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Written on: 21/10/2004 by nickthesurfer (1 review written)
I have been using La-Redoute for a few years now & over-all have had a positive relationship with the company. I order via my account & then pay in full with a credit card & so have never had any billing problems. Some of the customer service peeps can be a little on the slow side but you get that with any company. I did feel that quality levels did dip last year (2003) but the stuff recently has been better.
Summary - if you can cope with a delivery schedule of 1-2 weeks, then you'll be happy… Read Full Review
Written on: 06/10/2004 by phineasnigellus (3 reviews written)
I have spent a lot of money with La Redoute this year. I would like to spend a lot more but I'm not going to give them another penny. I had £29 outstanding on my account. They can't tell me what specific item(s) it's for and I'm fed up of asking so I've paid it. But hell'll freeze over before I pay the £15 they've added because they say I'm late paying because I've waited so long for them to sort this out (which they haven't).
I wish they would stop sending me special deals and money off… Read Full Review
Written on: 21/09/2004 by kazcita (1 review written)
In short, DO NOT BUY from La Redoute. I have never had a worse experience in my life with so-called customer services representatives. They were consistently unhelpful, and when they (or the postal service) lost my cheque, they tried to charge me money on interest. Upon writing to them, I enclosed proof that I had sent the said cheque, yet they are harping on that I didn't pay them. I have spoken to them, written to them and emailed them, and none of them are prepared to do anything about… Read Full Review
Written on: 07/05/2004 by goal (1 review written)
I ordered an item in February from La Redoute, they never once attempted to deliver it to me, after about £10 of phone calls and 5 re-orders later the item was sold out because the season had changed from winter to summer!! That's how long it took! Eventually I was told the courier wouldn't deliver my item because (and I quote the 'helpline' person) "The didn't want to deliver it". Upon asking for the name of the courier I was told they couldn't give it to me.
Suffice to say I will never use… Read Full Review
Written on: 31/03/2004 by lillie (1 review written)
I love La Redoute fashions... good taste at good value prices. Quality is excellent… Read Full Review
Written on: 28/12/2002 by Colette Collopy. (1 review written)
www.redoute.co.uk is a French clothing site which is first class!… Read Full Review
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