Dorothy Perkins Reviews - www.dorothyperkins.co.uk

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“Bad post sale service”

Written on: 10/12/2012

I used to love Dorothy Perkins, the clothes were cheap and of ok quality. Returning instore was alright so long you didn't buy a 'concession' brand. Having now moved to Australia I did really miss them so took advantage of times when they had free international shipping. However I will NEVER buy anything from them again due to my experience! I purchased a dress which arrived faulty (and was half price a week later). I could have lived with the price drop but not the gaping hole in the seam… Read Full Review

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“the worst customer service I've ever experienced”

Written on: 04/12/2012

it is beyond me that in this day and age a company could have such terrible customer service. I've sent three emails via the online form and never received a single response. unbelievable!! plus, as a US customer shipping takes forever unless you pay $30 and you have to pay for returns. I just don't see the point of shopping here. awful… Read Full Review

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“DISGUSTED ”

Written on: 04/12/2012

Ordered an item on Click and collect next day service (Saturday). Article didn't arrive at store until Monday - no good to me as it was too late and I can't get to local store in the week due to work. After being on hold to Customer Services for 47 minutes was told I can't have my money back for 10 days as the store keep any items not collected for 7 days before returning and then they will process a refund. They refuse to action the return unless I go to store and collect… Read Full Review

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“Terrible online customer services”

Written on: 25/11/2012

I recently had an incomplete order from Dorothy Perkins and after 5 emails and 3 20 minute phone calls later I finally received an actual response rather than their previous automated responses. They were still "looking into matters" I had to wait over 3 weeks to finally be refunded after getting several confusing responses. I t was so frustrating when my matter was being dealt with by different people who quite frankly didn't have a clue what to do! Highly disappointing!… Read Full Review

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“Charged three times for one item - no reply to emails”

Written on: 15/11/2012 by Yuka (1 review written)

Not happy at all with the customer service. I've sent three emails saying that I've paid three times for one item. I was told that the credit card had failed yet it went through and two paypal withdrawals have been made. I´m not saying it's their fault directly that I was charged but at least reply to my emails adn send my money back. I'm an overseas customer and don´t really want to call the UK. Happy woith the boots though adn the delivery time was accurate… Read Full Review

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“quality goods”

Written on: 13/11/2012

I always love to shop with dorothy perkins especially clothes and jewelries because they look gorgeous and of good quality and fashionable with a very cheap prices… Read Full Review

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“Online usage”

Written on: 29/10/2012 by heidifsas (1 review written)

I've only ever got DP items online, they all come very quickly via a courier and its trackable. It is an expensive shop but with the use of promo codes, sales and student discounts it can become affordable. My quibble is the sizing, using the online size guide I come up as a size 18 jeans but these are actually too big and end up falling down without a belt to hoist them up, so I recently ordered a 16 instead which are loads better - same with tops and dresses, I'm a size smaller than what they… Read Full Review

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“Shopping experience”

Written on: 19/10/2012

Went into a store to be greeted by two members of staff one at each end of the store having very loud discussion. when my daughter went to take an item off a rail she was brushed aside by staff member hanging clothes back on the rail. When it came to paying for an item there were two staff members on till and two or three customers waiting. Having served one customer the staff member wandered off for a chat with the customer whom she obviously knew leaving another staff member having to come… Read Full Review

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“Always good”

Written on: 15/10/2012 by ericacaca (1 review written)

After reading these reviews I am surprised i live in the UK and have never had any problems with Dorothy Perkins. All issues have been redily sorted out by customer services they even assist you via facebook. It may take them a few working days to reply via email but this is to be expected and if necessary you can contact them via phone. Generally the products are fantastic and a good price. I would recommend this company to anyone who needs some good clothes at a sensible price… Read Full Review

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“Customer Service won't reply”

Written on: 13/10/2012

I ordered some t-shirts and paid for fast delivery as I was going away. The parcel should have arrived on a Saturday and when there was no sign of it I tracked the parcel to find it had been delivered. I asked my neighbours and looked in the bin cupboard but it wasn't there(there was no card left through the letter box telling mem where it was). So I emailed them immediately. I just got a cirular-type reply telling me about tracking. I then emailed again and got the same reply. Instead of using… Read Full Review

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“WORST ONLINE SHOPPING EXPERIENCE I HAVE EVER HAD!!!”

