Littlewoods Catalogue Reviews

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★☆☆☆☆
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★☆☆☆☆

“rip off”

Written on: 11/06/2013 by Queentee (4 reviews written)

I if you want to get ripped off then go to littlewoods . This company is ridiculous and i never ever want to buy something from then .I've learnt my lesson… Read Full Review

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Littlewoodsrep's Response to Queentee's Review

Written on: 12/06/2013

Hi,

We're really sorry to hear that you feel this way.

If you require any help with a query you have with your account or with an order then please drop us an email and we will be able to look into this for you.

Many Thanks

Dave
Littlewoods Help Team

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★★★☆☆

“POOR CUSTOMER SERVICE”

Written on: 01/06/2013

Like most big comapnies, when things go well everything is ok. The problems arise when things go wrong. Littlewoods are good at 'passing the book' and not sorting problems out. Every problem I have had with Littlewoods has been duplicated orders and carrier problems. I have complained numerous times about the carrier company they use, but there is never an apology or anything. Just at the moment I am having problems regarding the delivery of a Cooker, which for some reason Littlewoods… Read Full Review

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Littlewoodsrep's Comment

Written on: 04/06/2013

Hi there,

We're really sorry to hear of the issues you've been experiencing.

If you would like to email us at Help@Littlewoods.co.uk, we will look into this for you.

Many Thanks

Lizzie
Littlewoods Help Team.

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 31/05/2013 by brype19 (21 reviews written)

Due to personal Circumstances ( Car Crash ) i have been unable to make full payment for 1 month Explained this to there Ignorant Rude and basically Snotty Customer Services who say you either pay what we want or it will be transferred to nationwide debt recovery who are littlewoods under another name also they then add £12 Debt Chasing charge every month and £12.00 for late payments the company do not care about There customers they basically only care about getting there money as fast as… Read Full Review

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Littlewoodsrep's Response to brype19's Review

Written on: 31/05/2013

Hi,

We are very sorry to hear this.

Due to this being a Financial Services query, our Customer Services are not trained in this area and are unable to deal with queries as such. Therefore, we would advise to contact our Arrears Team who may be able to help you further in regards to this matter..

Many thanks,

Fiona
Littlewoods Help Team

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Brype19's reply to Littlewoodsrep's Comment

Written on: 03/06/2013

this is utter rubbish i have now made all my payments and sent about 5 emails asking you to close the account i do not want to deal with you
and i suppose you're rude debt collectors are not trained in this either just ripping me off and charging me 12.00 for them calling me
Just close my account asap and i will be happy

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Danzino2013's Response to brype19's Review

Written on: 02/08/2013

Yes totally agree you as soon as I pay off the outstanding debt I'm terminating the contract

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★★★★★

“i think littlewoods very good owen takes 2 day good...”

Written on: 02/05/2013

i think littlewoods very good owen takes 2 day good like clothes but i just clear debt of 24.49 littlewoods and owe K&co that be pay bye june just going waite 24th august apply credit account from sandra mcnally… Read Full Review

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★☆☆☆☆

“DISGUSTING CUSTOMER SERVICE ”

Written on: 25/04/2013

Due to personal Circumstances i have been unable to make full payment for a couple of months Explained this to there Ignorant Rude and basically Snotty Customer Services who say you either pay what we want or it will be transferred to nationwide debt recovery who are littlewoods under another name also they then add £12 Debt Chasing charge every month the company do not care about There customers they basically only care about getting there money as fast as possible You are better off… Read Full Review

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Littlewoodsrep's Comment

Written on: 26/04/2013

Hi there,

We're sorry to hear this.

As this is a Financial Services query then our Customer Services are unable to help with payment queries of this nature as they aren't trained in this area, but if you call our Arrears team on 0844 822 4646 they may be able to help further.

Many Thanks

Lizzie
Littlewoods Help Team.

