30 Reviews for The Cotswold Company Catalogue Reviews

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I have experienced horrendous service levels from The Cotswold Company and would NEVER recommend them to anyone, or indeed use them myself again.
On 1st December I ordered two drawer units, two bedside cabinets (both on a 14 day delivery date) and a storage box (in stock). I have now received sever ...

Barney9's review has yet to be rated - Be the first!
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When I placed my order with The Cotswold Company (very simple - just one item!), I was assured I'd receive it in two weeks.

Three months later, I was still waiting. I received three standard letters from them, each of which gave a new delivery date. None of these delivery dates were met.

I ...

chilli543's review has yet to be rated - Be the first!
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I ordered a coffee table, which I was told would be delivered two weeks later. I took a day off work (as they don't do weekends) to take delivery, and the item didn't arrive. After spending huge amounts of time on hold, I was told that a customer services person would find out what happened and call ...

Cotswolds's review has yet to be rated - Be the first!
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We ordered 2 items from Cotswold Company - but never again:
1. Despite numerous emails, texts, letters that they send you - the delivery will take place when the carrier chooses
2. Do not let them go until you have checked the goods - they do not unpack them (despite what their brochure/correspond ...

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Unfortunately, I ordered furniture and a rug, and both came damaged. I spent £300. Also, I had just had my home re-decorated, and the couriers damaged paint on several surfaces whilst taking the unit through to my dining area. The couriers advised me that this was a regular occurrence, and tha ...

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We decided to use The Cotswold Company instead of one of the cheaper places on the market as the furniture looked nice on the website and we thought that by paying more, you'd get a better service. Unfortunately this was not the case!

We ordered 2 pieces from the same range, both to be delivered ...

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This is one of the worst retail outlets that I have ever dealt with and would never order from The Cotswold Company again. Ordered £700 worth of furniture (after 25% discount) in July with a confirmed delivery date in September. The company guarantees in writing that customers will be informe ...

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This company has the worst customer service of any company I have ever come across and I will never order from The Cotswold Company again. They delivered damaged goods and it has taken numerous phone calls to get a new delivery date. Even now we're not confident this will happen as they consistentl ...

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I won't be using The Cotswold Company again. They didn't deliver when they said they would. It was impossible to get hold of anyone at either Cotswold or their carriers, despite repeated trying for two weeks. Eventually got the goods - two small flat packs - but they haven't had the courtesy to r ...

amandawaller's review has yet to be rated - Be the first!
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The Cotswold Company quote ages for your "guaranteed delivery slot", you stay in, they don't come. You call customer services, wait for 30 mins to get through, they say they'll call you back. They don't. You call back after 3 hours and wait for 45 minutes to get through before giving up. Then yo ...