Habitat Reviews - www.habitat.co.uk

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★☆☆☆☆
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★☆☆☆☆

“Poor quality, has gone downhilll since takeover by Argos”

Written on: 12/07/2012

I have always been a big fan of Habitat. I love the style and elegance of their furniture. It has always struck me as a young dynamic outward looking brand with iconic origins in the 1960s. So even when it went into receivership I remained loyal and continued to shop there. We had a horrendous experience with a sofa, which took more than six months to deliver. After I complained I received a cheque for the difference in price had I bought it in the sales, so no complaints there. However I… Read Full Review

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★★★★☆

“Good service, good product, good communication”

Written on: 04/07/2012 by BharatBedi (2 reviews written)

I had concerns about dealing with habitat after reading the negative reviews. I've always been a fan of their products and decided to give them a chance. They did not disappoint at all. The service and communication has been great. In particular the delivery service has been excellent. Fantastic to see Habitat is back… Read Full Review

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★☆☆☆☆

“Misleading delivery information”

Written on: 28/06/2012

Bought and paid for a table and was assured it was in stock. They then informed me it was out of stock and I had to wait two months for the table. The delivery was an absolute fiasco - they can only specify a day and not am or pm until the day before delivery. Also there was a two week wait for a delivery slot. The delivery men were 40 mins late, having phoned to say they would arrive in an hour. they made my son carry the item while the second delivery man did nothing. This was a… Read Full Review

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★★★★☆

“A very good company in difficult times”

Written on: 25/06/2012 by sbundy (1 review written)

I was a little shocked to see all the negative comments here about Habitat. It is great store (now with only a couple of retail branches in the UK) but it is reliable. Just wanted to set the record straight… Read Full Review

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★☆☆☆☆

“They took my money - but no product”

Written on: 29/05/2012

Having taken my cash they promised delivery on three separate occasions over three months. Each promise broken. Still no items. Throw your money in the fire. It will at least be briefly exciting... And you will end up in the same positiom… Read Full Review

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★☆☆☆☆

“wrong product delivered”

Written on: 25/05/2012

ordered single scala unit to dublin.dismayed to open package labelled single scala stone leather unit to find they had delivered a corner unit.have no use for this and am now furiously emailing and phoning to get it collected and refunded.i paid a delivery fee for ireland and feel i will be out of pocket.will not buy from them again as not exactly rocket science to distinguish corner unit from single unit… Read Full Review

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★☆☆☆☆

“Habitat - Most awful experience - AVOID at all costs!”

Written on: 07/05/2012

Horrible experience with Habitat. Bought an Italian sofa set (Ruppert) for £3,000 in Oct 2011. When delivered - turned out the 3 units which constitute a sofa were made of all different colours of the fabric. They agreed to do a replacement. Then IT TOOK 6 MONTHS (I kid you not) to actually get a replacement sofa. Countless emails from our side, phone calls, chasing up - many emails were not even answered by Habitat/Home Retail Group... Absolutely useless so called Customer Service. They do… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service :(”

Written on: 30/04/2012 by Helen01 (1 review written)

Habitat collected the wrong clock from our office. They booked it back into their warehouse and have put in into their stock to use again. This clock is our property. Their clock still awaiting collection after having booked a return twice more! Habitat will not accept liability for our property despite the fact that they are going to resell it. They will not reimburse us. I find it incredible that they have no goods returned controls in place and will use our item without reimbursing us for… Read Full Review

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★☆☆☆☆

“Waiting for 4 months now,”

Written on: 26/04/2012 by servicefromhell (1 review written)

We ordered a sofa and few other goods in December 2011 and nothing arrived so far. Habitat is pushing back orders every week. You will get different responses from customer service and the store. Nobody will ever contact you via email or phone and inform you about the delay. It pretty much feels like they are going bust (again) and that they cannot pay their suppliers. If you are still thinking of purchasing things, make sure to use a credit card for large purchases at least. It is easier to… Read Full Review

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★★★★★

“Quality product; online discount; excellent delivery...”

