Littlewoods Catalogue Reviews

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★☆☆☆☆
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★☆☆☆☆

“Poor customer service and delivery service”

Written on: 21/09/2013

Have been using littlewoods for a year or so and have had a couple of delivery's either not turn up or are late, the latest situation is the final straw having waited three weeks for an item and having sent emails back and forth they still cant sort it out and there customer services team appear to have no idea how to serve customers. I have now cancelled all orders and arranged to have the orders that did make it collected for return which you would have thought would have been the motivation… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 16/09/2013 by l135 (1 review written)

Very poor customer service when dealing with account issues. Complaints dealt with poorly and the problem not acknowledged. Delivery times not as advertised on the website, only find out different after you have ordered… Read Full Review

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★★★★★

“Very surprise on reviews!”

Written on: 12/09/2013 by Danusia26 (1 review written)

I am shopping with littlewoods over year now and had no problem with them at all... I think customer service is brilliant and goods not so bad either :) People need to understand that no one is perfect and end of the day we gonna have problems sometimes with purchased goods either from high street shops or internet shops especially littlewoods is a huge company and they buying the staff from other companies and just passing to us :) so is not always they fault i think, but yeah as… Read Full Review

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★☆☆☆☆

“Beware of Others Setting Up Littlewoods Ac In Your Name”

Written on: 22/08/2013 by greentribedavid (4 reviews written)

I generally detest junk mail and spam mail but it is always wise to check details if you have been assigned a Littlewoods Catalogue Account that you have not personally set up. I discovered that an account had been set up in my name by a member of my family. I am never the first to the post in the morning and so until I started to receive calls about non payments and linked to black marks on my Credit Reference File through my A/C with Equifax I was unaware of the position that a family member… Read Full Review

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★☆☆☆☆

“the worst online shopping”

Written on: 21/08/2013 by miah121 (1 review written)

i bought a laptop from littlewoods and its not working cause it wont charge and when call littlewoods to report we were told to contact samsung cause it was a samsung laptop. so we called them and they said to provide a proof of purchase and we asked littlewoods to send a purchase reciept which they did send to me and i pass the reciept to samsung and today i recieved a email from samsung that the reciept we send to them is not good enough so we called littlewoods again and we were told to… Read Full Review

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★☆☆☆☆

“where are my rewards”

Written on: 09/08/2013 by meganan (1 review written)

have been a customer for about 5 years everything was ok until I became a platinum customer then my "10% rewards" just disappeared when I queried this I was told it was because I got things which were on sale. the trouble with this is I have had lots of large items which were on sale and still got my rewards until I became a platinum customer. I have looked everywhere to find where it says you don't get rewards for sale items and I can't find it anywhere. I feel cheated!!!!… Read Full Review

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★☆☆☆☆

“Customer Services / Wrong Descriptions”

Written on: 30/07/2013 by kopkaz (1 review written)

Order a tablet off littlewoods the description was as follows "The S6000 is packed with a quad core processor, a vibrant IPS display and fast 3G connectivity for always on connectivity." I received the tablet and the first thing I notice was it has no WWAN which is whats need to connect to 3g. I rang and emailed to explained to them that the description was wrong and the model they sent me out I could buy €40 cheap from lenovo. I suggested the either. 1.take back the item and send out one… Read Full Review

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★☆☆☆☆

“DIABOLICAL UNPROFESSIONAL SERVICE!!!”

Written on: 14/07/2013 by lozloz1 (1 review written)

I have been a customer for at least 7 years now and a loyal one at that. I am now in a situation which is taking some time to rectify leaving me frustrated, unhappy and feeling like a criminal. i do not know if it is because LITTLEWOODS now have a call centre in AFRICA and i keep getting through to them, I have spent several weeks trying to make them understand what has happened on my account is genuine but they just cannot see the wood for the trees. I purchased a pair of Kicker shoes last… Read Full Review

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Littlewoodsrep's Response to lozloz1's Review

Written on: 23/07/2013

Hi,

We're very sorry to hear that your issue has not yet been resolved.

If you could please email your details, we will be happy to look into this for you.

Many Thanks

Layla
Littlewoods Company Representative

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★☆☆☆☆

“keep away”

Written on: 11/07/2013 by firebyrd (36 reviews written)

I ordered a number of items items from them, most were shoddy and used items like a coat with torn stitching, shoes with damage obviously they had been worn, and the electrical items either went wrong in a short time or were damaged / broke on arrival. trying to get them to repair things under guarantee was almost impossible they insisted you ring the manufacturers, they refuse to take their legal responsibility that as the seller they must put things right,customer service is appalling, when… Read Full Review

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Danzino2013's Response to firebyrd's Review

Written on: 02/08/2013

Yes sir absolutely right I am in full agreement with you!!!

