ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33.5% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
? Ask our helpful community of experts about this product or company
ASOS - www.asos.com - Ask a question now

Media Gallery for ASOS - www.asos.com

ASOS - www.asos.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“rubbish”

Written on: 12/12/2013

I have ordered from ASOS a few times and every time has been horrible. I live in a very easy area for delivery and every time I have had to chase my order down. I know delivery is not the fault of ASOS more the fault of Hermes but a company as big as ASOS should use a more reputable courier such as Interlink or Parcel Force. When Hermes do not deliver my orders I call the 'Customer Service' line where I am greeted with people that sound as if they are kept there by a ball and chain. They… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 06/01/2014

Hey, I'm so sorry to hear that you've had trouble with some of your deliveries. That's really not what we like to hear and customers feedback is super important to us here at ASOS. So I can take a look at what went wrong here please tweet us the order details or pop them over in a message via the 'contact us' section of the website. Thanks! ASOS Sarah

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible customer service”

Written on: 11/12/2013 by Tom1234512 (1 review written)

Great shop but unacceptable customer service, they charge high street prices but then do not help when their own website crashes due to high volume!! Take a miss if you can!!… Read Full Review

Visit asos.com

Asos.com's Response to Tom1234512's Review

Written on: 06/01/2014

Hey, I'm so sorry that you had trouble on the website recently. We had a few big promotions in December and due to the high volume of visitors on the site it did run slightly slower than usual a couple of times. Our IT team are working hard to ensure this doesn't happen again though. I'm really sorry again about this and if there's anything else you need please let me know. ASOS Sarah

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“I've been buying stuff from your website for a while...”

Written on: 06/12/2013

I've been buying stuff from your website for a while and can't dtop raving about it to friends. So imagine my surprise when I received an email saying I needed to pay a duty on my most recent order which amounts to almost half of the total amount I've paid. Considering I've never been asked to pay a duty on any of my other orders and wasn't told about these charges during billing, I'm hoping this is a joke? If not, could you please look into it? Order number 93141538. Thanks… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 06/01/2014

Hey, really sorry about this! Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea in future to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. If you still need help with your delivery please drop us a message via the website! ASOS Sarah

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible cheap clothing and poor customer service! ”

Written on: 05/12/2013 by forst003 (1 review written)

I returned the clothing because it was terribly made and cheap ... and I NEVER GOT MY MONEY BACK... ITs been 4 months and the customer service is terrible!!!Ive wasted over $50 in international calling!! Ive given up! SCREW YOU ASOS!… Read Full Review

Visit asos.com

Asos.com's Response to forst003's Review

Written on: 09/12/2013

Hey, I'm truly sorry to hear this and I agree it's not acceptable to wait 4 months for a refund. Please can you get back in contact with us and quote 'Review Centre' - I'll then be happy to get this looked in to a-sap for you. Thanks ASOS David

Reply to this comment

Forst003's reply to Asos.com's Comment

Written on: 09/12/2013

Four months of this problem... hundreds of emails, numerous twitter messages, facebook messages, hours and a lot of money calling internationally to try to get this resolved. Loved hearing the same thing "oh contact us and we will resolve this" only to do so and never have anyone actually resolve the issue. The response I got was, oh I need to refer this to someone else and then never heard back abou it. I think other people need a warning before doing business with you and need to know the level of customer service you "provide".

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Love it!!!!!!!!!!!”

