Wickes Reviews - www.wickes.co.uk

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★★☆☆☆
1.7 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

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★☆☆☆☆

“Apalling Customer Service”

Written on: 23/01/2013 by Savvvvyshopper (1 review written)

Due to the recent bad weather conditions and fearful of slipping on our driveway, yesterday 22nd January I phoned the Redditch Store to see if they had supplies of rock salt I could throw on the drive. After leaving the phone ring for a while with no answer I went on-line to check the stock at this branch to see 502 in stock. Great! My husband left straight from work (6 miles journey) to collect some bags. I then got a phone call from him to say that he hadn't been allowed to buy any bags as… Read Full Review

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Johnwataboy's Response to Savvvvyshopper's Review

Written on: 05/06/2013

WOW SAVVVYSHOPPER - WHAT A FANTASTIC REVIEW YOU HAVE WRITTEN ON WICKES. YOU HAVE MOST CERTAINLY HIT THE NAIL ON THE HEAD. THEY ARE A SHAMBLES AND A DISGRACE TO THE DIY MARKET IN THIS COUNTRY. THEY EMPLOY MANAGEMENT AND STAFF, MANY OF WHOM ARE IGNORANT TO SEE THE LEAST. I HAVE COME ACROSS SOME FOOLS IN MY TIME, BUT WICKES SOMEHOW 'TAKE THE BISCUIT'.

THEY OBVIOUSLY KNOW NO MORE ABOUT THE STORAGE OF ROCK SALT, (ICE MELT), THAN WHAT YOU OR I KNOW ABOUT 'RUSSIAN SUBMARINES' , AND THAT IS EQUALLY AS SAYING TWO THIRDS OF THREE QUARTERS OF ONE EIGTH OF TWO FIFTHS, WHICH IN A NUTSHELL IS AS CLOSE AS YOU CAN GET TO NOTHING !

I SAY....SIMPLY LEAVE THEM WHERE THEY ARE AND AS YOU SAY, DON'T SHOP WITH THIS PATHETIC COMPANY AGAIN !

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★☆☆☆☆

“VERY ANNOYING”

Written on: 08/11/2012 by compain (1 review written)

I just copied and pasted what the last person said - don't need to waste anymore of my time!.... When a company advertises next day delivery and you phone to confirm is it to much ask that you get it next day? I don't think so! It is with Wickes, take the day off work and wait, decide to call to check again. Surprise, surprise not out for delivery. Wasting my time off work! Thanks Wickes, really poor service, will never use or recommend again, putting your name on anything means rubbish to me… Read Full Review

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Johnwataboy's Response to compain's Review

Written on: 05/06/2013

WELL DONE MATE, BUT IF YOU HAD ONLY CHECKED THIS WEBSITE FOR REVIEWS ON WICKES, THEN IT WOULD HAVE SAVED YOU A LOT OF WASTE TIME.

DON'T THINK THAT WICKES CARE ABOUT YOU AND YOUR COMPLAINTS OF A POOR DELIVERY SERVICE. ALL THEY ARE CONCERNED ABOUT, IS GETTING YOUR MONEY IN THEIR TILL.....AND ONCE IT IS THEIR, REST ASSURED, THAT'S WHERE IT REMAINS. MY ADVICE IS, SIMPLE SPREAD THE WORD ABOUT WICKES ' APPALLING SERVICE, THROUGHOUT YOUR NEIGHBOURHOOD. DISCOURAGE FRIEND AND NEIGHBOURS FROM BUYING FROM THEM .. AIM TO BRING THEM TO THEIR KNEES, AND LET THEM SUFFER AT THE HANDS OF RECEIVERSHIP.

NEXT TIME YOU BUY DIY, SIMPLY MAKE SURE IT DOES NOT HAVE THEIR NAME ON IT.

