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Written on: 21/09/2010
Interflora was chosen because I trusted the Company to deliver a bunch of flowers to my Mother in Law, who was celebrating her birthday. It was meant to be a surprise and yet nothing arrived. The customer services advisor was rude, refused to tell me the florist contact details and had no compassion at all. I shall never use this firm again… Read Full ReviewVisit interflora.co.uk
Written on: 16/09/2010
This is the second time I have been let down by Interflora. Each time, they never deliver on the day you choose even though I ordered a week in advance. The first time they mucked up, they included colours I specifically asked to be avoided AND it was delivered a day late. The second time, they made up some lame excuse (no access to the propoerty), which was clearly a lie as anyone can walk up to the front door.
Never again. I'm sticking the usual M&S et al. At least they deliver on time!… Read Full Review
Written on: 14/09/2010
Went on-line and choose some flowers to be sent via Interflora for an anniversary gift - ordered on Thursday and delivered on Saturday as requested. Sounds all good so far. Wrong. When I saw the flowers that had been delivered I was not happy. I had ordered a rose and lilly bouquet and that is most definitely not what was delivered. What was delivered was in my opinion a very cheap replacement for what should have arrived. Got online and put in a complaint. Waited two days and had no… Read Full ReviewVisit interflora.co.uk
Written on: 25/08/2010
my son sent me my annual flowers from interflora for my birthday ,they have always been really nice, but the shop which did the flowers this time were dreadful to say the least there were very few flowers which were almost dead ,when i phoned interflora to complain they told me to get the order number from the shop when i asked them for it they said they couldnt give it to me because the computers were down i could go on and on about this dreadful company ,it ruined my birthday and cost my son… Read Full ReviewVisit interflora.co.uk
Written on: 05/08/2010
I ordered a bunch of David Austin roses from Interflora, where I have an account, for my daughter-in-law's birthday. They were delivered on time but were past their best, already drooping and tired. Some stems were brown and it was clear that roses of different ages had been mixed in. After a day they were fit only for the dustbin.
I phoned interflora immediately, who promised a replacement from a 'local florist' That was last Saturday and nothing has arrived.
It would be helpful to know the… Read Full Review
Written on: 01/08/2010
I ordered some flowers for my wifes birthday. I ordered on the Monday and asked for them to be delivered on the following Saturday, on her birthday. Saturday morning I received an email from Interflora confirming that my order was "on its way". On returning from work late on Saturday night I was surprised to find out that they had not been delivered. I logged on to their website and checked the status of my order and was supprised to see that it was saying that the order was in the middle of… Read Full ReviewVisit interflora.co.uk
Written on: 29/07/2010
Well I was horrified at first because they put the flowers came in a box and almost dying.
I rang them up expecting nothing but I explained the issue and the girl on the phone was very apologetic I got a full refund and another bouquet free off charge and worth more than the ones I originally ordered delivered a couple of hours later… Read Full Review
Written on: 19/07/2010
Will not be using Interflora again, wanted flowers delivered to a hospital and picked flowers for a hospital from their site. They could not deliver them as they were in a box and never bothered to tell me, in the end I had to cancel the order and go through a local company as they were over a week without delivery. The website was very poor and the delivery company was not acceptable… Read Full ReviewVisit interflora.co.uk
Written on: 17/07/2010
i payed £60 for flowers by intaflora and it would have cost me at asda £20 for the same flowers,i am very angry that i have been conned, never never buy from interflora… Read Full ReviewVisit interflora.co.uk
Written on: 08/07/2010
What a shambles. Ordered a hamper for my 85 year old grandmother. Rang three times to check on its whereabouts. Told on each occasion it was in transit. Finally at seven o clock told they had attempted delivery at 12.30pm but had been unable to gain access to the sight. Remarkable considering this is a large block of sheltered accomodation and that the staff had been waiting for the delivery since 08.00am. Finally, I have been assured that they will send the hamper and some apology flowers… Read Full ReviewVisit interflora.co.uk
Written on: 04/07/2010
I ordered 2 sets of flowers online from Interflora - one for an 87th birthday and one for someone just out of hospital. Neither arrived on allocated day. Customer service offered me an upgrade on the size of flowers which I accepted reluctantly. They sent a tiny box of chocolates with one instead. I found out later that the upgraded flowers for my mother were 'past their best' from the start and half had to be discarded the next day. I could have bought better flowers from the local market… Read Full ReviewVisit interflora.co.uk
Written on: 25/06/2010
I wish I checked the rating before using their service
Order placed more than 72 hours in advance
I ordered for International service, it's for a birthday present.
