Interflora Reviews - www.interflora.co.uk

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1.4 / 5
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★★★★★

“Having read many negative reviews about Interflora I...”

Written on: 13/05/2011

Having read many negative reviews about Interflora I would like to offer my view. Each Interflora florist is individual. My daughter owns a florist in Bournemouth and she is a member of Interflora. Its a fact that she puts the full value of the order into all of her bouquets and she tries to make the product as close to the picture as possible. This obviously isn't always possible due to availability and price!

Whilst I have been in my daughters shop, she has received many visits and phone… Read Full Review

Guest's Comment

Written on: 12/07/2011

Unfortunately if you order online from some florists own websites you are actually ordering from a 'central' warehouse and not from the florist themselves - this is not always obvious from the website. As a florist I received abouquet costing over £55 that had obviously been in its packaging for more than a day and the flowers were dropping when I received it - the person who ordered it thought it was coming directly from the local florist but it was not. I complained and a replacement bouquet was sent - in perfect fresh condition (still over priced in my opinion though! I would advise finding florist in the area you want the delivery and speaking to them direct and checking exactly what will be in the bouquet and when those flowers will arrive at the florist's from the wholesaler/dutch lorry. Don;t put up with substandard or old flowers!

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★★★★☆

“Ordered flowers, a card and chocolate for my...”

Written on: 11/05/2011

Ordered flowers, a card and chocolate for my girlfriend to be delivered to her house. Order was made on Monday, for delivery on Tuesday. Tuesday morning I made a call to Interflora, which was answered straight away, and asked them if they could make the delivery at 5:30 p.m. or there would be no one to collect the flowers. They rang the florist and arranged this. Everything was delivered on time! The flowers were great, my girlfriend sent me a picture. Overall, excellent customer service and… Read Full Review

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★☆☆☆☆

“A friend kindly sent me a 'beautiful basket...”

Written on: 09/05/2011

A friend kindly sent me a 'beautiful basket arrangement' through Interflora via Jeans of Luton, it was dreadful, flowers were either crushed or had half the petals missing, it was mainly greenery of a very poor quality, brown, dried up, in a single word old. I have chucked better flowers in the bin.

Dont ever purchase anything from Interflora, this is the second time I have had flowers from them and they have been absolutely rubbish… Read Full Review

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★☆☆☆☆

“ordered international flowers for mothers day for my...”

Written on: 09/05/2011

ordered international flowers for mothers day for my mum in africa only for her to be told to come and collect the flowers herself. i mean why the heck wouldnt i just have asked someone there to buy and deliver them. i was expecting some sort of proffesionalism from such a company... very disgruntled..

at least they should heve let us know they dont deliver… Read Full Review

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★☆☆☆☆

“I've used Interflora a number of times over the years...”

Written on: 05/05/2011

I've used Interflora a number of times over the years and unfortunately I've only recently seen an example of what they actually deliver. I had a Spring bouquet delivered to my grandmother and happened to visit her shortly afterwards. The cheap, sparse and wilting bouquet on my granmothers table was hideous and could have been picked up for a fiver in the local petrol station. Neither was it helped by the lurid, green netting wrapped around the stems. I'm just appauled at the thought of all the… Read Full Review

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★☆☆☆☆

“I received a birthday flower arrangement today...”

Written on: 03/05/2011

I received a birthday flower arrangement today (ordered by my partner who is working abroad)only one word for it DREADFUL!

The picture ont he website shows a densely packed bunch of flowers in a vase, what I actually received was sparse to say the least, and would have cost no more than £3 in any supermarket. In fact my granddaughter bought me a bunch of flowers for £5 from Tesco that has twice as much in!

I think we are all being a little harsh though...Interflora should change their name to… Read Full Review

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★☆☆☆☆

“I have used interflora a few times and must admit you...”

Written on: 02/05/2011

I have used interflora a few times and must admit you never think you will not get what you pay for - on 26/04/11 - I had a bouquet delivered to a cousin who recently had some sad news coupled with her birthday - so ordered a bouquet that was deliberately bright and cheery to lift her spirits. Upon receipt I asked my cousin to send a picture via mms -I was shocked to see the bouquet she got - it was not vibrant hand tied which I paid for it as a pink bouquet with more green filling more than… Read Full Review

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★☆☆☆☆

“Absolutely dreadful - do not order with them. I paid...”

Written on: 28/04/2011

Absolutely dreadful - do not order with them. I paid £50 and ordered them on the 20th of April and paid same day delivery - they never came, so I just called and they said they could place another order but it would not arrive until MAy 5th!? and it might not be the Kenyan Roses I had ordered, but some other selection...I was livid. What a disaster. So disappointing from a company you rely on for making your loved ones happy on special occasions… Read Full Review

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★☆☆☆☆

“I brought a flower arangement for my mum for mothers...”

Written on: 08/04/2011

I brought a flower arangement for my mum for mothers day, I decided to upgrade the flowers by another £20 so they were extra special, well what a total waste of money. The so called flowers were brown around the edges, the lillys looked as if they should of been in the bin. By the following morning most of the flowers had wilted. I will not be using interflora again in the future. I could of done better myself… Read Full Review

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★☆☆☆☆

“I placed an order with interflora for mothers day and...”

Written on: 05/04/2011

I placed an order with interflora for mothers day and a mother's day balloon i usually buy at asda but was to ill and decided to order on-line.

I was very dissapointed when i actually seen the flowers you could have had a better bunch from aldi and she never received her balloon but had a very small box of chocolates instead.

Wish i had a look at the reviews first, i would never place an order with interflora again.


s morgan,tonyrefail,rhondda
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★☆☆☆☆

“ for my mother o mother's day i wanted to order...”

