Jetline Travel Reviews

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★★☆☆☆
1.9 / 5
362
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★★★★★

“Two back to back cruises”

Written on: 03/03/2012 by lyndaaus (1 review written)

We booked a cruise through the Panama starting in Fort Lauderdale and finishing in LA and then staying a night in LA and cruising to Hawaii, flying back to London from LA. Jetline were extremely efficient and gave us airline locator numbers by return so we could book our seats which is a pleasant change to a lot of agents. We got BA direct flights both times. We knew transfers were not included but hotels were and these were both fantastic (Westin and Crowne Plaza). All booking details were e… Read Full Review

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★☆☆☆☆

“NIGHTMARE THAT WAS JUST BOOKING 15 PHONE CALLS NO JOY ”

Written on: 08/02/2012

PLEASE PLEASE DO NOT BOOK WITH JETLINE IT AS BEEN A NIGHTMARE & THATS ONLY BOOKING GAVE INFO NO EMAILS 2 COMFIRM ETC ME HAVING 2 PHONE (15 TIMES) WAS ON PHONE FROM 9-30 TILL 1-40PM STILL NOT SORTED GAVE ME A NUMBER 2 RING AIRLINE SO I COULD GIVE THEM THE CORRECT DETAILS WHICH I DID ON THE DAY I BOOKED (SO THEY CAN SEND ME MY BOOKING DETAILS) SO PLEASE PLEASE DONT BOTHER GOT YOUR MONEY UR ON UR OWN WAS GIVE WRONG DETAILS WHICH AIRLINE I WAS FLYING WITH THEY ARE A JOKE… Read Full Review

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★☆☆☆☆

“Dont use this company!”

Written on: 20/01/2012 by jacksamtess3 (1 review written)

When we arrived at the airport in Gran Caneria we were told the hotel we had booked and paid for was over booked. We were transferred to another hotel.The hotel we booked was a 4 star, the hotel we finished up in was a 3 star and considerably cheaper than the hotel we had originally booked. Despite many phone calls to Jetline whilst we were there, noone was interested. Since we have returned we have made further calls, sent emails and letters etc to no avail. We have since found out this has… Read Full Review

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★☆☆☆☆

“over charge”

Written on: 11/01/2012 by kingsnr (1 review written)

i will have to keep this short as i have wasted a lot of time with these people i booked a holiday with these -------- through deal of the day in september 2011 i was told it was a hotel we were going to but was offerd an upgrade to a one bedroom apt for an extra £56 which we paid for only to find out that is what you got as standard as there was no hotel only apts i have emailed every department only to get the cold shoulder and finally to be emailed by Customer Services Executive that we… Read Full Review

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★☆☆☆☆

“Jetlinetravel.com - shocking company, complete scammers!”

Written on: 31/12/2011

found a cheap holiday through teletext, ok,I know there are extra for luggage etc on top, and we asked about this, but were happy with the price. Was on phone for ages, at some point, they decided we also need an extra handling charge on (even though I had checked and double checked all prices for extras in phone call), fair enouhg, still happy with price. Went ahead booked holiday, they took all passenger details, my details as I was booking, also card details and told me how much deposit… Read Full Review

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★★★★☆

“Cruise and stay in Athens”

Written on: 15/12/2011 by annepucknell (1 review written)

I had read reviews about this company and so when it came to book a holiday I made sure I had covered all services in detail. The rep I dealt with was extremely helpful and efficient nothing was too much trouble.. All documentation arrived well in time before travel and the flights, transfers and hotel in Athens was extremely good with excellent service from all concerned. The cruise was aboard the Cunard (Queen Victoria) and that is another story which includes missed destinations and the… Read Full Review

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★☆☆☆☆

“Customer service.”

Written on: 14/12/2011

The worst customer service I have ever received, I strongly recommend you do not book with this company… Read Full Review

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★☆☆☆☆

“Simply awful, do not use!”

