Debenhams Reviews

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★★☆☆☆
1.5 / 5
15% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.
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★★★★★

“i shop in debenhams, stirling and find that i often...”

Written on: 23/10/2009

i shop in debenhams, stirling and find that i often get great bargains. i eat in the restaurant and have taken family and friends there. the food is great and i get a 20% discount by using my debenhams card. i have already bought clothes in the sale for my grandchildrens christmas. i always go to debenhams first when shoppping as i can almost always get what i am looking for from there. i ALWAYS find the staff courteous and more than willing to help. i am not related to any of the staff… Read Full Review

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★★★★★

“Just thought I would write a quick review as we are...”

Written on: 18/09/2009

Just thought I would write a quick review as we are always good at complaining but never thank excellent service.

I big thank you to staff in Debenhams Glasgow in childrens wear for their excellent customer service and assistance, much appreciated on Thursday 10 September.




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★☆☆☆☆

“Ordered a chair from Debenhams on-line in July with a...”

Written on: 18/08/2009

Ordered a chair from Debenhams on-line in July with a 4-5 working day delivery. I am still waiting. I feel that I am being fobbed off with excuses about tracking orders. I will never order anything on-line from them again. For such a big company I am disappointed with their services… Read Full Review

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★☆☆☆☆

“Ordered a dress from Debenhams. Waited over 2 weeks....”

Written on: 08/08/2009

Ordered a dress from Debenhams. Waited over 2 weeks. No dress. Sent email. Informed that dress was out of stock. Got my credit card statement. I was charged for it and not refunded. called cutomer services, who informed me that there were no plans for a refund and he was not authorised to do it. I had to ring them and email them to get my money back.

This has happened 2 times.

Terrible service… Read Full Review

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★☆☆☆☆

“Debenham's customer service record is disgusting...I...”

Written on: 07/07/2009 by softybabe (2 reviews written)

Debenham's customer service record is disgusting...I am still waiting for some of my stuff after sending it in bits and bobs...it has been over a month now.

My previous order also took over a month...I shall not order online from debenham ever again… Read Full Review

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★★★☆☆

“As i was shopping in Debenhams for a wedding outfit...”

Written on: 07/07/2009

As i was shopping in Debenhams for a wedding outfit with my daughter and future son in law.A personal shopper approached us all i can say she was so brilliant she did everything, we were very impressed with her service.She was great it made our day so easy as we did not have to keep getting dressed and undressed searching for different styles and sizes.thanks you are a star!!!!!… Read Full Review

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★★★★★

“Good Value for Money - generally good service -...”

Written on: 21/05/2009

Good Value for Money - generally good service - Debenhams opens longer than any other department store so very convenient.

I love their kids ranges - much better than Next and funkier than M and S… Read Full Review

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☆☆☆☆☆

“I have ordered online 2 items for my son from...”

Written on: 18/05/2009 by liando (3 reviews written)

I have ordered online 2 items for my son from debenhams, was promised that will recieve e-mail updates on my order. Waited and waited, recieved no e-mails whatsoever. E-mailed to debenhams - no reply. Probably they are too busy to reply as this is only a small order. I'm pleased that i haven't placed a big order as the service is crap. Will be ringing them tonight and cancelling the order. Never ever had such bad service from anybody else and that suppose to be an exelent store!!!… Read Full Review

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☆☆☆☆☆

“I bought a dress from Debenhams on the phone the 6th...”

Written on: 07/04/2009 by fiffi (1 review written)

I bought a dress from Debenhams on the phone the 6th of March. I was promised to get it within 5 days. when i called, they said they couldnt garanty delivery before 10 days. i still didnt get it after 10 days and every day that i called them they told me a new excuse. the 30th of March, almost a whole month after, i called them and said i had enough of all the distress and waiting for this dress and wanted a refund. they said they were sorry and that they would refund me my money without any… Read Full Review

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★★★★★

“I shop in browns of chester very often. I am a...”