Written on: 05/04/2011

for my mother o mother's day i wanted to order her a large bouquet of pink roses and white lilies, however this combination was not available ( very odd i think) so i rung up and spoke to a employee and he told me that everything had been arranged and she would receive them on my selected day. well when the flowers arrived, they were incorrect, small and the roses were on their way out, and what were meant to be lilies were actually tulips and they were not open yet. i feel that the… Read Full Review

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★☆☆☆☆

“The delivery was apparently delivered however, the...”

Written on: 04/04/2011

The delivery was apparently delivered however, the flowers have not arrived at the specified address.

Furthermore, I have spent over 30 minutes on hold waiting for someone to follow up on the issue. After finally speaking to someone and telling them that the order has not been received I was then given 3 different numbers that all added to more time on hold. After waiting on hold for a further 20 minutes I was disconnected - twice! After calling back and finally speaking with someone they… Read Full Review

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★☆☆☆☆

“Ordered flowers to be delivered on mothers day 4rd...”

Written on: 04/04/2011

Ordered flowers to be delivered on mothers day 4rd April 2011 - Still waiting for flowers.

Have spent alot of time trying to contact interflora since sunday. When I did get through I was told the flowers were delivery, which was not the case. They contacted the florist, I am still waiting for a reply now.

Presently on phone, on hold waiting for reply.

Totally disappointed and let down. I order alot of flower via interflora and on the last two occassion the flowers have not been up to… Read Full Review

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★☆☆☆☆

“Flowers ordered for delivery on 2nd April still...”

Written on: 04/04/2011

Flowers ordered for delivery on 2nd April still haven't arrived. Spoke to Customer Services Advisor yesterday who informed me they had been delivered (which they hadn't) tried emailing twice and phoning over nine times roday only to be disconnected by there answering service as the lines are all busy. Very disappointed by the poor service and will not be using them again… Read Full Review

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★☆☆☆☆

“Totally disgusted at the flower arrangement which I...”

Written on: 04/04/2011

Totally disgusted at the flower arrangement which I ordered for my Mum for Mother's Day. I spent £34.14 for what I expected would be a grand display (nothing like the photograph) and was very annoyed when what was delivered was nothing more than a small posy of flowers. I find this appalling as I could have purchased better bouquets of flowers from M&S or other stores. I cannot describe my total & utter annoyance at the small effort of flowers that arrived for my Mum's special day. I will… Read Full Review

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★☆☆☆☆

“i was utterly discusted i will never be using this...”

Written on: 04/04/2011

i was utterly discusted i will never be using this site again i paid £31.99 for LARGE spring brights and it turned up with about 8 poxy flowers in it and their excuse was the pictures on the website do get exagerated! i rang customer serice saturday its now monday and im still waiting for them to get back to me! I definatly do not recomend this site!!… Read Full Review

Sheelagem's Comment

Written on: 05/04/2011

hello, i am actually an interflora florist myself, who is exhausted after doing over an 80 hour week last week. There are many queries such as this which need to be resolved. I am sorry to tell you, although you ordered the large spring brights perfect gift vase, you need to bear in mind, what comes out of that cost. The curved nigella vase that comes out of the price is £6.99, then the sisal collar that goes around the flower is £1. Which leaves you with a whopping £24. Then a percentage needs to come off for the makeup that the florist charges to create a vase arrangement, which leaves you with on average £18. Then in the spring brights vase is two stems of genista, £1.30 a stem at peak periods due to the high demand. 3 mini gerbera, £1.20 each. 1 ilios yellow rose, £2.20, 3 spray carnations £2.50, 2 tulips, £0.80 each, 2 anemones £0.90each. Then aprox £3 for foliage. The total for this comes to £17.30. As you see, the money does not go far, so would like you to try and appreciate that when peak periods are happening, our prices go up considerably and we need to take majority of the cost. Regards, You inconsiderate mean man.

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Narcissi's Comment

Written on: 26/04/2011

I found this review very helpful because...what the florist is saying it true, also what she hasn't said how much interflora takes out, over 34% !"!!! not much left for the florist to make any kind of profit.

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★☆☆☆☆

“Mother's day flowers delivered late after children who...”

Written on: 04/04/2011

Mother's day flowers delivered late after children who had helped order them were in bed. No communication at all and unable to get through to customer services the next morning. v.v. poor… Read Full Review

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★☆☆☆☆

“Used inter-flora for years, were great in the...”

Written on: 03/04/2011

Used inter-flora for years, were great in the beginning but got steadily more pricey. Last year they didn't deliver my order for Mum on Mother's Day - very difficult getting any answers from Customer Services - they didn't seem to have an effective tracking system. I felt they were not interested and the flowers were never delivered. In the end they sent me some interflora vouchers by way of compensation which I have never known what to do with… Read Full Review

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★☆☆☆☆

“I ordered a £40 bouquet wishing my best friend good...”

Written on: 26/03/2011

I ordered a £40 bouquet wishing my best friend good luck for the opening performance of a show she was in, as I wouldn't be attending myself. I ordered a Pink Radiance bouquet online, a week and a half in advance. I recieved confirmation, and even checked on the delivery the day before hand by phone. When it comes to the day there has been no delivery that morning(I asked for a morning delivery). Come 3pm, there is still no delivery. I was assured over the phone that the flowers were delivered… Read Full Review

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★☆☆☆☆

“The very last time I use interflora was before...”

Written on: 26/03/2011

The very last time I use interflora was before Mother's day 2010. Since then, I have no reason to use interflora as my Mother in law passed away in May 2010.
I was in Canada from the 13th of March 2011 until 24th of March 2011 and during those period I have received 2 text messages with full advertizing Mother's day sale bouquets pictures from interflora.
I have £23.72 credit on my iPhone on 13th of March 2011 and I only sent one simple text message between 13th to 24th March 2011. When I… Read Full Review

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