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Derek64's Comment

Written on: 26/04/2013

already tried this and was told on 2 different occasions i am to pay what you tell me and you are prepared to budge on it

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Derek64's Comment

Written on: 26/04/2013

PLEASE DISREGARD ABOVE COMMENT DUE TO SEVERAL TYPO's


already tried this and was told on 2 different occasions i am to pay what you tell me and you are not prepared to budge on it

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★☆☆☆☆

“VERY BAD CUSTOMER SERVICE”

Written on: 21/04/2013 by AARON12 (2 reviews written)

WORSE COMPANY TO DEAL WITH REGARDS CUSTOMER SERVICE. THE STAFF DO NOT CARE, THEY CANT GET THEIR INFORMATION RIGHT, OR THEY DONT READ YOUR EMAIL PROPERLY AND REPLY TO YOU SOMETHING THAT HAS NO RELEVANCE TO YOUR QUERY/COMPLAINT. THEY ARE DISGRACEFUL… Read Full Review

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Littlewoodsrep's Response to AARON12's Review

Written on: 24/04/2013

Hi,

We're very sorry to hear you are unhappy with the service received.

If you could email us with details of your query to Help@Littlewoods.co.uk we will be happy to look into any issues for you, and will be sure to pass on your feedback.

Many thanks,

Fiona
Littlewoods Help Team

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Aaron12's Response to AARON12's Review

Written on: 30/04/2013

no point, you all never read my emails properly and take no notice. Your company has declined rapidly...never again will i use you after years of being a customer

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★☆☆☆☆

“Disgraceful!!”

Written on: 15/04/2013 by HJSALE30 (1 review written)

This is the worst company i have ever delt with! I orderd a washing machine which was delivered DAMAGED on the Monday, i called littlewoods and they said it would be another week for an exchange, i demanded that they had one delivered the same week. An exchange was organised for the Thursday, i then recieved a message to say that the collection was still taking place but not the delivery. At this point i wasn't happy with the service or the call center as they were less than helpful! They then… Read Full Review

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Littlewoodsrep's Response to HJSALE30's Review

Written on: 15/04/2013

Hi,

We're very sorry to hear of the problems you have experienced and service received in regards to this matter.

If you would like to email us at Help@Littlewoods.co.uk we will do what we can to help.

Many thanks,

Fiona
Littlewoods Help Team

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★☆☆☆☆

“Shocking ”

Written on: 12/04/2013

Littlewoods are a disgrace....Avoid them....Worst customer service ive ever experienced and rip off telephone charges....AVOID...AVOID...AVOID… Read Full Review

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Littlewoodsrep's Comment

Written on: 15/04/2013

Hi,

We're very sorry to hear you're unhappy with the service received.

If you have any issues you'd like us to look into, please email us at Help@Littlewoods.co.uk.

Many thanks,

Fiona
Littlewoods Help Team

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Babylon67676767's Comment

Written on: 15/04/2013

Its a pity your customer service agents are not as helpful when you telephone them....Left on the line for 25 minutes and being charged at 0844 rates for the privilege...Then being told by an agent with a horrible scouse accent that there is nothing we can do......I have had to write in person with my complaints to your so called customer excellence department....I dont hold out much hope of a positive response and will probably have to take my case to trading standards....What littlewoods need is some competition instead of this virtual monopoly....

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★☆☆☆☆

“GO SOMEWHERE ELSE.”

Written on: 07/04/2013

Never in my life have I met such idiots. Customer service appaling. I'm heavily pregnant took them 3 weeks to deliver a bed. Once delivered, bed was badly damaged. After 2 phone calls then finally said they would pick up and give me a refund. After week later I still have bed and no refund. Closing my account once they take the bed back. Also found same bed with someone else for half price! … Read Full Review

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Littlewoodsrep's Comment

Written on: 08/04/2013

Hi,

We're extremely sorry to hear that your bed was received in this condition and that a collection has not yet taken place.

Please email us at Help@littlewoods.co.uk and we will ensure that this arranged with our couriers ASAP.

Many Thanks

Dave
Littlewoods Help Team

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Firebyrd's Comment

Written on: 14/06/2013

I had the same problem, took them six weeks to deliver my bed when it did arrive they had forgotten to bring the mattress, also you try getting electrical repairs done under guarantee they tell you to contact the manufacturer they just won't take responsibility and many of the items you get are either damaged or pack up after a few months. best avoided.

