ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★☆☆☆

“ASOS may have good clothes and a lot of them are very...”

Written on: 09/10/2008

ASOS may have good clothes and a lot of them are very nice, but when it comes to delivery, I was very disappointed. They have no phone number listed on the website to call if you are having any problems, which I feel is just screaming out for things to go wrong.

We ordered a very nice dress from them two weeks ago and was told it was shipped two days afterward. I'm still waiting for the delivery. We emailed to ask where the item was and they said it had been lost in transit and they would send a… Read Full Review

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☆☆☆☆☆

“I have been shopping on asos.com since Dec 2004. I...”

Written on: 08/10/2008

I have been shopping on asos.com since Dec 2004. I have always loved the service and products and have now got all of my friends buying from the site. 10 days ago I ordered two items which I never received and have heard nothing form Royal Mail. After contacting Asos customer care I have received no reply yet and am very disappointed. No phone number on website, which is a recent thing. I will never use them again… Read Full Review

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408073_Tranha3's Comment

Written on: 09/10/2008

I had the same problem too, I placed an order on 3oth Sept and it is now the 8th and still no goods. It said my goods were delivered on 3rd Oct when I checked the tracking site but I didn't received anything that day. I purchased 2 tops and a pair of flip flops. I also emailed Customer Service but had no reply, I emailed them 3 more times and still waiting for a reply. I have never had this problem before with ASOS, it seems like this is only been happening recently. What can we do?

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★☆☆☆☆

“I feel that Asos.com needs to improve their policy....”

Written on: 27/09/2008

I feel that Asos.com needs to improve their policy. They told me because it says on the website that they don't refund the initial postage fee it is ok for them to charge it for an item I did not end up getting because they didn't have a replacement dress. It was out of my control that I received a faulty item and then I am told I have to foot the loss for the postage. I find that unbelievable and poor customer service. I will never buy from them ever again… Read Full Review

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★☆☆☆☆

“I received no replies from ASOS to email or complaints...”

Written on: 03/09/2008 by lisagallaher (1 review written)

I received no replies from ASOS to email or complaints when my order was delayed ages by the carrier. No phone number listed on the website to call, and I had to pay own returns, also delivery cost can be steep too. I would NEVER use them again after being a customer for 5 years as I feel they have gone downhill big time… Read Full Review

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★★★★☆

“I absolutely love the choice of products on ASOS and...”

Written on: 02/09/2008 by JustJenny1975 (7 reviews written)

I absolutely love the choice of products on ASOS and it has become a favourite of mine ever since I started shopping there last year. I am always guaranteed to find something I desperately want to buy.

The price of the products is always very reasonable and is definitely very competitive compared to high street shops and it gives me an excuse to hop on and look for bargains.

The selection of products is massive with all the latest trends, and it is very easy to navigate the site.

Delivery is… Read Full Review

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★☆☆☆☆

“I have ordered twice from ASOS, first order was...”

Written on: 02/09/2008 by frogaline (1 review written)

I have ordered twice from ASOS, first order was delivered extremely fast and I was really pleased, so I placed a second order. I must say that I am a BFPO customer (British Forces Post so not in the UK) but ASOS website says that they can deliver. In fact, it seems they can't. My second order was sent using UK carriers (??), as I flagged this up to ASOS, they sent a replacement using again UK carriers, so apparently now I will get a refund (though I am not sure when, and have received no… Read Full Review

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★★☆☆☆

“I like the clothes ASOS sell but once I had a problem...”

Written on: 01/09/2008 by domino5000 (1 review written)

I like the clothes ASOS sell but once I had a problem it took ages to resolve it. They say on their the website 'we find it more efficient to answer your queries via email rather than phone' - great! I don't find it efficient at all!
'We do our best to answer all queries within 1 working hour' - but somehow it always took at least one day in my case, not good if I've spend hundreds of pounds and pay for a next day delivery! I'd expect much better customer service!… Read Full Review

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★★☆☆☆

“I have been using ASOS since 2006 and up until...”

Written on: 29/08/2008 by kezzylet (8 reviews written)

I have been using ASOS since 2006 and up until yesterday i absolutely loved it, every month i would spend well over £200 on shoes/ clothing/accessories and never had a problem.

Until yesterday, i ordered a beautiful dress for a night out on saturday (plus about 7 other items...confessed shopaholic here) the quality of it was outstanding, lined with bones to hold the top in place. However i am a traditional size 12, never in my life i have i had to buy a 14 anywhere as it drowns me, I have a… Read Full Review

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406858_Jordzlsmith's Response to kezzylet's Review

Written on: 04/10/2008

I also bought a gorgeous dress off this website several days ago with next day delivery to wear out for a birthday this weekend. I ordered a size 14 (normally a size 12) to ensure it would be ok as my sister said the sizing was a bit dodgy! Shockingly this this dress did not fit my size 10 friend and just fitted my size 8 friend! Completely disappointed will never order from there again nor will my friends!

