Habitat Reviews - www.habitat.co.uk

★☆☆☆☆
1.3 / 5
168
8.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Habitat - www.habitat.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“Ordered these two units from the Leeds store....”

Written on: 30/12/2010

Ordered these two units from the Leeds store. Delivered promtly on the day requested. Used their recommended assembly service - guy came the day after I contacted them and assembled both units very efficiently. Slight scuff mark on wardrobe door - hardly visible unless viewed at an angle. Contacted the Leeds store and given two alternatives, either a replacement unit (not door) would be supplied or the item discounted by 20%. Accepted latter as unit was already assembled and in place and the… Read Full Review

Report this review
★☆☆☆☆

“Shockingly bad customer service. Trying to return an...”

Written on: 21/12/2010

Shockingly bad customer service. Trying to return an order for a table which was delivered with major flaws in the wood now for 2 weeks and cannot make any contact with Habitat, return deadlines are 7 days. I cannot get through on the phone with a message saying my call cannot be taken AT ALL. I've emailed 5 times without a single reply. UNPROFESSIONAL, UNRELIABLE AND POOR... STAY AWAY… Read Full Review

Report this review
★☆☆☆☆

“ ”

Written on: 16/12/2010


For all intensive purposes they have no customer service. They have token links and numbers that lead nowhere.

Highly frustrating and unprofessional to deal with, would never order online with them again.

I would actively discourage anyone from placing an order… Read Full Review

Report this review
★☆☆☆☆

“Bought a dining table from habitat online 10 months...”

Written on: 10/12/2010

Bought a dining table from habitat online 10 months ago (£650) (delivered late but I forgave them for that). The glass top broke off two weeks ago (very dangerous - heavy glass top). Numerous attempts to contact customer services and similar experience to others on this site. Called customer services constantly and repeatedly receive an automated message asking me to leave a message and someone will call back.........they never have done. On the two occasions I have had my call answered the… Read Full Review

Report this review
★☆☆☆☆

“What a nightmare! Ordered a few homewares on 23rd...”

Written on: 09/12/2010 by mst197 (1 review written)

What a nightmare! Ordered a few homewares on 23rd November. Arrived on 29th November with the major decker dish drainer item missing. Used the email form on website to report missing item. Got an automated response with ticket number. No word by Wed 1st Dec, so called in. None of the numbers supplied work - including freephone number and the 0844 just goes to locate a store number.
Phoned once and got through, lady said she'd call me back in an hour (Friday 3rd Dec) did not call… Read Full Review

Report this review
★☆☆☆☆

“Does Habitat customer services actually? I have been...”

Written on: 08/12/2010

Does Habitat customer services actually? I have been overcharged for lamp and have rung them to try and discuss this on an 0800 number which does not exist, left a message on another number which offered to call you back due to unavailable agents (it hasn't), emailed and had an auto response containing a number which is only a store locator information line. I am at my wits end. Had i known their post purchase service was so poor, I would have bought a similar product from john lewis… Read Full Review

Report this review
★☆☆☆☆

“What Can I say I am in the middle of the worst...”

Written on: 08/12/2010

What Can I say I am in the middle of the worst administrative nightmare. It has been a month since I first telelephoned HABITAT's customer services line to request pick up of a MARCELLO wooden bench (£250.00) which we do not want. I eventually spoke to a "Manager" who said there was but 1 person dealing with all returns queries in the furniture department (from online orders) and they were going to employ 22 new people on Monday. Here I am waiting a call back. I have emailed, called (20… Read Full Review

Report this review
★☆☆☆☆

“Habitat very poor at putting the customer first, and...”

Written on: 02/12/2010

Habitat very poor at putting the customer first, and seemingly don't care about winning customer revenue.

Missed commitments made to me due to inadequate communication between them and the 3rd party logistics company - Ceva. I'm without an order that I have waited 4 weeks for already, and Habitat couldn't care less.

Don't order with Habitat unless you can physically see stock, and you are able to get it home yourself.

Terrible experience… Read Full Review

Report this review
★☆☆☆☆

“OMG! Wish I had read the other reviews before placing...”

Written on: 02/12/2010 by LynGibbs (1 review written)

OMG! Wish I had read the other reviews before placing order!! Customer services told me I had received the items last week and acted as if it was my fault I didn't know the tracker number.

Spent a total of 18 minutes on the phone to be told the above after phoning the incorrect number given to me in an e-mail from Customer Services.

As others have said, Habitat were quick enought to take the money.

Read Full Review

Report this review
★☆☆☆☆

“I made an ordered some rugs 6 weeks ago on line. The...”

