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Written on: 03/01/2011
I was astonished at some of the negative reviews here. I have been a customer of La Redoute since 1998 and have never had the slightest problem with either quality of goods, returns or prompt delivery - these days I order via the website and find this straightforward. I love the clothes; stylish and edgy and ideal for me as I am someone who hates fussy prints and wrapover dresses! Shoe sizes are a bit haywire so I have learnt to order a size larger than normal.
Jill Grant… Read Full Review
Written on: 19/12/2010
Never have products in stock and when they apparently did they managed to send the complete wrong product. I had reservations using this joke of a company but I decided to take my chances. I wish I hadn't!!! Customer service involves at least 10 minutes of waiting in a line.
Save yourself the hastle and go elsewhere!… Read Full Review
Written on: 17/12/2010
LA RUBBISH is so true, ordered a jumper for my husband in November for Christmas, Still waiting. They have cancelled the order once with out telling me. re ordered still waiting. Also ordered 2 items for me, still waiting for those and said delivery 2-3 days!!! HA! AVOID! customer service useless only get through when you press 1. Also very snotty!… Read Full Review
Written on: 16/12/2010
These are my thoughts:-
Here we go again, I swore I would never use La Rubbish (as it appears to called now) again but hey ho at least their Marketing hits the button.....
Silly, stupid, idiotic ME. Mmm apparently my order has been dispatched via Hermes their courier but no tracking number given but def. with Hermes, so I am told by their Customer service and with them since 16th December 2010. Also apparent email sent to me on 15th, well havent received an email and dont expect to and as for… Read Full Review
Written on: 13/12/2010
Worst webiste i have come across, i ordered a winter jacket 3 weeks back expecting it to come in a weeks time, i am still waiting and aboev it when i called them to check when i can i expect to receive it, they cant tell me when as the goods are in transit (ven after 3 weeks) from France (may be its walking) and they dont know when it would arrive, one asking whether when received they could forward it by same day courier, they cant do that either as 3-5 days is the onlyu delivery they do...wow… Read Full Review
Written on: 27/11/2010
Oh man I wish I had read this site before I tried to shop at La Rubbish. I ordered maternity clothes - leggings, tighes, a smock.
The leggings turned up and are size enormous, great baggy elephant skins, very unflattering but at least cheap and useful for pyjamas I guess.
The blue tights are green - and not maternity tights but just normal size large tights.
Still waiting for two other pairs of tights, and the silk smock, six weeks later. No response to my emails, I would phone but having… Read Full Review
Written on: 19/11/2010
I`ve had all of the problems the others write about on this site, with la redoute... There is one difference. I am in Norway, and the horrible customer service is the same here as in the UK. So; horrific customer service, never in stock whats supposed to be in stock, mediocre quality on garments and shoes. I will never shop at la redoute again, even though I was naked and the last clothes were held by them!
I would have loved to know about sites like these and had read them before I ever… Read Full Review
Written on: 12/11/2010
I have ordered from la redoute before without any problems. Unfortunately, this time it all went horribly wrong. Firstly, they managed to deliver to an address I have not lived at for 5 years. This is despite the fact that they have delivered to my current address before and I had checked that the address on the account was correct before ordering. After much complaining they agreed to refund me and I cancelled my order. Then a few weeks later I received an email telling me that my order had… Read Full Review
Written on: 11/11/2010
I ordered a fitted sheet, pillowcases and an item of clothing. It took a month for the delivery of one pillowcase(shoddy) and the jacket. I have written and emailed and still don't have the sheet. I ordered at the end of August. They just ignore me. I can't see how they should have even one star, something else might be appropriate.