Birthday lady did not receive the flower, I contacted customer service. She said she will contact Argentina Headquarter. Next day, still not delivered, but website claimed "Delivered." I called customer service, they said "Argentina headquarter has not yet reply." She said she will put it thru complaint department, to have this issue… Read Full Review
Written on: 09/06/2010
Terrible service - really cocky customer service. All they want is your money. Big tip DONT use them - go direct to the florist i.e. look on yell.com type in the area and call the florist direct - saves lots of money Interflora take a whopping 32% before it gets to the florist - which means you get less flowers!!
Wouldn't even give them a 1 out of 5, but there's not an option for 0/5.
Avoid… Read Full Review
Written on: 08/06/2010
Interflora were supposed to deliver flowers to my sister who had just had a serious operation and had returned home. The post office came to her door to deliver them (a day late on the Friday). She did not hear the door and so they put a card through. She was unable to get to the PO and did not call them as she didn't know the delivery was in fact flowers. They spent the weekend in the PO as they were closed. I called Interflora who at first promised to have new flowers delivered if the… Read Full ReviewVisit interflora.co.uk
Written on: 14/05/2010
Ordered flowers with vase and brown teddy bear and chocolates. Paid extra for delivery before 1pm. Arrived at 3pm when wife was no longer in office. Received pink teddy for a newborn baby and no chocolates. Still trying to contact customer services by premium rate phone but they always seem to be 'experiencing a high volume of calls'. Emails remain unanswered. Would recommend you shop elsewhere… Read Full ReviewVisit interflora.co.uk
Written on: 03/05/2010 by millymollymoo (1 review written)
My boyfriend ordered flowers in a vase, paid extra for morning delivery too.
The flowers were late,and came in an old cardboard box. They were of very poor quality, the roses never opened and the lillys went brown and didn't open. When asking why the delivery was late, the delivery man he said "it wasn't his fault he came as quick as he could" The flowers were ordered on line the day before. The delivery man said that "the shop did the online orders last. When questioned about the scruffy box… Read Full Review
Written on: 13/04/2010
Mother's Day - paid extra for delivery on the day. The flowers were delivered late, on the following Monday afternoon. They turned up damaged, according to my parents, and I discovered when visiting that they weren't even the flowers I had ordered.
I obviously contacted Interflora about this. I received no response to my email, so emailed again a week later. After a few days I received a response (which started "Sorry, we lost your first email") and all they offered was a refund of half the… Read Full Review
Written on: 31/03/2010
Wow I guess I'm lucky my flowers actually turned up! I am disgusted with the service you recieve from this supposedly reputable company. I ordered a £45.00 bunch which looked lovely online and ironically were named "Vibrant". What turned up was anything but. I also paid the rediculous premium for AM delivery as we were going out for a meal in the afternoon, I opened the door myself to recieve the flowers and noticed that the balloon I had also ordered was not with the flowers, I asked the… Read Full ReviewVisit interflora.co.uk
Written on: 28/03/2010
USE INTERFLORA AT YOUR PERIL.
Ordered a bunch of flowers, vase and box of chocolates a week in advance to be delivered to my Mums house in Skegness for her 75th birthday on the 27th March 2010 - Did they arrive? Did they hell! Have contacted Interflora but as it is the weekend I suppose I will have to wait until Monday for a reply.
I wouldn't mind but Interflora are based in Lincoln, only down the road from Skegness!
This is not the first time they have messed up an order for me but I thought I… Read Full Review
Written on: 25/03/2010
Use interflora at your peril - if you need to complain it is a joke. I wanted to return the 12 red roses (only 11 dying ones turned up) i had bought for my finace. The florist came to collect them and started threatening her in the reception. I bought through interflora, did they address this, strike him off their list, offer me an apology - NO. They are the worst service when things go wrong. Buy from a local florist and at least you can deal directly with the person… Read Full ReviewVisit interflora.co.uk
As rated by our community of reviewers
" Absolutely awful experience - I deeply regret choosing this " Read More
" Ive ordered for friend. but not sure if arraived " Read More
" Flowers never delivered " Read More
" Long life flowers " Read More
" Don't use these middlemen services " Read More