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Written on: 13/05/2011
So far I've been really pleased with every transaction with Next on-line.I ordered a cardigan recently that was very big for the size it was meant to be and they sent me another in that size in case it had been wrongly labelled and a smaller size. They didn't charge for the extra p+p and the goods arrive next day. Their clothing is good quality and mid price range… Read Full Review
Written on: 27/04/2011
Bought a cooker in October 2010. Went faulty in March 2011. Contacted next who were excellent in trying to get the manufacturer to replace a faulty component. The customer service team were fantastic in getting back with updates and after 5 weeks of delays etc they offered to send me a new cooker. The model was not in stock and the company who should have replaced it sent a letter telling me so. I contacted next whose service was outstanding. Instead of keeping me waiting any longer once… Read Full Review
Written on: 17/04/2011
Been a Next customer for years with no problems. Thought I would order my Mum some flowers for her bithday which fell on a a Sunday. They were to be delivered by post so ordered 6 days before the date. Did they turn up? no they did not. Called Customer Service got no answers as the person I spoke to, in India I think, could only keep saying the same thing, delivery is 2-4 days, so I orderd 6 days in advance to compensate for this!!, but turns out could be 2-4 days after the date selected as… Read Full Review
Written on: 15/03/2011 by atomicnortherner (2 reviews written)
Should change their name from Next to Never. I put "still waiting" because this site has not got "gave up waiting". When I left school I orderd a suit, I needed a nice suit for genarel formal occasions such as weddings and interviews and thought I would spend about £200. The sizes were not is stock what I wanted but I was given the option or ordering out of the directory (their pretentious word for catalogue) I waited a week due to some sort of supply problem according to the customer services… Read Full Review
Written on: 05/02/2011 by neroag (9 reviews written)
Ordered a Kettle from this pathetic company, during checkout wanted my date of birth!!! For a kettle so I put 1/1/1901 apparently they don't want customers over 100 perhaps something for Age UK to look in to as this stinks of discrimination.
Changed DOB to 1/1/1993 accepted it this time however I failed the ummm credit check, what credit check was that? I didn't want credit I wanted to buy a kettle no warning that they were going to credit check me, something for consumer direct to look… Read Full Review
Written on: 04/02/2011
ordered a rug, arrived next day but when i unwrapped it it had felt tip pen on it, rang them and ordered another rug exactly the same, two days later it came and its falling apart and is actually wonky, two deliveries, two faulty shabby rugs, and they have lost a return and its up to me to chase it, wont use them again, rugs look like they have already been used… Read Full Review
Written on: 02/02/2011 by kaz fenwick (5 reviews written)
Starting with the good, I have had a next account fro 4 years and regularly order from them for me and the family and if there is any fault with the products they do have really good customer service so thats the good.
ON the bad side, despite never missing a payment for 4 years last year they reduced my credit limit from £2000 to £1000 without warning and I only found out when I went to order and was told "no"? Poor show really as my credit is first rate, and the account run well so it was… Read Full Review
Written on: 22/12/2010 by a12345 (1 review written)
I purchased the chloe chest of drawers from Next. It looked lovely in the catalogue, after putting the flat pack £250 chest of drawers together all three of the handles snapped.
The front two legs of the chest are antique shaped but the back two are two rectangle blocks which looks awful!!!
So disappointed, the customer returns number is 5p per min and on the phone for 30 mins, so what ever happens, next have made money out of their faulty furniture.... this is not the first time either… Read Full Review
Written on: 12/12/2010
Terribly misleading website, you have two options when checking out your "basket " one that offers free delivery but whicvh also sends you a catalogue, and one that says delivery is £3.99, the thing is they are both the same. they dont make it clear that both are to open a credit account with them and you cannot pay off the balance on line you have to wait until you have recived an invoice. if you want to make a one off purcahse you cant without having a credit check and opening an account BUT… Read Full Review
Written on: 08/12/2010 by Tafkar66 (25 reviews written)
Wanted to buy their school uniform and have delivered to home in August 2010 but couldn't pay with a credit/debit card on the website so had to set up an account.
They gave me a £600 limit which was nice and I ordered around £250 worth of school uniform.
Delivery ok - goods very good quality - I was happy.
Been paying each month, on time etc.
