Written on: 19/09/2007 by gwendoline (1 review written)
I put an order in for a pair of womens size 6 boots and received my delivery on friday, only to open the box and discover that I'd been sent a pair of mens size 7 shoes! I phoned customer services that same day and was told that they were very sorry - the wrong order had been sent out but the correct order would be sent out on monday, and the other shoes would be collected. Monday came, I waited in all day, still no boots. I called customer service to be told that they were sorry, they didn't… Read Full Review
Written on: 07/01/2007 by Belle16 (99 reviews written)
I recently opened an account with them, and I have never looked back!
I was never too keen on their stores. I found that nothing was ever in stock in my size (6 - 8 at Next), so I decided to request a directory so that I could order stuff. I didn't like the layout of their stores either, and I found everything really hard to find, so I stopped going in there.
The great thing about Next is that their delivery is super fast and guaranteed, which is great if you are in a rush for something. I… Read Full Review
Written on: 25/10/2006 by 12380 (1 review written)
Next Malmo Coffee Table fiasco:
Buying a coffee table should not be a difficult task, but I would now like to take the opportunity to share with you what I had to endure whilst using your service. Please note this account is told without any exaggeration on my part - once you have read it, that fact will be very difficult to believe!
Having searched high and low for a coffee table, I decided to go for a nice(if not over-priced) Malmo coffee table from Next. I actually saw it, not in your… Read Full Review
Written on: 19/10/2006 by Moushka D (20 reviews written)
I have purchased items from Next Directory and Next for years. You get good value and good work/play clothes that don't fall apart. It may be a bit boring and bland in some areas but I like the clothes. I have bought some suede boots (knee high, different colours of brown) that I've not seen anywhere else. Also their sales are great, I nabbed several tops for £5, £8, etc., a fraction of their original price… Read Full Review
Written on: 30/07/2006 by Platinum1 (3 reviews written)
The Next website is easy to use. The new sale style searching is much improved, and they have a wider range of sizes than they have in the stores, but if you buy online, you have to have the Directory, which of course you have to pay for.
It is just as easy to go into your local Next store and order from their catalogue. You have to pay up front, but it saves carriage and £3.85 (up to) 4 times a year. They recently started charging for their Summer additional catalogue also… Read Full Review
Written on: 20/12/2005 by webgeeze (2 reviews written)
It's 4 days before Christmas and I decide to buy my wife a couple of things from the Next website. Talk about bad idea!
I spend about an hour shopping on their site and find three items I wish to purchase. I then proceed to checkout and find an unreal hurdle ..... They want me to pay £3.50 for a book I don't want and open an account .... why??
I look for ways to get passed this but there isn't any. Bemused, I pick up the phone and speak to sales who were less than helpful really, or… Read Full Review
Written on: 22/11/2004 by AWG (48 reviews written)
Next have sent my 19 year old son a totally unsolicited catalogue, followed by a totally unsolicited bill for the catalogue for £3.50. The bill states "Ordered Goods" Nov. 15, AW/04. Number M99999 D.
We have checked very carefully with our son, who incidentally either buys clothes through our Argos Additions Catalogue, or high street small retailers.
This is totally unacceptable, and probably contravenes the Trading Standards Sale of Goods Act.
We phoned the Company up and a telephone… Read Full Review
Written on: 03/12/2002 by thewampster. (1 review written)
Next are one of the offline clothes shops I use most often but they also have a rather nifty website too. I can't say I'm a huge fan of shopping online for clothing because I'm a little on the fussy side (OK I'm enormously fussy!) and like to see the exact colour, fit, material etc. etc. before I'm happy! What I personally use the site for is if there is something I see in the store which isn't in my size but I like, then I can go online and order it. Perfect!
You on the other hand may be… Read Full Review
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