Debenhams Reviews

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★★☆☆☆
1.6 / 5
336
16% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.
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★★★★★

“Tried to get on feedback site but could not so can you...”

Written on: 06/08/2010

Tried to get on feedback site but could not so can you pass on the comment. Served by Latoya, Childrens Dept in Southampton, Hants on 04.08.10. Fantastic service took at lot of trouble helping us with our purchase. Gold card holder and find Southampton a very good store to shop in. Debenhams is very good value for money.
Downing, Southampton… Read Full Review

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★★★★☆

“I don't shop in Debenhams too often but I decided to...”

Written on: 06/08/2010

I don't shop in Debenhams too often but I decided to try it out one day. I went in to find new make-up and I went to the benefit counter. The staff were very friendly and willing to help with anything. There's nothing really that I don't like about the store itself. I love the layout of the store. Everything is easy to find. There was nothing I really needed to know before i made my purchase… Read Full Review

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★☆☆☆☆

“i tried to order online 3 times with my visa card and...”

Written on: 06/08/2010 by zebedee720 (2 reviews written)

i tried to order online 3 times with my visa card and debenhams refused it i then rang customer services and he tried to put the order through and said he could not put it through and that i had no order nor had i have to pay for any order.however i got in touch with my bank and the money for the order had been taken out of my bank account! debenhams had put a reserve on my money even though i hadnt made /completed an order.DO NOT use your payment details at debenhams online as you may be… Read Full Review

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★☆☆☆☆

“Debenhams online service is the poorest I've ever...”

Written on: 03/08/2010

Debenhams online service is the poorest I've ever used. It's an antiquated system with no tracking, no customer service or support. If you want goods delivered in a timely manner (in fact, if you want to know there's a chance goods will actually arrive or are even in STOCK) then DON'T use Debenhams online. It's slow, unreliable and unsupported. Customer Support (telephone) is like treacle - thick, slow and unresponsive - and online support might respond in 3 days if they're not too busy… Read Full Review

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Tilly22's Comment

Written on: 11/10/2010

I found this review very helpful because...it is so ooooo,true,and people have to spend a fortune on phone calls,trying to get help and nobody understands what you want at customer services,hells bells.

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★☆☆☆☆

“I purchased shoes on friday to wear to a wedding, I...”

Written on: 29/07/2010

I purchased shoes on friday to wear to a wedding, I paid £28 for them,
went to the wedding on the saturday, wore them for around 6 hours the bow at side fell off.Tried to return or exchange was told this has happened through Wear & tear, and to go buy glue and glue the bow on.
Customer service skills are rubbish! I expect my shoes to last longer than 1 day, and do not want to glue them myself do not see why I should.
TOTAL RUBBISH!… Read Full Review

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★☆☆☆☆

“Debenhams sold me their in store card with goods...”

Written on: 23/07/2010 by jack8888 (1 review written)

Debenhams sold me their in store card with goods purchased (97 pounds). I was not allowed to pay in cash and they insisted I should pay using their card. Weeks went by I saw no signs of the card nor the statement. They started calling my landline even though they had my email and mobile number. Unfortunately I failed to receive their calls because during the day I work. I cannot take calls.

Then debt agency contacted my wife asking for payment. I had no idea what this was about then they… Read Full Review

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★☆☆☆☆

“My friend and I decided to use the bra fitting service...”

Written on: 14/07/2010

My friend and I decided to use the bra fitting service at Debenhams in Ayr. We both got fitted and bought bras worth £80+ and thought we got a good service until we found that we could only buy the size in a Debenhams shop. (30FF usually 34B and 32FF usually 36DD). When i got home I put my bra on and was totally disgusted due to the size of the cup (massive). My friend was happy with hers as the girl in the shop said that they would be tight for a while. We then decided to return to the shop… Read Full Review

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★☆☆☆☆

“Purchased a ring attached to a card with plastic...”

Written on: 01/07/2010

Purchased a ring attached to a card with plastic security tag - when the tag was taken off at home, the ring was too big. Debenhams wouldn't take it back becuase it had been reduced by 50%. There was absolutely no mention of this by the assistant when I purchased the ring. Debenhams policy is different to most other stores and I wouldn't shop there again… Read Full Review

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Guest's Comment

Written on: 06/07/2011

the policy on reduced items is printed on the back of your receipt and there is signs at the till points letting customers know of returns policy

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★☆☆☆☆

“Do not buy Debenhams gift cards, they can only be used...”

Written on: 16/06/2010

Do not buy Debenhams gift cards, they can only be used in the shops, if you are not near one forget it. If you try to use them online you are limited to to one gift card per transaction and you cannot top up with a credit card EG If you have a £50 voucher and you want to buy something for £ 55 then you cant, you have to go to a store. Its 2010 and they have 1990 technology !!!!!!!!!! Grrrrrrrrrrrrrrrrrr… Read Full Review

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★☆☆☆☆

“I bought a coat in February for which I paid £70. The...”

