Interflora Reviews - www.interflora.co.uk

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“AVOID AT ALL COSTS”

Written on: 31/08/2013

In a nutshell: - Purchased anniversary flowers at 2:55pm on a Saturday (cut off time is 3pm) - Interflora called and hung up an hour later - I called them back and after waiting 10 minutes to get through, was told that my order could not be fulfilled as the florist had decided to go home for the day - Spent another 10 minutes calling their premium rate number fm my mobile - Spoke to a manager and all they could offer was a £10 e-voucher so I can use them again - This is the second time that… Read Full Review

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“I ordered some flowers for my wife for a special...”

Written on: 05/08/2013

I ordered some flowers for my wife for a special occasion, I ordered it to come with 12 extra stems making it a large bouquet so the total was £50, they come on time like I asked them to, but when they come I was so disappointed with them, it looked like a small bouquet definitely not the large one I had asked for, the flowers were very nice and yes it was the bouquet I asked for but not with the extra 12 stems, absolute waste of money it was more like £20 worth… Read Full Review

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“Absolutely Appalled ”

Written on: 03/08/2013

Received flowers that were not the colour, nor the type that was advertised on the website. Called Interfloria who were rude and advised that if the florist they used did not have the flowers or colour in stock they would use any… I explained how unacceptable this is and that if you are buying something you see online, then you expect that product to turn up, not just give me anything else when you pay £50 for it. Interfloria then went away, spoke to the florist and called me back, they… Read Full Review

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“Flowers dead within 5 days”

Written on: 02/08/2013

Hand tied bouquet delivered but no cardboard sleeve as described to support the flowers. Half the water had leaked out on arrival. Flowers had been in a warm van for a few hours on a hot day and were in poor condition. The bouquet was shoddily put together and, in spite of being placed in a cool situation and using the flower food provided, all the flowers were dead within 5 days. The £10 bouquet from Morrisons bought the following day is still very fresh a week later. The bouquet was… Read Full Review

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“So dissapointed and old flowers”

Written on: 12/07/2013 by lolita777 (1 review written)

I just received some flowers from my lovely husband. He made the effort to arrange for a surprise delivery, actually the thought was good but the flowers received are horrible, the colours are not what he wanted, the person told she would arrange something nice (???? not really). I don't want to hurt him but I feel he has been ripped off and he did not buy the cheap ones either (I know I check his card receipt) I would not have paid £5 for that. Next time I'll ask him to give me the money and… Read Full Review

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“Not meeting the "guarantee"”

Written on: 27/06/2013

My partner ordered me roses from interflora as a surprise. The flowers I received had several things wrong with them and I am not normally the type to complain but am very aware of the price he had paid for these roses! 1. The flowers arrived with very little water in the bag 2. All of the pink roses were wilted and some of the leaves torn. 3. Some of the greenery was dead or again wilting or torn 4. It was very obvious that the flowers were clearly not fresh as according to thier guarantee… Read Full Review

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“Awful experience at Interfora”

Written on: 24/06/2013 by KateJulian (1 review written)

For the second time in a row I have been let down by Interflora who clearly lack good communication between themselves and the florists they use. The last time I ordered flowers for someone, they never turned up! I stupidly decided to give them a second chance and ordered again about a week ago for today, I paid an extra £10 for them to be delivered before 1pm and guess what... at 1.30pm there was no sign of them! I cancelled the order and asked for my £40 to be refunded which they agreed… Read Full Review

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“Awful Company!”

Written on: 07/06/2013

Sadly, I think Inteflora are another one of those companies the presents a 'glossy front' to the world which is actually hiding a very poorly run business. I ordered some flowers and tracked them on-line and they failed to reach their destination. It was me, that had to telephone Interflora and tell them that they had failed to deliver on the day promised - they should have monitored this themselves and corrected it! I am still awaiting delivery and will keep you posted on the end result… Read Full Review

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“Love love love”

Written on: 06/06/2013 by Laurendkdkeke (1 review written)

Ordered bunches of flowers a couple of times and also received a couple and I would highly recommend. Always beautifull flowers and beautifully wrapped etc. same day delivery, ordered at 11am they were ordered to the shipping address by 3. Would use for all future ordering. Thanks inter flora!! Kind regards Lauren x… Read Full Review

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“Bouquet was awful....”

