Pontins, Hemsby Reviews

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Latest Reviews

“closed down ”

★☆☆☆☆

written by on 24/01/2014

pontins at hemsby is no longer open is been closed down for ages

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“this was the best place ever, such a shame it shut down!”

★★★★★

written by fthehaters on 09/02/2012

This was brilliant. Childrens entertainment top class. Had some great holidays here, shame Pontins sold this amazing site.

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“we have been going to the Pontins elvis week for 3...”

★★★☆☆

written by on 01/10/2009

we have been going to the Pontins elvis week for 3 years now, and have had a very nice time, yes it could have done with a make over but found it clean,this year it has moved to seacroft just over the road,hope its as good or better.

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“After going to Pontins in Hemsby for Christmas for the...”

★★★★☆

written by tina1 on 06/01/2009

After going to Pontins in Hemsby for Christmas for the last 21 years I have just found out that it has closed it door for the last time today. My daughter and the children of my frends have spent all their christmas here. The only bad thing about Christmas at Hembsy was the change in the law that recently happened. This meant there were only a few things to do on Christmas day itself, but apart from this I would like to thank all the staff from the Bluecoats to the cleaning staff who made my time spent at the camp as the best times I have every had. I will miss seeing some of them as they have been there as long as I have been going. So to all the staff Good Luck for the future.

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“Well what can I say !! After reading the reviews we...”

☆☆☆☆☆

written by on 07/11/2008

Well what can I say !! After reading the reviews we almost canceled, but decided to brave it. BIG MISTAKE. On arrival we queued for over an hour in a very disorganized reception, in fairness, the staff were working as fast as they could, it comes down to mis-management.
We opened the door of our budget accommodation with great trepidation, it was clean, but so old and tatty, I could see into the rooms opposite, there was no privacy at all.
Did not sleep the first night at all, the bed settee was the worst I have ever known, we nipped to Argos the next day and bought a blow up bed.
The only facilities we used was the playground for my son, and the arcade. The swimming was closed most of the week, disappointment as families were waiting outside and no one told us what was going on or when it would be open.
The entertainment was fantastic by night 5, the couple below argued and threw stuff around the room from 10pm - 1 am, and then at 2.45 am the families that had 2 adjoining chalets along side us, began arguing, shouting, and slamming doors even though some one came along and said they were calling security, and this went on for a couple more of hours.
My 7 year old was attacked in the playground by half a dozen kids including a couple of 12 year olds, they threw stones and bricks at him while adults stood by and watched, he was covered in bruises including his face, he was totally petrified, to those that stood and watched, I hope you are ashamed of yourselves if you are reading this, be warned, it may happen to your kids one day. They then chased him back to our chalet sobbing his heart out.

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“Never again wouldn't recommend Pontins at Hemsby its...”

☆☆☆☆☆

written by Duffz156 on 03/11/2008

Never again wouldn't recommend Pontins at Hemsby its not very nice! We only managed 3 days and left. It was awful

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“Staff try to do a good job. The chalet was filthy,...”

☆☆☆☆☆

written by avrilrowlett on 07/10/2008

Staff try to do a good job. The chalet was filthy, mould on tiles in bathroom and shower curtain. Not hoovered, kitchen sink brown, beds springs coming, I would not recommend the fun room it smells, pontins agree that the carpet needs replacing.

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“Been to Hemsby for the last 3 years, this year I...”

★★★★★

written by deanos on 22/09/2008

Been to Hemsby for the last 3 years, this year I noticed a lot of the chalets have been painted inside an out.
We always have a Club chalet and don't have a problem, we pay £60 for a week as there always seem to be excellent offers on in low season.
The entertainment is always excellent, my little one loves the characters and the party games.
Once you book in you are given a discount voucher booklet to use on drinks, food, toys and items from the shop this saves quite a bit of money.
If you fancy a Chinese there is a excellent one 100yds down the road.
We find the chalets clean and tidy, and lots of linen and towels are provided.

