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Written on: 04/04/2011
Mother's day flowers delivered late after children who had helped order them were in bed. No communication at all and unable to get through to customer services the next morning. v.v. poor… Read Full ReviewVisit interflora.co.uk
Written on: 03/04/2011
Used inter-flora for years, were great in the beginning but got steadily more pricey. Last year they didn't deliver my order for Mum on Mother's Day - very difficult getting any answers from Customer Services - they didn't seem to have an effective tracking system. I felt they were not interested and the flowers were never delivered. In the end they sent me some interflora vouchers by way of compensation which I have never known what to do with… Read Full ReviewVisit interflora.co.uk
Written on: 26/03/2011
I ordered a £40 bouquet wishing my best friend good luck for the opening performance of a show she was in, as I wouldn't be attending myself. I ordered a Pink Radiance bouquet online, a week and a half in advance. I recieved confirmation, and even checked on the delivery the day before hand by phone. When it comes to the day there has been no delivery that morning(I asked for a morning delivery). Come 3pm, there is still no delivery. I was assured over the phone that the flowers were delivered… Read Full ReviewVisit interflora.co.uk
Written on: 26/03/2011
The very last time I use interflora was before Mother's day 2010. Since then, I have no reason to use interflora as my Mother in law passed away in May 2010.
I was in Canada from the 13th of March 2011 until 24th of March 2011 and during those period I have received 2 text messages with full advertizing Mother's day sale bouquets pictures from interflora.
I have £23.72 credit on my iPhone on 13th of March 2011 and I only sent one simple text message between 13th to 24th March 2011. When I… Read Full Review
Written on: 16/03/2011
I ordered a bouquet of flowers for my bosses 70th Birthday. They arrived two days early which rather ruined the intention of being a birthday surprise for her. I went to complain but was told it's in their terms and condtions that they can deliver up to 48 hours either side of the chosen delivery date. This wasn't made clear when I ordered and was disappointing considering the cost of the flowers and the cost of delivery. However, the bouquet was satisfactory… Read Full ReviewVisit interflora.co.uk
Written on: 11/03/2011
I spent £40 for flowers and chocolates for my wife in London for our anniversary as I was abroad.
Order Number 134735568
it never arrived and they say that they delivered it. I will never use them again… Read Full Review
Written on: 10/03/2011
I ordered on valentines day. Paid for 2 hour window. They said it had gone .. it didn't ...
I phoned up ... repeatedly ... over 30 times. Didn't get through. I filled in online complaint and emailed all their emails. No repsonse.
3 days later I heard back via a vague voicemail.
They didn't deliver, didn't apologise. Didn't do a refund, just kept the cash!
I chased today finally (been busy at work) and the first guy just refused to help at all ... either refund or flowers, no other option… Read Full Review
Written on: 04/03/2011
I am a florist in bucks ,I really had to write about my experience's I have had with interflora's member florists.Up till now I thought that I might have a slightly biased oppinion BUT NO !!! I have just arrived back from my local undertakers and have just witnessed the arrival of THE MOST APPAULING floral tribute that I have EVER seen in 25 years in the buisiness,to be quite frank it made me ashamed to be a florist the quality of the work from interflora member florists is just TOTAL RUBBISH… Read Full ReviewVisit interflora.co.uk
Written on: 26/02/2011 by ProjectLoopy (8 reviews written)
Decent service. Flowers arrived quickly and was beautiful! Only down side was the communication but was not bad by any means. Huge range of flowers on the website so plenty to choose from… Read Full ReviewVisit interflora.co.uk
Written on: 24/02/2011
I ordered a bunch of flowers for my mams birthday they cost me a totla of £40 and although delivered on the day I asked the flowrs were already dying, they lasted a total of 2 days which was highly dissapointing considering the price I paid and that they were a present. They also looked nothing like the picture on the website I ordered the larger bunch of flowers but they were still quite few. I would not reccomend this site to anyone. The website looks professional but the standard is anything… Read Full ReviewVisit interflora.co.uk
Written on: 23/02/2011
I ordered a large bouquet of flowers and a balloon for my wife's 50th birthday from Interflora. I placed my order a week before her birthday to ensure the there was plenty of time to get it right. My order was passed to a local florist called Blodau in Skewen near Neath who promptly delivered the order 6 days before my wife's birthday, despite clear instructions to the contrary. Luckily, no-one was at home and the flowers and balloon were left with a neighbour. I could not believe it when… Read Full ReviewVisit interflora.co.uk
Written on: 22/02/2011
I ordered flowers for Valentine's Day which were never delivered despite been told I would be charged extra to have them delivered before 1pm.
So far I have been given 3 different reasons for why they have not been delivered and am still waiting on a supervisor call back over a week later.
To sum up my experience I found the service incompetent, aftersales non-existent and would neither recommend nor use this service again.
I wish I had checked reviews on Interflora before placing the… Read Full Review
Written on: 21/02/2011
Rang up and ordered, the lady I spoke to was polite and patient with me, advised me on flowers ect
The flowers delivered and were absolutely beautiful, that was 8 days ago and they are still looking lovely as they were when my sister got them.
Excellent service, I am so happy. Highly recommend!… Read Full Review
Written on: 21/02/2011
I made the mistake of ordering a Valentine's Day bouquet of roses through Interflora for my wife. A box containing the roses was dumped on the porch by a delivery van at about 1745 on the day; so my wife waited all day for the flowers which I had promised would come, getting more and more unhappy. And the flowers were practically dead two days later. Interflora Customer Service seem to think everything is fine - they turned up before 1800 so what's the problem? Truly, do not ever think of… Read Full ReviewVisit interflora.co.uk
Written on: 20/02/2011 by sue6067 (1 review written)
My daughter is recovering from a major disabling condition. She now has to manage on 65.00 +DLA per week from the DWP. As a thank you for the support we are giving her (as parents do). She sent us what she thought would be a beautiful symbol of her love and appreciation. The one rose was limp and had collapsed completely by the next morning, The surrounding multi headed chrysanths had clearly been picked over for dying and damaged heads but the cut heads had been were numerous going by the… Read Full ReviewVisit interflora.co.uk
Written on: 19/02/2011
I purchased some flowers for my Nans birthday and (luckily) had them delivered to my home address so I could take them around personally. I am so glad I did, as the flowers were appauling. I paid £30 and going by the picture on the website, expecting a lovely bouquet to fill a vase adequately. I was so wrong!! I received a bunch of flowers consisting of fourt oriental liliies and three carnations!!! I could have gone to the local florist or Tesco and paid £5-£10 for the same. Contacted… Read Full ReviewVisit interflora.co.uk
Written on: 17/02/2011
Received a very poor bunch of flowers costing £30 (!!!) which consisted of six bits of laurel and other greenstuff, 2 pink roses, 1 red rose, 1 red gerbera,3 well out red carnations, 1 pink unopened lily, and couple of bits of tiny pink flowers whose name I don't know and delivered dry as a bone. By the next morning one pink rose had drooped over and was dead and the red gerbera was drooped over. By the next day the other 2 roses were gone, the carnations past their best, the gerbera flopped… Read Full ReviewVisit interflora.co.uk
Written on: 16/02/2011
It's not the first time Interflora have messed up my order. I had just ordered my girlfriend roses for valentines day and Interflora sent the wrong flower order. I ordered the dozen red roses and they only delivered 6 of a different order. I was disappointed so I got in touch and they said they would collect the flowers to replace them. My girlfriend thought they were a surprise and put the roses in a vase. The member of staff on the phone said we shouldn't have opened the flowers from the wrap… Read Full ReviewVisit interflora.co.uk
Written on: 16/02/2011
Ordered flowers from Interflora delivery to my wife at work in Huntingdon, admittedly leaving it until the day before, but assurred by the website that a next day delivery during the working day was possible. Received an email during the day saying they would be delivered. Didn't turn up.
Long after the alleged delivery time had passed, the tracking system claimed they were out for delivery. Rang customer services, sat in a queue for ages, no answer. Emailed customer services. No reply. Used… Read Full Review
Written on: 16/02/2011
Ordered flowers for Valentines day, never turned up despite email on morning saying that 'you're safe in our hands'. Excuse was that they could not find the address despite it being a large National Trust property shared with a major public school. Clearly did not bother to even try to deliver but did not have the guts to say so. I will never go near these people again… Read Full ReviewVisit interflora.co.uk
As rated by our community of reviewers
" Good For a Clueless Bloke " Read More
" Great Experience " Read More
" Terrible company and service " Read More
" Timely delivery, disappointed with size " Read More
" Dropped the Ball.........??? " Read More