Bunches Reviews - www.bunches.co.uk

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★★☆☆☆
2.3 / 5
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★☆☆☆☆

“Ordered flowers online on Sunday evening for them to...”

Written on: 16/12/2010

Ordered flowers online on Sunday evening for them to be delivered 3 days later on Wednesday to Holy Island off Northumberland for a retirement. Their bumpf stated 1-2 days delivery via Royal Mail. It's now Thursday afternoon, and I still haven't had any notification from the recipient's organiser that they've arrived. (And they hadn't arrived at 10.30 this morning.) To be fair to Bunches, they've offered me a full refund. Needless to say, I'll be taking them up on their offer. My wife has used… Read Full Review

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★☆☆☆☆

“Dont use bunches. ”

Written on: 23/10/2010

Dont use bunches.
Never turned up and they were pre ordered a month in advance.
Rip off merchants and idiots !… Read Full Review

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★★★★★

“The recipient of our flower gift was delighted with...”

Written on: 15/10/2010

The recipient of our flower gift was delighted with quality and presentation of the flowers (and 'free'chocolates) received. Delivery was prompt without our having paid extra for express delivery.
Quality product, rapid delivery.
Excellent. So get 5 star rating from me.

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★★★★★

“I have used Bunches several times and have always had...”

Written on: 13/10/2010 by JimmyFloyd (2 reviews written)

I have used Bunches several times and have always had great reports back from my friends.

I recently sent the 'Parisian Pink' bouquet to my friend as it was a new bouquet in their range. The colours were amazing and the quality of the flowers was first rate.

Bunches flowers always seem to last much longer than other florists, they have a two week guarantee but last over four weeks (I once had some Orchids last over ten weeks!).

If you take into account that the prices include delivery then 4… Read Full Review

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★☆☆☆☆

“Very poor value for money. £16 bunch equivalent to £4...”

Written on: 05/09/2010

Very poor value for money. £16 bunch equivalent to £4 supermarket or petrol station bunches.
Many lilies were broken. Fruit pastille bunch was a joke. Most drooping within 48hours.
Fobbed off by customer services. Don't use Bunches. Rip-off merchants… Read Full Review

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Bunchesflorapost's Comment

Written on: 13/10/2010

We have a no quibbles resend or refund guarantee at Bunches, and customer services would never 'fob off' a customer for any reason.
<br/>
<br/>Please send your details including your OrderId to flowers@bunches.co.uk with the subject line of 'FAO: Ingmar Boddington' and I can look into this for you.

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★☆☆☆☆

“used them several times, including family and friends....”

Written on: 25/07/2010

used them several times, including family and friends. Ususally ok but let me down over an important delivery. will not use again, unreliable… Read Full Review

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Bunchesflorapost's Comment

Written on: 13/10/2010

I am sorry to hear of the non-arrival of your order. We always recommend courier upgrades to ensure a guaranteed delivery as the odd order is inevitably lost by Royal Mail.
<br/>
<br/>Did your receive a refund or resend? If you send your details including your OrderId to flowers@bunches.co.uk with the subject line of 'FAO: Ingmar Boddington' I can look into this for you.

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★☆☆☆☆

“Asked for delivery on a specific day but were...”

Written on: 07/07/2010

Asked for delivery on a specific day but were delivered a day early so were left on doorstep in a damaged box.Quality of flowers was worse than getting them from a petrol station.Had to cut off 4 lilys due to broken stems.E-mailed the company to express my views but was totally ignored.Will definitely buy from Interflora and pay the extra for guaranteed quality.Would not recommend bunches to anyone,nor ever use them again… Read Full Review

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Bunchesflorapost's Comment

Written on: 13/10/2010

Unfortunately we cannot guarantee a day of delivery for postal orders (no one can), we state this is several places on our website including during the order process. To. guarantee a day of arrival we would always recommend courier delivery. Bad quality flowers on the other hand will always be refunded or replaced.
<br/>
<br/>Did you receive a refund or resend? Please send your details including your OrderId to flowers@bunches.co.uk with the subject line of 'FAO: Ingmar Boddington' and I can look into this for you.

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★☆☆☆☆

“very disapointing.Tiny bunch of flowers for the amount...”

Written on: 17/03/2010

very disapointing.Tiny bunch of flowers for the amount paid.Don't use Bunches… Read Full Review

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Bunchesflorapost's Comment

Written on: 13/10/2010

Sorry to hear of your disappointment, did you receive a refund?
<br/>
<br/>Please send your details including your OrderId to flowers@bunches.co.uk with the subject line of 'FAO: Ingmar Boddington' and I can look into this for you.

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★★★★★

“Bought Flowers for a Year from Bunches for my Mum's...”

