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Written on: 16/01/2009 by pulse90 (9 reviews written)
I was very concerned when I read some of the reviews as it was my first time ordering with ASOS. I have had no problems with them, everything arrived in correct sizes etc.......................
I will definitely use them again.
It would be useful to have a phone number though!… Read Full Review
Written on: 09/01/2009
I have ordered lots of clothes from ASOS.com, they have always arrived in the stated time scale and have been excellent quality! The price is great too… Read Full ReviewVisit asos.com
Written on: 06/01/2009
i ordered two dresses about a week ago for next day delivery i got an email saying the product has been dispatched yet i never received the dresses. then when i use the tracking system its says delivered. but i didn't receive anything in the post and now i haven't received any reply to my emails. i will never shop on asos again i think its just ridiculous… Read Full ReviewVisit asos.com
Written on: 12/12/2008
I've been shopping on ASOS for years now, I buy lots of clothes from there. They have a huge choice of clothes and accessories and makeup: by ASOS, branded names, and even designer. Every order has been quickly delivered and any questions asked have been answered extremely quickly… Read Full ReviewVisit asos.com
Written on: 09/12/2008
My experience using this company is great. Ordered a pair of trainers on Saturday morning, they arrived Monday morning! And they were £16 cheaper than Schuh and Sole Trader!… Read Full ReviewVisit asos.com
Written on: 07/12/2008 by lisa varty (1 review written)
Poor customer service, if they cannot deliver in the stated time scale, this needs to be looked at very seriously. Also, a phone number needs to be available for customers to be able to contact ASOS on with any problems they may have. Very disappointed so far… Read Full ReviewVisit asos.com
Written on: 05/12/2008 by TYBA (1 review written)
i agree with most of the comments posted about asos...when you need their help the only contact is by e mail, however i have now sent 2 e mails and have received no reply yet. the order has been paid for but it never arrived. the exact same thing happened to a relative and she lost out on her money. i am not a happy customer and will never buy from there again. all i know is my order was dispatched, i just never received it. also i think the quality of the clothes could be better as I find the… Read Full ReviewVisit asos.com
Written on: 05/12/2008 by boobs82 (1 review written)
I ordered a wallet as a present with a good few days to spare between estimated delivery and the date I actually needed it for, however instead of a men ' s wallet I was sent a size 6 women ' s vest top! (I don't think my brother would appreciate that as present somehow) The wrong item arrived two days before I needed the wallet so I'd hope I could phone up ASOS to get the correct item shipped ASAP & therefore still have it in time, unfortunately though they do not accept phone calls so I had… Read Full ReviewVisit asos.com
Written on: 03/12/2008 by grapefruitcola (7 reviews written)
I constantly shop in asos, but got to be prepared that some clothes do not seem to look like the way they do in the photos, I wish they can use better material for the clothes, the clothes are good for take photos, but if I actually wear it, I don't think it's good enough… Read Full ReviewVisit asos.com
Written on: 02/12/2008
I have paid ASOS for 4 items. They send me an e-mail saying that they dispatched the order and after a several minutes they informed me that they are unable to send me one of the 4 items I have payed and that I cannot cancel the order. They had a product in their list that does not even exist. They debited my money without having the item I have ordered. I do not trust them now… Read Full ReviewVisit asos.com
Written on: 26/11/2008
No phone number listed on website
I feel I received bad customer service
Their own branded clothes don't fit me well and seem cheap quality!
Was disappointed in their customer service! Got sent wrong items and I feel as though they are not willing to help sort out the mess! Can find no number to contact them and they have been slow at replying to my emails! Wont be using ever again!… Read Full Review
Written on: 25/11/2008 by charlielh86 (1 review written)
i have been shopping with ASOS for the last year now, at first i found them fairly ok, but I've noticed the quality of there clothes and stuff has become seemingly cheaply made. some items appear to be very poorly made, not true to size, and don't match the pictures shown on their website at all! I've just ordered some boots off them today, if i have to return them for any reason then i won't be buying off ASOS again,they will lose my custom for good… Read Full ReviewVisit asos.com
Written on: 22/11/2008
Bought a dress on Wednesday for next day delivery...it went out with the wrong service and I wasn't notified. I had to chase them after I spent whole day waiting on it. They were really good once I contacted them, but had used Home Delivery Network, who I've heard can be unreliable. ASOS refunded all my shipping and chased HDNL to get the item to me before I went out. I would recommend, as they were quick, friendly, and efficient… Read Full ReviewVisit asos.com
Written on: 22/11/2008
I didn't receive any contact from ASOS to tell me my delivery wasn't coming and I waited in all day and didn't have an outfit for the very special evening I had planned. I hate them… Read Full ReviewVisit asos.com
Written on: 19/11/2008
I feel I've experienced disappointing post sales customer service. I spent about £120 on my first order and had to return an item as it did not fit but I have not been able to follow up as there isn't any phone number provided and I haven't received any correspondence from them yet regarding a refund despite sending emails. Very frustrating experience and I would think twice before purchasing from them again. Also agree with some of the other comments regarding poor quality of material used on… Read Full ReviewVisit asos.com
Written on: 14/11/2008
Very disappointing customer services department. I ordered £100 worth of goods which never arrived and money was taken from my account. After complaining they refunded me, but not fully. I'm still trying to get all of my money back and the customer services department are arrogant and not at all apologetic for the inconvenience they have caused! I expected better… Read Full ReviewVisit asos.com
Written on: 14/11/2008
I find the items I've ordered from ASOS to not only be expensive but seem to be made of inferior quality material. The worst of all is that in my experience the colours are not true to pictures at all. I ordered so many dresses and tops and my cream tops looked YELLOWISH in reality, like how they would when you put a white clothing in the wardrobe and it gets stained yellow with age, and my faint yellow dress turned out deep yellow, and my babypink top looks like muddy pink. I am not… Read Full ReviewVisit asos.com
Written on: 24/10/2008
my order with asos never even went through because of their persistent security check and what I see as their lack of responsibility. I had my order cancelled 3 times and found out later that it was their system error. although I kept emailing them asking what was going on, they just asked me to resend personal information to clear my account. when I did resend it I received no more responses!
a week later they said they did get my email but didn't receive the information.
while I was waiting… Read Full Review
Written on: 12/10/2008 by superdry09 (1 review written)
i.e. Still waiting for a refund of items to be paid from start of september (now mid oct).
… Read Full Review
Written on: 10/10/2008 by lisajb (1 review written)
I can't find a telephone line so when problems occur and I need to speek to someone which has meant an ongoing email disucussion which is taking months and is difficult to explain clearly. I have recieved a standard email many times in ragard to the same issue very annoying. It has been 5 months and I am still waiting for a refund. My bank account was closed down before the refund went in so it is impossible for the funds to have gone in, they are then supposed to send you a cheque. They have… Read Full ReviewVisit asos.com
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