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Written on: 09/05/2009 by segat1 (3 reviews written)
Interestingly, they've started doing reviews on the site. I wanted to write a review, and emailed their helpdesk. I recieved the below back:
"The facility to write reviews that are published on the website is available on a random basis for items that have been ordered and kept for 14 days. If you meet the criteria and are selected, you will receive an e-mail requesting you to write a review."
That's not very transparent, unbiased or ethical, is it? Selective reviews? I have returned an item… Read Full Review
Written on: 08/03/2009 by J Dutton (1 review written)
I have shopped with Next Directory for years, since it started & I can only compliment them on their service. Everything is uber quality, the staff are always polite & helpful. I have never experienced any overseas customer service. Though I do live only 3 miles away from the Next Head Office. Never the less my experiences have only been good… Read Full Review
Written on: 23/12/2008 by clotho (2 reviews written)
They delivered quite quickly but the delivery man did not seem very professional. The quality of their products is always good and the range is good but you often end up paying for the privilege of receiving a catalogue. Their customer service base appears to be overseas and I felt they were not listening to me when I explained my problem, it seemed they were just covering their own backs and refusing to admit any fault… Read Full Review
Written on: 29/10/2008 by jonah1892 (1 review written)
I ordered something from their website on the sunday night, promised delivery tuesday morning.
tuesday 8pm rang customer service and was told to ring back the next day as they are not allowed to contact the courier after 7pm?
rang the next morning and was told the courier was sick the day before and that it would be DEFINITELY delivered that day before 5pm...
rang them 7pm the next day and was told his car had broken down and it would not be delivered till the next day (2 days overdue) and it… Read Full Review
Written on: 14/10/2008 by melandjake (2 reviews written)
good website, quick delivery if in stock, good selection of going out wear
Great catalogue, reasonably priced clothes, good website… Read Full Review
Written on: 20/09/2008
I felt that security on their website appeared to be poor and some of the staff seemed unhelpful to me.
I think the trousers are a terrible cut and the legs are too short for me, they don't always seem to offer smaller sizes in longer leg lengths. I feel that the clothes can be boring but ok for work.
I have only ordered from their website once and was very concerned by the apparent lack of security, i.e. no passwords. I then rang their customer services to query something and I thought they… Read Full Review
Written on: 04/08/2008
They have made a mistake with every order I have ever placed which results in me having to phone several times and explain that I have items included on delivery notes that weren't in the parcel. I mean items the website indicated as being in stock! Customer services don't seem to communicate with the goods despatch people. The latest mess; ordered 6 items all 'in stock'
3 items arrived, delivery note indicated all but 1 were in parcel. Delayed item turned up with another 3 days later. one item… Read Full Review
Written on: 30/04/2008 by siliconglen (2 reviews written)
I use e-commerce sites a lot and www.next.co.uk is so far off the norm it presents major issues. Unlike every other site I use there is no password. Instead, the validation is based on info which is potentially public such as address and date of birth. This is a major worry and is symptomatic of how the business model of some websites differs considerably. I would recommend avoiding this site as I found it confusing, irritating and too far off the norm to be worth spending the time on… Read Full Review
Written on: 25/04/2008 by Gilly P (1 review written)
I opened an online account with Next and placed an order which was accepted and delivery arranged for the following day. I waited in all day having taken a days leave from work. At 1 p.m. I called Next as the item had been arranged for delivery before 1p.m. and it had not arrived. I was told that it would be delivered at some point and they cannot guarantee a time only the day.
At 7.15 p.m having waited in all day I called Next and was told that my details had not been verified and that I… Read Full Review
Written on: 28/03/2008 by band1 (1 review written)
Seriously consider whether you want to give your details to a company, who doesn't want to protect them. That is what passwords are for and why bank sites and credit card sites use them. The company doesn't not understand that dates of birth and addresses are really easy to get hold of… Read Full Review
Written on: 21/03/2008
I rang Next and ordered some curtains on line having made previous enquiries about their delivery. I was told on 2 occasions that delivery would be made the next day.
