La Redoute Reviews - www.redoute.co.uk

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★☆☆☆☆
1.3 / 5
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★☆☆☆☆

“Your order is cancelled when items are on sale!!”

Written on: 28/09/2012

I ordered some tops from LA REDOUTE. I had a brochure saying spend £30 and get £15 off, so I ordered 4 tops. On ordering the price jumped up from £7 each to £11-£13 each. I still placed the order thinking the money would come off as I entered the special code. I have waited for a week and a half. NO DELIVERY. I have looked at my order online and it says the tops are SOLD OUT!!! It let me place the order and pay. It also said 2 would be out immediately and 2 would be delivered in 2-3 days… Read Full Review

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★☆☆☆☆

“Rude customer service, dodgey ordering policy”

Written on: 13/09/2012 by poltergeistdani (1 review written)

I ordered a new autumn jacket from LaRedoute and paid the £3.99 for delivery only to still be waiting for my order to be dispatched a week later. I sent an email to customer services to find out what was going on only to get an auto response telling me that they would get back to me within 1 working day. 3 day later I'd still heard nothing. I called LaRedoute instead (and they have the absolute worst hold music I have ever heard, interspersed with an annoying voice telling me about all of… Read Full Review

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★☆☆☆☆

“CHEAP CLOTHES + DISCOUNT CODES THAT NEVER WORK!!!!!!!!”

Written on: 07/09/2012 by UIGBSNHDIRUFVGH (1 review written)

I'VE HAD AN ACCOUNT WITH LAREDOUTE FOR YEARS AND I SWEAR I HAVE NEVER PURCHASED ONE ITEM OF CLOTHING THAT I DID NOT RETURN TO THEM. THEY USE SUCH CHEAP FABRICS THE CLOTHES NEVER LOOK LIKE THEIR PHOTOS, THEIR SIZES DIFFER FROM ONE ITEM TO ANOTHER AND THEIR SO CALLED DISCOUNT CODES NEVER WORK!!!!!! I'VE RECEIVED DOZENS OF CODES OVER THE YEARS, I FOLLOW THEIR TERMS + CONDITIONS RELIGIOUSLY AND THEY STILL DO NOT WORK, NEVER, NOT 1… Read Full Review

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★☆☆☆☆

“shockingly slow service”

Written on: 25/08/2012

For £3.99 you would expect a reasonable delivery time...prepare to be disappointed. Won't be purchasing from La Redoute again… Read Full Review

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★★☆☆☆

“Slow delivery”

Written on: 13/07/2012 by oldskoolmacboy (1 review written)

Been waiting 7 days for a coat to arrive. Still no sign of it turning up. The problem I have is that I paid 3.99 for delivery, it would have been OK if it was free. That's not good enough in this day and age. To compare, since I ordered the coat I have ordered and received an iPhone from O2 and clothes from Burton, all ordered after I ordered the coat from La Redoute… Read Full Review

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Mandjg's Response to oldskoolmacboy's Review

Written on: 16/07/2012

Hi,
I am sorry to hear that you have not yet received your order. If you could please contact me at amanda.grice@redcats.co.uk I will gladly look into this for you.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager

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★☆☆☆☆

“Size Problems”

Written on: 11/07/2012

I placed order with Laredoute twice and twice I received wrong size!!!! They have big problem with the sizes, they admit it but do not correct! I based my choice on their Size Guide, which appeared to be wrong. When I spoke to their customer service it has been acknowledged. If you order with them, call them first to confirm the sizes!!! I am very disappointed, after the first time I decided to give them another chance....but no more. Good Luck! PS Prices are good… Read Full Review

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Mandjg's Comment

Written on: 16/07/2012

Hi,

I am sorry to hear you you experienced problems whilst ordering from La Redoute. We have been working hard to try and correct the sizing issues and are confident that this has been resolved for the Autumn/Winter 2012 collection. If you wish to discuss this further please do not hesitate to contact me at amanda.grice@redcats.co.uk.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager.

