Debenhams Reviews

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★★☆☆☆
1.5 / 5
15% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.
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★☆☆☆☆

“Stock availability.”

Written on: 10/01/2014

Debenham's have apparently had a very bad Christmas, so why don't they stock things customers actually want to buy? I recently found a website, internetbra.com which showed some absolutely beautiful Presence chemises and long nightdresses, but clicking through to Debenhams website showed that all the items had been "discontinued". Customer services say they will not be restocked. What they actually have on the website now is cheap, and looks it. Do they want to make sales, or not?… Read Full Review

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★★★★★

“No delivery”

Written on: 23/12/2013 by Goclodagh (2 reviews written)

Appaling, don't go there, ordered presents for my family for Christmas on 2nd dec , still hadn't got them on 21st so emailed customer service 3 times over next few days and got automated reply, I would have response in 5 days, Which would be 28th dec, so called customer care at my own expense(uk no) and was told id have my gifts on 27th dec, unacceptable, so cancelled my order, still waiting for my refund!!!! So if u have any sees do t even go there as I've had nothing but worry and expense… Read Full Review

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★☆☆☆☆

“AWFUL AWFUL AWFUL”

Written on: 21/12/2013

I ordered a gift voucher on the 8th November, it never arrived and after emailing the customer 'service' department I have received emails stating they will look into it and will get back to me. They never do and I am being passed from one department to another - basically they had my money and have no further interest. However I am not giving up. Went into a store and bought a voucher there and was served by an assistant who seemed annoyed I had interrupted her conversation with a fellow… Read Full Review

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★☆☆☆☆

“Passed from pillar to post, rubbish service”

Written on: 13/12/2013 by SWLondonrocks (1 review written)

Bought a John Rocha fur coat on 19 November, already defected at back where thread has come loose and button detail now hangs down. Rand head office, passed to Wimbledon who contradicted head offices stock checks as I wanted a replacement. Head office took no responsibility, said I would have to go to individual stores if a replacement available, rather than have it sent in the post. Rubbish service, rubbish dark, dirty looking stores, poorly trained staff who Farley put effort into the… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE!”

Written on: 12/12/2013

I've ordered a couple of shirts from Debenhams on the 5th of November, nothing has arrived more than a month later. I emailed several times and got auto response saying CS will get back to me within the next 3 to 5 days nobody did! I called 3 times and was told someone will get back to me in the next 72 hours nobody did! Debenhams won't refund either despite the fact I never received my shirts (not cheap!). I spoke to a "manager" who could not tell me anything! so much for being a manager with… Read Full Review

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★☆☆☆☆

“Left out of pocket by Incompetent & Unhelpful Cust....”

Written on: 28/11/2013 by Manja_71 (1 review written)

Very disappointed...completely unhelpful Customer Service which falls far below the standards that I had come to expect from Debenhams. It all started when I placed an online order for some Xmas presents paid for with my bank card registered to my home address but with delivery to my parents address where I would be spending Xmas (so I wouldn't have to struggle lugging it across and then out of London) something I have done for the past 10 years. 24 hours later my order was cancelled...without… Read Full Review

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★☆☆☆☆

“HORRENDOUS EXPERIENCE - DO NOT USE”

Written on: 22/11/2013

Ordered and paid for 5 MAC items on 11/11/13 with click and collect to be delivered to my local store. Only 1 item delivered to store, no one can tell me where the rest is. After 2 trips to Debenhams (after being told all items where there) and hours on the phone to premium rate numbers today I asked for a refund, to which they cannot give me for another 8 days because "My order status is stuck and the system will not allow it" Funny how they're so quick to take your money yet always seems to… Read Full Review

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★☆☆☆☆

“Awful Customer Service!”

Written on: 21/10/2013

I ordered a Christy bedding set in the sale and they sent the wrong one. Upon calling their customer service team they were very clear there was nothing they could do other than return it and re-order. The guy was so unhelpf I asked to speak to a manager and was told I would receive a call within 24hrs. I didn't receive a call, so I emailed customer services twice and still no response over 10 days later. It appears their policy is to ignore you until you go away! Terrible service, I will not… Read Full Review

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★☆☆☆☆

“NEVER ORDER FROM THEM ONLINE”

Written on: 20/10/2013 by jaxbyrne (1 review written)

This has been the worst experience ever. Order a table over a month ago and they have delivered it 3 times when we have not been able to be home (between 10am - 1pm Mon - Fri). They wont do an early, late or weekend delivery and they refuse to change the deliver address so that it can be taken to a family member!!!!! The staff in the call centre are rude and unhelpful and not completed the call backs that they promise. It is shocking that they take your money and don't deliver your product! I… Read Full Review

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Collywobs's Response to jaxbyrne's Review

Written on: 20/11/2013

Totally agree, try ordering furniture and then have to deal with Furdeco and it gets a whole lot worse - never thought that would be possible! Basically Debenhams in - store help is great, on-line shopping is great too - until something goes wrong and you have to deal with Customer Services over the phone or by email - utter waste of time! I never have this problem with John Lewis, M&S or Next.

