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Written on: 01/03/2008 by Cory RR (1 review written)
Here is a copy of the letter that I sent to their customer service person in Canada. The response was that they were still clinging to the fact that they did "deliver on the date" specified. I still challenge this point. They did give me the address of Teleflora headquarters in L.A. but no phone number. Apparently, the floral company of the whole world cannot be bothered to even speak to customers at the "top of the company" (CEO). Shame on you Teleflora! :(
Here is my letter:
"Dear… Read Full Review
Written on: 27/02/2008
They refunded 50% of the charge, but would not refund 100% even though these were the first flowers I'd had delivered to my new girlfriend. Not the good first-impression I wanted to make (even though she was very understanding)… Read Full Review
Written on: 18/02/2008
Do not order from teleflora!
i ordered a very specific arrangement for valetine's day. flowers, and moss, in a rectangular box - a "zen" design. the arrangement was stunning and unique. what arrived was cheap wild flowers in a standard glass vase. nothing like what i ordered and certainly not worth $60! luckily, i had asked my spouse to send a picture (b/c i was so excited to see what they looked like!) or i would have never known it was all wrong!
i called to explain the situation (it's a call… Read Full Review
Written on: 17/02/2008
To me, the quality of the customer service is poor and I think the relationship that teleflora has with some of the local florists needs to be improved. Beware of having flowers delivered in Nashville, TN… Read Full Review
Written on: 16/02/2008 by creditcardswiper (2 reviews written)
I ordered an arrangement on Feb. 13th, 2008 to be delivered on Valentine's Day and now it is the 16th and still no arrangement. I have had no response to my 3 emails as of yet. At this point, I highly advise you to go to your local florist and arrange for delivery. I will be requesting a refund from this company. I am very displeased… Read Full Review
Written on: 30/01/2008 by orwig (1 review written)
Teleflora also has many of their Member florists who have their own websites, hosted by Teleflora. You can save a lot of money by ordering direct. The shop who untimately fills your order, is the one you deal with.
All flower shops are inundated with orders at Mother's Day, Christmas and Valentine's Day. No Florist can guarantee 100% satisfaction at these periods. If anything, order early… Read Full Review
Written on: 28/12/2007 by borsborn (1 review written)
I ordered flowers from teleflora for my best friend in KY on December 20th for delivery on 22nd. Received TWO confirmations, the latter on December 22nd, reading "Order Reference #: 3***** Thank you for using Teleflora's Flower Club. We have placed your order with one of our Teleflora florists for hand delivery to xxx in West Somerset, KY on Saturday, December 22, 2007. Again, thank you for using Teleflora - the world's largest network of neighborhood florists." Gee, now that sounds like a… Read Full Review
Written on: 22/06/2007 by lhoffman (1 review written)
Not even close to what was ordered. 2 days late in delivery. Needed to keep calling to ask what the status was. Tried to cancel, but they promised to make good on the situation. Make Good?? They asked for more money. I refused. They called back and apologized. They then charged me more money on my debit/credit card than the original. The customer service rep was polite, but her supervisor was not. I told her there was a problem, but she wouldn't even listen, and just talked over me… Read Full Review
Written on: 12/05/2007 by Chris Parker (1 review written)
First, the quality of the website... It might be a well-designed format, but they are just pictures of pretty flowers...not representative at all of what one receives. I'm sure they bank on the fact that whoever receives them is not in the same city/state or country. The average buyer would never know.
Why did I choose Teleflora? I felt, due to Teleflora being the biggest name in the industry of flowers, this would be a win/win situation. This is my first and last experience with… Read Full Review
Written on: 27/01/2007 by jjnpdchris (1 review written)
I would suggest finding a local florist and ask them to send a picture of the arrangement before the flowers are delivered. In no other industry is this an acceptable business practice. If I ordered something out of a catalog I would expect to get what I paid for or get my money back. Why do florists advertise one thing and then use the old bait and switch and you're supposed to like it? Yeah, yeah - I know "not everything is available." However, the expectation of a comparable arrangement… Read Full Review
Written on: 28/12/2006 by himark (1 review written)
This is my second bad experience with them, and I will never use them again.
Teleflora did not deliver anything. They promised to send a substitute, and then that did not arrive!!!… Read Full Review
Written on: 21/12/2006 by fayelmo (1 review written)
Overall, this is the second year in a row that Teleflora have messed up at least, if not more of my multiple orders. So much for giving people another chance. I will say their customer service representatives are very very courteous and polite, but they do not offer any significant reimbursement replacement for their mistakes, just verbal apologies. This year I had a 15% discount coupon and I couldn't resist - more fool me… Read Full Review
Written on: 21/12/2006 by flowerlover (1 review written)
I ordered flowers for my housemate. She did receive the flowers. However, whatever she received was totally different from the website picture, even the vase was a different color. I ordered Lavender Essence with a light purple vase, but it looked like some random flowers together with a green vase. The message was totally messed up; it was another person's message. I called Teleflora up that night, and I spoke with the customer rep. She was nice, and she agreed to send my housemate another… Read Full Review
Written on: 04/09/2006 by watterud (1 review written)
I ordered from Teleflora for a beautiful bouquet to be delivered to my wife at her work on our 4th Anniversary as I was out of town on business. I received my confirmation for the delivery with the correct date indicated on the confirmation form.
It turns out that Teleflora never delivered the flowers on our anniversary and I did not discover this until I was talking with my wife the next morning and I found out she never got them. I contacted Teleflora and asked them to ensure the order was… Read Full Review
Written on: 16/02/2006 by JJGlendenning (1 review written)
I purchased flowers for Valentines Day for a girlfriend from Teleflora. They arrived 2/15/06 wilted and short. I spent over three hours on the phone over three days, and all I accomplished was receiving a $20.00 refund on a $45.00 order. Oh, and the refund could take up to five days to receive… Read Full Review
Written on: 15/02/2006 by BobSThurmond (1 review written)
I specified very clearly to Teleflora the date and time the flowers were to be delivered. They were delivered the next day instead. I called to complain, at which point they said they would not bill me. Then they billed me anyway… Read Full Review
Written on: 20/12/2005 by EISAIK (1 review written)
My wife and I ordered next day delivery of a centerpiece bouquet for my in-laws, however, after 3 days it still hasn't arrived. We called Teleflora to find out the status of our order, only to be told that they had no idea what happened or is happening. They couldn't tell us why the flowers were not delivered, nor when they would be delivered. We cancelled immediately. We will be going with next day delivery with some other company… Read Full Review
Written on: 09/05/2005 by bamboo242 (1 review written)
I used Teleflora to order flowers for Mother's Day. I ordered several days in advance so they would have no problem delivering on time.
They didn't deliver on time, sent no e-mail, didn't call me or my Mother. Then they offered to give me a $10 credit because of their huge screw up. I was furious and my mother extremely disappointed since I don't send flowers every year.
I found their lack of ownership for creating the problem to be infuriating. They refused to give me the last name of… Read Full Review
Written on: 13/07/2004 by linda2004 (2 reviews written)
Teleflora is great, always kind to talk to and really care about my order. It is not often that I comment about a company on the web. I will use them over and over again… Read Full Review
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