Dorothy Perkins Reviews - www.dorothyperkins.co.uk

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“I ordered around £150.00 worth of clothing from the...”

Written on: 23/09/2008 by VDodge (1 review written)

I ordered around £150.00 worth of clothing from the Dorothy Perkins' website. Having shopped in various stores throughout the UK and being fairly happy with the overall experience, I was pleased to hear they finally deliver outside the UK. So I placed my order, received my email conformation. Then the next day or so I receive another email saying my order has been canceled, and to ring customer services for further information. So I do, and after nearly 2 weeks of back and forth emails and… Read Full Review

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“I ordered my stuff over two weeks ago on dorothy...”

Written on: 22/05/2008 by ladylagboat (1 review written)

I ordered my stuff over two weeks ago on dorothy perkins website and still have not recieved my order! I have been emailing the customer service team all the time and someone emailed back saying that they would look into it but I still haven't herad back anything!? Don't order off of their website! I have spent £99 on clothes that I haven't even recieved yet!… Read Full Review

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“Bring back the tall range in stores! People need to be...”

Written on: 20/03/2008 by klarelouise (1 review written)

Bring back the tall range in stores! People need to be able to try them on and get a feel for what they're buying… Read Full Review

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“Please have clearer images, particularly when...”

Written on: 04/02/2008

Please have clearer images, particularly when advertising dark colours. Can the images be larger, even when enlarged you cannot get a feel for the detail of the item of clothing you are looking at… Read Full Review

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“I couldn't get a refund for a coat with a ripped...”

Written on: 29/11/2007 by foxtots37 (1 review written)

I couldn't get a refund for a coat with a ripped pocket that I got from Dorothy Perkins, even though I was well in the return date and still had the receipt… Read Full Review

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“When will I learn?? I've bought a few things online...”

Written on: 22/09/2007 by julesr (1 review written)

When will I learn?? I've bought a few things online with Dorothy Perkins. The last time a product worth £8 didn't arrive because it was out of stock, and it had been crossed off the delivery notice by hand, but I wasn't given a refund for it. Nobody answered the emails I sent.

This time I've ordered two jumpers online on a Thursday evening, at about 6pm ish. I paid for the quick delivery so it should take two days from the day you place the order.
I've tracked the order, and it's still… Read Full Review

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“They never respond to emails. My order never arrived....”

Written on: 29/04/2007 by lauraandben (1 review written)

They never respond to emails. My order never arrived. I received a refund after 8 emails (none were replied to. 14 calls - only one answered after 40 minutes). Refunded minus delivery - livid! Why should I pay for their terrible service and parcel never arriving? I will never use Dorothy Perkins again!!… Read Full Review

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“I am an avid online shopper, as I can't take the...”

Written on: 09/02/2007 by Greta11 (1 review written)

I am an avid online shopper, as I can't take the hassle of car parking or waiting in long queues to buy stuff.

However, I wanted to visit Dorothy Perkins' showroom, and I did that some days ago. It is a not very far off from my place (15 - 20 minutes drive). I must say that I was fairy satisfied by their online service (delivery on time or it may be one two days here and there).

Dorothy Perkins is, to my mind, no way cheap, but fairly reasonable considering it is a known brand. However, I… Read Full Review

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“The coat would have been value for money had it...”

Written on: 11/10/2006 by mfsx4st3 (1 review written)

The coat would have been value for money had it actually arrived. As it didn't arrive, I was refunded my money from Dorothy Perkins and told to order it again, but the discount I initially used on it has now expired. I definitely do not recommend… Read Full Review

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“Dorothy Perkins delivery is the worst I have...”

Written on: 23/05/2006 by barbarolly (1 review written)

Dorothy Perkins delivery is the worst I have encountered. I am still waiting for my item, and they have the cheek to charge £3.95 for a 3 day delivery, and 2 weeks later I am still waiting!… Read Full Review

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“Living on the Isle of Wight we don't have the choice...”

Written on: 11/09/2005 by Daisymay1946 (1 review written)

Living on the Isle of Wight we don't have the choice of mainland shoppers. Dorothy Perkins in Newport is in a very good situation thus bringing in, I imagine, a high number of Island shoppers, especially the young. Although not young I am attracted by the window displays and have ventured in a number of times to buy, always, I am afraid to say, being served by extremely bad mannered and totally unprofessional staff.......I am sure that all the staff cannot be rude and impatient but have yet… Read Full Review

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“It's fun, it aways works. I have shopped at Dorothy...”