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★☆☆☆☆

“Next day delivery -not. With attitude”

Written on: 06/11/2012 by bearra69 (1 review written)

When a company advertises next day delivery and you phone to confirm is it to much ask that you get it next day? I don't think so! It is with Wickes, take the day off work and wait, decide to call to check again. Surprise, surprise not out for delivery. Wasting my time off work! Thanks Wickes, really poor service, will never use or recommend again, putting your name on anything means rubbish to me now! Sounds like many others feel the same!… Read Full Review

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★☆☆☆☆

“Horrendous Service in Southport”

Written on: 31/10/2012 by ninasc1 (1 review written)

Absolutely horrendous experience with the Wickes Store in Southport and their regional Manager. Designed the kitchen completely wrong, forgot to mention integral parts that were not included, rude and unhelpful staff. Going to take forever to get the kitchen we thought we were getting. Devastated… Read Full Review

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Johnwataboy's Response to ninasc1's Review

Written on: 05/06/2013

SORRY TO HEAR OF YOUR PROBLEMS WITH WICKES, NINASC1. AT SOUTHPORT BRANCH. IT IS A TYPICAL REVIEW THAT TOU WILL READ ENDLESSLY ON THIS WEBSITE AND OTHERS. PITY YOU DID NOT SEE THEM ON THE INTERNET BEFORE YOU DECIDED TO SHOP WITH THEM. THEY HAVE THE MOST ATTOCIOUS TRACK RECORD AND REPUTATION NATIONWIDE.

IT'S A SHAME THAT YOUR HOPES OF A NEW KITCHEN ARE NOW GOING TO BE PROLONGED, BUT YOU CAN REST ASSURED THAT IN THE LONG RUN YOU WILL BE GLAD THAT IT WAS NOT SELECTED FROM AND ERECTED BY WICKES, AS IT WOULD HAVE ENDED IN DISASTER ANYWAY WITH THE AMOUNT OF DAMAGED AND ILL FITTING GOODS THEY CONSTANTLY SELL.

PAY A POUND OR TWO MORE FOR BETTER QUALITY, AND AS LONG AS IT HAS NOT GOT THEIR NAMEON IT, THEN BUY IT.

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★★☆☆☆

“Buy online & charged a packing fee plus a fee to...”

Written on: 30/10/2012

Spending a great deal online and swallowing the £50 packing fee that was added to my order, I wanted to return a handle. I was told to either drive to a Wicks store or pay a fee for it to be collected. When selling online, returns should be easy and certainly not chargeable. … Read Full Review

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★☆☆☆☆

“Wickes next day delivery”

Written on: 23/10/2012

Ordered bulky items in the morning for next day delivery and used the Wickes online postcode checker which confirmed next day delivery. Took day off work and no delivery made. Contacted Wickes to be told that they have "problems" delivering to the TN14 and TN16 areas and the postcode checker has not been updated. Have recently check the postcode checker and sure enough Wickes still state next day delivery is available to the above areas. Hmm...Will now be contacting trading standards… Read Full Review

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Johnwataboy's Comment

Written on: 05/06/2013

I SYMPATHISE WITH WHAT YOU SAY IN YOUR REVIEW. I HAVE KNOWN WICKES TO LIE, ON MATTERS AS THIS. YORS IS NOT THE ONLY CASE.

I KNOW HOW ANGRY AND FRUSTRATED YOU MAY FEEL, BUT I DO BELIEVE THAT TRADING STANDARDS ARE NOT GOING TO CONCERN THEMSELVES WITH THIS KIND OF COMPLAINT, AND ARE ONLY CONCERNED WIT MORE SERIOUS ISSUES UNFORTUNATELY........AND WICKES WILL WELL KNOW THIS TO BE THE CASE. IN FACT WICKES WILL BE LAUGHING AT YOU.

THE ANSWER I SIMPLE, DON'T BUY FROM WICKES, AND SPREAD THE WORD ABOUT IN YOUR NEIGHBOURHOOD, AND ENCOURAGE OTHERS NOT TO BUY FROM THIS SHODDY COMPANY. SO JUST DO SO AND PRAY FOR THE DAY THAT THEY WILL GO BUST.

