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Written on: 06/12/2010 by lauralaura (1 review written)
I put an order through - had confirmation! Just logged back on to see what the delivery status is and all it says is that my items are no longer available! I had no email or any contact from Dorothy Perkins to tell me this!! Don't have a product on your site if it's not available!! Awful customer service and stock management. Would not have any confidence in ordering again from them! Very dissapointed!… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 23/11/2010
I have just come online to try to find some contact details to complaint to Dorothy Perkins about their customer services. Ufortunately I wish i had read the many reviews on here before I ordered with them!
Will never ever order with Dorothy Perkins again - p.s: having EXACTLY the same problem with Burton online (same company)
I ordered goods over a week ago, Hermes have said they tried to deliver 3 times - RUBBISH! Also, with the item I ordered from Burton it says it is delivered - funny… Read Full Review
Written on: 23/10/2010
Ordered a dress and necklace online from Dorothy Perkins on Sunday evening to wear to a Christening the following Sunday. On Wednesday arrived home to find a delivery card saying they tried to deliver while I was out and gave me a name and number for the delivery driver to call to arrange re-delivery. Called and left 4 messages but no reply, so on Friday evening called customer services who found the parcel tracking said it had been delivered Thursday afternoon, while I was at work. My… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 12/10/2010
If you ever need to ring customer service as i did to update your details ie new address etc, dont bother. I had to ring twice as the indian who answered said it wasnt me as i apparently got the security questions wrong, i think i know my own date of birth
Are customer services in india i wonder..i sugest you write instead, it will prob be cheaper… Read Full Review
Written on: 08/09/2010 by meglog1 (1 review written)
This is not a website review. I bought a psychedelic top last Thursday from the store in Braehead, near Glasgow. The sales girl offered to put the receipt in the bag and I agreed that was fine. As the top wasn't really what I wanted when I got home, I decided to take it back. I mislaid the receipt and when I took the top back tonight, the sales assistant's attitude was absolutely outrageous. She rubbed the material between her fingers, turned out the little side pockets and walked sacross to… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 01/09/2010
Absolute rubbish. Dorothy Perkin's courier service 'Hermes' are hopeless. I have contacted them numerous times to tell the courier where to leave the parcel, they ignored it and put cards through my door for 4 days. On the 5th day they put a card through the door saying it was the final attempt with a mobile number. I have tried to call the number all day, left messages, no reply. I have also called DP customer services several times and can truly say they are the worst I have ever come across… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 23/08/2010
I bought some items from dorothy perkings and when i received them they did not look anything like on the website so i decided to return the item. Dorothy perkins sales assistant advised me that i could return the items within 28 in the shop when i finally took the items to the shop sales assistant refused to take them because they were concession products.
Well i sent the item buh have not recieved my refund and its been over 1week now . Phone customer service and they refused to tell me the… Read Full Review
Written on: 15/08/2010
Never shopped online before and found it really easy!Saw two dresses in the shop but didn't have my size and needed them the following week so did it online.It was easy to follow and came within three days!Really pleased with the dresses and will shop online again!Can't wait to wear it next week for races!… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 06/08/2010
The delivery service, Hermes, allegedly attempted to deliver but left no card and no one came to the house.
The DP customer services won't answer the phone.
Hermes won't do anything as DP want to handle it.
Don't order online.
Many internet sites have good customer service and delivery systems in place why not DP?… Read Full Review
Written on: 20/07/2010
I purchased 2 dresses at Dorothy Perkins online. Ridiculous! They have cancelled the order because of the security reasons... well, the system said I do not exist when I called tyhem ... (so who the h*** were they talking to?!) I have paid with the paypal. It's very interesting that the banks all have me at that address, the paypal has me as well... all the companies i order almost everyday Do have me as an existing person but DP doesn't. I also found out that they cannot do anything about it… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 11/07/2010
There online website did not accept a germany delivery address. I have tried it online via contact. Nobody of the employees is able to solve a problem. No customerfriendly communication.Actually they even do not have the valuey of one star… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 28/06/2010
Extremely bad customer service. Have dealt with them for over 3 years and had numerous problems which i have now had enough of. Have now closed my account because they don't refund you, you have to constantly chase all refunds and noone ever answers your query or helps you. Have written to them twice to complain and surprise surprise - had no response! Shame because the clothes are nice, but the customer service is so bad its not worth shopping online with them!… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 16/06/2010
I ws emailed over a week ago to say my order had been dispatched. So far it hasn't arrivedl. I've had no email to explain why. I left an email on the courier site and received an email bck from them just telling me to contact the seller, even though the item was showing "delayed at [courier] depot". The DP customer service contact email is down, as it their website, so I can't even contact them to find out where my order is. Not acceptable customer serivce. Wouldn't recommend use of the DP… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 06/04/2010
I have ordered from DPs online twice. The first time, my goods took a little over a week to arrive - more than the 2-3 days stated on their website. Goods were almost as described. This time, goods were ordered 15 days ago and I still haven't received them. They give you dlivery tracking no which shows my goods to be constantly out for delivery and then not delivered even though I have not missed a delivery. I have emailed their customer services now 6 times. I get the same response. We'll… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 22/03/2010 by cutululisi (1 review written)
My firts time shopping here ... for sure it will going to be the last time too. The item color was not as described on the website, the delivery was late, the size didn't fit. I have returned the item but Surprise: no refund and no answere from the customer sevice:(( .... I lost my many and my time… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 10/02/2010
my wifes parcel was never delivered , there customer service dept treat you like some sort of criminal saying that the goods were delivered!!!!!!!!!!!!!!!!!!!!! , its been five days of calls and e mails still no further with investigation !!!!!!!!!!!!!!… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 31/01/2010
I thought the website was really good, easy to use, my orders came before expected, and exactly what I wanted, they had great offers as well. Better than many other websites I have used in the past… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 22/12/2009
I could not reccomend the online service which Dorothy Perkins offer.
On the 8th of Dec I placed an order. On the 10th Dec I was notified that it had been dispatched.
I have still not received the order. When I call the "HELPLINE"? I cannot get through, when I e mail they take forever to repond and then just suggest I wait for the parcel to arrive.
They are aware that it was to be a Christmas present yet dont seem to care. They have my money and thats it.
They should not say that you… Read Full Review
Written on: 16/10/2009 by crisl (1 review written)
I recently was looking for some shoes for a special occasion and found just what I was looking for at Dorothy Perkins. After finding what I wanted I had a look to see if I could find them any cheaper. I stumbled upon a discount voucher code site called QuidCodes, www.quidcodes.com which conveniently had a 20% off voucher good for today only! I lucked out, got the shoes I wanted and saved more than expected. I'm glad there are sites like QuidCodes because money is tight and we could always… Read Full ReviewVisit dorothyperkins.co.uk
Written on: 08/10/2009
Love it. Dont know why the whole commotion! Dorothy perkins is a brilliant brand with lots to offer for women of all shapes and sizes. I will keep shopping there :)… Read Full ReviewVisit dorothyperkins.co.uk
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