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Written on: 14/10/2010 by reviewkitten (295 reviews written)
I have used Interflora several times and the luck I have had with the flowers being received on time and looking as good as expected might very well be down to the local florist that has dealt with all of my orders. But I have never had any problems with using the website. Most florist sites are much of a muchness but Interflora is at least easy to use and my payment went through easily too.
I have not had to use the customer service but all emails received were concise and informative. All… Read Full Review
Written on: 09/10/2010
In June I ordered an arrangement on line to be delivered to an address in Wimbledon.
I subsequently saw a photo of the flowers and was dismayed to see that they looked very little like the picture on line and there was an over abundance of greenery rather than flowers.
… Read Full Review
Written on: 06/10/2010
Appalling at all levels.I requested a delivery for my husbands birthday and he had not received it at 16.30 that day.On ringing interflora I just got the resposne that it was via a courier and that they had not control when it would get there and it did say it may be up until 6 at night! It was clear from the form I submitted which requests whether it is a work address or not that it was a work address.She then said I should have ordered it from a florist rather than a courier! So it is the… Read Full ReviewVisit interflora.co.uk
Written on: 30/09/2010
I've awarded them 1 out of 5 only because I need to give a rating and no starts was not an option. I ordered flowers online to be sent to my aunt after she suddenly lost her husband, paid extra for the 3 hour delivery window as I wanted to ensure they reached her before the funeral service. Got a voicemail next day (whilst at the funeral) to inform me that the florist assigned to my order had not delivered the flowers due to it being a holiday! Flabbergasted at this excuse as I had ordered… Read Full ReviewVisit interflora.co.uk
Written on: 24/09/2010
Had a £70 bunch bought for me for our anniversary. They were already dying when they arrived. Unfortunately, due to just moving house and having no 'net or phone connected we couldn't contact them. They lasted less than 5 days. For £70 you expect a lot more! After eventually being able to contact them, they didn't even offer a refund. They were all very rude, even the manager who I asked to talk to, and she was even less help than the cusomter assistant.
Absolutely disgusted at the quality of… Read Full Review
Written on: 21/09/2010
Interflora was chosen because I trusted the Company to deliver a bunch of flowers to my Mother in Law, who was celebrating her birthday. It was meant to be a surprise and yet nothing arrived. The customer services advisor was rude, refused to tell me the florist contact details and had no compassion at all. I shall never use this firm again… Read Full ReviewVisit interflora.co.uk
Written on: 16/09/2010
This is the second time I have been let down by Interflora. Each time, they never deliver on the day you choose even though I ordered a week in advance. The first time they mucked up, they included colours I specifically asked to be avoided AND it was delivered a day late. The second time, they made up some lame excuse (no access to the propoerty), which was clearly a lie as anyone can walk up to the front door.
Never again. I'm sticking the usual M&S et al. At least they deliver on time!… Read Full Review
Written on: 14/09/2010
Went on-line and choose some flowers to be sent via Interflora for an anniversary gift - ordered on Thursday and delivered on Saturday as requested. Sounds all good so far. Wrong. When I saw the flowers that had been delivered I was not happy. I had ordered a rose and lilly bouquet and that is most definitely not what was delivered. What was delivered was in my opinion a very cheap replacement for what should have arrived. Got online and put in a complaint. Waited two days and had no… Read Full ReviewVisit interflora.co.uk
Written on: 25/08/2010
my son sent me my annual flowers from interflora for my birthday ,they have always been really nice, but the shop which did the flowers this time were dreadful to say the least there were very few flowers which were almost dead ,when i phoned interflora to complain they told me to get the order number from the shop when i asked them for it they said they couldnt give it to me because the computers were down i could go on and on about this dreadful company ,it ruined my birthday and cost my son… Read Full ReviewVisit interflora.co.uk
Written on: 05/08/2010
I ordered a bunch of David Austin roses from Interflora, where I have an account, for my daughter-in-law's birthday. They were delivered on time but were past their best, already drooping and tired. Some stems were brown and it was clear that roses of different ages had been mixed in. After a day they were fit only for the dustbin.
