ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★★★★

“I have been shopping with ASOS for three years now and...”

Written on: 17/04/2009 by speakout (86 reviews written)

I have been shopping with ASOS for three years now and have never encountered any of the problems which some reviewers seem to have had. Mind you, maybe I have been lucky in that I have only ever had to return one item and there were no problems on that occasion. From my experience, the initial webiste / shopping experience is great as you get to see close ups of products from different angles and I also like the fact you can see what other people have bought etc. I have never been able to… Read Full Review

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★★★★★

“I bought a North Face jacket from ASOS. Ordered it...”

Written on: 03/03/2009 by flicenflac76 (1 review written)

I bought a North Face jacket from ASOS. Ordered it Friday night and got it Monday morning. The price was by a long way the best on the internet. It was just under £90, the next cheapest was £115. This is bearing in mind that the RRP is £140. Great value! Have read some negative reviews about these guys but have to admit they have been flawless. They also include form with the delivery that allows you to return things should things go wrong. I hope for other users sake that this addresses the… Read Full Review

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★★★☆☆

“i have been a regular customer at asos.com.. as i have...”

Written on: 27/02/2009

i have been a regular customer at asos.com.. as i have read the view above just to let you all no they are contactable by telephone..it is just not shown on there website… Read Full Review

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★★☆☆☆

“I accidently send off my handphone when i was about to...”

Written on: 26/02/2009 by Nataliaj (1 review written)

I accidently send off my handphone when i was about to refund my item. ASOS send it back which i am so grateful about. The refund process is amazing as they did as they spoke...delivery service is amazing too..wide choice of clothes to choose from. The clothes made by asos seem to be the wrong cut and sizing for me… Read Full Review

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☆☆☆☆☆

“Returned 2 items back to ASOS and they only credited...”

Written on: 23/02/2009

Returned 2 items back to ASOS and they only credited me for 1 item. After querying why I was not credited for both items they said that the package only contained 1 item.

I have receipt from Post Office with the weight of package which proves that both items were sent.

After numerous emails (including scanned image of Post Office receipt) have received no replies, this is after several weeks. … Read Full Review

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☆☆☆☆☆

“Asos has plenty to choose from, but...Emailed the...”

Written on: 19/02/2009 by miyal80 (1 review written)

Asos has plenty to choose from, but...Emailed the "Customer Service" department on THREE seperate ocassions about the same matter over a two week period (they promise to repsond within an hour... guys, still waiting...). So far, no response, no receipt of order, no refund.

With no apparent telephone number, and no response to emails, my question is: IS THERE ANYBODY THERE?
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★★★★★

“****ABOUT ASOS*** ”

Written on: 12/02/2009 by kissme2070 (6 reviews written)

****ABOUT ASOS***
Asos first launched in 2000 and since then has won a numerous amount of awards. They have over 9,000 products available with up to 500 new items added each week, you can see why they have won so many awards and have had positive feedback from magazines. Asos is an online fashion store which sells clothes for woman and men, as well as having a beauty section. Asos sell clothes from different brands including High street Brands, Jeans Brands, Boutique, Independent and Designer… Read Full Review

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☆☆☆☆☆

“very very very poor customer service! ”

Written on: 11/02/2009 by CarmanY (1 review written)

very very very poor customer service!
i been shopping with ASOS for 3 years, although i did recieve faulthy iteams before but they did sorted the problem quite quickly!!however few days ago i have recieve a wrong item. i tried to email them, as they promise their customer care team will reply within 1 working hour!!but its been two days i have sent 5 emails and still not one reply!!couldn't find their phone number either. i ordered a cream colour dress, although i did recieved the plastic bag… Read Full Review

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441802_Jadey678's Response to CarmanY's Review

Written on: 18/02/2009

I am having a similar problem at the moment. They have had a real mix-up on the website between two bags i want. Two different items are showing the wrong photos, leading for me to be confused as to what product i need to swap my incorrect item for.
<br/>This is my second time with ASOS and the first time i ordered a brown shoulder bag and recieved the right packaging with a red clutch bag in! Seems to me the people that are packaging need to wake up! As this has happened with every order i have made! Customer service do not seem to understand my problem, as all i get is automated replys or answers to questions i havent even asked!
<br/>

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★★☆☆☆

“wide choice of .clothing, ranging from cheep to...”

