Next Reviews - www.next.co.uk

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★★☆☆☆
1.6 / 5
17% of users recommend this
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★☆☆☆☆

“awful experience:((((((((((((((((((((((((”

Written on: 23/05/2013 by kasia22222222222 (1 review written)

clothes are getting unpicked after 2 wash or even 1, some clothes are veeeery badly made( unstraight sleeves) the company never give you back the costs of shipping back for fautly item,as well as they are trying to make you a fool that they already did it.Customer service only writing the same answears for all questions,I think they even don't read it properly.I am disgusted!!!!!!!! the worst experience with online shops ever… Read Full Review

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★☆☆☆☆

“Never again!!!!”

Written on: 08/05/2013 by Tallbird77 (0 reviews written)

I moved house just over a year ago and ordered lounge and dining room furniture from next,all arrived and for 11 months was satisfied with my purchase,until I was cleaning one day.... Upon closer inspection I noticed the sideboard had a large crack down one side,rang next who advised they'd send an independent furniture technician out,his report said the sideboard was beyond repair,I decided to check the other 2 pieces and there was also a crack on the bookcase too. Rang next again who… Read Full Review

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★☆☆☆☆

“Unreliable.”

Written on: 07/05/2013 by Kilhallon (1 review written)

Ordered a coat from next , in stock, expected next day delivery. Received an email stating would be delivered 4 days later. Phoned Next who stated that just because it said in stock did not mean they had it , just that they would be receiving items soon. Three days later received email confirming delivery next day.. By 7pm parcel still not arrived so again phoned Next. Customer service adviser explained it had arrived at a local depot late so not collected by delivery man.. Told Next what… Read Full Review

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★☆☆☆☆

“What a joke”

Written on: 01/05/2013

Ordered online to use a discount code, was not given the option to enter a code anywhere on the page. Order then went through - there was no confirmation page asking to confirm whether you actually wanted to order with total price etc. It also automatically added to a credit account without giving the option to pay by card. Called up straight after to cancel the order but was told this isn't possible, even though it was a few seconds after the order was placed and item hasn't even been… Read Full Review

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★☆☆☆☆

“Couldn't buy designer brands?”

Written on: 25/04/2013 by Mifffed (1 review written)

I ordered 3 shirts on Next online website, 1 was a Next shirt and the other 2 were branded labels. I selected collect from store, I selected the day for collection and received a confirmation that the order had been placed yaay ok so far. I went into the store a day later than specified hoping that would give them extra time to make the delivery, however no order had been sent. The staff in store were very helpful and offered to check and double check, but nothing could be found so I left… Read Full Review

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★☆☆☆☆

“APPALLING WEBSITE AND TERRIBLE SERVICE”

Written on: 03/04/2013 by Happyuk (1 review written)

I often order online, but I must remember NOT to use Next again! I wanted to order and pay using a credit or debit card, there and then, but nothing came up. I also wanted delivery of all items together,so that I could send them as a present to friends in Canada. Unable to do that!(They don't deliver to Canada and I can't purchase on the Canadian website.) I clicked delivery for a Monday, but it looks as if I have one item coming on a Thursday and the rest on a Saturday in 2 weeks time!! As… Read Full Review

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★☆☆☆☆

“Poor online form and delivery ”

Written on: 29/03/2013

The online does not allow you to add a free form address. It refused to find my office address saying its not a residential postcode. The delivery is packaged in a next branded polybag and not concealed. It is embarrassing to receive in the office really… Read Full Review

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★★☆☆☆

“Ordered beginning of January - still waiting!”

Written on: 28/03/2013

I received the new Spring directory & within a couple of weeks had placed an order for childrens clothing - that was 6th Jan, it's now 28th March & I'm still waiting to receive 2 of the items. I keep getting e-mails telling me the items are delayed further & further. I also placed an order from the new Summer directory within 1 week of receiving it & again 2 items are delayed until mid April. Getting pretty fed up of it especially as they charge you for the directory! I'm not sure that this… Read Full Review

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★☆☆☆☆

“Next delivery - horrendous”

Written on: 26/03/2013

Ordered a tv unit online and selected a day for delivery. As the options were midweek I had to take a day off from work. Waited in all day for it to never be delivered. Called NEXT customers service but they were completely unhelpful. They informed me they would pass on my details to the courier company and they will contact me. I explained how I am a Next customer and it is surely their responsibility but she just reported the same sentence. Have not heard anything from the courier company… Read Full Review

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★☆☆☆☆

“Professional disapointment.”