Written on: 05/04/2012

Ordered a product online after trying it out 'in store'. Took advantage of a one-time 10% discount upon purchasing online, which worked in conjunction with a 'spring sale' item. The process of organising a date for delivery was clever and efficient. You are called within the week on either of the two phone numbers you provide upon purchase (home and mobile), and if the product you ordered is 'in stock' and 'ready for delivery' a date in the near future is scheduled (if not, then further into… Read Full Review

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★★★★★

“Great customer service”

Written on: 07/03/2012 by johnsmith236363 (1 review written)

I had a problem. It was dealt with quickly and in a friendly manner and I am difficult to please. You cannot go wrong here in my eyes. I am really sad to see so many bad reviews. What you have to remember is some people are simply unreasonable… Read Full Review

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★☆☆☆☆

“Bad quality, no customer service”

Written on: 06/03/2012 by flynna (1 review written)

Bought numerous items to furnish our new house, some arrived without a mark but have since broken due to bad quality (couch, TV stand) other arrived in bits, (sink, batroom cabinet, bed)could get no reply from customer service and when we did it was unsatisfactory. A complete waste of money, we bought 1/2 out kitchen in Habitat and 1/2 in IKEA..guess which 1/2 we had no problems with!!! go to IKEA… Read Full Review

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★☆☆☆☆

“Words fail me”

Written on: 18/01/2012 by Kiterick (1 review written)

I ordered 8 glasses at the end of November 2011 as a Christmas present. 7 turned up promptly so I started chasing them for the missing one. Emails, telephone calls and even letters went unanswered. Finally (6 weeks later) they got in touch to say they were out of stock and offering me a refund for the last glass. They clearly have no idea what modern retailing is all about - they are unable to deliver the goods, and they are unable to apologise properly or give any impression of customer care… Read Full Review

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★☆☆☆☆

“Failed to deliver. DO NOT BUY ONLINE from HABITAT”

Written on: 01/01/2012

Order placed on 1st Dec., confirmation email received. Phoned customer services on 16th Dec. to check on progress. They apologised and stated that the order had not been processed, so they reordered the items and gave assurances that delivery would be within 3 to 5 days. No delivery before Christmas! In the meantime I found that… Read Full Review

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★☆☆☆☆

“Terrible quality and no guarantee... don't buy from...”

Written on: 29/12/2011 by louisa123 (8 reviews written)

We spent £1400 on a sofa from Habitat less than 12 months ago. Despite light use, the cushions have lost all of their bounce and the sofa is no longer comfortable. We emailed and phoned Habitat but they wanted nothing to do with us. They didn't even bother to reply to the email! Apparently since Home Retail Group took over the stores, they are not honouring faulty products bought prior to their takeover - despite selling the very same items in store! In short, go somewhere else that offers a… Read Full Review

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★☆☆☆☆

“Another dissatisfied Christmas online order”

Written on: 23/12/2011 by Zaitch (5 reviews written)

Ordered and paid for a childs wooden toy on 12/12 on the habitat online website, marked as in stock, subsequently confirmed by email. This was a simple order, but alarm (or christmas) bells should have started ringing when it said something like… Read Full Review

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★☆☆☆☆

“Habitat order never received”

Written on: 19/12/2011

I have placed an order on the Habitat website the 25th of November. All the items were in stock and delivery was supposed to be within a week. After almost a month I am still waiting. I sent several complains to customer service and they cannot tell me anything about my order due to reoganisation issues. They suggested me to call the customer service: I have been trying now for a whole week and I could never manage to get an answer! My money has been taken two days after I submitted the order… Read Full Review

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★☆☆☆☆

“Disgusting Customer Service”

Written on: 15/12/2011 by LiaDF77 (1 review written)

On the 1st of December I placed an order (Order ref|colon| 400085269) via Habitat's online website. It is now 2 weeks later and I still haven't received my order. I have contacted their customer services department by phone 4 times over the past week and this issue still has not been resolved. Numerous times I have been told that someone will phone me back and no one ever does, yet they were extremely efficient in charging me for my items! I have also now spent almost £5.00 on these phone… Read Full Review

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Guest's Response to LiaDF77's Review

Written on: 19/12/2011

I am totally in the same boat as you! Theyve taken £60 from my credit card on my orders that were xmas decorations (yeah, I really need them now!), order placed on 3rd Dec, still havent arrived. Had a stupid email back from customer services the same as yours, saying my complaint was 'closed'!! Im so frustrated! At least you got through to somebody, I rang them 4 times in one day and was constantly held in a queue, which I eventually gave up on as I was wasting yet more money. Ive rung Head office, spoke to a nice receptionist that has forwarded my complaint to people higher up, but still no response. Ive tried to log in, but now the website wont recognise my login or password! I would like to know if you get anywhere with this as Im completely stumped now, and just want my money back!!!

