Argos Reviews - www.argos.co.uk

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★★☆☆☆
1.7 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Argos Online at www.argos.com is one of the largest Online All In One Stores on the web, here at ReviewCentre we give you, the consumer the option to be able to voice your experience. Good or Bad, whether it's about an Argos.com product, or even an Argos Catalogue why not write about it here at ReviewCentre.
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★☆☆☆☆

“Poor delivery service”

Written on: 08/11/2015 by Royce25 (1 review written)

I wanted to order a hoover via their website. Once my item was in the basket I got thrown off their website with a msg saying they are limiting visitors to their site. I waited an hour to get back in, checked out and arranged delivery for same day. I then received confirmation of my order and delivery time 1900 to 2200. At 1855 I received a message saying delivery would be 1905 to 2105. At 2107 I then received a message saying that they tried to deliver my order but now need to ring a number… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 06/11/2015

Having had to cancel an order due to it being delivered to wrong address; I am now having to constantly chase up a refund from argos direct. Ten days later still no joy. They seem to not give a monkeys. My last call to tjem the rep did not place me on hold while she asked what should she tell me and another colleague could be heard saying... just tell her the finance dept has been shut to do technical issues!!!!! I am disgusted by the service… Read Full Review

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★☆☆☆☆

“Argos you suck !!!”

Written on: 06/11/2015 by ArabellaHay485 (1 review written)

I ordered a fug 3 weeks ago I was given the date of delivery which passed and it never turned up so I was given another date it never turned up again and this happened 4 times it still hasn't arrived although I am annoyed about the item not arriving yet I understand that sometimes this happens my annoyance is with Argos so called "customer service" or more to the point their lack of said service Quite simply the worst customer service of any company anywhere in the world .... It is ridiculous… Read Full Review

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★☆☆☆☆

“Rubbish Service ”

Written on: 05/11/2015

I order 15 oct washing machine and dryer cost me 379 got early delivery slot 3rd Nov 10am to 2pm still waiting delivery no reply called customer not very helpful i wish i knew their delivery system will not buy next time from this company stayed all day home????????????????????lot faster ebay amazon currys asda tesco etc … Read Full Review

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★☆☆☆☆

“Promised 5 day delivery ??? ”

Written on: 03/11/2015 by arMitchell339 (1 review written)

Purchased dishwasher on 30/10/2015 promised a 5 day delivery . Receive text saying delivery approx 20/11/2015 Very disappointed . Don't sell what you haven't got !! No customer service whatsoever on the 0345 number . Will not buy anything there again… Read Full Review

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★☆☆☆☆

“ARGOS - Anything but Customer Service”

Written on: 02/11/2015 by SteveKC (1 review written)

Took delivery of a kitchen unit this morning. Went off to work but came home early to assemble. On opening the box I discovered one of the side panels was cracked right across the width. Spent 51 minutes holding on for customer services between 3-4pm. Tried again at 6pm and was on hold for 40 mins. Trying for the 3rd time now and it's been another 16 minutes of repetitive classical music regularly interrupted by a message telling me I "may continue to hold, alternatively call us back". Why in… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 28/10/2015 by SuziC3 (1 review written)

Called regarding a dishwasher that I bought in January as they are expecting me to wait forever for parts! Ivecplained that I although a dishwasher is a luxury to some people I have a disabled son and I do need the dishwasher. Argos just don't care the people I spoke to were as useless as chocolate fire guards! Argos you should be ashamed! I reccomend to anybody that was thinking of buying from Argos to check out Amazon or somewhere else before getting involved with this company… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 27/10/2015 by Parkyrich (1 review written)

Ordered a fridge online. Failed to turn up and customer services couldn't be less interested. Will never use this company again... useless… Read Full Review

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★☆☆☆☆

“Failed to deliver - twice”

Written on: 27/10/2015 by 1983Peacock (1 review written)

Ordered an item at lunchtime Saturday 17 October for delivery using their fast track service for delivery that evening. The item failed to turn up. When I tried to find out where my item was, their on line tracking system did not even recognise my order number. Tried to speak to customer services the following day but gave up waiting for ages on the phone for someone to reply so cancelled the order and asked for my money back. Still no reply to my cancellation request on the following Monday… Read Full Review

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★☆☆☆☆

“What a mess”

Written on: 21/10/2015

What a hassle and never again. They didn't deliver my order on the day I was off, Homebase and Argos are sister companies. They don't deliver the stock on the day the customer's choosers. When no-one is home, they immediately cancel the order and refunds you. As a customer, we take hours to browse their stock and then choose what we need. I have told them to keep their money. After breaking my front gate,they compensated me with a £50 gift voucher and I chose what I wanted. All this took six… Read Full Review

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Nevermind55's Comment

Written on: 24/10/2015

I found argos to be very good with the delivery of white goods just to let you know
as I oder a lot.

