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Written on: 19/07/2010
Placed an order on-line with their directory but wanted to just use a cash card payment (the same way other shops work). They then cancelled my account and cancelled my order allowing me to make the purchase using cash transaction on-line.
However the sale item was then out of stock and not allowing me to order the item that I had already ordered. So without me asking them to they cancelled my sale order and then tell me that it is out of stock… Read Full Review
Written on: 26/05/2010
I only shop at Next when I'm prepared to treat myself to something a little more expensive than usual. I am really disappointed with my latest purchase and am feeling nervous about my other items on order which aren't currently in stock. The shoes I bought are terrible quality for the money I paid, the zips at the back get stuck and the detail is covered in what appears to be glue and coming loose. I have chosen to keep the shoes due to the hassle involved in returning them, but this has… Read Full Review
Written on: 22/05/2010
WORST experience with Next online shopping. BEWARE and check your bank statement because they took twice as much as the quoted price and NEVER TOLD ME until I check my statement and found out. So many phone calls and so many weeks, still haven't got the difference refunded. THAT IS ROBBING!!!! Customer service for online purchases is non-existent, incompetent and rude. STAY AWAY!!!… Read Full Review
Written on: 07/05/2010
I ordered a pair of shoes that were advertised at £26. On arrival, I was charged £35. I called customer services and received an apology and a promise of a refund. After a week and no refund, I called again and was told that the shoes were £35 even though they were advertised at £26 it was a typo and I would not get any refund.
Also, I made a payment during my purchase, but got a credit bill and credit agreement in the mail. When I called to ask why I received a bill, I was told that I had… Read Full Review
Written on: 01/04/2010 by shopper45 (1 review written)
I've been a customer of Next Directory for over 5 years now and they've been very good. All furniture items have been excellent quality and on time and I've never had an item delivered that has been damaged or badly described. I recently bought a washing machine from their electricals area on the next.co.uk website and found the reviews very useful for this. The machine was perhaps a tenner more expensive than elsewhere but knowing how good their delivery service is, I'd rather go down that… Read Full Review
Written on: 04/02/2010 by ginnym (1 review written)
I've ordered hundreds of pounds of goods from the Next website over the past few years and have never had any problems. They always deliver on the day they say and always collect returns on the arranged day - being able to choose the delivery/return day is fantastic. Emails are always sent confirming the order, despatch and returns. Excellent service… Read Full Review
Written on: 06/01/2010
This is the first time I have used Next's wine website and I have to say I was very impressed. The selection of wines to choose from is huge and I look forward to trying plenty of others since the ones I ordered this time have been excellent. The prices are reasonable but there are lots of offers for buying a few at a time.
Where I have been let down in the past by Next was there delivery service but on this occasion the wine arrived within a couple of days. If you like to try someting new… Read Full Review
Written on: 24/12/2009
I ordered some Christmas Presents for my Wife via Next on-line and it has been a dreadful experience. You receive an order confirmation without any order number or other meaningful reference on it, so when you do have to call to chase goods it takes twice as long for them to find your order when compared to other retailers.
I requested next day pre 1 PM delivery but didn't receive any sort of despatch confirmation, which I thought was odd so I called up the following morning to find out my… Read Full Review
Written on: 22/12/2009
So far, the service I have received from NEXT has been dreadful. Ordered a cabinet from instore 4 weeks ago, have received probably around 10 phone calls from NEXT regarding the delivery-all of whom havn't a clue what's going on. I finally expected delivery today (in time for christmas as promised) and yet another phone call to tell me that it will not be delivered as the warehouse forgot to put it on the lorry!