Written on: 30/01/2009

wide choice of .clothing, ranging from cheep to designer.. the prices on the goods are not very clear, they look more like codes. i cant believe they were voted best on line clothing.i used to be a regular customer i will now be shopping at oli and others.service is very poor. if u have a problem, u cant speak to anyone over the phone. i had a dispute regarding 2 pairs of shoes i returned it took six weeks to sort out. they dont even reply to all of hyour emails… Read Full Review

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★★★★★

“Reliable delivery - bought various items from ASOS...”

Written on: 20/01/2009

Reliable delivery - bought various items from ASOS around 8 times now and always arrived on time, in good condition. But the thing I like the most is the quality of the images and the fact that you can view item on a real model (I am skinny myself, therefore I can get a pretty good impression on what the item is going to look like on).
Bad point - some of ASOS own brand clothes,such as satin dresses can be of a quite cheapish material that creases badly.
Overall - fantastic website that… Read Full Review

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★★☆☆☆

“I feel that th only reason they dont have a telephone...”

Written on: 20/01/2009 by Bubbalicious87 (1 review written)

I feel that th only reason they dont have a telephone service is to run away from cases like this… Read Full Review

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★☆☆☆☆

“I have ordered from ASOS in the past and have always...”

Written on: 20/01/2009 by Bubbalicious87 (1 review written)

I have ordered from ASOS in the past and have always been very impressed by the service because it is sooo quick even if you don't select the next day delivery; it still comes within 3 days max My most recent item has now put ASOS in my bad books as: 1 they've sent me the wrong item. It has the same product code but the picture i saw doesn't look anything like the jeans they sent me 2. I have contacted them twice and have not received any reply!!! Frustratingly I can find no telephone… Read Full Review

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★★★★★

“I was very concerned when I read some of the reviews...”

Written on: 16/01/2009 by pulse90 (9 reviews written)

I was very concerned when I read some of the reviews as it was my first time ordering with ASOS. I have had no problems with them, everything arrived in correct sizes etc.......................
I will definitely use them again.
It would be useful to have a phone number though!… Read Full Review

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★★★★★

“I have ordered lots of clothes from ASOS.com, they...”

Written on: 09/01/2009

I have ordered lots of clothes from ASOS.com, they have always arrived in the stated time scale and have been excellent quality! The price is great too… Read Full Review

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★☆☆☆☆

“i ordered two dresses about a week ago for next day...”

Written on: 06/01/2009

i ordered two dresses about a week ago for next day delivery i got an email saying the product has been dispatched yet i never received the dresses. then when i use the tracking system its says delivered. but i didn't receive anything in the post and now i haven't received any reply to my emails. i will never shop on asos again i think its just ridiculous… Read Full Review

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★★★★★

“I've been shopping on ASOS for years now, I buy lots...”

Written on: 12/12/2008

I've been shopping on ASOS for years now, I buy lots of clothes from there. They have a huge choice of clothes and accessories and makeup: by ASOS, branded names, and even designer. Every order has been quickly delivered and any questions asked have been answered extremely quickly… Read Full Review

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★★★★★

“My experience using this company is great. Ordered a...”

Written on: 09/12/2008

My experience using this company is great. Ordered a pair of trainers on Saturday morning, they arrived Monday morning! And they were £16 cheaper than Schuh and Sole Trader!… Read Full Review

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★☆☆☆☆

“Poor customer service, if they cannot deliver in the...”

Written on: 07/12/2008 by lisa varty (1 review written)

Poor customer service, if they cannot deliver in the stated time scale, this needs to be looked at very seriously. Also, a phone number needs to be available for customers to be able to contact ASOS on with any problems they may have. Very disappointed so far… Read Full Review

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★☆☆☆☆

“i agree with most of the comments posted about...”

Written on: 05/12/2008 by TYBA (1 review written)

i agree with most of the comments posted about asos...when you need their help the only contact is by e mail, however i have now sent 2 e mails and have received no reply yet. the order has been paid for but it never arrived. the exact same thing happened to a relative and she lost out on her money. i am not a happy customer and will never buy from there again. all i know is my order was dispatched, i just never received it. also i think the quality of the clothes could be better as I find the… Read Full Review

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☆☆☆☆☆

“I ordered a wallet as a present with a good few days...”

Written on: 05/12/2008 by boobs82 (1 review written)

I ordered a wallet as a present with a good few days to spare between estimated delivery and the date I actually needed it for, however instead of a men ' s wallet I was sent a size 6 women ' s vest top! (I don't think my brother would appreciate that as present somehow) The wrong item arrived two days before I needed the wallet so I'd hope I could phone up ASOS to get the correct item shipped ASAP & therefore still have it in time, unfortunately though they do not accept phone calls so I had… Read Full Review

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