Next Reviews - www.next.co.uk

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★★☆☆☆
1.6 / 5
17% of users recommend this
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★★★☆☆

“Delivery not at appropriate time”

Written on: 21/10/2013 by Johnstonce (1 review written)

I ordered in store for next day delivery with specific time of the afternoon. I was told I would receive confirmation via text message. I received no such text and the item was delivered in the morning. I was not at home and therefore this delivery was unsatisfactory. Why offer time specific delivery to show up whenever suits?… Read Full Review

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★☆☆☆☆

“Delivery drivers falsify status ”

Written on: 19/10/2013 by Matt7121 (1 review written)

After ordering some items and paying for next day delivery for a specific day I knew I would be in, the driver failed to deliver. Checked the online status at 2pm and it said they had tried to deliver at 12:55 and left a card. I was on my drive all day working on my car and the delivery driver would have had to walk past me to get to the door. Of cause there was no card left. Called Next customer service right away who basically insinuated I was lying and that they would make no attempt to… Read Full Review

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★☆☆☆☆

“Never use Next!”

Written on: 18/10/2013 by neverusenext (1 review written)

Start of September ➢ Order Sofa (££££) 6 weeks later and an hour before delivery date ➢ Next call "sofa wont be delivered, wait 2-4 weeks"??!! Everyday for a week ➢ Ring Next get nowhere End of week 1 ➢ No answer from Next to whats going on. Fine though because time spent to 0844 number should allow Next to keep trading for a few more years. JOKE … Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 16/10/2013

Ordered 2 bedside tables and matching chest of drawers in July 2013. In September recieved a letter stating that some of the items were not yet in stock and were expected to be ready for delivery in October. The suggested date arrived and I had to contact Next myself to see if they were in fact coming on that date. When a delivery date was arranged I recieved the 3 items. We build the self assembly bedside tables then opened the chest of drawers to find one of the parts was not as the diagram… Read Full Review

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★☆☆☆☆

“poorly trained counter assistants”

Written on: 15/10/2013 by denxxxxxxxxx (1 review written)

counter attendant don't deactivate the products and the security doesn't know what rights citizens arrest are… Read Full Review

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★★★☆☆

“this is the only way could write my support for you”

Written on: 10/10/2013 by caring (1 review written)

i am writing an email to the bbc and thought you would like copied in. regarding the factory catching fire in India, the manufacturer which employ these poor people that have lost there lives not the high street retailers, I am more concerned concerned who owns the manufacturer and if not the high street retailer i think you owe them a huge public apology if it is the Retailer that also owns them then yes they should be found accountable the same justice as would be given in their countries… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 04/10/2013

First time shopping on line with Next, shall not be a second time. Order 3 weeks late although money taken from my account, will now take over two weeks to refund. Never again. … Read Full Review

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★☆☆☆☆

“Worse than awful”

Written on: 01/10/2013

Easily the worst website I've ever bought from. No idea why they insist on doing a credit search if you're paying by credit card, and slightly annoyed about it. Their system couldn't find my address, so I had to enter it manually, which was fine - eventually. Took me a while to work out where the option for doing that was. Delivery appalling too, still hasn't arrived. Definitely won't use again, and would avoid like the plague. Don't use it. If you must shop at Next - and their stuff generally… Read Full Review

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★☆☆☆☆

“Ruined my credit file and taking no responsiblity ”

Written on: 23/09/2013

one of the most awful experiences ever...I was overcharged by Next Directory who then sent no statements to me so I wasn’t aware of what they had done and then they placed an entry on my credit file for non payment of a measly £20 balance which means I can no longer apply for credit!!! spoke to them on so many occasions and they are refusing to take any responsibility for their stupid incompetent actions...completely useless and one of the worst customer service experiences ever!!! am now… Read Full Review

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★★★★★

“Customer call back”

Written on: 12/08/2013

I must say this is the best customer care i have received in ages, called me back straight away, i explained i had ordered on line but did not want an account or catalogues, closed my account there and then and arranged for the catalgues to be collected. Very efficient and helpful… Read Full Review

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★☆☆☆☆

“Next Online Account & Farud Promotion”

Written on: 29/07/2013

I have been shopping at next for my son since last 2 years , and used to buy birthday and other presents for relatives kids. last time when I visited next store they offered online promotion coupons worth 10 £ , when I tried to register , it was asking for credit search ,I personally know my credit history is very good ,even then their search declined my account , I am afraid this might have left a negative remark on my credit history. It seems they collect customer information for their… Read Full Review