Written on: 29/01/2009

I shop in browns of chester very often. I am a debenhams cardholder and have never had bad service. The staff are very friendly, helpful and go out of their way to help you.
I have heard about some customers complaining about the returns policy. I do agree but it is the same in most retailers now.
A very happy shopper… Read Full Review

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★☆☆☆☆

“Good variety in stores but terrible service. I bought...”

Written on: 07/12/2008

Good variety in stores but terrible service. I bought some clothes and 2 days after that they started with the sale. The manager refused to give the discount whereas most of the stores give a price protection. They even refused to return and bill the same item. I was really dissapointed as I used to shop from the store quite a bit. They need to start offering price protection… Read Full Review

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★★★★☆

“The price of goods is good, the quality of goods seems...”

Written on: 30/10/2008

The price of goods is good, the quality of goods seems to be good. They also have banned cotton from Uzbekistan because of poor human rights and child forced labour.

Overall it seems to be a good store in my opinion but I do know people that have had problems with the returns policy… Read Full Review

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★★★★★

“Brilliant shops and a great layout, love the chester...”

Written on: 25/08/2008

Brilliant shops and a great layout, love the chester store and the Llandudno shop with great sales… Read Full Review

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☆☆☆☆☆

“Had purchased a dress online in June for a wedding, at...”

Written on: 21/08/2008

Had purchased a dress online in June for a wedding, at last min the wedding was cancelled and I telephoned the customer services department to ask on procedures to return, was advised that shouldn't be a problem as not worn and still had proof of purchase, then passed through to store where explained situation again and was told that could have an exchange or money credited to gift card. On this advise returned dress to store to be confronted by a manger who advised he would not accept dress… Read Full Review

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★★☆☆☆

“Im not impressed. ”

Written on: 26/06/2008

Im not impressed.
if there is an addition service, (returning goods to the shop) after purchase from their web site, then there needs to be a more efficient way of dealing with it, and the staff need training .One lady who dealt with me said "it so rarely happened, when it does, no one knows what to do. She later said, it does now appear to be happening more frequently.I will never shop on the internet with them again, too much hastle.I am considering cutting up the Debenhams card, if id have… Read Full Review

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★☆☆☆☆

“Worst service I have ever received from a known...”

Written on: 20/04/2008

Worst service I have ever received from a known department store, bar none… Read Full Review

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☆☆☆☆☆

“I was just shopping in Debenhams and ended up getting...”

Written on: 18/03/2008

I was just shopping in Debenhams and ended up getting a store card I didn't want due to an extremely hard sell. I was cajoled, stressed, embarrassed and tricked into signing up. I was told it would be cheaper to use the card than to use the tokens and cash I had on me. It cost '£13 more to use the card. I'm unemployed which makes it a big joke that they gave me one anyway - the thing has protection in case you lose your job and can't pay the balance.

I will no longer use Debenhams. When I go… Read Full Review

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Guest's Comment

Written on: 06/07/2011

why didnt you keep saying no til they backed down then!!

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★★★★★

“i think that Debenhams is the best Depterment store in UK ”

Written on: 01/02/2008 by XxGlamMxX (1 review written)

i think that Debenhams is the best Depterment store in UK

That's It XxGlamMxX… Read Full Review

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★★★★☆

“Customer service is usually good at Debenhams. ”

Written on: 01/01/2008 by gabbyco (1 review written)

Customer service is usually good at Debenhams.

I prefer the 12 hour extravaganza when you get a higher percentage off if they have the size that you want.

They have good number of stores - Canterbury and Westwood Cross are both good - Folkestone not so good… Read Full Review

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☆☆☆☆☆

“I ordered from Debenham's online. I know it is...”

Written on: 16/12/2007

I ordered from Debenham's online. I know it is probably my own fault but I ordered two of the same orders because I missed the 15% discount code. One order - full price 2nd order 15% off. To cut a long story short, I e-mailed Debenhams to explain the situation and to simply cancel the first order. Anyway, I did not receive a response within the 7 days as promised via the e-mail I had back. So I rang customer services (as I had since received the despatched e-mail from them). I spoke to a… Read Full Review

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