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Written on: 03/03/2010
I purchased a Debenham's handbag for half price in the sale, should have been £80. After a short time the lining split in several places, it was obvious the seams were too narrow. When I took it back they said it was fair wear and tear after only 3 months use. I have had cheap bags from markets that have lasted for years! I even wrote to the chairman of the company who was not interested. Whilst this was going on they said they would cancel my store card if I did not use it within 4 weeks as I… Read Full Review
Written on: 03/03/2010
I ordered a Microwave oven from Debenhams on-line service, which was delivered within 2 days..great! Unfortunately the item was not only broken, dented and the door would not close, but it already had a previous customers return note attached to say it was broken!! Phoned them to be told the system was down and I would have to phone them back another day. Sent email complaining and am still awaiting a reply (3 days)...Next stop, Office of Fair Trading and Watchdog!… Read Full Review
Written on: 01/02/2010
Buy from Debenhams at your our risk.
They do not deliver on the date they give. do not phone to apologise, have plenty of patience when you phone for explanation or to conplain, you are pushed from pillar to post ending up with a very large phone bill.
This is the first and last time will be purchasing from this company… Read Full Review
Written on: 22/01/2010 by ameera202 (1 review written)
DEBENHAMS ...what can i say after visiting oxford street branch today i had the worst experience of my life ...i got the wrong receipt of refunded dress to exchange another which i made mistake as they were both the same dresses with same coded number ..they accused me of stealing it AND being doggy ..security accused me of that ..threatening to call police as saying we got CCTV of u refunding the dress how come u do have it now..they were rude they made me sick..they security man was very… Read Full Review
Written on: 12/01/2010
Ordered online and tried to use a gift voucher. Wouldnt accept the gift voucher and it has to be mnore than purchase order. Customer services pathetic, told that they were unable to cancel the order. You have to refuse delivery when item arrives. As this can take 6 weeks this whole system is a joke… Read Full Review
Written on: 03/01/2010
I was in Wimbledon Debenhams store right before new year, bought a coat for 35 pounds but has been charged for 75 pounds on my debit card in the bank statement. I contacted my bank and they said there is no problem on their side, this is what is charged totally from the store. I realized person at the cash registrar has not given my receipt either (I always keep my receipts, I had all of them from that day's shopping, except not any one from this store) considering it was such a crowded day… Read Full Review
Written on: 30/12/2009
Had both online and shop experiences with Debenhams.Firstly online I tried to order a xmas gift of a leather mens bag order came fast but was not the pictured item i thought i was ordering, tried another one that looked like item that came as something totally different.Eventually ended up taking both into a store to get the bag off the shelf.
Then just two days ago i got a jumper, because the store was busy i thought it would be easier to try on at home. On trying on it didn't suit so took it… Read Full Review
Written on: 20/12/2009
Absolutly terrible! ordered 2 x pairs of dining chairs on 7th Nov and received within 2 days, which I thought was brilliant until I realised that 2 of the chairs were faulty. They would not replace them without me paying for another 2 chairs which I refused to do, so I asked to return all 4 chairs. They were collected by courier within 3 days and I was told my refund would be put into my account as soon as the items were back in the warehouse. Since then it has been a nightmare. 3 e-mails and… Read Full Review
Written on: 01/12/2009
Just tried to order an expensive watch through Debenhams online during their supposed great 25% discount weekend - but never again! They rejected my order after 7 days so I missed the discount (very convenient!). Then calling to complain customer services told me that I couldn't purchase the product online as my order would be rejected again and refused to tell me why due to security reasons. They then proceeded to tell me I was possibly a fraudulent purchaser and more than likely now I was 'in… Read Full Review
Written on: 17/11/2009
went on the there site for there xmas 2009 25% offers but as the same as last year IT WAS NOT WORKING but will go to the store to find out that they have not got the things we need ( THE SAME AS 2008 I BET) they should have every thing working but as the same last.2 years running shop on line when they have offers on is a joke… Read Full Review
Written on: 23/10/2009
i shop in debenhams, stirling and find that i often get great bargains. i eat in the restaurant and have taken family and friends there. the food is great and i get a 20% discount by using my debenhams card. i have already bought clothes in the sale for my grandchildrens christmas. i always go to debenhams first when shoppping as i can almost always get what i am looking for from there. i ALWAYS find the staff courteous and more than willing to help. i am not related to any of the staff… Read Full Review
Written on: 18/09/2009
Just thought I would write a quick review as we are always good at complaining but never thank excellent service.
I big thank you to staff in Debenhams Glasgow in childrens wear for their excellent customer service and assistance, much appreciated on Thursday 10 September.
… Read Full Review
Written on: 18/08/2009
Ordered a chair from Debenhams on-line in July with a 4-5 working day delivery. I am still waiting. I feel that I am being fobbed off with excuses about tracking orders. I will never order anything on-line from them again. For such a big company I am disappointed with their services… Read Full Review
Written on: 08/08/2009
Ordered a dress from Debenhams. Waited over 2 weeks. No dress. Sent email. Informed that dress was out of stock. Got my credit card statement. I was charged for it and not refunded. called cutomer services, who informed me that there were no plans for a refund and he was not authorised to do it. I had to ring them and email them to get my money back.
This has happened 2 times.
Terrible service… Read Full Review
Written on: 07/07/2009 by softybabe (2 reviews written)
Debenham's customer service record is disgusting...I am still waiting for some of my stuff after sending it in bits and bobs...it has been over a month now.
My previous order also took over a month...I shall not order online from debenham ever again… Read Full Review
Written on: 07/07/2009
As i was shopping in Debenhams for a wedding outfit with my daughter and future son in law.A personal shopper approached us all i can say she was so brilliant she did everything, we were very impressed with her service.She was great it made our day so easy as we did not have to keep getting dressed and undressed searching for different styles and sizes.thanks you are a star!!!!!… Read Full Review
Written on: 21/05/2009
Good Value for Money - generally good service - Debenhams opens longer than any other department store so very convenient.
I love their kids ranges - much better than Next and funkier than M and S… Read Full Review
Written on: 18/05/2009 by liando (3 reviews written)
I have ordered online 2 items for my son from debenhams, was promised that will recieve e-mail updates on my order. Waited and waited, recieved no e-mails whatsoever. E-mailed to debenhams - no reply. Probably they are too busy to reply as this is only a small order. I'm pleased that i haven't placed a big order as the service is crap. Will be ringing them tonight and cancelling the order. Never ever had such bad service from anybody else and that suppose to be an exelent store!!!… Read Full Review
Written on: 07/04/2009 by fiffi (1 review written)
I bought a dress from Debenhams on the phone the 6th of March. I was promised to get it within 5 days. when i called, they said they couldnt garanty delivery before 10 days. i still didnt get it after 10 days and every day that i called them they told me a new excuse. the 30th of March, almost a whole month after, i called them and said i had enough of all the distress and waiting for this dress and wanted a refund. they said they were sorry and that they would refund me my money without any… Read Full Review
Written on: 29/01/2009
I shop in browns of chester very often. I am a debenhams cardholder and have never had bad service. The staff are very friendly, helpful and go out of their way to help you.
I have heard about some customers complaining about the returns policy. I do agree but it is the same in most retailers now.
A very happy shopper… Read Full Review