Littlewoods Catalogue Reviews

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★☆☆☆☆
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★☆☆☆☆

“customer service ”

Written on: 27/03/2013 by paul-mc (1 review written)

what a load of rubbish the credit team just rip everyone off, i made a payment in feb for march then after i paid it they wanted another payment for march saying they dont take payments in advance but when i made the payment it clearly said minimum payment to reach us by march ... now they have added a charge lol they can shove there charge i will just not pay it idiots dont bother with them complete bunch off ******… Read Full Review

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Littlewoodsrep's Response to paul-mc's Review

Written on: 27/03/2013

Hi,

We're sorry to hear this.

If you'd like us to look into this for you, please email your details to us at Help@Littlewoods.co.uk

Thanks

Fiona
Littlewoods Help Team

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★☆☆☆☆

“Consistently late and poor customer service.”

Written on: 27/03/2013

Well I ordered a few items from Littlewoods. Overall coming to just over £600 and all of these items we're dispatched and due for delivery at totlly different dates, this is just for starters. My first item got here on time with no problems at all, and the same with the next.. they were on time apart from it erratic delivery scheme they use. Then upon the date of "Latest delivery" which was over a month after original delivery date I didn't receive my item. I rang straight up the next day and… Read Full Review

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Littlewoodsrep's Comment

Written on: 27/03/2013

Hi,

We're very sorry to hear of the problems you have had and that you have not received your order.

If you email us at Help@Littlewoods.co.uk we'll be happy to look into this for you.

Many thanks,

Fiona
Littlewoods Help Team

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★★★★★

“ipads ”

Written on: 26/03/2013

hi i was wondering why you sell apple iPod,apple macs but not apple iPad… Read Full Review

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Littlewoodsrep's Comment

Written on: 27/03/2013

Hi

If you go to our website www.littlewoods.com and type iPad in the search bar, there should be a selection of Apple iPads.

Many thanks

Fiona
Littlewoods Help Team

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★☆☆☆☆

“Littlewoods = big mugs ”

Written on: 13/03/2013

The most terrible people to deal with their customer service is absolutely rubbish and prices are 50 to 80% higher then others available online. Some buddy shut them down… Read Full Review

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Littlewoodsrep's Comment

Written on: 13/03/2013

Hi there,

We're sorry you feel this way.

Our buyers do work hard to get the best prices to reflect the payment terms that we offer. All feedback is appreciated and we will be sure to pass this on.

If there is anything that you would like us to look into, please email Help@Littlewoods.co.uk and we'll do what we can to help.

Many Thanks

Lizzie
Littlewoods Help Team.

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★☆☆☆☆

“disgusted !”

Written on: 22/02/2013 by disgustedcustomer29 (1 review written)

I am so disgusted with littlewoods i bought a kobo vox ereader in June from them worked fine unill sep was away to use it and for some strange reason it cracked the screen from inside. So in sep i phoned littlewoods to say it was faulty got told to it would get picked up which it did and that my account would be credited with £189.99 this did not happen got the kobo back which had to pay £3.95 for getting it back have had nothing but hassle . Sent an appeal letter heard nothing sent another… Read Full Review

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Littlewoodsrep's Response to disgustedcustomer29's Review

Written on: 26/02/2013

Hi,

We're very sorry to hear of the experiences you have had with this order and would like to help. It sounds like your Kobo eReader was inspected by our Returns Compliance team who do advise that screen faults, such as cracks, are not covered by our Returns Policy. We can check your account - and the notes that this team will have left if you would like to send an email to us at Help@littlewoods.co.uk.

Many Thanks

Dave
Littlewoods Help Team

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★☆☆☆☆

“NEVER AGAIN!!!!”

Written on: 20/02/2013

I have been shopping at littlewoods 2 years and have always had a reasanable service until this december i ordered some packages for christmas and by the 20th hadnt arrived so i was panicing since then i have rang up several time promises after promises and nothing they promised me that they would be here xmas eve and this was garanteed by two different people they never came since then i have been contantly been ringing up up and getting no were this has been so stressful and i will NEVER SHOP… Read Full Review

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Littlewoodsrep's Comment

Written on: 22/02/2013

Hi there,

We do apologise that there has been such a delay with your delivery and for the service you have received. All of our delivery dates are expected and we cannot give any guarantees as there are some factors that are out of our control.

