written by Ringway123 on 09/03/2024
Thank you to Asda employee for helping us pensioners with the Asda reward card he went a extra mile explaining everything we can now use it
written by Meenesh on 10/02/2024
Asda Stonecot GSM Vania Faria Extremely Poor Customer service and no People Skills! I can’t believe how this woman Vania Faria (former Operational Manager at the Asda Wallington store) has been promoted as a GSM at the Asda Stonecot Hill store despite humongous online reviews complaints and social posts made against her of which all the senior management directors are fully aware of but refuse to act a classic case of unfairness bias and hypocrisy
written by Jackeral on 06/02/2024
Some of the Asda Walington Managers have the worst ever customer service skills, it is pointless making a complaint or to give feedback because you will be ignored sidelined or given a generic response from Asda’s customer service colleagues. Business Response: 19 Dec 2023 Hi, thanks for taking the time to leave a review. We'll pass your feedback along so this can be looked into. Thanks
written by NicolasGarrison on 30/01/2024
The Customer service from the Sutton Asda GSM Manishkumar Barot is absolutely abhorrent how an earth can this guy be made to run a large Asda store with such extremely poor customer service skills, people skills and extreme! language barrier problems how? also the amount of both staggering customer and colleague complaints of which Asda head office are fully aware of but choose to do absolutely nothing at all.
written by 114Conley on 25/12/2023
heating me. As you can understand the amount of time I have spent on it, I humbly request you to do the refund with deserving compensation for the time I spend on it because of your system mistake. If I was not checking my account, I would not have been realising that you did not refund me and Asda might be enjoying my money On 3rd times your adviser It occurred on: 2023-12-09 This meant that I had to travel to this store 4 miles away from this store for collection. Once I been to the same store with the advise of your customer service to get the refund. 3 time ri ng to get my money. Totally I had to spend 5 hrs all together for this same as the product cost. I am looking to to refund my money with deserving compensation for the time I spend. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
written by Boltonkm151 on 25/11/2023
Was at the customer service to get a refund on 25.11.2023 @19.30 and then the lady from the self checkout said the service is closed then I asked what time is the service close she said 20.00 after that she replied I didn't realized the time after that attitude towards us was really bad I just wanted to get refund and pay for items and this lady was going nuts on us very very bad customer service. I got load more things to add up I got no time for those kind of people so i kept short.
written by SWorton on 29/10/2023
Asda merry hill store. This was the worst shopping experience I have ever had. I wanted a make your own pizza on Saturday afternoon at 4pm to be told by the very rude member of staff that she wasn't making anymore as she was tiding up. Asked to speak to the manager who when she arrived was equally as rude and tried to justify why someone couldn't make a pizza. I asked for a number to complain to and she didn't know who or what I needed to do. Another colleague get their personal phone to check this. The number given didn't work so I was later accused of calling this staff member a liar!! Formal complaint raised but I'll never be entering this store again. Truly awful experience, avoid this store at all costs and go to Lidl instead
written by Dana426 on 16/08/2023
Asda online food shopping always arrives on time the drive was polite and friendly. My only moan would be the food isn't packed properly meaning heavy stuff get put on top of bread for example and gets squashed up. Please pack the shopping properly heavy items at the bottom and light squash able items on top . Thank you.
written by Concerned007 on 06/08/2023
Hi, listen I know it is not always easy for delivery drivers to find a convenient time or place to relieve themselves. But having just witnessed an ASDA delivery driver do so on the the side of a pavement (where local often play), and not clean his hands afterwards, leaves me feeling obliged to warn people they should wash their groceries and hands after receiving delivered goods from ASDA.
written by Lee01 on 16/07/2023
Today we had our groceries delivered today Gino was our driver and he carried the shopping in for mum and um packed it as well He was very polite and he deserves acknowledgement for his manner Thank you
written by Julianocharinco on 16/06/2023
I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager, Vania. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied. Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached Vania, the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, Vania was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away. Not only did Vania fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, Vania's demeanor fell far short of these expectations. Moreover, Vania's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard. What disappointed me the most was Vania's inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, Vania seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole. I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by Vania was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience. In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, Vania. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.