Then decided to order some Xmas gifts in November 2010. Looks through all the site, put everything in my basket but couldn't check out. After… Read Full Review
Written on: 08/11/2010
Ordered Next made to measure curtains which arrived on time, when I held them up to the window there were marks on them, sent back and waited a further couple of weeks to get a replacement pair, which arrived in the same state, despite asking Next to check material before re-making them!
Asked for a credit as couldn't be bothered to wait for a third pair. Credit didn't materialize and when I phoned they told me they hadn't received curtains back. Then they said they had but still waiting… Read Full Review
Written on: 06/11/2010 by listen (5 reviews written)
Next are like Belgium. You never plan to go there, never check to see what they have to offer but if you're in the vicinity, you might just pop in to see if anything has changed, and you walk away disappointed every time.
They advertise products that they don't even have available for sale. Got told to wait over a month which I did, phoned them and got put on hold for 15 mins whilst they attempted to contact the local branch to reserve the item. Got fed up waiting so hung up and phoned again… Read Full Review
Written on: 06/10/2010 by PetiteShopper (1 review written)
Good range of petite clothes but you can't use your credit card to pay. You have to set up an account. That's where the problems begin. Unbelievably - absolutely breathtakingly unhelpful - customer service. No link to be reminded of a password. You have to email with information that includes your date of birth. Spent several days trying to pay a £25 bill while I was in hospital which involved about two dozen emails without resolving the issue. The clothes are great but the problems that can… Read Full Review
Written on: 21/09/2010
Absolute nightmare trying to get a refund on a faulty luggage set. Only used twice since owned and on the second trip the stitching came apart but Next arent willing to take responsibilty and blame the airline. Ive owned £5 suticases that are still going strong after regular use over 5 years. I only purchased this set from Next as i wanted a pink set - more fool me!!! Even when i first ordered it i had to take it back as it was damaged when received.
I have spoken with Trading Standards so… Read Full Review
Written on: 10/09/2010 by abeg1 (4 reviews written)
I have been a customer of Next Online Directory for many years and have always found the service and quality of both clothing and home furnishings exceptional.
The school uniforms are of excellent quality, sizing and styling and wash very well and are also good value for money.
Problems I have experienced like the courier losing my returns were handled quickly and the money credited immediately to my account. I have received faulty goods which were replaced the next day by courier delivery… Read Full Review
Written on: 04/09/2010 by roxyfloss (21 reviews written)
I really like Next clothing and generally find that they are good about doing refunds and exchanges with or without receipts. The only fault I would make is that I don't think Next Directory should claim next day delivery because it is very rare to receive the item the following day and can in fact take weeks… Read Full Review
Written on: 02/08/2010 by tonantos (2 reviews written)
There is only one thing that can be said about Next Online Directory - AVOID AT ALL COSTS! I ordered a pair of trousers over two and a half weeks ago and I have yet to receive them. Naturally I called up customer services enquiring about my order and no one was of any help. In fact I had to speak to three different people, while being charged an extortionate rate per minute and the end result was useless. I didn't get any answers. The last person I spoke to said she would get someone to call me… Read Full Review
Written on: 19/07/2010
Placed an order on-line with their directory but wanted to just use a cash card payment (the same way other shops work). They then cancelled my account and cancelled my order allowing me to make the purchase using cash transaction on-line.
However the sale item was then out of stock and not allowing me to order the item that I had already ordered. So without me asking them to they cancelled my sale order and then tell me that it is out of stock… Read Full Review
Written on: 26/05/2010
I only shop at Next when I'm prepared to treat myself to something a little more expensive than usual. I am really disappointed with my latest purchase and am feeling nervous about my other items on order which aren't currently in stock. The shoes I bought are terrible quality for the money I paid, the zips at the back get stuck and the detail is covered in what appears to be glue and coming loose. I have chosen to keep the shoes due to the hassle involved in returning them, but this has… Read Full Review
Written on: 22/05/2010
WORST experience with Next online shopping. BEWARE and check your bank statement because they took twice as much as the quoted price and NEVER TOLD ME until I check my statement and found out. So many phone calls and so many weeks, still haven't got the difference refunded. THAT IS ROBBING!!!! Customer service for online purchases is non-existent, incompetent and rude. STAY AWAY!!!… Read Full Review
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