If you would like to email us at Help@Littlewods.co.uk and we'll look into this for you.

Many Thanks

Lizzie
Littlewoods Help Team.

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★☆☆☆☆

“Money Grabbers At Ay Cost”

Written on: 20/02/2013

It seems that Littlewaodds is only interested in taking money, even off those thart cannot afford to part with it. They make it very difficult for their customers to control their spending. A concerned parent… Read Full Review

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Deathflowetr's Comment

Written on: 04/01/2014

Totally agree with you on this point. I have been in serious debt with them twice because they encouraged me to spend spend spend constantly throwing offers at me, increasing my credit limit offering purchases on 'buy now pay later' What they forget to point out is the HUMONGOUS interest charges if you do pay later.

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★☆☆☆☆

“JUST DONT”

Written on: 17/02/2013

They charge extortionate amounts of money for their products. For example, went to order a Chelsea shirt from them, £69?! you can get them for £35 - £40 from most other online companies. Also went to order Beats Dr Dre headphones which were £219, yet their sister company Very is charging £169 for the exact same product!! Just shows how much money they put onto products knowing some people have no choice but to pay weekly! Shocking, advantage taking behaviour. Your better off getting a… Read Full Review

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Littlewoodsrep's Comment

Written on: 19/02/2013

Hi,

Our prices are designed to reflect the easy repayment terms that we offer such as the option to pay over 20 or 52 weeks interest free or to spread the cost even further over 2 or 3 year payment terms (this is interest bearing). This helps to make shopping affordable and more manageable by not having to pay for it all upfront.

Many Thanks

Dave
Littlewoods Help Team

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★☆☆☆☆

“Worst company ever”

Written on: 16/02/2013

Littlewoods really should do a Woolworths. Just disappear. Customer service is rude and indifferent. I've spoke to them three times. One time someone hung up the phone on me. The second time they were just rude because I complained about the quality of a product. The prices are just light day robbery. I wanted to buy an iMac, checked their website. The price is 300 pounds more then any other retailer. I haven't found any other product which is not significant cheaper anywhere else.Avoid, avoid… Read Full Review

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Littlewoodsrep's Comment

Written on: 19/02/2013

Hi,

We are very sorry to hear that you are not happy with the service that you have received.

We would like to advise that our prices are set to reflect the easy repayment terms that we offer such the chance to spread the cost of 20 or 52 weeks interest free or over 2 or 3 years on selected items (this is interest bearing).

If we can help with any problems or issues that you have experienced then please email us at Help@littlewoods.co.uk.

Many Thanks

Dave
Littlewoods Help Team

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★☆☆☆☆

“worst company ever”

Written on: 09/02/2013 by kelly1991x (1 review written)

littlewoods are a joke and from reading these reviews i can see im not the only person. defo need to be closed down i ordered a dress for next day delivery so paid the 4.95 this is now the second day and my order has still not come when i pay for next day i expect next day i have tried to track my order but it has nothing on there. This dress was ordered for me to wear tonight. DO they think none of us have things we need to do sitting around for 2 days is not what i had in mind. They have lost… Read Full Review

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Littlewoodsrep's Response to kelly1991x's Review

Written on: 12/02/2013

Hi Kelly1991x,

We are very sorry to hear that your order was delayed. We can look into this with our couriers if you would like to email us at Help@littlewoods.co.uk.

Thanks

Dave
Littlewoods Help Team

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★☆☆☆☆

“NEVER AGAIN”

Written on: 29/01/2013

I really wish I had read these reviews before placing my order, it is such a waste of time. I can't comment on the curtains I ordered because they still have not been delivered. I have called Littlewoods and I have been fobbed off, I left authorisation for my wife to deal with the problem but the woman on the phone left no mention of this on the account. I have had goods delivered from Australia quicker than theses curtains, I feel so annoyed. Hope Littlewoods go bankrupt they don't deserve to… Read Full Review

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Littlewoodsrep's Comment

Written on: 29/01/2013

Hi there,

We're sorry to hear this.

Could you please email us at Help@Littlewoods.co.uk and we'll look into this for you.