written by darrenatlascharles on 16/05/2023
I have a black male friend who used to work at the Asda Wallington Store on the chilled department who was unfairly treated victimised and racially discriminated against so I managed to contact the Senior Vice President – Chief People and Corporate Affairs Officer on instagram to help my friend and she said she would help my friend and she didn’t instead she is constantly and continuously making posts on her instagram page pretending to care and giving false perceptions and impressions she doesn’t care about black people she pretends to and gives false narratives she is also very DELUSIONAL
written by CJF1973 on 12/03/2023
Total sham order cancelled 2 hours before delivery still took my £95. 05 upfront, rang customer service totally useless and to submit a complaint online down does anybody at asda care no!
written by dissonance on 04/03/2023
ASDA WALLINGTON SUPERSTORE- Operational Manager Vania Food Hall Manager and chilled section leader and Home & Leisure manager “are never to happy to help”! But happy to walk away is their policy — they are very rude and should not work with the public as their attitude is not to be bother to help!! They need to be immediately replaced they clearly don’t have the right skills for the job nor do they have the necessary knowledge or experience to do their jobs properly the only question was where are the trollies kept and they all said outside, explained then there were none their and their response was to walk away, they are very rude and arrogant They need investigating and to be severely disciplined also believe that the treatment and poor customer service that I received is racially motivated and i personally feel racially discriminated against I also very strongly believe thatIf this issue is not urgently resolved then the company asda will continue to receive email complaints such as this unless the company takes the appropriate action against the the operational manager vania Foodhall manager, chilled section leader and home & leisure manager
written by Ltucka on 02/03/2023
Cancelled order but still arrived so I refused delivery. Received an email saying delivered. Rang company and offered me a £5 voucher and wait for payment team to get back to me. Didn't get any confirmation about refund not in my account. Requested refund on the app but in 1 min it said rejected. I had to go to my credit card company to claim a charge back. I will never use them again robbing flipping company
written by DenisseMedeiros16 on 28/01/2023
On Saturday 21st January 2023 I visited the Falkirk Asda store at 3 Newmarket Street with my husband and 13-year-old son initially as he was looking to buy the “Prime” drink, it was out of stock but decided to take the opportunity to do some shopping as I was there. As always used Scan & Go, had picked up drinks for my house when my son decided to swap one out for a different flavour, there was a young female staff member stocking shelves so asked if that meant had to remove one and scan the new one, she said didn’t because it was on a mix & match offer so the price would be the same. When got to the Scan & Go payment section, customers of all four points including myself were selected for quality checks there was one young female in this section who was clearly overwhelmed and inexperienced to the point that she took one customer's phone and then tried to take mine, refused to let her take my phone to scan the barcode as I knew that the machine for this is portable. When she started my check told her about the drink just in case it made a difference to the checks, she said nothing just nodded, and continued scanning, it seemed like she was doing a lot of items so I asked how much she had to do as know from previous times that there is either an amount of money or items that have to be scanned. It was only then that she told me she had scanned the drink I told her about, (after told her about it and she had acknowledged what had said) and was now carrying out a full rescan! Surely, should have been told this when she realised it would need to be done. asked to speak with a supervisor at this time as a full rescan of nearly £100 worth of shopping for a £1 item that had already brought to the staff member's attention. It was at this point the male in my tweet arrived in an already indignant mood/manner. asked my husband at this point to step in and speak as the man would not allow me to talk, he talked over me in an aggressive way any time I tried. At this point a woman came over, her name believe was Chrissy. Her badge was obscured so can’t be certain, what her role is do not know. She too came into the fray in an irate manner and told me that was the one in the wrong and was wrong to listen to her fellow staff member from the floor and instead should have remembered the terms & conditions. Sorry, but read them when Scan n Go was introduced over 2 years ago! Could you tell me the T&C of something from that long ago?? Given the hostile reactions opted to empty my bags of shopping back into the trolley and leave, this caused more severe anger and aggression from those two staff members So asked to speak to the store manager, and at this point, was yelled at by both staff members and told was barred. left the Scan n Go area and walked to customer services, whilst was doing this the male used his headset to contact other staff telling them to refuse my request should ask them. He marched to the customer service desk while I queued to get there and said the same to the male staff member, know this because when asked him for the manager was told “have been told to refuse your request, sorry” By this time both the male and female staff members were standing talking to the security detail and my husband had caught up to me, he spoke to the male and said “She may be barred but I’m not and want to speak to your manager” his request was also refused. At this point my husband tried to take his picture as still we were refused his name and he charged at my husband telling him he “would smash his phone” This happened close to the security station and was still at customer services. When walked over, about 15 feet, passed the male and spoke and when he turned took the picture. He then charged at me, threatened to snap my phone, and hit me. He was at this point restrained by the female colleague and while she was physically holding him back she called him and that was the one and only time heard his name said. feel it is worth noting that at no time did the security man move from his station, not to ask me to leave or to prevent your staff member from inflicting injury on a customer. The man had “Section Leader” on his uniform, find it incredulous that a person with clear anger control issues is not only employed by you but put in a position where he is a main point of contact for customers who have complaints. It is only a matter of time before his unstable nature causes him to seriously harm a customer. As not only someone who is registered disabled but also a mum, the thought of being an Asda customer causes a level of fear and uncertainty that no one should ever feel when they are doing their shopping. As someone who is physically & mentally disabled, choose Asda over other stores as their layout, clear signage and usually helpful staff make shopping an stress-free experience. At the time of writing this it’s worth noting that ASDA have given this thug their full backing and he is still there endangering the lives of their patrons.
