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Written on: 12/12/2010
Terribly misleading website, you have two options when checking out your "basket " one that offers free delivery but whicvh also sends you a catalogue, and one that says delivery is £3.99, the thing is they are both the same. they dont make it clear that both are to open a credit account with them and you cannot pay off the balance on line you have to wait until you have recived an invoice. if you want to make a one off purcahse you cant without having a credit check and opening an account BUT… Read Full Review
Written on: 08/12/2010 by Tafkar66 (25 reviews written)
Wanted to buy their school uniform and have delivered to home in August 2010 but couldn't pay with a credit/debit card on the website so had to set up an account.
They gave me a £600 limit which was nice and I ordered around £250 worth of school uniform.
Delivery ok - goods very good quality - I was happy.
Been paying each month, on time etc.
Then decided to order some Xmas gifts in November 2010. Looks through all the site, put everything in my basket but couldn't check out. After… Read Full Review
Written on: 08/11/2010
Ordered Next made to measure curtains which arrived on time, when I held them up to the window there were marks on them, sent back and waited a further couple of weeks to get a replacement pair, which arrived in the same state, despite asking Next to check material before re-making them!
Asked for a credit as couldn't be bothered to wait for a third pair. Credit didn't materialize and when I phoned they told me they hadn't received curtains back. Then they said they had but still waiting… Read Full Review
Written on: 06/11/2010 by listen (5 reviews written)
Next are like Belgium. You never plan to go there, never check to see what they have to offer but if you're in the vicinity, you might just pop in to see if anything has changed, and you walk away disappointed every time.
They advertise products that they don't even have available for sale. Got told to wait over a month which I did, phoned them and got put on hold for 15 mins whilst they attempted to contact the local branch to reserve the item. Got fed up waiting so hung up and phoned again… Read Full Review
Written on: 06/10/2010 by PetiteShopper (1 review written)
Good range of petite clothes but you can't use your credit card to pay. You have to set up an account. That's where the problems begin. Unbelievably - absolutely breathtakingly unhelpful - customer service. No link to be reminded of a password. You have to email with information that includes your date of birth. Spent several days trying to pay a £25 bill while I was in hospital which involved about two dozen emails without resolving the issue. The clothes are great but the problems that can… Read Full Review
Written on: 21/09/2010
Absolute nightmare trying to get a refund on a faulty luggage set. Only used twice since owned and on the second trip the stitching came apart but Next arent willing to take responsibilty and blame the airline. Ive owned £5 suticases that are still going strong after regular use over 5 years. I only purchased this set from Next as i wanted a pink set - more fool me!!! Even when i first ordered it i had to take it back as it was damaged when received.
I have spoken with Trading Standards so… Read Full Review
Written on: 10/09/2010 by abeg1 (4 reviews written)
I have been a customer of Next Online Directory for many years and have always found the service and quality of both clothing and home furnishings exceptional.
The school uniforms are of excellent quality, sizing and styling and wash very well and are also good value for money.
Problems I have experienced like the courier losing my returns were handled quickly and the money credited immediately to my account. I have received faulty goods which were replaced the next day by courier delivery… Read Full Review
Written on: 04/09/2010 by roxyfloss (21 reviews written)
I really like Next clothing and generally find that they are good about doing refunds and exchanges with or without receipts. The only fault I would make is that I don't think Next Directory should claim next day delivery because it is very rare to receive the item the following day and can in fact take weeks… Read Full Review
Written on: 02/08/2010 by tonantos (2 reviews written)
There is only one thing that can be said about Next Online Directory - AVOID AT ALL COSTS! I ordered a pair of trousers over two and a half weeks ago and I have yet to receive them. Naturally I called up customer services enquiring about my order and no one was of any help. In fact I had to speak to three different people, while being charged an extortionate rate per minute and the end result was useless. I didn't get any answers. The last person I spoke to said she would get someone to call me… Read Full Review
Written on: 19/07/2010
Placed an order on-line with their directory but wanted to just use a cash card payment (the same way other shops work). They then cancelled my account and cancelled my order allowing me to make the purchase using cash transaction on-line.
