La Redoute Reviews - www.redoute.co.uk

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★☆☆☆☆
1.4 / 5
113
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★★☆☆☆

“Not fussed”

Written on: 15/04/2012

Although the products are normally of quite good quality, I find that the delivery takes ages, and the promotional codes don't apply to most of the stock. Not all that satisfied, to be honest… Read Full Review

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★☆☆☆☆

“FIRST ORDER £15.00”

Written on: 23/02/2012

I placed an order. to receive £15.0 off. Then when i looked at my account again a third had been cancelled no stock(didnt say at the time) also the bath tidy was a special item cant use discount for this.I am still having a row with them now.They have tried every trick in the book, it was in a sale/speacial item/web order etc.I have said it is nothing of the sort! amend my account or i will report you for false advertising and close my account. NEVER AGAIN Wish i didnt want the bath tidy so… Read Full Review

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Mandjg's Comment

Written on: 02/03/2012

Hi,

I am one of the Team Managers for La Redoute, if you could email me your details I will look into this for you.

My email address is amanda.grice@redcats.co.uk

Many Thanks
Amanda

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★★★☆☆

“La redoute Discount codes..........waste of time more...”

Written on: 09/01/2012 by Jodz90 (3 reviews written)

I wanted to order some summer clothes for a february holiday, as no where currently stocks any, its just the remains off all the winter sales that's left everywhere. Anyway, found some lovely things on la redoute. Found a fab £15 discount off orders £20 and over, found then that discount is not valid on approx 80% of their stock! Seemed to be valid on the things that were way overpriced no one would buy anyway! Like £39 for a cheap vest top! I entered something else that should have been… Read Full Review

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Mandjg's Response to Jodz90's Review

Written on: 07/02/2012

Hi,
I'm sorry to hear you had problems using one of our order codes. If you would like to discuss this further please email your customer number to amanda.grice@redcats.co.uk and I will happily give you a call.
Thanks
Amanda Grice

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★★★☆☆

“Nice clothes, shame about the delivery...”

Written on: 15/09/2011 by lisadancer (6 reviews written)

La Redoute have stylish, affordable clothes. The sizes are rather large compared to other places that I shop at. I normally wear an 8/10 from high street shops but require a 4/6 in Laredoute clothing. I can deal with that though. My main bug bear with this company is that delivery is so slow! It's time to get into the 21st century La Redoute! When you consider that you can order clothes from almost any clothing retailer and receive them in a matter of days, to have to wait weeks seems… Read Full Review

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Mandjg's Response to lisadancer's Review

Written on: 16/12/2011

Hi, I am sorry to hear you are unhappy with our delivery service and sizing. Should you wish to discuss this further please email your contact details to amanda.grice@redcats.co.uk and I will gladly give you a call.

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★☆☆☆☆

“Terrible, doesn't deserve the star”

Written on: 01/06/2011 by Lily (1 review written)

Still waiting for my order which is now over two weeks late, that's just the start. Queried the delay both attempts via email and phone haven't yet had any response. Just checked my account with them to find that I have been charged twice for the same order and the free incentive has been removed. Time to take things another step further… Read Full Review

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★☆☆☆☆

“I ordered two pairs of boots costing over £200. The...”

Written on: 12/04/2011 by justanothercustomer (1 review written)

I ordered two pairs of boots costing over £200. The website order tracker did not work so I rang customer services and was told the parcel had been sent but they didn't know when it would arrive. I waited. When it arrived I found that the boots were far too big even though they were my size. I called customer services and asked to exchange one pair and return the other. The customer service person asked me to pay for the new size again. I was told I had paid for the size 40 not the size 39! I… Read Full Review

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★★★★☆

“ I have shopped at LaRedoute for years, on average I...”

Written on: 11/04/2011 by kerrystevens (1 review written)

I have shopped at LaRedoute for years, on average I have always been delighted with my purchases. I have only recently experienced dissapointment in some items of clothing. However, as the majority of the, shoes, clothes. lingere etc has been of good quality I shall continue to shop with them. As for delivery, I am always surprised at how
quick they arrive!
The items of clothing I was dissapointed with creased very badly, it may be helpful to have known this before purchasing?
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★☆☆☆☆

“I keep receiveing opecial "discount cdes" However...”

Written on: 26/03/2011

I keep receiveing opecial "discount cdes" However every tme I try and ordder with these codes the "goal post" changes and stock is not included!! Recently including an item in the catalogue which when I tried to order on line it was suddenly an "on - line special" therefor not included in ""offer""How ??… Read Full Review

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★☆☆☆☆

“I ordered clothing for me and my husband. His were OK...”

Written on: 23/03/2011

I ordered clothing for me and my husband. His were OK (you can't go too wrong with basic undies and T-shirts, really), mine were terrible; really badly made and cheap looking. I sent the latter back.

As part of my order I was told I would be receiving a free trench coat as a gift. It never came. I'm still waiting. In fact, La Redoute has promised to send me a £10 voucher as the coat is no longer available and for the inconvenience. Again, I'm still waiting ... almost four months after placing… Read Full Review

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★★★★★

“I am very, very pleased with a leather jacket I...”

