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Written on: 22/03/2010
I'm quite surprised by the reviews on here. I ordered very competitively priced designer label undies and nightwear on Saturday evening from the Outlet section of the website and took advantage of the free next day delivery (for order >£100 goods). They arrived with me on Monday. All as described and very lovely. I'm pleased anyway!!… Read Full ReviewVisit asos.com
Written on: 21/03/2010
I ordered a voucher for my friend for her birthday to be sent electronically by email, it never got sent on the date req. Chased, chased & chased to get automated emails back. Eventually cancelled my order still waiting for my money back after chasing them again. Absolutely appalling service. Will never order or recommend to anyone I know.
I really didn't want to give them 1 star but had to, to fill out this review!!… Read Full Review
Written on: 19/03/2010 by dontbuyasos (1 review written)
If you are about to buy from them STOP and run away and never look back, you are headed for many problems. Anyone who has written a review on this site most likely works for ASOS. The assiest most disrespectful, arrogant and down right liers scum of the universe of fashion sites. STAY AWAY, YOU HAVE BEEN WARNED… Read Full ReviewVisit asos.com
Written on: 10/03/2010
After patiently waiting 5 weeks (and being told item was on the way, also no tracking data available) and spending nearly $500 on the purchase price, I was later informed the item was lost, would not be replaced and a refund could take an additional two weeks. Presently I'm 'out' $468 with nothing to show for it. ASOS' website looks cool, nice clothes and plastered with all sorts of accolades about shipping and customer service. Don't believe the hype. I will never shop here again. My worst… Read Full ReviewVisit asos.com
Written on: 08/03/2010
Both dresses looked as though they had been worn and washed then returned to asos by previous customers. I emailed asos to express my disappontment - this was a complete waste of time as all I received was a standard email telling me to return the items. I filled in the paperwork correctly and sent the items via Special Delivery to make sure they got to asos. One of the returned dresses has mysteriously gone missing after delivery to asos. All I have received is another standard email that… Read Full ReviewVisit asos.com
Written on: 08/03/2010
I've shopped at ASOS for years.
Being a true shopaholic I can't seem to stay away despite numerous awful experiences and misleading pictures.
The first time the awful experience was due to their horrible courier company in my country (not UK). They either throw your package outside your door (where people can steal it), or lie and don't deliver at all.
Second time I provided an address which their courier company apparently don't deliver to. - But nobody told me that. I only found out when… Read Full Review
Written on: 08/03/2010
Too frightened to order now as I have read numerous reviews and its just not worth the risk living outside of the UK, get your act together ASOS,you are losing valid customer's with your bad reviews… Read Full ReviewVisit asos.com
Written on: 05/03/2010
OUTSTANDING, Never had a single problem. People who say that they have problems are a very very small minority. This is a great website, with great designer labels, look around for a discount code on the web, grab a bargain. Never had a single problem, easy returns!!… Read Full ReviewVisit asos.com
Written on: 04/03/2010
Absolute scum. Sent me a ripped leather jacket and only offered standard return policy after I emailed to say how disappointed I was. No offer of 10% off next purchase, next day delivery on replacement nothing. they obviously don't have a problem with poor service!… Read Full ReviewVisit asos.com
Written on: 04/03/2010
ASOS really does have poor customer service. I live in London and have had too many issues with ASOS.
1. My delivery was late
2. So I asked to cancel my order and get a refund BUT they completely ignored this and sent the goods to me anyway and charged me the item fee and the higher delivery charge
3. They have no phone number advertised for customer to contact them
4. The customer service people did not read my emails and sent back responses which did not resolve my issue
5. They do not… Read Full Review
Written on: 19/02/2010
I think the reviews on this website are doing ASOS no justice.
I am from the UK and i think ASOS is brilliant. I've been using it for 2 years, but not often, however, every time I have used it, my deliveries have come on time and exactly (if not better) than what I expected.
In response to the person saying the sizes were completely off from the USA, I don't know if you know but in UK the sizes are different to those in the USA. A size 6 here is not a size 6 in the USA.