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★★★★★

“Beautiful kitchen”

Written on: 18/10/2012 by Lulu33 (1 review written)

From enquiring about a new kitchen to delivery everyone was kind and helpful. The kitchen designer was helpful by giving me ideas I would not have thought of. The Caledonia kitchen is wonderful, finished off to a very high standard. I was amazed how easy the units fit together. The wipe clean doors are so easy to wipe over and are quick release for painting walls etc. There is nothing that I do not like about this kitchen everything is spot on. Thank you so much to Wickes and I will certainly… Read Full Review

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Johnwataboy's Response to Lulu33's Review

Written on: 05/06/2013

HELLO LUL33,

I DIDN'T KNOW THAT POSH PEOPLE USED A STORE SUCH AS WICKES. YOUR REVIEW SOUNDED VERY MUCH LIKE BERNARD MATTHEWS, ADVERTISING HIS TURKEYS AS BEING - BEAU-TI- FUL.. ANYWAY, GLAD TO HEAR YOU ARE HAPPY WITH YOUR NEW CALEDONIA KITCHEN, A BIT ON THE CHEAP SIDE, BUT I GUESS IT WILL SERVE THE SAME PURPOSE AS OTHER GOOD QUALITY KITCHENS DO., IE., PREPARING AND COOKING BERNARD MATTHEWS BEAU-TI FUL TURKEYS.

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★☆☆☆☆

“Fail to delivery”

Written on: 11/10/2012 by Gem132 (1 review written)

Free next day delivery sounds too good to be true....it is! Supposed to receive our delivery between midday and 6pm.....at 6pm my partner had waited 1 1/2 hours after he should have finished work for the delivery - when he called up he got to speak to the delivery driver who said he couldnt find the office (which is not difficult to find!). The delivery hadn't turned up by 630 and by the sounds of it didnt try to deliver at all yesterday! after us having to call Wickes to reschedule, they… Read Full Review

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Johnwataboy's Response to Gem132's Review

Written on: 05/06/2013

IT'S SIMPLY CALLED PASSING THE BUCK - TYPICAL OF WICKES

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★☆☆☆☆

“Saturday delivery fail - Wickes”

Written on: 06/10/2012 by Tony201276 (1 review written)

Wickes Order made online on Thursday for Saturday delivery- monies taken an delivery charge taken. Received call Friday night to advise that 1 of products was out I stock. Was asked if wanted to take it off but still receive delivery, so said that would be fine. Have been waiting in all day for delivery, but as time was getting on, thought it best to call to Find out where it was. Just been told it won't be delivered until Tuesday!! They can even arrange a morning delivery for me!! How… Read Full Review

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★★★★★

“Excellent Service and Value with Great Products.”

Written on: 24/09/2012 by 66beech66 (1 review written)

Having recently had our new kitchen bought and fitted with the Atlanta Range from wicks of Hereford, I can only state that from choosing what items we needed from everything including all excessories eg. taps etc with the great help from Daren who also designed the kitchen down to every detail, and a first class fitting from Gary and Colin who i must say were very friendly and nothing was to much trouble for them, now we are enjoying the lovely kitchen all down to WICKS many thanks to all. Mr… Read Full Review

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★☆☆☆☆

“What a dump!”

Written on: 22/09/2012

Visited the Watford branch today and what a complete dump it was, there was 1 guy on the till n two youngish looking blokes wondering around on the shop floor, the store was untidy, unkept, basically looked as if it was closing down. certainly didnt look like any of them cared, i did try to get a question answered on a particular type of door lock n the guy didnt really make any effort except to give me a brochure n point me to the area where they were kept. it was empty but for 2 locks in… Read Full Review

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Johnwataboy's Comment

Written on: 05/06/2013

HI WATFORD REVIEWER

YOU DON'T MENTION THE NAME OF THE COMPANY IN YOUR REVIEW, BUT IT DOES SOUND LIKE A WELL KNOWN NATIONAL D.I.Y COMPANY, THAT I AM FAMILIAR WITH.