Written on: 07/12/2011 by fibo1981 (1 review written)

This company are awful. I booked a 'last minute' holiday in July/August '11 and Jetline firstly booked it with Dream Holidays, within a day they went bust. Surely they have market researchers/analysts that could have forecasted this, clearly not. We forked out over 1k and then had to rebook and spend more than the first time, approx £400 more even though they booked the flights/accomodation/transfers directly rather than through another agency. No sense at all. In hindsight, we should have… Read Full Review

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★★★★☆

“excellent cruise holiday”

Written on: 17/11/2011 by carol01 (1 review written)

Booked a cruise on Celebrity Equinox with Jetline. The lady in admin was very helpful, phoning me back on two occassions to save me hanging on. We got the cruise for a very good price. She arranged flights from Liverpool with Eazyjet which included 20kg luggage allowance. We hadn't travelled with a budget airline before but the flights were on time and ok for the short 2hr flight. We paid extra for transfers and the taxi was waiting for us as we walked out of thr airport and picked us up at the… Read Full Review

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★☆☆☆☆

“Fake room upgrade - sales team are scam artists. Don't...”

Written on: 14/11/2011 by LouiseE (1 review written)

I booked my holiday to Mexico back in June after seeing a Jetline holiday on the Teletext website. It was an Indian call centre. The price quoted very quickly as transfers, baggage allowance and flight meals were not included. This was OK - I decided to arrange transfers privately, pay extra for baggage and forego the meals (£30pp each way!) Once I'd agreed to go ahead, I gave my debit card details over the phone and was told that had gone through and that somebody would be calling me back… Read Full Review

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★★★★☆

“A nice holiday experience....a lucky one perhaps”

Written on: 03/11/2011 by alanh1966 (1 review written)

Recently booked a holiday with Jetline to Corfu which we went on in October. We didnt have same issues as some others listed here and if we had checked first we might have had second thoughts about booking it in the first place. We did have to pay extra for transfers and baggage on plane but I think this is the norm with most companies. I called a few other companies before booking and the price always shifted which was very strange apparently flight seats sold out or rooms gone and system… Read Full Review

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★☆☆☆☆

“low level scam”

Written on: 20/10/2011

After seeing an all inclusive holiday for sale with Jetline travel for £249 inc waterpark tickets we phoned to book, by the time they had added in booking fees, airport check in fees, luggage fees and flight change fees it had increased to £325 each but having compared that to other companies it was about the same but having the waterpark tickets gave them the edge so we booked having first mentioned it included the tickets. On the phone back when it was all confirmed and I again mentioned… Read Full Review

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★☆☆☆☆

“Jetline Cruises - Alaska”

Written on: 16/10/2011 by christinamessaoud (1 review written)

Should have been a trip of a lifetime - complete disaster from start to finish...booked on a flight via Chicago instead of direct flight to Seattle.... took double the time!!! Waiting over 6 hours at Chicago airport for connecting flight. Then spent couple of days in Seattle which was ok and then on cruise to Alaska. Jetline advertise on TravelZoo that it is a special offer, but this is not the case. Cheaper elsewhere. We should have taken a train from Seattle to Chicago but was left… Read Full Review

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★☆☆☆☆

“Jetline Travel. Nightmare! Do Not Use!!”

Written on: 09/10/2011

Whole booking was a catalogue of disasters. After being told that the holiday I wanted was available and taking my credit card details I was told that an email confirmation would be sent. This did not happen but I got a call saying the rooms were not available (had been assured they were) I had asked for 2 triple rooms and was was told yes they were avaialble and given a price then told it was 2 double for 3 people or I had to pay extra. Alarm bells were ringing so I asked to cancel the holiday… Read Full Review

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★☆☆☆☆

“Holiday from hell PLEASE DONT BOOK WITH THEM”

Written on: 20/09/2011 by DELILAH1975 (1 review written)

I would never ever book with this company again, first of all asked for a quote they gave me the quote which seemed reasonable but I had to pay extra for the flights because all the seats on that plane had gone. For the privelege of another flight I had to pay an extra 350 so it didnt turn out to be a cheap holiday after all. I had phone calls everyday until tey pursuaded me to book it. Pressurised selling I must say. I got no flight tickets, and when I got to the airport I was told I wasnt… Read Full Review

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★☆☆☆☆

“JETLINE DISASTER - HELP AND LIGHT AT END OF TUNNEL - ”

Written on: 13/09/2011 by auntienicks (1 review written)