Written on: 01/06/2010

I bought a coat in February for which I paid £70. The coat had a zip at the front which sadly broke, the zip slide has come off. I went to the local branch and asked if I can return the item. The assistant said they can only repair the zip and that it will take only a few days. I agreed and thougth that by next Saturday the coat (which I needed for work) will be ready for me. It took Debenhams 1 month to repair the zip during which time I needed to buy a new coat as I needed it to wear for… Read Full Review

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★☆☆☆☆

“I bought a gold leather bag reduced from 50 to 40...”

Written on: 18/05/2010

I bought a gold leather bag reduced from 50 to 40 pounds. I used it once on a cruise which was the reason for the purchase. I put it away in my wardrobe in the dust bag and inside a box. I left if there for over a year and whilst checking through my summer accessories. on removing the bag from the dust bag, it wasn't difficult to see that a lot of the gold paint had come off the leather. Against my better judgement because I know from past experience that Debenhams do not take kindly to… Read Full Review

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★☆☆☆☆

“will never shop with debenhams again!!!!!my statement...”

Written on: 06/05/2010

will never shop with debenhams again!!!!!my statement wasn't right when it came in.Trying to explain on the the phone was a nightmare.I was told someone would get back to me which they didn't. Phoned again went through the same thing again, was told to go the store as i had ordered on line. some customer help line!!!!!!!!when i went to store they couldn't help as i had ordered on line. normally i pay my statement off in full but because
they are looking into it (so they say)i made the minimum… Read Full Review

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★☆☆☆☆

“ABSOLUTE RUBBISH PRODUCTS & CUSTOMER SERVICE ! - I...”

Written on: 11/04/2010

ABSOLUTE RUBBISH PRODUCTS & CUSTOMER SERVICE ! - I bought a pair of Jasper Conran jeans for my little boy from the Leicester store and after 6 months they have worn a hole in one of the knee's - I took them back with receipt as in my opinion childrens jeans should last more than 6 months especially when he's now at school and they are primarily only worn at weekends! - however Debenhams seem to think this is down to wear & tear Isn't denim meant to be more hard wearing and last more than 6… Read Full Review

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★☆☆☆☆

“I purchased a Jacket at your Nottingham Debenhams...”

Written on: 24/03/2010

I purchased a Jacket at your Nottingham Debenhams Store today and discoved on my return home that the security tag had been left on (If the alarms had been working at your Store this would have been discovered and could have been dealt with at that time), I duly telephoned the number on the receipt hoping by some miracle that I would receive instructions on how to take it off without having to return back to Nottingham in the rush hour to have it removed, after going through the long routine of… Read Full Review

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★★★☆☆

“Having dealt with different people over the past few...”

Written on: 06/03/2010 by mr mrs queens (6 reviews written)

Having dealt with different people over the past few months i must say the biggest dissapointment we experienced in Debenhams is the lack of care from the staff, we asked for a certain item and they told us they didn't do it, we looked around and it was just in front of the salesperson we mentioned this and she got on the defense by being rude, I am sure if it was her business she would have had a different attitude.Shame for Debenhams as they must lose business to less attentive customers… Read Full Review

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★☆☆☆☆

“I purchased a Debenham's handbag for half price in the...”

Written on: 03/03/2010

I purchased a Debenham's handbag for half price in the sale, should have been £80. After a short time the lining split in several places, it was obvious the seams were too narrow. When I took it back they said it was fair wear and tear after only 3 months use. I have had cheap bags from markets that have lasted for years! I even wrote to the chairman of the company who was not interested. Whilst this was going on they said they would cancel my store card if I did not use it within 4 weeks as I… Read Full Review

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★☆☆☆☆

“I ordered a Microwave oven from Debenhams on-line...”

Written on: 03/03/2010

I ordered a Microwave oven from Debenhams on-line service, which was delivered within 2 days..great! Unfortunately the item was not only broken, dented and the door would not close, but it already had a previous customers return note attached to say it was broken!! Phoned them to be told the system was down and I would have to phone them back another day. Sent email complaining and am still awaiting a reply (3 days)...Next stop, Office of Fair Trading and Watchdog!… Read Full Review

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★☆☆☆☆

“Buy from Debenhams at your our risk. ”

Written on: 01/02/2010

Buy from Debenhams at your our risk.
They do not deliver on the date they give. do not phone to apologise, have plenty of patience when you phone for explanation or to conplain, you are pushed from pillar to post ending up with a very large phone bill.
This is the first and last time will be purchasing from this company… Read Full Review

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★☆☆☆☆

“DEBENHAMS ...what can i say after visiting oxford...”

Written on: 22/01/2010 by ameera202 (1 review written)

DEBENHAMS ...what can i say after visiting oxford street branch today i had the worst experience of my life ...i got the wrong receipt of refunded dress to exchange another which i made mistake as they were both the same dresses with same coded number ..they accused me of stealing it AND being doggy ..security accused me of that ..threatening to call police as saying we got CCTV of u refunding the dress how come u do have it now..they were rude they made me sick..they security man was very… Read Full Review

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★☆☆☆☆

“Ordered online and tried to use a gift voucher. ...”

Written on: 12/01/2010

Ordered online and tried to use a gift voucher. Wouldnt accept the gift voucher and it has to be mnore than purchase order. Customer services pathetic, told that they were unable to cancel the order. You have to refuse delivery when item arrives. As this can take 6 weeks this whole system is a joke… Read Full Review

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