Interflora Reviews - www.interflora.co.uk

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“disgusting service, ordered flowers to be delivered in...”

Written on: 15/03/2010

disgusting service, ordered flowers to be delivered in Canada for 2 weeks ago. Still have not arrived. Apparently they tried to deliver (I know the recipient was home and also gave them a contact number for him just in case). Received an email 5 days later to tell me the flowers had not been delivered (first I'd heard of it)

Hvae tried a number of times to contact them. Am still awaiting a response from them, have also asked the procedure to make a complaint but i wont be suprised if I dont… Read Full Review

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“Rubbish....no flowers delivered, no calls or emails...”

Written on: 15/03/2010

Rubbish....no flowers delivered, no calls or emails answered,just an automated message that hangs up on you! I tried to get through by placing an order but was on hold for 20 mins...others obviously had the same idea...:-D I asked for am delivery and paid a premium for it. they called me back just after I had ordered them to say they couldn't guarantee am delivery and would refund that cost, fair enough I thought, still no refund from that either.
they shouldn't even have the one star I had… Read Full Review

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“Unlike other peoples mothers day flowers, my mums did...”

Written on: 15/03/2010

Unlike other peoples mothers day flowers, my mums did actually show up.

Kind of wish they didn't - complete embarrassment and not worth the money at all.

Approximately 8 withered flower heads with petals missing in amongst a sea of foliage which was curling and looked half dead. Looked nothing like what was advertised.

The local supermarket was selling much nicer ones at half the price.

Do NOT shop there - go to Marks and Spencer's for quality or Tesco for price… Read Full Review

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“STILL WAITING FOR THE FLOWERS TO BE DELIVERED EVEN...”

Written on: 14/03/2010

STILL WAITING FOR THE FLOWERS TO BE DELIVERED EVEN THOUGH MOTHERS DAY HAS ALMOST PASSED! UNBELIEVABLE!!

WHAT A WASTE OF TIME AND MONEY. AVOID INTERFLORA AT ALL COSTS!!… Read Full Review

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“I ordered a delivery for mother's day from Interflora...”

Written on: 14/03/2010

I ordered a delivery for mother's day from Interflora before 6pm and nothing turned up. Not impressed and will not be using Interflora again… Read Full Review

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“If you want to avoid embarrassment, disappointment and...”

Written on: 14/03/2010

If you want to avoid embarrassment, disappointment and orders delivered on time......then DO NOT USE INTERFLORA!!!! Order mother's day flowers, but they have not arrived! Not impressed! Will never use this organisation again and will let all know about their basic failings to deliver what they promise! Such an awful experience/ company. I have rated this company 1 star....this is only because I would not be able to post my review with 0 stars, but that is what this company deserves!!!… Read Full Review

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“just recieved flowers from my daughter for mothers day...”

Written on: 14/03/2010

just recieved flowers from my daughter for mothers day with interflora.What a rip off they are not fresh look like a week old. No colour nothing like the photos on web site. except for a few lillies which are past their best the rest is just foliage and daises.I would not pay £10 for this in a supermarket that is how bad they are. My daughter payed £40. there was no card with them to say who from.I would have thought interflora could have done better. My family will never use them… Read Full Review

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“I brought a bouquet of flowers for this 'trusted'...”

Written on: 14/03/2010

I brought a bouquet of flowers for this 'trusted' company a week ago. They arrived today (on time) but were far from what I expected. There is more foliage than flowers and several of the flowers featured in the picture are not in the bouquet, I think its disgusting a company so well established would try to cheat there customers out of money this way. I am going to complain… Read Full Review

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“Have placed 2 orders and neither have arrived on time,...”

Written on: 14/03/2010

Have placed 2 orders and neither have arrived on time, unable to get through to the customer service phone line would score less than 1 if there was an option, warning do not use interflora… Read Full Review

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“Never use interflora. Ordered mothers day flowers that...”

Written on: 14/03/2010

Never use interflora. Ordered mothers day flowers that arrived a day late. Could not get through to customer services. Stuck in queue for 45 minutes and told by computer to ring back later. Terrible service. Use a different one… Read Full Review

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“I ordered a plant for my mothers birthday and wondered...”

Written on: 13/03/2010

I ordered a plant for my mothers birthday and wondered why I hadn't received a phone call thanking me. The plant wasn't received though the web site tracking stated delivered. A day of trying to call Interflora got me nowhere but recorded messages saying they are busy and please call back another time.

