Debenhams Reviews

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★★☆☆☆
1.5 / 5
15.1% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.
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☆☆☆☆☆

“I have ordered online 2 items for my son from...”

Written on: 18/05/2009 by liando (3 reviews written)

I have ordered online 2 items for my son from debenhams, was promised that will recieve e-mail updates on my order. Waited and waited, recieved no e-mails whatsoever. E-mailed to debenhams - no reply. Probably they are too busy to reply as this is only a small order. I'm pleased that i haven't placed a big order as the service is crap. Will be ringing them tonight and cancelling the order. Never ever had such bad service from anybody else and that suppose to be an exelent store!!!… Read Full Review

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☆☆☆☆☆

“I bought a dress from Debenhams on the phone the 6th...”

Written on: 07/04/2009 by fiffi (1 review written)

I bought a dress from Debenhams on the phone the 6th of March. I was promised to get it within 5 days. when i called, they said they couldnt garanty delivery before 10 days. i still didnt get it after 10 days and every day that i called them they told me a new excuse. the 30th of March, almost a whole month after, i called them and said i had enough of all the distress and waiting for this dress and wanted a refund. they said they were sorry and that they would refund me my money without any… Read Full Review

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★★★★★

“I shop in browns of chester very often. I am a...”

Written on: 29/01/2009

I shop in browns of chester very often. I am a debenhams cardholder and have never had bad service. The staff are very friendly, helpful and go out of their way to help you.
I have heard about some customers complaining about the returns policy. I do agree but it is the same in most retailers now.
A very happy shopper… Read Full Review

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★☆☆☆☆

“Good variety in stores but terrible service. I bought...”

Written on: 07/12/2008

Good variety in stores but terrible service. I bought some clothes and 2 days after that they started with the sale. The manager refused to give the discount whereas most of the stores give a price protection. They even refused to return and bill the same item. I was really dissapointed as I used to shop from the store quite a bit. They need to start offering price protection… Read Full Review

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★★★★☆

“The price of goods is good, the quality of goods seems...”

Written on: 30/10/2008

The price of goods is good, the quality of goods seems to be good. They also have banned cotton from Uzbekistan because of poor human rights and child forced labour.

Overall it seems to be a good store in my opinion but I do know people that have had problems with the returns policy… Read Full Review

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★★★★★

“Brilliant shops and a great layout, love the chester...”

Written on: 25/08/2008

Brilliant shops and a great layout, love the chester store and the Llandudno shop with great sales… Read Full Review

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☆☆☆☆☆

“Had purchased a dress online in June for a wedding, at...”

Written on: 21/08/2008

Had purchased a dress online in June for a wedding, at last min the wedding was cancelled and I telephoned the customer services department to ask on procedures to return, was advised that shouldn't be a problem as not worn and still had proof of purchase, then passed through to store where explained situation again and was told that could have an exchange or money credited to gift card. On this advise returned dress to store to be confronted by a manger who advised he would not accept dress… Read Full Review

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★★☆☆☆

“Im not impressed. ”

Written on: 26/06/2008

Im not impressed.
if there is an addition service, (returning goods to the shop) after purchase from their web site, then there needs to be a more efficient way of dealing with it, and the staff need training .One lady who dealt with me said "it so rarely happened, when it does, no one knows what to do. She later said, it does now appear to be happening more frequently.I will never shop on the internet with them again, too much hastle.I am considering cutting up the Debenhams card, if id have… Read Full Review

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★☆☆☆☆

“Worst service I have ever received from a known...”

Written on: 20/04/2008

Worst service I have ever received from a known department store, bar none… Read Full Review

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☆☆☆☆☆

“I was just shopping in Debenhams and ended up getting...”

Written on: 18/03/2008

I was just shopping in Debenhams and ended up getting a store card I didn't want due to an extremely hard sell. I was cajoled, stressed, embarrassed and tricked into signing up. I was told it would be cheaper to use the card than to use the tokens and cash I had on me. It cost '£13 more to use the card. I'm unemployed which makes it a big joke that they gave me one anyway - the thing has protection in case you lose your job and can't pay the balance.

I will no longer use Debenhams. When I go… Read Full Review

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Guest's Comment

Written on: 06/07/2011

why didnt you keep saying no til they backed down then!!

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★★★★★

“i think that Debenhams is the best Depterment store in UK ”

Written on: 01/02/2008 by XxGlamMxX (1 review written)

i think that Debenhams is the best Depterment store in UK

That's It XxGlamMxX… Read Full Review

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★★★★☆

“Customer service is usually good at Debenhams. ”

Written on: 01/01/2008 by gabbyco (1 review written)

Customer service is usually good at Debenhams.

