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Written on: 12/11/2010
I have ordered from la redoute before without any problems. Unfortunately, this time it all went horribly wrong. Firstly, they managed to deliver to an address I have not lived at for 5 years. This is despite the fact that they have delivered to my current address before and I had checked that the address on the account was correct before ordering. After much complaining they agreed to refund me and I cancelled my order. Then a few weeks later I received an email telling me that my order had… Read Full Review
Written on: 11/11/2010
I ordered a fitted sheet, pillowcases and an item of clothing. It took a month for the delivery of one pillowcase(shoddy) and the jacket. I have written and emailed and still don't have the sheet. I ordered at the end of August. They just ignore me. I can't see how they should have even one star, something else might be appropriate.
Oh, and there was a free gift offered. They obviously have no intention of sending that either… Read Full Review
Written on: 07/11/2010
The coat arrived on time and looked good, but because of vanity sizing it was too big for me (La Redoute 8 is ASOS 10). So began the long and hard process of exchanging/returning it. After emailing the customer service only to receive no reply I called and called the customer service and finally got through. The British woman (apparently older) was very inefficient: after having trouble with the credit card I told her to cancel the exchange and that I'd just return the the coat via courier. She… Read Full Review
Written on: 07/11/2010 by Witchqueen (1 review written)
I recently ordered a raincoat in the sale. When it arrived it was not the one that was shown on their internet site. There was no explanation that it was a different item to that which I ordered. I tried to telephone customer service but after holding for 10 minutes abandoned call and sent an e-mail instead. After about a week and two further e-mails I received a reply that the correct coat had been ordered. I received that coat in due course but they had charged the full price. Sent… Read Full Review
Written on: 14/10/2010
Their trading name should be LA RUBBISH. Terrible customer service, goods still not delivered after 10 day eventhough all items selected where "in stock". They do not answer e-mails, when you try to call they will put you on hold for hours unless you press #1 for new order, then all of a sudden they're interested! No possibility to cancel an order eventhough it's not been shipped yet. I was speaking to a robot for 10 minutes who then transferred me to another robot who kept repeating the same… Read Full Review
Written on: 29/09/2010
Lets get the positive (note singular) out of the way first. My wife bought a dress from them, and it was actually fantastic. But there is where the fairytale ends.
I bought lots of items from their website 2 weeks before my holiday. Plenty of time to get this right you would think. But no, after a week, I called them as the order had not been processed. "Due to an error with the online ordering system", it had not been processed, but was assured on the phone that the order would be processed… Read Full Review
Written on: 07/09/2010
Laredoute is a bad company. They delivered the clothes i ordered very late so i sent them back via their courier service.
2 weeks later, they still haven't refunded my money. when i called them, they said I will have to post a copy of the receipt. I told them I have the tracking number which confirms the items were delivered the day after they were picked from mine. They insisted they would need the receipt to be able to process my refund.
Hopefully, I would be able to get my money back this… Read Full Review
Written on: 02/09/2010
A week ago I ordered some clothes from La Redoute for when I go on holiday. I asked for them to be delivered to my office as I don't have anyone to take in parcels at home. I was still waiting today and the website said that the order was still "being prepared" so I called them to find out what was going on.
Apparently they can't deliver to business addresses so rather than inform you of this, they keep the order as "being prepared" and wait for you to call up and query what's going on… Read Full Review
Written on: 26/08/2010
I've ordered two things from La Redoute recently, one of which still hasn't arrived despite my being assured that it would arrive in time for my holiday in July (it's now nearly September, when am I going to wear a short skirt in winter?).
My main gripe however is their order codes and the likelihood of actually finding one you can use on a product you like. I used a 50% off order code, but it wasn't confirmed on the email - on calling their helpline (10 minutes wait with the worst music in the… Read Full Review
Written on: 25/08/2010
a poor company to work with. quality of clothing is poor, and customer service is none existant. expect to pay for postage even if you dont purchase any items… Read Full Review
Written on: 24/08/2010
Appalling company. Refused to cancel order when late. Goods were of shoddy quality, ill-fitting and frumpy. After 7 weeks I am still awaiting a refund, although receiving 'junk mail'and spam email almost daily. To add insult to injury, they won't even allow me to award them NO STARS!… Read Full Review
Written on: 23/08/2010
I can not even describe my thoughts about this Company. I placed my order online and all was showing in stock, well confirmation email said two items pending and all the rest of the order was being processed and that was nearly two weeks ago. No my order has not arrived and after numerous phone calls I was told various problems were down to the new computer system and no way could they tell me when I could expect delivery. No good to me if I dont receive them in time for my holidays and I… Read Full Review
Written on: 20/08/2010
La redoute have got worse over the years, as everyone else says things which are in stock on the website r not in stock. They never answer the phone high call volumes all the time. Now they appear to have gotten rid of their uk call centre which makes things difficult. After 13 years of being a customer I am giving up they are awful.The website is shocking most things have no images… Read Full Review
Written on: 06/08/2010
Abysmal service. Do not purchase anything from them. The one star represents minus one star… Read Full Review
Written on: 26/07/2010
I've had to order my shoe twice using two different cards and this is the first and last time i will ever have to use this messed up and confused people. I'm yet to recieve confirmation on my order. i got registered with an account number which they can't seem to find on there system and i recieved an email from them giving me this customer reference. i will not even recommend this website to my enemy. this is the worst online store ever. Dont even try it.....1 star is actually over doing it… Read Full Review
Written on: 09/07/2010
For some unknown reason their website says things are in stock even when they are not - I have not had this problem with any other clothing online retailers.
One out of 4 tops is going arrive apparently but I placed the order 5 working days ago so god knows how long I will wait. I emailed customer services and told them to cancel the order. Two days later I got a reply saying my order had been cancelled but one top was going to be dispatched (as above) tomrrow so cannot be cancelled. I don't… Read Full Review
Written on: 23/04/2010
I ordered a rectangular tablecloth (purple) for xmas table but was sent an oval one. In January, I returned the tablecloth and asked for the correct shape and size cloth to be sent to me in exchange. It never arrived. Nor was I ever refunded the money.
Frustratingly, emails about my complaint were sent to a subcontractor whom I couldn't contact directly so I've never been able to talk to anyone about the problem… Read Full Review
Written on: 16/03/2010 by zagazoo (2 reviews written)
Avoid. Clunky website. Half of order out of stock despite showing available on website. No opportunity to cancel the rest of the order.
I placed a one-off internet order on laredoute.co.uk. The site seemed very clunky, hard to navigate and counter-intuitive (especially compared to sites like boden, amazon etc) but I persevered as the childrens clothes looked so cute and different compared to the usual UK high street offerings.
My order was for 4 items and there was a £3.99 delivery charge… Read Full Review
Written on: 13/02/2010
I placed an order for a bag at La Redoute online using a voucher code that I found online. When I placed the order on 13th December the bag was supposedly in stock so I assumed that I would receive it in time for Christmas. Unfortunately I did not receive the bag so began to chase it up after Christmas. After a number of emails; replied to up to a week later in some cases; I was no closer in determining when I might receive the bag or even if I ever would - nobody seemed to know if they would… Read Full Review
Written on: 23/01/2010
La Redoute has shocking service, poor quality clothing, unhelpful policies that ensure you'll be frustrated with any dealings with them.
I tried to cancel my order when it hadn't even begun to be processed 3 days after I placed it. They refused to let me cancel my order and delivered it 2 weeks late whilst I was on holidays (left it with my neighbours despite me asking them not to deliver it in the first place). Apparently they don't have good communication ties with their courier service, and… Read Full Review
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