However the sale item was then out of stock and not allowing me to order the item that I had already ordered. So without me asking them to they cancelled my sale order and then tell me that it is out of stock… Read Full Review
Written on: 26/05/2010
I only shop at Next when I'm prepared to treat myself to something a little more expensive than usual. I am really disappointed with my latest purchase and am feeling nervous about my other items on order which aren't currently in stock. The shoes I bought are terrible quality for the money I paid, the zips at the back get stuck and the detail is covered in what appears to be glue and coming loose. I have chosen to keep the shoes due to the hassle involved in returning them, but this has… Read Full Review
Written on: 22/05/2010
WORST experience with Next online shopping. BEWARE and check your bank statement because they took twice as much as the quoted price and NEVER TOLD ME until I check my statement and found out. So many phone calls and so many weeks, still haven't got the difference refunded. THAT IS ROBBING!!!! Customer service for online purchases is non-existent, incompetent and rude. STAY AWAY!!!… Read Full Review
Written on: 07/05/2010
I ordered a pair of shoes that were advertised at £26. On arrival, I was charged £35. I called customer services and received an apology and a promise of a refund. After a week and no refund, I called again and was told that the shoes were £35 even though they were advertised at £26 it was a typo and I would not get any refund.
Also, I made a payment during my purchase, but got a credit bill and credit agreement in the mail. When I called to ask why I received a bill, I was told that I had… Read Full Review
Written on: 01/04/2010 by shopper45 (1 review written)
I've been a customer of Next Directory for over 5 years now and they've been very good. All furniture items have been excellent quality and on time and I've never had an item delivered that has been damaged or badly described. I recently bought a washing machine from their electricals area on the next.co.uk website and found the reviews very useful for this. The machine was perhaps a tenner more expensive than elsewhere but knowing how good their delivery service is, I'd rather go down that… Read Full Review
Written on: 04/02/2010 by ginnym (1 review written)
I've ordered hundreds of pounds of goods from the Next website over the past few years and have never had any problems. They always deliver on the day they say and always collect returns on the arranged day - being able to choose the delivery/return day is fantastic. Emails are always sent confirming the order, despatch and returns. Excellent service… Read Full Review
Written on: 06/01/2010
This is the first time I have used Next's wine website and I have to say I was very impressed. The selection of wines to choose from is huge and I look forward to trying plenty of others since the ones I ordered this time have been excellent. The prices are reasonable but there are lots of offers for buying a few at a time.
Where I have been let down in the past by Next was there delivery service but on this occasion the wine arrived within a couple of days. If you like to try someting new… Read Full Review
Written on: 24/12/2009
I ordered some Christmas Presents for my Wife via Next on-line and it has been a dreadful experience. You receive an order confirmation without any order number or other meaningful reference on it, so when you do have to call to chase goods it takes twice as long for them to find your order when compared to other retailers.
I requested next day pre 1 PM delivery but didn't receive any sort of despatch confirmation, which I thought was odd so I called up the following morning to find out my… Read Full Review
Written on: 22/12/2009
So far, the service I have received from NEXT has been dreadful. Ordered a cabinet from instore 4 weeks ago, have received probably around 10 phone calls from NEXT regarding the delivery-all of whom havn't a clue what's going on. I finally expected delivery today (in time for christmas as promised) and yet another phone call to tell me that it will not be delivered as the warehouse forgot to put it on the lorry!
When I asked if the lorry could go back and put it on I was told the 'system'… Read Full Review
Written on: 14/11/2009
NEXT is a joke. The staff are completely incompetent. I ordered a sofa and the wrong one arrived! I waited in all day for them to come and collect it and they didnt turn up! The correct sofa arrived 3 months later with a broken leg! stupidly I ordered a rug at a later date and again I sat in all day and again it didnt arrive. The response I received from NEXT customer services "we dont expect people to take time off work to wait for a delivery" But when their delivery times are 9-6pm what do… Read Full Review
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