Interflora Reviews - www.interflora.co.uk

Interflora House, Watergate, Sleaford, NG34 7TB
0333 003 3588
★☆☆☆☆
1.4 / 5
481
11% of users recommend this
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“My boyfriend ordered flowers in a vase, paid extra for...”

Written on: 03/05/2010 by millymollymoo (1 review written)

My boyfriend ordered flowers in a vase, paid extra for morning delivery too.
The flowers were late,and came in an old cardboard box. They were of very poor quality, the roses never opened and the lillys went brown and didn't open. When asking why the delivery was late, the delivery man he said "it wasn't his fault he came as quick as he could" The flowers were ordered on line the day before. The delivery man said that "the shop did the online orders last. When questioned about the scruffy box… Read Full Review

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Written on: 13/04/2010


Mother's Day - paid extra for delivery on the day. The flowers were delivered late, on the following Monday afternoon. They turned up damaged, according to my parents, and I discovered when visiting that they weren't even the flowers I had ordered.

I obviously contacted Interflora about this. I received no response to my email, so emailed again a week later. After a few days I received a response (which started "Sorry, we lost your first email") and all they offered was a refund of half the… Read Full Review

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“ Wow I guess I'm lucky my flowers actually turned up!...”

Written on: 31/03/2010

Wow I guess I'm lucky my flowers actually turned up! I am disgusted with the service you recieve from this supposedly reputable company. I ordered a £45.00 bunch which looked lovely online and ironically were named "Vibrant". What turned up was anything but. I also paid the rediculous premium for AM delivery as we were going out for a meal in the afternoon, I opened the door myself to recieve the flowers and noticed that the balloon I had also ordered was not with the flowers, I asked the… Read Full Review

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“USE INTERFLORA AT YOUR PERIL. ”

Written on: 28/03/2010

USE INTERFLORA AT YOUR PERIL.
Ordered a bunch of flowers, vase and box of chocolates a week in advance to be delivered to my Mums house in Skegness for her 75th birthday on the 27th March 2010 - Did they arrive? Did they hell! Have contacted Interflora but as it is the weekend I suppose I will have to wait until Monday for a reply.
I wouldn't mind but Interflora are based in Lincoln, only down the road from Skegness!
This is not the first time they have messed up an order for me but I thought I… Read Full Review

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“Use interflora at your peril - if you need to complain...”

Written on: 25/03/2010

Use interflora at your peril - if you need to complain it is a joke. I wanted to return the 12 red roses (only 11 dying ones turned up) i had bought for my finace. The florist came to collect them and started threatening her in the reception. I bought through interflora, did they address this, strike him off their list, offer me an apology - NO. They are the worst service when things go wrong. Buy from a local florist and at least you can deal directly with the person… Read Full Review

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“Following on from my review on 17th March 2010, I...”

Written on: 22/03/2010

Following on from my review on 17th March 2010, I would like to warm people against Interflora again, I have asked for a refund 3 times with no action taken, 2 e-mails that I have not had a reply to. I even contacted the local florist again who just said sorry they could not help, charming! I am now in the process of contacting trading standards as this is ridiculous, especially for such a big company, I'll keep you guys updated! Fingers crossed for me… Read Full Review

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“I received a Kalanchoe planter which contained 3...”

Written on: 20/03/2010

I received a Kalanchoe planter which contained 3 Kalanchoe and 1 ivy plant for Mothering Sunday which cost my son £22.99 plus £9.99 delivery. To say it was poor value is the understatement of the year. It was supplied as per spec by the florist but I think it is an insult to florists that they have to supply such a poor value item. The delivery charge is also a joke £9.99 when the florist's normal Sunday delivery is £7.99. Interflora is a well known name for flowers but I would never use… Read Full Review

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“Please do not use interflora. I asked for flowers to...”

Written on: 19/03/2010

Please do not use interflora. I asked for flowers to be delivered on Friday 12th march for mothers day- did not arrive phoned up Friday evening Saturday morning, afternoon and evening and were told they were out for delivery - still no flowers so phoned up sunday knowing they deliver on Sunday mothers day- they said they were out for delivery just don't know when they will be delivered (been told this since Friday so wonder what state these flowers are in by Sunday ) Monday phoned up again- to… Read Full Review

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“I wish i had checked this website first,my mother...”

Written on: 19/03/2010

I wish i had checked this website first,my mother recieved the flowers but they were very poor quality,only about 10 flowers, 3 were dead.they looked like they were brought last minute from a petrol station for a fiver.
I have complained and am waiting a response but i would never use them again.
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“I'm amazed to see a lot of people are in the same...”

Written on: 17/03/2010

I'm amazed to see a lot of people are in the same position as me! This was the first time I have used Interflora. I was away at the weekend so I thought I would send my mother a nice surprise of flowers with a mothers day balloon and chocolates...you guessed it, they didn't arrive! I did receive a call from the florist on mothers day to say they had trouble finding the address so I gave directions and they were happy that the flowers would be delivered that day. I asked my mother on Monday and… Read Full Review

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“Mother's day came, my mother's flowers did not....”

