Interflora Reviews - www.interflora.co.uk

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“I ordered a bouquet on the Interflora website on...”

Written on: 24/11/2008 by Di5 (1 review written)

I ordered a bouquet on the Interflora website on Wednesday and specified that I wanted the flowers delivered on Friday using their delivery date calendar. I was completely unaware that the delivery date I selected meant absolutely nothing.
The flowers weren't delivered on Friday and nor were they delivered on Saturday as went in the wrong van. Hopefully they'll get there today (Monday).
When I complained to Interflora I was told that I should have read the terms and conditions that state the… Read Full Review

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“The nature of sending flowers Nationwide by Interflora...”

Written on: 02/11/2008

The nature of sending flowers Nationwide by Interflora means that it is difficult for the sender to compare what is actually delivered with what was ordered. I have suspected for some time that Interflora could use this to their advantage. However, I have made an effort on the last 3 occasions to compare order v delivery and whenever I have checked, they have always seemed to differ. I would recommend Interflora to no one… Read Full Review

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“Ordered flowers from Interflora in Warrington for...”

Written on: 20/08/2008

Ordered flowers from Interflora in Warrington for mothers 70th Birthday in Carlisle. They allocated the order to a shop in Whitehaven approx 90 minutes away, despite there being shops in Carlisle. Despite having the order over 24 hours the Interflora shop in Whitehaven decided 'late on Saturday afternoon' that the order was out of their area. It appears they didn't tell anyone they were not going to deliver. Trying to get an answers from Interflora Customer Service was a waste of time and I… Read Full Review

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“The flowers came from Geurnsey via post, the packaging...”

Written on: 27/07/2008

The flowers came from Geurnsey via post, the packaging looked abused, burst and torn, the flowers inside were the worse of wear and past their best… Read Full Review

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“I experienced poor service from Interflora.”

Written on: 24/07/2008 by Louiseamanda (1 review written)

I experienced poor service from Interflora.

Did not deliver the funeral flowers due to 'human error'.

But in this situation the flowers must be delivered on time!… Read Full Review

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“I purchased a bouquet to be delivered to a friend for...”

Written on: 21/07/2008

I purchased a bouquet to be delivered to a friend for her birthday, a funeral arrangement was sent instead.
I have now spent so much time on the phone, answering emails, that i really do regret going on to the interflora website.
it also seems departments do not communicate, hence why i am getting the run around… Read Full Review

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“Flowers ordered from Interflora for my uncle's funeral...”

Written on: 08/07/2008 by bizley (2 reviews written)

Flowers ordered from Interflora for my uncle's funeral were not delivered. I complained but after 3 weeks have yet to receive any explanation or apology. Not what I would expect from a Company which deals in such personally sensitive areas of business… Read Full Review

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“During heavy demand you would think that they would...”

Written on: 08/03/2008 by strooptheloop (1 review written)

During heavy demand you would think that they would stop orders that they cannot deliver. You would think that when an order cannot be delivered they would make contact. You would think that when they have failed in their service that you have paid for that they would refund you quickly with an apology.
There is only one way this company can go if they treat people like this. In future, what is wrong with visiting a local florist and buying them yourself and delivering them yourself. You get… Read Full Review

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“My husband orders me flowers chocolates and balloons...”

Written on: 04/03/2008 by valentine19 (1 review written)

My husband orders me flowers chocolates and balloons and wine for valentines 2008 the flowers came and died a few days later. Interflora did not put any water to keep them going until I had taken over we spend about £190 pounds the customer service agreed to refund the flowers until they realized the flowers were over £100 alone and now the wont given any money back and there customer services or head office never answer there phones… Read Full Review

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“On four separate occasions now something has gone...”

Written on: 29/02/2008 by tww (1 review written)

On four separate occasions now something has gone wrong: three times they did not deliver! pretty much ruined every occasion. On another occasion the website promised delivery anywhere in the UK for the next 10 hours. I then proceeded to go on hold for an hour, finally spoke to a sales lady who said she would help but put me through to a voicemail. I had to call back again as the internet did not accept my order. Finally i was told London closed particularly earlier, making a mockery of what… Read Full Review

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Indecisive's Response to 348382_tww's Review

Written on: 30/03/2008

I am sorry but I have no sypmathy with anyone whose review starts "On four separate occasion something has gone wrong" - why do you keep using them? there are hundreds of florists that you could use, why not use the review centre to find a decent one before next ordering, this is the reason review centre exists, not just for people to moan!<br/>

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“For a company that is a glorified mail order firm...”

Written on: 22/02/2008

For a company that is a glorified mail order firm their (Interflora)attitude and customer service is atrocious.
I assume they delay treating complaints for 7 days to absolve themselves of liability under the terms they advertise stating complaints must be received within 7 days.
Disgusting service and disgraceful attitude… Read Full Review

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“The company advertised guaranteed delivery of flowers...”

