Interflora Reviews - www.interflora.co.uk

Interflora House, Watergate, Sleaford, NG34 7TB
0333 003 3588
★☆☆☆☆
1.4 / 5
523
11% of users recommend this
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“The flowers I ordered for my wife for Valentines day...”

Written on: 16/02/2011

The flowers I ordered for my wife for Valentines day have not been delivered. However, according to their order tracking they were. I have phoned each day to complain, but could not get through, due to the volume of calls. I complained by email and have not received a reply. I could have saved the trouble and put the money down the drain! Can you image the damage that this could have caused to a new relationship? The strap line should be: Interflora tears you apart… Read Full Review

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“Ordered flowers on Saturday morning for delivery on...”

Written on: 16/02/2011

Ordered flowers on Saturday morning for delivery on Monday 14th for my wife. Nothing arrived. Emailed Interflora late Monday evening and again on Tuesday morning to ask for refund as they had failed to deliver when promised. Flower shop phoned Tuesday afternoon with the excuse that they could't deliver on Monday as they couldn't find the address - they could have phoned on Monday, though it's a rather lame excuse. Can't get any response from Interflora by phone which is appalling for a national… Read Full Review

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“Not normally a romantic person, however this year I...”

Written on: 15/02/2011 by Raedor (2 reviews written)

Not normally a romantic person, however this year I succumbed and I chose what I thought were meant to be the best? Interflora. (IF).
I checked their Website on Mon 14/Feb/11 at about 9am and saw that if I paid premium delivery and ordered before 11am that it would be delivered that day.
So duly paid for what looked like a lovely bunch of 6 red roses and expected a txt meg from the Wife later that day.
I received about 3 emails from Interflora thanking me for the order and registering etc. I… Read Full Review

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“Ordered some flowers for my girlfriend for yesterday....”

Written on: 15/02/2011 by Glides23 (1 review written)

Ordered some flowers for my girlfriend for yesterday. I left it a bit late as didnt order them until Thursday afternoon. I selected Sunday as a delivery day and they arrived at 10:30 Sunday morning. Easy to use website, on time delivery. Didnt need to speak to anyone on the phone so can't comment on thier phone service etc but as far as I'm concerned they did a good job!… Read Full Review

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“My wife ordered me custom biscuits for valentine's day...”

Written on: 15/02/2011

My wife ordered me custom biscuits for valentine's day 3 weeks ago to be delivered before 6pm on the 14th, it is now 16:43 on the 15th and they have still not arrived. My wife has just received an email it say it MIGHT be delivered tomorrow.

I wonder if I will get them for my birthday in March.

Would never use this company again extremely poor show.
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“Absolue Rubbish. Ordered Roses for yesterday they...”

Written on: 15/02/2011

Absolue Rubbish. Ordered Roses for yesterday they happily took the money out of my account and only arrived late today!!! Absolute rubbish! Still cant get through… Read Full Review

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“I ordered a dozen red roses for my fianc for...”

Written on: 15/02/2011

I ordered a dozen red roses for my fianc for Valentines day. Total cost £51. Order arrived on time, but there were only 11 roses. She was not impressed. For such a high price, nor was I.

It took me two days of calling their customer helpline before I finally spoke to an Interflora representative. They offered to send out a single rose, website price £19.99. I declined their offer and asked for a refund (Google "Interflora Promise"); they have obliged to my request.

I would not use Interflora… Read Full Review

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“Inteflora are absolute cowboys. I ordered red roses...”

Written on: 15/02/2011

Inteflora are absolute cowboys. I ordered red roses for my fiance yesterday. Apparaently they were delivered but certainly not to her address. Interflora generally couldnt care less. We still do not have any roses. I will never use them again. Total Total spivs… Read Full Review

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“Using Interflora.co.uk I arranged a box of...”

Written on: 15/02/2011 by MrsBaird (1 review written)

Using Interflora.co.uk I arranged a box of personalised Valentine's biscuits to be delivered to my Hubby at work for a Valentine's surprise. The delivery never happened - despite getting an email from interflora stating that my order was in it's way to be delivered and checking their online order tracker which also stated my order was out for delivery - it just never turned up.
I emailed them last night to enquire about my order and ask for a refund adn this morning i received an email stating… Read Full Review

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“This is not the fist time i have had problems with...”

Written on: 15/02/2011

This is not the fist time i have had problems with this company. but when you pay a premium to have a service they state as being first hand and quality and the recipient still has not had their delivery is a joke. The phone lines cut you off, three times i have written and to date no response, no apology, no flowers!

