Littlewoods Catalogue Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
215
13% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Littlewoods - Ask a question now

Media Gallery for Littlewoods

Littlewoods
Littlewoods
Littlewoods
Littlewoods

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Worst company ever”

Written on: 16/02/2013

Littlewoods really should do a Woolworths. Just disappear. Customer service is rude and indifferent. I've spoke to them three times. One time someone hung up the phone on me. The second time they were just rude because I complained about the quality of a product. The prices are just light day robbery. I wanted to buy an iMac, checked their website. The price is 300 pounds more then any other retailer. I haven't found any other product which is not significant cheaper anywhere else.Avoid, avoid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 19/02/2013

Hi,

We are very sorry to hear that you are not happy with the service that you have received.

We would like to advise that our prices are set to reflect the easy repayment terms that we offer such the chance to spread the cost of 20 or 52 weeks interest free or over 2 or 3 years on selected items (this is interest bearing).

If we can help with any problems or issues that you have experienced then please email us at Help@littlewoods.co.uk.

Many Thanks

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“worst company ever”

Written on: 09/02/2013 by kelly1991x (1 review written)

littlewoods are a joke and from reading these reviews i can see im not the only person. defo need to be closed down i ordered a dress for next day delivery so paid the 4.95 this is now the second day and my order has still not come when i pay for next day i expect next day i have tried to track my order but it has nothing on there. This dress was ordered for me to wear tonight. DO they think none of us have things we need to do sitting around for 2 days is not what i had in mind. They have lost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Response to kelly1991x's Review

Written on: 12/02/2013

Hi Kelly1991x,

We are very sorry to hear that your order was delayed. We can look into this with our couriers if you would like to email us at Help@littlewoods.co.uk.

Thanks

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“NEVER AGAIN”

Written on: 29/01/2013

I really wish I had read these reviews before placing my order, it is such a waste of time. I can't comment on the curtains I ordered because they still have not been delivered. I have called Littlewoods and I have been fobbed off, I left authorisation for my wife to deal with the problem but the woman on the phone left no mention of this on the account. I have had goods delivered from Australia quicker than theses curtains, I feel so annoyed. Hope Littlewoods go bankrupt they don't deserve to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 29/01/2013

Hi there,

We're sorry to hear this.

Could you please email us at Help@Littlewoods.co.uk and we'll look into this for you.

Many Thanks

Lizzie
Littlewoods Help Team.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Poor Delivery Service”

Written on: 25/01/2013

Ordered some goods and despite being retired and therefore at home most dates goods werereturned to Littlewooods as the delivery company ( Yodel) stated that no one wasat the address. Had to telephone Littlewoods to re-order goods. Once more parcel not delivered with the same reason being given. After a number of phone calls which was at my expence and which kept me waiting for a long time I finaly decovered that the parcel had been sent to an address that we had not lived at for 14years and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 27/01/2013

Hi there,

We're really sorry to hear of the issues you've had with your recent order.

If you would like to email us at Help@Littlewoods.co.uk and we'd be happy to look into this for you.

Many Thanks

Lizzie
Littlewoods Help Team.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★☆☆

“Good and Bad”

Written on: 17/01/2013 by 24601 (2 reviews written)

Set up account and put in discount code but site wouldn't allow me to proceed to credit and requested immediate payment. I called them instead and explained and the girl said we could do it by phone and it would be x amount. I had the checkout page open with cheaper total and despite this, she repeatedly stated the wrong amount-ignoring the discount code which gave me 10% off. It was a long, pointless call and I eventually gave up and agreed to proceed with her total. After waiting for my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Response to 24601's Review

Written on: 18/01/2013

Hi 24601,

We have read through your comments and we are really sorry to hear of the issues you have had.

If you would like to email us at contactus@littlewoodsireland.ie putting 'query' in the subject field we'll look into it for you.

Many Thanks

Lizzie
Littlewoods Help Team.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“ littlewoods terrible service”

Written on: 24/12/2012

i place a order for dinner set, on the 8th for a next day delivery, its now the 24th still no sign ,i email them about 20 times now ,some advisers seem to be trying to solve proble while others just fog you off by saying should get it after new year , or very soon, that helps NOT .i am not happy as wanted it for xmas, if i recive the order or when, i will pay them in full and will never shop there again!they say track your order ,, what is the point, if you no where the hold up is, you still… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 04/01/2013

Hi there,

We're really sorry that you have experienced a delay and that you have not always been helped when you have spoken to us.

