I bought a top up tv card to watch the odd premiership match. After 5 months they only had about 3 games on at the peak of the season. Now they don't even show any premiership games. I ditched this and have gone to sky. I wouldn't touch go anywhere near this company.. Besides they probably won't exist anymore by the time I have fininshed typing this.

wont let you speak to a manager if you have a greivance and they are rude as hell. They are expensive as well avoid at all costs.

I have had top up tv for years... well ive been paying for the service... hang on what service! its a joke I thank god that i can get freeveiw plus now as that is essentially what the box has been used for... recording tv... DONT GET TOP UP TV service is terrible no replacements of faulty items box glitches doesn't record flickers basically its terrible an inconvenience at best

Having thought that a few extra channels at a reasonable price was a good, I proceeded with the BIGGEST MISTAKE EVER, no service, rude customer service (when you can finally find a valid number for them), I cancelled my Direct Debit (which got their attention), just today I got a £70 debt collection letter (which I paid, unfortunately!), NEVER EVER TOUCH TOP UP TV (you WILL regret it!)

This is a rubbish outfit.

I have been with these people for 10 months, waiting for the 1st of march to able to cancel my 12 months contract. They withdrew channels a couple of months ago and did not put alternative ones. If you want to pay to essentially watch freeview or very old episodes of popular series, then this would be ok. I have disconnected the box, just waiting a few more weeks to cancel. Customer service people not nice in general,

Having been dissatisfied with ESPN subscribed through Top Up TV, I went on their web site on 3 Jan 2012 to get contact details. Much to my dismay there is no telephone number, email address or postal address for them. Obviously they don't want you to contact them. I then found some old correspondence with a telephone number on which when I tried to contact then I found was out of date. I then googled top up tv phone number and found a number on another web site. On phoning Top Up TV it took awhile to be connected, then I was faced with an automated service but ended up speaking to someone on the technical side, I told him I wanted to cancel my subscription and he then went off on some sales speal, although I kept on telling him I wasn't interested all I wanted to do was cancel my subscription. After some 15 minutes he said he would transfer me to the cancellation team, he then told me they were busy and I'd have to phone back. I asked him if they could phone me back and he said this was not possible, I then asked him to note my records that I wished to cancel my subscription, he informed me this wasn't possible. I then rang off and immediately wrote 1st class to their Kirkcaldy address, which took me some time to find as it's not shown on their web site. Nearly 4 weeks later, I received a call from Top Up TV customer service section asking me if I was happy with the service. It transpires that this was not a result of my letter which has yet to be acknowledged but a routine call on their part. I then told the member of staff the problems I had and that I was very disappointed with the service. He tried to get me to change my mind and told me they had no record of my cancellation. I told him I'd had enough of the shoddy service and would he mark my records that I wished to cancel my subscription only to be told I would have to speak to "cancellations". I put the phone down they can do what they like. I would re=iterate other comments on this site, DO NOT TOUCH THEM THEY ARE NOT TO BE TRUSTED.

Top Up TV is all a massive joke, i have had 3 boxes and 1 scart lead been sent to me. (I even had to argue for them to send me another scart lead as they say the warranty is only for the Freeview box not its accessories!) All 3 boxes have done the exact same thing, they all seem to have been resetting. So when your sat watching TV it would just automatically go off for 2 minutes then come back on for 30 seconds. I then called them and spoke to their technical team who the advised me that there devices are all working properly and that it’s my signal where the problem arises from. I had to pay for an Engineer to come out and have a look at the aerial and surprise surprise the aerial was fine (99% strength). After having the engineer out another call was made to Top Up TV and the advised me that someone would call me from their Technical department within 48, and guess what?……. No call arrived!! Once again I called Top Up TV and wanted to cancel but they say I have entered into a 12 month contract, which yes I have but at the end of the day they are providing a service that doesn’t work. I told them I would cancel the Direct Debit with my bank and they told me that they would take me to court, which from a customer service point of view is appalling. Please do not use this company they are a waste of time!

They give you cheap or free trial and if you give them your card details you will loose lots of money. "useless rubbish - stay away!"

Bought box changed my mind did not sign for parcil went back to tutv now i have to wait 14/28 days for my refund paid £69.99 now thay say i will have to pay for connection fee what connection ? so i lose £20 customer servce stinks So keep your money, steer clear from toptv

I bought a Sharp box a few years ago; it was the the only freeview+ box in the shop. I had no intention of signing up and paying to watch programmes that weren't worth watching when they were free. In any case I choose what to watch, not someone else. The thing that really annoys me is that you cannot delete channels (how many shopping channels do I need? none is quite sufficient), something that I can do on my other three freeview devices. The only option is to use the favourites feature. Only it is not there. It is in the manual, but not on the box. I rang TUTV they were quite rude and said that as I didn't subscribe, they won't talk to me and said that it was a Sharp problem. I rang Sharp (their phone number is free) and they werte quite helpful, but in the end agreed that this was a firmware problem and that TOTV is responsible for over the air upgrades. So I rang TUTV again and this time they were even ruder as presumably I was not a customer and were quite adamant that they were not responsible for the upgrades, it is down to Sharp. Now someone is responsible for the upgrades, they don't just appear - Sharp or TUTV. I think I know who to believe. If I was even ever so likely to be a customer, I will never be one now. Rubbish

We are on our umpteenth box! Even though we pay for additional channels we do not get the top up service half the time - the boxes do not record and one box continually said hard disc missing! We are currently trying to cancel our contract - the company try and blame the signal etc but the boxes do not even have the record facility they are supposed to have - a bit of bad weather freezes the picture The boxes seem to work when they arrive and then deteriorate or stick /glitch constantly - please do yourself a favour - go for another option!

Had nothing but problems with this company. Poor value for money and poor customer service. As stated in some of the below reviews, they will do everything they can to prevent you from cancelling. I highly recommend that you do not bother wasting your time or money with this company.

extremely bad customer service. the service agents are very ignorant. I called them many times but speaking to the agents is like speaking to a brick wall. Cancellation team will highlight the reconnection fee and cancelling is almost impossible.

I used TUTV for many years but have now cancelled the service as it no longer seems to offer value for money.
I think I'm right in saying that the price has increased twice in a year. Given that 3/4 of the programming was deleted straight away it doesn't seem worth paying for anymore.
As others have said the programming is pretty poor (ten year old episodes of American shows anyone?)plus the same shows are repeated over and over again. (Fawlty Towers is a classic, but how often would you want to watch it?)
I guess the final straw for me was the large number of adverts which filled up the box; often as many as seven at a time for channels I don't want - ESPN & Sky Sports, showing sports I'm not interested in.
When I complained to TUTV about this I was told it was part of the deal that I had to receive "marketing". They then told me that I could clean-install the box, although quite how this would get rid of the ads is not clear as presumably they would just come back again.
For many years TUTV used to show some unusual sports when they took selected shows from Eurosport: I used to enjoy watching winter sports and the rallying. This certainly made the package worth paying for.
As others have remarked the Thomson box was truly terrible.
I ditched it and bought a Bush which proved far more reliable. Indeed I still use it as my Freeview box.
Unfortunately you still can't totally erase all traces of TUTV as you still get the small banner at the top of the programme guide, but not intrusive.
All-in-all TUTV is good idea, but poorly executed in my opinion.
Just my small contribution to the debate!
Nigel