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“The shop was well stocked for everyday need. the...”

★☆☆☆☆

written by heathersheila on 06/09/2008

The shop was well stocked for everyday need. the drinks in the bar were not overpriced like many campsites. The evening entertainment was rubbish !! The bar area smelt. The chalet had to be cleaned by me as the worktops, bathroom and crockery were filthy. The floors looked as if they hadn't seen a mop for months. I was very disappointed with the state of the chalet as on first approach the site looked very good.

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“A good thing was that it was only a 1.5 hours drive...”

☆☆☆☆☆

written by on 10/08/2008

A good thing was that it was only a 1.5 hours drive from Mid Suffolk. However the chalet smelt, the chalet was very grubby, the sofa bed was filthy and very uncomfortable and stank, the carpet was heavily worn and stained, there were cigarette burns on the bathroom floor, the main restaurant was too dimly lit, the food was bad and the service was very slow. I would not recommend.

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“The worst ever holiday I've had in my life. Will not...”

☆☆☆☆☆

written by kavice on 06/08/2008

The worst ever holiday I've had in my life. Will not recommend anybody to go to this place at all. Felt misled by the leaflets, brochure and website. The place is so disgusting, bedrooms are filthy, staff not friendly. I requested some cleaning services at 12.00 midday, just to hoover the floor and duty manager assured me that the cleaner will be around shortly. However the cleaner was sent at 2000 hours when my two kids were sleeping. My three year old got hit with a stone on the playfield and no security guard to take any action. Guests are not encouraged to use the changing room for a shower before jumping in the swimming pool. Not enough activities for the children and to conclude the place needs a good refurbishment.

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“There was a lot of people to talk to at Pontins...”

★★★★★

written by danielle butters on 18/02/2008

There was a lot of people to talk to at Pontins Hemsby, the blue coats are very friendly.
i would deffo go there again!x I loved it it was really friendly. No bad points - none!

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“We went to Pontins in Hemsby and our children 9, 5, 3...”

★★★★☆

written by simonm1970 on 26/08/2007

We went to Pontins in Hemsby and our children 9, 5, 3 and 6 months enjoyed our week here immensely. This is definaiely a family holiday resort and the place feels safe for children, with no gangs of teenagers or drunks lads parties. The main plus point is the evening entertainment. Our 3 older children would disappear on to the dance floor from about 6:30 each night to join in the kids club - with games and characters and dancing - only reappearing for the occasional top up of juice or sweets! The weather during our stay was quite bad with 5 out of 7 days raining, however we still found things to do on site including a teddy bears picnic indoors for the younger ones and a swimming gala in the indoor pool (rather basic but clean and in good repair). The on site catering (chippy/ burger bar) are quite expensive with quite poor service - a high turn over of staff whilst we were there. One of my main gripes is the arcade whereby most of the machines give tickets out as prizes which are then swapped for gifts. my oldest son must have spent the best part of £50 to only get enough tokens to get a fake Rolex type watch and a fake England shirt - stay away from these!
Overall it was a very pleasant trip even if it took over 8 hours getting there and 7 hours back to Merseyside! 2 of my children spent the first hour of our long journey home crying as the enjoyed there vacation so much and were already missing the Bluecoats and the Pontins characters!
Goodbye Capt Croc & Chuckles! See you next year!

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“Entertainment wasn't that good but blue coats where...”

☆☆☆☆☆

written by amandab2054 on 23/04/2007

Entertainment wasn't that good but blue coats where really nice.

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Chrissie4's Response to 286585_amandab2054's Review

Written on: 30/06/2007

Hi guys I'm new around here. Gulp, Oh dear! We have one of those free/promotional budget 1 bed apartments for a 4 day mid week so I'm kinda dreading going now, after reading that 7 out of 8 of you had pretty scary experiences in there! Oh well.
I'm determined to enjoy ourselves no matter how naff the resort is.Just praying for decent weather ! We will just have to go out of the resort for it ! We only have 4 days there starting on the 9th July till the 12th. So if anyone out there who either lives in Hemsby or has recently been to the Pontins in Hemsby, would they please get in touch and let me know the latest?? Appreciated.
<br/>We shall love Hemsby beach, I'm sure. Have recently found a lovely photo Forum website with tons of breathtaking pictures of the beach. It looks lovely so we shall just have to concentrate on that!

