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Written on: 08/12/2010
Does Habitat customer services actually? I have been overcharged for lamp and have rung them to try and discuss this on an 0800 number which does not exist, left a message on another number which offered to call you back due to unavailable agents (it hasn't), emailed and had an auto response containing a number which is only a store locator information line. I am at my wits end. Had i known their post purchase service was so poor, I would have bought a similar product from john lewis… Read Full Review
Written on: 08/12/2010
What Can I say I am in the middle of the worst administrative nightmare. It has been a month since I first telelephoned HABITAT's customer services line to request pick up of a MARCELLO wooden bench (£250.00) which we do not want. I eventually spoke to a "Manager" who said there was but 1 person dealing with all returns queries in the furniture department (from online orders) and they were going to employ 22 new people on Monday. Here I am waiting a call back. I have emailed, called (20… Read Full Review
Written on: 02/12/2010
Habitat very poor at putting the customer first, and seemingly don't care about winning customer revenue.
Missed commitments made to me due to inadequate communication between them and the 3rd party logistics company - Ceva. I'm without an order that I have waited 4 weeks for already, and Habitat couldn't care less.
Don't order with Habitat unless you can physically see stock, and you are able to get it home yourself.
Terrible experience… Read Full Review
Written on: 02/12/2010 by LynGibbs (1 review written)
OMG! Wish I had read the other reviews before placing order!! Customer services told me I had received the items last week and acted as if it was my fault I didn't know the tracker number.
Spent a total of 18 minutes on the phone to be told the above after phoning the incorrect number given to me in an e-mail from Customer Services.
As others have said, Habitat were quick enought to take the money.
… Read Full Review
Written on: 30/11/2010
I made an ordered some rugs 6 weeks ago on line. The order was confirmed by email the same day. I have since spent the last 4 weeks chasing up where my order is as the website made me suppose that the items would be delivered within 7-10 days. Despite several phone calls and two emails, I have been told that it would be chased up and that one of the rugs was at the depo. I am worried about my payment - no goods but they were quick to take my money! Shame though because I like the rug and… Read Full Review
Written on: 13/11/2010
I didn't even get as far as buying !
Went into the York store to buy Xmas gifts in mid Nov - they don't extend their returns period as most other stores do.
As a result I had to leave the store quickly to shop elsewhere. Blonde shop assistant called after ' How rude '
as a result of above will avoid shops, as a result of reading this site will avoid on line !
… Read Full Review
Written on: 25/10/2010
Ordered a sofa bed online on 14th August 2010. It cost me 1450GBP. Delivery date has now been moved 3 times. "Estmated time of delivery" now an unbelievable 14 weeks (3 and a half months) after purchase date. Could feasably be even longer. Have written two complaint letters. No response as yet. If you have a complaint, write to thier Head Office in East London. Enough is enough Habitat. Do not use this service if you want your goods in reasonable time!… Read Full Review
Written on: 16/10/2010 by SinsonA (1 review written)
I am writing to share a truly appalling Habitat customer service experience. In June 2010 we ordered the HANA commode along with 3 other pieces (2 chairs + HANA desk )
First delivery: date previewed - we wait all day - no delivery - no call - no apologies. Up to me to call, complain and set up a new day.
Second delivery: HANA commode arrives - we open the boxes - key pieces damaged!
We call to return the pieces - Habitat asks to send an email - we do - no response for a week - we call… Read Full Review
Written on: 08/09/2010
I have to say that after reading the reviews I would be a very concernd if i was a director or shareholder I am a CEO of a mail order company and was looking to order some things for a show we are at and was shocked by this and my own experance they are dreadful
anyone reading this should not order from them and if you have tell your credit card company to cash/debit back your money from them asap
this bussness needs to go down and leave better run coampanys to supply such things, dwell for… Read Full Review
Written on: 18/08/2010
As with others I would advise anyone to steer clear of ordering online from Habitat. They took payment of over a thousand pounds pretty sharply (it came out of my account the day after my order) but nearly 2 months on I've heard nothing about when the chairs will be delivered. When I phoned nobody was able to give me an idea of delivery. I am very angry that they have held on to my money which could have been in the bank and yet cannot even tell me when I'll get the items I paid for 2 months… Read Full Review
Written on: 17/08/2010
Received cabinet broken waiting for replacement parts.
