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Written on: 15/07/2007 by Josaphine Howard (1 review written)
I ordered two small items of children's clothing from la redoute - a pack of socks and a pair of Bermuda shorts.
What I received was two parcels, each charging £3.45 postage, when the actual postage, both for sending and returning would have been under £1.00 each way.
I don't want to hear the age old comment that La Redoute has to pay for the items returned, therefore the charge has to be £3.45, as I would willingly do that.
Needless to say, the catalogue has been consigned to the bin, and I… Read Full Review
Written on: 13/02/2006 by ceceliamjjohn (1 review written)
I love La Redoute! You can't fault the clothes, which are stylish and well-made, or the value for money. I've found the website easy to use, although it's a good idea to have the catalogue with you in case an item can't be found online. That way, you can just put in the catalogue number. Also, I like the numerous discounts offered, and the free gifts, and the possibility of having a 'try now, pay later' payment account. The 0870 number is irritating, but if you go to saynoto0870.com, you can… Read Full Review
Written on: 22/01/2006 by mc215 (1 review written)
I ordered three dresses from La Redoute. They charged me for the goods and dispatched them - but to the wrong address. Three months later, 2 helpline emails that have gone unanswered, 4 calls to their 'helpline', 1 complaint in writing and four sets of further junk mail later - and they have failed to provide a refund, to close my account or offer a written apology… Read Full Review
Written on: 29/11/2005 by boulerr (1 review written)
I've ordered twice from La Redoute: the first time I ordered online and the delivery took 5 weeks although all the goods ordered appeared on the website as available for shipping within 24 hours... the second order I placed in September this year and I still haven't received anything: they sent the parcel to the wrong address and someone signed for it. The customer service is the worst I have ever seen, 2 1/2 months, 7 e-mails, 2 calls and 1 letter afterwards I haven't been refunded, I have no… Read Full Review
Written on: 16/11/2005 by baa (1 review written)
LA Redoute- I'm not really a 'catalogue shopper', but I had tried 'Choice for You' catalogue on 2 previous occasions and they were good.
I thought i'd order 2 items on La Redoute. unfortunately it was a nightmare! After 2 weeks they decided one of the items was out of stock permanently, and the order took about a month and a half to arrive. It was left in the recycle bin outside my house!!!!!!!!!
The next day I returned the item as I didn't even want to touch it. I'm still waiting for a… Read Full Review
Written on: 07/11/2005 by Beryl Begley (1 review written)
I will continue to purchase goods from la Redoute, with confidence in the quality, but I will purchase via the internet rather than the telephone in future. I found the telephone sales person quite frustrating to deal with because of her lack of knowledge… Read Full Review
Written on: 30/07/2005 by emiali999 (1 review written)
I have been a customer at La Redoute for more than 3 years. The quality of the clothing is brilliant! The prices are reasonable too.
The delivery service could not be worse. I ordered a pair of tennis shoes in January 2005, and I only received them in mid-March, when I was told that the expected delivery time was within a week!
Overall their items are so cool, and much cheaper than other catalogues and shops… Read Full Review
Written on: 18/07/2005 by lesleyridout (1 review written)
Placed an order with La Redoute via internet for £130.00 on 20th June 05. Received confirmation of placed order. Emailed them 13th July to find out where order had got to, had reply that someone would contact me, they never did. 18th July phoned them, explained everything, operator less than interested she just insisted I had not placed an order; I keep asking why then have I got confirmation of order in my hand, got nowhere, and gave up. Will never do business again. Oh! Previous order left in… Read Full Review
Written on: 27/06/2005 by bobirving (1 review written)
La Redoute www.redoute.co.uk - We bought 2 lots of furniture - 6 wooden 'Cubes' and a pine bedbase.
3 of the six cubes arrived either damaged because the packaging had failed to protect them or they were very poorly made. We ordered 3 more.
La Redoute sent their courier to collect the rejects. He has a Nissan Micra. We waited a further week before DHL collected them.