If you are still waiting for your parcel please email us at Help@Littlewoods.co.uk and we will look into it for you.

We do thank you for leaving a comment and we do take all feedback on board.

Many Thanks

Lizzie
Littlewoods Help Team.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Zigzag57's Comment

Written on: 05/01/2013

no i didnt get the dinner set i was told after lots of nagging from me that it had been lost and has now been taken off my account,the thing that has made me mad is i dont work for you but could have told you it had been lost 2 weeks earlyer,if your going to have customer service you want the stuff to do there job ,to check if the item is where it is supposted to be, not to be told to wait longer, if it 2 or more weeks late, a lot of email i got back where from customer service stuff who clearly did not bother to check ,i had only 2 people who went on to check , and 4 who could not be bothered,and told dont worry its on its way,when i clearly know something was not right,the stuff need to be trained to , and to be monateredto check they are doing there job, if i was working and didnt do my job properly i would expect to be sacked,my account is now closed

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Awful service and delivery”

Written on: 21/12/2012 by nakita89 (1 review written)

I have been a Littlewoods customer for a few years now and for the past year I have had nothing but trouble when it comes to ordering stuff. They get the items wrong and when they correct it they get that wrong, you spend too long on hold to 08 numbers. Worst of all they use YODEL to deliver the goods. If you would like to receive your goods then I suggest use anywhere but Littlewoods. Yodel couldn't give 2 flying monkeys if you receive your goods or not, they will leave them woth anyone at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Response to nakita89's Review

Written on: 04/01/2013

Hi nakita89,

Thank you for leaving your feedback and we will be sure to pass this on.

Please be assured that we do value each and every one of our customers. We are sorry that you have experienced some delivery problems.

If you do have anything that you would like us to look into then please do not hesitate to contact us at Help@Littlewoods.co.uk and we'll do what we can.

Many Thanks

Lizzie
Littlewoods Help Team.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Can't fault them!”

Written on: 01/12/2012 by arthur2506 (6 reviews written)

I think Littlewoods are great. I have been a customer for about 3 years now. Firstly, they give accounts to pretty much anyone, even if you are under 18 you can just use a fake D.O.B, trust me! Secondly, I have had payment troubles in the past but after paying off the debt and as long as you don't miss payments they will raise your credit limit pretty as much as you want. Their Buy Now Pay Later option is good, especially if you wanna miss a few months payments i.e. during christmas time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lisamomhoffman's Response to arthur2506's Review

Written on: 09/12/2012

do they ship to USA And, what is the correct postal code i tried making an account and my correct postal code im using its stating its incorrect can u please advise?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Haven't a clue what they are doing”

Written on: 01/12/2012

I have been a littlewoods customer for 20 years and have to say they have got worse and worse over the years. Ive had problems with a few faulty items delivery's etc and customer services are absulutely useless. I bought a washing machine and it was faulty. It kept stopping at exactly 11 minutes and wouldnt drain or spin therefore ruining some clothes. They replaced it with the same model. When this model developed the same fault the lovely customer services supervisor said it was an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 02/12/2012

Hi there,

We are really sorry that your item has developed a fault and that your item wasn't delivered on the date we had specified.

If you'd like to email us at Help@Littlewoods.co.uk we'd be more than happy to look into it.

Many Thanks

Lizzie
Littlewoods Help Team.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“delivery missing 3months and still waiting”

Written on: 20/11/2012 by ladyleeanne (1 review written)

my delivery went missing 3months ago and littlewoods have done nothing about it, they have seen I have not signed for anything and still refused to help the only thing they have done inregards to the case is to send me dept collection letters. I shouldnt have to top up and wasting credit calling, not to mention my credit being destroy ed. I think littlewoods lack communication and needs to work on it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Response to ladyleeanne's Review

Written on: 20/11/2012

Hi Ladyleeanne,

We're very sorry to hear that your query has not yet been resolved.

Please could you email us at Help@littlewoods.co.uk and we can check the parcel tracking, discuss this with our couriers and complete the investigation for you.

Many Thanks

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst Company Going”

Written on: 18/11/2012

Awful customer service, disgustingly high prices and disorganized company. Had a credit account for a year and day by day, the company seems to be getting worse. Staff are rude and snotty, zero help really. BEWARE OF THIS COMPANY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 18/11/2012

HI,

We're very sorry to hear that you feel this way.

