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Written on: 15/12/2010
Disgusted with Interflora. They simply did not deliver flowers for my girlfriend's birthday even though they did not fail to send me a confirmation that they did. No apologies, no excuses for simply ruining my present. If I knew I would have used another company as this one is extremely UNRELIABLE. They let people down. I would give them ZERO as a rating if there was such an option. DO NOT USE THEM!… Read Full ReviewVisit interflora.co.uk
Written on: 25/11/2010
I am very disappointed with the funeral flower selection from Interflora.
The Lily and Iris Teardrop Spray has no Iris flowers. The Lily heads have noticeably discoloured brown tips on the ends of them. And the green fern has brown on their tips.
Why did the florist not mention to me in a prior phone call 24hrs before I was due to pick up the flowers that the Iris flowers would be missing??? so not to expect what I had ordered???
Interflora have let me down and with the funeral being today I… Read Full Review
Written on: 20/11/2010
Worst service ever. Two separate online orders neither arrived. Customer service read a prepared script about "a high volume of complaints at this time" and did nothing, eventually saying that the order had now 'expired'. WTF?… Read Full ReviewVisit interflora.co.uk
Written on: 15/11/2010 by ThomasMounter (1 review written)
It was a great bunch of Flowers, if not a little pricey. They did arrive on time, and in good condition but they did they die very early on, and yes i was watering them!
The website was easy to use, custome service was great, not much else they could of done really, and the quality of the website was good, agaun could really not be much better, was simple to use. I would certainly recommend to a friend… Read Full Review
Written on: 15/11/2010
Ordered flowers for my 92 year mothers birthday who is going through an unhappy time.Flowers not delivered until 17.45 gesture ruined, and she had answer the door in the dark which she was nervous about.Response from them that they where delivered on the right day.
… Read Full Review
Written on: 12/11/2010
I arranged for flowers to be delivered to my mum in Ireland to say Thank you for her help over the last few weeks = as my son has had hip replacements. So the gesture meant a lot. The delivery guy said he could not find her house - funny in a village of 5 houses. Said he asked at the shop and they did not know the address or name - funny that as everyone knows her! So my dad had to drive 25 mins to collect the flowers. Gesture ruined and will NEVER use them again… Read Full ReviewVisit interflora.co.uk
Written on: 26/10/2010
Interflora delivered on time in a remote location in a huge box their bouquet of the month and the bottel of champagne that was added to the order - "Autumn something or other" was the name of the creation (LOL)so far so good - everything as it should be except the quality of the bouquet.. I use the term "bouquet" loosely, 3 spray chrysanths, 3 spray roses (with several broken heads and 2 carnations)and that was it. The bouquet came with vase - albeit a cheap thin shapeless thing.. and the… Read Full ReviewVisit interflora.co.uk
Written on: 23/10/2010
I've only given 1 star because giving none was not an option!
Ordered flowers online from Interflora for my mum to say thank you for help during post op recuperation. Arrangement looked like the photo only 15 times smaller. Very pathetic and caused me huge embarrassment. Paid £26, will in future order from M&S or Next never had any problems. Only used Interflora as I was housebound and resolved to try and spend local during the recession!
Should have read reviews before I purchased… Read Full Review
Written on: 15/10/2010
The flowers on the webiste bear no resemblance to the flowers delivered.
Trust me - you'd be better buying a cheap bunch from the local garage as thats what their flowers look like… Read Full Review
Written on: 14/10/2010 by glenc (311 reviews written)
I was surprised to read the bad reviews of Interflora here as my experiences have been all very positive.
Whenever I've used Interflora the process has been very simple, the price reasonably competitive and the delivery always on time.
The only reason I dont use Interflora more often is because I find the range of flowers a little 'old fashion' and I think they could do with some new slightly more exciting items on offer.
However, in terms of service and reliability I still hold Interflora… Read Full Review
Written on: 14/10/2010 by reviewkitten (295 reviews written)
I have used Interflora several times and the luck I have had with the flowers being received on time and looking as good as expected might very well be down to the local florist that has dealt with all of my orders. But I have never had any problems with using the website. Most florist sites are much of a muchness but Interflora is at least easy to use and my payment went through easily too.