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Mandjg's Comment

Written on: 16/07/2012

Hi,
I am sorry to hear you have experienced problems with the size of some of the items you have ordered from La Redoute, however, we have been working hard to correct this problem and we are confident that this has now been resolved for the Autumn/Winter 2012 collection.
Should you wish to discuss this further or if you require any assistance please do not hesitate to contact me at amanda.grice@redcats.co.uk.
Kind Regards,
Amanda Grice
La Redoute Customer Care Team Manager

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★★☆☆☆

“Returns impossible, odd sizes”

Written on: 27/05/2012

Its very difficult to find the correct sizes with la redoute - you can be a 8 in one type of shirt and a 12 in another. Tried to do returns and they asked to take more money out of my account, sounded quite suspect, didnt go through with it as I thought my chances of getting my money back sounded slim. id go shopping in a shop where you can try things on and be sure, if i were you… Read Full Review

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Mandjg's Comment

Written on: 29/05/2012

Hi,
As one of the team managers at La Redoute I would like to contact you regarding this issue. Could you please email me at amanda.grice@redcats.co.uk so I can look into this for you.
Kind Regards
Amanda Grice

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★☆☆☆☆

“La Redoute are so dodgy”

Written on: 24/05/2012 by Beachie (1 review written)

I have been charged by La redoute on my credit card for a Coat I purchased over the phone which was to be delivered on the Friday I rang La redoute twice they had no record of my order and as I was using an Australian credit card it was apparently not registered in England. I am now £83.49 out of pocket as this was done over the phone and I never received a confirmation e-mail… Read Full Review

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Mandjg's Response to Beachie's Review

Written on: 29/05/2012

Hi,

I'm sorry to hear you have experienced problems whilst shopping with La Redoute. As one of the team managers at La Redoute I would like to contact you regarding this. Could you please email your details to me at amanda.grice@redcats.co.uk. and I will glady look into this for you.
Kind Regards
Amanda Grice

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★★☆☆☆

“Not fussed”

Written on: 15/04/2012

Although the products are normally of quite good quality, I find that the delivery takes ages, and the promotional codes don't apply to most of the stock. Not all that satisfied, to be honest… Read Full Review

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★☆☆☆☆

“FIRST ORDER £15.00”

Written on: 23/02/2012

I placed an order. to receive £15.0 off. Then when i looked at my account again a third had been cancelled no stock(didnt say at the time) also the bath tidy was a special item cant use discount for this.I am still having a row with them now.They have tried every trick in the book, it was in a sale/speacial item/web order etc.I have said it is nothing of the sort! amend my account or i will report you for false advertising and close my account. NEVER AGAIN Wish i didnt want the bath tidy so… Read Full Review

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Mandjg's Comment

Written on: 02/03/2012

Hi,

I am one of the Team Managers for La Redoute, if you could email me your details I will look into this for you.

My email address is amanda.grice@redcats.co.uk

Many Thanks
Amanda

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★★★☆☆

“La redoute Discount codes..........waste of time more...”

Written on: 09/01/2012 by Jodz90 (3 reviews written)

I wanted to order some summer clothes for a february holiday, as no where currently stocks any, its just the remains off all the winter sales that's left everywhere. Anyway, found some lovely things on la redoute. Found a fab £15 discount off orders £20 and over, found then that discount is not valid on approx 80% of their stock! Seemed to be valid on the things that were way overpriced no one would buy anyway! Like £39 for a cheap vest top! I entered something else that should have been… Read Full Review

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Mandjg's Response to Jodz90's Review

Written on: 07/02/2012

Hi,
I'm sorry to hear you had problems using one of our order codes. If you would like to discuss this further please email your customer number to amanda.grice@redcats.co.uk and I will happily give you a call.
Thanks
Amanda Grice

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★★★☆☆

“Nice clothes, shame about the delivery...”

Written on: 15/09/2011 by lisadancer (6 reviews written)

La Redoute have stylish, affordable clothes. The sizes are rather large compared to other places that I shop at. I normally wear an 8/10 from high street shops but require a 4/6 in Laredoute clothing. I can deal with that though. My main bug bear with this company is that delivery is so slow! It's time to get into the 21st century La Redoute! When you consider that you can order clothes from almost any clothing retailer and receive them in a matter of days, to have to wait weeks seems… Read Full Review

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Mandjg's Response to lisadancer's Review

Written on: 16/12/2011

Hi, I am sorry to hear you are unhappy with our delivery service and sizing. Should you wish to discuss this further please email your contact details to amanda.grice@redcats.co.uk and I will gladly give you a call.

