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Written on: 12/05/2010
Ordered a Cyclamen plant for Mother's Day and it was not carried out. I was only told after contacting them, a number of excuses with information that should have been disclosed on their website before purchase. My Mother-in-Law did not want the random plant they delivered as a substitute 2 days after Mother's day so as it stands, they have taken my money and failed to deliver the service and product I paid for. NEVER AGAIN and BEWARE FUTURE CUSTOMERS!… Read Full Review
Written on: 27/04/2010
I paid extra to have the premium arrangement because I wanted an extra special bouquet. When the flowers arrived, I was very disappointed as they looked nothing like I ordered (I ordered all roses and I received roses and some other type flowers) and the bouquet was really small considering I paid 79.99. Also the color that came was completely different than what I ordered… Read Full Review
Written on: 18/04/2010
I placed an order on Friday April 16th for a delivery on Sunday April 18th for my sister's birthday. The website asked for the zip code for delivery before I placed the order and it presented me with a calendar of delivery dates with no black-outs. I selected Sunday April 18th and completed the order. At no point was I warned that Sunday was not a possible delivery date. I recieved and email confirming the order and the Sunday delivery. Again, I placed the order on a Friday.
After 1pm on… Read Full Review
Written on: 09/02/2010
Flowers look like online picture if you ask for "no substitutions. I am a USAA member and was disappointed when USAA switched to FTD. I still opted to go with Teleflora.com (over FTD discount through USAA) - better selection and good price if you use online discount code. Got standard flower for a sympathy basket and was surprised at how big and beautiful… Read Full Review
Written on: 16/12/2009
Horrible experience. Ordered flowers (5 days ahead of requested delivery date, which was not a holiday) for my 91 year old grandmother. Day after delivery was supposed to occur, I got an email saying they could not deliver on the requested date. I called their 800 number and was basically told that someone at teleflora had held onto the order for several days, and when it finally got to the local florist, it was too late for them to get the delivery out.
Then, it was supposed to be… Read Full Review
Written on: 18/07/2009
I was dissapointed with the size of the arrangement that we ordered from Teleflora. We ordered the orchids in the square vase. The photo showed a nice photo and it was listed as small. There were 2 other larger and more expensive options, but no picture on the website to compare. Well, we ordered the most expensive one marked Premium. It arrived incredibly fast (about 12 hours after we placed the order!), but it was dissapointing in size. Looked like the photo of the smallest, least… Read Full Review
Written on: 12/06/2009
Terrible experience. I placed an online order and chose a specific florist from their list. When I called the florist on the delivery day, they said they had never received a Teleflora order. I called customer service and was told first that I hadn't chosen a specific florist (not true) and second that if I did, the florist probably hadn't been able to fulfill the order (again not true) and that an alternate had been chosen. When I asked for the name and phone number of the florist that had… Read Full Review
Written on: 21/05/2009 by Jen125 (1 review written)
I recently ordered the "Strikingly Chic" arrangement from Teleflora for a friend who had major surgery in a Seattle Hospital. The arrangement is described, on the site, as "An eye-catching display of blossoms in sizzling hues of hot pink, fiery orange and sunshine yellow is arranged in a tall glass vase that ' s decorated with a pink bow."
I placed the order at 2pm, eastern time, which is 11am, Pacific. Teleflora is very specific that same day deliveries must be placed before 2pm in the time… Read Full Review
Written on: 13/05/2009 by angieo6736 (1 review written)
I was very disappointed when the mother's day flower bouquet I ordered from teleflora never arrived. I spoke with two people on their customer service line which assured me that they would call me back when they figured out what the problem was. I never received a call from either one of them. I attempted to contact someone through their customer service line for the last time to cancel my order. It was like they never existed. No answer and no place to leave a message. Finally had to report… Read Full Review
Written on: 09/05/2009 by kylew (1 review written)
I ordered one of the most expensive set of flowers from Teleflora (pastel roses over $160) because we were in bit of a rough patch. Three days later when I went to here place I saw the flowers - they deliver a $60 set of multi-color roses, even yellow representing friendship to my girlfriend of 3 years. This was a major screw up. I called them to complain, they said they will pick up the flowers and deliver a new set the next day and offered me a 20% discount. I was so angry I said I wanted… Read Full Review
Written on: 08/05/2009
Teleflora is a terrible company. They screwed me on a recent order. I should have learned from the first order I placed last year when they substituted flowers and sent a skimpy arrangement when I had paid for a MUCH nicer one. They lied about delivery dates 3 times over 4 days. On the 5th day they said they couldn't fill the order because there was "no fruit" in Florida and "no azalea plants." Hmmmmm. The bottom line is if you have a discount, they either skimp on the order or end up… Read Full Review
Written on: 23/03/2009
I wonder how many Mothers are like me ringing their children this morning , to thank them for for a 'beautiful' bouquet of flowers they have received , when in fact they look little better then those which you see displayed on a garage forecourt.
I raised the matter with the florist on Friday when they arrived . She suggested they placed their order elsewhere next time and promptly hung up! I have spoken to three different members of the Telflora Customer Service dept and emailed… Read Full Review
Written on: 03/08/2008
Teleflora - I ordered a congratulations bouquet with balloon for my daughter, and the balloon that got delivered said happy birthday. Too bad it wasn't her birthday… Read Full Review
Written on: 11/05/2008 by newsjunkietoo (1 review written)
Very bad customer service and did not deliver what I ordered. I do not recommend any one using them unless you don't care what they send and how much you pay for it. Sent a cheap substitution without notifyling me first! Customer service hung up on me when I asked for something to be done. I paid 55.00 and they sent 5 carnations and a spider mum! I had ordered a "zen" arrangement that included orchids. Not even close to my order!… Read Full Review
Written on: 10/05/2008 by WrknL8 (1 review written)
Stay away from Teleflora!!! They will rip you off!! In the future I will stick with FTD who always gives a full refund when they screw up an order!!… Read Full Review
Written on: 01/03/2008 by Cory RR (1 review written)
Here is a copy of the letter that I sent to their customer service person in Canada. The response was that they were still clinging to the fact that they did "deliver on the date" specified. I still challenge this point. They did give me the address of Teleflora headquarters in L.A. but no phone number. Apparently, the floral company of the whole world cannot be bothered to even speak to customers at the "top of the company" (CEO). Shame on you Teleflora! :(
Here is my letter:
"Dear… Read Full Review
Written on: 27/02/2008
They refunded 50% of the charge, but would not refund 100% even though these were the first flowers I'd had delivered to my new girlfriend. Not the good first-impression I wanted to make (even though she was very understanding)… Read Full Review
Written on: 18/02/2008
Do not order from teleflora!
i ordered a very specific arrangement for valetine's day. flowers, and moss, in a rectangular box - a "zen" design. the arrangement was stunning and unique. what arrived was cheap wild flowers in a standard glass vase. nothing like what i ordered and certainly not worth $60! luckily, i had asked my spouse to send a picture (b/c i was so excited to see what they looked like!) or i would have never known it was all wrong!
i called to explain the situation (it's a call… Read Full Review
Written on: 17/02/2008
To me, the quality of the customer service is poor and I think the relationship that teleflora has with some of the local florists needs to be improved. Beware of having flowers delivered in Nashville, TN… Read Full Review
Written on: 16/02/2008 by creditcardswiper (2 reviews written)
I ordered an arrangement on Feb. 13th, 2008 to be delivered on Valentine's Day and now it is the 16th and still no arrangement. I have had no response to my 3 emails as of yet. At this point, I highly advise you to go to your local florist and arrange for delivery. I will be requesting a refund from this company. I am very displeased… Read Full Review
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