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★☆☆☆☆

“concession service standards”

Written on: 16/10/2013 by IgnoredatChatham (1 review written)

I work in retail management myself and pride myself on my high standards of customer service. I am beyond fed up with the shocking service from the concession stands I like to treat myself to nice perfumes and make up but every time without fail I find myself looking at the all the stands especially the Estee Laude and Benefit ones ignored as the staff congrigte chatting I have deliberately toyed with the products timing a response and was left for over 20 minutes whilst the companies… Read Full Review

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★☆☆☆☆

“On-line purchasers”

Written on: 10/10/2013 by adarlou (1 review written)

I ordered lights from Debenhams website, with a promise they would be delivered within 2 - 4 days but by 5 days at the outside. Mights ddidn't come and when I phoned I spoke to an adviser who then told me my lights were coming from a different company whcih I had no contact details for and which - as you might predict - still hasn't delivered my goods. What does Debanhams say - you need to phone the other company (Litecraft) but when I did I still couldn't get the issue resolved… Read Full Review

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★☆☆☆☆

“How Is It Still Running?”

Written on: 09/10/2013

well i went and i couldnt find anything i wanted even though it says it has everything but its all lies… Read Full Review

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★☆☆☆☆

“don't do it!”

Written on: 02/10/2013 by Notdebenhams (1 review written)

I ordered a mantlepiece clock on-line, it was intended as a gift for my partner. I was extremely disappointed to find that the parcel that was sent to me contained a cereal bowl instead! I returned it in the post over 4 weeks ago using their instructions and still haven't received a refund… Read Full Review

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★☆☆☆☆

“Simply Do Not Use Debenhams!”

Written on: 23/09/2013

I have shopped twice from Debenhams this year both for furniture.On the first occasion the item has never arrived.I had to chase them for the product eventhough it was them failing to deliver.They had no explanation as to why the item has never arrived with cold template looking email messages.They even failed to look apologethic let alone attempting to compensate in any way.On the second occasion,the only reason I have returned to purchase was that I have not realised that the seller was… Read Full Review

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★☆☆☆☆

“avoid debenhams”

Written on: 20/09/2013

i spend £1-2k in their store throughout a year. wanted a refund for a faulty item and the staff were not pleasant. numerous emails sent compaining and I am out of pocket now. won't shop there anymore… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 10/09/2013 by Judyb647 (1 review written)

My second time to shop for perfume in Debenhams, Sunderland and it's the same customer service....bad and terrible. I bought a Roberto Cavalli perfume and the sales assistant did not even stop to talk to me and just continued to arrange the display shelf when I asked a question politely TWICE!! I think she was quite annoyed because I dared to disturb her in what she was doing. I was in a hurry so I just grab one, paid it and left. Not a pleasant experience when you are spending your hard… Read Full Review

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★☆☆☆☆

“Avoid debenhams if you want a good service!”

Written on: 15/08/2013

I placed an order the delivery was 2 hours past the timeslot drivers couldnt get away quick enough despite packaging being damaged I reported this to debenhams who sent another order which also arrived hours late the drivers and thrn the company refused to take back my faulty appliance 8 weeks later after disposing of the broken item they call me very aggressively telling me they have been calling for days i had one message left yesterday afternoon and they say they will charge my credit… Read Full Review

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★★☆☆☆

“ up to 70% ?”

Written on: 20/07/2013

i used to be a regualar Luton debenhams shopper, until everything got changed. they rearranged everything in this branch. difficult to find what you looking for. If like me you are a bargain hunter , you will have to see every labels to see what exactly is 70% as they have notices throughout the store saying up to 70% OFF, it used to be a section for it, which was so much easier… Read Full Review

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★☆☆☆☆

“DO NOT ORDER”

Written on: 05/07/2013

I ordered off Debenhams the delivery driver got no response so decided to open my front door enter property to leave delivery, this product was reduced by £10 a day later so reordered in to store, this got lost in transit do no product £34 out of pocket + numerous phone calls. DO NOT USE unless you like people entering your property with out permission and like paying for products you do not recive… Read Full Review

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★☆☆☆☆

“Staff give wrong ”

Written on: 17/06/2013

I had bought Chanel perfume in newcastle debenham store from 24 February 2013.but I hadn't used its yet @ hadn't look inside of purchase .I just found its on 16 June 2013 that I got the wrong perfume.But I already open its @not used it yet.I phone to customer service and told them the story.Staff told me to go to store to change its.but when I go to store staff at Chanel told me I can't exchange because its already open.But when I bought its I show bottle of perfume that I want .She give me the… Read Full Review

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