Interflora Reviews - www.interflora.co.uk

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Interflora www.interflora.co.uk
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“Awful ”

Written on: 08/05/2013 by SBSB (1 review written)

This company are a joke & their customer service is beyond a joke.Recipient had to collect the flowers themselves despite having paid for premium delivery. Furthermore, the report of events from Interfloras perspective is at best inaccurate, worst a shameless lie. In future, I'll be dealing with a local company directly. Avoid these jokers… Read Full Review

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“NEVER USE THIS COMPANY”

Written on: 04/05/2013

Made an order twice, both which wasn't satisfied. Was then later lied to by a supervisor who stated the flowers couldn't be delivered as the flowers weren't in stock. I later suggested that alternative flowers could be sent, however this was still wasn't done. The call center employees were VERY rude and not helpful. I am also still awaiting a refund for the flowers that didn't arrive to my mother on her 70th birthday… Read Full Review

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“the most disappointing birthday bouquet ever”

Written on: 02/05/2013 by distraughtmum (1 review written)

bouquet supposed to be delivered monday 29/04/13 eventually arrived 30/04/13 @ 20:15!!! box was really wet on one side and on opening there was no water in display vase. removing tissue paper more than half the flowers had to be discarded and the the whole display looked as though it was 2 weeks old instead of two days!!! I felt I had to let my son know, it was his hard earned money afterall and was completely distraught to hear that it had cost him £40!!! ABSOLUTELY DISGUSTED IT WAS… Read Full Review

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“Excellent Service”

Written on: 30/04/2013

Excellent service. The bouquet made my day!… Read Full Review

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“Interflora, two thumbs up!”

Written on: 30/04/2013

After a hideous experience with another florist, I cancelled my order and placed one with Interflora for next day delivery. It all went without a hitch and delivery was done by 11:00am, as described and within good time. I have a very happy Mother! Thank you Interflora… Read Full Review

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“Extremely poor quality and customer service”

Written on: 22/04/2013 by Foulkes (1 review written)

**BEFORE ORDERING ANY FLOWERS FROM INTERFLORA, PLEASE REMEMBER TO READ THE SMALL PRINT - THEY HAVE YOUR HANDS TIED WHICHEVER WAY YOU TURN IF YOU DON'T!!** I wish I had read these reviews before ordering! We ordered a £27.99 bouquet for a lady leaving work. These were to be delivered on 19th April - which was her last day. We received an e-mail at 8.15am saying they were on their way, then another to say that they went on the lorry at 9.45am. By 4pm we hadn't received the flowers so… Read Full Review

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“Very poor service”

Written on: 17/04/2013

I ordered a very expensive funeral spray to go to my brother's funeral in Dallas and especially requested that I be contacted by e- mail when they were delivered. Someone contacted me to confirm details and again I stressed that being so many thousands of miles away could they inform me when the flowers had been delivered. NO-ONE CONTACTED ME! After 3 e-mails and some 10 days later I was told they had been delivered! WHAT AWFUL SERVICE AND SO DISTRESSING… Read Full Review

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“Always a terrible bouquet”

Written on: 14/04/2013 by dorisdaygirl (1 review written)

As the local flower van arrived on my drive, my heart sank! Oh dear, please not for me I thought. But yes, an unexpected arrangement was handed over - and it was, as always - atrocious. There was no colour harmony, no balance nor did it have any of the other elements of floral design to its name. It was a hotchpotch of flowers put together most likely by an unqualified shop worker - and the sender, having paid a handsome sum thinks the recipient is receiving a lovely bunch. Interflora get… Read Full Review

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“DAMAGED GOODS”

Written on: 11/04/2013 by dmscs12 (1 review written)

A birthday floral tribute including a broken S30161MO was delivered by Yodel today. The packaging was inadequate & wet through. Very disapointing. Will not use this service again.No easy way to make a complaint… Read Full Review

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“never came”