Written on: 16/03/2010

Mother's day came, my mother's flowers did not. Customer service which is an 0870 number, takes an hour to get through, before being hung up on. Still no response from my emails. Their website offers a full refund for non delivery, this is not proportionate to the disappointment my mother had when she didn't recieve my flowers. Avoid interflora!… Read Full Review

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“I ordered flowers for my Mother for mothers day. I...”

Written on: 16/03/2010

I ordered flowers for my Mother for mothers day. I spent £40 on them so i was expecting something really pretty but what i received was absolutely disgusting i could of bought the same bunch of flowers in Tesco for £5.
So i contacted interflora twice each time an agent said they would ring me back- they didn't and when i finally got through they said that agents can't ring you back!
They said they would give me a full refund and someone would ring on Monday which they did but i couldnt get to… Read Full Review

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“Absolutely appalling - no service whatsoever. Flowers...”

Written on: 16/03/2010

Absolutely appalling - no service whatsoever. Flowers didn't arrive, no explanation, no contact.
Two days, six complaining emails and numerous unanswered phone calls to the customer service line has failed to produce anything whatsoever from either Tesco or Interflora in response.

Yet they have debited my card and taken the money, also without explanation.

I would also like them to explain their failure to my elderly mother who to all intents and purposes would be entitled to believe that I… Read Full Review

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“I can not believe how poor the service is from...”

Written on: 16/03/2010

I can not believe how poor the service is from Interflora. I ordered my Mothers Day flowers a week before and they still could not deliver them. I have spent an hour trying to get through to customer services and when I finally got through, the boy on the other end did not know what he was doing and put me on hold 3 or 4 times. I asked him why I had not receieved the flowers and at first he told me they had been delivered and left in a secure place then when I asked him again he told me they… Read Full Review

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“To be honest - they are a complete disgrace. Flowers...”

Written on: 15/03/2010

To be honest - they are a complete disgrace. Flowers for Mothers day were dumped at the wrong address. The person kindly passed the flowers on to us, but they had been dumped outside her house for several hours before she noticed them, so they were in very poor condition.

Customer Service is non existent - the message on the phones are that lines are busy, try again later and you get cut off.

Please do not buy flowers from Interflora - it is the only way they will ever learn.
Contact your… Read Full Review

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“Me and my boyfriend ordered flowers for out mothers on...”

Written on: 15/03/2010

Me and my boyfriend ordered flowers for out mothers on mothers day, the flowers never arrived, no card to say attempted delivery on the Sunday. It is now Monday evening and still no flowers you can't get through to customer services it just states they have a high volume of calls and then cuts you off and no reply to email. What is going on? My mum has said she doesn't want the flowers now they are a day late and my boyfriends mum is going on holiday on Wednesday so there is not point in her… Read Full Review

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“Ordered flowers, teddy bear and chocolates over 2...”

Written on: 15/03/2010

Ordered flowers, teddy bear and chocolates over 2 weeks ago well in time for mothers day. I would have expected them to have given me some sort of priority for that reason, plus the additional charge for sunday delivery, BUT NOTHING HAS ARRIVED!

No communications, no response to email, no answering of phones- possibly the worst experience ive had with an internet order!

I hope Interflora's flowers all die, along with their business!… Read Full Review

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“Like most people did flowers for mother in law for...”

Written on: 15/03/2010

Like most people did flowers for mother in law for mother's day and disappointingly these have not arrived. Status is showing "still to be made up". Try telling my husband that it was the fault of Interflora that his mum did not get anything!! Still waiting for them to contact me via e-mail as customer services phone line, you sit in a queue and then someone hangs up as they are very busy with calls. Will not use them again. Disgraceful… Read Full Review

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“Tried calling the customer services dept on Sunday for...”

Written on: 15/03/2010 by bentlegs (1 review written)

Tried calling the customer services dept on Sunday for a constant 1hr 13 mins for the qeeing system to then cut me off ! spoke to the sales dept who put me through again - after 26 mins gave up - sales dept then promised to get customer services to call me back Monday its now 12.20pm l have tried to e mail them rang fourteen times and held on for no more than five mins (learnt my lesson now ) it s disgraceful - the flowers we're ment for mothers day - delivered smashed and the replacements who… Read Full Review

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“I paid a premium for sunday morning delivery for...”

Written on: 15/03/2010

I paid a premium for sunday morning delivery for mothers day its now the 15th march amd still no flowers!
I will never use this service again and I am getting in touch with barclaycard to get a refund.
Next time ill buy from asda/tesco marks & spencers who all have better flowers at half the price and at least ill guarantee delivery of my own goods!
If i could i would give this pathetic rip-off company 0 stars but i have to give 1 to post this review… Read Full Review

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