I have some advice for you if you need it on how to speak to someone normal and helpful in Jetline (dont name me though as I dont want it coming back to me lol) For all you out there who have booked and having problems with Jetline Travel - I am one of you, they wrongfully deducted nearly £500 of charges from my credit card, everyone I spoke to were arrogant, would not listen, didnt care. There was a catalogue of disasters, they even tried to charge me £20 per person upgrade to a… Read Full Review

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★☆☆☆☆

“Deal of the day holidays / Jetline travel”

Written on: 26/08/2011 by Andyreid79 (1 review written)

This is to let everyone know what this companies like. Me and my partner booked in July for 2 weeks all inclusive to turkey after having a few issues communicating with the deal of the day staff ( English is second language) it was all sorted and we were due to fly On the 7th of August. On the 4th of august we heard on the radio that our flight carrier holidays 4 u /aegean travel had gone into liquidation upon hearing this I called deal of the day to query this only to be advised that they had… Read Full Review

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Eastender's Response to Andyreid79's Review

Written on: 29/08/2011

I’m in the same boat as you. I had also booked a holiday in Turkey via Holiday 4 U carrier in July for early Sep holiday. As soon as I paid my money on the phone to these Indian staff, I knew I had made a big mistake. I never received an e-mail confirmation and each staff I found charged a different charge for booking the holiday. I was even charged a ‘booking fee’ for my holiday, which was non existent with a different agent, on the same firm.

Anyway, their agent rang me to say that my holiday had been cancelled in Turkey due to the collapse of Holiday 4 U. He told me that he would give me refund except for the accommodation. I had booked both flight and hotel with them. He did try to offer alternative holidays, but they were far too expensive. I disputed the accommodation cancellation fee of £350 for 4 of us.

He told me that our holiday was not a package holiday but a ‘tailor made’ holiday, so it does not qualify for full refund, which I disputed, as payments went to Jetline. They cleverly made two withdrawals from my account, to show separate transaction. But both payments went to Jetline, and it was never explained to me. I had to chase several times for the flight refund before I managed to get my money. They told me that they had paid the hotel in advance, but how could they, when it wasn’t due to be occupied until 7 weeks time.

I then emailed the hotel we were supposed to be staying if Jetline Travel or their supplier Hotel Beds, had paid them. I got a reply back from the hotel stating they had not been paid, the holiday was cancelled. What a bunch of cheats and liars! I have a written a letter to them, as per ABTA rules. You have to send 2 letters and wait for several days, before ABTA investigates your complaint.

This firm should be closed down. Like you I’m not going to give up on £350.

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★☆☆☆☆

“Once Bitten!”

Written on: 18/08/2011 by winnerkev (1 review written)

Jetline travel umbrella company for deal of the day holidays and many other least heard of companies advertising on websites like icelolly.com. Like all other reviews on here i have only the same to report,all bad im afraid. I only wish i visited this site two days ago then they would not have had the pleasure of ripping my friend off. What can we do about them to stop them feeding off other unsuspecting hard working families… Read Full Review

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Guest's Response to winnerkev's Review

Written on: 22/08/2011

This company has been ripping so many people. I'm a victim and trying to get my money back from them. They should be closed! Contact consumer advice.

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★☆☆☆☆

“Avoid jet line for the following reasons:”

Written on: 17/08/2011 by HolidayReporter (1 review written)

Because after booking you holiday you can expect -Numerous phone calls returned on an 084 number costing you money -Changes to your holiday as cheap seats 'no longer avalaible' -The price you see you will not end up paying because of all the extras -Flights will be booked with incorrect passenger names and you will have to ring up and talk to the friendly people at Ryanair who will charge you for ammendments to your flight details. -They are not a package operator and you find they have… Read Full Review

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Guest's Response to HolidayReporter's Review

Written on: 18/08/2011

This is exactly how they have treated me in the last two days, but how do we go about complaining about this rogue outfit.

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★☆☆☆☆

“Does anyone have anything good to say about Jet Line...”

Written on: 10/08/2011 by Annabel21 (1 review written)

Only booked our holiday to Kos on Monday to fly the 31st of August. Found the deal on teletext, rang up all seemed ok and booked straight away without reading any reviews (foolish in hind sight i know) They gave me reference numbers for flights, hotel n transfers n told me the documents are on their way. Since then i have called them twice to see where my confirmation is and they keep telling me the next 5 days...any advice on how to get my confirmation sooner? Also checked the flight… Read Full Review

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