Dorothy Perkins Reviews - www.dorothyperkins.co.uk

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★★☆☆☆
1.8 / 5
143
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★☆☆☆☆

“Horrible”

Written on: 20/09/2012

I placed an order on the 3rd of September and on their site it says i will receive my order on the 17th of September.I am yet to receive my order.I have sent several emails to them but none have been replied..I cant believe a big clothing store such as dorothy perkins will be this shady.I wish i read all these reviews before placing on order.I am really worried right now… Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 17/09/2012 by LouiseSophia (1 review written)

I have ordered several pairs of jeans online from Dorothy Perkins over the past few months, as they do not stock all sizes in store. Until now I have been happy with purchases. Last week I ordered black skinny jeans and when they arrived I naively assumed that they would be like the indigo skinny jeans I had bought previously so I threw out all the return info etc. Tried the jeans on today.....They are awful. They are baggy at the knee, unlike the indigo ones and at the inner thigh one side is… Read Full Review

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★☆☆☆☆

“Absolutely Shocking”

Written on: 11/09/2012

Ordered a pair of shoes on next day delivery, and they didn't arrive. I sent three emails, no reply. I called customer service, they said their call centre aren't the ones who receive the emails, that's the London HQ and, I quote, "They're all useless"... He did me a refund of my delivery and promised to email me to tell me when the shoes were actually going to be delivered. Shockingly (not), he didn't and I still haven't received the shoes. Appalling service, rude staff and poor quality… Read Full Review

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★☆☆☆☆

“Ridiculously Bad!”

Written on: 10/09/2012 by maureen_ps (1 review written)

I am STILL waiting on a refund after two months! I would LOVE to know a phone number! I've emailed numerous times and nothing! Unbelievably BAD!!!!… Read Full Review

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★★★☆☆

“Customer Service”

Written on: 20/08/2012 by litchick (1 review written)

First, the clothes are adorable, and they run really great sales. I ordered once from them with zero problem and loved everything. Just ordered a second time and had a bit of an issue, though. It's difficult to track down the number for customer service, because none of the links for the number on their website actually lead anywhere (it's +44.1932.219380). The wait time is kind of ridiculous, but when I finally got through to someone she was helpful. It's added inconvenience when you're… Read Full Review

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★☆☆☆☆

“DOROTHY PERKINS SHOULD BE ASHAMED”

Written on: 14/08/2012 by KazLou67 (1 review written)

Ordered a dress 17th July via internet (taking immediate payment), asking for it to be delivered to our local store. Received e-mail saying it had arrived. Went to store - no record of it. So when we got home we tracked the item which had in fact been delivered and accepted to a store 1-2 hour drive away - completely the wrong store, we understood by DP Customer Services that store should not have taken delivery of the item when it was clearly labelled which store it needed to be delivered… Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE HORRIBLE”

Written on: 20/07/2012

I can't begin to tell everyone how much I HATE Dorothy Perkins. I ordered a dress 3 weeks ago (international) and it still has not arrived!! I've called Customer Service twice and emailed the webstie SIX TIMES and no one has gotten back to me! They say they can't track my order?! With the technology these days that is a LIE. They keep telling me to wait longer for my order and hopefully it will come. I will be going to my bank to tell them to dispute this payment because at this rate I will… Read Full Review

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Regipee's Comment

Written on: 31/07/2012

I agree. I've called and called with little help. The reps are so nasty. Do Not order from this company. It's not worth it.

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Gagi96's Comment

Written on: 30/08/2012

I agree with you. I just wish I saw the negative reviews before I ordered from this website. My order is lost and the customer service is not replying to my e-mails (I e-mailed them three times so far). I contacted the post office in my country and they haven't received any of the ordered goods (the total value of which is almost 100 Euros). This is my second order from DP; the first one arrived on time. This also proves that there is no problem with my address or the fact that I am an international customer. The problem is with DP itself. Terrible website and even more terrible customer service! I

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★☆☆☆☆

“Never again”

Written on: 20/07/2012

My order is 12 days late already. I lost hope that I will ever receive my package. None replies to my emails either. This company is a joke… Read Full Review

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Nicolewai's Comment

Written on: 20/07/2012

Agree! Late Order + irresponsible customer service! I placed the order on 8th July, n the auto-message told me that I will receive my order no later than 13 th August , I wrote to them ask the status of my order,they just revert with this formatted long message of how long each type of delivery may take.

The ridiculous message from them is:
f your order is being delivered to an address outside of the UK and was ordered on Standard Delivery, we would ask that you allow a minimum of 2 weeks for your parcel to reach you.

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★☆☆☆☆

“Lost my return, unresponsive customer service.”

