Next Reviews - www.next.co.uk

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★★☆☆☆
1.6 / 5
17% of users recommend this
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★☆☆☆☆

“Would not recommend ”

Written on: 11/12/2013

Went into store found an item I liked . Ordered it at the check out . Was told that It would take 3days and that I would get a text to let me know it was delivered into the store. 4 days later no text so called them. Answer sorry not in stock go get your money back? What kind of service is ? Asked why not when I ordered in store there was stock available and they took my money surely at this point one was assigned to my order number. And when would they have contacted me. They could not give… Read Full Review

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★★★★★

“Fantastic delivery service - the standard to judge...”

Written on: 20/11/2013 by Steve_E007 (1 review written)

We have used the Next website to order a washing machine and a new sofa on-line, as well as some smaller goods. I was amazed when our washing machine broke down on a Saturday. Convinced nothing could be done until Monday I was amused when my wife ordered a replacement from Next, online, late Saturday afternoon. She said he would be here the next day. I tried to convince her they must have meant next *Working* day… and besides, surely we were too late in the day to get a next day delivery… Read Full Review

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★☆☆☆☆

“Stalkers!”

Written on: 18/11/2013

[ Review on international site (nextdirect.com) ] I was visiting a clothing item everyday, until my size was available. I did that for a couple of weeks. Suddenly, the price for that item doubled, while the prices for all of the clothes of the same kind stayed the same. Then, I reached Customer Service to make a complaint, and they offered me my desired item at the old price. The doubled price was still there, at the website, though. I conclude they were buying my silence! Isn't that… Read Full Review

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★☆☆☆☆

“False advertising, previous review miraculously...”

Written on: 15/11/2013

I placed an order for a description of "black leggings" and "brown leggings" from the sales section of the website. These arrived and were labelled "maternity" of which no description was shown on the sales section of the website. As a good will gesture nothing was offered to send the regular sizing due to NEXT's false advertising and the causing of much inconvenience to myself. But I can clearly see that lack of customer service is an issue. NEXT have promised to correct there sales section of… Read Full Review

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★★★★★

“FANTASTIC SERVICE”

Written on: 26/10/2013

After reading the reviews below I was more than anxious to order 2 sofas from Next. I visited the Home store at the Gateshead Metrocentre and received fantastic service from the store assistant. I ordered my sofas and I was given a choice of delivery dates. Three days before my chosen delivery date, I received a text and an email to confirm that my order was being delivered on the correct date. The day before delivery I received a further text narrowing the delivery time to a 2 hour slot, which… Read Full Review

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★★★☆☆

“Delivery not at appropriate time”

Written on: 21/10/2013 by Johnstonce (1 review written)

I ordered in store for next day delivery with specific time of the afternoon. I was told I would receive confirmation via text message. I received no such text and the item was delivered in the morning. I was not at home and therefore this delivery was unsatisfactory. Why offer time specific delivery to show up whenever suits?… Read Full Review

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★☆☆☆☆

“Delivery drivers falsify status ”

Written on: 19/10/2013 by Matt7121 (1 review written)

After ordering some items and paying for next day delivery for a specific day I knew I would be in, the driver failed to deliver. Checked the online status at 2pm and it said they had tried to deliver at 12:55 and left a card. I was on my drive all day working on my car and the delivery driver would have had to walk past me to get to the door. Of cause there was no card left. Called Next customer service right away who basically insinuated I was lying and that they would make no attempt to… Read Full Review

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★☆☆☆☆

“Never use Next!”

Written on: 18/10/2013 by neverusenext (1 review written)

Start of September ➢ Order Sofa (££££) 6 weeks later and an hour before delivery date ➢ Next call "sofa wont be delivered, wait 2-4 weeks"??!! Everyday for a week ➢ Ring Next get nowhere End of week 1 ➢ No answer from Next to whats going on. Fine though because time spent to 0844 number should allow Next to keep trading for a few more years. JOKE … Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 16/10/2013

Ordered 2 bedside tables and matching chest of drawers in July 2013. In September recieved a letter stating that some of the items were not yet in stock and were expected to be ready for delivery in October. The suggested date arrived and I had to contact Next myself to see if they were in fact coming on that date. When a delivery date was arranged I recieved the 3 items. We build the self assembly bedside tables then opened the chest of drawers to find one of the parts was not as the diagram… Read Full Review

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★☆☆☆☆

“poorly trained counter assistants”

