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Written on: 27/05/2012
Its very difficult to find the correct sizes with la redoute - you can be a 8 in one type of shirt and a 12 in another. Tried to do returns and they asked to take more money out of my account, sounded quite suspect, didnt go through with it as I thought my chances of getting my money back sounded slim. id go shopping in a shop where you can try things on and be sure, if i were you… Read Full Review
Written on: 24/05/2012 by Beachie (1 review written)
I have been charged by La redoute on my credit card for a Coat I purchased over the phone which was to be delivered on the Friday I rang La redoute twice they had no record of my order and as I was using an Australian credit card it was apparently not registered in England. I am now £83.49 out of pocket as this was done over the phone and I never received a confirmation e-mail… Read Full Review
Written on: 23/02/2012
I placed an order. to receive £15.0 off. Then when i looked at my account again a third had been cancelled no stock(didnt say at the time) also the bath tidy was a special item cant use discount for this.I am still having a row with them now.They have tried every trick in the book, it was in a sale/speacial item/web order etc.I have said it is nothing of the sort! amend my account or i will report you for false advertising and close my account. NEVER AGAIN Wish i didnt want the bath tidy so… Read Full Review
Written on: 09/01/2012 by Jodz90 (3 reviews written)
I wanted to order some summer clothes for a february holiday, as no where currently stocks any, its just the remains off all the winter sales that's left everywhere. Anyway, found some lovely things on la redoute. Found a fab £15 discount off orders £20 and over, found then that discount is not valid on approx 80% of their stock! Seemed to be valid on the things that were way overpriced no one would buy anyway! Like £39 for a cheap vest top! I entered something else that should have been… Read Full Review
Written on: 15/09/2011 by lisadancer (6 reviews written)
La Redoute have stylish, affordable clothes. The sizes are rather large compared to other places that I shop at. I normally wear an 8/10 from high street shops but require a 4/6 in Laredoute clothing. I can deal with that though. My main bug bear with this company is that delivery is so slow! It's time to get into the 21st century La Redoute! When you consider that you can order clothes from almost any clothing retailer and receive them in a matter of days, to have to wait weeks seems… Read Full Review
Written on: 01/06/2011 by Lily (1 review written)
Still waiting for my order which is now over two weeks late, that's just the start. Queried the delay both attempts via email and phone haven't yet had any response. Just checked my account with them to find that I have been charged twice for the same order and the free incentive has been removed. Time to take things another step further… Read Full Review
Written on: 12/04/2011 by justanothercustomer (1 review written)
I ordered two pairs of boots costing over £200. The website order tracker did not work so I rang customer services and was told the parcel had been sent but they didn't know when it would arrive. I waited. When it arrived I found that the boots were far too big even though they were my size. I called customer services and asked to exchange one pair and return the other. The customer service person asked me to pay for the new size again. I was told I had paid for the size 40 not the size 39! I… Read Full Review
Written on: 11/04/2011 by kerrystevens (1 review written)
I have shopped at LaRedoute for years, on average I have always been delighted with my purchases. I have only recently experienced dissapointment in some items of clothing. However, as the majority of the, shoes, clothes. lingere etc has been of good quality I shall continue to shop with them. As for delivery, I am always surprised at how
quick they arrive!
The items of clothing I was dissapointed with creased very badly, it may be helpful to have known this before purchasing?
… Read Full Review
Written on: 26/03/2011
I keep receiveing opecial "discount cdes" However every tme I try and ordder with these codes the "goal post" changes and stock is not included!! Recently including an item in the catalogue which when I tried to order on line it was suddenly an "on - line special" therefor not included in ""offer""How ??… Read Full Review
Written on: 23/03/2011
I ordered clothing for me and my husband. His were OK (you can't go too wrong with basic undies and T-shirts, really), mine were terrible; really badly made and cheap looking. I sent the latter back.
As part of my order I was told I would be receiving a free trench coat as a gift. It never came. I'm still waiting. In fact, La Redoute has promised to send me a £10 voucher as the coat is no longer available and for the inconvenience. Again, I'm still waiting ... almost four months after placing… Read Full Review
Written on: 21/03/2011 by Palmhouse (1 review written)
I am very, very pleased with a leather jacket I purchased as a sale item. It is just what I have been looking for for ages, it fits well, is stylish and, best of all, it is an absolute bargain.