I prefer the 12 hour extravaganza when you get a higher percentage off if they have the size that you want.

They have good number of stores - Canterbury and Westwood Cross are both good - Folkestone not so good… Read Full Review

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☆☆☆☆☆

“I ordered from Debenham's online. I know it is...”

Written on: 16/12/2007

I ordered from Debenham's online. I know it is probably my own fault but I ordered two of the same orders because I missed the 15% discount code. One order - full price 2nd order 15% off. To cut a long story short, I e-mailed Debenhams to explain the situation and to simply cancel the first order. Anyway, I did not receive a response within the 7 days as promised via the e-mail I had back. So I rang customer services (as I had since received the despatched e-mail from them). I spoke to a… Read Full Review

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☆☆☆☆☆

“Debenhams online sales are synonymous with ordering...”

Written on: 26/06/2007 by berneslai (1 review written)

Debenhams online sales are synonymous with ordering problems, no stock and no aftersales service. If the price looks too good to be true (or less) then don't expect to receive your product or any after-sales care - your debit card will be refunded around 4 weeks after ordering, without the decency of a reply… Read Full Review

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Peripheral's Response to berneslai's Review

Written on: 26/09/2007

I agree with this review because...Everything in it is correct. Debenhams online is a complete mess.

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☆☆☆☆☆

“I ordered a duvet which was on special offer, and I...”

Written on: 25/06/2007 by wellfed (1 review written)

I ordered a duvet which was on special offer, and I received confirmation of receipt of the order. Money was taken out of my bank account the following day, and I was stupid enough to believe the letters and emails I received advising that the product would be sent direct from the supplier. Three weeks after taking my money, it was quietly repaid into my bank account with no explanation or apology from Debenhams Direct - or compensation for the fact they had my money for 3 weeks. They say… Read Full Review

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☆☆☆☆☆

“I will not buy anything from Debenhams on-line ever...”

Written on: 06/06/2007 by Mina23 (1 review written)

I will not buy anything from Debenhams on-line ever again. First, I could not arrange courier service, I called 5 times! After that I was not refund for a month, because they could not locate the items. Having that experience, next time I sent the items by post. Again, they don't know anything about the items and want me to send them a proof of posting. It is not hassle free return service, I'm spending money and nerves every time I want my money back. The worst costumer service possible… Read Full Review

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Peripheral's Response to Mina23's Review

Written on: 26/09/2007

I agree with this review because...Debenhams online is a shambles.

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★★★☆☆

“I went into My local store as a last resort to buy a...”

Written on: 02/06/2007 by evania (5 reviews written)

I went into My local store as a last resort to buy a Birthday gift for my Dad.
I decided to have a wander around, as I never think of going there, as it's a bit out of the way.

I watched with horror as a (so-called) beautician at Debenhams applied an awful cosmetic make-up to a customer. Then when she finished, she started her horrific artwork on another customer. For fear of causing a scene, I left. I so wanted to ask her where she had done her training. I am a qualified Health, Holistic &… Read Full Review

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★☆☆☆☆

“I bought some foundation from the Clinique counter in...”

Written on: 04/05/2007 by coffyeyes (1 review written)

I bought some foundation from the Clinique counter in the Debenhams store in Oxford street, and I was told that I can get a refund on the product within 28 days with a receipt if the item is unopened and unused. I live in Luton, and I went to the local Debenhams and asked for a refund, but they refused to refund the money, as it is not Debenhams policy to refund cosmetics according to them. I was asked to call the store in Oxford street and speak to them. I called Oxford street, and they told… Read Full Review

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☆☆☆☆☆

“Expect this service on a market not from a so called...”

Written on: 03/03/2007 by barryd (1 review written)

Expect this service on a market not from a so called major store. First time I have ordered over the internet never again. If an email stating they had no stock or a phone call as they had my mobile number. Then I would have gone somewhere else… Read Full Review

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★★★★★

“After spending all day walking around Manchester...”

Written on: 07/12/2006 by AndreaG (242 reviews written)

After spending all day walking around Manchester looking for a pair of long black boots (most of which were too big around my calf), I found a pair in Debenhams. I picked them up off the standard display and they had a price tag of £150.00. On the display it did say Discount on selected ranges, and so I asked the assistant. She went to find out, and came back and told me that they were in the sale at £110.00. I tried them on, and at first I was not sure, as they had false laces up the front… Read Full Review

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