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Written on: 01/06/2010
I bought a coat in February for which I paid £70. The coat had a zip at the front which sadly broke, the zip slide has come off. I went to the local branch and asked if I can return the item. The assistant said they can only repair the zip and that it will take only a few days. I agreed and thougth that by next Saturday the coat (which I needed for work) will be ready for me. It took Debenhams 1 month to repair the zip during which time I needed to buy a new coat as I needed it to wear for… Read Full Review
Written on: 18/05/2010
I bought a gold leather bag reduced from 50 to 40 pounds. I used it once on a cruise which was the reason for the purchase. I put it away in my wardrobe in the dust bag and inside a box. I left if there for over a year and whilst checking through my summer accessories. on removing the bag from the dust bag, it wasn't difficult to see that a lot of the gold paint had come off the leather. Against my better judgement because I know from past experience that Debenhams do not take kindly to… Read Full Review
Written on: 06/05/2010
will never shop with debenhams again!!!!!my statement wasn't right when it came in.Trying to explain on the the phone was a nightmare.I was told someone would get back to me which they didn't. Phoned again went through the same thing again, was told to go the store as i had ordered on line. some customer help line!!!!!!!!when i went to store they couldn't help as i had ordered on line. normally i pay my statement off in full but because
they are looking into it (so they say)i made the minimum… Read Full Review
Written on: 11/04/2010
ABSOLUTE RUBBISH PRODUCTS & CUSTOMER SERVICE ! - I bought a pair of Jasper Conran jeans for my little boy from the Leicester store and after 6 months they have worn a hole in one of the knee's - I took them back with receipt as in my opinion childrens jeans should last more than 6 months especially when he's now at school and they are primarily only worn at weekends! - however Debenhams seem to think this is down to wear & tear Isn't denim meant to be more hard wearing and last more than 6… Read Full Review
Written on: 24/03/2010
I purchased a Jacket at your Nottingham Debenhams Store today and discoved on my return home that the security tag had been left on (If the alarms had been working at your Store this would have been discovered and could have been dealt with at that time), I duly telephoned the number on the receipt hoping by some miracle that I would receive instructions on how to take it off without having to return back to Nottingham in the rush hour to have it removed, after going through the long routine of… Read Full Review
Written on: 06/03/2010 by mr mrs queens (6 reviews written)
Having dealt with different people over the past few months i must say the biggest dissapointment we experienced in Debenhams is the lack of care from the staff, we asked for a certain item and they told us they didn't do it, we looked around and it was just in front of the salesperson we mentioned this and she got on the defense by being rude, I am sure if it was her business she would have had a different attitude.Shame for Debenhams as they must lose business to less attentive customers… Read Full Review
Written on: 03/03/2010
I purchased a Debenham's handbag for half price in the sale, should have been £80. After a short time the lining split in several places, it was obvious the seams were too narrow. When I took it back they said it was fair wear and tear after only 3 months use. I have had cheap bags from markets that have lasted for years! I even wrote to the chairman of the company who was not interested. Whilst this was going on they said they would cancel my store card if I did not use it within 4 weeks as I… Read Full Review
Written on: 03/03/2010
I ordered a Microwave oven from Debenhams on-line service, which was delivered within 2 days..great! Unfortunately the item was not only broken, dented and the door would not close, but it already had a previous customers return note attached to say it was broken!! Phoned them to be told the system was down and I would have to phone them back another day. Sent email complaining and am still awaiting a reply (3 days)...Next stop, Office of Fair Trading and Watchdog!… Read Full Review
Written on: 01/02/2010
Buy from Debenhams at your our risk.
They do not deliver on the date they give. do not phone to apologise, have plenty of patience when you phone for explanation or to conplain, you are pushed from pillar to post ending up with a very large phone bill.
