ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1238
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★★★★

“Had a great experience with Asos, delivery was free...”

Written on: 26/04/2010

Had a great experience with Asos, delivery was free and took only a couple of days. Products were good quality and as described/pictured on the website. I had to return a couple of items as they weren't the right fit for me, using the free return service was easy, confirmation of the refund came within a couple of days and was in my bank within a week, including the banks transfer systems! Couldn't of expected any more from an online shop… Read Full Review

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★★★★☆

“After reading so many negative reviews i was pretty...”

Written on: 20/04/2010

After reading so many negative reviews i was pretty skeptical about ordering from this site. nevertheless i thought i would give it a shot since there were so many quite clothes. i have since ordered twice and rec'd both in the mail only a few days late (i live in canada). i expected it to sent by a more trackable method instead of standard mail but as long as it gets here then i'm fine. i love the clothes and will continue to order from asos :)… Read Full Review

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★★★★★

“I live in New York City and when i found this site i...”

Written on: 17/04/2010

I live in New York City and when i found this site i was so HAPPY! I made 5 orders in about a week! (i kept finding new stuff and i just could not help myself!) shipping is only $6 so i didn't mind ordering so many different times! Every order arrived ON TIME if not a little early!! Now as far as sizing I would say if you follow the guide you will be fine, its just the same as BEBE sizing. So if you wear a small in BEBE buy a small in ASOS and so on. the quality of the clothes again i would… Read Full Review

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★☆☆☆☆

“never ever ”

Written on: 14/04/2010

never ever
i am not first and not the last… Read Full Review

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★★★☆☆

“In short... I ordered 2 dresses - the third time they...”

Written on: 10/04/2010

In short... I ordered 2 dresses - the third time they arrived they still weren't right (wrong sizes/faulty etc). Quite frankly their communication via automatic email is ridiculous. They find email more 'personal' than telephone - whatever! A sorry state of affairs with no care or personal touch!… Read Full Review

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★★★★☆

“I didn't really have high expectations after reading...”

Written on: 09/04/2010 by jbear34 (2 reviews written)

I didn't really have high expectations after reading so many poor reviews of the site however, much to my surprise; I found the service from ASOS.com was excellent. My clothes arrived within 3 days of me ordering them

The clothes were ASOS own brand and were inexpensive. I was impressed with the delivery time, although I have to say that the material of the item wasn't that great, but considering the low price, that is only to be expected. I would use ASOS again as I found them quite… Read Full Review

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★★☆☆☆

“Perhaps, if you live in UK, you fare better. But if...”

Written on: 09/04/2010

Perhaps, if you live in UK, you fare better. But if they have to deliver to US, it's a crapshoot. There is a third party delivery company involved, which ASOS don't talk directly to. So, as of now (8 days late), I'm still waiting for someone to tell me where my parcel is, let alone when it arrives. Perhaps it will eventually get here, but at this point I've no idea when, if ever… Read Full Review

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★☆☆☆☆

“I really should have listened to the people giving the...”

Written on: 08/04/2010

I really should have listened to the people giving the reviews before ordering because now I've been through what they went through.

Asos's website is user-friendly and easy to understand, they have good clothes and really that's all their good points. Everything else is bad especially their customer services and delivery.

What is the point of having a next-day delivery if it won't be next day? They use HDNL who are just as bad as ASOS... In conclusion, DO NOT ORDER FROM THEM. The trouble… Read Full Review

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★★★★☆

“After looking through the ASOS.com website millions...”

Written on: 28/03/2010

After looking through the ASOS.com website millions and millions of times, I finally decided to finally buy.. I was a bit worried because of all the bad reviews about shipping/quality of the dresses/customer service, but everything turned out perfectly! my shipment was shipped out a couple of days after I ordered the dresses. they estimated the delivery date to be 3/15, but they didn't actually arrive until 3/22 (I didn't mind to much, at least they came!). I was a bit surprised when I received… Read Full Review

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★★★★☆

“I am from Asia and tried ordering some beauty products...”

Written on: 23/03/2010 by plchit (1 review written)

I am from Asia and tried ordering some beauty products through ASOS once last month. I did not actually counted the time for delivery, as usually orders to asia take quite a long period to be shipped, though I believed the delivery was roughly on time(received within 3 weeks).

The goods were not as safely packed as I thought they would, but anyway, I am satisfied with their service as long as the products inside remained intact.

Despite the loads of negative comments here, I am still quite… Read Full Review

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★★★★★

“I'm quite surprised by the reviews on here. I ordered...”

