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Written on: 24/12/2009
I ordered some Christmas Presents for my Wife via Next on-line and it has been a dreadful experience. You receive an order confirmation without any order number or other meaningful reference on it, so when you do have to call to chase goods it takes twice as long for them to find your order when compared to other retailers.
I requested next day pre 1 PM delivery but didn't receive any sort of despatch confirmation, which I thought was odd so I called up the following morning to find out my… Read Full Review
Written on: 22/12/2009
So far, the service I have received from NEXT has been dreadful. Ordered a cabinet from instore 4 weeks ago, have received probably around 10 phone calls from NEXT regarding the delivery-all of whom havn't a clue what's going on. I finally expected delivery today (in time for christmas as promised) and yet another phone call to tell me that it will not be delivered as the warehouse forgot to put it on the lorry!
When I asked if the lorry could go back and put it on I was told the 'system'… Read Full Review
Written on: 14/11/2009
NEXT is a joke. The staff are completely incompetent. I ordered a sofa and the wrong one arrived! I waited in all day for them to come and collect it and they didnt turn up! The correct sofa arrived 3 months later with a broken leg! stupidly I ordered a rug at a later date and again I sat in all day and again it didnt arrive. The response I received from NEXT customer services "we dont expect people to take time off work to wait for a delivery" But when their delivery times are 9-6pm what do… Read Full Review
Written on: 09/10/2009
I ordered a dishwasher from NEXT. The first one delivered by EXPERT LOGISTICS had three dents on the front. NEXT rearranged deliver for about a week later but they did not deliver it as they said they had forgotten to put it on the lorry. When I asked it to be put on another lorry they said the dishwasher was missing! NEXT arranged a THIRD delivery and promised me they would get things right. EXPERT LOGISTICS / NEXT (same company!!) have today phoned to say it has been left off the lorry… Read Full Review
Written on: 04/08/2009
I frequently order from the Next Directory and have been an active customer for quite so years now along with my other family members. I am always very pleased with delivery and the items I order as I find them attractive, good quality and value for money. However in recent years I must say I have seen a dramatic decrease in the range and the appearance of their clothing.Okay some items are still fantastic but other are just cheap imitations of styles from previous years or even just a change… Read Full Review
Written on: 03/08/2009
I am extremely annoyed at the current layout of the next website, I intended to purchase goods using my credit card and a next giftcard I was given a while ago. However at the checkout I had the choice of paying "£3.75 and receiving a next catalogue" or the "standard £3.95 delivery charge". I clicked this option only to discover this infact opened a next account with £300 credit limit and did not give me any opportunity subsequently to cancel this, or pay for the goods as I had intended. As far… Read Full Review
Written on: 11/06/2009 by emvm (2 reviews written)
Next have nice clothes but slowish delivery... average 5 days plus. Incomprehensible account details on line so I never know what is going on… Read Full Review
Written on: 14/05/2009 by jasgold (4 reviews written)
I purchase frequently from Next and have since signed up for their directory. I have placed several orders through this and have had no problems. Ordering is simple & straightforward, and delivery is within 1 - 2 days. Orders always packed well and goods high quality. Very happy with all my purchases… Read Full Review
Written on: 09/05/2009 by segat1 (3 reviews written)
Interestingly, they've started doing reviews on the site. I wanted to write a review, and emailed their helpdesk. I recieved the below back:
"The facility to write reviews that are published on the website is available on a random basis for items that have been ordered and kept for 14 days. If you meet the criteria and are selected, you will receive an e-mail requesting you to write a review."
