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Written on: 10/04/2010
In short... I ordered 2 dresses - the third time they arrived they still weren't right (wrong sizes/faulty etc). Quite frankly their communication via automatic email is ridiculous. They find email more 'personal' than telephone - whatever! A sorry state of affairs with no care or personal touch!… Read Full ReviewVisit asos.com
Written on: 09/04/2010 by jbear34 (2 reviews written)
I didn't really have high expectations after reading so many poor reviews of the site however, much to my surprise; I found the service from ASOS.com was excellent. My clothes arrived within 3 days of me ordering them
The clothes were ASOS own brand and were inexpensive. I was impressed with the delivery time, although I have to say that the material of the item wasn't that great, but considering the low price, that is only to be expected. I would use ASOS again as I found them quite… Read Full Review
Written on: 09/04/2010
Perhaps, if you live in UK, you fare better. But if they have to deliver to US, it's a crapshoot. There is a third party delivery company involved, which ASOS don't talk directly to. So, as of now (8 days late), I'm still waiting for someone to tell me where my parcel is, let alone when it arrives. Perhaps it will eventually get here, but at this point I've no idea when, if ever… Read Full ReviewVisit asos.com
Written on: 08/04/2010
I really should have listened to the people giving the reviews before ordering because now I've been through what they went through.
Asos's website is user-friendly and easy to understand, they have good clothes and really that's all their good points. Everything else is bad especially their customer services and delivery.
What is the point of having a next-day delivery if it won't be next day? They use HDNL who are just as bad as ASOS... In conclusion, DO NOT ORDER FROM THEM. The trouble… Read Full Review
Written on: 28/03/2010
After looking through the ASOS.com website millions and millions of times, I finally decided to finally buy.. I was a bit worried because of all the bad reviews about shipping/quality of the dresses/customer service, but everything turned out perfectly! my shipment was shipped out a couple of days after I ordered the dresses. they estimated the delivery date to be 3/15, but they didn't actually arrive until 3/22 (I didn't mind to much, at least they came!). I was a bit surprised when I received… Read Full ReviewVisit asos.com
Written on: 23/03/2010 by plchit (1 review written)
I am from Asia and tried ordering some beauty products through ASOS once last month. I did not actually counted the time for delivery, as usually orders to asia take quite a long period to be shipped, though I believed the delivery was roughly on time(received within 3 weeks).
The goods were not as safely packed as I thought they would, but anyway, I am satisfied with their service as long as the products inside remained intact.
Despite the loads of negative comments here, I am still quite… Read Full Review
Written on: 22/03/2010
I'm quite surprised by the reviews on here. I ordered very competitively priced designer label undies and nightwear on Saturday evening from the Outlet section of the website and took advantage of the free next day delivery (for order >£100 goods). They arrived with me on Monday. All as described and very lovely. I'm pleased anyway!!… Read Full ReviewVisit asos.com
Written on: 21/03/2010
I ordered a voucher for my friend for her birthday to be sent electronically by email, it never got sent on the date req. Chased, chased & chased to get automated emails back. Eventually cancelled my order still waiting for my money back after chasing them again. Absolutely appalling service. Will never order or recommend to anyone I know.
I really didn't want to give them 1 star but had to, to fill out this review!!… Read Full Review
Written on: 19/03/2010 by dontbuyasos (1 review written)
If you are about to buy from them STOP and run away and never look back, you are headed for many problems. Anyone who has written a review on this site most likely works for ASOS. The assiest most disrespectful, arrogant and down right liers scum of the universe of fashion sites. STAY AWAY, YOU HAVE BEEN WARNED… Read Full ReviewVisit asos.com
Written on: 10/03/2010
After patiently waiting 5 weeks (and being told item was on the way, also no tracking data available) and spending nearly $500 on the purchase price, I was later informed the item was lost, would not be replaced and a refund could take an additional two weeks. Presently I'm 'out' $468 with nothing to show for it. ASOS' website looks cool, nice clothes and plastered with all sorts of accolades about shipping and customer service. Don't believe the hype. I will never shop here again. My worst… Read Full ReviewVisit asos.com
Written on: 08/03/2010
Both dresses looked as though they had been worn and washed then returned to asos by previous customers. I emailed asos to express my disappontment - this was a complete waste of time as all I received was a standard email telling me to return the items. I filled in the paperwork correctly and sent the items via Special Delivery to make sure they got to asos. One of the returned dresses has mysteriously gone missing after delivery to asos. All I have received is another standard email that… Read Full ReviewVisit asos.com
Written on: 08/03/2010
I've shopped at ASOS for years.
