Debenhams Reviews

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★★☆☆☆
1.5 / 5
15% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.
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★☆☆☆☆

“don't do it!”

Written on: 02/10/2013 by Notdebenhams (1 review written)

I ordered a mantlepiece clock on-line, it was intended as a gift for my partner. I was extremely disappointed to find that the parcel that was sent to me contained a cereal bowl instead! I returned it in the post over 4 weeks ago using their instructions and still haven't received a refund… Read Full Review

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★☆☆☆☆

“Simply Do Not Use Debenhams!”

Written on: 23/09/2013

I have shopped twice from Debenhams this year both for furniture.On the first occasion the item has never arrived.I had to chase them for the product eventhough it was them failing to deliver.They had no explanation as to why the item has never arrived with cold template looking email messages.They even failed to look apologethic let alone attempting to compensate in any way.On the second occasion,the only reason I have returned to purchase was that I have not realised that the seller was… Read Full Review

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★☆☆☆☆

“avoid debenhams”

Written on: 20/09/2013

i spend £1-2k in their store throughout a year. wanted a refund for a faulty item and the staff were not pleasant. numerous emails sent compaining and I am out of pocket now. won't shop there anymore… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 10/09/2013 by Judyb647 (1 review written)

My second time to shop for perfume in Debenhams, Sunderland and it's the same customer service....bad and terrible. I bought a Roberto Cavalli perfume and the sales assistant did not even stop to talk to me and just continued to arrange the display shelf when I asked a question politely TWICE!! I think she was quite annoyed because I dared to disturb her in what she was doing. I was in a hurry so I just grab one, paid it and left. Not a pleasant experience when you are spending your hard… Read Full Review

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★☆☆☆☆

“Avoid debenhams if you want a good service!”

Written on: 15/08/2013

I placed an order the delivery was 2 hours past the timeslot drivers couldnt get away quick enough despite packaging being damaged I reported this to debenhams who sent another order which also arrived hours late the drivers and thrn the company refused to take back my faulty appliance 8 weeks later after disposing of the broken item they call me very aggressively telling me they have been calling for days i had one message left yesterday afternoon and they say they will charge my credit… Read Full Review

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★★☆☆☆

“ up to 70% ?”

Written on: 20/07/2013

i used to be a regualar Luton debenhams shopper, until everything got changed. they rearranged everything in this branch. difficult to find what you looking for. If like me you are a bargain hunter , you will have to see every labels to see what exactly is 70% as they have notices throughout the store saying up to 70% OFF, it used to be a section for it, which was so much easier… Read Full Review

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★☆☆☆☆

“DO NOT ORDER”

Written on: 05/07/2013

I ordered off Debenhams the delivery driver got no response so decided to open my front door enter property to leave delivery, this product was reduced by £10 a day later so reordered in to store, this got lost in transit do no product £34 out of pocket + numerous phone calls. DO NOT USE unless you like people entering your property with out permission and like paying for products you do not recive… Read Full Review

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★☆☆☆☆

“Staff give wrong ”

Written on: 17/06/2013

I had bought Chanel perfume in newcastle debenham store from 24 February 2013.but I hadn't used its yet @ hadn't look inside of purchase .I just found its on 16 June 2013 that I got the wrong perfume.But I already open its @not used it yet.I phone to customer service and told them the story.Staff told me to go to store to change its.but when I go to store staff at Chanel told me I can't exchange because its already open.But when I bought its I show bottle of perfume that I want .She give me the… Read Full Review

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★★★★☆

“theraputic”

Written on: 30/05/2013 by 1bonnie784 (1 review written)

I am a regular shopper of Debenhams department store at SILVERN POLLOCK GLASGOW and I feel it is time to thank the staff of the store for a good service they give their customers in particular to Margaret and Helena who work at the fragrance counters. they are very pleasant approachable and helpful .They know their products and are never rushed but take their time to listen and give appropriate advise to suit each customer.Thank you I look forward to seeing you on my next visit to the shop. I… Read Full Review

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★☆☆☆☆

“Poor quality product and poor customer service”

Written on: 25/05/2013

Bought a duvet, quality was pretty poor, the lining was all over the place, had a few dried up red spots on it. Took it back for a refund but they wouldn't have it. They said the lining was supposed to be like that and the red stuff was probably from the manufacturing process. Terrible excuses all round for what is a poor product… Read Full Review

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★☆☆☆☆

“the worst our country has to offer!”