Customer Service department have no power to sort out any of your problems they say they will pass your problems to another department you never hear from them again. You phone again that happens again. Good luck still waiting… Read Full Review
Written on: 16/08/2010
Groan ... I can see from these reviews there is a blatant pattern of poor quality service and cynical trading practises.
I will never shop at Habitat again.
I always thought them so overpriced anyway... mostly designer chipboard & melamine, but it is their customer service that is appalling: they told me items are in stock when they do not have stock as they are discontinued, and then failing to refund, and then not refunding postage for items never posted. You constantly have to watch them… Read Full Review
Written on: 06/08/2010
I agree with so many of the comments on this page. They simply treat there customers like scum! They have had £145 of my money for three months, the item I ordered is no longer available, they are 'in the process' of refunding.... still waiting!… Read Full Review
Written on: 25/06/2010
I ordered a sofa 6 weeks ago now. Habitat have said the sofa would be delivered within 4-5 weeks. When I rung after 4 weeks they told me to check the bottom of the receipt which said they would call within 5 weeks to arrange delivery, how convenient. I waited for their 5 week call which did not come! 6 weeks later I called them again to check what the status was and I was told that there was no record of delivery and that I would be called in the next week by their delivery company (again… Read Full Review
Written on: 12/05/2010
I have just had a Porto sofa delivered with Cole chair and table. The DPD refused to try and get it up into my flat, and they had only 2 men for a sofa that obviously takes 4 men to move up to my floor. Ridiculous. I measured the space and it fits through with a little persuation.
I called Habitat and am awaiting their response and solution.
Not a happy bunny,
Took a special day off work also.
… Read Full Review
Written on: 06/05/2010
I must say, that having read most of the reviews on here that I am pretty shocked! I have used the online service about half a dozen times this year and have only once had an issue with an out of stock item (which was resolved with a swift refund causing no delay to rest of my orders). When I dealt with the online customer service team they were extremely helpful, I can honestly say that they made me feel at ease when I was panicking a little! I will definately continue to use Habitat for MOST… Read Full Review
Written on: 26/04/2010
Pathetic, horrible customer service. DO NOT use their online shopping. They shipped 6 wine glasses and 8 tumblers, each wrapped only in tissue with no padding. All but 3 were smashed, and they sent all varieties of colours instead of the colours I ordered. They made me send photographs as proof of the damage before they would issue a refund, which I did the same day. I was told I would have my refund w/in a week. 21 days later, they still ignore every email. When I call they tell me it's… Read Full Review
Written on: 17/04/2010
Ordered a Perouse wardrobe from Habitat on 5th Dec 09 and was told delivery will be in 3 weeks (26th Dec).Anyway, Christmas and new year goes by still no delivery. We then phoned Habitat and asked when will it be delivered and they gave us the number for the delivery company.Phoned them and they said that they had nothing to deliver to us.Phoned Habitat and told them,then lo and behold the delivery company rang back half hour later and said delivery will be in 2 weeks(6th Feb) 2… Read Full Review
Written on: 30/03/2010
well, my delivery never took place! I ordered a sofa (Porto chaise sofa bed) in January, the 8th 2010. I ordered on the phone and finally on Saturday, so exactly after 11 weeks, the delivery company shows up...they did not even try to fit the sofa into the lift. They just said that the office should have sent 4 men instead of 2 because as I had pointed out on the notes of the order, I live on the 4th floor. Result: I spent a whole day chasing Habitat and try to understand what the next step… Read Full Review
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