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Written on: 20/08/2010
La redoute have got worse over the years, as everyone else says things which are in stock on the website r not in stock. They never answer the phone high call volumes all the time. Now they appear to have gotten rid of their uk call centre which makes things difficult. After 13 years of being a customer I am giving up they are awful.The website is shocking most things have no images… Read Full Review
Written on: 06/08/2010
Abysmal service. Do not purchase anything from them. The one star represents minus one star… Read Full Review
Written on: 26/07/2010
I've had to order my shoe twice using two different cards and this is the first and last time i will ever have to use this messed up and confused people. I'm yet to recieve confirmation on my order. i got registered with an account number which they can't seem to find on there system and i recieved an email from them giving me this customer reference. i will not even recommend this website to my enemy. this is the worst online store ever. Dont even try it.....1 star is actually over doing it… Read Full Review
Written on: 09/07/2010
For some unknown reason their website says things are in stock even when they are not - I have not had this problem with any other clothing online retailers.
One out of 4 tops is going arrive apparently but I placed the order 5 working days ago so god knows how long I will wait. I emailed customer services and told them to cancel the order. Two days later I got a reply saying my order had been cancelled but one top was going to be dispatched (as above) tomrrow so cannot be cancelled. I don't… Read Full Review
Written on: 23/04/2010
I ordered a rectangular tablecloth (purple) for xmas table but was sent an oval one. In January, I returned the tablecloth and asked for the correct shape and size cloth to be sent to me in exchange. It never arrived. Nor was I ever refunded the money.
Frustratingly, emails about my complaint were sent to a subcontractor whom I couldn't contact directly so I've never been able to talk to anyone about the problem… Read Full Review
Written on: 16/03/2010 by zagazoo (2 reviews written)
Avoid. Clunky website. Half of order out of stock despite showing available on website. No opportunity to cancel the rest of the order.
I placed a one-off internet order on laredoute.co.uk. The site seemed very clunky, hard to navigate and counter-intuitive (especially compared to sites like boden, amazon etc) but I persevered as the childrens clothes looked so cute and different compared to the usual UK high street offerings.
My order was for 4 items and there was a £3.99 delivery charge… Read Full Review
Written on: 13/02/2010
I placed an order for a bag at La Redoute online using a voucher code that I found online. When I placed the order on 13th December the bag was supposedly in stock so I assumed that I would receive it in time for Christmas. Unfortunately I did not receive the bag so began to chase it up after Christmas. After a number of emails; replied to up to a week later in some cases; I was no closer in determining when I might receive the bag or even if I ever would - nobody seemed to know if they would… Read Full Review
Written on: 23/01/2010
La Redoute has shocking service, poor quality clothing, unhelpful policies that ensure you'll be frustrated with any dealings with them.
I tried to cancel my order when it hadn't even begun to be processed 3 days after I placed it. They refused to let me cancel my order and delivered it 2 weeks late whilst I was on holidays (left it with my neighbours despite me asking them not to deliver it in the first place). Apparently they don't have good communication ties with their courier service, and… Read Full Review
Written on: 22/12/2009
I have to agree with the majority of reviews here. Their customer service is rubbish. They only get one star because thats the least you can give… Read Full Review
Written on: 27/10/2009
I only clicked on one star because I couldn't work out how to leave none. Appalling company, have got my order wrong twice in a row and still refuse to tell me when I will get my order. STAY AWAY! They are terrible… Read Full Review
Written on: 10/08/2009
La Redoute is the worst worst worst worst worst online shopping company in the history of online shopping. I do not intend to EVER use them again. Twice I have ordered from them twice they let me down. You speak to them on the telephone and not one person can give you an accurate indication as to what is happening with your order. Telephone staff are generally rude, defensive and entirely customer unfocussed… Read Full Review
Written on: 27/05/2009 by flower88 (1 review written)
Unfortunately, my experience of la redoute had been abysmal. Having ordered my items, i discovered a discount code in the small print of he site to be entered upon checkout in order to receive 25% discount on my shopping. Naturally I wanted the discount, but in order to amend my booking, i needed a customer number to log in. This unconventional concept is clearly not a good one - i later discovered you do not receive the customer number until 2 days after placing your first order. So i called… Read Full Review
Written on: 14/04/2009
I made an order as a first time customer with la redoute and saw afterwards that I'd overlooked putting in the code that would get me a discount and free return. I phoned and was told to wait till the order was processed and ring again and they would do the discount etc. manually. Rang this morning on reciept of despatch notice and was told this time that too late for the discount and they had no record of the first phone call. Put through to Customer Services who said I should wait for… Read Full Review
Written on: 09/12/2008
Telephone number never got answered and so I could not speak to anyone, web site was just as bad. I have cancelled my account with them, I found them to be a useless company to deal with… Read Full Review
Written on: 14/11/2008
On a very regular basis from La Redoute I receive letters, brochures, and discount vouchers through the post. e.mail messages also arrive constantly.
I find these are useless without personal help with a query.
If they cannot provide this service then i shall not be ordering from them again. I would like them to take my name off their mailing list to save us both a lot of time and money… Read Full Review
Written on: 09/09/2008 by zumblie (1 review written)
I feel that UK Customer service is very poor. Searched for bedlinen all over internet. Found exact match on La Redoute France site. Strangely it seems that folk from just about every country in the world except the UK are able to order online from the French Site.
I wrote to La Redoute France [in French] and La Redoute UK about the problem. Received a prompt and courteous reply from France - received nothing from Redoute UK yet
Ended up asking a friend who lives in France to order the bedlinen… Read Full Review
Written on: 02/06/2008 by fabi (1 review written)
I just recently moved from Switzerland to England and wanted to continue with La Redoute. I had ordered several times a catalogue with no success only to receive a letter today that my application (for a catalogue!) had be declined. Of course, no reasons given. Now, that is simply ridiculous and the worst from of customer service I have ever come across… Read Full Review
Written on: 08/03/2008 by kerals26 (6 reviews written)
La Redoute www.redoute.co.uk got my order wrong three times in a row, and weren't even apologetic after I spent over an hour on the phone having to sort it out. The phone calls ended up costing me nearly as much as the item they couldn't deliver, and their customer service rep then still tried to charge me for the redelivery of the item. They never managed to deliver the right thing in the end, and when they called me up after I wrote them a snotty letter, they couldn't even identify their own… Read Full Review
Written on: 04/10/2007 by ajjars (1 review written)
I ordered 18 items from the kiddies range in the La Redoute sale. I ordered the items online. It took 5 days to process my order, by which time 16 items had sold out. I only found this out when I rang to find out where my order was. Goods still have not arrived, so I can't comment on the quality. However, I can comment on the customer service, which was absolutely soul destroying. I was promised a call back by a manager - I never got one. Next day, I rang back, went through the very long… Read Full Review
Written on: 18/08/2007 by aliasone (1 review written)
I encountered La Redoute many years ago, and thought very little of the quality. I thought they may have changed, but if anything it's worse. I wish I had come to Review Centre before placing my order. I ordered 2 tunics and one pair of trousers (sale prices). 1 tunic was not in stock, but I have not been charged. The package arrived in about 5 days, which is fine. The first thing which struck me was the horrible stench when opening the sealed packages. It's hard to describe - a strong… Read Full Review
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