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★☆☆☆☆

“Complete Failure to deal with The Problem”

Written on: 26/07/2013 by KBGCOL (1 review written)

I ordered a toy box for my grand daughter - delivery time 12 weeks. !2 weeks passed, no delivery, no explanation, no communication - nothing. I contact next and they say they have no stock - well I knew that when I ordered, the stock was to arrive in 12 weeks! They were unable to tell me when they would be in stock, however, I could cancel the order! No, I want the box, so I asked when will it be delivered, when will you be in stock - the response " I can't tell you". I sent numerous emails… Read Full Review

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★☆☆☆☆

“trash, trash, trash”

Written on: 11/07/2013

I used to love shopping at Next. The quality and style of the merchandice was excellent. Unfortunately, every year the quality of the service and the products is getting worse. I have made complaints via the telephone to staff who are very rude and certainly not customer orientated with their care less attitude. It is quite apparent that this shop is now more of a business to make a quick buck and is not even able to supply stock that is on pre order with a promised delivery date. All I was… Read Full Review

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★☆☆☆☆

“faulty online service”

Written on: 20/06/2013 by rachel456 (1 review written)

email said items would be in store to pick on the 20th. went in the 20th to be told they wouldn't be in until the 24th eventhough i had already paid for them. asked for a refund and was told i couldn't get a refund until items were in shop. so they now have my money and i don't even have the items i ordered. RIDICULOUS!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 12/06/2013

Why don't they look at M&S and then build their site based on M&S! Next is AWFUL - would try to never use again. Customer services phoned me to tell me my order wouldn't be shipped to designated store as I had changed my address - but I hadn't asked for credit and paid by cash anyway. I then had two further emails saying that if they didn't speak to me they would cancel my order - but they had already spoken to me! This is a poorly run customer service department with a very poor online… Read Full Review

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★☆☆☆☆

“awful experience:((((((((((((((((((((((((”

Written on: 23/05/2013 by kasia22222222222 (1 review written)

clothes are getting unpicked after 2 wash or even 1, some clothes are veeeery badly made( unstraight sleeves) the company never give you back the costs of shipping back for fautly item,as well as they are trying to make you a fool that they already did it.Customer service only writing the same answears for all questions,I think they even don't read it properly.I am disgusted!!!!!!!! the worst experience with online shops ever… Read Full Review

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★☆☆☆☆

“Never again!!!!”

Written on: 08/05/2013 by Tallbird77 (0 reviews written)

I moved house just over a year ago and ordered lounge and dining room furniture from next,all arrived and for 11 months was satisfied with my purchase,until I was cleaning one day.... Upon closer inspection I noticed the sideboard had a large crack down one side,rang next who advised they'd send an independent furniture technician out,his report said the sideboard was beyond repair,I decided to check the other 2 pieces and there was also a crack on the bookcase too. Rang next again who… Read Full Review

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★☆☆☆☆

“Unreliable.”

Written on: 07/05/2013 by Kilhallon (1 review written)

Ordered a coat from next , in stock, expected next day delivery. Received an email stating would be delivered 4 days later. Phoned Next who stated that just because it said in stock did not mean they had it , just that they would be receiving items soon. Three days later received email confirming delivery next day.. By 7pm parcel still not arrived so again phoned Next. Customer service adviser explained it had arrived at a local depot late so not collected by delivery man.. Told Next what… Read Full Review

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★☆☆☆☆

“What a joke”

Written on: 01/05/2013

Ordered online to use a discount code, was not given the option to enter a code anywhere on the page. Order then went through - there was no confirmation page asking to confirm whether you actually wanted to order with total price etc. It also automatically added to a credit account without giving the option to pay by card. Called up straight after to cancel the order but was told this isn't possible, even though it was a few seconds after the order was placed and item hasn't even been… Read Full Review

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★☆☆☆☆

“Couldn't buy designer brands?”

Written on: 25/04/2013 by Mifffed (1 review written)

I ordered 3 shirts on Next online website, 1 was a Next shirt and the other 2 were branded labels. I selected collect from store, I selected the day for collection and received a confirmation that the order had been placed yaay ok so far. I went into the store a day later than specified hoping that would give them extra time to make the delivery, however no order had been sent. The staff in store were very helpful and offered to check and double check, but nothing could be found so I left… Read Full Review

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