This is the first and last time will be purchasing from this company… Read Full Review
Written on: 22/01/2010 by ameera202 (1 review written)
DEBENHAMS ...what can i say after visiting oxford street branch today i had the worst experience of my life ...i got the wrong receipt of refunded dress to exchange another which i made mistake as they were both the same dresses with same coded number ..they accused me of stealing it AND being doggy ..security accused me of that ..threatening to call police as saying we got CCTV of u refunding the dress how come u do have it now..they were rude they made me sick..they security man was very… Read Full Review
Written on: 12/01/2010
Ordered online and tried to use a gift voucher. Wouldnt accept the gift voucher and it has to be mnore than purchase order. Customer services pathetic, told that they were unable to cancel the order. You have to refuse delivery when item arrives. As this can take 6 weeks this whole system is a joke… Read Full Review
Written on: 03/01/2010
I was in Wimbledon Debenhams store right before new year, bought a coat for 35 pounds but has been charged for 75 pounds on my debit card in the bank statement. I contacted my bank and they said there is no problem on their side, this is what is charged totally from the store. I realized person at the cash registrar has not given my receipt either (I always keep my receipts, I had all of them from that day's shopping, except not any one from this store) considering it was such a crowded day… Read Full Review
Written on: 30/12/2009
Had both online and shop experiences with Debenhams.Firstly online I tried to order a xmas gift of a leather mens bag order came fast but was not the pictured item i thought i was ordering, tried another one that looked like item that came as something totally different.Eventually ended up taking both into a store to get the bag off the shelf.
Then just two days ago i got a jumper, because the store was busy i thought it would be easier to try on at home. On trying on it didn't suit so took it… Read Full Review
Written on: 20/12/2009
Absolutly terrible! ordered 2 x pairs of dining chairs on 7th Nov and received within 2 days, which I thought was brilliant until I realised that 2 of the chairs were faulty. They would not replace them without me paying for another 2 chairs which I refused to do, so I asked to return all 4 chairs. They were collected by courier within 3 days and I was told my refund would be put into my account as soon as the items were back in the warehouse. Since then it has been a nightmare. 3 e-mails and… Read Full Review
Written on: 01/12/2009
Just tried to order an expensive watch through Debenhams online during their supposed great 25% discount weekend - but never again! They rejected my order after 7 days so I missed the discount (very convenient!). Then calling to complain customer services told me that I couldn't purchase the product online as my order would be rejected again and refused to tell me why due to security reasons. They then proceeded to tell me I was possibly a fraudulent purchaser and more than likely now I was 'in… Read Full Review
Written on: 17/11/2009
went on the there site for there xmas 2009 25% offers but as the same as last year IT WAS NOT WORKING but will go to the store to find out that they have not got the things we need ( THE SAME AS 2008 I BET) they should have every thing working but as the same last.2 years running shop on line when they have offers on is a joke… Read Full Review
Written on: 23/10/2009
i shop in debenhams, stirling and find that i often get great bargains. i eat in the restaurant and have taken family and friends there. the food is great and i get a 20% discount by using my debenhams card. i have already bought clothes in the sale for my grandchildrens christmas. i always go to debenhams first when shoppping as i can almost always get what i am looking for from there. i ALWAYS find the staff courteous and more than willing to help. i am not related to any of the staff… Read Full Review
Written on: 18/09/2009
Just thought I would write a quick review as we are always good at complaining but never thank excellent service.
I big thank you to staff in Debenhams Glasgow in childrens wear for their excellent customer service and assistance, much appreciated on Thursday 10 September.
… Read Full Review
Written on: 18/08/2009
Ordered a chair from Debenhams on-line in July with a 4-5 working day delivery. I am still waiting. I feel that I am being fobbed off with excuses about tracking orders. I will never order anything on-line from them again. For such a big company I am disappointed with their services… Read Full Review
Written on: 08/08/2009
Ordered a dress from Debenhams. Waited over 2 weeks. No dress. Sent email. Informed that dress was out of stock. Got my credit card statement. I was charged for it and not refunded. called cutomer services, who informed me that there were no plans for a refund and he was not authorised to do it. I had to ring them and email them to get my money back.
This has happened 2 times.
Terrible service… Read Full Review