If we can help with any queries that you have with your account then you can email us at Help@Littlewoods.co.uk.

Many Thanks

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“AVOID!!!! AVOID!!!!! AVOID!!!!!!”

Written on: 17/11/2012

I ordered an item on buy now pay later. I set up direct debit and they collected initial payment and stopped. I found out later it was down to me to make sure i make full payment otherwise i pay them interest. So i arranged standing order for them. Then i made further purchase. I also thought they'd collect that payment. They did not. Now they have slapped on charges which cost as much as the goods!!! I am disputing the charges but I really could do without the annoyance. I am closing my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 18/11/2012

Hi,

The terms and conditions for our Buy Now Pay Later (BNPL) option does state that the cash price of the item must be paid in full before the item is charged to the account otherwise you will incur deferred interest.
No payments are requested for items on BNPL until they are charged to the account so they would not be included in any minimum payments taken via Direct Debit. You would have to make a seperate payment to the account which you can then allocate directly to the items on BNPL. Information on how to do this is displayed on our website and on each statement you receive.

If you require any assistance with your account then please email us at Help @littlewoods.co.uk

Many Thanks

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Extended service plan”

Written on: 15/11/2012 by Mucker1983 (1 review written)

I come home from work to find out that littlewoods have again set up another service plan what I did not order . This is the second time this has happened now and really is frustrating because the first time I did not no until it was over the 60 days and I could not cancel it so had to pay 140 for something I didn't want !! . I rang up this evening to be told that if I did not reply to the service plan letter asking me to buy it that they would set it up anyway only thing I can say is you are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Response to Mucker1983's Review

Written on: 18/11/2012

Hi Mucker1983,

We're very sorry to hear that this has happened and would like to look into this if possible.

You should be able to cancel any service plan/insurance/guarantee that you have with us.
We would like to advise that our service plans do automatically renew once expired so it may be that a plan you have had previously has renewed on your account.

If you would like to email us at Help@littlewoods.co.uk then we would be happy to look into this for you.

Many Thanks

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“SHOCKING!!!!!”

Written on: 07/11/2012 by tasha_21 (1 review written)

A week ago i applied for a credit account with littlewoods- was given a £500 limit there and then, came to order several items coming to a total of £241 well within my given 'credit limit'. Came online logged into my account the morning after placing the order to track it to find that my credit had been rejected, and my credit limit had gone down to £0.00!!! called the company to get a snotty woman on the other end of the phone telling me my account has been closed & my order had been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Response to tasha_21's Review

Written on: 07/11/2012

Hi Tasha_21,

We're very sorry to hear that your account application with us was not successful.

All applications are reviewed by our Account Security team who do attempt to contact you via telephone, then letter, should further information be required.

Hope this helps

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlemopeep's reply to Littlewoodsrep's Comment

Written on: 08/11/2012

They did the same to me, not nice :-(

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Horrendous ”

Written on: 05/11/2012

Got my account made an order simple !!! Ohhhhhh boo even over the phone it was terrible no one knowing what the discount codes where what the worked on n eventually after half an hour I released the call tellin the advisor is do it on the Internet so I did only for the order not to show up on my account then I had to call again to make sure it was made to be told it was because it's Sunday so checked this morning n it's still not there rang again to be told it needs authorising WHAT NEEDS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 05/11/2012

Hi there,

Thank you for leaving a comment.

We're sorry that your ordering did not go smoothly.

Our contact centre staff are not given promotional codes, these are targeted by our marketing team. Our contaqct centre staff can only input a code that a customer has quoted. However, if this doesn't work then they should be able to check the Terms and Conditions of the code and let the customer know if the qualify or not.

As the order is your first order and we don't have a trading history with you, then we sometimes need further information or an initial payment. Our Authorisations team can advise further with this type of query.

We do apologise that this was not explained over the telephone and we will be sure to pass on your feedback.

If you do have any further questions, then please do not hesitate to contact us at Help@Littlewoods.co.uk.