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Liadf77's Response to LiaDF77's Review

Written on: 03/01/2012

I'm sorry to hear others are having the same problems. I've sent a complaint email 5 times now and had no response. I've given up on ringing them as I had £7.00 worth of charges for the calls I made to them in December which got me nowhere. I've now reported them to Consumer Direct, Watchdog and Martins Money Saving website. Consumer Direct have advised me to write a letter to head office (sent recorded so I can prove they received it). They also told me this....

'To make a claim it would need to be proven that a breach of contract has occurred. A breach of contract will occur when one party to a contract fail to meet their part on an agreement.
In your situation, you will argue that Habitat are in breach of contract as they have failed to deliver the goods as agreed.'

So they are definitely in the wrong. I suggest you write to them too and make sure you mention your 'legal rights' and also keep a copy of the letter as 'evidence'. If Habitat refuse to respond then it is possible to take them to the small claims court, although I doubt I'll take it this far as I've only lost £9.00, but others who have lost more may wish to consider this.

I do feel a bit silly getting so angry over £9.00 but its just blatant thieving! And the lying by the customer services team and the refusing to respond when you complain. It really is so frustrating.

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Guest's Response to LiaDF77's Review

Written on: 30/12/2011

I'm in the same boat too! Placed an order on 5 December, 3-5 day delivery. By 15th it still hadn't arrived so I spent 8 minutes on hold before speaking to someone. She informed me that as they were 'transitioning' the order would no longer appear on my account online and it would be on her spreadsheet. She checked and confirmed all items were still in stock and would arrange for them to be delivered. Great - although I said refund me for the tablecloth as I had had to buy an alternative elsewhere as I'd needed it for the 11th! She said she'd arrange a cheque refund - I said don't, it will probably get lost in the Xmas post and you won't believe me if it doesn't arrive, refund it to the card I paid on. Apparently this is no longer possible as they have changed systems. Ridiculous!!!!

She then rang back and left a message saying all items BUT the tablecloth were out of stock and to ring her back. I rang back....16 minutes on hold by which time I was so frustrated I gave up. I sent a second email titled to her name hoping she'd be shown it, stated everything that had happened and cost on phone calls. No response, then I get an email saying "ticket closed" so I sent the email again. I sent 5 emails in total after I was ignored each time. I then called again yesterday, spoke to someone who seemed helpful, would speak to manager and ring back. They didn't. Just spoken to someone else again who has to check with the 'admin' team and will call back on Tues when they're back in work. I won't hold my breath or I won't see much of 2012!!!!

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★☆☆☆☆

“Dreadful”

Written on: 14/12/2011

The delivery company didn't turn up after a day of waiting for the goods; the automated phoneline for the delivery company didn't recognise the order details so I was unable to get through to someone to find out where the order was; I emailed Habitat customer services only to get a response saying that online customer service wasn't available and I had to phone instead; I've just spent twenty minutes on the phone trying to speak to someone (on a premium-rate line) before hanging up in frustration… Read Full Review

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Guest's Comment

Written on: 15/12/2011

I've had exactly the same problem and have just reported them to both Consumer Direct and Watchdog. I suggest you do the same - the more people that complain, the more likely they'll do something about it.

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★☆☆☆☆

“Badly-made, impossible-to-assemble, overpriced rubbish”

Written on: 11/12/2011 by KIngBendle (1 review written)

We bought this because, although not cheap for what it was, we thought it looked nicer than comparable items in similar stores. We now can't stand the sight or thought of it. We're pretty well-used to putting up flat-pack furniture, and no better or worse at doing so than most other people. The instructions suggest it should take 2 people 1-2 hours; after six hours, we had to give up when the door hinges proved completely impossible to align. Past experience with Habitat's customer service… Read Full Review

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