Many Thanks

Lizzie
Littlewoods Help Team.

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★★☆☆☆

“Poor Delivery Service”

Written on: 25/01/2013

Ordered some goods and despite being retired and therefore at home most dates goods werereturned to Littlewooods as the delivery company ( Yodel) stated that no one wasat the address. Had to telephone Littlewoods to re-order goods. Once more parcel not delivered with the same reason being given. After a number of phone calls which was at my expence and which kept me waiting for a long time I finaly decovered that the parcel had been sent to an address that we had not lived at for 14years and… Read Full Review

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Littlewoodsrep's Comment

Written on: 27/01/2013

Hi there,

We're really sorry to hear of the issues you've had with your recent order.

If you would like to email us at Help@Littlewoods.co.uk and we'd be happy to look into this for you.

Many Thanks

Lizzie
Littlewoods Help Team.

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★★★☆☆

“Good and Bad”

Written on: 17/01/2013 by 24601 (2 reviews written)

Set up account and put in discount code but site wouldn't allow me to proceed to credit and requested immediate payment. I called them instead and explained and the girl said we could do it by phone and it would be x amount. I had the checkout page open with cheaper total and despite this, she repeatedly stated the wrong amount-ignoring the discount code which gave me 10% off. It was a long, pointless call and I eventually gave up and agreed to proceed with her total. After waiting for my… Read Full Review

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Littlewoodsrep's Response to 24601's Review

Written on: 18/01/2013

Hi 24601,

We have read through your comments and we are really sorry to hear of the issues you have had.

If you would like to email us at contactus@littlewoodsireland.ie putting 'query' in the subject field we'll look into it for you.

Many Thanks

Lizzie
Littlewoods Help Team.

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★☆☆☆☆

“ littlewoods terrible service”

Written on: 24/12/2012

i place a order for dinner set, on the 8th for a next day delivery, its now the 24th still no sign ,i email them about 20 times now ,some advisers seem to be trying to solve proble while others just fog you off by saying should get it after new year , or very soon, that helps NOT .i am not happy as wanted it for xmas, if i recive the order or when, i will pay them in full and will never shop there again!they say track your order ,, what is the point, if you no where the hold up is, you still… Read Full Review

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Littlewoodsrep's Comment

Written on: 04/01/2013

Hi there,

We're really sorry that you have experienced a delay and that you have not always been helped when you have spoken to us.

If you are still waiting for your parcel please email us at Help@Littlewoods.co.uk and we will look into it for you.

We do thank you for leaving a comment and we do take all feedback on board.

Many Thanks

Lizzie
Littlewoods Help Team.

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Zigzag57's Comment

Written on: 05/01/2013

no i didnt get the dinner set i was told after lots of nagging from me that it had been lost and has now been taken off my account,the thing that has made me mad is i dont work for you but could have told you it had been lost 2 weeks earlyer,if your going to have customer service you want the stuff to do there job ,to check if the item is where it is supposted to be, not to be told to wait longer, if it 2 or more weeks late, a lot of email i got back where from customer service stuff who clearly did not bother to check ,i had only 2 people who went on to check , and 4 who could not be bothered,and told dont worry its on its way,when i clearly know something was not right,the stuff need to be trained to , and to be monateredto check they are doing there job, if i was working and didnt do my job properly i would expect to be sacked,my account is now closed

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★☆☆☆☆

“Awful service and delivery”

Written on: 21/12/2012 by nakita89 (1 review written)

I have been a Littlewoods customer for a few years now and for the past year I have had nothing but trouble when it comes to ordering stuff. They get the items wrong and when they correct it they get that wrong, you spend too long on hold to 08 numbers. Worst of all they use YODEL to deliver the goods. If you would like to receive your goods then I suggest use anywhere but Littlewoods. Yodel couldn't give 2 flying monkeys if you receive your goods or not, they will leave them woth anyone at… Read Full Review

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Littlewoodsrep's Response to nakita89's Review

Written on: 04/01/2013

Hi nakita89,

Thank you for leaving your feedback and we will be sure to pass this on.

Please be assured that we do value each and every one of our customers. We are sorry that you have experienced some delivery problems.

If you do have anything that you would like us to look into then please do not hesitate to contact us at Help@Littlewoods.co.uk and we'll do what we can.