Written on: 13/10/2012

I ordered bridesmaid's dresses from dorothyperkins.com. I was excited because they were really cute, inexpensive, and I could get "free shipping". Yeah, I got the dresses and EVERY SINGLE ONE was the wrong size. Whoever packed that order was high because I did not get one thing that I ordered. The correct dresses, yes, but all of them were wrong. Also, I have been unable to get ahold of anyone to fix it. Worse online shopping experience I have ever had. Never again will I order from… Read Full Review

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“Damp,wet shoes!”

Written on: 11/10/2012

My shoes arrived in a wet,soggy and fallen apart box. When I took my shoes out of the box my shoes were very damp! I have used Dorothy Perkins online before and have had no problems. But this time I was so disappointed with the service I had been given. I have since returned the shoes as they were not in an adequate condition… Read Full Review

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“Don't do it!”

Written on: 23/09/2012

I live in the US and ordered some dresses with the "free shipping and tracking" promo. After a week I received an email stating that I owed an additional $70.00 for customs fees. No where on the website does it mention customs fees. I have sent three emails cancelling the order with no response from them and no contact telephone number. I will now contact my American Express card and stop payment. I'm out $200. Never again!… Read Full Review

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“wrong dress - no refund. never again.”

Written on: 20/09/2012 by freebirdwest (1 review written)

Not only was my order 2 weeks later than it said it would be - it was completely the wrong dress. I had to pay 10 bucks to have it shipped back to them. Also, they are only refunding me $39 of the $49 bucks I spent - not including the $10 I spent on shipping it back to them. I've sent 4 emails asking to speak with someone and to get a full refund seeing as this is not my fault, but no response. And no phone number? shady. Shoddy customer service, unfair return policy, and still waiting for a… Read Full Review

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“Horrible”

Written on: 20/09/2012

I placed an order on the 3rd of September and on their site it says i will receive my order on the 17th of September.I am yet to receive my order.I have sent several emails to them but none have been replied..I cant believe a big clothing store such as dorothy perkins will be this shady.I wish i read all these reviews before placing on order.I am really worried right now… Read Full Review

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“Never Again!”

Written on: 17/09/2012 by LouiseSophia (1 review written)

I have ordered several pairs of jeans online from Dorothy Perkins over the past few months, as they do not stock all sizes in store. Until now I have been happy with purchases. Last week I ordered black skinny jeans and when they arrived I naively assumed that they would be like the indigo skinny jeans I had bought previously so I threw out all the return info etc. Tried the jeans on today.....They are awful. They are baggy at the knee, unlike the indigo ones and at the inner thigh one side is… Read Full Review

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“Absolutely Shocking”

Written on: 11/09/2012

Ordered a pair of shoes on next day delivery, and they didn't arrive. I sent three emails, no reply. I called customer service, they said their call centre aren't the ones who receive the emails, that's the London HQ and, I quote, "They're all useless"... He did me a refund of my delivery and promised to email me to tell me when the shoes were actually going to be delivered. Shockingly (not), he didn't and I still haven't received the shoes. Appalling service, rude staff and poor quality… Read Full Review

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“Ridiculously Bad!”

Written on: 10/09/2012 by maureen_ps (1 review written)

I am STILL waiting on a refund after two months! I would LOVE to know a phone number! I've emailed numerous times and nothing! Unbelievably BAD!!!!… Read Full Review

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“Customer Service”

Written on: 20/08/2012 by litchick (1 review written)

First, the clothes are adorable, and they run really great sales. I ordered once from them with zero problem and loved everything. Just ordered a second time and had a bit of an issue, though. It's difficult to track down the number for customer service, because none of the links for the number on their website actually lead anywhere (it's +44.1932.219380). The wait time is kind of ridiculous, but when I finally got through to someone she was helpful. It's added inconvenience when you're… Read Full Review

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“DOROTHY PERKINS SHOULD BE ASHAMED”

Written on: 14/08/2012 by KazLou67 (1 review written)

Ordered a dress 17th July via internet (taking immediate payment), asking for it to be delivered to our local store. Received e-mail saying it had arrived. Went to store - no record of it. So when we got home we tracked the item which had in fact been delivered and accepted to a store 1-2 hour drive away - completely the wrong store, we understood by DP Customer Services that store should not have taken delivery of the item when it was clearly labelled which store it needed to be delivered… Read Full Review

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