Written on: 09/03/2010

Bought Flowers for a Year from Bunches for my Mum's 70th Birthday - to be delivered each month.

Excellent service on telephone as checked could deliver to Channel Islands - most helpful.

Great delivery so far - my Mum is really pleased with the bouquets so far (and gives a chocolate to my Dad so everyone's happy!!)

Great website - great flowers!… Read Full Review

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★☆☆☆☆

“flowers ordered for a friend and NEVER arrived!...”

Written on: 03/03/2010 by epreston (2 reviews written)

flowers ordered for a friend and NEVER arrived! contacted the customer services on a number of occasions and heard NOTHING back.
Day light robbery! No refund was given no apology! disgusting company… Read Full Review

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★☆☆☆☆

“When these flowers arrived I was appalled at how small...”

Written on: 18/02/2010 by pippa10 (1 review written)

When these flowers arrived I was appalled at how small the bunch was. I have never seen such stinginess in any other flower company in my life. I would not use this company again as they are a rip off!

Marks and Spencer, Interflora etc.. would not disappoint in this way, don't disappoint yourself or loved ones with these inferior flowers at such a high price… Read Full Review

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★★★★☆

“The Mothering Sunday Orchids from Bunches arrived in...”

Written on: 16/02/2010 by MihaiBlue (1 review written)

The Mothering Sunday Orchids from Bunches arrived in beautiful condition, the blooms are very fresh and crisp with loads of healthy buds. They are now displayed in a vase and I expect them to last a long time. Thank-you!… Read Full Review

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★☆☆☆☆

“I ordered a special bunch of flowers to be delivered...”

Written on: 10/02/2010

I ordered a special bunch of flowers to be delivered on my wife's 40th birthday, unfortnately it didn't turn up. When it hadn't arrived by 3.00 on the day I phoned to check it would be arriving and was told deliveries are up until 5.30 and to phone after that. When I called the next day, they blamed the courier… Read Full Review

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★☆☆☆☆

“flowers ordered through website confirmation of order...”

Written on: 13/12/2009

flowers ordered through website confirmation of order but not delivery
One would assume if that order with details provided could only be confirmed if the delviery requirements could be satisifed

Flowers were not deliverd for 75 yr old mother customer services could not offer any solution only repeatedly say read the small print

where delivery date is paramount in this industy i find companies like "Bunches" take the money first and blame their 3rd parties (delivery companies ) for all late… Read Full Review

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★★★★★

“Ordered flowers from Bunches for my girlfriend's...”

Written on: 06/06/2009

Ordered flowers from Bunches for my girlfriend's Birthday from Australia to UK, reasonably priced, communicated order and delivery prompt and efficiently.

Goods delivered on time and girlfriend said flowers were just opening up and looked beautiful.

Bunches has kept me in the good books with girlfriend and out of the dog house for another year.

Thank you
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★★★★★

“Very pleased with service with definately order with...”

Written on: 29/04/2009 by Cherubscherry (19 reviews written)

Very pleased with service with definately order with Bunches again. Delivered on the Tuesday morning following the order being placed on the Sunday! On a budget I ordered the £13.95 bunch, although it was very small my mum was overjoyed especially with the chocs and cheerful delivery man! Will re-order when I have more money to spend as from the reviews on here really sell the larger flower presents well… Read Full Review

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★★★★★

“Excellent service and extremely helpful Very pleased,...”

Written on: 22/03/2009 by jsimmons (1 review written)

Excellent service and extremely helpful Very pleased, will definitely use Bunches again in the future! :)… Read Full Review

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★★★★★

“The Mothering Sunday Orchids from Bunches arrived in...”

Written on: 20/03/2009 by Grannifer (1 review written)

The Mothering Sunday Orchids from Bunches arrived in beautiful condition, the blooms are very fresh and crisp with loads of healthy buds. They are now displayed in a vase and I expect them to last a long time. Thank-you!… Read Full Review

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★★★★★

“I've used Bunches for the past seven years and they've...”

Written on: 09/03/2009

I've used Bunches for the past seven years and they've never failed to give great service and beautiful flowers… Read Full Review

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★☆☆☆☆

“My Order with Bunches for Valentine's Day just never...”

Written on: 17/02/2009

My Order with Bunches for Valentine's Day just never arrived!!! Despite placing my order on the 2nd of Feb. Emailed to complain about a delivery not arriving at 8:30AM asking someone to call me, It's now 13:00 - still waiting for a call.

Not impressed at all!!… Read Full Review

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Bunchesflorapost's Comment

Written on: 13/10/2010

I hope that your flowers arrived or you contacted us for a refund / replacement and apologise for any inconvenience.
<br/>
<br/>If not then please send your details including your OrderId to flowers@bunches.co.uk with the subject line of 'FAO: Ingmar Boddington' and I can look into this for you.

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