Southall Travel Reviews

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★★★☆☆
3.4 / 5
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★★★★☆

“Efficient and Customer Centric Services”

Written on: 06/01/2014 by ChristopherA (6 reviews written)

It was the first time we booked our Bali holiday with Southall Travel. Things were good right from aisle seats on flights to timely transfers with no waiting around… Everything was good however when we reached and checked in at our hotel- Club Bali Mirage we found out that the room was not as clean as anyone would expect it to be. Well clearly we did not expect this from a hotel like Club Bali Mirage (we had researched well and it came recommended by friends and family). We called up… Read Full Review

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★★★★☆

“Quite happy with the efficient services”

Written on: 26/12/2013 by june20 (7 reviews written)

We recently booked our Egypt holidays with Southall Travel. Their price was good and they left no room for complaints. We were initially discouraged to use their services, after browsing through their online reviews. The reviews were mixed and we were quite confused, if we should go ahead and book with them. But they had most competitive fares for the time that we wanted, so went ahead and booked. And to our surprise, we received the documents in a few hours in our inbox. We also received a… Read Full Review

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★★★★☆

“Great experience on this occasion”

Written on: 23/12/2013 by Jeff_3 (2 reviews written)

They seem to have come a long way with their customer service. We wouldn’t have recommended them until our two recent experiences personally with these guys as well as a colleague’s who booked with them last week. They have been best with the prices but 2 years back we didn’t find their services very good. Last week we booked our February holidays to India and six months back flights to the US and at both occasions their services have been highly professional. Guess its not just our good… Read Full Review

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★★★★★

“The best place to Get tickets to Bangladesh cheap”

Written on: 17/12/2013 by SaifulHasan1 (7 reviews written)

Just got back from my trip to my native country of Bangladesh had booked with Southall travel and they quoted mind blowing cheap prices with various airlines. Flew with Qatar Airways both ways and everything was tip-top. No problems at all anywhere. Qatar experience also turned out to be one of the best so far. I am 100% sure that I will book with southall and qatar again the next time its time to go home for a few weeks. … Read Full Review

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★★★★★

“Keen Sense of Professionalism and Transparency”

Written on: 13/12/2013 by HarSingh (7 reviews written)

Have been booking tickets with Southall on and off for perhaps half a dozen years now and most recently booked to Miami for holidays. What I truly appreciate is the way they keep on sending me the updated information and only proceed further with the process when I have confirmed that the information provided is accurate. This level of professionalism and transparency in dealings where the agents never promise beyond what they can actually provide is something that I have found lacking with… Read Full Review

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★★★★★

“Excellent”

Written on: 09/12/2013 by aiden.mcdermott1986 (2 reviews written)

I d like to say thank you to saouthall travels who have been very helpful when I booked tickets for my step father. They were vry friendly and made ssureand gave me the best price for my trip. The only think is that they charge extra for credit car payments but for the savings I got I am not really bothered. Highly recommended… Read Full Review

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★★★★☆

“Missed cheaper package by not checking with them...”

Written on: 04/12/2013

Booked my annual vacation with my usual travel agent to Dubai for 5 nights, later got a much cheaper quote from the Southall travels for the same package. Unfortunately, my current agent refuses to do price match and the package is non-refundable. Surely will compare with this company’s prices before booking my next holiday. … Read Full Review

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★☆☆☆☆

“They don't offer the price they advertise on the web”

Written on: 04/12/2013

They advertise the price for the flight tickets on their own website, but when you call them using 0844 number, they refuse to offer the same price. For my flights, their webprice was £495 but when I called them to book, they said the price is £708. This is not acceptable. Either they change the web-based price or provide the customers with the price they mention on the web. I believe their way of working is to get the customer to call on 0844 (chargable) number and make money, instead… Read Full Review

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Stevejoseph's Comment

Written on: 10/12/2013

I had the same experience yesterday. I asked the guy if the advertised cheap rates are not available the why you are putting in your website and I didn't get a proper answer from him...It seems they are cheating customers.

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★★★★☆

“Have Dealt with them a few times with no probs”

Written on: 27/11/2013 by JanetWilleby (1 review written)

I have been booking my annual family holidays with Southall Travel for the past many years and Southall has proved themselves capable of handling a range of destinations across Asia. On our most recent trip to Malaysia they booked us with Centara Grand Beach Resort and it was an amazing experience of pure luxury to say the very least. The return air tickets were with Thai and the airline definitely deserves all the accolades it has received. All in all, it was money well spent and I have no… Read Full Review

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★★★★☆

“Best Prices for Budget Travel”

Written on: 26/11/2013 by M.Henry (7 reviews written)

Last week we dealt with southall travel for the 5th time for booking our 2014 holiday to india and our experience has been with no (major) problems. Being budget holidaymakers low price is the most imp factor for us. and while they may be average when it comes to service they are able to beat most (or all) of their rival agencies in terms of prices. To ensure that we have no issues due to their average to moderate service levels we remain extra careful with respect to their small prints and… Read Full Review

