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Written on: 27/05/2010
I ordered apair of jeans at www.asos.com nearly two months ago.First, I got the wrong jeans, so I returned it.Then they would send me a ney pair, but again, they sent the wrong ones. Suddenly they didn't even have the jeans that I had originally ordered. They promised me to pay for the postage expences since it was their fault, but I haven't recieved the payment yet. I have written so many times and it's always a different person from custumor service, and they don't read the… Read Full ReviewVisit asos.com
Written on: 23/05/2010
Wow there are alot of negative comments on here. I personally have had no issues with them. I ordered several items (on different occasions) using the free supersaver shipping (i'm based in london) I actually received everything pretty quickly (way before the stated delivery time frame)! The quality was also good too. A thumbs up from me. I will definitely keep shopping there… Read Full ReviewVisit asos.com
Written on: 22/05/2010 by LuisT (1 review written)
Good site, they have a great range of brands and ranges. Didn't have any issues. Has a good range of products on their site. The comments from previous reviews and on their forums did worry me though as it looks like others had problems.
Everything went ok for me, would use again and well priced as well so can't complain… Read Full Review
Written on: 20/05/2010
ordered a pair of superdry shorts, asos brand jeans and t-shirt, and a g-star jacket, all for under £70, used the free delivery promo, got them on time everything fitted, and the asos brand t-shirt and jeans fitted better and were of better quality than allot of expensive brand clothing I own! there really are no downsides to asos except the time it takes to browse there HUGE selection!… Read Full ReviewVisit asos.com
Written on: 17/05/2010
horrible! ordered 3 dresses on 9/5 payed for next day delivery! still waiting! I e-mailed them 4 times before i eventually got a reply!they said the delivery company has missorted it to london (which is nowhere near me I live in manchester!) and they cant do anything to help me. I just have to wait until it comes!(if it comes) NO REFUND! NO REFUND FOR DELIVERY CHARGE! DISGRACEFUL CUSTOMER SERVICE! NEVER AGAIN! FUMING! STEER CLEAR OF THIS SITE!… Read Full ReviewVisit asos.com
Written on: 11/05/2010
I am absolutely disgusted with both the quality of this item and the customer service behind the company. Within the first day of wearing the coat all the front buttons had fallen off. I then had to go out of my way to get the item back to them for them to send out another coat of exactly the same poor quality. You would have thought they would have checked the second coat for quality issues before sending it out.. but the same thing happened with the replacement. I have been battling this out… Read Full ReviewVisit asos.com
Written on: 09/05/2010
I live in Washington DC which can be tricky for international companies since DC is not technically a state. When I emailed them and told them that DC was not an option in the scroll-down window for delivery they promtly replied. the next time I checked the website the error was fixed.
BUT manke sure that the quality of the clothes you purchase is good. On soooo many of the runway clips you can tell that the shirt or dress or skirt is see thru! but that is what you get for cheap clothes!… Read Full Review
Written on: 08/05/2010
Never have problem with them until now. They sent me the wrong item because the item I have ordered was out of stock. I was given discount for this error and ordered somthing else. I was expecting delivery for the new order but received an email saying that I have returned the parcel and refund has been issued. I emailed the customer care and bascially is not their problem and nothing they could do. The website is not updated when item is not in stock. I agreed that YOOX is alot better… Read Full ReviewVisit asos.com
Written on: 05/05/2010
This website is horrible!!! Don't buy anything from this website if you live in the US. I ordered two dresses about four weeks ago, and I am STILL WAITING for them. I am highly upset. There is no reason why it should take that long to receive my order. ALSO not to mention one of the dresses they allowed me to purchase and pay then revoked the order due to not having the dress anymore what kind of mess is that. I am also going to report them to Better Business Bureau as I have yet to reveive me… Read Full ReviewVisit asos.com
Written on: 05/05/2010 by carrierobson (2 reviews written)
these guys are definately priced well and you can always find something for every occassion..but recently over the last few orders they seem to leave you parcels where every they want to and don't take it back to the local post office where you can go in and sign for it. Im not talking normally postage im talking next day delivery and recorded delivery where you are menat to sign for it. Twice now they have had some random person sign and ive never been able to track them down so great on price… Read Full ReviewVisit asos.com
Written on: 30/04/2010
Made my first order in 16/04, "shipped" in 17/04 and still waiting for it.