Written on: 30/03/2013 by shezanneh (1 review written)

after trying to order flowers over the internet and the site rejecting my card, even though it was ok i rang to order the flowers and everything seemed to go ok. they never arrived! when i phoned to see what had happened all i got was that a mishap had taken place!!!! i cancelled the order and the person i spoke to was not very happy about this even though no mention of a discount was offered. use Mars and Spencers at least they do deliver when they say they will… Read Full Review

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“Birthday Flowers -very poor”

Written on: 28/03/2013 by erynka (1 review written)

Ordered one of the "most popular" bouquet for £30 with delivery, flowers very poor,not at all as shown in the picture on website. Very tiny bouquet for £30. The canvas bag with the flowers in looked lovely in the picture and thought my nieces could make use of it by playing with it. When delivered it was dirty and scruffy. Ordered these flowers about two weeks before the due date, not an email with a confirmation nothing. On the due date they sent an email, that the flowers were on their… Read Full Review

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“speedy service”

Written on: 20/03/2013

orderd my gf some flowers 2 hours ago and now she has them in a vase on the window. there lovely aswell… Read Full Review

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“Never again!!”

Written on: 20/03/2013

Flowers did not get delivered on the day even though paid for a guaranteed delivery. Customer service awful , not helpful at all , firstly they don't pick up the phone , was told flowers would be delivered next morning still not delivered! Avoid at all costs , you're special moment will be ruined by this rubbish establishment!!! … Read Full Review

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“Where's my @%$£% flowers!”

Written on: 20/03/2013

As above, they have taken my money but my girlfriend didn't receive her flowers on valentines day! I cant get through to the delivery line, pretty much like everyone else... Sounds like I wont get a refund by previous comments, nto going to use these guys ever again!!!… Read Full Review

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“Extremely satisfied”

Written on: 20/03/2013

Had reservations that the delivery had been made as the tracker system didn't update until 6pm just as i left work for the day however on return home the flowers were there and were delivered in the morning. My wife was extremely pleased. Looking at other reviews I can only assume that due to the large amount of orders it is inevitable that there will be errors. Not sure about some of the flowers being in bud form kind of spoils the romantic gesture even if it does increase the life span of the… Read Full Review

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“Never use interflora!”

Written on: 20/03/2013

Ordered valentines flower a week in advance - they never turned up. No phone call to say they couldn't meet the order, just keep holding on until 6 hoping they would come. They didn't. I know valentines is busy, but that is NOT an excuse - they shouldn't sell what they can't deliver… Read Full Review

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“KEEP AWAY!!!”

Written on: 20/03/2013

If you want a professional service keep away from this company, they happily take people's money knowing they cannot deliver and to top it all off have shambolic customer service. You might be lucky and get your flowers delivered and you might be even luckier and have them delivered on the correct day but don't run the risk take your money elsewhere… Read Full Review

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“Flowers not delivered”

Written on: 20/03/2013

Flowers ordered 4 days in advance for Valentines day and not delivered despite credit card being charged. Phone line overloaded so unable to contact anyone to find out what has happened to order. Should have read the other reviews and not used… Read Full Review

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“Mother's Day 2013 ..... Apparently it's on 9th feb...”

Written on: 18/03/2013

I ordered flowers for my mum and mother in law around 2 weeks ago. I called up ordered and paid by phone. I was happy until 3 days later. I got a call from ( I am sorry to say it, foreign lady who couldn't speak English) telling me they couldn't deliver my mother in laws flowers in feb as they have no florist in the area. I told her my order was for march and she replied "oh yes sorry it is march but we do not have a florist in that area". I said fine, and received a refund for my mother in… Read Full Review

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“Poor quality”

Written on: 16/03/2013 by Crapflowers1 (1 review written)

Ordered my sister some flowers for her wedding anniversary arrived yesterday dead today.poor customer service from interflora can't give me a refund until the florist has seen the flowers .thy dont seem bothered what good is a refund when the anniversary present has been spoilt… Read Full Review

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