Interflora Reviews - www.interflora.co.uk

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“I purchased some flowers for my Nans birthday and...”

Written on: 19/02/2011

I purchased some flowers for my Nans birthday and (luckily) had them delivered to my home address so I could take them around personally. I am so glad I did, as the flowers were appauling. I paid £30 and going by the picture on the website, expecting a lovely bouquet to fill a vase adequately. I was so wrong!! I received a bunch of flowers consisting of fourt oriental liliies and three carnations!!! I could have gone to the local florist or Tesco and paid £5-£10 for the same. Contacted… Read Full Review

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“Received a very poor bunch of flowers costing £30...”

Written on: 17/02/2011

Received a very poor bunch of flowers costing £30 (!!!) which consisted of six bits of laurel and other greenstuff, 2 pink roses, 1 red rose, 1 red gerbera,3 well out red carnations, 1 pink unopened lily, and couple of bits of tiny pink flowers whose name I don't know and delivered dry as a bone. By the next morning one pink rose had drooped over and was dead and the red gerbera was drooped over. By the next day the other 2 roses were gone, the carnations past their best, the gerbera flopped… Read Full Review

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“It's not the first time Interflora have messed up my...”

Written on: 16/02/2011

It's not the first time Interflora have messed up my order. I had just ordered my girlfriend roses for valentines day and Interflora sent the wrong flower order. I ordered the dozen red roses and they only delivered 6 of a different order. I was disappointed so I got in touch and they said they would collect the flowers to replace them. My girlfriend thought they were a surprise and put the roses in a vase. The member of staff on the phone said we shouldn't have opened the flowers from the wrap… Read Full Review

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“Ordered flowers from Interflora delivery to my wife at...”

Written on: 16/02/2011

Ordered flowers from Interflora delivery to my wife at work in Huntingdon, admittedly leaving it until the day before, but assurred by the website that a next day delivery during the working day was possible. Received an email during the day saying they would be delivered. Didn't turn up.

Long after the alleged delivery time had passed, the tracking system claimed they were out for delivery. Rang customer services, sat in a queue for ages, no answer. Emailed customer services. No reply. Used… Read Full Review

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“Ordered flowers for Valentines day, never turned up...”

Written on: 16/02/2011

Ordered flowers for Valentines day, never turned up despite email on morning saying that 'you're safe in our hands'. Excuse was that they could not find the address despite it being a large National Trust property shared with a major public school. Clearly did not bother to even try to deliver but did not have the guts to say so. I will never go near these people again… Read Full Review

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“Ordered flowers for my wife for Valentines day which...”

Written on: 16/02/2011

Ordered flowers for my wife for Valentines day which did not show up. Tried calling but got automated service and told 'due to high call volume we are unable to take your call. please call later'. Was not able to get though so I emailed and was given a very brief apology and a refund. This is a rubbish service. I will never use them again. It is poor enough that they failed to deliver but not to offer some form of compensation shows what a shoddy company they are. DO NOT USE INTERFLORA THEY ARE… Read Full Review

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“The flowers I ordered for my wife for Valentines day...”

Written on: 16/02/2011

The flowers I ordered for my wife for Valentines day have not been delivered. However, according to their order tracking they were. I have phoned each day to complain, but could not get through, due to the volume of calls. I complained by email and have not received a reply. I could have saved the trouble and put the money down the drain! Can you image the damage that this could have caused to a new relationship? The strap line should be: Interflora tears you apart… Read Full Review

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“Ordered flowers on Saturday morning for delivery on...”

Written on: 16/02/2011

Ordered flowers on Saturday morning for delivery on Monday 14th for my wife. Nothing arrived. Emailed Interflora late Monday evening and again on Tuesday morning to ask for refund as they had failed to deliver when promised. Flower shop phoned Tuesday afternoon with the excuse that they could't deliver on Monday as they couldn't find the address - they could have phoned on Monday, though it's a rather lame excuse. Can't get any response from Interflora by phone which is appalling for a national… Read Full Review

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“Not normally a romantic person, however this year I...”

Written on: 15/02/2011 by Raedor (2 reviews written)

Not normally a romantic person, however this year I succumbed and I chose what I thought were meant to be the best? Interflora. (IF).
I checked their Website on Mon 14/Feb/11 at about 9am and saw that if I paid premium delivery and ordered before 11am that it would be delivered that day.
So duly paid for what looked like a lovely bunch of 6 red roses and expected a txt meg from the Wife later that day.
I received about 3 emails from Interflora thanking me for the order and registering etc. I… Read Full Review

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“Ordered some flowers for my girlfriend for yesterday....”

