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Written on: 03/08/2010
Debenhams online service is the poorest I've ever used. It's an antiquated system with no tracking, no customer service or support. If you want goods delivered in a timely manner (in fact, if you want to know there's a chance goods will actually arrive or are even in STOCK) then DON'T use Debenhams online. It's slow, unreliable and unsupported. Customer Support (telephone) is like treacle - thick, slow and unresponsive - and online support might respond in 3 days if they're not too busy… Read Full Review
Written on: 29/07/2010
I purchased shoes on friday to wear to a wedding, I paid £28 for them,
went to the wedding on the saturday, wore them for around 6 hours the bow at side fell off.Tried to return or exchange was told this has happened through Wear & tear, and to go buy glue and glue the bow on.
Customer service skills are rubbish! I expect my shoes to last longer than 1 day, and do not want to glue them myself do not see why I should.
TOTAL RUBBISH!… Read Full Review
Written on: 23/07/2010 by jack8888 (1 review written)
Debenhams sold me their in store card with goods purchased (97 pounds). I was not allowed to pay in cash and they insisted I should pay using their card. Weeks went by I saw no signs of the card nor the statement. They started calling my landline even though they had my email and mobile number. Unfortunately I failed to receive their calls because during the day I work. I cannot take calls.
Then debt agency contacted my wife asking for payment. I had no idea what this was about then they… Read Full Review
Written on: 14/07/2010
My friend and I decided to use the bra fitting service at Debenhams in Ayr. We both got fitted and bought bras worth £80+ and thought we got a good service until we found that we could only buy the size in a Debenhams shop. (30FF usually 34B and 32FF usually 36DD). When i got home I put my bra on and was totally disgusted due to the size of the cup (massive). My friend was happy with hers as the girl in the shop said that they would be tight for a while. We then decided to return to the shop… Read Full Review
Written on: 01/07/2010
Purchased a ring attached to a card with plastic security tag - when the tag was taken off at home, the ring was too big. Debenhams wouldn't take it back becuase it had been reduced by 50%. There was absolutely no mention of this by the assistant when I purchased the ring. Debenhams policy is different to most other stores and I wouldn't shop there again… Read Full Review
Written on: 16/06/2010
Do not buy Debenhams gift cards, they can only be used in the shops, if you are not near one forget it. If you try to use them online you are limited to to one gift card per transaction and you cannot top up with a credit card EG If you have a £50 voucher and you want to buy something for £ 55 then you cant, you have to go to a store. Its 2010 and they have 1990 technology !!!!!!!!!! Grrrrrrrrrrrrrrrrrr… Read Full Review
Written on: 01/06/2010
I bought a coat in February for which I paid £70. The coat had a zip at the front which sadly broke, the zip slide has come off. I went to the local branch and asked if I can return the item. The assistant said they can only repair the zip and that it will take only a few days. I agreed and thougth that by next Saturday the coat (which I needed for work) will be ready for me. It took Debenhams 1 month to repair the zip during which time I needed to buy a new coat as I needed it to wear for… Read Full Review
Written on: 18/05/2010
I bought a gold leather bag reduced from 50 to 40 pounds. I used it once on a cruise which was the reason for the purchase. I put it away in my wardrobe in the dust bag and inside a box. I left if there for over a year and whilst checking through my summer accessories. on removing the bag from the dust bag, it wasn't difficult to see that a lot of the gold paint had come off the leather. Against my better judgement because I know from past experience that Debenhams do not take kindly to… Read Full Review
Written on: 06/05/2010
will never shop with debenhams again!!!!!my statement wasn't right when it came in.Trying to explain on the the phone was a nightmare.I was told someone would get back to me which they didn't. Phoned again went through the same thing again, was told to go the store as i had ordered on line. some customer help line!!!!!!!!when i went to store they couldn't help as i had ordered on line. normally i pay my statement off in full but because
they are looking into it (so they say)i made the minimum… Read Full Review
Written on: 11/04/2010
ABSOLUTE RUBBISH PRODUCTS & CUSTOMER SERVICE ! - I bought a pair of Jasper Conran jeans for my little boy from the Leicester store and after 6 months they have worn a hole in one of the knee's - I took them back with receipt as in my opinion childrens jeans should last more than 6 months especially when he's now at school and they are primarily only worn at weekends! - however Debenhams seem to think this is down to wear & tear Isn't denim meant to be more hard wearing and last more than 6… Read Full Review
Written on: 24/03/2010
