel websites but had complete faith that their price was unbeatable. For service, I find them efficient and customer focused with timely call backs and emailing of tickets… Read Full Review

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★★★☆☆

“Just booked tickets to pakistan with southhall travel...”

Written on: 28/03/2013

Just booked tickets to pakistan with southhall travel soo far so good customer service were polite and very helpful just paid my charge for the tickets and they sent the e-ticket via e-mail hour later Now after reading these last reviews i'm getting alilttle cautios and worried cos its my first time travelling with them Hope it goes well… Read Full Review

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★☆☆☆☆

“RUDE AND USELESS! ”

Written on: 24/03/2013

Dealt with them and nearlly booked until they did not include every thing tried to tie me down to a holiday I did not even confirm. Tour Operator [name removed] was very Rude shouted down the phone and was not admitting his mistake until 1 hour on the [hone trying to explain to him how booking a holiday should work. They have no knowledge of the destinations and just read of the screen and talk a load of rubbish. I WOULD NEVER DO BUSINESS WITH SOUTH HALL TRAVEL!!! DEEP KARAWADRA… Read Full Review

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★★★☆☆

“Ok to book”

Written on: 22/03/2013

They are ok to book with. Had a decent experience with them… Read Full Review

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★★★★★

“"the Best"”

Written on: 21/03/2013

I travel twice a year between the UK and India and have been booking tickets with Southall travels for last 4 journeys. My experience with them has been more than satisfactory. Particularly for last two journeys, one of the Senior travel Consultants (Brij)has been dealing with my bookings and has done it well up to the mark and I would also like to compliment staff's professional mannerisms. Having flown from London for last 8 years, I was little anxious about flying via new route (Manchester… Read Full Review

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