Interflora Reviews - www.interflora.co.uk

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“MY ADVICE TO ANYONE IS NOT TO USE THIS COMPANY FOR...”

Written on: 15/02/2011 by owenski (1 review written)

MY ADVICE TO ANYONE IS NOT TO USE THIS COMPANY FOR SAME DAY DELIVERY, AS THEY ARE RUBBISH AND LET YOU DOWN BIG TIME.

IF YOU WANT SAME DAY DELIVERY THEN DO A GOOGLE SEARCH FOR A LOCAL FLOWER SHOP IN THE AREA AND RING THEM INSTEAD.

This has to be the worst company I have ever dealt with. They did not deliver my flowers to my girlfriend on Valentines day. WHAT A LET DOWN!!

I have also Discovered their customer service is rubbish and their website phone number 0844 453 5600 only gives you a… Read Full Review

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“The dozen roses ordered 2 weeks before Valentines day...”

Written on: 15/02/2011

The dozen roses ordered 2 weeks before Valentines day were delivered at nearly 7pm without any apology.
Add to this the clearly poor condition they are in. Looking tatty with burnt tips of the petals!
Not what you expect for £40.
Incredibly disappointed, I feel absolutely terrible that I asked my girlfriend to stay in for a special gift that was just not up to scratch.
I really wish I'd looked here first.

DO NOT USE INTERFLORA!!!!!… Read Full Review

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“I ordered flowers for my girlfriend for St Valentines...”

Written on: 15/02/2011

I ordered flowers for my girlfriend for St Valentines day 5 days in advance. The flowers were suppose to come with a balloon.
But they came already dead, with no water in the vase and no ballon.
I took several pictures of them and I have been trying to contact customer support, since yesterday but they are not picking up the phone. They are not even picking up the phone when I call sales!
I paid 50 pounds for that and I would never ever use their service again! I hope I will get my money… Read Full Review

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“Shocking service, Paid my money more than a week in...”

Written on: 15/02/2011

Shocking service, Paid my money more than a week in advance.

Flowers were being delivered to a business address by courier. As per the conditions on their website they should have been delivered between 9 and 5. They were finally delivered to a cleaner at the office at 5.20 as the office was then closed.

Flowers had clearely been sat on a van all day and were in poor condition.

Not impressed, sent an email complaint asking for my money back at 5pm on the day and recieved an email back the… Read Full Review

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“I just recieved my valentines flowers I ordered for my...”

Written on: 14/02/2011

I just recieved my valentines flowers I ordered for my girlfriend. They deliver man seemed worried as he has about 3 hours work left and is backlogged. Im happy they came but was about 15 minutes away from being a waste of time and ruined a special jesture. Id advise to order for the day before valentines or holidays to assure delivery and prevent upsets. But the quality of items are nice but think they need to add extra help on holidays to meet deadlines… Read Full Review

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“V day flowers never arrived, phoned store just to get...”

Written on: 14/02/2011

V day flowers never arrived, phoned store just to get a bad mouthed member of staff to tell me she is not going to check through orders to see what has happend to mine (great customer service) will never use again they take your money but dont give the goods, DO NOT USE if you want flowers use a company as looking at what has happend to me and other reviews this is nothing less then a cowboy setup!!!!!… Read Full Review

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“Valentines flowers not delivered. I look like I...”

Written on: 14/02/2011

Valentines flowers not delivered. I look like I haven't made the effort, and Girlfriend thinks I can't be bothered, yet it's their mistake, granted, its not the end of the world, but if you order something 2 weeks in advance and pay for a service, you expect to get that. Simply appalling. Now I'm going to have to make this up somehow. Thanks a bunch… Read Full Review

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“DO NOT USE INTERFLORA. VALANTINES ROSES DID NOT ARRIVE...”

Written on: 14/02/2011

DO NOT USE INTERFLORA. VALANTINES ROSES DID NOT ARRIVE DESPITE ORDER TRACKING SAYING DISPATCHED ETC. TERRIBLE. DON'T GO NEAR INTERFLORA… Read Full Review

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“I was disgusted and embarrassed by the dismal quality...”

Written on: 10/02/2011

I was disgusted and embarrassed by the dismal quality and quantity of flowers delivered for my auntie's funeral today. I thought I had ordered a lovely wreath (opted for large) and an attractive bouquet from our children. The wreath bore no resemblance whatsoever to the one I had ordered (it was tiny and completely different colours) and the bouquet looked like the floweres were already wilting.
I will never, ever trust Inteflora for flowers again… Read Full Review

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“I had to order by phone because their website was...”

