ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★☆☆☆

“i have been shopping with ASOS for the last year now,...”

Written on: 25/11/2008 by charlielh86 (1 review written)

i have been shopping with ASOS for the last year now, at first i found them fairly ok, but I've noticed the quality of there clothes and stuff has become seemingly cheaply made. some items appear to be very poorly made, not true to size, and don't match the pictures shown on their website at all! I've just ordered some boots off them today, if i have to return them for any reason then i won't be buying off ASOS again,they will lose my custom for good… Read Full Review

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★★★★☆

“Bought a dress on Wednesday for next day delivery...it...”

Written on: 22/11/2008

Bought a dress on Wednesday for next day delivery...it went out with the wrong service and I wasn't notified. I had to chase them after I spent whole day waiting on it. They were really good once I contacted them, but had used Home Delivery Network, who I've heard can be unreliable. ASOS refunded all my shipping and chased HDNL to get the item to me before I went out. I would recommend, as they were quick, friendly, and efficient… Read Full Review

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☆☆☆☆☆

“I didn't receive any contact from ASOS to tell me my...”

Written on: 22/11/2008

I didn't receive any contact from ASOS to tell me my delivery wasn't coming and I waited in all day and didn't have an outfit for the very special evening I had planned. I hate them… Read Full Review

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★☆☆☆☆

“I feel I've experienced disappointing post sales...”

Written on: 19/11/2008

I feel I've experienced disappointing post sales customer service. I spent about £120 on my first order and had to return an item as it did not fit but I have not been able to follow up as there isn't any phone number provided and I haven't received any correspondence from them yet regarding a refund despite sending emails. Very frustrating experience and I would think twice before purchasing from them again. Also agree with some of the other comments regarding poor quality of material used on… Read Full Review

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★☆☆☆☆

“Very disappointing customer services department. I...”

Written on: 14/11/2008

Very disappointing customer services department. I ordered £100 worth of goods which never arrived and money was taken from my account. After complaining they refunded me, but not fully. I'm still trying to get all of my money back and the customer services department are arrogant and not at all apologetic for the inconvenience they have caused! I expected better… Read Full Review

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★★☆☆☆

“I find the items I've ordered from ASOS to not only be...”

Written on: 14/11/2008

I find the items I've ordered from ASOS to not only be expensive but seem to be made of inferior quality material. The worst of all is that in my experience the colours are not true to pictures at all. I ordered so many dresses and tops and my cream tops looked YELLOWISH in reality, like how they would when you put a white clothing in the wardrobe and it gets stained yellow with age, and my faint yellow dress turned out deep yellow, and my babypink top looks like muddy pink. I am not… Read Full Review

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☆☆☆☆☆

“my order with asos never even went through because of...”

Written on: 24/10/2008

my order with asos never even went through because of their persistent security check and what I see as their lack of responsibility. I had my order cancelled 3 times and found out later that it was their system error. although I kept emailing them asking what was going on, they just asked me to resend personal information to clear my account. when I did resend it I received no more responses!
a week later they said they did get my email but didn't receive the information.

while I was waiting… Read Full Review

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Nataliuska's Comment

Written on: 03/01/2009

hi there! my order also got cancelled for some security reasons about 5 days ago and they informed me the same day the items should had arrived! i couldn't believe it because they did take my money out straight away when i ordered it. it makes me think, they should do the security checks before they take out my money because i am still waiting for them to put my money back. could you tell me when they refunded your money please? i am getting worried now!!
<br/>thanks
<br/>
<br/>

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★★☆☆☆

“i.e. Still waiting for a refund of items to be paid...”

Written on: 12/10/2008 by superdry09 (1 review written)

i.e. Still waiting for a refund of items to be paid from start of september (now mid oct).
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★☆☆☆☆

“I can't find a telephone line so when problems occur...”

Written on: 10/10/2008 by lisajb (1 review written)

I can't find a telephone line so when problems occur and I need to speek to someone which has meant an ongoing email disucussion which is taking months and is difficult to explain clearly. I have recieved a standard email many times in ragard to the same issue very annoying. It has been 5 months and I am still waiting for a refund. My bank account was closed down before the refund went in so it is impossible for the funds to have gone in, they are then supposed to send you a cheque. They have… Read Full Review

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★★☆☆☆

“ASOS may have good clothes and a lot of them are very...”

Written on: 09/10/2008

ASOS may have good clothes and a lot of them are very nice, but when it comes to delivery, I was very disappointed. They have no phone number listed on the website to call if you are having any problems, which I feel is just screaming out for things to go wrong.

We ordered a very nice dress from them two weeks ago and was told it was shipped two days afterward. I'm still waiting for the delivery. We emailed to ask where the item was and they said it had been lost in transit and they would send a… Read Full Review

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☆☆☆☆☆

“I have been shopping on asos.com since Dec 2004. I...”

Written on: 08/10/2008

I have been shopping on asos.com since Dec 2004. I have always loved the service and products and have now got all of my friends buying from the site. 10 days ago I ordered two items which I never received and have heard nothing form Royal Mail. After contacting Asos customer care I have received no reply yet and am very disappointed. No phone number on website, which is a recent thing. I will never use them again… Read Full Review

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408073_Tranha3's Comment

Written on: 09/10/2008

I had the same problem too, I placed an order on 3oth Sept and it is now the 8th and still no goods. It said my goods were delivered on 3rd Oct when I checked the tracking site but I didn't received anything that day. I purchased 2 tops and a pair of flip flops. I also emailed Customer Service but had no reply, I emailed them 3 more times and still waiting for a reply. I have never had this problem before with ASOS, it seems like this is only been happening recently. What can we do?