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★☆☆☆☆

“Total wast of space”

Written on: 10/07/2013 by Cookcaig (1 review written)

Been with little woods for 5 yr just to be let down,on my reward point.will never use them again… Read Full Review

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Littlewoodsrep's Response to Cookcaig's Review

Written on: 11/07/2013

Hi, firsty we would like to apologise for the issue that you are having with your rewards, If you would like to email at Help@littlewoods.co.uk we will be happy to look into your issue.

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★☆☆☆☆

“Worst Experience Ever DO NOT JOIN!!!”

Written on: 27/06/2013

Since day one I received nothing but clueless staff i attempted to make an order several times after passing the credit check just to get refused every time i made an order the staff didn't know why and just made up answers on the spot. the staff were rude vulgar and abusive over the phone. I contacted them via email explaining my dilemma and how they could solve it along with my contact number just to get there telephone number emailed back to me i rung it and asked whats going on to be told… Read Full Review

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Littlewoodsrep's Comment

Written on: 29/06/2013

Hi,

We're very sorry to hear you have received such service. If you would like us to investigate this on your behalf, please email us.

Many thanks,

Fiona
Littlewoods Help Team

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Whp_Brady's Comment

Written on: 01/07/2013

I did so on several occasions if you would like to deal with me 1 on 1 please provide me a email address and not the main little woods email because that will solve nothing thank you

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★☆☆☆☆

“Disgrace of a company!!!!”

Written on: 14/06/2013

Hate this company missed a few payments due to losing my partner tried to explain and they just do not care the customer service are an utter disgrace how Littlewoods have been going as long as they have is because people who want nice things have to be treated the way you feel like treating them!!!! You only got 1 star as there is no choice and we should be forced to have to put that!!!!… Read Full Review

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Littlewoodsrep's Comment

Written on: 14/06/2013

Hi, we are really sorry you feel this way, Please email your details to us and we will be happy to help.

Many thanks
Andy
Littlewoods help team

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★☆☆☆☆

“rip off”

Written on: 11/06/2013 by Queentee (4 reviews written)

I if you want to get ripped off then go to littlewoods . This company is ridiculous and i never ever want to buy something from then .I've learnt my lesson… Read Full Review

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Littlewoodsrep's Response to Queentee's Review

Written on: 12/06/2013

Hi,

We're really sorry to hear that you feel this way.

If you require any help with a query you have with your account or with an order then please drop us an email and we will be able to look into this for you.

Many Thanks

Dave
Littlewoods Help Team

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★★★☆☆

“POOR CUSTOMER SERVICE”

Written on: 01/06/2013

Like most big comapnies, when things go well everything is ok. The problems arise when things go wrong. Littlewoods are good at 'passing the book' and not sorting problems out. Every problem I have had with Littlewoods has been duplicated orders and carrier problems. I have complained numerous times about the carrier company they use, but there is never an apology or anything. Just at the moment I am having problems regarding the delivery of a Cooker, which for some reason Littlewoods… Read Full Review

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Littlewoodsrep's Comment

Written on: 04/06/2013

Hi there,

We're really sorry to hear of the issues you've been experiencing.

If you would like to email us at Help@Littlewoods.co.uk, we will look into this for you.

Many Thanks

Lizzie
Littlewoods Help Team.

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 31/05/2013 by brype19 (11 reviews written)

Due to personal Circumstances ( Car Crash ) i have been unable to make full payment for 1 month Explained this to there Ignorant Rude and basically Snotty Customer Services who say you either pay what we want or it will be transferred to nationwide debt recovery who are littlewoods under another name also they then add £12 Debt Chasing charge every month and £12.00 for late payments the company do not care about There customers they basically only care about getting there money as fast as… Read Full Review

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Littlewoodsrep's Response to brype19's Review

Written on: 31/05/2013

Hi,

We are very sorry to hear this.

Due to this being a Financial Services query, our Customer Services are not trained in this area and are unable to deal with queries as such. Therefore, we would advise to contact our Arrears Team who may be able to help you further in regards to this matter..

Many thanks,

Fiona
Littlewoods Help Team

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Brype19's reply to Littlewoodsrep's Comment

Written on: 03/06/2013

this is utter rubbish i have now made all my payments and sent about 5 emails asking you to close the account i do not want to deal with you
and i suppose you're rude debt collectors are not trained in this either just ripping me off and charging me 12.00 for them calling me
Just close my account asap and i will be happy

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Danzino2013's Response to brype19's Review

Written on: 02/08/2013

Yes totally agree you as soon as I pay off the outstanding debt I'm terminating the contract

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★★★★★

“i think littlewoods very good owen takes 2 day good...”