Written on: 30/11/2010

I made an ordered some rugs 6 weeks ago on line. The order was confirmed by email the same day. I have since spent the last 4 weeks chasing up where my order is as the website made me suppose that the items would be delivered within 7-10 days. Despite several phone calls and two emails, I have been told that it would be chased up and that one of the rugs was at the depo. I am worried about my payment - no goods but they were quick to take my money! Shame though because I like the rug and… Read Full Review

Report this review
★☆☆☆☆

“Oh dear ”

Written on: 13/11/2010

Oh dear
I didn't even get as far as buying !
Went into the York store to buy Xmas gifts in mid Nov - they don't extend their returns period as most other stores do.
As a result I had to leave the store quickly to shop elsewhere. Blonde shop assistant called after ' How rude '
as a result of above will avoid shops, as a result of reading this site will avoid on line !
Read Full Review

Report this review
★☆☆☆☆

“Unbelievably slow service, with no effort to...”

Written on: 04/11/2010

Unbelievably slow service, with no effort to communicate and provide updates to the customer. Just awful - don't touch with a bargepole… Read Full Review

Report this review
★☆☆☆☆

“Ordered a sofa bed online on 14th August 2010. It cost...”

Written on: 25/10/2010

Ordered a sofa bed online on 14th August 2010. It cost me 1450GBP. Delivery date has now been moved 3 times. "Estmated time of delivery" now an unbelievable 14 weeks (3 and a half months) after purchase date. Could feasably be even longer. Have written two complaint letters. No response as yet. If you have a complaint, write to thier Head Office in East London. Enough is enough Habitat. Do not use this service if you want your goods in reasonable time!… Read Full Review

Report this review
★☆☆☆☆

“I am writing to share a truly appalling Habitat...”

Written on: 16/10/2010 by SinsonA (1 review written)

I am writing to share a truly appalling Habitat customer service experience. In June 2010 we ordered the HANA commode along with 3 other pieces (2 chairs + HANA desk )

First delivery: date previewed - we wait all day - no delivery - no call - no apologies. Up to me to call, complain and set up a new day.

Second delivery: HANA commode arrives - we open the boxes - key pieces damaged!

We call to return the pieces - Habitat asks to send an email - we do - no response for a week - we call… Read Full Review

Report this review
★☆☆☆☆

“I have to say that after reading the reviews I would...”

Written on: 08/09/2010

I have to say that after reading the reviews I would be a very concernd if i was a director or shareholder I am a CEO of a mail order company and was looking to order some things for a show we are at and was shocked by this and my own experance they are dreadful
anyone reading this should not order from them and if you have tell your credit card company to cash/debit back your money from them asap
this bussness needs to go down and leave better run coampanys to supply such things, dwell for… Read Full Review

Report this review
★☆☆☆☆

“As with others I would advise anyone to steer clear of...”

Written on: 18/08/2010

As with others I would advise anyone to steer clear of ordering online from Habitat. They took payment of over a thousand pounds pretty sharply (it came out of my account the day after my order) but nearly 2 months on I've heard nothing about when the chairs will be delivered. When I phoned nobody was able to give me an idea of delivery. I am very angry that they have held on to my money which could have been in the bank and yet cannot even tell me when I'll get the items I paid for 2 months… Read Full Review

Report this review
★☆☆☆☆

“Received cabinet broken waiting for replacement parts. ”

Written on: 17/08/2010

Received cabinet broken waiting for replacement parts.
Customer Service department have no power to sort out any of your problems they say they will pass your problems to another department you never hear from them again. You phone again that happens again. Good luck still waiting… Read Full Review

Report this review
★☆☆☆☆

“Groan ... I can see from these reviews there is a...”

Written on: 16/08/2010

Groan ... I can see from these reviews there is a blatant pattern of poor quality service and cynical trading practises.
I will never shop at Habitat again.

I always thought them so overpriced anyway... mostly designer chipboard & melamine, but it is their customer service that is appalling: they told me items are in stock when they do not have stock as they are discontinued, and then failing to refund, and then not refunding postage for items never posted. You constantly have to watch them… Read Full Review

Report this review
★☆☆☆☆

“I agree with so many of the comments on this page. ...”

Written on: 06/08/2010

I agree with so many of the comments on this page. They simply treat there customers like scum! They have had £145 of my money for three months, the item I ordered is no longer available, they are 'in the process' of refunding.... still waiting!… Read Full Review

Report this review
★☆☆☆☆

“I ordered a sofa 6 weeks ago now. Habitat have said...”

Written on: 25/06/2010

I ordered a sofa 6 weeks ago now. Habitat have said the sofa would be delivered within 4-5 weeks. When I rung after 4 weeks they told me to check the bottom of the receipt which said they would call within 5 weeks to arrange delivery, how convenient. I waited for their 5 week call which did not come! 6 weeks later I called them again to check what the status was and I was told that there was no record of delivery and that I would be called in the next week by their delivery company (again… Read Full Review

Report this review
overview