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★☆☆☆☆

“very dissapointed”

Written on: 05/04/2013

i have been with littlewoods for over 30yrs, have always had a good relationship with them until recently, it started just before xmas, i had a customer who couldn't meet his payment, he paid what he could afford, as a result it didn't meet the minimum payment so i ended up getting a £12 charge, when the next payment was due the customer again could't pay, so i rang littlewoods… Read Full Review

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Littlewoodsrep's Comment

Written on: 06/04/2013

Hi,

We're sorry to hear the problems you have been having with payments.

If you'd like us to look into this for you, please email us at Help@Littlewoods.co.uk.

Many thanks,

Fiona
Littlewoods Help Team

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Commins's Comment

Written on: 11/04/2013

so much for you trying to help, ive just recieved an email from customer services saying nothing can be done, im not wasting anymore time with this, as i said in my last email to you i am sending last & final payment tomorrow then thats it i want no more to done with littlewoods, i have been well & truly ripped off, i will search out every review page i can & warn people against you, because i dont wany anyone to be treated as i have its disgraceful

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★☆☆☆☆

“customer service ”

Written on: 27/03/2013 by paul-mc (1 review written)

what a load of rubbish the credit team just rip everyone off, i made a payment in feb for march then after i paid it they wanted another payment for march saying they dont take payments in advance but when i made the payment it clearly said minimum payment to reach us by march ... now they have added a charge lol they can shove there charge i will just not pay it idiots dont bother with them complete bunch off ******… Read Full Review

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Littlewoodsrep's Response to paul-mc's Review

Written on: 27/03/2013

Hi,

We're sorry to hear this.

If you'd like us to look into this for you, please email your details to us at Help@Littlewoods.co.uk

Thanks

Fiona
Littlewoods Help Team

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★☆☆☆☆

“Consistently late and poor customer service.”

Written on: 27/03/2013

Well I ordered a few items from Littlewoods. Overall coming to just over £600 and all of these items we're dispatched and due for delivery at totlly different dates, this is just for starters. My first item got here on time with no problems at all, and the same with the next.. they were on time apart from it erratic delivery scheme they use. Then upon the date of "Latest delivery" which was over a month after original delivery date I didn't receive my item. I rang straight up the next day and… Read Full Review

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Littlewoodsrep's Comment

Written on: 27/03/2013

Hi,

We're very sorry to hear of the problems you have had and that you have not received your order.

If you email us at Help@Littlewoods.co.uk we'll be happy to look into this for you.

Many thanks,

Fiona
Littlewoods Help Team

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★★★★★

“ipads ”

Written on: 26/03/2013

hi i was wondering why you sell apple iPod,apple macs but not apple iPad… Read Full Review

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Littlewoodsrep's Comment

Written on: 27/03/2013

Hi

If you go to our website www.littlewoods.com and type iPad in the search bar, there should be a selection of Apple iPads.

Many thanks

Fiona
Littlewoods Help Team

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★☆☆☆☆

“Littlewoods = big mugs ”

Written on: 13/03/2013

The most terrible people to deal with their customer service is absolutely rubbish and prices are 50 to 80% higher then others available online. Some buddy shut them down… Read Full Review

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Littlewoodsrep's Comment

Written on: 13/03/2013

Hi there,

We're sorry you feel this way.

Our buyers do work hard to get the best prices to reflect the payment terms that we offer. All feedback is appreciated and we will be sure to pass this on.

If there is anything that you would like us to look into, please email Help@Littlewoods.co.uk and we'll do what we can to help.

Many Thanks

Lizzie
Littlewoods Help Team.

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★☆☆☆☆

“disgusted !”

Written on: 22/02/2013 by disgustedcustomer29 (1 review written)

I am so disgusted with littlewoods i bought a kobo vox ereader in June from them worked fine unill sep was away to use it and for some strange reason it cracked the screen from inside. So in sep i phoned littlewoods to say it was faulty got told to it would get picked up which it did and that my account would be credited with £189.99 this did not happen got the kobo back which had to pay £3.95 for getting it back have had nothing but hassle . Sent an appeal letter heard nothing sent another… Read Full Review

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Littlewoodsrep's Response to disgustedcustomer29's Review

Written on: 26/02/2013

Hi,

We're very sorry to hear of the experiences you have had with this order and would like to help. It sounds like your Kobo eReader was inspected by our Returns Compliance team who do advise that screen faults, such as cracks, are not covered by our Returns Policy. We can check your account - and the notes that this team will have left if you would like to send an email to us at Help@littlewoods.co.uk.