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★☆☆☆☆

“Terrible, doesn't deserve the star”

Written on: 01/06/2011 by Lily (1 review written)

Still waiting for my order which is now over two weeks late, that's just the start. Queried the delay both attempts via email and phone haven't yet had any response. Just checked my account with them to find that I have been charged twice for the same order and the free incentive has been removed. Time to take things another step further… Read Full Review

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★☆☆☆☆

“I ordered two pairs of boots costing over £200. The...”

Written on: 12/04/2011 by justanothercustomer (1 review written)

I ordered two pairs of boots costing over £200. The website order tracker did not work so I rang customer services and was told the parcel had been sent but they didn't know when it would arrive. I waited. When it arrived I found that the boots were far too big even though they were my size. I called customer services and asked to exchange one pair and return the other. The customer service person asked me to pay for the new size again. I was told I had paid for the size 40 not the size 39! I… Read Full Review

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★★★★☆

“ I have shopped at LaRedoute for years, on average I...”

Written on: 11/04/2011 by kerrystevens (1 review written)

I have shopped at LaRedoute for years, on average I have always been delighted with my purchases. I have only recently experienced dissapointment in some items of clothing. However, as the majority of the, shoes, clothes. lingere etc has been of good quality I shall continue to shop with them. As for delivery, I am always surprised at how
quick they arrive!
The items of clothing I was dissapointed with creased very badly, it may be helpful to have known this before purchasing?
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★☆☆☆☆

“I keep receiveing opecial "discount cdes" However...”

Written on: 26/03/2011

I keep receiveing opecial "discount cdes" However every tme I try and ordder with these codes the "goal post" changes and stock is not included!! Recently including an item in the catalogue which when I tried to order on line it was suddenly an "on - line special" therefor not included in ""offer""How ??… Read Full Review

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★☆☆☆☆

“I ordered clothing for me and my husband. His were OK...”

Written on: 23/03/2011

I ordered clothing for me and my husband. His were OK (you can't go too wrong with basic undies and T-shirts, really), mine were terrible; really badly made and cheap looking. I sent the latter back.

As part of my order I was told I would be receiving a free trench coat as a gift. It never came. I'm still waiting. In fact, La Redoute has promised to send me a £10 voucher as the coat is no longer available and for the inconvenience. Again, I'm still waiting ... almost four months after placing… Read Full Review

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★★★★★

“I am very, very pleased with a leather jacket I...”

Written on: 21/03/2011 by Palmhouse (1 review written)

I am very, very pleased with a leather jacket I purchased as a sale item. It is just what I have been looking for for ages, it fits well, is stylish and, best of all, it is an absolute bargain.
I ordered a size 18, or 42 as I am large chested. At first I thought that it was too snug, but, it is actually a perfect fit and light in weight which makes it perfect for spring or cool summer nights.
I was also most impressed by the swift delivery.
I love the colour because it is grey with a few… Read Full Review

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★☆☆☆☆

“They don't even deserve the star I was forced to give...”

Written on: 18/02/2011

They don't even deserve the star I was forced to give them. The deliveries are always late, the quality of the clothes is very poor and the clothes rarely fit! If you are after fashion at affordable prices and similar quality, you are better off shopping in shops like Primark, H&M, Tesco's, Mango or Zara. And you can even shop on-line now at H&M. I don't see the point of La Redoute. You have to wait so long for your goods and usually they are a real disappointment, nothing like the… Read Full Review

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★★★★★

“Me again - sorry to sound boring but have just taken...”

Written on: 06/01/2011

Me again - sorry to sound boring but have just taken delivery of a pair of Doc Marten style shiny ankle boots and two asymetric cardigans. Once again, absolutely no problems with delivery, quality or price. Perhaps it varies according to where you live? I will continue to shop at La Redoute and would urge anyone who hasn't tried them to give them a go - your experience may turn out as consistently good as mine.

Jill Grant… Read Full Review

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