written by Layloris on 26/01/2023
ASDA WALLINGTON SUPERSTORE- Operational Manager, Food Hall Manager and chilled section leader and Home & Leisure manager “are never to happy to help”! But happy to walk away is their policy — they are very rude and should not work with the public as their attitude is not to be bother to help!! They need to be immediately replaced they clearly don’t have the right skills for the job nor do they have the necessary knowledge or experience to do their jobs properly the only question was where are the trollies kept and they all said outside, explained then there were none their and their response was to walk away, they are very rude and arrogant They need investigating and to be severely disciplined also believe that the treatment and poor customer service that I received is racially motivated and i personally feel racially discriminated against I also very strongly believe that If this issue is not urgently resolved then the company asda will continue to receive email complaints such as this unless the company takes the appropriate action against the the operational manager, Foodhall manager, chilled section leader and home & leisure manager
written by Asssajessica on 03/12/2022
I AM AN EX (BLACK FEMALE) ASDA… I AM AN EX (BLACK FEMALE) ASDA WALLINGTON STORE COLLEAGUE WHO USED TO WORK ON THE MEAT DEPARTMENT MY OVERALL EXPERIENCE FROM WORKING AT THIS STORE IS ABSOLUTELY AWFUL!!! I HAVE NOTHING GOOD TO SAY ABOUT WORKING AT THIS ASDA WALLINGTON STORE ALL THE MANAGERS ARE USELESS ESPECIALLY THE OPERATIONAL MANAGER AND BOTH THE CHILLED FOODHALL MANAGERS AND SECTION LEADERS I LEFT ASDA BECAUSE I WAS BEING VICTIMISED BULLIED HARASSED AND RACIALLY DISCRIMINATED AGAINST BY THEN AND NOW CHILLED FOODHALL MANAGERS AND CHILLED SECTION LEADERS!!! ASDA HEAD OFFICE NEEDS TO SERIOUSLY AND IMMEDIATELY CHANGE ALL THE MANAGERS INCLUDING GSM AND OPERATIONAL MANAGER IF THEY REALLY WANT THIS ASDA WALLINGTON STORE TO FULLY PROSPER NEXT YEAR 2023 IF ASDA HEAD OFFICE DOES NOT SERIOUSLY CONSIDER DOING THIS THEN THE CURRENT EXISTING PROBLEMS AT STORE WILL MOST DEFINITELY CONTINUE TO REMAIN AND GET A WHOLE LOT WORSE! FACTS!!!
written by michelvieira on 12/11/2022
So I use to buy my groceries at ASDA (store and online) I normally would ask for delivery at home, and sometimes would actually go to the shop. After 1.5 years of ordering online, today I moved to Tesco. The service to deliver at home wasn't perfect (they failed 4 times before) but last weekend, they not only failed to deliver, but also the driver said it was "delivered" on the system. Right away I called the customer service and they said "sorry sorry"...but nevertheless my account was charged 80 pounds. 2 days later I called, same thing, "sorry sorry", and after 3 days I had to call AGAIN, saying the money wasn't on my account and only then they confirmed that all was clear and the money would be transferred. Missing a delivery, saying it was delivered, charging me, making me make 3 phone calls asking for my money.....tell me, is this a company who value their clients? Oh of course they didn't give any compensation or anything. so I understand and today was my first day doing the monthly groceries with Tesco. You treat your customers like this and I hope you will lose them
written by on 04/11/2022
I only ordered online because I dont drive so ordered a 12kg bag of dog food got a 1.25 kg dog treat as a substitute rubbish
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