Written on: 04/12/2013 by jamee29 (2 reviews written)

For the past 2 years ASOS has been my only one and only shopping center. Great prices and can buy almost every type of garments you need!!!!! Fast delivery and great customer service… Read Full Review

Visit asos.com

Asos.com's Response to jamee29's Review

Written on: 09/12/2013

Hey, I'm delighted to hear this and thanks for being such a loyal shopper! Have a great Xmas. ASOS David

Reply to this comment

Yoly's reply to Asos.com's Comment

Written on: 21/12/2013

I hope that this is a good company to shop online with, as I've researched the reviews and such.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Worst Online Shop”

Written on: 02/12/2013 by Myaji (1 review written)

I placed an order last evening successfully but 1 hour later, to my surprise, Asos email me stated that they unable to process my order and my order has been cancelled and to complete my future orders.I'll need to send them the following: -A copy of your passport, ID card or driving licence. -A copy of your payment card statement dated within the last three months, clearly showing your name and billing address. Please blank out your card number, but leave the last four digits visible. -The… Read Full Review

Visit asos.com

Asos.com's Response to Myaji's Review

Written on: 09/12/2013

Hey, I'm sorry that you have not been able to place an order with us. Please be rest assured that we have these security measures in place to make sure that our website is safe and secure and it is supposed to help all of our customers. I realise it's an inconvenience having to provide these documents, but once we have seen them you will be able to place orders with us without any problems. I do hope you change your mind and decide to shop with us in future. Thanks ASOS David

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“This is the Exact email i sent to asos following a...”

Written on: 01/12/2013 by idmah (1 review written)

This is the Exact email i sent to asos following a heated phone conversation. (i really hate being deceived, as i am an avid bargain hunter, and i hate to think that every time i bought 'Sale' item it was really a lie) To: ASOS Team I had wanted to buy a particular jacket for a while, I would say about two moths I had my eye on this particular jacket on your website, and it was retailing at £45 reduced from £65, I decided to buy this jacket on 30/11/2013, and made a purchase, that… Read Full Review

Visit asos.com

Asos.com's Response to idmah's Review

Written on: 09/12/2013

Hey, thanks for posting your feedback about our website. I realise it's disappointing that the jacket had reverted back to it's original price, but as with all of our prices they are subject to change. We have various promos running at different times and sometimes we need to end one to start another. As we have over 60,000 items we’re not able to include everything in each promo so we try to offer something for everyone at some point. If you would like to discuss things further, I'd be more than happy to do so. All you need to do is contact us via the usual way or through Facebook/Twitter and quote 'Review Centre'. Thanks ASOS David

Reply to this comment

Idmah's reply to Asos.com's Comment

Written on: 14/12/2013

@asos.com if there is a flash promo sale , but the prices have gone up from the night before, then it is no longer a sale, and you were promising all your customers 20% off but the previous day they could have bought it for far less, then this constitutes as a LIE. Period. Asos.com you could dress this Lie up anyway you want but it will still be clear as daylight as to what this company is doing.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“I WANT MY MONEY BACK!!!”

Written on: 28/11/2013

Don't trust Asos. They didn't give me my money back. In every Mail from asos are new ridiculous feeble excuses, why they can't give me my money back. My Post on Facebook was cancelled immediately. This is rubbish! Don't by at asos! NEVER AGAIN!!!… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 30/11/2013

Hey, sorry to hear this. We would never delete any messages or posts you put on Facebook. So we can take a closer look into this for you please send over your full query along with your order number to us through our help page on the website. You can also send the info over to us on our ASOS Facebook page or our customer care twitter page on @ASOS_Heretohelp. As soon as we get that through we'll get on the case as soon as we can. ASOS Gabby

Reply to this comment

Annarose's Comment

Written on: 01/12/2013

Don't you want to understand? I said, there where a lot of E-Mails from Asos with a lot of stupid excuses, why Asos can't give me my money back. There was a new stupid E-Mail an hour ago. Asos gave me just a part of my money. Now I have to show Asos my statements of bank account of a whole month. Are you serious? Exactly that's the problem: You aren't serious!!! TO ALL CUSTOMERS: NEVER BUY ON ASOS!