Written on: 15/02/2008 by usman116 (1 review written)

The company advertised guaranteed delivery of flowers on valentines day. The recipient did not receive the flowers and is yet to receive the flowers. Do not trust this company to deliver flowers on important occasions. Has ruined valentines day for me and my wife… Read Full Review

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“My first Valentine's day as a wife, and I thought I...”

Written on: 15/02/2008

My first Valentine's day as a wife, and I thought I would surprise my husband with a single rose in a vase. I placed the order in late January to ensure that I got it in early. I ordered this over the telephone to ensure that I got all my questions answered. I asked for the present to be delivered at 10am as he was in meetings for the rest of the day and was leaving at 3pm, and this was to ensure that it would be there before 3pm. Having not heard anything by 11am, I called Interflora who… Read Full Review

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345908_Hodgson33's Comment

Written on: 18/02/2008

I agree with this review because...I had a similar experience.

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Nadine199's Comment

Written on: 19/09/2008

I can not believe you wanted something delivered at 10 am. I am a florist and do you know how many deliveries we do on a busy time. We probably average from 150-200 deliverys on that 1 day alone so we cannot be everywhere at once! On the other hand you should not of been promised this time it is ridicolous.

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“Wrong basket delivered. It was a basket with green...”

Written on: 04/01/2008 by suecob (1 review written)

Wrong basket delivered. It was a basket with green leaves and red carnations of approx. 5 inch high - done in a simple round shape. It didn't even contain one Christmas decoration - or any of the shape advertised.

My niece and nephew who sent the flower - when they looked at what had been delivered were very upset. Interflora have now refunded 50% of cost to my niece as a gesture.

If using this service - please check with the recipient that what you have ordered is what they have received! … Read Full Review

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“I placed an order with Interflora for an international...”

Written on: 25/07/2007 by roxana75 (1 review written)

I placed an order with Interflora for an international same day delivery, on the 20th of July.

Today, 24th of July, I am still waiting ... no comment

Called Interflora and they tried to convince me that the flowers were received and willing to give me back the delivery charge… Read Full Review

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“I'm afraid I have given Interflora one to many chances...”

Written on: 13/07/2007 by r0zzie (1 review written)

I'm afraid I have given Interflora one to many chances - this isn't the first time I've been disappointed. The last time when I actually managed to get through to customer services all I was offered was a £5 voucher off my next purchase.

Bouquet was not at all as described - more leaves then flowers and even then the leaves were brown.

I emailed and called Interflora on the day they flowers arrived and have had no response to my email and their customer service number just keeps you on hold -… Read Full Review

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“I ordered an arrangement from www.interflora.co.uk for...”

Written on: 27/03/2007 by tonyh204 (7 reviews written)

I ordered an arrangement from www.interflora.co.uk for mothers day and they came on the right day, however when the plastic was unwrapped the white roses were already brown on the outer petals and even some of the grasses that accompanied them were in parts brown, the pink roses were ok but by the next day were looking a bit tierd. BY the second day the white roses were brown! Used Interflora's website to complain used this twice and no replies, i then rang them, yes it was 8 days later, but… Read Full Review

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“They never delivered the bouquet on Mothers Day! Very...”

Written on: 22/03/2007 by linda2000 (1 review written)

They never delivered the bouquet on Mothers Day! Very disappointed. Not recommended at all!… Read Full Review

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“For mothers day I ordered online from Interflora a...”

Written on: 07/04/2006 by koopergirl (2 reviews written)

For mothers day I ordered online from Interflora a bouquet of flowers in a cream cermaic pot for my mum. In total I paid £47.00 for the flowers, a bottle of wine and the extra charge for it to be delivered on Mothers Day. It was delivered on the right day, but the arrangement was put in a horrible brown basket and not the pot that I wanted. My mum said that the flowers did look nice, but by the Wednesday most of the flowers were dead.

As I did not see the arrangement until over a week later, I… Read Full Review

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Lou Grant's Response to koopergirl's Review

Written on: 12/04/2006

I very often live in the far reaches of inhospitable lands, that said I still need to send flowers for one reason or another. For over twenty years I have used a florist who is linked to Interflora. When I call I always explain what I want, where to send the Flower arrangement and as important the time and date etc., adding what I ask in the message or greeting on the attached card. The florists are always sensitive to my reason, have never failed to take all down accurately and relayed that along the chain that only they have to ensure my wishes are carried out to the letter. There has never been a time when I have asked them if they have got to the destination. They have I know always ensured fresh and crisp flora has been used. I would have no hesitation of recommending their services. Even a child could have confidence if they called they would I know be very helpful and yes I will be using them again, probably several times.

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“Interflora flowers have been excellent over the years....”

Written on: 30/03/2006 by pnadin (122 reviews written)

Interflora flowers have been excellent over the years. They do seem expensive but they are reliable and work with very good florists… Read Full Review

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Tonyh204's Response to pnadin's Review

Written on: 28/03/2007

Well, you have obviously been lucky, as I used Interflora 3 times, and I have been a little disappointed twice, and appalled by my last experience with them.
<br/>
<br/>Never again will I use this company.

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