Written on: 02/05/2013

i think littlewoods very good owen takes 2 day good like clothes but i just clear debt of 24.49 littlewoods and owe K&co that be pay bye june just going waite 24th august apply credit account from sandra mcnally… Read Full Review

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★☆☆☆☆

“DISGUSTING CUSTOMER SERVICE ”

Written on: 25/04/2013

Due to personal Circumstances i have been unable to make full payment for a couple of months Explained this to there Ignorant Rude and basically Snotty Customer Services who say you either pay what we want or it will be transferred to nationwide debt recovery who are littlewoods under another name also they then add £12 Debt Chasing charge every month the company do not care about There customers they basically only care about getting there money as fast as possible You are better off… Read Full Review

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Littlewoodsrep's Comment

Written on: 26/04/2013

Hi there,

We're sorry to hear this.

As this is a Financial Services query then our Customer Services are unable to help with payment queries of this nature as they aren't trained in this area, but if you call our Arrears team on 0844 822 4646 they may be able to help further.

Many Thanks

Lizzie
Littlewoods Help Team.

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Derek64's Comment

Written on: 26/04/2013

already tried this and was told on 2 different occasions i am to pay what you tell me and you are prepared to budge on it

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Derek64's Comment

Written on: 26/04/2013

PLEASE DISREGARD ABOVE COMMENT DUE TO SEVERAL TYPO's


already tried this and was told on 2 different occasions i am to pay what you tell me and you are not prepared to budge on it

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★☆☆☆☆

“VERY BAD CUSTOMER SERVICE”

Written on: 21/04/2013 by AARON12 (2 reviews written)

WORSE COMPANY TO DEAL WITH REGARDS CUSTOMER SERVICE. THE STAFF DO NOT CARE, THEY CANT GET THEIR INFORMATION RIGHT, OR THEY DONT READ YOUR EMAIL PROPERLY AND REPLY TO YOU SOMETHING THAT HAS NO RELEVANCE TO YOUR QUERY/COMPLAINT. THEY ARE DISGRACEFUL… Read Full Review

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Littlewoodsrep's Response to AARON12's Review

Written on: 24/04/2013

Hi,

We're very sorry to hear you are unhappy with the service received.

If you could email us with details of your query to Help@Littlewoods.co.uk we will be happy to look into any issues for you, and will be sure to pass on your feedback.

Many thanks,

Fiona
Littlewoods Help Team

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Aaron12's Response to AARON12's Review

Written on: 30/04/2013

no point, you all never read my emails properly and take no notice. Your company has declined rapidly...never again will i use you after years of being a customer

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★☆☆☆☆

“Disgraceful!!”

Written on: 15/04/2013 by HJSALE30 (1 review written)

This is the worst company i have ever delt with! I orderd a washing machine which was delivered DAMAGED on the Monday, i called littlewoods and they said it would be another week for an exchange, i demanded that they had one delivered the same week. An exchange was organised for the Thursday, i then recieved a message to say that the collection was still taking place but not the delivery. At this point i wasn't happy with the service or the call center as they were less than helpful! They then… Read Full Review

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Littlewoodsrep's Response to HJSALE30's Review

Written on: 15/04/2013

Hi,

We're very sorry to hear of the problems you have experienced and service received in regards to this matter.

If you would like to email us at Help@Littlewoods.co.uk we will do what we can to help.

Many thanks,

Fiona
Littlewoods Help Team

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★☆☆☆☆

“Shocking ”

Written on: 12/04/2013

Littlewoods are a disgrace....Avoid them....Worst customer service ive ever experienced and rip off telephone charges....AVOID...AVOID...AVOID… Read Full Review

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Littlewoodsrep's Comment

Written on: 15/04/2013

Hi,

We're very sorry to hear you're unhappy with the service received.

If you have any issues you'd like us to look into, please email us at Help@Littlewoods.co.uk.

Many thanks,

Fiona
Littlewoods Help Team

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Babylon67676767's Comment

Written on: 15/04/2013

Its a pity your customer service agents are not as helpful when you telephone them....Left on the line for 25 minutes and being charged at 0844 rates for the privilege...Then being told by an agent with a horrible scouse accent that there is nothing we can do......I have had to write in person with my complaints to your so called customer excellence department....I dont hold out much hope of a positive response and will probably have to take my case to trading standards....What littlewoods need is some competition instead of this virtual monopoly....

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