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“They fail to deliver what they say”

Written on: 28/11/2013 by Karuna89 (1 review written)

Hello, I am a customer of asos I have ordered quite a lot from this site. Now a new story is there. I am being asked by wn direct people to pay Custom duty delivery of every order. Why is this happening?? I sent many mails to the customer care but never got any response. My orders areat their end. They are saying that they will delivery only when I pay that huge amount Why should I pay double the amount for a delivery?? There is some change in the way you deliver the products to… Read Full Review

Visit asos.com

Asos.com's Response to Karuna89's Review

Written on: 28/11/2013

Hey, sorry to hear you're facing custom fees. I realise it can sometimes be a shock having to pay this, but it's not something we have any control over. I would recommend in future placing smaller separate orders with standard delivery to avoid customs fees. If you do not wish to pay the fees we can ask for the courier to send the parcel back to us for a refund. If you haven't yet had a reply from us, please get back in contact and quote the 'review centre'. Thanks ASOS David

Reply to this comment

Karuna89's reply to Asos.com's Comment

Written on: 28/11/2013

Hay, please tell me how you delivered all the orders before?
I have placed many orders and they were way more expensive than this one. Why is this happening now. This company you are using is not good.please deliver every product the same old way.
I mailed you people at least 50 times but never get any response.
Please i'll not order in future. Just do it for all the pending orders.
Please send them the old way

Reply to this comment

Karuna89's reply to Karuna89's Comment

Written on: 28/11/2013

You people were sending all the parcels by postal service.
There was no tracking available.there was no duty cost involved.
I have your earlier mails so don't say that there was the same system before.
The courier people also told me that this is the first time they are given the work.
It was my mistake to order.
Just refund the amount.
This is so wrong
I got a mail today saying that they can't help any further.
Almost 20000 rs are involved and such service.
I am so disappointed

Reply to this comment

Asos.com's reply to Karuna89's Comment

Written on: 30/11/2013

Hey Karuna, the courier used to send your orders will always depend on the weight and size of the parcel - we advise this on our help pages on the website. If you'd like us to take a closer look into this for you, please reply to the emails you've already been sent so that the right team can look into this for you. Thanks, ASOS Gabby

Reply to this comment

Prettyht's reply to Asos.com's Comment

Written on: 17/12/2013

Seriously ASOS.com we will never order again from you if this will continue, because atleast I can't pay the duties online by paypal as my card is not accepted and even my order is only 5 GBP and still I am asked to pay duty. What the hell is this? I also ordere before and at least on small orders such as this I never had to pay any duties, that too online. This is horrible. DHL or FedEx never ask to pay duties before the item is delivered. We only pay the duties in cash when the parcel reaches and that is when the orders are above 100 usd

Reply to this comment
Report this review Read 5 Comments
★☆☆☆☆

“Asos failed to take responsibility”

Written on: 27/11/2013

i made an order from Asos as I required items to give as gifts for christmas. As soon as my package arrived I had several of them missing with a ruined box. i contacted customer services who have come back as we are sorry but we are unable to refund your items as you have had problems like this before with your returns. In essence Asos have taking my money without providing me with any goods. I am so angry at this situation. I will now be taking further action… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 28/11/2013

Hey, I'm deeply sorry to hear this has happened to your order. Please feel free to get back in contact with us and quote the 'review centre' and we'll get this looked in to for you. Thanks ASOS David

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Disappointed”

Written on: 26/11/2013 by kemmyspecial03 (1 review written)

I ordered for some goods to be sent to Abuja,Nigeria since November 14th.It was supposed to arrive since 25th.when I sent a mail to customer care,I received a mail from them saying they sent it through my local postal service. This has cost me my business and money.its disappointing because I was supposed to travel on saturday,the 23rd but yet,I'm still here because I'm waiting for the goods to arrive.Please what do I do? My order number is 90660218. Be waiting for your reply.thanks  … Read Full Review

Visit asos.com

Asos.com's Response to kemmyspecial03's Review

Written on: 28/11/2013

Hey, I'm really sorry to hear you're waiting for your order to arrive. I'd really like for you to get back in touch so we can discuss your estimated delivery date. Please contact us via email, or our Facebook and Twitter pages and quote the 'review centre'. Thanks ASOS David

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“RETURNS ARE NOT FREE AND SIZING IS CRAZY. I have...”