Written on: 15/02/2011 by Glides23 (1 review written)

Ordered some flowers for my girlfriend for yesterday. I left it a bit late as didnt order them until Thursday afternoon. I selected Sunday as a delivery day and they arrived at 10:30 Sunday morning. Easy to use website, on time delivery. Didnt need to speak to anyone on the phone so can't comment on thier phone service etc but as far as I'm concerned they did a good job!… Read Full Review

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“My wife ordered me custom biscuits for valentine's day...”

Written on: 15/02/2011

My wife ordered me custom biscuits for valentine's day 3 weeks ago to be delivered before 6pm on the 14th, it is now 16:43 on the 15th and they have still not arrived. My wife has just received an email it say it MIGHT be delivered tomorrow.

I wonder if I will get them for my birthday in March.

Would never use this company again extremely poor show.
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“Absolue Rubbish. Ordered Roses for yesterday they...”

Written on: 15/02/2011

Absolue Rubbish. Ordered Roses for yesterday they happily took the money out of my account and only arrived late today!!! Absolute rubbish! Still cant get through… Read Full Review

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“I ordered a dozen red roses for my fianc for...”

Written on: 15/02/2011

I ordered a dozen red roses for my fianc for Valentines day. Total cost £51. Order arrived on time, but there were only 11 roses. She was not impressed. For such a high price, nor was I.

It took me two days of calling their customer helpline before I finally spoke to an Interflora representative. They offered to send out a single rose, website price £19.99. I declined their offer and asked for a refund (Google "Interflora Promise"); they have obliged to my request.

I would not use Interflora… Read Full Review

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“Inteflora are absolute cowboys. I ordered red roses...”

Written on: 15/02/2011

Inteflora are absolute cowboys. I ordered red roses for my fiance yesterday. Apparaently they were delivered but certainly not to her address. Interflora generally couldnt care less. We still do not have any roses. I will never use them again. Total Total spivs… Read Full Review

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“Using Interflora.co.uk I arranged a box of...”

Written on: 15/02/2011 by MrsBaird (1 review written)

Using Interflora.co.uk I arranged a box of personalised Valentine's biscuits to be delivered to my Hubby at work for a Valentine's surprise. The delivery never happened - despite getting an email from interflora stating that my order was in it's way to be delivered and checking their online order tracker which also stated my order was out for delivery - it just never turned up.
I emailed them last night to enquire about my order and ask for a refund adn this morning i received an email stating… Read Full Review

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“This is not the fist time i have had problems with...”

Written on: 15/02/2011

This is not the fist time i have had problems with this company. but when you pay a premium to have a service they state as being first hand and quality and the recipient still has not had their delivery is a joke. The phone lines cut you off, three times i have written and to date no response, no apology, no flowers!

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“Disgusting, disgraceful service - I ordered a lovely...”

Written on: 15/02/2011

Disgusting, disgraceful service - I ordered a lovely large bunch of my wife's favourite flowers for Valentines Day to thank her for being a brilliant wife and supporting me through a horrendous year last year. I cannot believe that it took me 3 hours to get through to Interflora - my wife waited at her office for an extra hour for them and they STILL didnt arrive - today ... I still cant get through to Interflora. Thank you so much for ruining my wife's Valentines day and making me look like… Read Full Review

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“Ordered flowers for delivery for Valentines day. ”

Written on: 15/02/2011

Ordered flowers for delivery for Valentines day.

Still waiting to receive them.

Interflora say they were left at a 'secure location at the front of the house'

I do not stay in a house and the front of my flat is a road!

The customer service was absolutely appaling. And I spent nearly 4 hours trying to get through to them.

Will not recommend to anyone… Read Full Review

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“MY ADVICE TO ANYONE IS NOT TO USE THIS COMPANY FOR...”

Written on: 15/02/2011 by owenski (1 review written)

MY ADVICE TO ANYONE IS NOT TO USE THIS COMPANY FOR SAME DAY DELIVERY, AS THEY ARE RUBBISH AND LET YOU DOWN BIG TIME.

IF YOU WANT SAME DAY DELIVERY THEN DO A GOOGLE SEARCH FOR A LOCAL FLOWER SHOP IN THE AREA AND RING THEM INSTEAD.

This has to be the worst company I have ever dealt with. They did not deliver my flowers to my girlfriend on Valentines day. WHAT A LET DOWN!!

I have also Discovered their customer service is rubbish and their website phone number 0844 453 5600 only gives you a… Read Full Review

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“The dozen roses ordered 2 weeks before Valentines day...”

Written on: 15/02/2011

The dozen roses ordered 2 weeks before Valentines day were delivered at nearly 7pm without any apology.
Add to this the clearly poor condition they are in. Looking tatty with burnt tips of the petals!
Not what you expect for £40.
Incredibly disappointed, I feel absolutely terrible that I asked my girlfriend to stay in for a special gift that was just not up to scratch.
I really wish I'd looked here first.

DO NOT USE INTERFLORA!!!!!… Read Full Review

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