30 Reviews for The Cotswold Company Catalogue Reviews

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The Cotswold Company Reviews

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  • JULIE DOVE Rank: Lance Corporal 18th Aug 2006

    Reviewer rating: 0 stars


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    The Cotswold Company has very arrogant, poor customer service. Delivery dates on elastic! Not interested in pleasing the customer, only in taking money far too early and then not meeting delivery dates. Would definitely not use again. If my stuff doesn't arrive at the next "guaranteed" delivery da ...

  • JULIE DOVE Rank: Lance Corporal 18th Aug 2006

    Reviewer rating: 0.5 stars


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    Forget the first date given for delivery, it won't happen. Don't expect a call from The Cotswold Company if there has been an error, they wait for you to ask them. Customer services unhelpful and arrogant. I took a day off work to take delivery of kitchen table, phoned and checked site for delivery ...

  • diggingplace 28th Jul 2006

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    Delivery date went from 7 days to 6 weeks then to 12 weeks. Arrived after 6 weeks after contacting company. Item was damaged. Customer services make endless promises but so far they hane not returned my calls. Four months on and problems are still not rectified satisfactorily. I would not recommend.

  • Claptonboy 10th Mar 2006

    Reviewer rating: 5 stars


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    I just love the Cotswold Comapny, I've always found them very friendly and efficient. Their prices are competitive and the service is generally very good. The website is easy to use and when it says

  • atomgear 15th Feb 2006

    Reviewer rating: 0.5 stars


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    After ordering the Cotswold Kitchen table and chairs that according to the internet order was scheduled for delivery in early December, imagine my surprise that this would now be delayed until the middle of January. This was a disaster as I wanted them for Christmas and only found out because I was ...

  • cirencester 27th Jan 2006

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    The Cotswold Company has to be the worse online shopping experience I've ever had. I ordered conservatory furniture and after waiting over 4 weeks I went on the online tracking system to discover that it was out of stock.

  • noli 13th Dec 2005

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    I have just had a second disappointing experience with the Cotswold Company. Twice now I have ordered on line, checking that the items were shown as in stock. It's the same each time: some time after ordering I get a letter saying I have to wait several weeks (which later stretch into more than two ...

  • colinn123 13th Dec 2005

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    Useless and expensive furniture, bed collapsed and
    The Cotswold Company customer services refuse to reply to emails and phone calls. Gave up in the end - stuck with an an expensive piece of scrapwood..
    Don't use them.

  • Victoria Garratt 14th Oct 2005

    Reviewer rating: 0.5 stars


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    I ordered the Studley bench and shelf units for my entrance hall from The Cotswold Company. On delivery the shelf unit was damaged and the fixings had fallen out. Originally Customer Service said they would send me a replacement but this was not forthcoming. Eventually I telephoned and was inform ...

  • NickyReese Rank: Lance Corporal 8th Sep 2005

    Reviewer rating: 1.5 stars


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    The Cotswold Company did seem to be good. But on a substandard goods delivery, the aftercare has been useless. Not only did the customer services completely ignore my request to redeliver by a certain date, they actually delivered it during the time we were away and left my 2 year old toddler strand ...