Written on: 25/11/2013 by hwer (1 review written)

RETURNS ARE NOT FREE AND SIZING IS CRAZY. I have ordered quite alot from ASOS in the past and the sizing is always ridiculous. I have ordered two dresses from them that were so huge that I would have had to size down about 4 sizes to even come close to fitting but the problems start when you try to return something. The first time I ordered, I accidently used the UK website and they don't offer free shipping so the last time I specifically ordered from the US site that exclaims "free shipping… Read Full Review

Visit asos.com

Asos.com's Response to hwer's Review

Written on: 26/11/2013

Hi, I'm really sorry to hear about this. Our website mentions that returns from the US and the UK are free - this is something we hope to roll out to other countries in future though! Our customer care team will be happy to send you a US returns note, but you will only be able to use this in the US and if you have an address in the US too. Alternatively, you can send your items back to the US from Canada but the postage will not be free - just ask our customer care team for the address. Please drop us an email here if you have any more questions.
Alternatively you can get in touch with us on Facebook - just search for ASOS or on Twitter.
ASOS Julia

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very pleasantly surprised!”

Written on: 21/11/2013 by Bethielove (1 review written)

After placing my order a few days ago I came to this site looking at reviews. I was really concerned after seeing several poor reviews , and lo and behold two days after placing my order my package arrived (to US) and both items are beautiful. Two plus sized dresses. My biggest concern always is the material - how soft/light weight dresses are and these are perfect! I am so happy that I did not read the poor reviews prior to ordering. I would not have ordered. 5 stars plus plus plus. A customer… Read Full Review

Visit asos.com

Asos.com's Response to Bethielove's Review

Written on: 22/11/2013

Hey Beth, thanks for the lovely feedback. We are glad to hear your over the moon with your order and the delivery. We are always here to help if you ever have a question. You can always send over a lil pic of yourself rocking one of those ASOS outfits if you tweet ASOS in the future.

Take care, ASOS Jack

Reply to this comment

Asos.com's Response to Bethielove's Review

Written on: 25/11/2013

Hey Beth, thanks so much for the lovely review! It's really great to hear that you loved your dresses, we genuinely love to hear our customers feedback so thanks for taking the time to leave a positive review! If you ever need anything just give us a shout! ASOS Sarah

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“ASOS SERVICE SUCKS”

Written on: 19/11/2013 by unhappycust12 (1 review written)

I ordered 4 dresses from Asos on Novermber 9 ,2 weeks ago and have been waiting for my shipment and it never came. I get an email yesterday morning on November 18,2013 saying that my shipment had been recieved and my refund processed. I was confused because I didnt authorize any returns nor did I ever get my shipmeent. I contacted Asos and the customer service person said they would look into it and see what happened with the carrier. I still dont have that answer and then offered me ten… Read Full Review

Visit asos.com

Asos.com's Response to unhappycust12's Review

Written on: 21/11/2013

Sorry to hear your order was sent back to us. I totally understand how frustrating this must be for you and would love to get to the bottom of this for you. We're available 24/7 so if you could send through your full query along with your order number to us either through our help page on the website or you can get in touch with us on Twitter through @ASOS_Heretohelp as well as the ASOS Facebook page. Thanks, ASOS Gabby

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“I made an order for 5 pieces of clothing. Only one...”