Written on: 19/07/2012

Ordered some sale items and wanted to return about £70 worth. packaged the return, as per their instruction and using their recommended courier service. 3 weeks later and the parcel never got there. Called the courier service (Collect+) and they said it was never picked up from where I dropped it off. Apparently my problem / contract is with DP so Collect+ cannot help or compensate in any way. Have emailed DP repeatedly and had no help at all. £70 down thanks to their shoddy service, with… Read Full Review

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★☆☆☆☆

“Absolutely awful customer service and refund procedure”

Written on: 17/07/2012 by 3612 (1 review written)

Have to say either the company do not have any staff to answer emails and phone calls or they sit around doing nothing. The customer services is appalling, no-one gets back to you. I returned an item over a month ago and I'm still waiting for my money back. They claim there is a problem, but in order for it to be looked into and sorted out, I (the customer) is expected to sit on the phone for an hour to get this resolved. They do not act... Would not want anyone to go through this and will… Read Full Review

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★☆☆☆☆

“Too slow, terrible customer focus”

Written on: 12/07/2012 by Gaukhar (1 review written)

I placed an order (a maxi dress through international shipment delivery) and wanted to amend it to make sure that i get the parcel in time, as I was expecting an occasion in an upcoming future. Normally, plain shipment comes in 5 days. But ot secure mroe time I wanted to pay extra or cancel the shipment an hour after I had made an order online. There is no option that allows amending your shipment. So, i tried to contact the customer service through email and through their web page. Despite I… Read Full Review

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★☆☆☆☆

“Still waiting”

Written on: 01/07/2012 by lalina (1 review written)

I had placed an order late april, I was told I would receive it within 5 days but eventually I got it after 10 days. The item didn't fit, so I followed all the return instructions and returned it the next day (4th of may). Since I live in The netherlands I would have to wait up to 28 days from the day the parcel is posted for my refund to be processed according to their website. However, it is now the 1st of july; I still haven't got my money back and have never received any replies to my… Read Full Review

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★☆☆☆☆

“DELIVERY AND CUSTOMER SERVICE IS DISGUSTING!”

Written on: 26/06/2012

I've ordered 3 times from the website and paid express delivery (next day or nominated) all times. EVERY single time, the items have arrived 2-3 days late. I've called and email them and they can't give me a reason why the items/parcel is late. My fiance also had the same problem, and they said they would deliver the day after he called and he cancelled the order. THEN the items were STILL delivered even though they had been cancelled. The same happaned to my mom back in April, and she ONLY… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 08/06/2012

This is the first review that I've ever written, but I really feel like I need to warn people - don't order from DP online! 1. Placed an order, which arrived a week later, almost all of the items (10 out of 12) were the wrong size, and I got two dresses where I only ordered one. Wrote a complaint, was told I didn't need to pay for a return anyway. Replied I live in Germany, which is why it'd be quite a lot I'd have to pay for international return - no response. Called them, which cost me the… Read Full Review

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★★★★★

“really surprised”

Written on: 23/05/2012

went into dp's at broughton park as I was visiting family in the area and was really impressed with the staff and the whole shopping experience, they could not have been more helpful in trying to get me a top, they phoned 3 stores, showed me something else as another option and suggested I try on line giving me the style no. A big thankyou for making a change for the better when shopping… Read Full Review

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★☆☆☆☆

“EXTREMELY POOR DELVIERY AND CUSTOMER SERVICE!!!”

Written on: 21/05/2012 by nicilou1 (1 review written)

I placed a order in February and selected express delivery yet my dress was 2 days late but i let it slide as i thouht it was a one off. But how wron was I!!!!!! i placed another order for a shirt and once again payed the extra for express delivery. After waiting in the whole day no parcel arrived so i called and complained and was told my parcel was sent to the wrong depot and they dont know why,Not very helpful at all so i asked for them to find out when i will get my parcel, i was told they… Read Full Review

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★★☆☆☆

“Poor Delivery and Customer Service is sad”

Written on: 19/05/2012 by Aruns (2 reviews written)

Ordered online from DP about three weeks ago and not the first time that the delivery is delayed, this time its just not arrived yet. Every time I call customer service, they seem to not know beyond what I can see on the courier's tracking website.I am being told that I will receive the delivery "today" and hence I should wait, which has been the case for more than two weeks now. Emails are not getting any response from these guys. Will be very wary before shopping online with DP… Read Full Review

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★★★★☆

“shopping at cameron toll edinburgh 205”

Written on: 18/05/2012

i received excellent customer service at store 0125from the Manager.She helped me choose several outfits giving me advice ina pleasant mannerI felt as if Ihad a Personal Shopper.Well done carry on the good work I will certainly return to shop in this store at Cameron Toll A satisfied customer… Read Full Review

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★★★★☆

“Staff very helpful & willing to suggest alternative...”

Written on: 15/05/2012

Staff very helpful & willing to suggest alternative options when the item wasn't available when I needed it in a hurry. I'd let people know how helpful the staff are as word of mouth is always good PR. One negative I found that there are no stools in the fitting rooms which is a pain when you want to try shoes with an outfit in the fitting room rather than on the shop floor… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER ”

Written on: 14/05/2012 by lilie (1 review written)

It's been a month and I haven't got my order yet! What's even worse : I contacted them 3 times already and they didn't even contacted me back. Suffice to say, their service is terrible. DO NOT SHOP WITH THEM… Read Full Review

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Guest's Response to lilie's Review

Written on: 17/05/2012

I am so much in agreement. A month and they have been saying the courier company has a backlog (HERMES that is!).

Called thrice and placed on hold for 30 minutes atleast! Have now requested a refund. Am very disappointed with DP service and delivery.

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