I duly waited in and finally rang at 7 p.m. only to be told they were sorry but that was not always the case despite their original assurances of next day delivery.
As a result I have been told that delivery may take place within the next couple of days.
My advice is don't ask for delivery to your door unless you are willing… Read Full Review
Written on: 12/01/2008
im a massive fan of next. always shop there, never complain about the service in my local stores, however I feel there are some stores that could do with teaching their staff to smile more.
… Read Full Review
Written on: 15/11/2007 by Siobhiecarroll (1 review written)
Stores are nice. Lingerie fits well, but cannot locate items on their list, phone contact centres saying the item a intimates bra which i wanted in plum colour doesn't exist, however I have seen them in the merryhill branch but not in my size and purchased two similar bras, when I provided these codes they also did not exist on their systems weird !!!!!… Read Full Review
Written on: 19/09/2007 by gwendoline (1 review written)
I put an order in for a pair of womens size 6 boots and received my delivery on friday, only to open the box and discover that I'd been sent a pair of mens size 7 shoes! I phoned customer services that same day and was told that they were very sorry - the wrong order had been sent out but the correct order would be sent out on monday, and the other shoes would be collected. Monday came, I waited in all day, still no boots. I called customer service to be told that they were sorry, they didn't… Read Full Review
Written on: 07/01/2007 by Belle16 (99 reviews written)
I recently opened an account with them, and I have never looked back!
I was never too keen on their stores. I found that nothing was ever in stock in my size (6 - 8 at Next), so I decided to request a directory so that I could order stuff. I didn't like the layout of their stores either, and I found everything really hard to find, so I stopped going in there.
The great thing about Next is that their delivery is super fast and guaranteed, which is great if you are in a rush for something. I… Read Full Review
Written on: 25/10/2006 by 12380 (1 review written)
Next Malmo Coffee Table fiasco:
Buying a coffee table should not be a difficult task, but I would now like to take the opportunity to share with you what I had to endure whilst using your service. Please note this account is told without any exaggeration on my part - once you have read it, that fact will be very difficult to believe!
Having searched high and low for a coffee table, I decided to go for a nice(if not over-priced) Malmo coffee table from Next. I actually saw it, not in your… Read Full Review
Written on: 19/10/2006 by Moushka D (20 reviews written)
I have purchased items from Next Directory and Next for years. You get good value and good work/play clothes that don't fall apart. It may be a bit boring and bland in some areas but I like the clothes. I have bought some suede boots (knee high, different colours of brown) that I've not seen anywhere else. Also their sales are great, I nabbed several tops for £5, £8, etc., a fraction of their original price… Read Full Review
Written on: 30/07/2006 by Platinum1 (3 reviews written)
The Next website is easy to use. The new sale style searching is much improved, and they have a wider range of sizes than they have in the stores, but if you buy online, you have to have the Directory, which of course you have to pay for.
It is just as easy to go into your local Next store and order from their catalogue. You have to pay up front, but it saves carriage and £3.85 (up to) 4 times a year. They recently started charging for their Summer additional catalogue also… Read Full Review
Written on: 20/12/2005 by webgeeze (2 reviews written)
It's 4 days before Christmas and I decide to buy my wife a couple of things from the Next website. Talk about bad idea!
I spend about an hour shopping on their site and find three items I wish to purchase. I then proceed to checkout and find an unreal hurdle ..... They want me to pay £3.50 for a book I don't want and open an account .... why??
I look for ways to get passed this but there isn't any. Bemused, I pick up the phone and speak to sales who were less than helpful really, or… Read Full Review
Written on: 22/11/2004 by AWG (48 reviews written)
Next have sent my 19 year old son a totally unsolicited catalogue, followed by a totally unsolicited bill for the catalogue for £3.50. The bill states "Ordered Goods" Nov. 15, AW/04. Number M99999 D.
We have checked very carefully with our son, who incidentally either buys clothes through our Argos Additions Catalogue, or high street small retailers.
This is totally unacceptable, and probably contravenes the Trading Standards Sale of Goods Act.
We phoned the Company up and a telephone… Read Full Review
As rated by real users
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