I ended up giving my mother the order number to contact her local Interflora shop to see if they could be more help, only for her to be told they have no order there for it. This was all very… Read Full Review

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“i thought that this company is great. i haven't had...”

Written on: 03/03/2010

i thought that this company is great. i haven't had one problem with them… Read Full Review

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“I ordered flowers for Valentine's day. Interflora...”

Written on: 01/03/2010 by dermot42 (1 review written)

I ordered flowers for Valentine's day. Interflora confirmed my debit card payment 48 hours in advance but failed to deliver the flowers.

I contacted Interflora customer services who informed me that they 'had no idea why the delivery had not been made'.

No apology from Inrterflora made their error a lot worse.

A simple telephone call from Interflora to inform me that they would not be delivering the flowers would have been useful. Interflora are not reliable or interested in delivering a… Read Full Review

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“My husband was thrilled he had ordered these roses as...”

Written on: 17/02/2010

My husband was thrilled he had ordered these roses as a suprise for me for valentines day. They were beautiful on valentines day, but the next day half of them were past there best.
Very disappointing indeed!! We are both very upset about the roses, they never even reached the 5 day freshness guarantee
He has complained but they dont really want to know in customer services.
I think a refund and a replacement for all those people disappointed.
If people dont complain though how would they know… Read Full Review

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“Flowers ordered for my partner's mum's funeral. A...”

Written on: 15/02/2010

Flowers ordered for my partner's mum's funeral. A special tribute of all her favourite flowers. they never turned up. Customer services not in the least interested in the upset this caused. This is not the first time we have had problems with Interflora but enough is enough - no more custom from us. we will be telling everyone we know just how naff they are. The no longer seem to use the local florist but seem to use a warehouse and a call centre. Well they can keep both!… Read Full Review

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“Interflora now use a home delivery company so if you...”

Written on: 15/02/2010

Interflora now use a home delivery company so if you are not in they get taken away and left on this occasion from Saturday to Monday. they agreed to send complimentary gift - didn't turn up. Cancelled flowers - then they finally turned up (even though cancelled), semi dead having been kept on a van for 3 days. Customer services seem to change their story depending on what they think might suit you. Would never recommend them or use them again - a complete rip off. A great insitution keeping… Read Full Review

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“ORDERED A SPECIAL £68.00 FLOWER BOUQUET FOR MY FIANCE...”

Written on: 12/02/2010

ORDERED A SPECIAL £68.00 FLOWER BOUQUET FOR MY FIANCE TO BE DELIVERED AT WORK, (FOR VALENTINES DAY)- WHAT SHE GOT WAS A CRAPPY GARAGE STYLE BUNCH OF MIXED FLOWERS WITH ONE FAKE ROSE IN CENTRE WITH FAKE PLASTIC DIAMOND.(ON THEIR WEBSITE £19.99)

RANG CUSTOMER SERVICES WHO ASKED WHAT DID I THEY WANT THEM TO DO?
I replied what do you mean what do I want you to do, shouldnt you be saying what you are going to do?
SHE SUGGESTED MAYBE DELIVER CORRECT BUNCH ANOTHER DAY - BUT NOT APPROPRIATE AS THE… Read Full Review

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“Ordered flowers for my elderly mothers birthday,...”

Written on: 08/02/2010

Ordered flowers for my elderly mothers birthday, finally arrived by courier after six in the evening after their order tracking showed they had all ready been delivered. Customer service rude and off hand, told me that there was nothing he could do. Please do not waste your money on Interflora.
VERY POOR SERVICE… Read Full Review

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“I've just found an unauthorised charge of £10 on my...”

Written on: 30/01/2010 by telfoster (2 reviews written)

I've just found an unauthorised charge of £10 on my credit card from a company called 'shopperdiscounts.co.uk.'
Transpires Interflora sold them my e-mail and credit card details without my consent so they could scam me.
Thanks Interflora!
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“Please do not waste your time and money, ever so...”

Written on: 29/01/2010

Please do not waste your time and money, ever so appalling the flowers comprised of 50% less arrangements to what was advertised on interfloras website. When complaining to customer services they simply did not care and were extremely rude and stated well what would you like us to do. Don't bother with Interflora place your order with www.marksandspencer.com/flowers where you know you will always get quality delivered… Read Full Review

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