Oh, and there was a free gift offered. They obviously have no intention of sending that either… Read Full Review
Written on: 07/11/2010
The coat arrived on time and looked good, but because of vanity sizing it was too big for me (La Redoute 8 is ASOS 10). So began the long and hard process of exchanging/returning it. After emailing the customer service only to receive no reply I called and called the customer service and finally got through. The British woman (apparently older) was very inefficient: after having trouble with the credit card I told her to cancel the exchange and that I'd just return the the coat via courier. She… Read Full Review
Written on: 07/11/2010 by Witchqueen (1 review written)
I recently ordered a raincoat in the sale. When it arrived it was not the one that was shown on their internet site. There was no explanation that it was a different item to that which I ordered. I tried to telephone customer service but after holding for 10 minutes abandoned call and sent an e-mail instead. After about a week and two further e-mails I received a reply that the correct coat had been ordered. I received that coat in due course but they had charged the full price. Sent… Read Full Review
Written on: 14/10/2010
Their trading name should be LA RUBBISH. Terrible customer service, goods still not delivered after 10 day eventhough all items selected where "in stock". They do not answer e-mails, when you try to call they will put you on hold for hours unless you press #1 for new order, then all of a sudden they're interested! No possibility to cancel an order eventhough it's not been shipped yet. I was speaking to a robot for 10 minutes who then transferred me to another robot who kept repeating the same… Read Full Review
Written on: 29/09/2010
Lets get the positive (note singular) out of the way first. My wife bought a dress from them, and it was actually fantastic. But there is where the fairytale ends.
I bought lots of items from their website 2 weeks before my holiday. Plenty of time to get this right you would think. But no, after a week, I called them as the order had not been processed. "Due to an error with the online ordering system", it had not been processed, but was assured on the phone that the order would be processed… Read Full Review
Written on: 07/09/2010
Laredoute is a bad company. They delivered the clothes i ordered very late so i sent them back via their courier service.
2 weeks later, they still haven't refunded my money. when i called them, they said I will have to post a copy of the receipt. I told them I have the tracking number which confirms the items were delivered the day after they were picked from mine. They insisted they would need the receipt to be able to process my refund.
Hopefully, I would be able to get my money back this… Read Full Review
Written on: 02/09/2010
A week ago I ordered some clothes from La Redoute for when I go on holiday. I asked for them to be delivered to my office as I don't have anyone to take in parcels at home. I was still waiting today and the website said that the order was still "being prepared" so I called them to find out what was going on.
Apparently they can't deliver to business addresses so rather than inform you of this, they keep the order as "being prepared" and wait for you to call up and query what's going on… Read Full Review
Written on: 26/08/2010
I've ordered two things from La Redoute recently, one of which still hasn't arrived despite my being assured that it would arrive in time for my holiday in July (it's now nearly September, when am I going to wear a short skirt in winter?).
My main gripe however is their order codes and the likelihood of actually finding one you can use on a product you like. I used a 50% off order code, but it wasn't confirmed on the email - on calling their helpline (10 minutes wait with the worst music in the… Read Full Review
Written on: 25/08/2010
a poor company to work with. quality of clothing is poor, and customer service is none existant. expect to pay for postage even if you dont purchase any items… Read Full Review
Written on: 24/08/2010
Appalling company. Refused to cancel order when late. Goods were of shoddy quality, ill-fitting and frumpy. After 7 weeks I am still awaiting a refund, although receiving 'junk mail'and spam email almost daily. To add insult to injury, they won't even allow me to award them NO STARS!… Read Full Review
Written on: 23/08/2010
I can not even describe my thoughts about this Company. I placed my order online and all was showing in stock, well confirmation email said two items pending and all the rest of the order was being processed and that was nearly two weeks ago. No my order has not arrived and after numerous phone calls I was told various problems were down to the new computer system and no way could they tell me when I could expect delivery. No good to me if I dont receive them in time for my holidays and I… Read Full Review
Written on: 20/08/2010
La redoute have got worse over the years, as everyone else says things which are in stock on the website r not in stock. They never answer the phone high call volumes all the time. Now they appear to have gotten rid of their uk call centre which makes things difficult. After 13 years of being a customer I am giving up they are awful.The website is shocking most things have no images… Read Full Review
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