Wickes Reviews - www.wickes.co.uk

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★★☆☆☆
1.7 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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★☆☆☆☆

“Don't Order Online!”

Written on: 21/08/2012 by seedweevil (1 review written)

Ordered a shower online on the 10th August before 4pm for next day delivery. The shower never arrived but i thought i'd give it a couple of days just in case. When it still hadn't come the following Friday I phoned customer service. I was informed that they had tried to deliver twice to the wrong address (The right address was on the VAT receipt that was emailed me) They apologized for their mistake and said it would be with me on Monday 20th. No show on Monday so another day wasted waiting… Read Full Review

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★☆☆☆☆

“AVOID!!!”

Written on: 20/08/2012

Wickes off A406 is a complete joke! Full of rude & incompetent staff. They all look like they dont want to be there & no one has a clue about their products. I wouldnt go back to Wickes to buy a paint brush! Avoid this company and go to B&Q as its much better… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 19/08/2012 by JRoper (1 review written)

Ordered online, a week in advance, a big and bulky delivery, however on the day of delivery the Driver decided he didn't like the look of our road (i.e too tricky to bother with) and wouldn't deliver, when we called the delivery mgr and then customer service for help it was the start of several hours of sheer frustration with calls not being returned, people being downright rude and no one actually being bothered to help us. We ended up having to hire our own van and go and collect the timber… Read Full Review

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★☆☆☆☆

“Four Panel Pine doors”

Written on: 17/08/2012

If you think these doors are cheap,think again.I bought five of these doors and two of them started blistering in patches near the centre and glue marks showing through after about a week of finishing with Wickes products.After a visit by the manufacturer our claim was rejected,although we were previously offered replacement doors by the store but obviously that meant paying for fitting and finishing again. The claim was rejected on the grounds that the top and bottom of the door was not fully… Read Full Review

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★☆☆☆☆

“do not buy anything from wickes "kitchen"”

Written on: 16/08/2012

Edin (branch) disgusting service Pam(manager) Stephen Easson (design Team) compulsive liars, wickes buggered up the order and they were not interested in fixing out the problems, blamed the error on the computer! Brilliant to start with until they had your money, after sales shocking, not interested in helping you out. Pam is the manager of the branch couldnt help herself let alone any customers, Stephen Easson never at his work always off with family problems due to this completely buggered up… Read Full Review

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★☆☆☆☆

“wickes conned me into driving 50 miles for nothing”

Written on: 14/08/2012

I was looking for a new front and end bath panel to brighten up my bathroom and after my wife found one on wickes site she phoned to see if they had them in stock.The employee said that they had and it was agreed he would put them to the side for her as we stayed 50 miles away. when we arrived at the store later we were shown the panels.. They didn't resemble the shape of the panels we ordered earlier, the employee was really quite impudent saying I can assure you these are the panels that you… Read Full Review

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★☆☆☆☆

“Wickes - Poor service and even worse customer service”

Written on: 07/08/2012 by Geff (1 review written)

When Wickes told me my order would be delivered between 12 and 6, I naturally assumed they meant after 12 and before 6. Apparently not! So when 6 O'clock came and went and I called customer services, do you think I got an apology? One is entitled to dream! What I actually got was denial of liability. 12 to 6 is a big enough window of opportunity that they set themselves and they confirmed it only that morning. Someone has to be preesnt to sign for delivery or the items will be taken back to… Read Full Review

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★☆☆☆☆

“Website SUCKS”

Written on: 07/08/2012 by BenTheReviewer (1 review written)

I recently tried to place a relatively large order via the Wickes website and is almost like they didn't want me to order anything. Firstly everytime I added something to the basket it would almost destroy my computer and when you are doing this 5+ times it gets pretty frustrating and then I could not sign up to finally check out because of "server errors" or "the mobile site can not display this page" (I had to try checking out on my phone because my computer would not let me process the… Read Full Review

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★☆☆☆☆

“where have wickes gone??”

Written on: 02/08/2012

Ordered goods online on 31 July with next day delivery. No delivery 1 Aug so I emailed this morning (2 Aug). 6 hours later I get a response saying someone will get in touch. Not impressed with this, I telephoned customer support only to get an electronic message saying all lines are busy & then get cut off. Happened continually. Cant get email response or speak to anyone. Now almost 5 o clock & no delivery again. What an excuse for a business! No wonder this country is in a mess. Any good… Read Full Review

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★☆☆☆☆

“Poor Kitchen Products and even poorer customer service. ”

Written on: 16/07/2012 by mickp (1 review written)

This is the email /letter I’ve sent to Wickes. I’ve not had a proper response as yet as the managers /deputy managers keep passing the buck. Maybe you can change things, I don’t know. Best Regards, Michael Panayi Dear Mr. Sir or Madam, order No 310638-8429-V You may by now know about the problems I have had with Wickes kitchen products. Your colleagues Robyn, Chris and Jason (Bletchley MK) have knowledge of the full details. The first problem we had was one of the corner units… Read Full Review