I phoned interflora immediately, who promised a replacement from a 'local florist' That was last Saturday and nothing has arrived.
It would be helpful to know the… Read Full Review
Written on: 01/08/2010
I ordered some flowers for my wifes birthday. I ordered on the Monday and asked for them to be delivered on the following Saturday, on her birthday. Saturday morning I received an email from Interflora confirming that my order was "on its way". On returning from work late on Saturday night I was surprised to find out that they had not been delivered. I logged on to their website and checked the status of my order and was supprised to see that it was saying that the order was in the middle of… Read Full ReviewVisit interflora.co.uk
Written on: 29/07/2010
Well I was horrified at first because they put the flowers came in a box and almost dying.
I rang them up expecting nothing but I explained the issue and the girl on the phone was very apologetic I got a full refund and another bouquet free off charge and worth more than the ones I originally ordered delivered a couple of hours later… Read Full Review
Written on: 19/07/2010
Will not be using Interflora again, wanted flowers delivered to a hospital and picked flowers for a hospital from their site. They could not deliver them as they were in a box and never bothered to tell me, in the end I had to cancel the order and go through a local company as they were over a week without delivery. The website was very poor and the delivery company was not acceptable… Read Full ReviewVisit interflora.co.uk
Written on: 17/07/2010
i payed £60 for flowers by intaflora and it would have cost me at asda £20 for the same flowers,i am very angry that i have been conned, never never buy from interflora… Read Full ReviewVisit interflora.co.uk
Written on: 08/07/2010
What a shambles. Ordered a hamper for my 85 year old grandmother. Rang three times to check on its whereabouts. Told on each occasion it was in transit. Finally at seven o clock told they had attempted delivery at 12.30pm but had been unable to gain access to the sight. Remarkable considering this is a large block of sheltered accomodation and that the staff had been waiting for the delivery since 08.00am. Finally, I have been assured that they will send the hamper and some apology flowers… Read Full ReviewVisit interflora.co.uk
Written on: 04/07/2010
I ordered 2 sets of flowers online from Interflora - one for an 87th birthday and one for someone just out of hospital. Neither arrived on allocated day. Customer service offered me an upgrade on the size of flowers which I accepted reluctantly. They sent a tiny box of chocolates with one instead. I found out later that the upgraded flowers for my mother were 'past their best' from the start and half had to be discarded the next day. I could have bought better flowers from the local market… Read Full ReviewVisit interflora.co.uk
Written on: 25/06/2010
I wish I checked the rating before using their service
Order placed more than 72 hours in advance
I ordered for International service, it's for a birthday present.
Birthday lady did not receive the flower, I contacted customer service. She said she will contact Argentina Headquarter. Next day, still not delivered, but website claimed "Delivered." I called customer service, they said "Argentina headquarter has not yet reply." She said she will put it thru complaint department, to have this issue… Read Full Review
Written on: 09/06/2010
Terrible service - really cocky customer service. All they want is your money. Big tip DONT use them - go direct to the florist i.e. look on yell.com type in the area and call the florist direct - saves lots of money Interflora take a whopping 32% before it gets to the florist - which means you get less flowers!!
Wouldn't even give them a 1 out of 5, but there's not an option for 0/5.
Avoid… Read Full Review
Written on: 08/06/2010
Interflora were supposed to deliver flowers to my sister who had just had a serious operation and had returned home. The post office came to her door to deliver them (a day late on the Friday). She did not hear the door and so they put a card through. She was unable to get to the PO and did not call them as she didn't know the delivery was in fact flowers. They spent the weekend in the PO as they were closed. I called Interflora who at first promised to have new flowers delivered if the… Read Full ReviewVisit interflora.co.uk
Written on: 14/05/2010
Ordered flowers with vase and brown teddy bear and chocolates. Paid extra for delivery before 1pm. Arrived at 3pm when wife was no longer in office. Received pink teddy for a newborn baby and no chocolates. Still trying to contact customer services by premium rate phone but they always seem to be 'experiencing a high volume of calls'. Emails remain unanswered. Would recommend you shop elsewhere… Read Full ReviewVisit interflora.co.uk
As rated by our community of reviewers
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Written by Taxidave33