CAN YOU CHECK THIS PLACE OUT AGAIN AND COME BACK AND TELL ME. IF WHAT I AM THINKING WHAT IT IS, HAS ITS NAME ON IT, THEN SUCH A PREMISES AS THIS CN ONLY BE WICKES

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★☆☆☆☆

“delivery ”

Written on: 21/09/2012 by bigbade (1 review written)

placed a order on line thursday arfternoon as it stated if placed before 6pm then would have next day delivery.there web site crashed in the middle of this so i phoned and talked to the sales team who promised next day delivery(friday)at about 7 pm store phoned to say that they were all booked up so it would be delivered on saturday .as i had taken friday off work wasnt best pleased but we agreed to first drop saturday approx 8am .then on friday i get a call to say that they are very busy and… Read Full Review

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Johnwataboy's Response to bigbade's Review

Written on: 05/06/2013

YEH, I AGREE - ONCE BITTEN , TWICE SHY

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★☆☆☆☆

“Service at your Grantham store”

Written on: 18/09/2012 by chriscame (1 review written)

Over the last weeks I have spent over ten thousand pounds on a new kitchen ,slabs, and decking goods. I complained to your staff on more than one visit about your delivery charge and discounting arrangement which seems available to some customers and not others what is going on? Your kitchen department are well organised and helpfull but the rest of the store staff are unhelpfull and often while serving you are talking to their work mates as though you do not exist. If the store does not… Read Full Review

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★★★★★

“The best DIY store certainly in the North !”

Written on: 12/09/2012 by MsVhappy (1 review written)

My experience of WIckes as a company is SO different - I can't believe all the rest of these reviews. My local store has very friendly staff who go out of their way to help. I have made many purchases from WIckes, both big and small, and always have been more than happy with my purchase. The guys who delivered my laminate flooring recently, came as promised and were far more cheerful than most delivery people! Many of my family have gone for a wickes kitchen or bathroom on my recommendation… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 11/09/2012

bad customer service.never received as (promised) discount code after spending £200 online.phone few times,always advised me you will receive it or tomorrow… Read Full Review

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★★☆☆☆

“Rip Off Delivery”

Written on: 06/09/2012 by Shaggy169 (1 review written)

Ordered some kitchen units and a worktop online as they were too bulky for me to take home from the nearby store myself. The delivery then turned up when I was at work even though they were supposed to call me before hand to organise the delivery time. Had to phone to reorganise delivery. When it did turn up the delivery men moaned about the first missed delivery then refused to take the goods upstairs to my flat, just left them outside. Was charged £25 for this. Would rather have struggled to… Read Full Review

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★★★★★

“Returns policy”

Written on: 02/09/2012

We had to return an item that was faulty to WIckes in Hall Green Biirmingham.The staff were so obliging and apologised for the problem. We bought our kitchen from the same WIckes and we are so pleased with it ,it's still looking brand new four years on. I would recommend them to anyone… Read Full Review

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★☆☆☆☆

“Can not believe how bad they have become”

Written on: 27/08/2012 by 2460 (2 reviews written)

As a tradesman i would never go any where else apart from wickes there paint was one of the best i ever used tools where good and youst to get 10% discount. But now it seems to have gone to pot every thing has gone up dramatically new paint is rubbish tool the same' could not believe the difference in prises isolation valves wickes £6.99 each Screwfix £9.99 for a pack of 10. The coverage on there old paint was excellent there new paint 3 to 4 coats to cover rubbish.Will never yous again… Read Full Review

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Danny8's Response to 2460's Review

Written on: 09/10/2012

Entirely the fault of management decisions to promote staff from the shop floor who are not up to the job, poor training, staff treated poorly, national minimum wage.

But enjoyable talking to and offering advice to the customers!

Oh well we have move on!!!!

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★☆☆☆☆

“Don't Order Online!”

Written on: 21/08/2012 by seedweevil (1 review written)

Ordered a shower online on the 10th August before 4pm for next day delivery. The shower never arrived but i thought i'd give it a couple of days just in case. When it still hadn't come the following Friday I phoned customer service. I was informed that they had tried to deliver twice to the wrong address (The right address was on the VAT receipt that was emailed me) They apologized for their mistake and said it would be with me on Monday 20th. No show on Monday so another day wasted waiting… Read Full Review

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★☆☆☆☆

“AVOID!!!”

Written on: 20/08/2012

Wickes off A406 is a complete joke! Full of rude & incompetent staff. They all look like they dont want to be there & no one has a clue about their products. I wouldnt go back to Wickes to buy a paint brush! Avoid this company and go to B&Q as its much better… Read Full Review

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