I ordered a size 18, or 42 as I am large chested. At first I thought that it was too snug, but, it is actually a perfect fit and light in weight which makes it perfect for spring or cool summer nights.
I was also most impressed by the swift delivery.
I love the colour because it is grey with a few… Read Full Review
Written on: 18/02/2011
They don't even deserve the star I was forced to give them. The deliveries are always late, the quality of the clothes is very poor and the clothes rarely fit! If you are after fashion at affordable prices and similar quality, you are better off shopping in shops like Primark, H&M, Tesco's, Mango or Zara. And you can even shop on-line now at H&M. I don't see the point of La Redoute. You have to wait so long for your goods and usually they are a real disappointment, nothing like the… Read Full Review
Written on: 06/01/2011
Me again - sorry to sound boring but have just taken delivery of a pair of Doc Marten style shiny ankle boots and two asymetric cardigans. Once again, absolutely no problems with delivery, quality or price. Perhaps it varies according to where you live? I will continue to shop at La Redoute and would urge anyone who hasn't tried them to give them a go - your experience may turn out as consistently good as mine.
Jill Grant… Read Full Review
Written on: 05/01/2011 by Faydavies (1 review written)
My first and last time buying from LaRedoute. I ordered pyjamas szie 14, they were too small, it said 12/14 when they arrived. I rang about this, they said I needed 14/16. They sent a 'replacement' the samde size, 12/14. Rang again, man apologised, said the web site sizing was wrong, I needed 16/18 for size 14. They arrived, too big, but kept them to save trouble. I had paid by credit card and was not to order again from LaRedoute as the sutff was not my style or fit.
I kept getting advertising… Read Full Review
Written on: 03/01/2011
I was astonished at some of the negative reviews here. I have been a customer of La Redoute since 1998 and have never had the slightest problem with either quality of goods, returns or prompt delivery - these days I order via the website and find this straightforward. I love the clothes; stylish and edgy and ideal for me as I am someone who hates fussy prints and wrapover dresses! Shoe sizes are a bit haywire so I have learnt to order a size larger than normal.
Jill Grant… Read Full Review
Written on: 19/12/2010
Never have products in stock and when they apparently did they managed to send the complete wrong product. I had reservations using this joke of a company but I decided to take my chances. I wish I hadn't!!! Customer service involves at least 10 minutes of waiting in a line.
Save yourself the hastle and go elsewhere!… Read Full Review
Written on: 17/12/2010
LA RUBBISH is so true, ordered a jumper for my husband in November for Christmas, Still waiting. They have cancelled the order once with out telling me. re ordered still waiting. Also ordered 2 items for me, still waiting for those and said delivery 2-3 days!!! HA! AVOID! customer service useless only get through when you press 1. Also very snotty!… Read Full Review
Written on: 16/12/2010
These are my thoughts:-
Here we go again, I swore I would never use La Rubbish (as it appears to called now) again but hey ho at least their Marketing hits the button.....
Silly, stupid, idiotic ME. Mmm apparently my order has been dispatched via Hermes their courier but no tracking number given but def. with Hermes, so I am told by their Customer service and with them since 16th December 2010. Also apparent email sent to me on 15th, well havent received an email and dont expect to and as for… Read Full Review
Written on: 13/12/2010
Worst webiste i have come across, i ordered a winter jacket 3 weeks back expecting it to come in a weeks time, i am still waiting and aboev it when i called them to check when i can i expect to receive it, they cant tell me when as the goods are in transit (ven after 3 weeks) from France (may be its walking) and they dont know when it would arrive, one asking whether when received they could forward it by same day courier, they cant do that either as 3-5 days is the onlyu delivery they do...wow… Read Full Review
As rated by our community of reviewers
" Great quality garments " Read More
Written by mimoada
" Wish I knew better " Read More
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" Do not order with this company! " Read More
" Terrible Customer service and return policy " Read More