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★☆☆☆☆

“ABSOLUTELY TERRIBLE CUSTOMER Service ”

Written on: 19/10/2015 by Pinal89 (1 review written)

I bought fifa 16 xbox 1 game, which was pre ordered. I ordered the incorrect one so i had to resend it back. As they company didnt send me a label to send the item back i had to phone them up they agreed to send someone to pick it up which was good. I then get a phone call the next day saying because it is a small item i will have to send it rather then someone picking it up. This was sent back on the 2nd sep 2015 and still this now i am waiting for my refund. Emails have gone back and fouth… Read Full Review

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★☆☆☆☆

“Don't trust Argos 'deliveries'”

Written on: 18/10/2015 by tem23 (2 reviews written)

Don't buy from Argos if you want anything delivered. Stayed in all Sunday for delivery of an expensive mattress (delivery I had paid for), and it never came, despite automated call claiming it would come between 12 and 6. They also hadn't sent an email with an order number, so I couldn't track it online, and no response from customer service by phone. Totally useless bunch of liars, in my opinion. I wish I'd checked them here first. … Read Full Review

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★☆☆☆☆

“One of worst customer services ever had mis-fortune to...”

Written on: 15/10/2015 by avenged65 (1 review written)

Ordered new bed, mattress, mattress topper and electric blanket on the 9th October for delivery 7pm 10pm that evening. Got confirmation email but no goods never arrived. Have phoned customer services numerous times eventually told 3 of items was out of stock and was a system error. The total amount still remains on my bank account 5 days later. To get the outstanding funds back yet again phoned numerious times only for every single one of there costomer services to contradict one another this… Read Full Review

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★☆☆☆☆

“DELIVERY DATES ARE A JOKE”

Written on: 14/10/2015 by Argosunhappycustomert (1 review written)

Ordered a table and chairs and fridge on line. Clicked on delivery dates for both and also paid extra for special delivery on the fridge to arrive on a Saturday. Received Emails and texts confirming delivery and got my parents to drive 100 miles to receive the table and chairs on a Thursday. Nothing showed up so one day of my parents time wasted + cost of 200 mile round trip and one day of my time wasted staying in on a Saturday. Argos advertise and offer a specific delivery date and are then… Read Full Review

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★☆☆☆☆

“Solid pine Desk?”

Written on: 10/10/2015 by AidenBowers217 (1 review written)

Having just collected this solid pine computer desk and partially unpacked it, there are numerous quality issues. In fact it has NO quality whatsoever! The timber cutting is abysmal...misshaped items. Plywood rear cover is a piece of junk and warped/twisted in every direction. The desk top is split and joints are parting. This item claims to have some form of "finish", that is not even close. Some attempt to THROW some poor quality colouring agent on it has been made. There is a positive… Read Full Review

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★★★★★

“lightweight scales”

Written on: 06/10/2015 by Christievj128 (1 review written)

recently bought set of lightweight scales which are easy to use. as i do not use them frequently the amount i paid for them was sufficient. I would recommend them to family and friends because they are light and compact for storage… Read Full Review

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★☆☆☆☆

“no help”

Written on: 05/10/2015 by riccyb (1 review written)

bought a corded lawn mower from ARGOS TAUNTON STORE, IN THE PAST CUSTOMERS COULD GO TO THERE BACK DOOR WITH THE CAR AND LOAD ANY HEAVY PURCHASE NO PROBLEM. ME THINKING THE BACK DOOR WAS STILL BEING USED PURCHASED THE LAWN MOWER BUT WAS THEN TOLD THE BACK DOOR WAS NOT USED ANY MORE, SO I HAD TO CARRY THE HEAVY MOWER AT LEAST 600 YARDS TO THE NEAREST CAR PARK BECAUSE OF THE DOUBLE YELLOW LINES OUT SIDE THE FRONT OF THE STORE, I AM 76 YEARS OLD AND I WAS NOT OFFERED ANY HELP, WHEN I SENT A E-MAIL… Read Full Review

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★☆☆☆☆

“For kitchen appliances - shop elsewhere !”

Written on: 05/10/2015 by ServerGoblin (5 reviews written)

Having recently moved house, we wanted to order a integrated fridge freezer, dishwasher and cooker hood. As we both work full time we had to pick a company that offered Saturday delivery, and were happy to pay a little more for that service. We found the items that we wanted on Argos's web site and before placing the order phoned them with the product numbers to check that we could indeed have a Saturday delivery. It took ages to get through - which should have set the alarms bells off… Read Full Review

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★☆☆☆☆

“Order From Hell”

Written on: 03/10/2015 by 185McKinnon (1 review written)

I am an international student going to Uni, I had arrived with practically nothing. Being new, I had never really heard of Argos, what I did here was that they were reasonable priced. With me being a student, it was all I needed to get me to order. I spent hours looking through their maze of a catalog, before placing my order. From bedding to kitchen items, I had spent a lot of time and money that day with Argos. I had chosen to have the items delivered the next morning, just before my first… Read Full Review

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Shopdirect's Comment

Written on: 07/10/2015

That is Argos all over, they are always making mistakes and cause chaos for the customers. Most of their staff are not very professional, it is all very hit and miss I'm afraid. Sorry to hear of your absolute nightmare hope you got your refund, if not, approach your bank for a refund and they will investigate this.
Good luck

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★☆☆☆☆

“will NEVER order from argos again!! ”

Written on: 26/09/2015 by 6Forsyth (1 review written)

Abselutely appalling!!!! Ordered 4 items from argos 2 weeks ago, i then recieved one of the items a few days later, i then had to email them to ask about the other products because i was on hold for about at hour!! they then had to resend the items i did not recieve. a few days later 2 more items were delivered. i was getting angry at this point that i had wasted my time spending days in the house waiting for this order! i then had to phone them again about the last item i did not recieve… Read Full Review

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