ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★★★★

“I've been using ASOS for a while now, ever since...”

Written on: 29/05/2008

I've been using ASOS for a while now, ever since summer 2007 when I first got hooked, all I wanted was some sunglasses and now I can't stop!!!

I have never ever ever had a problem with them. Customer service has always been helpful, delivery has been extremely quick, and the overall product is amazing, as is product availability.

The other day I ordered some things and they were delivered the next day although I had paid for standard (3-4 I think) delivery! Yay ASOS!

Most people downgrading ASOS… Read Full Review

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★★★★☆

“I like asos.com I think it has great ideas and some of...”

Written on: 28/05/2008 by Ro99 (1 review written)

I like asos.com I think it has great ideas and some of the clothes are at great prices, delivery arrived for me on time and what I wanted. Overall I have found them to have an efficient delivery system and the clothes to be good… Read Full Review

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★☆☆☆☆

“It is now twice that i have had a bad experience with...”

Written on: 22/05/2008 by minto (1 review written)

It is now twice that i have had a bad experience with ASOS.
Firstly, my order arrived a week late, even after paying extra for next day delivery.
Second time I ordered shoes and a jumper came? even when it said my shoes on the invoice. I have contacted them a few days ago and yet to hear anything.
They also expect you to pay for the return of an item that you didn't even order!… Read Full Review

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★★☆☆☆

“They are ok, but I've noticed that now they are...”

Written on: 16/04/2008 by yesirrr (1 review written)

They are ok, but I've noticed that now they are stocking "premium brands" they are getting a bit lax, like they don't really care about pleasing the customer. I have received the wrong size items more than 5 times, and a lot of the clothing is really poor quality. I've returned a fair few items because they look nice on screen, but in reality it looks really cheap like west one kind of clothing (anyone buy the shirt in the style of Penelope Cruz... shame!!)
I have also noticed a lot of the… Read Full Review

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★☆☆☆☆

“After 2 successful orders, I bought a pair of shoes....”

Written on: 15/04/2008

After 2 successful orders, I bought a pair of shoes. One week later a package arrived, with shoes in it. But definitely not the shoes I ordered! I could see what went wrong, the label on the box told the shoes I bought were in it. So I followed the return policy, contacted someone from customer care so that they knew my package was on the way. I had also enclosed an address label the man from ASOS sent me. Today (a month later!) I received an e-mail with the message:
"Our Quality Control Team… Read Full Review

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☆☆☆☆☆

“Terrible. I ordered a dress form ASOS to wear for my...”

Written on: 19/03/2008 by clairepepper15 (1 review written)

Terrible. I ordered a dress form ASOS to wear for my birthday and paid for next day delivery to get it well on time. I entered my new address as the shipping address and and the confirmation email said shipping address was to Nottingham (i live in London).

ASOS responded saying that although it was not yet dispatched they could not do anything to change it going to Nottingham, nor would they cancel my order… Read Full Review

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★★★★★

“I ordered a dress from Asos late Friday night and paid...”

Written on: 19/03/2008

I ordered a dress from Asos late Friday night and paid for standard delivery, which they said would be 3 to 4 working days. My dress actually arrived early Tuesday morning which was great. The dress is good quality and I will definitely buy from Asos again… Read Full Review

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★★☆☆☆

“I've used Asos many times. I thought it was a great...”

Written on: 06/03/2008

I've used Asos many times. I thought it was a great site at first, with plenty of choice. But the quality of the clothes is so poor. I ordered a knitted cardigan that was unravelling in 3 different places after a day. I also got two tops which were really nice but are now falling apart, its really disappointing. Also they leave your package on your doorstep if you are not at home when they deliver. They do not give you a chance to track your item. A few weeks ago i ordered a dress for a last… Read Full Review

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★★★☆☆

“Don't like to pay to sent items back. Already lost P...”

Written on: 26/02/2008

Don't like to pay to sent items back. Already lost P & P which is expensive anyway… Read Full Review

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★★★☆☆

“asos normally delivers on time and the price and...”

Written on: 10/01/2008

asos normally delivers on time and the price and selection is very good but can take longer than the time they state for delivery, they do not give you a delivery date or time so u never know when its coming… Read Full Review

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★★★☆☆

“On the ASOS website it states that if you are...”

Written on: 28/12/2007

On the ASOS website it states that if you are unavailable, the delivery service will leave a note with details of where you can collect your items. I did not receive the note, and my boots had been left outside and were wrecked after 1 week of wearing them. That's normal wearing; I didn't go hiking in them or anything.

I have complained. We'll see what happens!… Read Full Review

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☆☆☆☆☆

“Worth braving the crowds and paying the exrta tenner...”

Written on: 20/12/2007 by egordon (1 review written)

Worth braving the crowds and paying the exrta tenner in the shops! MUCH less hassle!… Read Full Review

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☆☆☆☆☆

“I think there are far better sites and 'customer care'...”

Written on: 18/12/2007 by doodlebox (1 review written)

I think there are far better sites and 'customer care' available! As far as I'm aware the website failed and lost my order.
- Delivery shambolic - have 2 packages and still awaiting on the 2nd 2 weeks later. In my opinion it was general bad service and the goods that did arrive damaged and poor quality… Read Full Review

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★☆☆☆☆

“I spent nearly an hour looking through the site but...”

Written on: 13/12/2007

I spent nearly an hour looking through the site but when i try to shop it wouldn't take my password and couldn't confirm my address so i got frustrated and gavu up. I was going to go on again to-night but i started reading the reviews from customers about after sale service and delivery and i have decided not to go ahead… Read Full Review

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☆☆☆☆☆

“My order never arrived and they don't answer their...”

Written on: 08/12/2007

My order never arrived and they don't answer their customer care questions so i am in limbo 20 days later with no responses from ASOS as to where my order is or anything!! Soooo annoyed… Read Full Review

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☆☆☆☆☆

“I've now had two bad experiences with this company...”

Written on: 05/12/2007 by suffy50 (1 review written)

I've now had two bad experiences with this company after deciding to give them the benefit of the doubt. Wanted an outfit for a particular day so order next day but apparently I had to do a security check which I sent back straight away. Then nothing...no word from them that they'd received it and I even tried to set up a new account with a new card and try order again...but oh wait SECURITY CHECK!!
ASOS are the WORST site on the internet, they used to be really good but now I will never use a… Read Full Review

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☆☆☆☆☆

“The order that I placed for some hair straighteners...”

Written on: 05/12/2007

The order that I placed for some hair straighteners from ASOS never came, and I can not contact them!… Read Full Review

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★★★★☆

“The ASOS website has a great variety of clothes,but...”

Written on: 17/11/2007 by gulja (1 review written)

The ASOS website has a great variety of clothes,but the quality is sometimes is not as good if it's not branded.Also sizes may vary, sometimes a size 8 is a bit tight or to loose..Otherwise it's another option for unique buys… Read Full Review

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★☆☆☆☆

“will never purchase with them again!”

Written on: 11/10/2007 by meldasmell (1 review written)

will never purchase with them again!… Read Full Review

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★☆☆☆☆

“Will not use ASOS again!”

Written on: 01/08/2007 by ukhartman (1 review written)

Will not use ASOS again!… Read Full Review

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