Next Reviews - www.next.co.uk

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★★☆☆☆
1.6 / 5
17% of users recommend this
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★☆☆☆☆

“DO NOT TOUCH”

Written on: 04/07/2012

They purposefully mislead you with the way you have to purchase your goods and more than likely you will be mysteriously added to their credit account probably without your knowledge.Then have to pay for their directory which as an online buyer you really would not want. They do not send you a credit agreement in the post as they promise and their security seems very low. You could easily set up your neighbour with an account and then pick up your delivery of their doorstep. I will never use… Read Full Review

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Guest's Comment

Written on: 04/07/2012

Totally agree with this comment.. Never had such a poor online experience.

These people seem to want to trick their customers into bein an account holder! Why is that NEXT????

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★☆☆☆☆

“Sold all my details!!!”

Written on: 28/06/2012

Just wanted a suit for a funeral but what a nightmare.Firstly wouldn't let me pay by my card as not same as delivery address,this is all after i've had to register with their company,so i then had to get my girlfriend to register and pay on her card.Suit arrived bit late but the major liberty they take is passing on your personal details as a few days after both me and my girlfriend were getting letters from different company's(debt collectors!)we had ditched years ago.If you value the safety… Read Full Review

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★☆☆☆☆

“NEVER ONLINE SHOPPING FROM NEXT!!!!WORST DELIVERY...”

Written on: 06/06/2012 by JOANNA2 (0 reviews written)

I JUST BOUGHT NEXT ONLINE TROUSERS BECAUSE OF NEXT DAY DELIVERY. I DID NOT GET THAT NEXT DAY.MAYBE TOMORROW THEY SAID/RUBISH!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Worst delivery service ever”

Written on: 30/05/2012

Made an order Thursday morning, waited in all day Friday, no delivery apparently the driver picked up the goods late and didn't have time to deliver it all, okay fine. Called next as I work over the weekend they told me the would give the driver my number to call me within 48 hrs, no call, when i checked my tracking it said delivery attempted calling card left, (not at my house). went to work Monday again no delivery as driver obviously couldn't be bothered. Tuesday waited in all morning… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 27/04/2012

I have just ordered a pair of trousers from the website, at 3 times during the initial process they tried to get me to sign up to an account. I declined and selected the option to pay immediately. Despite having no reason to decline my transaction automatically 'couldn't be processed'and without the option to cancel the transaction my order was automatically added to a credit account. Now the only way of paying is to call a credit number that charges. I have tried to get through to pay and as… Read Full Review

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★☆☆☆☆

“Next + Bank Holiday + Delivery = Joke”

Written on: 23/04/2012 by wayne8766 (1 review written)

Well i placed an online order for 2 pieces of furniture on a bank holiday Monday and 45mins later no email and nothing on the online tracking. So i called asking if they had received my order to which i got the short reply yes and it will be delivered on your delivery day. 2 days later on the Wednesday still no email or updated order tracking so again i called up and a hour or so later it eventually appeared on the order tracking with my delivery day. My delivery day came and i waited in all… Read Full Review

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★☆☆☆☆

“Stock update”

Written on: 14/04/2012 by Fiona123321 (1 review written)

I ordered next day delivery in the store yesterday as they did not have my size. I have just receive a confusing automated message today saying 'delivery today, delivery in the next 2 days'. I called them up 'more money' and they now say I have to stay in all today saturday and now also monday as it will come in 2 deliveries. the trouser suit is coming monday morning at the same time as my interview. This is no good to me. These people are so annoying. Why did they say it was in stoke. Next… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to my worst enemy!”

Written on: 05/04/2012

The website is one of the worst I have every used, and I do nearly all my shopping on-line. I have been trying to pay of my account (only 2 items) for over a week now and that doesnt seem possible on-line. I have spent ages trying to contact them. When they transferred by calls I could hear what was said between the call agents - not nice what is said behind your back when your complaining about their service they make you feel like its your fault! Terrible - STAY AWAY!… Read Full Review

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★☆☆☆☆

“Next to nothing!!!!!!!”

Written on: 03/04/2012

This company are shocking,they have severe customer service issues.Had to go into a shop in Wrexham homeware after being on the phone for 20 mins at my cost,i gave up and went to the store to deal with the problem i had,only to be spoken to like i was rubbish and knew nothing the sales girl had severe attitude,totally rude and unhelpful.Today i have tried to find out if i can order curtains and a roman blind out the new spring and summer directory,to be told all items were sold out and would… Read Full Review

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★☆☆☆☆

“Don't try buying anything eletracial from them”

Written on: 27/03/2012

March 2012. I have had a NEXT account for about 3 years now. I have been happy with the quality and price for all this time but then it all stops from there. Before this Christmas just gone (2011 Christmas) I was happy with the service given but then I ordered an item which I didn't receive but the delivery man said I had. I was ordered to my front door by the man shouting at me for he had left it with someone but had not left a note saying where, not to mention he shouldnt delivery my item… Read Full Review

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★☆☆☆☆

“Very bad quality of girls clothing”

Written on: 20/03/2012

I got as a present girls Tunika for my daughter. After ONLY one washing (30 dg gentle) I can throw it out. It is totally damaged. The fabric got ripped in armhole. I was totally disappointed. Unfortunately it is not first such experience with NEXT. Sorry for my English- as I am not a native speaker… Read Full Review

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★☆☆☆☆

“Very poor service - being charged for items we do no want!”

