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Written on: 09/09/2008 by zumblie (1 review written)
I feel that UK Customer service is very poor. Searched for bedlinen all over internet. Found exact match on La Redoute France site. Strangely it seems that folk from just about every country in the world except the UK are able to order online from the French Site.
I wrote to La Redoute France [in French] and La Redoute UK about the problem. Received a prompt and courteous reply from France - received nothing from Redoute UK yet
Ended up asking a friend who lives in France to order the bedlinen… Read Full Review
Written on: 02/06/2008 by fabi (1 review written)
I just recently moved from Switzerland to England and wanted to continue with La Redoute. I had ordered several times a catalogue with no success only to receive a letter today that my application (for a catalogue!) had be declined. Of course, no reasons given. Now, that is simply ridiculous and the worst from of customer service I have ever come across… Read Full Review
Written on: 08/03/2008 by kerals26 (6 reviews written)
La Redoute www.redoute.co.uk got my order wrong three times in a row, and weren't even apologetic after I spent over an hour on the phone having to sort it out. The phone calls ended up costing me nearly as much as the item they couldn't deliver, and their customer service rep then still tried to charge me for the redelivery of the item. They never managed to deliver the right thing in the end, and when they called me up after I wrote them a snotty letter, they couldn't even identify their own… Read Full Review
Written on: 04/10/2007 by ajjars (1 review written)
I ordered 18 items from the kiddies range in the La Redoute sale. I ordered the items online. It took 5 days to process my order, by which time 16 items had sold out. I only found this out when I rang to find out where my order was. Goods still have not arrived, so I can't comment on the quality. However, I can comment on the customer service, which was absolutely soul destroying. I was promised a call back by a manager - I never got one. Next day, I rang back, went through the very long… Read Full Review
Written on: 18/08/2007 by aliasone (1 review written)
I encountered La Redoute many years ago, and thought very little of the quality. I thought they may have changed, but if anything it's worse. I wish I had come to Review Centre before placing my order. I ordered 2 tunics and one pair of trousers (sale prices). 1 tunic was not in stock, but I have not been charged. The package arrived in about 5 days, which is fine. The first thing which struck me was the horrible stench when opening the sealed packages. It's hard to describe - a strong… Read Full Review
Written on: 15/07/2007 by Josaphine Howard (1 review written)
I ordered two small items of children's clothing from la redoute - a pack of socks and a pair of Bermuda shorts.
What I received was two parcels, each charging £3.45 postage, when the actual postage, both for sending and returning would have been under £1.00 each way.
I don't want to hear the age old comment that La Redoute has to pay for the items returned, therefore the charge has to be £3.45, as I would willingly do that.
Needless to say, the catalogue has been consigned to the bin, and I… Read Full Review
Written on: 13/02/2006 by ceceliamjjohn (1 review written)
I love La Redoute! You can't fault the clothes, which are stylish and well-made, or the value for money. I've found the website easy to use, although it's a good idea to have the catalogue with you in case an item can't be found online. That way, you can just put in the catalogue number. Also, I like the numerous discounts offered, and the free gifts, and the possibility of having a 'try now, pay later' payment account. The 0870 number is irritating, but if you go to saynoto0870.com, you can… Read Full Review
Written on: 22/01/2006 by mc215 (1 review written)
I ordered three dresses from La Redoute. They charged me for the goods and dispatched them - but to the wrong address. Three months later, 2 helpline emails that have gone unanswered, 4 calls to their 'helpline', 1 complaint in writing and four sets of further junk mail later - and they have failed to provide a refund, to close my account or offer a written apology… Read Full Review
Written on: 29/11/2005 by boulerr (1 review written)
I've ordered twice from La Redoute: the first time I ordered online and the delivery took 5 weeks although all the goods ordered appeared on the website as available for shipping within 24 hours... the second order I placed in September this year and I still haven't received anything: they sent the parcel to the wrong address and someone signed for it. The customer service is the worst I have ever seen, 2 1/2 months, 7 e-mails, 2 calls and 1 letter afterwards I haven't been refunded, I have no… Read Full Review
Written on: 16/11/2005 by baa (1 review written)
LA Redoute- I'm not really a 'catalogue shopper', but I had tried 'Choice for You' catalogue on 2 previous occasions and they were good.
