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Written on: 20/01/2011
I had to order by phone because their website was down, (which they didn't tell you until you wanted to pay for the flowers). When I did they messed my payment up and charged me twice and now are so unhelpful at customer services that they won't tell me how or when, (or 'if' I suspect) I'm going to get my money back. DO NOT USE INTERFLORA! Taken over two hours so far, just to organise one bunch of flowers to one address at the advertised price… Read Full ReviewVisit interflora.co.uk
Written on: 17/01/2011
I cannot understand how this company is still in business - - I had to make four phone calls to customer services to enquire if the gift I had ordered had actually been delivered - each time I was told I would be called back as they needed to check with the courier - needless to say two days after the my requested delivery date I gave up and asked for a refund. (Customer Services were very polite!)… Read Full ReviewVisit interflora.co.uk
Written on: 17/01/2011
I ordered a large bouquet for my partners 50th Birthday with a pre 1.00pm delivery. I am still awaiting the delivery and a reason for the non delivery from their customer services department.
Simply - DO NOT USE THEM.
Interflora has no conception of the meaning of customer service. far better to use a local florist who can do home deliveries - you will definitely get far better value for money. I wish I had read the other reviews - how do you compensate for a non delivery on a once in a… Read Full Review
Written on: 16/01/2011
The website gives the impression that deliveries will be personalised or at least that the flowers were being handed to the correct person (it asks for my relation to the recipient and the occasion) - this was not the case.
Confirmation of delivery on the website appeared after the delivery date.
It transpires that 'confirmation of delivery'is meaningless because the item wasn't even dispatched, but the website "order tracking" stated 'delivered'.
The flowers never arrived.
I contacted… Read Full Review
Written on: 15/01/2011
I ordered 2 bouquets in November to be sent to Austria. The quality and quantity was way below standard. Nothing like the picture and for what I paid it was very expensive.
When I complained I was given excuses about the fact I should have complained within 7 days. What Interflora fail to recognise is they are selling products to express joy or sadness between ourselves. People receiving are not likely to comment to the sender about any issues, they are just going to say thank you. As a… Read Full Review
Written on: 12/01/2011
HI everyone... DO NOT USE INTERFLORA!
As an ex-interflora florist I have a thing or two to say about the company.
Interflora takes a 20% cut plus charges higher amounts to the florist fsending the order to them. The florist also pays monthly to 'be interflora'... so if a bouquet is 30 the florist might only recieve £14 from interflora and they then deduct all these expenses plus their time for making them and wrapping charges.. so you end up with a pitiful amount of flowers. Interflora is a… Read Full Review
Written on: 05/01/2011
wished I had read the reviews..interflora is such a well known brand I thought I was safe. My goodness they have gone down hill. years of accountants shaving pennies off has resulted in a pathetic prduct. Nothing like the pictures published online and just a cheap product for a big price.
However if you want to insult someone you really don't like and show them you really don't care then Interflora is for you. Believe me they will be really unset by the sad offering that arrives on their… Read Full Review
Written on: 31/12/2010
I am totally disgusted with the pathic flowers delivered to me. It spoilt my enjoyment of receiving beautiful arrangements as this was nothing but!! How can a well known name like Interflora deliver such disgusting and pitiful flowers. Shame on them!!!… Read Full ReviewVisit interflora.co.uk
Written on: 24/12/2010
Ordered flowers for my girlfriend's 21st birthday. Paid £13 for them to be delivered before 1pm, as she was going out in the afternoon. That delivery option was only available as her birthday is on Christmas eve. Flowers had not arrived by 2pm, so called the helpline to be told they had left the shop early that morning, and since they had few deliveries to make, they should have been delivered already. Still nothing arrived. Called again at 4pm to find the call centre closed. Logged a complaint… Read Full ReviewVisit interflora.co.uk
Written on: 18/12/2010
I WAS DISGUSTED WITH THE SERVICE.. FLOWERS DID NOT ARRIVE ONTIME. HAD TO ASK MY PARTNER TO STAY HOME AS SHE WAS LEAVIN IN THE EVENING. THE WHOLE POINT OF SURPRISE WAS RUINED... ABSOLUTELTY DISGUSTEDI WILL NEVER USE THIS SERVICE AGAIN… Read Full ReviewVisit interflora.co.uk
Written on: 15/12/2010
Disgusted with Interflora. They simply did not deliver flowers for my girlfriend's birthday even though they did not fail to send me a confirmation that they did. No apologies, no excuses for simply ruining my present. If I knew I would have used another company as this one is extremely UNRELIABLE. They let people down. I would give them ZERO as a rating if there was such an option. DO NOT USE THEM!… Read Full ReviewVisit interflora.co.uk
Written on: 25/11/2010
I am very disappointed with the funeral flower selection from Interflora.
