Interflora Reviews - www.interflora.co.uk

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“mothers day flowers”

Written on: 10/03/2016

I had a bouquet of flowers delivered by interflora for mothers day, my flowers were lovely, thankyou interflora… Read Full Review

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“Late . Rude . Unhelpful”

Written on: 07/03/2016 by dafyddwyb (1 review written)

My mothers day flowers NOT delivered . Staff unconcerned . Unhelpful and rude staff who could not empathise with how disappointed i was . will NEVER use them again Would score them 0 if i could… Read Full Review

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By Interflorauk

Written on: 11/03/2016

This doesn't sound quite right. Could you please provide your order number? I can then investigate this further and arrange a suitable resolution. Thank you, Louisa

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“DO NOT USE INTERFLORA”

Written on: 06/03/2016 by Clarac207 (1 review written)

Ordered Flowers online for delivery to my 82 year old Mum who lives in Wales, for Mothers Day as we now live abroad. Asked for delivery on Saturday 5 March ( a day early in readiness) and was pleased to receive an E-mail from Interflora saying they had delivered them. Phoned Mum on Saturday to ask if she liked the flowers, to be advised they had actually not been delivered. 3 long phone calls to Interflora Customer Services later, who very strangely in this electronic age had sparse information… Read Full Review

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By Interflorauk

Written on: 11/03/2016

This is disappointing to hear - it's always our intention to make our customers and their recipients happy. If you could provide your order number, I will investigate this further for you. Many thanks, Louisa

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“Failed to deliver ”

Written on: 05/03/2016 by ArmaniHeath232 (1 review written)

Ordered my flowers 5 days before I wanted them delivered, delivery day came and went, no flowers! Passed from pillar to post all day on the phone trying to find out where they were, apparently nobody knew and I didnt get any answers, I did eventually get a full refund Shocking customer service, definitely do not recommend this company and will not be using them again… Read Full Review

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By Interflorauk

Written on: 06/03/2016

This is really disappointing to hear. If you could please provide your order number, I can look into this further for you. Kind regards

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“probably the most disappointing flowers ever”

Written on: 20/02/2016 by Harrisonn99 (1 review written)

My husband ordered an arrangement of roses and tulips for our anniversary last weekend. Out of the whole bunch, there were 3 roses that were any good, the remainder were small and mostly closed which I expected to open up over the week. Quite the opposite happened, they had died off within 4 days of the delivery, having followed the instructions of the nourishment etc. This was the worst quality flowers I have ever received and did not resemble the website picture at all, flowers from a garage… Read Full Review

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By Interflorauk

Written on: 20/02/2016

It is very disappointing to hear the roses didn't last as long as we would expect. Please can I take your order number so I can look into this further for you? Thanks

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Disappointed2016's Comment

Written on: 22/02/2016

Hi, thanks for your reply, have you got an email address please?

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By Interflorauk

Written on: 14/03/2016

Sorry for the delay in getting back to you. Unfortunately, I cannot include any email addresses in my response - if you go to the 'Contact us' section on our website, there will be one listed for you. Kind regards

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“Tulips must have come from Amsterdam”

Written on: 16/02/2016

I ordered a bunch of tulips (with vase) for Valentine's Day as an alternative to the traditional roses. They looked extremely nice on the Interflora web site, if not somewhat over priced but then again it's Valentine's Day. I also noted that I had to pay almost twice the delivery charge as it fell on a Sunday this year, but having flowers delivered to your loved one one the day is what it's all about. Sure enough the flowers arrived quite early on Sunday morning, however, they did not resemble… Read Full Review

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By Interflorauk

Written on: 16/02/2016

Hi there, I'm sorry to hear you had reason to complain about your gift. Please could you send us your order number and we can look into what else could be done. Kind regards, Louisa

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“Valentine's Day Flowers Not Delivered!”

Written on: 15/02/2016 by Blevinspd201 (1 review written)

I ordered a bouquet of flowers for valentine's day. I got confirmation that the flowers were out for delivery. By 8:30pm, the flowers had not been delivered and no one from Interflora even had the courtesy to call and give me an update. I tried to call them and the office was closed. I sent an email and I received an apology stating I would be refunded in full. The point is the occasion had been missed and the disappointment can never be cured by the refund. Needless to say, I WILL NEVER order… Read Full Review

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By Interflorauk

Written on: 16/02/2016

I'm very sorry to hear about what has happened. If you would like to send us your order number, we'd be happy to look into this further for you. Many thanks, Louisa

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“On time :)”

Written on: 08/02/2016 by JamalGreen1989 (1 review written)

So i decided to send my girlfriend some flowers as a surprise. Made my order online for next day delivery. Came home from work and she'd made no mention of any flowers, this is at gone 7pm, I even tracked the order and they had been delivered. Half hour later whilst speaking to my girlfriend, they arrived. Great service :)… Read Full Review

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“Dreadful.”