Many Thanks

Lizzie
Littlewoods Help Team.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Item went in sale day after purchase”

Written on: 01/11/2012

I ordered boots that cost me nearly £200, two days later they arrived. When checking the site the very next day I noticed the boots I had ordered were £60 cheaper. After doing research I learnt you could reclaim the money back within a time frame. I phoned and was told I would need to reorder the boots at the sale price and send the ones I currently have back to them. This seems very long winded, so plan on sending them back for a full refund. Why would you waste money and effort when I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 01/11/2012

Hi,

We do have a policy that any orders are charged at the price that was agreed at the point of order. If an order is placed before a sale, and then the price of the item drops, then we do not reduce the price to match the sale price - similarly we do not raise the price if our selling price increases after the order is placed.
We have this policy to ensure that our customers are treated fairly.

If you wish to re-order at the lower price then you can do so via our website and return the original order to us for credit.

Many Thanks

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marshmallowkitty's Comment

Written on: 01/11/2012

Your missing the point, many times I have purchased things from your website for them to go in sale a few days later of which I did not loose sleep over. The case for me here is I hadn't even recieved the boots an they were reduced massively, if they had been only reduced by say £30 I'd not of followed this up and kept them, however £60 is ridiculous.

Thank you for the apology.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“I stayed in all day, canceled plans & nothing came!”

Written on: 31/10/2012

I ordered a overhead storage unit just a little over 3weeks ago, they gave me a date which it would arrive on. 29:10:2012 is the day they said it would be delivered to my home, between the times from 7am to 7:30pm is when my package would arrive. I stayed in all day, it got to 8pm and nothing came, stayed in thinking they might be late, now it 00:40am in the morning and still nothing. I'm frustrated at the fact they tell people to stay at home and wait for their delivery but NOT TURN UP. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Comment

Written on: 31/10/2012

Hi,

We are very sorry to hear that you have not received your parcel. We do provide order tracking via our website which will update at each stage your parcel is scanned and show when it is loaded onto a van for delivery.
If you would like to email us at Help@littlewoods.co.uk then we can check your order tracking and help.

Many Thanks

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Ridiculously high payments!!”

Written on: 27/10/2012 by ejs29 (4 reviews written)

I have a catalogue with both Littlewoods and Very (owned by the same company) I owe £760 to Littlewoods and £620 to Very. My minimum payment to Very is £5.00 a month. My minimum payment to Littlewoods is £156.00! My minimum payment was £112.00 a month then with the addition of an £80 rug, it jumped up to £156.00! It is completely outrageous! Most companies require you to pay 5% of the balance, well I should only be paying £40 a month then. I had a Littlewoods catalogue about 3 years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Littlewoodsrep's Response to ejs29's Review

Written on: 30/10/2012

Hi ejs29,

We are very sorry to hear that you are not happy with the way the minimum payment for your Littlewoods account is calculated.
As per our terms and conditions your minimum payment is based on the payment terms you chose for the items you have ordered.
You can order over 20 or 52 week payment terms which are interest free or 104 and 156 weeks which are both interest bearing.
Ordering over 20 weeks means that the payments each month are higher but the item is paid off quicker whereas ordering over a longer term, such as 104 weeks, means that the monthly payments are lower but the item will take longer to clear from your balance.
With your Very account the minimum payment requested each month is 7% of your current balance or £5.00 whichever is greater.

We can look into your Littlewoods account to check exactly what has been ordered and over what payment terms. You can email us at Help@littlewoods.co.uk and we would be happy to help.

Many Thanks

Dave
Littlewoods Help Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ejs29's reply to Littlewoodsrep's Comment

Written on: 31/10/2012

With my first order - which was large due to moving house and ordering lots - I selected the longer payment terms but my order was rejected because the longer payment terms meant I would go over my credit limit because the interest price was automatically included, so I had no choice but to select 20 weeks - how is that fair? You left me with no choice!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lauren_Louse's reply to Littlewoodsrep's Comment

Written on: 11/11/2012

My Littlwoods account is ridiculous! My minimum payment is £170.00 maybe more! i owe about £850.00. I could not afford that payment i rang up to explain this. Now you are asking for £295.00 as a minimum payment. Why are the payments so high? All my other accounts are no more than £40.00 a month and i owe them more than littlewoods. I have an account with woolworths, very, simply be and fashion world. I have only had these stupid problems with littlewoods. I want it sorted. I want my payments reducing ASAP! I cannot wait to get shut of this account.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★★★★★

“excellent service”

Written on: 21/10/2012

Prompt all round service on all items I have purchased in the past, never been disappointed with any part of service from Littlewoods, Well done, would definitely use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent”

Written on: 19/10/2012

I have been using littlewoods for over 6 months now and couldn't be happier, generally the delivery is fast. More than happy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview