Interflora Reviews - www.interflora.co.uk

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“I received a birthday flower arrangement today...”

Written on: 03/05/2011

I received a birthday flower arrangement today (ordered by my partner who is working abroad)only one word for it DREADFUL!

The picture ont he website shows a densely packed bunch of flowers in a vase, what I actually received was sparse to say the least, and would have cost no more than £3 in any supermarket. In fact my granddaughter bought me a bunch of flowers for £5 from Tesco that has twice as much in!

I think we are all being a little harsh though...Interflora should change their name to… Read Full Review

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“I have used interflora a few times and must admit you...”

Written on: 02/05/2011

I have used interflora a few times and must admit you never think you will not get what you pay for - on 26/04/11 - I had a bouquet delivered to a cousin who recently had some sad news coupled with her birthday - so ordered a bouquet that was deliberately bright and cheery to lift her spirits. Upon receipt I asked my cousin to send a picture via mms -I was shocked to see the bouquet she got - it was not vibrant hand tied which I paid for it as a pink bouquet with more green filling more than… Read Full Review

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“Absolutely dreadful - do not order with them. I paid...”

Written on: 28/04/2011

Absolutely dreadful - do not order with them. I paid £50 and ordered them on the 20th of April and paid same day delivery - they never came, so I just called and they said they could place another order but it would not arrive until MAy 5th!? and it might not be the Kenyan Roses I had ordered, but some other selection...I was livid. What a disaster. So disappointing from a company you rely on for making your loved ones happy on special occasions… Read Full Review

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“I brought a flower arangement for my mum for mothers...”

Written on: 08/04/2011

I brought a flower arangement for my mum for mothers day, I decided to upgrade the flowers by another £20 so they were extra special, well what a total waste of money. The so called flowers were brown around the edges, the lillys looked as if they should of been in the bin. By the following morning most of the flowers had wilted. I will not be using interflora again in the future. I could of done better myself… Read Full Review

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“I placed an order with interflora for mothers day and...”

Written on: 05/04/2011

I placed an order with interflora for mothers day and a mother's day balloon i usually buy at asda but was to ill and decided to order on-line.

I was very dissapointed when i actually seen the flowers you could have had a better bunch from aldi and she never received her balloon but had a very small box of chocolates instead.

Wish i had a look at the reviews first, i would never place an order with interflora again.


s morgan,tonyrefail,rhondda
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“ for my mother o mother's day i wanted to order...”

Written on: 05/04/2011

for my mother o mother's day i wanted to order her a large bouquet of pink roses and white lilies, however this combination was not available ( very odd i think) so i rung up and spoke to a employee and he told me that everything had been arranged and she would receive them on my selected day. well when the flowers arrived, they were incorrect, small and the roses were on their way out, and what were meant to be lilies were actually tulips and they were not open yet. i feel that the… Read Full Review

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“The delivery was apparently delivered however, the...”

Written on: 04/04/2011

The delivery was apparently delivered however, the flowers have not arrived at the specified address.

Furthermore, I have spent over 30 minutes on hold waiting for someone to follow up on the issue. After finally speaking to someone and telling them that the order has not been received I was then given 3 different numbers that all added to more time on hold. After waiting on hold for a further 20 minutes I was disconnected - twice! After calling back and finally speaking with someone they… Read Full Review

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“Ordered flowers to be delivered on mothers day 4rd...”

Written on: 04/04/2011

Ordered flowers to be delivered on mothers day 4rd April 2011 - Still waiting for flowers.

Have spent alot of time trying to contact interflora since sunday. When I did get through I was told the flowers were delivery, which was not the case. They contacted the florist, I am still waiting for a reply now.

Presently on phone, on hold waiting for reply.

Totally disappointed and let down. I order alot of flower via interflora and on the last two occassion the flowers have not been up to… Read Full Review

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“Flowers ordered for delivery on 2nd April still...”

Written on: 04/04/2011

Flowers ordered for delivery on 2nd April still haven't arrived. Spoke to Customer Services Advisor yesterday who informed me they had been delivered (which they hadn't) tried emailing twice and phoning over nine times roday only to be disconnected by there answering service as the lines are all busy. Very disappointed by the poor service and will not be using them again… Read Full Review

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“Totally disgusted at the flower arrangement which I...”

Written on: 04/04/2011

Totally disgusted at the flower arrangement which I ordered for my Mum for Mother's Day. I spent £34.14 for what I expected would be a grand display (nothing like the photograph) and was very annoyed when what was delivered was nothing more than a small posy of flowers. I find this appalling as I could have purchased better bouquets of flowers from M&S or other stores. I cannot describe my total & utter annoyance at the small effort of flowers that arrived for my Mum's special day. I will… Read Full Review

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“i was utterly discusted i will never be using this...”

Written on: 04/04/2011

i was utterly discusted i will never be using this site again i paid £31.99 for LARGE spring brights and it turned up with about 8 poxy flowers in it and their excuse was the pictures on the website do get exagerated! i rang customer serice saturday its now monday and im still waiting for them to get back to me! I definatly do not recomend this site!!… Read Full Review

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Sheelagem's Comment

Written on: 05/04/2011

hello, i am actually an interflora florist myself, who is exhausted after doing over an 80 hour week last week. There are many queries such as this which need to be resolved. I am sorry to tell you, although you ordered the large spring brights perfect gift vase, you need to bear in mind, what comes out of that cost. The curved nigella vase that comes out of the price is £6.99, then the sisal collar that goes around the flower is £1. Which leaves you with a whopping £24. Then a percentage needs to come off for the makeup that the florist charges to create a vase arrangement, which leaves you with on average £18. Then in the spring brights vase is two stems of genista, £1.30 a stem at peak periods due to the high demand. 3 mini gerbera, £1.20 each. 1 ilios yellow rose, £2.20, 3 spray carnations £2.50, 2 tulips, £0.80 each, 2 anemones £0.90each. Then aprox £3 for foliage. The total for this comes to £17.30. As you see, the money does not go far, so would like you to try and appreciate that when peak periods are happening, our prices go up considerably and we need to take majority of the cost. Regards, You inconsiderate mean man.

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Narcissi's Comment

Written on: 26/04/2011

I found this review very helpful because...what the florist is saying it true, also what she hasn't said how much interflora takes out, over 34% !"!!! not much left for the florist to make any kind of profit.

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“Mother's day flowers delivered late after children who...”

Written on: 04/04/2011

Mother's day flowers delivered late after children who had helped order them were in bed. No communication at all and unable to get through to customer services the next morning. v.v. poor… Read Full Review

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“Used inter-flora for years, were great in the...”

Written on: 03/04/2011

Used inter-flora for years, were great in the beginning but got steadily more pricey. Last year they didn't deliver my order for Mum on Mother's Day - very difficult getting any answers from Customer Services - they didn't seem to have an effective tracking system. I felt they were not interested and the flowers were never delivered. In the end they sent me some interflora vouchers by way of compensation which I have never known what to do with… Read Full Review

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“I ordered a £40 bouquet wishing my best friend good...”

Written on: 26/03/2011

I ordered a £40 bouquet wishing my best friend good luck for the opening performance of a show she was in, as I wouldn't be attending myself. I ordered a Pink Radiance bouquet online, a week and a half in advance. I recieved confirmation, and even checked on the delivery the day before hand by phone. When it comes to the day there has been no delivery that morning(I asked for a morning delivery). Come 3pm, there is still no delivery. I was assured over the phone that the flowers were delivered… Read Full Review

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“The very last time I use interflora was before...”

Written on: 26/03/2011

The very last time I use interflora was before Mother's day 2010. Since then, I have no reason to use interflora as my Mother in law passed away in May 2010.
I was in Canada from the 13th of March 2011 until 24th of March 2011 and during those period I have received 2 text messages with full advertizing Mother's day sale bouquets pictures from interflora.
I have £23.72 credit on my iPhone on 13th of March 2011 and I only sent one simple text message between 13th to 24th March 2011. When I… Read Full Review

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“I ordered a bouquet of flowers for my bosses 70th...”

Written on: 16/03/2011

I ordered a bouquet of flowers for my bosses 70th Birthday. They arrived two days early which rather ruined the intention of being a birthday surprise for her. I went to complain but was told it's in their terms and condtions that they can deliver up to 48 hours either side of the chosen delivery date. This wasn't made clear when I ordered and was disappointing considering the cost of the flowers and the cost of delivery. However, the bouquet was satisfactory… Read Full Review

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Blucas4's Comment

Written on: 16/03/2011

I found this review very helpful because, I sws unaware of this and usually only order flowers for birthays

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“I spent £40 for flowers and chocolates for my wife in...”

Written on: 11/03/2011

I spent £40 for flowers and chocolates for my wife in London for our anniversary as I was abroad.

Order Number 134735568

it never arrived and they say that they delivered it. I will never use them again… Read Full Review

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“I ordered on valentines day. Paid for 2 hour window....”

Written on: 10/03/2011

I ordered on valentines day. Paid for 2 hour window. They said it had gone .. it didn't ...

I phoned up ... repeatedly ... over 30 times. Didn't get through. I filled in online complaint and emailed all their emails. No repsonse.

3 days later I heard back via a vague voicemail.

They didn't deliver, didn't apologise. Didn't do a refund, just kept the cash!

I chased today finally (been busy at work) and the first guy just refused to help at all ... either refund or flowers, no other option… Read Full Review

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“I am a florist in bucks ,I really had to write about...”

Written on: 04/03/2011

I am a florist in bucks ,I really had to write about my experience's I have had with interflora's member florists.Up till now I thought that I might have a slightly biased oppinion BUT NO !!! I have just arrived back from my local undertakers and have just witnessed the arrival of THE MOST APPAULING floral tribute that I have EVER seen in 25 years in the buisiness,to be quite frank it made me ashamed to be a florist the quality of the work from interflora member florists is just TOTAL RUBBISH… Read Full Review

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Narcissi's Comment

Written on: 07/03/2011

I found this review not helpful because any florist can produce appalling work how does the florist who saw this tribute from an interflora shop know it was an interflora order? it could just have easily been a private order. You are just judging every interflora member with the tribute you saw.
<br/>What I do agree is that customers should phone a florist in the area they wish to have the flowers delivered and place the order with them directly. That way they can discuss their likes and dislikes and then they will know what they are getting and if like us (especially a funeral tribute) we will take a picture and e-mail it to them, that is how confident we are about our work!!!.

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“Decent service. Flowers arrived quickly and was...”

Written on: 26/02/2011 by ProjectLoopy (8 reviews written)

Decent service. Flowers arrived quickly and was beautiful! Only down side was the communication but was not bad by any means. Huge range of flowers on the website so plenty to choose from… Read Full Review

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