Many Thanks

Dave
Littlewoods Help Team

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★☆☆☆☆

“NEVER AGAIN!!!!”

Written on: 20/02/2013

I have been shopping at littlewoods 2 years and have always had a reasanable service until this december i ordered some packages for christmas and by the 20th hadnt arrived so i was panicing since then i have rang up several time promises after promises and nothing they promised me that they would be here xmas eve and this was garanteed by two different people they never came since then i have been contantly been ringing up up and getting no were this has been so stressful and i will NEVER SHOP… Read Full Review

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Littlewoodsrep's Comment

Written on: 22/02/2013

Hi there,

We do apologise that there has been such a delay with your delivery and for the service you have received. All of our delivery dates are expected and we cannot give any guarantees as there are some factors that are out of our control.

If you would like to email us at Help@Littlewods.co.uk and we'll look into this for you.

Many Thanks

Lizzie
Littlewoods Help Team.

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★☆☆☆☆

“Money Grabbers At Ay Cost”

Written on: 20/02/2013

It seems that Littlewaodds is only interested in taking money, even off those thart cannot afford to part with it. They make it very difficult for their customers to control their spending. A concerned parent… Read Full Review

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Deathflowetr's Comment

Written on: 04/01/2014

Totally agree with you on this point. I have been in serious debt with them twice because they encouraged me to spend spend spend constantly throwing offers at me, increasing my credit limit offering purchases on 'buy now pay later' What they forget to point out is the HUMONGOUS interest charges if you do pay later.

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★☆☆☆☆

“JUST DONT”

Written on: 17/02/2013

They charge extortionate amounts of money for their products. For example, went to order a Chelsea shirt from them, £69?! you can get them for £35 - £40 from most other online companies. Also went to order Beats Dr Dre headphones which were £219, yet their sister company Very is charging £169 for the exact same product!! Just shows how much money they put onto products knowing some people have no choice but to pay weekly! Shocking, advantage taking behaviour. Your better off getting a… Read Full Review

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Littlewoodsrep's Comment

Written on: 19/02/2013

Hi,

Our prices are designed to reflect the easy repayment terms that we offer such as the option to pay over 20 or 52 weeks interest free or to spread the cost even further over 2 or 3 year payment terms (this is interest bearing). This helps to make shopping affordable and more manageable by not having to pay for it all upfront.

Many Thanks

Dave
Littlewoods Help Team

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★☆☆☆☆

“Worst company ever”

Written on: 16/02/2013

Littlewoods really should do a Woolworths. Just disappear. Customer service is rude and indifferent. I've spoke to them three times. One time someone hung up the phone on me. The second time they were just rude because I complained about the quality of a product. The prices are just light day robbery. I wanted to buy an iMac, checked their website. The price is 300 pounds more then any other retailer. I haven't found any other product which is not significant cheaper anywhere else.Avoid, avoid… Read Full Review

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Littlewoodsrep's Comment

Written on: 19/02/2013

Hi,

We are very sorry to hear that you are not happy with the service that you have received.

We would like to advise that our prices are set to reflect the easy repayment terms that we offer such the chance to spread the cost of 20 or 52 weeks interest free or over 2 or 3 years on selected items (this is interest bearing).

If we can help with any problems or issues that you have experienced then please email us at Help@littlewoods.co.uk.

Many Thanks

Dave
Littlewoods Help Team

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★☆☆☆☆

“worst company ever”

Written on: 09/02/2013 by kelly1991x (1 review written)

littlewoods are a joke and from reading these reviews i can see im not the only person. defo need to be closed down i ordered a dress for next day delivery so paid the 4.95 this is now the second day and my order has still not come when i pay for next day i expect next day i have tried to track my order but it has nothing on there. This dress was ordered for me to wear tonight. DO they think none of us have things we need to do sitting around for 2 days is not what i had in mind. They have lost… Read Full Review

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Littlewoodsrep's Response to kelly1991x's Review

Written on: 12/02/2013

Hi Kelly1991x,

We are very sorry to hear that your order was delayed. We can look into this with our couriers if you would like to email us at Help@littlewoods.co.uk.

Thanks

Dave
Littlewoods Help Team

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