Written on: 21/03/2011 by Palmhouse (1 review written)

I am very, very pleased with a leather jacket I purchased as a sale item. It is just what I have been looking for for ages, it fits well, is stylish and, best of all, it is an absolute bargain.
I ordered a size 18, or 42 as I am large chested. At first I thought that it was too snug, but, it is actually a perfect fit and light in weight which makes it perfect for spring or cool summer nights.
I was also most impressed by the swift delivery.
I love the colour because it is grey with a few… Read Full Review

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★☆☆☆☆

“They don't even deserve the star I was forced to give...”

Written on: 18/02/2011

They don't even deserve the star I was forced to give them. The deliveries are always late, the quality of the clothes is very poor and the clothes rarely fit! If you are after fashion at affordable prices and similar quality, you are better off shopping in shops like Primark, H&M, Tesco's, Mango or Zara. And you can even shop on-line now at H&M. I don't see the point of La Redoute. You have to wait so long for your goods and usually they are a real disappointment, nothing like the… Read Full Review

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★★★★★

“Me again - sorry to sound boring but have just taken...”

Written on: 06/01/2011

Me again - sorry to sound boring but have just taken delivery of a pair of Doc Marten style shiny ankle boots and two asymetric cardigans. Once again, absolutely no problems with delivery, quality or price. Perhaps it varies according to where you live? I will continue to shop at La Redoute and would urge anyone who hasn't tried them to give them a go - your experience may turn out as consistently good as mine.

Jill Grant… Read Full Review

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★☆☆☆☆

“My first and last time buying from LaRedoute. I...”

Written on: 05/01/2011 by Faydavies (1 review written)

My first and last time buying from LaRedoute. I ordered pyjamas szie 14, they were too small, it said 12/14 when they arrived. I rang about this, they said I needed 14/16. They sent a 'replacement' the samde size, 12/14. Rang again, man apologised, said the web site sizing was wrong, I needed 16/18 for size 14. They arrived, too big, but kept them to save trouble. I had paid by credit card and was not to order again from LaRedoute as the sutff was not my style or fit.
I kept getting advertising… Read Full Review

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★★★★★

“I was astonished at some of the negative reviews here....”

Written on: 03/01/2011

I was astonished at some of the negative reviews here. I have been a customer of La Redoute since 1998 and have never had the slightest problem with either quality of goods, returns or prompt delivery - these days I order via the website and find this straightforward. I love the clothes; stylish and edgy and ideal for me as I am someone who hates fussy prints and wrapover dresses! Shoe sizes are a bit haywire so I have learnt to order a size larger than normal.

Jill Grant… Read Full Review

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★☆☆☆☆

“Never have products in stock and when they apparently...”

Written on: 19/12/2010

Never have products in stock and when they apparently did they managed to send the complete wrong product. I had reservations using this joke of a company but I decided to take my chances. I wish I hadn't!!! Customer service involves at least 10 minutes of waiting in a line.

Save yourself the hastle and go elsewhere!… Read Full Review

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★☆☆☆☆

“LA RUBBISH is so true, ordered a jumper for my husband...”

Written on: 17/12/2010

LA RUBBISH is so true, ordered a jumper for my husband in November for Christmas, Still waiting. They have cancelled the order once with out telling me. re ordered still waiting. Also ordered 2 items for me, still waiting for those and said delivery 2-3 days!!! HA! AVOID! customer service useless only get through when you press 1. Also very snotty!… Read Full Review

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★☆☆☆☆

“These are my thoughts:- ”

Written on: 16/12/2010

These are my thoughts:-
Here we go again, I swore I would never use La Rubbish (as it appears to called now) again but hey ho at least their Marketing hits the button.....
Silly, stupid, idiotic ME. Mmm apparently my order has been dispatched via Hermes their courier but no tracking number given but def. with Hermes, so I am told by their Customer service and with them since 16th December 2010. Also apparent email sent to me on 15th, well havent received an email and dont expect to and as for… Read Full Review

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★☆☆☆☆

“Worst webiste i have come across, i ordered a winter...”

Written on: 13/12/2010

Worst webiste i have come across, i ordered a winter jacket 3 weeks back expecting it to come in a weeks time, i am still waiting and aboev it when i called them to check when i can i expect to receive it, they cant tell me when as the goods are in transit (ven after 3 weeks) from France (may be its walking) and they dont know when it would arrive, one asking whether when received they could forward it by same day courier, they cant do that either as 3-5 days is the onlyu delivery they do...wow… Read Full Review

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★☆☆☆☆

“Oh man I wish I had read this site before I tried to...”

Written on: 27/11/2010

Oh man I wish I had read this site before I tried to shop at La Rubbish. I ordered maternity clothes - leggings, tighes, a smock.

The leggings turned up and are size enormous, great baggy elephant skins, very unflattering but at least cheap and useful for pyjamas I guess.

The blue tights are green - and not maternity tights but just normal size large tights.

Still waiting for two other pairs of tights, and the silk smock, six weeks later. No response to my emails, I would phone but having… Read Full Review

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★☆☆☆☆

“I`ve had all of the problems the others write about on...”

Written on: 19/11/2010

I`ve had all of the problems the others write about on this site, with la redoute... There is one difference. I am in Norway, and the horrible customer service is the same here as in the UK. So; horrific customer service, never in stock whats supposed to be in stock, mediocre quality on garments and shoes. I will never shop at la redoute again, even though I was naked and the last clothes were held by them!

I would have loved to know about sites like these and had read them before I ever… Read Full Review

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