Written on: 17/11/2013

I made an order for 5 pieces of clothing. Only one piece of clothing arrived in the box. Payment method was through a VISA debit card. I then contacted ASOS Customer Service on 13 Nov. ASOS replied, saying that they are now not accepting future orders from me because of missing orders across various accounts from this address. This isn't possible because this is my first time purchasing from ASOS, and I only moved into this address in November. This address was previously rented out to other… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 21/11/2013

Sorry to hear that some items from your order were missing. So we can take a closer look into this please send us over your full query along with your order number to us either through our help page or our social sites. You can get in touch through Twitter on @ASOS_Heretohelp or the ASOS Facebook page. Thanks, ASOS Gabby

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“HIDDEN CHARGES- VERY DECEPTIVE”

Written on: 17/11/2013

SHIPPING IS NOT FREE, I WAS CALLED BY THEIR AGENT HERE IN NIGERIA THAT THE ITEMS I BOUGHT HAVE ARRIVED BUT I HAVE TO PAY FOR CUSTOM CHARGES. THEY ALSO DEDUCT TRANSACTION FEE WHEN PAYING WITH YOUR MASTER CARD>>> ALOT OF HIDDEN CHARGES… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 18/11/2013

Sorry to hear you feel this way. We don't have any hidden charges and advise on customs charges on the website. Unfortunately these charges are beyond our control, but you can find out all the info you need on our website.

If you have any further questions you can contact us on our help page on the site or through social media. You can find us on Twitter or through Facebook on the ASOS page. ASOS Gabby

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Is ASOS a scam website?!”

Written on: 16/11/2013 by Cliff9 (1 review written)

I placed my order and got a confirmation mail saying I would receive my parcel not later than 12 Nov 13. However, it's now 16 Nov today, the reply I got from them saying that the parcel has been sent to my local postal carrier. Then why it's still not here!! can someone here tell me if this is just a scam website?!… Read Full Review

Visit asos.com

Asos.com's Response to Cliff9's Review

Written on: 21/11/2013

Hey, so sorry to hear you haven't received your order. I can assure you ASOS is not a scam website and we'd love to take a closer look into this for you. So we can chase this up for you please send your full query along with your order number through to us on our help page by clicking on 'ask a question'. We're also social so you can get in touch with us on Twitter or on Facebook on the ASOS page. We're available 24/7 so we look forward to getting this sorted for you. ASOS Gabby

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great shopping website”

Written on: 15/11/2013 by LeahHopkins (2 reviews written)

The website is great. The shipping is free but the so-called deals and sales are not always so cheap. You have to check regularly to get something good on the cheap. In general, the shop is good and the items come in about 2-4 days after dispatch… Read Full Review

Visit asos.com

Asos.com's Response to LeahHopkins's Review

Written on: 18/11/2013

Glad you're loving the website. We've always got different promos and competitions running so make sure you follow us on Twitter and on Facebook on the ASOS page to stay up to date with all things ASOS. If you ever need a helping hand you can tweet us or drop us an email through our help page on the website. ASOS Gabby

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Great style and reasonable prices”

Written on: 14/11/2013 by SarahPeterson (2 reviews written)

One of the easy websites to use, huge depth of products in a range of styles and pretty reasonable prices too. All in all one of the best online store out there - It's actually like going into 5 or 6 normal shops! Love it!… Read Full Review

Visit asos.com

Asos.com's Response to SarahPeterson's Review

Written on: 18/11/2013

Thanks for the lovely feedback and I'm really glad to hear that you're loving the site. We're available 24/7 so if you ever need to get in touch we're on Twitter and Facebook too on the ASOS page. You can also drop us an email through the help page on the site. ASOS Gabby

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Third Time is Not a Charm!!!”

Written on: 14/11/2013

This is my third time ordering from ASOS and each time I have ordered the size has never been correct even after measuring before placing the order. I truly don't get it! On my third order, which I received yesterday not only was the jacket a little snug but the zipper would not zip properly and kept getting stuck and the thread was also coming loose on the collar. Although, I would keep the jacket despite the size I do not want an item that is faulty. I have emailed ASOS regarding the item… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 18/11/2013

Sorry to hear this. If you've already sent an email in about this someone from the email team should get on the case for you ASAP. You can also get in touch with us on Twitter on @ASOS_Heretohelp or on Facebook by searching for ASOS - we're available 24/7 so don't hesitate to give us a shout. ASOS Gabby

Reply to this comment
Report this review Read 1 Comment
overview
asos.com