There is no way to track down your order or to have a prof of shipping!!!
I made several orders from others sites in the UK and allways take about 5 working days to get to Portugal.
This is the first and the last time asos.
Asos sucks big time!!! dont buy. Go to YOOX.com instead… Read Full Review
Written on: 29/04/2010
i live in Australia and buy most of my clothing from Asos. i shop from asos very frequently and have never had trouble with shipping. it's always on time.
i haven't really had the need to deal with the customer service much, however i am overall very happy with the clothes, quality and would certainly recommend… Read Full Review
Written on: 28/04/2010
I don't understand why everyone is blaming delivery on ASOS. It's the couriers that don't deliver on time, not ASOS... Anyway, I live in Georgia on a college campus and I ordered 2 pairs of shoes on two different occasions from ASOS. The first time, I paid for standard shipping and the package arrived a day late. I was a little concerned but since it's international, I didn't freak out. The second time I ordered next day and it got here on time [not literally next day, but within 2 days] both… Read Full ReviewVisit asos.com
Written on: 26/04/2010
I am amazed at the poor customer service from this otherwise excellent company. I have emailed them three times with questions and had no reply. It seems ASOS is happy to take your money and melt a way when you have a query. Not good enough at all. What a shame.
… Read Full Review
Written on: 26/04/2010
Had a great experience with Asos, delivery was free and took only a couple of days. Products were good quality and as described/pictured on the website. I had to return a couple of items as they weren't the right fit for me, using the free return service was easy, confirmation of the refund came within a couple of days and was in my bank within a week, including the banks transfer systems! Couldn't of expected any more from an online shop… Read Full ReviewVisit asos.com
Written on: 20/04/2010
After reading so many negative reviews i was pretty skeptical about ordering from this site. nevertheless i thought i would give it a shot since there were so many quite clothes. i have since ordered twice and rec'd both in the mail only a few days late (i live in canada). i expected it to sent by a more trackable method instead of standard mail but as long as it gets here then i'm fine. i love the clothes and will continue to order from asos :)… Read Full ReviewVisit asos.com
Written on: 17/04/2010
I live in New York City and when i found this site i was so HAPPY! I made 5 orders in about a week! (i kept finding new stuff and i just could not help myself!) shipping is only $6 so i didn't mind ordering so many different times! Every order arrived ON TIME if not a little early!! Now as far as sizing I would say if you follow the guide you will be fine, its just the same as BEBE sizing. So if you wear a small in BEBE buy a small in ASOS and so on. the quality of the clothes again i would… Read Full ReviewVisit asos.com
Written on: 10/04/2010
In short... I ordered 2 dresses - the third time they arrived they still weren't right (wrong sizes/faulty etc). Quite frankly their communication via automatic email is ridiculous. They find email more 'personal' than telephone - whatever! A sorry state of affairs with no care or personal touch!… Read Full ReviewVisit asos.com
Written on: 09/04/2010 by jbear34 (2 reviews written)
I didn't really have high expectations after reading so many poor reviews of the site however, much to my surprise; I found the service from ASOS.com was excellent. My clothes arrived within 3 days of me ordering them
The clothes were ASOS own brand and were inexpensive. I was impressed with the delivery time, although I have to say that the material of the item wasn't that great, but considering the low price, that is only to be expected. I would use ASOS again as I found them quite… Read Full Review
As rated by our community of reviewers
" No customer service whatsoever. " Read More
" Great service and great products. " Read More
" Do not deal with this company they take your money and you never ge... " Read More
" Terrible " Read More
" Missing item fro parcel - not being resolved " Read More