I have not had to use the customer service but all emails received were concise and informative. All… Read Full Review
Written on: 09/10/2010
In June I ordered an arrangement on line to be delivered to an address in Wimbledon.
I subsequently saw a photo of the flowers and was dismayed to see that they looked very little like the picture on line and there was an over abundance of greenery rather than flowers.
… Read Full Review
Written on: 06/10/2010
Appalling at all levels.I requested a delivery for my husbands birthday and he had not received it at 16.30 that day.On ringing interflora I just got the resposne that it was via a courier and that they had not control when it would get there and it did say it may be up until 6 at night! It was clear from the form I submitted which requests whether it is a work address or not that it was a work address.She then said I should have ordered it from a florist rather than a courier! So it is the… Read Full ReviewVisit interflora.co.uk
Written on: 30/09/2010
I've awarded them 1 out of 5 only because I need to give a rating and no starts was not an option. I ordered flowers online to be sent to my aunt after she suddenly lost her husband, paid extra for the 3 hour delivery window as I wanted to ensure they reached her before the funeral service. Got a voicemail next day (whilst at the funeral) to inform me that the florist assigned to my order had not delivered the flowers due to it being a holiday! Flabbergasted at this excuse as I had ordered… Read Full ReviewVisit interflora.co.uk
Written on: 24/09/2010
Had a £70 bunch bought for me for our anniversary. They were already dying when they arrived. Unfortunately, due to just moving house and having no 'net or phone connected we couldn't contact them. They lasted less than 5 days. For £70 you expect a lot more! After eventually being able to contact them, they didn't even offer a refund. They were all very rude, even the manager who I asked to talk to, and she was even less help than the cusomter assistant.
Absolutely disgusted at the quality of… Read Full Review
Written on: 21/09/2010
Interflora was chosen because I trusted the Company to deliver a bunch of flowers to my Mother in Law, who was celebrating her birthday. It was meant to be a surprise and yet nothing arrived. The customer services advisor was rude, refused to tell me the florist contact details and had no compassion at all. I shall never use this firm again… Read Full ReviewVisit interflora.co.uk
Written on: 16/09/2010
This is the second time I have been let down by Interflora. Each time, they never deliver on the day you choose even though I ordered a week in advance. The first time they mucked up, they included colours I specifically asked to be avoided AND it was delivered a day late. The second time, they made up some lame excuse (no access to the propoerty), which was clearly a lie as anyone can walk up to the front door.
Never again. I'm sticking the usual M&S et al. At least they deliver on time!… Read Full Review
Written on: 14/09/2010
Went on-line and choose some flowers to be sent via Interflora for an anniversary gift - ordered on Thursday and delivered on Saturday as requested. Sounds all good so far. Wrong. When I saw the flowers that had been delivered I was not happy. I had ordered a rose and lilly bouquet and that is most definitely not what was delivered. What was delivered was in my opinion a very cheap replacement for what should have arrived. Got online and put in a complaint. Waited two days and had no… Read Full ReviewVisit interflora.co.uk
Written on: 25/08/2010
my son sent me my annual flowers from interflora for my birthday ,they have always been really nice, but the shop which did the flowers this time were dreadful to say the least there were very few flowers which were almost dead ,when i phoned interflora to complain they told me to get the order number from the shop when i asked them for it they said they couldnt give it to me because the computers were down i could go on and on about this dreadful company ,it ruined my birthday and cost my son… Read Full ReviewVisit interflora.co.uk
Written on: 05/08/2010
I ordered a bunch of David Austin roses from Interflora, where I have an account, for my daughter-in-law's birthday. They were delivered on time but were past their best, already drooping and tired. Some stems were brown and it was clear that roses of different ages had been mixed in. After a day they were fit only for the dustbin.
I phoned interflora immediately, who promised a replacement from a 'local florist' That was last Saturday and nothing has arrived.
It would be helpful to know the… Read Full Review
As rated by our community of reviewers
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