Written on: 23/05/2013

oh where to start? ive never bought anything online or in store of debenhams and NOT had a problem. i'm an easy going person and expect very little by way of service from stores of all kinds but yet they still shock me every time. they dont know their own rules or policies and lie and are an embarassment to their company. you go online in good faith and see lots of branded clothing etc and you buy that but any problems with it or quesitons or discounts you've been given to use in good faith… Read Full Review

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★★★★★

“Outstanding customer service”

Written on: 18/05/2013 by jude.goody (1 review written)

I visited Debenhams in Ipswich, while working in the area, and noticed a shirt, that I knew my husband would like, however, his size was not on the rack. I went to the nearest pay point and was served by Alonia, who searched the rails and then went to the stock room to find the size that I had asked for. She was polite, friendly and extremely helpful and it was the best shopping experience that I have had in a long time. I left verbal feedback with another member of staff, as there is no longer… Read Full Review

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★★★★★

“Debenhams have Excellent service, Product & Fantastic...”

Written on: 17/05/2013 by supermum99 (1 review written)

Ordered a beautiful Diva wine glass sunday morning which included a discount/sales price and with free delivery!!!!!! wow !! item came tuesday fantastic!! BEST SERVICE I HAVE FOR A LONG TIME WELL DONE DEBENHAMS GREAT CUSTOMER SERVICE PHEW!!! will do business with you again and tell my friends. well done. The diva glass is beautiful, perfect for a 50th birthday pressie, comes with its own box and you can put a big bow on top which is inside the box when it arrives lovely really pleased. your… Read Full Review

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★☆☆☆☆

“poorest service ever”

Written on: 12/05/2013 by victoriaothersecret (1 review written)

been shopping in many places in the world. never i met store staff as rude as one in debenhams at bond street in the bikini section, today on 12 may afternoon after fitting I put back the unwanted clothes to the basket, but wait, the staff literally asked me rudely to hang it nicely back on its hanger. i was confused like, r u being serious? is this really the store's policy?? and her answer was "no but i asked if u could help me" . wtf?? she didnt even ask it nicely… Read Full Review

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★★★★☆

“Bit of bad and bit of good”

Written on: 08/05/2013 by SunFlowers1965 (3 reviews written)

Last year I ordered a coat online, and as i was paying postage anyway i added on a purse. I then got an email from them saying the coat wasn't available after all - but they had shipped my purse. I wasn't happy about this as I wouldn't have ordered the purse on its own and pay £4+ postage on it, but when I complained they did't care or help and I decided never to order from them again. BUT then my sister got a really lovely coat from there and I had to have it. So after months of keeping an… Read Full Review

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★★★★★

“More tah n happy”

Written on: 07/05/2013 by sarah.parky (1 review written)

Ordered a Sofa and arrived within a few days and all was perfect… Read Full Review

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★☆☆☆☆

“appalling service”

Written on: 03/05/2013 by cyberton (1 review written)

I ordered a sofa online, waited waited for delivery. Nothing. E-mailed CS, apparently the third party furniture company had gone into administration,but they would ask another company to supply. I said that was ok as mistakes do happen. Sofa eventually arrives,but wrong colour! It takes several e mails to head office,furniture department for wrong sofa to be collected. I still haven't received my money back, five months after i paid it. can't image that any serious company that wants to… Read Full Review

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★☆☆☆☆

“worst customer service ever !!!!!”

Written on: 25/04/2013 by lisa1806 (2 reviews written)

I ordered a rug in January and after not receiving it in the given deadline. So I emailed the customer service 3 TIMES before I got a generic reply. Then I phoned them up and the man on the phone was very helpful and apologetic but couldn't say why or where our rug was. Evantually we received a call back from the customer service team and they said that they ran out of stock and it will arrive in the next month and they will let us know when its despatched. But they didn't the rug arrived out… Read Full Review

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★☆☆☆☆

“Poor, Poor, Poor”

Written on: 19/04/2013

Where to start, first off I couldn't order on their website, there was an error. So I went to nearest store 15 miles away. No stock so they tried to order online but couldn't, give the store staff their due they did manage to order via another system. Debenhams use Hermes for deliveries, who are nearly as bad as HDNL, the status of my order is still as dispatched. So I called Debenhams, "Can you please tell me where my delivery is?", Debenhams: "Yes it was delivered Wednesday 17th.", Me:"I'm… Read Full Review

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★☆☆☆☆

“Promised order in 4 days”

Written on: 19/04/2013

Havent been able to track my order I went to the shop to ask about it. The assistant was very rude. The reason I ordered it as I needed it for a wedding Wish I had read the comments first and I would have went to Marks & Spencers or Monsoon etc Debenhams have taken the money straight away from my account. Just think how much interest they are making on our orders. Its just not right… Read Full Review

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