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★★★★★

“They got us full refund on medical grounds”

Written on: 14/11/2013 by ExoticMary (8 reviews written)

We have recently had dealings with southall travel and are very happy with their customer care and the way they handled our situation. My mother was unable to travel due to a severe medical emergency which required surgery. We asked southall for full refund on the medical grounds. The initial response was not very positive and we were not promised that we will. They said air India seldom made full refunds on medical grounds but added that they would try. It seems they did as we have received… Read Full Review

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★★★★☆

“Wonderful holiday recommendations overall”

Written on: 01/11/2013 by elisha1 (5 reviews written)

We booked our holidays to dubai and India with them with a one night stay at abu dhabi. Our holiday was great in terms of enjoyment, flights, hotels and value for money paid. the best experience was with etihad and we cant praise them more for their service. The hilton jumeirah entertained us like no other hotel on this trip. Our son enjoyed his time throughout the holiday. We got an upgrade to half board at hilton and our son was accommodated free as a part of the deal we got from southall… Read Full Review

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★★★★☆

“2 holidays booked so far quite satisfied ”

Written on: 31/10/2013 by azad.s (1 review written)

We have so far booked two holidays with southall travel and have not faced any serious issues. Our Seychelles holiday early this year was booked with them as we found them to have wonderful deals and wide variety on hotels and flights packages. We flew AF and were booked in Le Meridien and it was a beautiful 2 weeks spent on the mahe island. Last month we booked our Dubai holiday with them for 2014 and are quite happy with the arrangements. We are booked in Atlantis and flying emirates and… Read Full Review

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★★★★☆

“4 stars for great price”

Written on: 29/10/2013 by The-only-Panther (11 reviews written)

saw this ‘too good to be true’ offer on their website for business class flights to Nairobi. called up to check and to my surprise it turned out to be true (almost!). they had the fare available that was just a little above what their website quoted. their rhetoric: fare are subject to availability!! booked already as the deal wasn’t available anywhere else. would give them 4 stars (for those extra quid)… Read Full Review

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★★☆☆☆

“Reasonable fares, curt and discourteous staff!”

Written on: 26/10/2013

I recently flew to Australia and booked my flight earlier in the year with Southall Travel. The website was easy to use and the flights reasonable in price. However, between booking and flying, I had one or two queries which necessitated ringing the company. The service I received varied from polite but curt to discourteous and disrespectful. One agent was extremely offensive speaking to me as if I was either hard of hearing or simple. On that occasion my query was regarding the code I needed… Read Full Review

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★★★★☆

“Excellent Holiday for the Entire Family ”

Written on: 25/10/2013 by justhavefun (5 reviews written)

I would like to thank the people of Southall Travel for handling my booking very effectively. It was because of the their dedication and efficiency that our whole family (the two of us and my daughter of 6 years) could travel together during our first vacation as a family overseas. I am impressed by the way they handled my requirements and would definitely recommend to all my friends. … Read Full Review

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★☆☆☆☆

“Hopeless Customer Care”

Written on: 19/10/2013 by Jay0 (1 review written)

We booked flights for my 80 year old mother to the US being very clear that we needed these to be adjustable as she might need to come back sooner. All good but when we called to amend then put on a £200 charge for doing so which they never told us about. They even said and I quote "we're doing you a favor changing at all" A bad company with the worst set of customer service people to discuss problems. They hang up on us 3 times and failed to call us back when promised. You can also never… Read Full Review

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★☆☆☆☆

“All good until there are problems”

Written on: 14/10/2013

Booked a trip for 14 of us to Kenya. Return flights and destination airport changed (gatwick to heathrow) but Southall Travel not in the slightest bit interested in helping us contact the airline to get back to gatwick once we return to the UK. Appalling customer service once problems arose… Read Full Review

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★☆☆☆☆

“Misleading Headline price”

Written on: 14/10/2013

You put the search in using their system and it displays various prices, when you phone them up these prices are not available I believe a variance of £500 per person per flight is misleading, flights displayed for Jet Airlines London to Goa From: London Heathrow, London, UK (LHR) To: Dabolim Airport , Goa, India (GOI) Depart: Sat 21 Dec 2013Return: Sat 04 Jan 2014Passengers:2 Adults Price displayed Jet Airways--- £745.85pp When you phone them up, sorry sir the best price is £1,285… Read Full Review

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★★★★☆

“Real cheap flights to India - service fairly good”

Written on: 24/09/2013 by JustHeather (4 reviews written)

Got a fare for 445 pounds on cheap flights for Southall travel which was the cheapest available. Called them immediately and gladly they had availability on my travel dates and booked right away. Turned lucky as companies usually advertise something and sell something else. Found their service to be fairly good with professional people. would recommend them based on my experience… Read Full Review

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