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“Disgusting, disgraceful service - I ordered a lovely...”

Written on: 15/02/2011

Disgusting, disgraceful service - I ordered a lovely large bunch of my wife's favourite flowers for Valentines Day to thank her for being a brilliant wife and supporting me through a horrendous year last year. I cannot believe that it took me 3 hours to get through to Interflora - my wife waited at her office for an extra hour for them and they STILL didnt arrive - today ... I still cant get through to Interflora. Thank you so much for ruining my wife's Valentines day and making me look like… Read Full Review

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“Ordered flowers for delivery for Valentines day. ”

Written on: 15/02/2011

Ordered flowers for delivery for Valentines day.

Still waiting to receive them.

Interflora say they were left at a 'secure location at the front of the house'

I do not stay in a house and the front of my flat is a road!

The customer service was absolutely appaling. And I spent nearly 4 hours trying to get through to them.

Will not recommend to anyone… Read Full Review

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“MY ADVICE TO ANYONE IS NOT TO USE THIS COMPANY FOR...”

Written on: 15/02/2011 by owenski (1 review written)

MY ADVICE TO ANYONE IS NOT TO USE THIS COMPANY FOR SAME DAY DELIVERY, AS THEY ARE RUBBISH AND LET YOU DOWN BIG TIME.

IF YOU WANT SAME DAY DELIVERY THEN DO A GOOGLE SEARCH FOR A LOCAL FLOWER SHOP IN THE AREA AND RING THEM INSTEAD.

This has to be the worst company I have ever dealt with. They did not deliver my flowers to my girlfriend on Valentines day. WHAT A LET DOWN!!

I have also Discovered their customer service is rubbish and their website phone number 0844 453 5600 only gives you a… Read Full Review

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“The dozen roses ordered 2 weeks before Valentines day...”

Written on: 15/02/2011

The dozen roses ordered 2 weeks before Valentines day were delivered at nearly 7pm without any apology.
Add to this the clearly poor condition they are in. Looking tatty with burnt tips of the petals!
Not what you expect for £40.
Incredibly disappointed, I feel absolutely terrible that I asked my girlfriend to stay in for a special gift that was just not up to scratch.
I really wish I'd looked here first.

DO NOT USE INTERFLORA!!!!!… Read Full Review

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“I ordered flowers for my girlfriend for St Valentines...”

Written on: 15/02/2011

I ordered flowers for my girlfriend for St Valentines day 5 days in advance. The flowers were suppose to come with a balloon.
But they came already dead, with no water in the vase and no ballon.
I took several pictures of them and I have been trying to contact customer support, since yesterday but they are not picking up the phone. They are not even picking up the phone when I call sales!
I paid 50 pounds for that and I would never ever use their service again! I hope I will get my money… Read Full Review

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“Shocking service, Paid my money more than a week in...”

Written on: 15/02/2011

Shocking service, Paid my money more than a week in advance.

Flowers were being delivered to a business address by courier. As per the conditions on their website they should have been delivered between 9 and 5. They were finally delivered to a cleaner at the office at 5.20 as the office was then closed.

Flowers had clearely been sat on a van all day and were in poor condition.

Not impressed, sent an email complaint asking for my money back at 5pm on the day and recieved an email back the… Read Full Review

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“I just recieved my valentines flowers I ordered for my...”

Written on: 14/02/2011

I just recieved my valentines flowers I ordered for my girlfriend. They deliver man seemed worried as he has about 3 hours work left and is backlogged. Im happy they came but was about 15 minutes away from being a waste of time and ruined a special jesture. Id advise to order for the day before valentines or holidays to assure delivery and prevent upsets. But the quality of items are nice but think they need to add extra help on holidays to meet deadlines… Read Full Review

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“V day flowers never arrived, phoned store just to get...”

Written on: 14/02/2011

V day flowers never arrived, phoned store just to get a bad mouthed member of staff to tell me she is not going to check through orders to see what has happend to mine (great customer service) will never use again they take your money but dont give the goods, DO NOT USE if you want flowers use a company as looking at what has happend to me and other reviews this is nothing less then a cowboy setup!!!!!… Read Full Review

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“Valentines flowers not delivered. I look like I...”

Written on: 14/02/2011

Valentines flowers not delivered. I look like I haven't made the effort, and Girlfriend thinks I can't be bothered, yet it's their mistake, granted, its not the end of the world, but if you order something 2 weeks in advance and pay for a service, you expect to get that. Simply appalling. Now I'm going to have to make this up somehow. Thanks a bunch… Read Full Review

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