Written on: 22/03/2010

I'm quite surprised by the reviews on here. I ordered very competitively priced designer label undies and nightwear on Saturday evening from the Outlet section of the website and took advantage of the free next day delivery (for order >£100 goods). They arrived with me on Monday. All as described and very lovely. I'm pleased anyway!!… Read Full Review

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★☆☆☆☆

“I ordered a voucher for my friend for her birthday to...”

Written on: 21/03/2010

I ordered a voucher for my friend for her birthday to be sent electronically by email, it never got sent on the date req. Chased, chased & chased to get automated emails back. Eventually cancelled my order still waiting for my money back after chasing them again. Absolutely appalling service. Will never order or recommend to anyone I know.
I really didn't want to give them 1 star but had to, to fill out this review!!… Read Full Review

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★☆☆☆☆

“If you are about to buy from them STOP and run away...”

Written on: 19/03/2010 by dontbuyasos (1 review written)

If you are about to buy from them STOP and run away and never look back, you are headed for many problems. Anyone who has written a review on this site most likely works for ASOS. The assiest most disrespectful, arrogant and down right liers scum of the universe of fashion sites. STAY AWAY, YOU HAVE BEEN WARNED… Read Full Review

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★☆☆☆☆

“After patiently waiting 5 weeks (and being told item...”

Written on: 10/03/2010

After patiently waiting 5 weeks (and being told item was on the way, also no tracking data available) and spending nearly $500 on the purchase price, I was later informed the item was lost, would not be replaced and a refund could take an additional two weeks. Presently I'm 'out' $468 with nothing to show for it. ASOS' website looks cool, nice clothes and plastered with all sorts of accolades about shipping and customer service. Don't believe the hype. I will never shop here again. My worst… Read Full Review

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Afiney's Comment

Written on: 26/03/2010

I found this review very helpful because... It validates my previous experiences with ASOS. I wanted to order again despite of... but changed my mind after reading this.. Although, my very first order with Asos was a delightful one, but the last 2 were headaches...Thank you for sharing!

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★☆☆☆☆

“Both dresses looked as though they had been worn and...”

Written on: 08/03/2010

Both dresses looked as though they had been worn and washed then returned to asos by previous customers. I emailed asos to express my disappontment - this was a complete waste of time as all I received was a standard email telling me to return the items. I filled in the paperwork correctly and sent the items via Special Delivery to make sure they got to asos. One of the returned dresses has mysteriously gone missing after delivery to asos. All I have received is another standard email that… Read Full Review

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★☆☆☆☆

“I've shopped at ASOS for years. ”

Written on: 08/03/2010

I've shopped at ASOS for years.
Being a true shopaholic I can't seem to stay away despite numerous awful experiences and misleading pictures.
The first time the awful experience was due to their horrible courier company in my country (not UK). They either throw your package outside your door (where people can steal it), or lie and don't deliver at all.

Second time I provided an address which their courier company apparently don't deliver to. - But nobody told me that. I only found out when… Read Full Review

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★☆☆☆☆

“Too frightened to order now as I have read numerous...”

Written on: 08/03/2010

Too frightened to order now as I have read numerous reviews and its just not worth the risk living outside of the UK, get your act together ASOS,you are losing valid customer's with your bad reviews… Read Full Review

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★★★★★

“OUTSTANDING, Never had a single problem. People who...”

Written on: 05/03/2010

OUTSTANDING, Never had a single problem. People who say that they have problems are a very very small minority. This is a great website, with great designer labels, look around for a discount code on the web, grab a bargain. Never had a single problem, easy returns!!… Read Full Review

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★☆☆☆☆

“Absolute scum. Sent me a ripped leather jacket and...”

Written on: 04/03/2010

Absolute scum. Sent me a ripped leather jacket and only offered standard return policy after I emailed to say how disappointed I was. No offer of 10% off next purchase, next day delivery on replacement nothing. they obviously don't have a problem with poor service!… Read Full Review

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★☆☆☆☆

“ASOS really does have poor customer service. I live in...”

Written on: 04/03/2010

ASOS really does have poor customer service. I live in London and have had too many issues with ASOS.

1. My delivery was late
2. So I asked to cancel my order and get a refund BUT they completely ignored this and sent the goods to me anyway and charged me the item fee and the higher delivery charge
3. They have no phone number advertised for customer to contact them
4. The customer service people did not read my emails and sent back responses which did not resolve my issue
5. They do not… Read Full Review

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