Written on: 15/10/2013 by denxxxxxxxxx (1 review written)

counter attendant don't deactivate the products and the security doesn't know what rights citizens arrest are… Read Full Review

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★★★☆☆

“this is the only way could write my support for you”

Written on: 10/10/2013 by caring (1 review written)

i am writing an email to the bbc and thought you would like copied in. regarding the factory catching fire in India, the manufacturer which employ these poor people that have lost there lives not the high street retailers, I am more concerned concerned who owns the manufacturer and if not the high street retailer i think you owe them a huge public apology if it is the Retailer that also owns them then yes they should be found accountable the same justice as would be given in their countries… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 04/10/2013

First time shopping on line with Next, shall not be a second time. Order 3 weeks late although money taken from my account, will now take over two weeks to refund. Never again. … Read Full Review

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★☆☆☆☆

“Worse than awful”

Written on: 01/10/2013

Easily the worst website I've ever bought from. No idea why they insist on doing a credit search if you're paying by credit card, and slightly annoyed about it. Their system couldn't find my address, so I had to enter it manually, which was fine - eventually. Took me a while to work out where the option for doing that was. Delivery appalling too, still hasn't arrived. Definitely won't use again, and would avoid like the plague. Don't use it. If you must shop at Next - and their stuff generally… Read Full Review

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★☆☆☆☆

“Ruined my credit file and taking no responsiblity ”

Written on: 23/09/2013

one of the most awful experiences ever...I was overcharged by Next Directory who then sent no statements to me so I wasn’t aware of what they had done and then they placed an entry on my credit file for non payment of a measly £20 balance which means I can no longer apply for credit!!! spoke to them on so many occasions and they are refusing to take any responsibility for their stupid incompetent actions...completely useless and one of the worst customer service experiences ever!!! am now… Read Full Review

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★★★★★

“Customer call back”

Written on: 12/08/2013

I must say this is the best customer care i have received in ages, called me back straight away, i explained i had ordered on line but did not want an account or catalogues, closed my account there and then and arranged for the catalgues to be collected. Very efficient and helpful… Read Full Review

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★☆☆☆☆

“Next Online Account & Farud Promotion”

Written on: 29/07/2013

I have been shopping at next for my son since last 2 years , and used to buy birthday and other presents for relatives kids. last time when I visited next store they offered online promotion coupons worth 10 £ , when I tried to register , it was asking for credit search ,I personally know my credit history is very good ,even then their search declined my account , I am afraid this might have left a negative remark on my credit history. It seems they collect customer information for their… Read Full Review

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★☆☆☆☆

“Complete Failure to deal with The Problem”

Written on: 26/07/2013 by KBGCOL (1 review written)

I ordered a toy box for my grand daughter - delivery time 12 weeks. !2 weeks passed, no delivery, no explanation, no communication - nothing. I contact next and they say they have no stock - well I knew that when I ordered, the stock was to arrive in 12 weeks! They were unable to tell me when they would be in stock, however, I could cancel the order! No, I want the box, so I asked when will it be delivered, when will you be in stock - the response " I can't tell you". I sent numerous emails… Read Full Review

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★☆☆☆☆

“trash, trash, trash”

Written on: 11/07/2013

I used to love shopping at Next. The quality and style of the merchandice was excellent. Unfortunately, every year the quality of the service and the products is getting worse. I have made complaints via the telephone to staff who are very rude and certainly not customer orientated with their care less attitude. It is quite apparent that this shop is now more of a business to make a quick buck and is not even able to supply stock that is on pre order with a promised delivery date. All I was… Read Full Review

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★☆☆☆☆

“faulty online service”

Written on: 20/06/2013 by rachel456 (1 review written)

email said items would be in store to pick on the 20th. went in the 20th to be told they wouldn't be in until the 24th eventhough i had already paid for them. asked for a refund and was told i couldn't get a refund until items were in shop. so they now have my money and i don't even have the items i ordered. RIDICULOUS!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 12/06/2013

Why don't they look at M&S and then build their site based on M&S! Next is AWFUL - would try to never use again. Customer services phoned me to tell me my order wouldn't be shipped to designated store as I had changed my address - but I hadn't asked for credit and paid by cash anyway. I then had two further emails saying that if they didn't speak to me they would cancel my order - but they had already spoken to me! This is a poorly run customer service department with a very poor online… Read Full Review

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