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★☆☆☆☆

“I feel that Asos.com needs to improve their policy....”

Written on: 27/09/2008

I feel that Asos.com needs to improve their policy. They told me because it says on the website that they don't refund the initial postage fee it is ok for them to charge it for an item I did not end up getting because they didn't have a replacement dress. It was out of my control that I received a faulty item and then I am told I have to foot the loss for the postage. I find that unbelievable and poor customer service. I will never buy from them ever again… Read Full Review

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★☆☆☆☆

“I received no replies from ASOS to email or complaints...”

Written on: 03/09/2008 by lisagallaher (1 review written)

I received no replies from ASOS to email or complaints when my order was delayed ages by the carrier. No phone number listed on the website to call, and I had to pay own returns, also delivery cost can be steep too. I would NEVER use them again after being a customer for 5 years as I feel they have gone downhill big time… Read Full Review

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★★★★☆

“I absolutely love the choice of products on ASOS and...”

Written on: 02/09/2008 by JustJenny1975 (7 reviews written)

I absolutely love the choice of products on ASOS and it has become a favourite of mine ever since I started shopping there last year. I am always guaranteed to find something I desperately want to buy.

The price of the products is always very reasonable and is definitely very competitive compared to high street shops and it gives me an excuse to hop on and look for bargains.

The selection of products is massive with all the latest trends, and it is very easy to navigate the site.

Delivery is… Read Full Review

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★☆☆☆☆

“I have ordered twice from ASOS, first order was...”

Written on: 02/09/2008 by frogaline (1 review written)

I have ordered twice from ASOS, first order was delivered extremely fast and I was really pleased, so I placed a second order. I must say that I am a BFPO customer (British Forces Post so not in the UK) but ASOS website says that they can deliver. In fact, it seems they can't. My second order was sent using UK carriers (??), as I flagged this up to ASOS, they sent a replacement using again UK carriers, so apparently now I will get a refund (though I am not sure when, and have received no… Read Full Review

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★★☆☆☆

“I like the clothes ASOS sell but once I had a problem...”

Written on: 01/09/2008 by domino5000 (1 review written)

I like the clothes ASOS sell but once I had a problem it took ages to resolve it. They say on their the website 'we find it more efficient to answer your queries via email rather than phone' - great! I don't find it efficient at all!
'We do our best to answer all queries within 1 working hour' - but somehow it always took at least one day in my case, not good if I've spend hundreds of pounds and pay for a next day delivery! I'd expect much better customer service!… Read Full Review

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★★☆☆☆

“I have been using ASOS since 2006 and up until...”

Written on: 29/08/2008 by kezzylet (8 reviews written)

I have been using ASOS since 2006 and up until yesterday i absolutely loved it, every month i would spend well over £200 on shoes/ clothing/accessories and never had a problem.

Until yesterday, i ordered a beautiful dress for a night out on saturday (plus about 7 other items...confessed shopaholic here) the quality of it was outstanding, lined with bones to hold the top in place. However i am a traditional size 12, never in my life i have i had to buy a 14 anywhere as it drowns me, I have a… Read Full Review

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406858_Jordzlsmith's Response to kezzylet's Review

Written on: 04/10/2008

I also bought a gorgeous dress off this website several days ago with next day delivery to wear out for a birthday this weekend. I ordered a size 14 (normally a size 12) to ensure it would be ok as my sister said the sizing was a bit dodgy! Shockingly this this dress did not fit my size 10 friend and just fitted my size 8 friend! Completely disappointed will never order from there again nor will my friends!

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☆☆☆☆☆

“I'm writing from Spain, Canary Islands. I have made 7...”

Written on: 27/08/2008

I'm writing from Spain, Canary Islands. I have made 7 orders with ASOS by now and, although they confirm that they ship to Canary Islands, only one of my orders have arrived to my house, other two I had to give them an address from a friend in the mainland and the other four orders have been returned to them, that's what they said, because nobody picked up the parcel. I don't even think that the parcel arrived to Spain and there is no evidence of an attempted delivery in any of these occasions… Read Full Review

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★☆☆☆☆

“The thought the quality of the clothes I ordered from...”

Written on: 26/08/2008 by JNesis (1 review written)

The thought the quality of the clothes I ordered from ASOS seemed really shoddy. The website takes pretty good photos with the clothes on the models, but when they arrived, they looked like stuff I could have got down the local market. IN FACT - I actually went to a local store and found the same item that I had paid £38 for for £20! I thought the whole idea of buying online was to save costs?

The fact that I had to pay for delivery of my items, plus the cost to return them all is a right… Read Full Review

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★☆☆☆☆

“A lot of choice, but unhappy with the quality and...”

Written on: 04/08/2008

A lot of choice, but unhappy with the quality and customer service. I find that ordering off asos.com is really a bit random, concerning returns that you have to pay for, quality, the time it takes to arrive... I won't be ordering from them again!… Read Full Review

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