So in conclusion, I… Read Full Review
Written on: 18/02/2010 by vitucis (1 review written)
Hi... I did order on 27th of January, and was waiting 3 weeks, then I wonder what is happening and do write the email to them. They are saying, I am sorry we lost your order. How it can happen. then they put half money back on my paypal and sending again good they have in stock, as some goods were sold out (and those I most wanted). Also I saw the item i wanted in other size and did ask them replace, they did not want. Customer service very unhelpful, and bad at answering and helping. Very… Read Full ReviewVisit asos.com
Written on: 18/02/2010
DO NOT EVER EVER EVER ORDER FROM ASOS. THE EXPERIENCE IS A COMPLETE NIGHTMARE (WHICH IS TOO BAD BECAUSE THE CLOTHES ARE CUTE) ANYHOW, MY ORDER TOOK WEEKS TO ARRIVE TO THE US AND THE SIZES WERE ALL COMPLETELY OFF. THEN, I RETURNED THE ORDER AND THEY GAVE ME BACK MY MONEY. THE CATCH: ONCE YOU MAKE AN ORDER, THEY KEEP YOUR CREDIT CARD ON FILE. THE CHARGED MY CARD FOR ANOTHER PURCHASE THAT I DIDN'T MAKE AND WILL NOT GIVE ME MY MONEY BACK!! THEIR "CUSTOMER SERVICE" CLAIMS THEY DON'T HAVE IT ON… Read Full ReviewVisit asos.com
Written on: 12/02/2010
I SO should have read those reviews before ordering... I live in Canada and its been 3 weeks now and still i'm waiting for my clothes, which are helds somewhere in this world. Absolutely no way to communicate with people from the website for help. I'm happy to see i'm not the only one, but horrified to see that some people haven't got their money back. Won't ever again do business with asos… Read Full ReviewVisit asos.com
Written on: 10/02/2010
I have used ASOS alot in the last 2 years and have never had any problems. Delivery (even though I opt for Super Saver - 5 day delivery) usually arrives the next day! I always triple check my order so I can be in no way disappointed when my goods arrive. Aslong as you review everything properly you should have a very pleasant experience with them. I would recommend ASOS to anyone! You should check out their Facebook page too cos they do competitions every so often (I won £20 to spend online on… Read Full ReviewVisit asos.com
Written on: 07/02/2010
ASOS CUSTOMER SERVICE IS PATHETIC! IF YOUR ORDER IS PROCESSED SMOOTHLY THEN YOU ARE LUCKY. IF THERE IS ANY PROBLEM, YOU WILL NEVER GET IT RESOLVED. EVER. THEY WILL JUST GIVE YOU GENERIC EMAILS AND ASK YOU TO WAIT WAIT WAIT WAIT. I HAVE MONEY BEING HELD RANSOM. DO NOT ORDER!… Read Full ReviewVisit asos.com
Written on: 31/01/2010
I have not been able to purchase. I am repeatedly told there is a 'technical' issue with addresses in the US and I can not complete the order. Hard to be believe that this is the best 'e-tailer of the year.' After reading the reviews, I am thinking of not wasting any more of my time. Are US addresses that difficult to program?… Read Full ReviewVisit asos.com
Written on: 29/01/2010
Despite having read many negative reviews about ASOS, I still decided to give it a try as I believe its sales items are quite a bargain.
My order arrived Australia within a week via standard courier, they gave me a tracking reference number for the parcel so I was able to track online (status updates daily) to see where it was. I was not home when it was first deliverred and the delivery was easily rearranged for the following day. Well-packaged and very good quality (same as shown on their… Read Full Review
Written on: 28/01/2010
Still waiting for an order from ASOS. It was told that package was shipped out on 30/1/09, and expected date of delivery will be 11 working days later 14/1/10. However, my package didnt come on time, so i emailed their customer care. Again they told me to allow another 11 working days for postal delays. there was no tracking number to the parcel. couldnt track where it was. have no idea if its safe. no assurance to your package. Customer care were evasive and did not take any action… Read Full ReviewVisit asos.com
Written on: 25/01/2010
Terrible, terrible experiance!
I looked online to see Im not the only one DISGUSTED with their service, asos's customer service doesn't really exist. It's just some fancy wording to cover up the pathetic and dissapointing truth that they don't value their customers.
Some people have ahd great experiances, and great, however word of warning:
IF YOU SNED ANYTHING BACK TO ASOS WITHOUT RETAINING/KEEPING A PROOF OF POSTAGE THEY WILL KEEP YOUR ITEM NOT REFUND YOUR MONEY AND BLAME THE SITUATION ON… Read Full Review
As rated by our community of reviewers
" Superb quality product, quickly delivered and no problems. " Read More
" First impressions count! " Read More
" Hopeless " Read More
" Appropriate ethnic wear " Read More
Written by Ksonia
" Excellent Customer Service. Beautiful dresses for a small price and... " Read More