The Lily and Iris Teardrop Spray has no Iris flowers. The Lily heads have noticeably discoloured brown tips on the ends of them. And the green fern has brown on their tips.
Why did the florist not mention to me in a prior phone call 24hrs before I was due to pick up the flowers that the Iris flowers would be missing??? so not to expect what I had ordered???
Interflora have let me down and with the funeral being today I… Read Full Review
Written on: 20/11/2010
Worst service ever. Two separate online orders neither arrived. Customer service read a prepared script about "a high volume of complaints at this time" and did nothing, eventually saying that the order had now 'expired'. WTF?… Read Full ReviewVisit interflora.co.uk
Written on: 15/11/2010 by ThomasMounter (1 review written)
It was a great bunch of Flowers, if not a little pricey. They did arrive on time, and in good condition but they did they die very early on, and yes i was watering them!
The website was easy to use, custome service was great, not much else they could of done really, and the quality of the website was good, agaun could really not be much better, was simple to use. I would certainly recommend to a friend… Read Full Review
Written on: 15/11/2010
Ordered flowers for my 92 year mothers birthday who is going through an unhappy time.Flowers not delivered until 17.45 gesture ruined, and she had answer the door in the dark which she was nervous about.Response from them that they where delivered on the right day.
… Read Full Review
Written on: 12/11/2010
I arranged for flowers to be delivered to my mum in Ireland to say Thank you for her help over the last few weeks = as my son has had hip replacements. So the gesture meant a lot. The delivery guy said he could not find her house - funny in a village of 5 houses. Said he asked at the shop and they did not know the address or name - funny that as everyone knows her! So my dad had to drive 25 mins to collect the flowers. Gesture ruined and will NEVER use them again… Read Full ReviewVisit interflora.co.uk
Written on: 26/10/2010
Interflora delivered on time in a remote location in a huge box their bouquet of the month and the bottel of champagne that was added to the order - "Autumn something or other" was the name of the creation (LOL)so far so good - everything as it should be except the quality of the bouquet.. I use the term "bouquet" loosely, 3 spray chrysanths, 3 spray roses (with several broken heads and 2 carnations)and that was it. The bouquet came with vase - albeit a cheap thin shapeless thing.. and the… Read Full ReviewVisit interflora.co.uk
Written on: 23/10/2010
I've only given 1 star because giving none was not an option!
Ordered flowers online from Interflora for my mum to say thank you for help during post op recuperation. Arrangement looked like the photo only 15 times smaller. Very pathetic and caused me huge embarrassment. Paid £26, will in future order from M&S or Next never had any problems. Only used Interflora as I was housebound and resolved to try and spend local during the recession!
Should have read reviews before I purchased… Read Full Review
Written on: 15/10/2010
The flowers on the webiste bear no resemblance to the flowers delivered.
Trust me - you'd be better buying a cheap bunch from the local garage as thats what their flowers look like… Read Full Review
Written on: 14/10/2010 by glenc (311 reviews written)
I was surprised to read the bad reviews of Interflora here as my experiences have been all very positive.
Whenever I've used Interflora the process has been very simple, the price reasonably competitive and the delivery always on time.
The only reason I dont use Interflora more often is because I find the range of flowers a little 'old fashion' and I think they could do with some new slightly more exciting items on offer.
However, in terms of service and reliability I still hold Interflora… Read Full Review
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Written by pete1942
" Terrible company, awful service, disappointing flowers " Read More
" Worst Service, delayed delivery and arrogant reply " Read More