When I asked if the lorry could go back and put it on I was told the 'system'… Read Full Review
Written on: 14/11/2009
NEXT is a joke. The staff are completely incompetent. I ordered a sofa and the wrong one arrived! I waited in all day for them to come and collect it and they didnt turn up! The correct sofa arrived 3 months later with a broken leg! stupidly I ordered a rug at a later date and again I sat in all day and again it didnt arrive. The response I received from NEXT customer services "we dont expect people to take time off work to wait for a delivery" But when their delivery times are 9-6pm what do… Read Full Review
Written on: 09/10/2009
I ordered a dishwasher from NEXT. The first one delivered by EXPERT LOGISTICS had three dents on the front. NEXT rearranged deliver for about a week later but they did not deliver it as they said they had forgotten to put it on the lorry. When I asked it to be put on another lorry they said the dishwasher was missing! NEXT arranged a THIRD delivery and promised me they would get things right. EXPERT LOGISTICS / NEXT (same company!!) have today phoned to say it has been left off the lorry… Read Full Review
Written on: 04/08/2009
I frequently order from the Next Directory and have been an active customer for quite so years now along with my other family members. I am always very pleased with delivery and the items I order as I find them attractive, good quality and value for money. However in recent years I must say I have seen a dramatic decrease in the range and the appearance of their clothing.Okay some items are still fantastic but other are just cheap imitations of styles from previous years or even just a change… Read Full Review
Written on: 03/08/2009
I am extremely annoyed at the current layout of the next website, I intended to purchase goods using my credit card and a next giftcard I was given a while ago. However at the checkout I had the choice of paying "£3.75 and receiving a next catalogue" or the "standard £3.95 delivery charge". I clicked this option only to discover this infact opened a next account with £300 credit limit and did not give me any opportunity subsequently to cancel this, or pay for the goods as I had intended. As far… Read Full Review
Written on: 11/06/2009 by emvm (2 reviews written)
Next have nice clothes but slowish delivery... average 5 days plus. Incomprehensible account details on line so I never know what is going on… Read Full Review
Written on: 14/05/2009 by jasgold (4 reviews written)
I purchase frequently from Next and have since signed up for their directory. I have placed several orders through this and have had no problems. Ordering is simple & straightforward, and delivery is within 1 - 2 days. Orders always packed well and goods high quality. Very happy with all my purchases… Read Full Review
Written on: 09/05/2009 by segat1 (3 reviews written)
Interestingly, they've started doing reviews on the site. I wanted to write a review, and emailed their helpdesk. I recieved the below back:
"The facility to write reviews that are published on the website is available on a random basis for items that have been ordered and kept for 14 days. If you meet the criteria and are selected, you will receive an e-mail requesting you to write a review."
That's not very transparent, unbiased or ethical, is it? Selective reviews? I have returned an item… Read Full Review
Written on: 08/03/2009 by J Dutton (1 review written)
I have shopped with Next Directory for years, since it started & I can only compliment them on their service. Everything is uber quality, the staff are always polite & helpful. I have never experienced any overseas customer service. Though I do live only 3 miles away from the Next Head Office. Never the less my experiences have only been good… Read Full Review
Written on: 23/12/2008 by clotho (2 reviews written)
They delivered quite quickly but the delivery man did not seem very professional. The quality of their products is always good and the range is good but you often end up paying for the privilege of receiving a catalogue. Their customer service base appears to be overseas and I felt they were not listening to me when I explained my problem, it seemed they were just covering their own backs and refusing to admit any fault… Read Full Review
Written on: 29/10/2008 by jonah1892 (1 review written)
I ordered something from their website on the sunday night, promised delivery tuesday morning.
tuesday 8pm rang customer service and was told to ring back the next day as they are not allowed to contact the courier after 7pm?
rang the next morning and was told the courier was sick the day before and that it would be DEFINITELY delivered that day before 5pm...
rang them 7pm the next day and was told his car had broken down and it would not be delivered till the next day (2 days overdue) and it… Read Full Review
As rated by our community of reviewers
" The best cases to buy " Read More
" Appalling quality and dreadful customer service " Read More
" The worst company ever! " Read More
Written by Bigboss73
" Poor Customer Service, missing deliveries, out of stock issu " Read More
" Do not buy from this company! " Read More