Written on: 20/01/2011

I had to order by phone because their website was down, (which they didn't tell you until you wanted to pay for the flowers). When I did they messed my payment up and charged me twice and now are so unhelpful at customer services that they won't tell me how or when, (or 'if' I suspect) I'm going to get my money back. DO NOT USE INTERFLORA! Taken over two hours so far, just to organise one bunch of flowers to one address at the advertised price… Read Full Review

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“I cannot understand how this company is still in...”

Written on: 17/01/2011

I cannot understand how this company is still in business - - I had to make four phone calls to customer services to enquire if the gift I had ordered had actually been delivered - each time I was told I would be called back as they needed to check with the courier - needless to say two days after the my requested delivery date I gave up and asked for a refund. (Customer Services were very polite!)… Read Full Review

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“ I ordered a large bouquet for my partners 50th...”

Written on: 17/01/2011

I ordered a large bouquet for my partners 50th Birthday with a pre 1.00pm delivery. I am still awaiting the delivery and a reason for the non delivery from their customer services department.
Simply - DO NOT USE THEM.
Interflora has no conception of the meaning of customer service. far better to use a local florist who can do home deliveries - you will definitely get far better value for money. I wish I had read the other reviews - how do you compensate for a non delivery on a once in a… Read Full Review

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“The website gives the impression that deliveries will...”

Written on: 16/01/2011

The website gives the impression that deliveries will be personalised or at least that the flowers were being handed to the correct person (it asks for my relation to the recipient and the occasion) - this was not the case.

Confirmation of delivery on the website appeared after the delivery date.

It transpires that 'confirmation of delivery'is meaningless because the item wasn't even dispatched, but the website "order tracking" stated 'delivered'.

The flowers never arrived.

I contacted… Read Full Review

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“I ordered 2 bouquets in November to be sent to...”

Written on: 15/01/2011

I ordered 2 bouquets in November to be sent to Austria. The quality and quantity was way below standard. Nothing like the picture and for what I paid it was very expensive.
When I complained I was given excuses about the fact I should have complained within 7 days. What Interflora fail to recognise is they are selling products to express joy or sadness between ourselves. People receiving are not likely to comment to the sender about any issues, they are just going to say thank you. As a… Read Full Review

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“HI everyone... DO NOT USE INTERFLORA! ”

Written on: 12/01/2011

HI everyone... DO NOT USE INTERFLORA!
As an ex-interflora florist I have a thing or two to say about the company.
Interflora takes a 20% cut plus charges higher amounts to the florist fsending the order to them. The florist also pays monthly to 'be interflora'... so if a bouquet is 30 the florist might only recieve £14 from interflora and they then deduct all these expenses plus their time for making them and wrapping charges.. so you end up with a pitiful amount of flowers. Interflora is a… Read Full Review

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“wished I had read the reviews..interflora is such a...”

Written on: 05/01/2011

wished I had read the reviews..interflora is such a well known brand I thought I was safe. My goodness they have gone down hill. years of accountants shaving pennies off has resulted in a pathetic prduct. Nothing like the pictures published online and just a cheap product for a big price.
However if you want to insult someone you really don't like and show them you really don't care then Interflora is for you. Believe me they will be really unset by the sad offering that arrives on their… Read Full Review

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“I am totally disgusted with the pathic flowers...”

Written on: 31/12/2010

I am totally disgusted with the pathic flowers delivered to me. It spoilt my enjoyment of receiving beautiful arrangements as this was nothing but!! How can a well known name like Interflora deliver such disgusting and pitiful flowers. Shame on them!!!… Read Full Review

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“Ordered flowers for my girlfriend's 21st birthday....”

Written on: 24/12/2010

Ordered flowers for my girlfriend's 21st birthday. Paid £13 for them to be delivered before 1pm, as she was going out in the afternoon. That delivery option was only available as her birthday is on Christmas eve. Flowers had not arrived by 2pm, so called the helpline to be told they had left the shop early that morning, and since they had few deliveries to make, they should have been delivered already. Still nothing arrived. Called again at 4pm to find the call centre closed. Logged a complaint… Read Full Review

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“I WAS DISGUSTED WITH THE SERVICE.. FLOWERS DID NOT...”

Written on: 18/12/2010

I WAS DISGUSTED WITH THE SERVICE.. FLOWERS DID NOT ARRIVE ONTIME. HAD TO ASK MY PARTNER TO STAY HOME AS SHE WAS LEAVIN IN THE EVENING. THE WHOLE POINT OF SURPRISE WAS RUINED... ABSOLUTELTY DISGUSTEDI WILL NEVER USE THIS SERVICE AGAIN… Read Full Review

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