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★☆☆☆☆

“Maybe reasonably priced, but ran by clueless directors”

Written on: 07/07/2012 by gaz123456789 (4 reviews written)

Bought some fence panels and posts late one friday evening, expecting to get a call am sat by the local shop (after reading the terms and conditions), placed the order... Called sat to see what the score was and found that they would be delivering next sat. So what am i paying an additional £5 for? Saturday delivery, but one which will suit them. Their T&C's are a waste of space. Then the guy turns up in the rain by himself, wtf!!!!… Read Full Review

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★☆☆☆☆

“Wickes Belmar Toilet Cistern”

Written on: 06/07/2012

Anyone else had problems with a Wickes Belmar toilet cistern? Ours leaks from the inlet pipe. They have been back 3 times but it keeps on leaking. We are reliably informed that most of them have this problem. Wickes are adamant that there is not a design fault and will not replace it with another cistern… Read Full Review

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★☆☆☆☆

“Wickes Delivery/Returns/Money refund ”

Written on: 29/06/2012 by Jasm (2 reviews written)

Wickes are the most horrible merchant I have ever dealt with. I placed an order on Thursday evening, with an opinion it will be delivered on Friday or at the most by Saturday. Gave a call to Wickes customer services Friday morning and learnt that the order can't be delivered by Monday next week. The customer services advised to cancel current order and place a new order for Saturday delivery, I did so. Cancelled the old order over the phone - received no email confirmation, but cancellation is… Read Full Review

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★☆☆☆☆

“Rubbish Delivery Company”

Written on: 21/06/2012 by jen11 (1 review written)

I placed an order for flooring underlay and should have been delivered next day. Waited in all day, flooring and scotias I ordered through another company were delivered at 9am on Wednesday. Nothing else all day. Called to be told was sent for dispatch but was not actually sent out for delivery, so would now come next day (Thursday). Was called 8.30am and told would come between 1-4, as was a day later than planned I gave a different delivery address. I called around 12 to confirm new… Read Full Review

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★★☆☆☆

“Wickes bath/shower”

Written on: 17/06/2012 by Richie010101 (10 reviews written)

Bought a bath and tap with shower attcahment from www.wickes.co.uk and was very disappointed. Everycorner that could be cut was. For example, for the bath to be level you had to have all the legs at the absolute maximum extenson - the plumber said that by doing this the bath was them unstable. If they had allowed 20mm more on the screws it would have been fine. The shower attachemnt was about 15 cm too short - an extra bit of pipe would have cost next to nothing. The tap plumbing was also… Read Full Review

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★★☆☆☆

“Poor Product Knowledge”

Written on: 12/06/2012

Purchased two replacement d\g windows. Asked if handles were included told - yes. 10 mile round trip later to pick up handles that were not included. Given, sorry, SOLD Handles at this time (£5 each) and advised that I would also need special egress hinges at £22 a pop. Another 10 mile round trip to return hinges that were already fitted to windows. Another 10 mile round trip later to change handles for correct type. Windows look fine - eventually. Wickes Staff - Please - if you are… Read Full Review

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★★★★★

“Thanks Geoff and Mark from chorley hub”

Written on: 15/05/2012 by aleskakes (1 review written)

A big thank you to wicks for the great low prices and delivery options. After getting a friendly phone call advising me you were on your way the help given was beyond recognition. Geoff and Mark helped gave the best customer service I could ask for friendly and great to chat with. They carried my delivery up 3 flights of stairs and still had a smile on their face at the end of it. Thank you guys… Read Full Review

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★☆☆☆☆

“Wickes Pressure Washer 1700W 120 Bar 186897 1”

Written on: 12/05/2012 by GDuncan7 (1 review written)

In September 2009 I purchased a Wickes Pressure Washer 1700W 120 Bar Price £71.99. This washer has been used no more than six times since then and when I attempted to use it this week the output hose connector simply broke off. This appeared to result from the disintegration or corrosion of a rubber and/or metal washer. After consulting your website I ordered a replacement hose through your Dumfries Store. The product description stated that the hose was compatible with Wickes cold water… Read Full Review

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★★★★★

“Wickes Idle Bradford”

Written on: 11/05/2012

A kitchen is a big purchase, and a big messy job. I wont deny I was nervous and read all the reviews and horror stories and so was expecting a bumpy ride... Sales team, designers were great and put us at ease and bent a little on price and we believe we got a fantastic price on our kitchen and integrated appliances. They really helped carefully plan the best positions for all the units, cooker etc. Macken the Manager and Malcolm were very friendly, unpushy and professional. Delivery was… Read Full Review

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★☆☆☆☆

“Delivery service pathetic”

Written on: 20/04/2012

Dont bother with their delivery service, it wont turn up when you want it to, just when they can be bothered… Read Full Review

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