That's not very transparent, unbiased or ethical, is it? Selective reviews? I have returned an item… Read Full Review
Written on: 08/03/2009 by J Dutton (1 review written)
I have shopped with Next Directory for years, since it started & I can only compliment them on their service. Everything is uber quality, the staff are always polite & helpful. I have never experienced any overseas customer service. Though I do live only 3 miles away from the Next Head Office. Never the less my experiences have only been good… Read Full Review
Written on: 23/12/2008 by clotho (2 reviews written)
They delivered quite quickly but the delivery man did not seem very professional. The quality of their products is always good and the range is good but you often end up paying for the privilege of receiving a catalogue. Their customer service base appears to be overseas and I felt they were not listening to me when I explained my problem, it seemed they were just covering their own backs and refusing to admit any fault… Read Full Review
Written on: 29/10/2008 by jonah1892 (1 review written)
I ordered something from their website on the sunday night, promised delivery tuesday morning.
tuesday 8pm rang customer service and was told to ring back the next day as they are not allowed to contact the courier after 7pm?
rang the next morning and was told the courier was sick the day before and that it would be DEFINITELY delivered that day before 5pm...
rang them 7pm the next day and was told his car had broken down and it would not be delivered till the next day (2 days overdue) and it… Read Full Review
Written on: 14/10/2008 by melandjake (2 reviews written)
good website, quick delivery if in stock, good selection of going out wear
Great catalogue, reasonably priced clothes, good website… Read Full Review
Written on: 20/09/2008
I felt that security on their website appeared to be poor and some of the staff seemed unhelpful to me.
I think the trousers are a terrible cut and the legs are too short for me, they don't always seem to offer smaller sizes in longer leg lengths. I feel that the clothes can be boring but ok for work.
I have only ordered from their website once and was very concerned by the apparent lack of security, i.e. no passwords. I then rang their customer services to query something and I thought they… Read Full Review
Written on: 04/08/2008
They have made a mistake with every order I have ever placed which results in me having to phone several times and explain that I have items included on delivery notes that weren't in the parcel. I mean items the website indicated as being in stock! Customer services don't seem to communicate with the goods despatch people. The latest mess; ordered 6 items all 'in stock'
3 items arrived, delivery note indicated all but 1 were in parcel. Delayed item turned up with another 3 days later. one item… Read Full Review
Written on: 30/04/2008 by siliconglen (2 reviews written)
I use e-commerce sites a lot and www.next.co.uk is so far off the norm it presents major issues. Unlike every other site I use there is no password. Instead, the validation is based on info which is potentially public such as address and date of birth. This is a major worry and is symptomatic of how the business model of some websites differs considerably. I would recommend avoiding this site as I found it confusing, irritating and too far off the norm to be worth spending the time on… Read Full Review
Written on: 25/04/2008 by Gilly P (1 review written)
I opened an online account with Next and placed an order which was accepted and delivery arranged for the following day. I waited in all day having taken a days leave from work. At 1 p.m. I called Next as the item had been arranged for delivery before 1p.m. and it had not arrived. I was told that it would be delivered at some point and they cannot guarantee a time only the day.
At 7.15 p.m having waited in all day I called Next and was told that my details had not been verified and that I… Read Full Review
Written on: 28/03/2008 by band1 (1 review written)
Seriously consider whether you want to give your details to a company, who doesn't want to protect them. That is what passwords are for and why bank sites and credit card sites use them. The company doesn't not understand that dates of birth and addresses are really easy to get hold of… Read Full Review
Written on: 21/03/2008
I rang Next and ordered some curtains on line having made previous enquiries about their delivery. I was told on 2 occasions that delivery would be made the next day.
I duly waited in and finally rang at 7 p.m. only to be told they were sorry but that was not always the case despite their original assurances of next day delivery.
As a result I have been told that delivery may take place within the next couple of days.
My advice is don't ask for delivery to your door unless you are willing… Read Full Review
Written on: 12/01/2008
im a massive fan of next. always shop there, never complain about the service in my local stores, however I feel there are some stores that could do with teaching their staff to smile more.
… Read Full Review
As rated by our community of reviewers
" Fan freaking tastic!!! " Read More
" Silk & Cotton Tops " Read More
" Great service super delivery IF CARLSBERG DID BACKPACKS !!!! " Read More
" Horrible " Read More
" Average Experience. " Read More
Written by Lucy_xoxo