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☆☆☆☆☆

“I'm writing from Spain, Canary Islands. I have made 7...”

Written on: 27/08/2008

I'm writing from Spain, Canary Islands. I have made 7 orders with ASOS by now and, although they confirm that they ship to Canary Islands, only one of my orders have arrived to my house, other two I had to give them an address from a friend in the mainland and the other four orders have been returned to them, that's what they said, because nobody picked up the parcel. I don't even think that the parcel arrived to Spain and there is no evidence of an attempted delivery in any of these occasions… Read Full Review

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★☆☆☆☆

“The thought the quality of the clothes I ordered from...”

Written on: 26/08/2008 by JNesis (1 review written)

The thought the quality of the clothes I ordered from ASOS seemed really shoddy. The website takes pretty good photos with the clothes on the models, but when they arrived, they looked like stuff I could have got down the local market. IN FACT - I actually went to a local store and found the same item that I had paid £38 for for £20! I thought the whole idea of buying online was to save costs?

The fact that I had to pay for delivery of my items, plus the cost to return them all is a right… Read Full Review

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★☆☆☆☆

“A lot of choice, but unhappy with the quality and...”

Written on: 04/08/2008

A lot of choice, but unhappy with the quality and customer service. I find that ordering off asos.com is really a bit random, concerning returns that you have to pay for, quality, the time it takes to arrive... I won't be ordering from them again!… Read Full Review

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☆☆☆☆☆

“I used ASOS once and NEVER again. I received my 3...”

Written on: 01/08/2008 by grace100 (1 review written)

I used ASOS once and NEVER again. I received my 3 items but ordered 4 and never received it. I have sent emails upon emails regarding this and have never received a reply. I can not find a contact telephone no. I've already paid for my missing item that's £ £ £ down the drain, I've learned my lesson if they have no tel no. don't order!… Read Full Review

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★★★★★

“I absolutely love www.asos.com it is brilliant to...”

Written on: 21/07/2008 by RenaB (15 reviews written)

I absolutely love www.asos.com it is brilliant to navigate and is a joy to go on to. I have not bought clothes as I am wrong size, but have bought shoes, bags and jewellery and makeup etc. and have been really delighted with everything. I think it is good value for money I have just bought nailpolish for £1.50 which is an extremely good one I might add and also a bronzer for £2.50 which again is a lovely product.

I have returned several things to ASOS due to wrong size etc., just bought some… Read Full Review

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★★★★★

“I love ASOS, the clothes are of a high quality, and...”

Written on: 10/07/2008

I love ASOS, the clothes are of a high quality, and the prices are great. I don't think they make it very clear that you can have more than one item in a delivery package and also I don't think they make it clear that you can have next day delivery. I think the delivery program is very weak… Read Full Review

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★★☆☆☆

“I feel I received poor customer service from ASOS and...”

Written on: 07/07/2008 by gat186 (1 review written)

I feel I received poor customer service from ASOS and poor manufacturing quality which has put me off buying anything else from them… Read Full Review

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★★★★★

“This is the first time I've done a review and I'm...”

Written on: 06/07/2008 by belinda41 (2 reviews written)

This is the first time I've done a review and I'm pleased to be positive about the site there is a massive range of goods and you could kit out your entire wardrobe for a season from the comfort of your chair, there's a fantastic variance in prices which allows you still to spend even if your on a budget, the quality is brilliant. I've ordered a few things now and had to send some back (only because of the sizing)the refund was given promptly without question. i would recommend asos to anyone… Read Full Review

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☆☆☆☆☆

“I waited 4 weeks for my delivery and still don't have...”

Written on: 03/07/2008 by cacp3 (1 review written)

I waited 4 weeks for my delivery and still don't have it! I have just been informed my order has now been cancelled all of a sudden and as of yet I am still waiting for a refund! The worst customer care I have ever experienced, will never use them again! I have now sent 8 emails to them (I cannot find a contact phone number on the website!) and have had 0 replies yet… Read Full Review

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★★★★☆

“I first went on asos.com to buy a dress for a wedding,...”

Written on: 21/06/2008 by kiwirach (1 review written)

I first went on asos.com to buy a dress for a wedding, and now I am hooked, have not had a problem with them. Delivery has been extremely quick, and the overall product is really funky clothing with a cheaper price as well, you can get branded clothing as well and I'm always to get what I want too. The other day I ordered some things and they were delivered the next day although I had paid for standard (3-4 I think) delivery! Excellent!… Read Full Review

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★★★★☆

“Recommend anyone and everyone form buying there......”

Written on: 13/06/2008

Recommend anyone and everyone form buying there... they have everything and the clothes are really funky hope this helps because Asos helped me a lot… Read Full Review

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★★★★☆

“I have been buying from Asos quite some time now, And...”

Written on: 07/06/2008 by louise hallas (1 review written)

I have been buying from Asos quite some time now, And I've never had any problems with them. Although don't like paying for returning an item. Think asos should pay for returns… Read Full Review

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