Being a true shopaholic I can't seem to stay away despite numerous awful experiences and misleading pictures.
The first time the awful experience was due to their horrible courier company in my country (not UK). They either throw your package outside your door (where people can steal it), or lie and don't deliver at all.
Second time I provided an address which their courier company apparently don't deliver to. - But nobody told me that. I only found out when… Read Full Review
Written on: 08/03/2010
Too frightened to order now as I have read numerous reviews and its just not worth the risk living outside of the UK, get your act together ASOS,you are losing valid customer's with your bad reviews… Read Full ReviewVisit asos.com
Written on: 05/03/2010
OUTSTANDING, Never had a single problem. People who say that they have problems are a very very small minority. This is a great website, with great designer labels, look around for a discount code on the web, grab a bargain. Never had a single problem, easy returns!!… Read Full ReviewVisit asos.com
Written on: 04/03/2010
Absolute scum. Sent me a ripped leather jacket and only offered standard return policy after I emailed to say how disappointed I was. No offer of 10% off next purchase, next day delivery on replacement nothing. they obviously don't have a problem with poor service!… Read Full ReviewVisit asos.com
Written on: 04/03/2010
ASOS really does have poor customer service. I live in London and have had too many issues with ASOS.
1. My delivery was late
2. So I asked to cancel my order and get a refund BUT they completely ignored this and sent the goods to me anyway and charged me the item fee and the higher delivery charge
3. They have no phone number advertised for customer to contact them
4. The customer service people did not read my emails and sent back responses which did not resolve my issue
5. They do not… Read Full Review
Written on: 19/02/2010
I think the reviews on this website are doing ASOS no justice.
I am from the UK and i think ASOS is brilliant. I've been using it for 2 years, but not often, however, every time I have used it, my deliveries have come on time and exactly (if not better) than what I expected.
In response to the person saying the sizes were completely off from the USA, I don't know if you know but in UK the sizes are different to those in the USA. A size 6 here is not a size 6 in the USA.
So in conclusion, I… Read Full Review
Written on: 18/02/2010 by vitucis (1 review written)
Hi... I did order on 27th of January, and was waiting 3 weeks, then I wonder what is happening and do write the email to them. They are saying, I am sorry we lost your order. How it can happen. then they put half money back on my paypal and sending again good they have in stock, as some goods were sold out (and those I most wanted). Also I saw the item i wanted in other size and did ask them replace, they did not want. Customer service very unhelpful, and bad at answering and helping. Very… Read Full ReviewVisit asos.com
Written on: 18/02/2010
DO NOT EVER EVER EVER ORDER FROM ASOS. THE EXPERIENCE IS A COMPLETE NIGHTMARE (WHICH IS TOO BAD BECAUSE THE CLOTHES ARE CUTE) ANYHOW, MY ORDER TOOK WEEKS TO ARRIVE TO THE US AND THE SIZES WERE ALL COMPLETELY OFF. THEN, I RETURNED THE ORDER AND THEY GAVE ME BACK MY MONEY. THE CATCH: ONCE YOU MAKE AN ORDER, THEY KEEP YOUR CREDIT CARD ON FILE. THE CHARGED MY CARD FOR ANOTHER PURCHASE THAT I DIDN'T MAKE AND WILL NOT GIVE ME MY MONEY BACK!! THEIR "CUSTOMER SERVICE" CLAIMS THEY DON'T HAVE IT ON… Read Full ReviewVisit asos.com
Written on: 12/02/2010
I SO should have read those reviews before ordering... I live in Canada and its been 3 weeks now and still i'm waiting for my clothes, which are helds somewhere in this world. Absolutely no way to communicate with people from the website for help. I'm happy to see i'm not the only one, but horrified to see that some people haven't got their money back. Won't ever again do business with asos… Read Full ReviewVisit asos.com
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