Written on: 21/05/2013

On behalf of our company I ordered flowers for someone who was leaving. I ordered "Perfect Pink" as pink is one of her favourite colours. I ordered them for same day delivery as it was a last minute thing and they arrived on time which was good. But immediately we could see that the whole arrangement was very unsatisfactory. 1. There was lots of gaps in the arrangement which made the whole thing look a bit and small and sad and stingy. 2. Most of the flowers were white not pink as… Read Full Review

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“Excellent customer service!”

Written on: 18/05/2013 by Aladyofleisure. (1 review written)

I contacted interflora to report that an orchid they had sent was left outside my door in the early hours of a very frosty morning and as a result it had died. The next day I received an apology from Interflora and a beautiful replacement orchid in a lovely pot. That's what I call customer service!… Read Full Review

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“Shame on you Interflora”

Written on: 10/05/2013

Placed an international order for friend who had been bereaved. Delivery date 29 April. By 1 May, as they hadnt arrived, I phoned the un'help-line and told, yes they were delivered. However they undertook to double check and ring me back - didnt get called back. Called again 4th May, they insisted the flowers were delivered, but once again said they wld investigate & call back - they didnt call back. Phoned again 5 May, assured they were delivered, and yes you guessed it - they said they wld… Read Full Review

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“Birthday Ballon 4 days late!”

Written on: 09/05/2013 by DHSmith (2 reviews written)

I ordered a birthday ballon to be delivered for my wifes birthday. It was delivered 4 days late! Interflora seem surprised I find something wrong and refused the late ballon!… Read Full Review

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“Awful ”

Written on: 08/05/2013 by SBSB (1 review written)

This company are a joke & their customer service is beyond a joke.Recipient had to collect the flowers themselves despite having paid for premium delivery. Furthermore, the report of events from Interfloras perspective is at best inaccurate, worst a shameless lie. In future, I'll be dealing with a local company directly. Avoid these jokers… Read Full Review

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“NEVER USE THIS COMPANY”

Written on: 04/05/2013

Made an order twice, both which wasn't satisfied. Was then later lied to by a supervisor who stated the flowers couldn't be delivered as the flowers weren't in stock. I later suggested that alternative flowers could be sent, however this was still wasn't done. The call center employees were VERY rude and not helpful. I am also still awaiting a refund for the flowers that didn't arrive to my mother on her 70th birthday… Read Full Review

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“the most disappointing birthday bouquet ever”

Written on: 02/05/2013 by distraughtmum (1 review written)

bouquet supposed to be delivered monday 29/04/13 eventually arrived 30/04/13 @ 20:15!!! box was really wet on one side and on opening there was no water in display vase. removing tissue paper more than half the flowers had to be discarded and the the whole display looked as though it was 2 weeks old instead of two days!!! I felt I had to let my son know, it was his hard earned money afterall and was completely distraught to hear that it had cost him £40!!! ABSOLUTELY DISGUSTED IT WAS… Read Full Review

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“Excellent Service”

Written on: 30/04/2013

Excellent service. The bouquet made my day!… Read Full Review

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“Interflora, two thumbs up!”

Written on: 30/04/2013

After a hideous experience with another florist, I cancelled my order and placed one with Interflora for next day delivery. It all went without a hitch and delivery was done by 11:00am, as described and within good time. I have a very happy Mother! Thank you Interflora… Read Full Review

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“Extremely poor quality and customer service”

Written on: 22/04/2013 by Foulkes (1 review written)

**BEFORE ORDERING ANY FLOWERS FROM INTERFLORA, PLEASE REMEMBER TO READ THE SMALL PRINT - THEY HAVE YOUR HANDS TIED WHICHEVER WAY YOU TURN IF YOU DON'T!!** I wish I had read these reviews before ordering! We ordered a £27.99 bouquet for a lady leaving work. These were to be delivered on 19th April - which was her last day. We received an e-mail at 8.15am saying they were on their way, then another to say that they went on the lorry at 9.45am. By 4pm we hadn't received the flowers so… Read Full Review

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“Very poor service”

Written on: 17/04/2013

I ordered a very expensive funeral spray to go to my brother's funeral in Dallas and especially requested that I be contacted by e- mail when they were delivered. Someone contacted me to confirm details and again I stressed that being so many thousands of miles away could they inform me when the flowers had been delivered. NO-ONE CONTACTED ME! After 3 e-mails and some 10 days later I was told they had been delivered! WHAT AWFUL SERVICE AND SO DISTRESSING… Read Full Review

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