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“I just recently came back from Pontins Hemsby and I...”

★★★★★

written by kayxx on 26/02/2007

I just recently came back from Pontins Hemsby and I had the best time ever! The entertainment was fantastic and there's so much more entertainment in the day for the kids and even adults. The only problem I had was that the bar didn't stay open long enough but that's down to the guests! The bluecoats are amazing, so much so I am going to audition for the job next year!

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“Personally, I think the night time entertainment at...”

★★★★☆

written by lymarajms on 09/06/2006

Personally, I think the night time entertainment at Pontins in Hemsby is great! We took our 5 year old son and 3 year old niece, and we didn't see them for the whole night because they were down at the front of the stage (where you could see them) having so much fun, and joining in with the fun and dances. I think the smoking areas in the fun factory are messed up with smokers at the front and non-smokers at the back. Why not split the room in half? It is not a problem if you are a smoker, but if you aren't you will most likely sit at the back or put up with the smoke.

Overall, I thought it was great all round!!

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Foghornleghorn's Response to lymarajms's Review

Written on: 28/10/2006

Pontins, Hemsby! I would never ever return. The entertainment in the Fun Factory would be ideal if you could get a table, especially during half term. People were sat at tables from 4pm onwards and didn't move so as not to lose their table, and by 5:30pm there was not a table in sight, and no entertainment was on in any other part of the complex. This was when the staff opened the Lunar bar. There was a terrible, extremely strong smell in this room, and when asking staff what it was they commented that this room had been shut for that long that no air had gotten in. It smelled like being in a room full of Stilton cheeses. People could not stand the smell for longer than half a lager and came back out to go in the Queen Victoria, which also, like the Lunar bar, had no entertainment on and was absolutely freezing due to it being October, and had two doors leading to outside which were constantly open because of people coming in and out. I asked a member of staff to put the heating on as it was freezing and customers were sat there shivering, but he said he had no authority to put it on!

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“Pontins needs to come into the 21st Century and spruce...”

★☆☆☆☆

written by jeca on 23/08/2005

Pontins needs to come into the 21st Century and spruce the place up a bit. Spend some money and get the parks back on track. Hemsby is the worst Pontins I've been to and won't be going back.

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“Pontins Hemsby: Bands should be playing to full...”

★☆☆☆☆

written by alcyace on 31/07/2005

Pontins Hemsby: Bands should be playing to full audiences but coming on at 11.30pm most people had gone to bed, brochure states that activities are for adults and children but on arrival got told only 16 years and under, a big disappointment for us young at heart, needed cleaners to come and clean what they should of done in the first place, then they only hoovered and left the same cobwebs and dirty cups where they were.

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“I think the state of the chalet at Pontins Hemsby...”

★☆☆☆☆

written by lucywil on 19/07/2005

I think the state of the chalet at Pontins Hemsby ruined it for me. The oven door fell off in my hand. The bed was so uncomfortable we ended up sleeping in the kid's room. I wrote to complain but never heard back from them. I hate to think what the budget accommodation is like!!

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“Blue coats at Pontins are great, accomadation is...”

★★★★★

written by Shreeves261066 on 11/07/2005

Blue coats at Pontins are great, accomadation is acceptable, Great atmosphere good alround holiday highly recommend Hemsby

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Kayxx's Response to 201305_Shreeves261066's Review

Written on: 26/02/2007

I came back form Pontins Hemsby on Friday, I had the best holiday ever, the entertainment was fantastic and the bluecoats were great! Real great fun recommend it to all!

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