Many Thanks

Lizzie
Littlewoods Help Team.

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★★★★☆

“Can't fault them!”

Written on: 01/12/2012 by arthur2506 (6 reviews written)

I think Littlewoods are great. I have been a customer for about 3 years now. Firstly, they give accounts to pretty much anyone, even if you are under 18 you can just use a fake D.O.B, trust me! Secondly, I have had payment troubles in the past but after paying off the debt and as long as you don't miss payments they will raise your credit limit pretty as much as you want. Their Buy Now Pay Later option is good, especially if you wanna miss a few months payments i.e. during christmas time… Read Full Review

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Lisamomhoffman's Response to arthur2506's Review

Written on: 09/12/2012

do they ship to USA And, what is the correct postal code i tried making an account and my correct postal code im using its stating its incorrect can u please advise?

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★☆☆☆☆

“Haven't a clue what they are doing”

Written on: 01/12/2012

I have been a littlewoods customer for 20 years and have to say they have got worse and worse over the years. Ive had problems with a few faulty items delivery's etc and customer services are absulutely useless. I bought a washing machine and it was faulty. It kept stopping at exactly 11 minutes and wouldnt drain or spin therefore ruining some clothes. They replaced it with the same model. When this model developed the same fault the lovely customer services supervisor said it was an… Read Full Review

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Littlewoodsrep's Comment

Written on: 02/12/2012

Hi there,

We are really sorry that your item has developed a fault and that your item wasn't delivered on the date we had specified.

If you'd like to email us at Help@Littlewoods.co.uk we'd be more than happy to look into it.

Many Thanks

Lizzie
Littlewoods Help Team.

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★☆☆☆☆

“delivery missing 3months and still waiting”

Written on: 20/11/2012 by ladyleeanne (1 review written)

my delivery went missing 3months ago and littlewoods have done nothing about it, they have seen I have not signed for anything and still refused to help the only thing they have done inregards to the case is to send me dept collection letters. I shouldnt have to top up and wasting credit calling, not to mention my credit being destroy ed. I think littlewoods lack communication and needs to work on it… Read Full Review

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Littlewoodsrep's Response to ladyleeanne's Review

Written on: 20/11/2012

Hi Ladyleeanne,

We're very sorry to hear that your query has not yet been resolved.

Please could you email us at Help@littlewoods.co.uk and we can check the parcel tracking, discuss this with our couriers and complete the investigation for you.

Many Thanks

Dave
Littlewoods Help Team

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★☆☆☆☆

“Worst Company Going”

Written on: 18/11/2012

Awful customer service, disgustingly high prices and disorganized company. Had a credit account for a year and day by day, the company seems to be getting worse. Staff are rude and snotty, zero help really. BEWARE OF THIS COMPANY… Read Full Review

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Littlewoodsrep's Comment

Written on: 18/11/2012

HI,

We're very sorry to hear that you feel this way.

If we can help with any queries that you have with your account then you can email us at Help@Littlewoods.co.uk.

Many Thanks

Dave
Littlewoods Help Team

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★☆☆☆☆

“AVOID!!!! AVOID!!!!! AVOID!!!!!!”

Written on: 17/11/2012

I ordered an item on buy now pay later. I set up direct debit and they collected initial payment and stopped. I found out later it was down to me to make sure i make full payment otherwise i pay them interest. So i arranged standing order for them. Then i made further purchase. I also thought they'd collect that payment. They did not. Now they have slapped on charges which cost as much as the goods!!! I am disputing the charges but I really could do without the annoyance. I am closing my… Read Full Review

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Littlewoodsrep's Comment

Written on: 18/11/2012

Hi,

The terms and conditions for our Buy Now Pay Later (BNPL) option does state that the cash price of the item must be paid in full before the item is charged to the account otherwise you will incur deferred interest.
No payments are requested for items on BNPL until they are charged to the account so they would not be included in any minimum payments taken via Direct Debit. You would have to make a seperate payment to the account which you can then allocate directly to the items on BNPL. Information on how to do this is displayed on our website and on each statement you receive.

If you require any assistance with your account then please email us at Help @littlewoods.co.uk

Many Thanks

Dave
Littlewoods Help Team

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