Written on: 31/08/2005 by me me (1 review written)

It's fun, it aways works. I have shopped at Dorothy Perkins online about 20 times and get the goods within 3 to 5 days. There are no bad points… Read Full Review

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“Dorothy Perkins www.dorothyperkins.co.uk - I recently...”

Written on: 01/07/2005 by Belle16 (99 reviews written)

Dorothy Perkins www.dorothyperkins.co.uk - I recently ordered a top from the Dorothy Perkins website as I had previously experienced good service in their stores and assumed their website would be the same...how wrong was I!

The top arrived promptly, which I was pleased about. As the top was too big, I then set about sending it back.

Seven weeks on, I am still waiting for my refund. I received an email from the company saying that they were unable to process the refund because of a problem… Read Full Review

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Belle16's Response to Belle16's Review

Written on: 14/07/2005

As an update on this, I would like to add that I still have not received my refund and have taken further action against them.
<br>
<br>I received another email the other day asking me to phone them- so I did- and when I phoned, the number was for a building firm!
<br>
<br>If you want hassle free online shopping then dont choose DP, go elsewhere!!!!!

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Annie2000's Response to Belle16's Review

Written on: 30/03/2006

I work for dorothy perkins and as staff we dont have anything to do with the internet site, but if you do want to return a garment, instead of sending it back, why not return the garment to your local store and get an instant refund there?

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220250_Customer Service's Response to Belle16's Review

Written on: 09/12/2005

ORDERED A TOP ON NEXT DAY DELIVERY WHICH COST 4.95. THEY SENT WRONG TOP. EMAILED 6 TIMES NOT ONE RESPONSE. NEEDED TOP HENCE NEXT DAY DELIVERY RECEIVED COMPLETELY WRONG TOP AND THEY HAVE MY MONEY AND DONT RESPOND. HORRENDOUS BAD SERVICE. NO TEL NUMBER TO CALL EITHER

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211089_Libz85's Response to Belle16's Review

Written on: 22/09/2005

I have used the DP web site so many times now, and everythime thay have got things wrong or cancelled my order with out telling me!
<br>
<br>I am sick of this, i find it hard to get in to the shop in town, and when i do i get told to go on line as they have more sizes etc, but never have i got the right things! I have complained so many times but i never get anything back! I will never use it again!!!

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“I have used Dororthy Perkins online quite a few times,...”

Written on: 22/06/2005 by angiejazz (1 review written)

I have used Dororthy Perkins online quite a few times, and have always been very happy with my purchases. Have found the delivery a bit slow (but good just be to Northern Scotland). However, shockingly bad on this occasion - waited 10 days!!!

Furthermore, this is the first time I have had to return something. I am still waiting for a refund even though I was told it would be refunded as priority over a week ago.

Phones lines are being upgraded so can't get through, and emails take 2 - 3 at… Read Full Review

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“I made an order from Dorothy Perkins online. ...”

Written on: 02/06/2005 by smi (1 review written)

I made an order from Dorothy Perkins online. However, they have been the most unhelpful online order company I have ever dealt with. The website itself was difficult to use as it didn't like my browser. I persevered, but wish I hadn't. First, the confirmation email. This was a nightmare to read. It appeared to come from some individual that I didn't know. Seeing as I didn't know her, I nearly canned it. The email itself consisted of a set of order numbers so it was difficult to see… Read Full Review

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“”

Written on: 16/05/2003 by Anangadevi. (1 review written)

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“Having shopped online several times at this site - I...”

Written on: 29/12/2002 by snazzy. (1 review written)

Having shopped online several times at this site - I have found that in general a good selection of clothing is offered. Delivery is reasonable at about three days from the date the order is placed. Goods arrived well packaged, with hangers etc. A really helpful solution to missed deliveries is the offer of delivery to work or other address as a standard feature.On the downside navigation through the catalogue could be improved which would mean that the online store could be a viable… Read Full Review

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Michelle002's Response to snazzy.'s Review

Written on: 17/02/2004

I agree with most points of this review, certainly with the point about the range of products on offer, this is the only real downside to my experience of buying from the Dorothy Perkins site. Delivery was within 3 working days with standard delivery [express delivery service is offered] and the goods were of excellent quality. I rate the site at 8/10, the improvements I would like to see are, a wider range of items and easier navigation around the site.

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Garewal's Response to snazzy.'s Review

Written on: 26/09/2004

I do not agree that the Dorothy Perkins is a good site. I would prefer if they used codes which were used in their shops, so you could ensure you were getting the identical item. Also, I just wrote a really long email to them as was told their server was down, instead of not letting me email in the first place. The choice is very limited. I am contacting their head office tomorrow to let them know.

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