Written on: 09/01/2016 by Juliadaws (1 review written)

We ordered very special large bouquet, chocolates and balloon to celebrate our disabled daughters 28th birthday. Order value was nearly £70. Firstly we had email to say order had been delivered when it had not. Twenty minutes to get through to customer services. When flowers did arrive the florist's attitude was terrible. Bouquet thrust at me through front door with balloon attached. I staggered backwards with balloon being pushed at me. Florist slammed our front door so hard he broke the new… Read Full Review

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By Interflorauk

Written on: 11/01/2016

I'm very sorry to hear about what has happened. Could you please send your order number so we can look into this further? Many thanks, Louisa

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“Disappointing”

Written on: 08/01/2016 by Millymum (1 review written)

Received some flowers for our Ruby Wedding Anniversary,they arrived a day late and were left on the door step in the rain on their side so all the water had run out,where the rose petals had become wet they turned brown.lnterflora sent some more flowers as an apology but they were not as nice or to the same value… Read Full Review

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By Interflorauk

Written on: 09/01/2016

Hi there, I'm sorry to hear of this. If you would like to discuss this please provide your name, postcode and a contact telephone number we are able to reach you on. Kind Regards, Lisa.

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By Interflorauk

Written on: 09/01/2016

Hi there, I am sorry to hear this. If you would like to discuss this please provide your name, postcode and contact telephone number. Kind Regards.

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“"We don't deliver there"”

Written on: 08/01/2016 by Morrow403 (1 review written)

Just tried to order some flowers for a friend in hospital. Admittedly it's a remote location, but on the other hand there's an Interflora affiliate less than half an hour's journey away. Yet Interflora tell us that they "can't" (by which they mean "won't") deliver there. Considering that the very purpose of Interflora is to get flowers to locations that aren't readily accessible to the people sending them, this represents very poor service. Value for money and quality - unknown, as we never… Read Full Review

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By Interflorauk

Written on: 09/01/2016

Hi, I am sorry to hear we are unable to deliver your gift. We do have a vast network of member florists and courier deliveries covering many areas. Some selected products are not available for delivery to certain areas, and in particular most hospitals do have restrictions on certain wards. I would like to thank you for your feedback and bringing this to our attention. Kind Regards.

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“"Pink radiance " disappointment”

Written on: 08/01/2016 by Snejana (1 review written)

I ordered flowers for Birthday for friend and according to the picture and description the "pink radiance " is Featuring pink Oriental lily, pink large-headed roses, cerise germinis and pink lisianthus, hand-tied with gypsophila, aspidistra leaves, eucalyptus and salal and presented in Interflora Gift Packaging. I was very disappointed to find out that the flowers delivered actually had nothing in common with the order . There was hardly any "pink radiance " in the bouquet, not to mention that… Read Full Review

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By Interflorauk

Written on: 09/01/2016

Hi there, I'm sorry to hear of your disappointment on this occasion. I would like to investigate into this for you and would be grateful if you could provide your order number. Kind Regards.

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“Grossly Inefficient”

Written on: 11/12/2015 by EdwardLambert (1 review written)

The same day service is a trick, the florists don't carry half the flowers on the website and yet the website confirms your order and that it will be delivered. Customer service is anything but, no one with any authority or decision making skills is available to talk to so you're left with the most pathetic lame sounding individual I've ever had the misfortute to deal with… Read Full Review

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By Interflorauk

Written on: 11/12/2015

Hi, I am sorry you feel this way. If you would like me to look into your order and the service received please provide your order number. Kind Regards.

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By Interflorauk

Written on: 11/12/2015

Hi, I am sorry you feel this way. If you would like me to look into your order and the service received please provide your order number. Kind Regards.

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By Interflorauk

Written on: 11/12/2015

Hi, I am sorry you feel this way. If you would like me to look into your order and the service received please provide your order number. Kind Regards.

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“24 white roses died in 3 days disgusting!! ”

Written on: 09/11/2015 by Rhonda25 (1 review written)

I had 24 white roses delivered as a present for my birthday after 2 days they were brown, 4 days they were hanging lifeless. I rang inter flora and told them about the flowers as well as emailing them the pictures of the flowers and that I was upset. After 4 days I received a email saying they were sorry and that they've sent me a £10 E-voucher to spend with inter flora. I'm disgusted that they offered £10 voucher and rang them back saying I wasn't happy about this and wanted a refund! They… Read Full Review

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By Interflorauk

Written on: 10/11/2015

Thank you for taking the time to discuss this with me today Rhonda. Kind Regards.

