Royal Bank of Scotland Internet Banking www.rbsdigital.co.uk

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Royal Bank of Scotland Internet Banking www.rbsdigital.co.uk
★★★☆☆
2.7
47.0% of users recommend this
Click here if this is your business
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Latest Reviews

“Can't get worse ”

★☆☆☆☆

written by Ballle44 on 22/10/2021

Over security, I key in three security entries then have to wait on the 4th to come in a text MESSAGE.WHY?? This is too much hassel just to log in. viewing and transferring balance is easy, but there's no consistency among accounts. Select account allow you to print out the left balance, but credit card doesn't. You can change the name of one saving bank account but not the other. And finally any statements you print will not have personal details such as address or date of birth. So proving you are the account holder is impossible. I fear shopping with RBS, any few purchases and my card gets blocked. Then I have to unblock it by calling and waiting ages. They keep throwing at me surpsirses. Very recently is the approve transaction feature. Each time you buy something, you got to log into the app, and approve it there first. I don't know for others but for me this is too much. I cant use it to accomplish my tasks I have to make trips to the bank each time

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“terrible online banking service!”

★☆☆☆☆

written by KeshawnHolder1981 on 26/03/2018

I have had enough!! By far the worst banking service i have ever had to put up with.. time to leave!

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“No Access Ever”

★☆☆☆☆

written by Skindo on 01/02/2018

Unfit for purpose took a week to print a statement for mortgage company due to site not being accessible. then one afternoon managed to access and print statement without problems, told my wife to get in quick before site went down again. Unfortunately she could only manage this a couple of hours after ITold her and guess what site is down again. RBS are a disgrace to banking and as soon as I get second statement I am moving all my accounts somewhere else.

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“Is rbsdgital the world's worst website design? (No, but..)”

★★☆☆☆

written by CampbellHenderson on 16/03/2017

I have been a customer of RBS since it took over Williams and Glyn, and before Williams and Glyn I was a private customer of Williams Deacons, so I have been loyal to the company in its various incarnations over a period of 47 years. I do think, nonetheless, that the design of the digital banking website is dreadful and very user-unfriendly. The Account Summary is fine, but let us imagine that we wish to view and print a Statement. First, we have to click on a small, unhighlighted "statements" icon on the left of the screen. Then we have to select a command to download and view statements. Then we are presented with a choice of statement; fine. We double click on the one we want and nothing happens. We then scroll down to the bottom of the screen and find a button which says "View". Why? Why can't we just double click on what we want, as on, er, any other website? Now we have the statement we want, and, in view of the security timeout on the system, we can't reconcile it with our transaction booklet from the screen, because we will...time out! So we want to print it. We look for the "Print" button. There isn't one. After looking at the help menu, we discover that we need to press on a "download" command which is placed, rather inconcpicuously, at the top of the statement. Or it should be. Then we find that, for the current statement, which went on line yesterday, the little blue button is absent. Then we chat with an agent online and find that we can't download the statement for 48 hours after it first appears on line. Why? And why not replace the usual blue button with one which says we can't? I hope someone from RBS reads this and appreciates how the site strikes an ordinary, reasonably computer-literate user. I hope.....

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“very confusing”

★☆☆☆☆

written by Loopylaurie on 30/09/2016

I have just joined RBS. To say setting up payments is slow is an understatement having asked in the branch to have internet banking they omitted to tell me i needed the card reader Waited a week for that then had to constantly put card in and out, note down all the different security nos till I eventually set up a payment I realize security is a big issue but i think sending a text to your phone should suffice without the need for this smart reader. You cant even change basic details like your phone no without the blasted card. I could do mobile and internet banking on my ipad with the last bank I was with but RBS make it extremely difficult if you use both I can see me changing again at this rate

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“very confusing”

★☆☆☆☆

written by Loopylaurie on 30/09/2016

I have just joined RBS. To say setting up payments is slow is an understatement having asked in the branch to have internet banking they omitted to tell me i needed the card reader Waited a week for that then had to constantly put card in and out, note down all the different security nos till I eventually set up a payment I realize security is a big issue but i think sending a text to your phone should suffice without the need for this smart reader. You cant even change basic details like your phone no without the blasted card. I could do mobile and internet banking on my ipad with the last bank I was with but RBS make it extremely difficult if you use both I can see me changing again at this rate

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“Blast the Card Reader!”

★☆☆☆☆

written by on 13/12/2013

Tried to enable a series of card readers, all said the Pin on my card was locked - it wasn't. Phone support useless - they admitted they could not fix it (their script did not include my fault therefore it could not happen!). Even went into branch and despite the superb attitude and patience of the teller, it still would not work. They phoned the Complaints department - it was nice to note they have to wait as long as customers to get through. The person online was determind to "prove" it was user error, but even they had to admit we (myself and the teller) were following all instructions to the letter and "the system should not be doing that" and "that should not happen"! Upshot no online internet banking now to await "escalation" of the issue. Looking for a new bank as cannot access branch easily.

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“"Website design for dummies" required”

★☆☆☆☆

written by on 27/03/2012

Vey poorly designed site. On the main personal screen, the details relating to my accounts are about 15% of the space. The rest is crammed full of links to their own "products", "my messages", a "quick transfers" box (why??) and other useless blurb. I did contact them a while ago with feedback and they "thanked" me for my comments.

