Hi I am stayed in craig tara the apartments burns village 101 and it was great pace smelled lovely clean and fresh staff friendly easy access well done to the staff member who cleaned the apartment they dome an excellent job defo be back again bed all clean aswell thanks again defo be giving the cleaning a 5 out 5

We arrived on the Monday to no heating in the caravan 3 hours and 3 phone calls later someone arrived he finally got the fire lit but we had to keep it on as he said it prob wouldn't light again he'd get someone to look at it did anyone arrive the week we were there no booked into resteraunt after 45 mins after ordering our food I went up to ask to be told there must have been a prob with the ordering thing they use we left and got a burger king the bar staff could be more friendly 1 girl in the live lounge dark hair and glasses was the most rude and miserable sod I think iv ever met will we be back I think not

We paid £572 for 4 nights from August 7th . We could not check in until between 5pm and 7pm and had to leave by 10am on Friday so really only a three day stay . The caravan had not been cleaned properly or at all with food all over the floor and footprints on the seats . When we tried to cook a meal we found that there was only 1 very dirty saucepan with no lid , no frying pan, and no grill pan although the grill pan handle was there . We reported all of this to the reception and they sent someone to clean up which left the seats all wet from whatever they cleaned it with , they also said the missing items would be delivered which never happened . We have also told Haven when we got home about the graffiti on the footpath leading to the beach which includes the words F***K the police which is nice if you have kids . The remains of old inflatable toys shoved in the bushes behind our caravan and the hundreds of cigarette ends around the doorway. I would be willing to forgive Haven all of this if they responded properly to our complaints but they have just fobbed us off and said they hoped we would come back .

3rd year here.never go back.just back in may. Bonga wonga tribute nights was not for kids..not even bingo on.good we could take dogs was a plus...but not nite time for kids...briggs of ayr restaurant food was NOT worth the money this year.6 chips if ur lucky on a massive plate...really disappointed this year...caravans not bad..apartments last year have heavy fire doors in every room.if u want ur young kids to keep their fingers DONT get an apartment.

this is a new experience at craig tara and this guy has loads of patience with the children. He spent a great deal of time and effort working over last weekend with our children and our children cant wait to return to be involved in den making, starting a camp fire and learning about nature. This activity really made our holiday.

Lovely site had a lovely time with my girls photos are very good ,but the swimming pool and caravan could of done with a revamp, swimming pool had areas which needed a good clean also swimming pool is not suitable if you have disabilities evening entertainment was good would also advise you to obtain a activities pass before coming as lots of activities you need to pay extra for also go karts really should have a track as I got knocked over by a 7 to 8 year old on one with no parents watching I wouldn't let mine use them without supervision at all times but they must have paid to let him use the go kart as parents need to sign and pay before they use it haven may need to do a health and safety review on go karts and follow up accident reports

Carvan in poor state of repair!! Unclean on arrival!! Under carvan filthy , weeds growing!!! Grandson sustained injury requiring stitches on gravel area out side carvan Have went to haven Berwick for several years!!! Have always been satisfied with service Will not return to craig Tara Ps in day off internet you have to write to head office to complain. Is this a ploy to put people off

Went Monday to Friday on Tuesday morning reported the pull out bed in the apartment wasn't working properly all bent waited till Thursday before they came out was told it was safe enough to lie on even thou it caused back ache , rooms weren't very clean there was crisp packets in the wardrobes .The prices of food and the rides for the kids where very expensive only good thing was entertainment at night for small children my 5yr old was happy enough but my 15yr old was pretty bored

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Haven is a great holiday with tons to do

After reading many negative reviews on here we were a little worried about what we would find at Craig Tara!! We stayed half board the apartment was fine not the poshest of rooms but we didn't pay posh prices. The food was good and plenty of it! All staff on the camp were friendly,cheerful and happy to help! My two girls are 15 and 11 and they both loved the camp. It was a lovely sunny week when we went and we spent many hours exploring the camps beach it has lots of rock pools and gorgeous shells to collect. We would definately return again!

Upon arrival at park everything looked good untill you opened the door to the caravan,the smell of vomit was the fist thing to greet you.The floor was filthy all sticky, the seating was covered in juice as was the tv unit it had crisps stuck to it.As for the pots thay had been used by prevous occupants and put under the sink unwashed.Three people signed the card on the table to say that they were responsible for cleaning that van i would personally sacked the three of them an absolute disgrace.I called receptiom who sent out a cleaner who set about cleaning the van and nt as badsomeone to shampoo carpets in the bedrooms,came back later to find the smell still there,she had washed the floors ,they were bad before but they were worse when she has finished. Next day called reception again they sent someone out to deoderise the van all though the smell was still there it wasnt as bad but the second bedroom could not be used.I have written to head office to complain as I have spoken to several other people who have had similar experiences, its a disgrace you save all year for a holiday,and you get there and the accomadation is way below standard at no time were we offered alternative accomadation . First and last time at craig tara and certainly would not reccomend to my worst enemy avoid like the plague.

we have just returned again 6 years running love craig tara with our 3 kids.will be booking for septemer.lovely caravan very clean and the boys with the slide and go carts looked after our kids so well.one in particular ryan who was fantastic with the kids he was new this year but kids loved him.airspace is great as well as the swimming pool.look forward to september now.only one fault one girl in airspace doesnt have the patience to be working with kids kids were scared of her,the park is huge and kids spent hours ther haven nneed to put prices down for kids activities its a struggle