I purchased a Jacket at your Nottingham Debenhams Store today and discoved on my return home that the security tag had been left on (If the alarms had been working at your Store this would have been discovered and could have been dealt with at that time), I duly telephoned the number on the receipt hoping by some miracle that I would receive instructions on how to take it off without having to return back to Nottingham in the rush hour to have it removed, after going through the long routine of… Read Full Review
Written on: 06/03/2010 by mr mrs queens (6 reviews written)
Having dealt with different people over the past few months i must say the biggest dissapointment we experienced in Debenhams is the lack of care from the staff, we asked for a certain item and they told us they didn't do it, we looked around and it was just in front of the salesperson we mentioned this and she got on the defense by being rude, I am sure if it was her business she would have had a different attitude.Shame for Debenhams as they must lose business to less attentive customers… Read Full Review
Written on: 03/03/2010
I purchased a Debenham's handbag for half price in the sale, should have been £80. After a short time the lining split in several places, it was obvious the seams were too narrow. When I took it back they said it was fair wear and tear after only 3 months use. I have had cheap bags from markets that have lasted for years! I even wrote to the chairman of the company who was not interested. Whilst this was going on they said they would cancel my store card if I did not use it within 4 weeks as I… Read Full Review
Written on: 03/03/2010
I ordered a Microwave oven from Debenhams on-line service, which was delivered within 2 days..great! Unfortunately the item was not only broken, dented and the door would not close, but it already had a previous customers return note attached to say it was broken!! Phoned them to be told the system was down and I would have to phone them back another day. Sent email complaining and am still awaiting a reply (3 days)...Next stop, Office of Fair Trading and Watchdog!… Read Full Review
Written on: 01/02/2010
Buy from Debenhams at your our risk.
They do not deliver on the date they give. do not phone to apologise, have plenty of patience when you phone for explanation or to conplain, you are pushed from pillar to post ending up with a very large phone bill.
This is the first and last time will be purchasing from this company… Read Full Review
Written on: 22/01/2010 by ameera202 (1 review written)
DEBENHAMS ...what can i say after visiting oxford street branch today i had the worst experience of my life ...i got the wrong receipt of refunded dress to exchange another which i made mistake as they were both the same dresses with same coded number ..they accused me of stealing it AND being doggy ..security accused me of that ..threatening to call police as saying we got CCTV of u refunding the dress how come u do have it now..they were rude they made me sick..they security man was very… Read Full Review
Written on: 12/01/2010
Ordered online and tried to use a gift voucher. Wouldnt accept the gift voucher and it has to be mnore than purchase order. Customer services pathetic, told that they were unable to cancel the order. You have to refuse delivery when item arrives. As this can take 6 weeks this whole system is a joke… Read Full Review
Written on: 03/01/2010
I was in Wimbledon Debenhams store right before new year, bought a coat for 35 pounds but has been charged for 75 pounds on my debit card in the bank statement. I contacted my bank and they said there is no problem on their side, this is what is charged totally from the store. I realized person at the cash registrar has not given my receipt either (I always keep my receipts, I had all of them from that day's shopping, except not any one from this store) considering it was such a crowded day… Read Full Review
Written on: 30/12/2009
Had both online and shop experiences with Debenhams.Firstly online I tried to order a xmas gift of a leather mens bag order came fast but was not the pictured item i thought i was ordering, tried another one that looked like item that came as something totally different.Eventually ended up taking both into a store to get the bag off the shelf.
Then just two days ago i got a jumper, because the store was busy i thought it would be easier to try on at home. On trying on it didn't suit so took it… Read Full Review
Written on: 20/12/2009
Absolutly terrible! ordered 2 x pairs of dining chairs on 7th Nov and received within 2 days, which I thought was brilliant until I realised that 2 of the chairs were faulty. They would not replace them without me paying for another 2 chairs which I refused to do, so I asked to return all 4 chairs. They were collected by courier within 3 days and I was told my refund would be put into my account as soon as the items were back in the warehouse. Since then it has been a nightmare. 3 e-mails and… Read Full Review
" Apalling customer service " Read More
" No ethics at all " Read More
" Refurbished shoes " Read More
Written by didier_quelle
" Gift cards - not easy at all, don't even bother buy any for anyone,... " Read More
" Appalling staff attitudes " Read More