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By Interflorauk

Written on: 10/11/2015

Thank you for taking the time to discuss this with me today Rhonda. Kind Regards.

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By Interflorauk

Written on: 10/11/2015

Thank you for taking the time to discuss this with me today Rhonda. Kind Regards.

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“no drivers to deliver!!”

Written on: 07/11/2015 by Purcell498 (1 review written)

I ordered same day delivery flowers to thank someone for helping me, but an hour later l had a phonecall saying they had no drivers to deliver so they will be delivered in 2 days time which is pointless as theyre out at work all day, very disappointing… Read Full Review

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By Interflorauk

Written on: 09/11/2015

I am sorry to hear we were unable to deliver your order as requested. Please can you provide your order number so we can investigate this further? We will then contact you to discuss. Kind regards, Jamie

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“Just left in shed to die!”

Written on: 27/10/2015

I happened to open the door of the bin shed by my front door today, just by chance, and discovered a box of flowers from Interflora. No card had been put through the letterbox, and we did not hear a knock at the door. When I brought the box in and opened it, I found that the flowers (roses that had been sent as a surprise gift) had obviously been in the shed for several days. The water was nearly used up and the flowers had been affected by the overnight frosts. One rose was brown and fell… Read Full Review

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By Interflorauk

Written on: 31/10/2015

Hello. This is very disappointing to hear. If you can provide your name and the delivery postcode I can look into this for you. Kind regards.

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Flowergirl8's Comment

Written on: 31/10/2015

Hi
Thank you for replying. The flowers have had to go in the bin after only a couple of days. They were sent by my employers, as a parting gift, as I have had to leave work due to illness, so it was an enormous disappointment to find the flowers already half-dead.
Regards

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By Interflorauk

Written on: 13/11/2015

Receiving flowers should always be a pleasurable experience. If you could send the postcode of where the flowers were sent to, we can look into this for you. Many thanks

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“Very very poor”

Written on: 23/10/2015 by Acw86 (1 review written)

Are you for real?! £23 for this pile of crap?! You have got to be kidding me?! I could have got better from the petrol station! Not sure what your company is thinking, but you've made me look really really stupid! Left stood up outside all day in a box, and then open them to find this?! Is this some sort of weird joke? This is the worst thing I've ever had delivered! What were you even thinking? Rather than a happy surprised face, my wife looked at me in bemusement. Thanks interflora. What a… Read Full Review

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By Interflorauk

Written on: 31/10/2015

Hello. I am very sorry to hear of the disappointment in the flowers that have been received. If you can provide your order number I would be more than happy to look into this for you. Kind regards.

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“Anniversary order...”

Written on: 09/10/2015 by Marijusm (1 review written)

Really dissapoonted... Asked to deliver flowers not earlier than 2pm to have a great surprise for my fiancee, but they never bothered and delivered it aroud 12 And I pain 10 pound for no suprise at all... And they send me a text 2:15pm that thet delivered they... What a lie... Pathetic service... Flowers poor quality... Writing on the card is discusting.... Avoid this florist. Not going to use anymore and definetly not recommend it... To expensive for that quality... Should be twice cheaper… Read Full Review

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By Interflorauk

Written on: 09/10/2015

Good evening, I'm sorry you were disappointed with our service on this occasion. Can you please provide your order number so I can look into this for you. Kind Regards

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“Birthday bouquet”

Written on: 10/09/2015 by Crossmum (1 review written)

My birthday was August bank holiday. My flower bouquet from my son was left on the doorstep next day. Some of the flowers looked faded then. When I emptied the water they came in it smelt of rotting vegetation. Heads started to droop almost straight away. Not the first time this has happened with this interflora florist. Will tell people not to use again… Read Full Review

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By Interflorauk

Written on: 13/09/2015

Hello. This is disappointing to hear. Please provide your full name, delivery address and postcode so I can look into this for you. Kind regards.

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“Heartbroken”

Written on: 07/09/2015 by amBuchanan196 (1 review written)

I am heartbroken do not use this company my father passed away a week ago his funeral was this Thursday 5 of my dads work friends who are all in there 80s asked me to place a order with inter flora so when they all had lunch with my mum today Friday there flowers would be delivered to her while they were there.I phoned placed my order told them it was sympathy flowers paid all fine. The friends left my mums house tonight at 7pm the flowers never turned up they are heartbroken as they had not… Read Full Review

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By Interflorauk

Written on: 07/09/2015

Hello. This is very disappointing to hear. Please could you provide your order number and I would be more than happy to look into this for you. Kind regards.

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By Interflorauk

Written on: 07/09/2015

Hello. This is very disappointing to hear. Please could you provide your order number and I would be more than happy to look into this for you. Kind regards.

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