I thought i'd order 2 items on La Redoute. unfortunately it was a nightmare! After 2 weeks they decided one of the items was out of stock permanently, and the order took about a month and a half to arrive. It was left in the recycle bin outside my house!!!!!!!!!
The next day I returned the item as I didn't even want to touch it. I'm still waiting for a… Read Full Review
Written on: 07/11/2005 by Beryl Begley (1 review written)
I will continue to purchase goods from la Redoute, with confidence in the quality, but I will purchase via the internet rather than the telephone in future. I found the telephone sales person quite frustrating to deal with because of her lack of knowledge… Read Full Review
Written on: 30/07/2005 by emiali999 (1 review written)
I have been a customer at La Redoute for more than 3 years. The quality of the clothing is brilliant! The prices are reasonable too.
The delivery service could not be worse. I ordered a pair of tennis shoes in January 2005, and I only received them in mid-March, when I was told that the expected delivery time was within a week!
Overall their items are so cool, and much cheaper than other catalogues and shops… Read Full Review
Written on: 18/07/2005 by lesleyridout (1 review written)
Placed an order with La Redoute via internet for £130.00 on 20th June 05. Received confirmation of placed order. Emailed them 13th July to find out where order had got to, had reply that someone would contact me, they never did. 18th July phoned them, explained everything, operator less than interested she just insisted I had not placed an order; I keep asking why then have I got confirmation of order in my hand, got nowhere, and gave up. Will never do business again. Oh! Previous order left in… Read Full Review
Written on: 27/06/2005 by bobirving (1 review written)
La Redoute www.redoute.co.uk - We bought 2 lots of furniture - 6 wooden 'Cubes' and a pine bedbase.
3 of the six cubes arrived either damaged because the packaging had failed to protect them or they were very poorly made. We ordered 3 more.
La Redoute sent their courier to collect the rejects. He has a Nissan Micra. We waited a further week before DHL collected them.
The 3 three replacements arrived, of which 1 was damaged. We decided to send the lot back. La Redoute sent their courier with… Read Full Review
Written on: 24/05/2005 by ebethgrace (1 review written)
I have to admit it: I love La Redoute's product. So I have tried and tried to make my relationship with them work. But after four consecutive failed orders, I have met every kind of customer service and sales bungle: order mismanagement (they sent only one pillow sham when I ordered four); loss of items; incorrect information on the website (stock listed as available when it isn't); kind but incompetent staff (they could not find my order, or figure out who I was); invasion of privacy (they… Read Full Review
Written on: 13/01/2005 by janofbristol (1 review written)
La Redoute Clothing Catalogue: If you want to return items to La Redoute that dont fit/arrived too late/just don't like? forget it! It seems to me that La Redoute does not fully understand how the mail order returns policy works! I am/have been running several catalogues for many years, where items are ordered and returned with no problems, yet La Redoute have recently informed me that I return too many items! Drawing their attention to their '14 days approval period, during which all customers… Read Full Review
Written on: 02/01/2005 by fibromagnet6 (1 review written)
La Redoute is French fashion at it's best. Just a little bit different from most popular UK catalogues.
As well as the normal clothes catalogue it has a catalogue for 'En plus' for the sizes over 16 and 'Tall Is Me' for the taller lady.
Prices are sometimes a little bit high but I usually wait for the Winter and Summer sales where you get as much as 60% off.
The service I have found to be very good and if I have had a querie about something or other it has been cleared up quickly.
Delivery… Read Full Review
Written on: 03/11/2004 by tickedoffshopper (1 review written)
Do NOT do business with La Redoute. I was given the wromg date of when my order was shipped, I felt the East Coast call center was rude, I've been waiting for my order for 15 days and it hasn't even shipped yet. 3 of the pieces I ordered aren't even in stock anymore. What a waste, I am going to cancel, it's not worth dealing with them, especially now that the best pieces are unavailable… Read Full Review
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