The 3 three replacements arrived, of which 1 was damaged. We decided to send the lot back. La Redoute sent their courier with… Read Full Review
Written on: 24/05/2005 by ebethgrace (1 review written)
I have to admit it: I love La Redoute's product. So I have tried and tried to make my relationship with them work. But after four consecutive failed orders, I have met every kind of customer service and sales bungle: order mismanagement (they sent only one pillow sham when I ordered four); loss of items; incorrect information on the website (stock listed as available when it isn't); kind but incompetent staff (they could not find my order, or figure out who I was); invasion of privacy (they… Read Full Review
Written on: 13/01/2005 by janofbristol (1 review written)
La Redoute Clothing Catalogue: If you want to return items to La Redoute that dont fit/arrived too late/just don't like? forget it! It seems to me that La Redoute does not fully understand how the mail order returns policy works! I am/have been running several catalogues for many years, where items are ordered and returned with no problems, yet La Redoute have recently informed me that I return too many items! Drawing their attention to their '14 days approval period, during which all customers… Read Full Review
Written on: 02/01/2005 by fibromagnet6 (1 review written)
La Redoute is French fashion at it's best. Just a little bit different from most popular UK catalogues.
As well as the normal clothes catalogue it has a catalogue for 'En plus' for the sizes over 16 and 'Tall Is Me' for the taller lady.
Prices are sometimes a little bit high but I usually wait for the Winter and Summer sales where you get as much as 60% off.
The service I have found to be very good and if I have had a querie about something or other it has been cleared up quickly.
Delivery… Read Full Review
Written on: 03/11/2004 by tickedoffshopper (1 review written)
Do NOT do business with La Redoute. I was given the wromg date of when my order was shipped, I felt the East Coast call center was rude, I've been waiting for my order for 15 days and it hasn't even shipped yet. 3 of the pieces I ordered aren't even in stock anymore. What a waste, I am going to cancel, it's not worth dealing with them, especially now that the best pieces are unavailable… Read Full Review
Written on: 21/10/2004 by nickthesurfer (1 review written)
I have been using La-Redoute for a few years now & over-all have had a positive relationship with the company. I order via my account & then pay in full with a credit card & so have never had any billing problems. Some of the customer service peeps can be a little on the slow side but you get that with any company. I did feel that quality levels did dip last year (2003) but the stuff recently has been better.
Summary - if you can cope with a delivery schedule of 1-2 weeks, then you'll be happy… Read Full Review
Written on: 06/10/2004 by phineasnigellus (3 reviews written)
I have spent a lot of money with La Redoute this year. I would like to spend a lot more but I'm not going to give them another penny. I had £29 outstanding on my account. They can't tell me what specific item(s) it's for and I'm fed up of asking so I've paid it. But hell'll freeze over before I pay the £15 they've added because they say I'm late paying because I've waited so long for them to sort this out (which they haven't).
I wish they would stop sending me special deals and money off… Read Full Review
Written on: 21/09/2004 by kazcita (1 review written)
In short, DO NOT BUY from La Redoute. I have never had a worse experience in my life with so-called customer services representatives. They were consistently unhelpful, and when they (or the postal service) lost my cheque, they tried to charge me money on interest. Upon writing to them, I enclosed proof that I had sent the said cheque, yet they are harping on that I didn't pay them. I have spoken to them, written to them and emailed them, and none of them are prepared to do anything about… Read Full Review
Written on: 07/05/2004 by goal (1 review written)
I ordered an item in February from La Redoute, they never once attempted to deliver it to me, after about £10 of phone calls and 5 re-orders later the item was sold out because the season had changed from winter to summer!! That's how long it took! Eventually I was told the courier wouldn't deliver my item because (and I quote the 'helpline' person) "The didn't want to deliver it". Upon asking for the name of the courier I was told they couldn't give it to me.
Suffice to say I will never use… Read Full Review
Written on: 31/03/2004 by lillie (1 review written)
I love La Redoute fashions... good taste at good value prices. Quality is excellent… Read Full Review
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