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Written on: 09/12/2008 by DorisMcW (1 review written)
I love the site, and the clothes, but the appalling customer service puts me off. My experience has been repeatedly bad, so I won't be going back there… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 23/09/2008 by VDodge (1 review written)
I ordered around £150.00 worth of clothing from the Dorothy Perkins' website. Having shopped in various stores throughout the UK and being fairly happy with the overall experience, I was pleased to hear they finally deliver outside the UK. So I placed my order, received my email conformation. Then the next day or so I receive another email saying my order has been canceled, and to ring customer services for further information. So I do, and after nearly 2 weeks of back and forth emails and… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 22/05/2008 by ladylagboat (1 review written)
I ordered my stuff over two weeks ago on dorothy perkins website and still have not recieved my order! I have been emailing the customer service team all the time and someone emailed back saying that they would look into it but I still haven't herad back anything!? Don't order off of their website! I have spent £99 on clothes that I haven't even recieved yet!… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 20/03/2008 by klarelouise (1 review written)
Bring back the tall range in stores! People need to be able to try them on and get a feel for what they're buying… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 04/02/2008
Please have clearer images, particularly when advertising dark colours. Can the images be larger, even when enlarged you cannot get a feel for the detail of the item of clothing you are looking at… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 29/11/2007 by foxtots37 (1 review written)
I couldn't get a refund for a coat with a ripped pocket that I got from Dorothy Perkins, even though I was well in the return date and still had the receipt… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 22/09/2007 by julesr (1 review written)
When will I learn?? I've bought a few things online with Dorothy Perkins. The last time a product worth £8 didn't arrive because it was out of stock, and it had been crossed off the delivery notice by hand, but I wasn't given a refund for it. Nobody answered the emails I sent.
This time I've ordered two jumpers online on a Thursday evening, at about 6pm ish. I paid for the quick delivery so it should take two days from the day you place the order.
I've tracked the order, and it's still… Read Full Review
Written on: 29/04/2007 by lauraandben (1 review written)
They never respond to emails. My order never arrived. I received a refund after 8 emails (none were replied to. 14 calls - only one answered after 40 minutes). Refunded minus delivery - livid! Why should I pay for their terrible service and parcel never arriving? I will never use Dorothy Perkins again!!… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 09/02/2007 by Greta11 (1 review written)
I am an avid online shopper, as I can't take the hassle of car parking or waiting in long queues to buy stuff.
However, I wanted to visit Dorothy Perkins' showroom, and I did that some days ago. It is a not very far off from my place (15 - 20 minutes drive). I must say that I was fairy satisfied by their online service (delivery on time or it may be one two days here and there).
Dorothy Perkins is, to my mind, no way cheap, but fairly reasonable considering it is a known brand. However, I… Read Full Review
Written on: 11/10/2006 by mfsx4st3 (1 review written)
The coat would have been value for money had it actually arrived. As it didn't arrive, I was refunded my money from Dorothy Perkins and told to order it again, but the discount I initially used on it has now expired. I definitely do not recommend… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 23/05/2006 by barbarolly (1 review written)
Dorothy Perkins delivery is the worst I have encountered. I am still waiting for my item, and they have the cheek to charge £3.95 for a 3 day delivery, and 2 weeks later I am still waiting!… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 11/09/2005 by Daisymay1946 (1 review written)
Living on the Isle of Wight we don't have the choice of mainland shoppers. Dorothy Perkins in Newport is in a very good situation thus bringing in, I imagine, a high number of Island shoppers, especially the young. Although not young I am attracted by the window displays and have ventured in a number of times to buy, always, I am afraid to say, being served by extremely bad mannered and totally unprofessional staff.......I am sure that all the staff cannot be rude and impatient but have yet… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 31/08/2005 by me me (1 review written)
It's fun, it aways works. I have shopped at Dorothy Perkins online about 20 times and get the goods within 3 to 5 days. There are no bad points… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 01/07/2005 by Belle16 (103 reviews written)
Dorothy Perkins www.dorothyperkins.co.uk - I recently ordered a top from the Dorothy Perkins website as I had previously experienced good service in their stores and assumed their website would be the same...how wrong was I!
The top arrived promptly, which I was pleased about. As the top was too big, I then set about sending it back.
Seven weeks on, I am still waiting for my refund. I received an email from the company saying that they were unable to process the refund because of a problem… Read Full Review
Written on: 22/06/2005 by angiejazz (1 review written)
I have used Dororthy Perkins online quite a few times, and have always been very happy with my purchases. Have found the delivery a bit slow (but good just be to Northern Scotland). However, shockingly bad on this occasion - waited 10 days!!!
Furthermore, this is the first time I have had to return something. I am still waiting for a refund even though I was told it would be refunded as priority over a week ago.
Phones lines are being upgraded so can't get through, and emails take 2 - 3 at… Read Full Review
Written on: 02/06/2005 by smi (1 review written)
I made an order from Dorothy Perkins online. However, they have been the most unhelpful online order company I have ever dealt with. The website itself was difficult to use as it didn't like my browser. I persevered, but wish I hadn't. First, the confirmation email. This was a nightmare to read. It appeared to come from some individual that I didn't know. Seeing as I didn't know her, I nearly canned it. The email itself consisted of a set of order numbers so it was difficult to see… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 29/12/2002 by snazzy. (1 review written)
Having shopped online several times at this site - I have found that in general a good selection of clothing is offered. Delivery is reasonable at about three days from the date the order is placed. Goods arrived well packaged, with hangers etc. A really helpful solution to missed deliveries is the offer of delivery to work or other address as a standard feature.On the downside navigation through the catalogue could be improved which would mean that the online store could be a viable… Read Full ReviewVisit dorothyperkins.co.uk
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