Written on: 23/03/2013 by ususallyahappyshopper (1 review written)

okay. first you have to register to purchase anything.. simple? no. two options, cash account or credit account.. no clarity on the options. completely confusing system. Next. customer service? i have lived for 25 years and in those years have never come across such terrible service. From Next? the great big strore on the high street?! the online side of next has changed my opinion of them forever… Read Full Review

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★☆☆☆☆

“mothers day flowers”

Written on: 14/03/2013

They arrived early but the delivery man was very upset because the vase was already broken ! I was offered a new vase but not for a week, by then the flowers would be dead! Sorry, but my daughter spent her money on a poor product which will not last a week. What will Next offer to compensate money spent on a below par product? I wonder but I will not be recommending them to friends!!… Read Full Review

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★☆☆☆☆

“Next Fashion Customer Service”

Written on: 08/03/2013

Extremely rude customer service! I called to update my details and the customer service guy actually asked me if I needed a translator! Just because I do not speak with an English accent doesn't mean I do not understand English! Go see the outside world! There are lots of people out there who do not speak with an English accent but their English is perfect. Stuck-up Brit!… Read Full Review

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★☆☆☆☆

“DEBITED ME FOR 3 ORDERS THAT HAVE NOT GONE THROUGH!”

Written on: 22/02/2013

I tried purchasing some shoes yesterday. I completed my payment details and verified by VISA and an error appeared. I then tried to purchase them again and got the same message so give up. I then tried to purchase the same shoes again today and tried to pay of my friends card and again received the same error message, however the money has been taken out of both of our accounts. I have been debit for two orders that I have not placed, and this was yesterday and the funds are still not back in… Read Full Review

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★☆☆☆☆

“hartford furniture an absolute nightmare to build”

Written on: 13/02/2013

My parents (both in there late sixtys) went to next in kirkcaldy fife to look for a sideboard and matching tv unit,they both like the hartford small sideboard and corner tv unit. The girl in store advised they were self assembley but were very easy as she had built the ones in store in 20 minutes. WHAT A LOAD OF LIES!!!! First of all it is a two person job for each item and there is so many pieces to each item that it takes more than 20 minutes just to sort the stuff that comes out the box and… Read Full Review

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★☆☆☆☆

“Be very, very careful when ordering online. No going...”

Written on: 26/01/2013 by too_trusting (1 review written)

First time I've used next online but NEVER again. Added items to basket and went to payment. Before paying,I decided to go back to look for something else but the items disappeared from my basket. I went through the process again and tried to pay by card. With 1 click I had a duplicate order placed in a debit account I did not want. I can not cancel the orders nor can I see any information in recent activity or tracking information. This is a disgusting way of getting people into debt. Far to… Read Full Review

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★☆☆☆☆

“Making the simple complicated”

Written on: 25/01/2013 by PLiddle (1 review written)

We made the poor decision to buy some furniture from Next last year. To be fair, we liked the designs and it looked relatively solid in the shop. On the other hand, some deliveries were late or just abandoned outside the house, some of the furniture arrived damaged and I had to put a little DIY time into modifying one of the cupboards to fix the noticeable wobble. Once we had gone through the call centre chain, Next were quite efficient at arranging a discount to cover the damage and… Read Full Review

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★☆☆☆☆

“What an ordeal! Just don't do it to yourself.”

Written on: 20/01/2013 by DM754 (1 review written)

Unbelievable how terrible the service is, if it was non-existent it would be an improvement. i was using a next directory account (because you have to if you want to buy from them online)surely there should be an option but i guess not. so i order some new suits, some presents for people etc. Pay it off straight after i purchase them so i don't have to do it later, next then send me an email at the end of the month for an outstanding balance! i contact there customer service by the phone, spend… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 30/12/2012 by Pipanogaro (1 review written)

I cant bother writing any details but I'd be amazed this company has any repeat biz. Don't buy here, the credit account, online admin not live, the calls...nightmare, waste of time; Sorry amazon, want do it ever again!… Read Full Review

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★★☆☆☆

“Next sales online unfair”

Written on: 22/12/2012

Really fed up with the Next online sales unfair allocated places. By the time your slot turns up everything has gone. Why on earth can't Next put so many items in each slot to give everybody a fair chance of getting basically the good stuff that the first come first served get? Very unfair I'm buying nothing more of Next had enough… Read Full Review

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★★★★★

“I need not have worried...”

Written on: 19/12/2012

After reading all the reviews I was extremely worried about ordering sofas with Next, but after further reaserch, other stores such as Marks and Spencer were also doing poorly with delivery so I decided just to go for it. Before ordering the sofas I rang the telephone helpline and they were extremely helpful telling me which fabrics had nextgurad (scotchguard), where different styles and fabrics were on display and how long I should expect to wait for delivery. We ordered a Jemima Snuggle… Read Full Review

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