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“Online Banking ”

★☆☆☆☆

written by EL82 on 05/11/2011

This has to be the most terrible bank for customer service..the website has been down all day and not a word on their site as to when it will be fixed! Calling the service desk is complete and utter joke, all they could tell me is the site "might" be working by 6:30pm...what a surprise 6:30pm arrives and still the site remains down.. It's completely unacceptable behaviour and just show's how little respect RBS has for its customers.

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“It took RBS nearly three months to open my digital...”

★☆☆☆☆

written by on 20/05/2011

It took RBS nearly three months to open my digital banking. In that time my debit cards were cancelled without them telling me. Eventually restored with many apologies. The helpline has every time I have phoned them given me advice which according to my branch is not possible. I won't bore you with the details but suffice to say that in my experience RBS are world class when it comes to giving verbal apologies but bottom of the class when it comes to customer service. A soon as I have completed my business with them in the next few months I will be closing all our accounts and moving to another bank. I have been with them since 1978.(Williams and Glynn's). Sad but when an institution gives rewards to Fred the Shred and his ilk but penalises its customers the time has come for it to close down. As for Fred, well that should be up to the Judiciary.

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“Awful!! ”

★☆☆☆☆

written by on 09/01/2011

Awful!!

I banked with the RBS for 18 years and thankfully decided to switch my accounts elsewhere.

Their online service is good in some cases, but the information on it in terms of account details was incorrect.

To add credit cards etc, you have to do this yourself other banks do this automatically etc.

Don't even start me on the card reader!! If they had made this optional, I would of been happy. However they insisted everyone had to use it, making life more difficult to complete the simplest transaction.

You can't make international payments online, the travel money page ordering service constantly crashes etc.

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“The RBS service is getting worse. I have tried for 2...”

★☆☆☆☆

written by on 27/10/2010

The RBS service is getting worse. I have tried for 2 days to reach my accounts via Digital banking without success. It just does not work AGAIN !My branch is of no help as telephone is not answered - quite normal as the last time I complained about this the (written) answer was " they were too busy " The time is rapidly approaching when transferring all my accounts to another bank is the only answer

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“About as good as it gets. ”

★★★★★

written by on 20/08/2010

About as good as it gets.

Have got four different banks to deal with online and this is my main one. You can do everything you would do in a branch bar pay in cash or cheque. Brilliant :)

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“I have used RBS internet banking for 10 years. ”

★★★★☆

written by ericdonohoe on 26/07/2010

I have used RBS internet banking for 10 years.
It is fast, simple, and always available.
I recently was given Power Of Attorney over my parent finances, and they bank with Alliance & Leicester.
I did not think any bank could be as bad as I have found Alliance & Leicester to be. I have lost Internet access to the Alliance & Leicester accounts 3 days ago. After dozens of attempts to speak to their help number, the person I spoke to COULD GIVE NO TIMESCALES FOR RESTORING THE ACCESS.
I did not appreciate just how good RBS was, until I had the misfortune to have to deal with Alliance & Leicester. Everything that could go wrong with Alliance & Leicester, has gone wrong, and they are no help when you are "lucky" enough to manage to speak to one of their employees.

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“I have repeated access problems. I seem to fail...”

★☆☆☆☆

written by on 28/05/2010

I have repeated access problems. I seem to fail security again and again, so I spend more time barred from the service than using it. We found one problem was that the user number they gave me was a digit short. That was not the only problem though, and tonight I am having problems again. I never have a problem with the Coop Bank where I also have Internet banking.

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“This site has steadily got slower and more difficult....”

★★☆☆☆

written by on 27/02/2010

This site has steadily got slower and more difficult. Have tried since yesterday am to pay wages. Still can't log in. When I get a page it hangs or I'm told login details are incorrect. No mention of site probems on home page. Unprofessional.

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“It's not always available! What's the point of an...”

★★☆☆☆

written by on 26/02/2010

It's not always available! What's the point of an internet bank you can't log in to?

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“please can i have pdf statements then i will go...”

★★★☆☆

written by on 09/01/2010

please can i have pdf statements then i will go paperless.
its the most important reason i am still with rbs!

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“Most importantly RBS online banking is SAFE.It easy to...”

★★★★★

written by on 09/09/2009

Most importantly RBS online banking is SAFE.It easy to use,and Fast.
You can check your account(s), and MasterCard account.
Payments may be organized ahead of time,therefore the worry of forgetting a payment is removed.
I certainly find it a great way of keeping track of my money.
It is easy to follow.
Your Account(s) can be easily downloaded.

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“I have been a member of RBS for over 20 years.-----for...”

★★★★★

written by diana reid on 06/09/2009

I have been a member of RBS for over 20 years.-----for personal Banking , I have found them very helpful,and always pleasant.
I already have suggested to several friends that they should change to the
Royal Bank of Scotland.
I was very upset over the Banking scandals ,but was relieved to see the ex boss did, eventually,take less Pension.
Considering the large losses they made, the Bonus' seemed unbelievable.
They however were not the only offenders.
I would still recommend their services.

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