Written on: 13/03/2012

My partner and I decided to order some curtains and curtain poles online on Next. Later that day, we decided to cancel half of the order as we decided we didn't need these items - they were unneccesary. My partner rang up Next Customer Services phone line and we were told that the items would "try to get cancelled, however it may be too late as they may have already been dispatched". We thought that was fair enough. So the 2 curtain poles that we cancelled that we didn't want never turned up -… Read Full Review

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★☆☆☆☆

“Shocking, disgusting service! Wish I`d never bothered!”

Written on: 09/02/2012 by loobyloobs (1 review written)

In the process of setting up a new home I ordered 3 pairs of curtains for my living room. One pair of the 3 had clearly already been returned due to damage as there was a green damage card in the package. I phoned and complained and had another pair sent out and the damaged pair collected by courier. The replacement pair turned out to be damaged with a lovely black mark down the crease on one of the curtains. Really not happy at this point but Next said they`d arrange a courier 'special… Read Full Review

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★☆☆☆☆

“Ordered boxing day 2011 jan 19 2012 not received ”

Written on: 18/01/2012 by Chametox (1 review written)

Worst website ever ... Worst customer service... The delivery process has no consideration for the environment they have passed my item around so many times that's the cost of the petrol used makes me wonder if they consider the environment at all... My order was delivered to the wrong house and I called customer service and was told the item will be redelivered to my ADDress and they have no turn around time as to when it will arrive... I waited almost month only to be told we are sorry we do… Read Full Review

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★☆☆☆☆

“Would avoid at all cost”

Written on: 17/01/2012

Never have written a review before but im so unimpressed with the whole ordering process that i have decided to write one. firstly setting up an account with them is just simply dodgy. have been purchasing goods online for years but never have come across such a tricky and greedy attitude before. they give your account a credit of 250£ and sent you the goods even if you dont pay for them, then they charge your account with crazy intrest. Must be mentioned that od course there is an option to… Read Full Review

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★☆☆☆☆

“NO COMMON COURTESY TO CUSTOMER”

Written on: 09/01/2012 by chrisndavies23 (1 review written)

Placed an order in store for a pair of extra long jeans as it is not a stock item. I was asked to pay for goods provide contact details and to collect in store at Talbot Green on Mon 9th Jan 2012 (promptly) only to find my order was cancelled straight away. No Common Courtesy to the customer to notify me the order was cancelled as there was no stock. Ridiculous staff questions included:- Did I want my money back ?? Umm let me think about that one. You shouldn't of took my money in the… Read Full Review

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★☆☆☆☆

“opened an account as they never had it in store first...”

Written on: 03/01/2012 by sharonharvey (3 reviews written)

opened an account as they never had it in store first payment went though ok next month id lost my debit card waiting for one to come though so i tired to pay on my business card with my name on it and it didnt go thou rang Lloyds to check as i knew i had got enough money in there tired again still no look rang the customer service after waiting on the line for ages she tells me only a personal card is expect able i then call back with my husbands joint bank account card this is still not… Read Full Review

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★☆☆☆☆

“Poor customer services”

Written on: 26/11/2011

First order, paid for goods upfront on recieving them found to be too small so returned to store which was fine afew days later had a comfirmation email saying goods recieved and payment refunded back to card great i thaught !!!!!Just recieved my monthly statement recharging me for goods that were returned and thrown in a delivery charge toboot UNBELIEVABLE !!!! having a nightmare with customer services been told looking into it, I only ordered online as didnt have what i wanted in store… Read Full Review

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★☆☆☆☆

“Terrible Delivery”

Written on: 27/10/2011 by bhavz.oz (1 review written)

The first and probably the last time I order from next on-line as they unable to guarantee delivery by the specific time requested so makes it impossible to schedule anything. Spoke to customer services to discuss this and were unhelpful and told me to wait until the end of the day. Most other companies I know either deliver on time or advise if they will be late, and their customer service members also help to find out why there is a delay in you receiving your order. Is it me or is this a… Read Full Review

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★☆☆☆☆

“Their primary aim is to put you in debt and steal from you”

Written on: 20/10/2011 by Alphagirl (7 reviews written)

I can't believe how cut throat Next online are. They expect you to pay for each catalogue (Next directory) they send then if you close your account they demand that you send the directory back to them even though you own it! If you set up an account with them online they send you a catalogue whether you want one or not then they give you credit like a credit card and charge extortionate interest rates if you don't pay your full balance each month. The order line/ customer service is an… Read Full Review

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