ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1310
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“I only put one star because it is required to submit...”

Written on: 21/10/2010

I only put one star because it is required to submit your rating. If it was my choise i would give ASOS.com negitive stars for their lack of customer service and NEVER sending me my items!

I made a purchase on ASOS.com on 9/29 and my items were to be delievered to me by 10/13. Low and behold I didnt receive my package and after emailing customer care was told to wait until 10/25. Not only did they tell me that if i didnt receive my purchase by 10/25 to then email them again... and then… Read Full Review

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★☆☆☆☆

“I used a style saver free delivery for my order and...”

Written on: 21/10/2010

I used a style saver free delivery for my order and it's been 9 working days since i made the order and I'm still waiting.
When I tarcked down the order online, it says order isn't delivered -access problem.
I tried to contact to ASOS using their online contacts, 3 messages has been sent asking where my order is? and I got one reply which is an auto reply (no info included about my order).
Now, I'm just wondering where my order is, and what happend. It's really annoying and such a waste of… Read Full Review

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★☆☆☆☆

“I ordered for the first time from ASOS. i must say, i...”

Written on: 21/10/2010

I ordered for the first time from ASOS. i must say, i will never order from them. they take away the enjoyment from shopping. I'm still waiting for my package which should have been here 3 days agao. I contacted ASOS via email yesterday and have not yet gotten a reply.

I'm SOooo glad i only ordered a pair of sandals from them for only $14 usd. else, i'd be furious by now. I'm leaving this comment to warn those US shoppers. I think ASOS is trying to cut cost by using the worst postal service… Read Full Review

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★☆☆☆☆

“hmmm.. it's difficult for me to ascertain the value...”

Written on: 20/10/2010

hmmm.. it's difficult for me to ascertain the value for my money since i'm STILL waiting for my order even though the purchase was placed on Oct 3. customer service said it should arrive on 10/18 and today is 10/19 and it still NOT here… Read Full Review

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Bretagne's Comment

Written on: 22/10/2010

I ordered some stuff on Sept 29th and they said it would get to me by Oct 6th which I figured was great since one of the items was for somebody's birthday...yeah its oct 22 and I just got an email from asos.com saying my package was lost (if they even sent anything out at all) and that they were reshipping what they still had in stock & what they didnt I would be refunded for. I emailed them back asking for everything to be refunded because i dont trust them. So don't hold your breath on your order because Im sure it was "lost" just like mine was. :/

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★☆☆☆☆

“WOULD NOT recommend if you are based in the USA. ”

Written on: 19/10/2010

WOULD NOT recommend if you are based in the USA.

I have now been waiting 4 weeks. ASOS refused to give me tracking number which is unheard of here so I had no way of checking if what they told me was true (that it was indeed shipped). I was continually told to wait due to postal issues (there weren't any) and today I was told the package had been "lost in shipping - now sold out". Refund could take up to a month. Very dissapointing! Won't recommend to anyone and won't use again!… Read Full Review

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★☆☆☆☆

“I'M A CUSTOMER FROM NYC USA, AND I'VE PURCHASED 1...”

Written on: 16/10/2010

I'M A CUSTOMER FROM NYC USA, AND I'VE PURCHASED 1 MEN'S PANTS FROM THIS WEBSITE AND THIS IS MY FIRST TIME FROM TTHEM AND IT WAS WORST EXPERIENCED OF MY LIFE TIME RECEIVING PACKAGE,
FIRST OF DO NOT PURCHASE FROM THEM IF YOU ARE IN USA!
I PAID SHIPPING EXPRESS SHIPPING COST, GURANTEED BEFORE 10/12/2010
AND TODAY IS 10/16/2010.
I'VE CONTACTED CUSTOMER SERVICE VIA EMAIL BUT ONLY AUTOMATIC REPLY,
THERE IS NO PHONE# I COULD CALL.
THEY DON'T EVEN TELL YOU WHAT CARRIER OR TRACKING #.
I FOUND OUT THAT… Read Full Review

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★☆☆☆☆

“i didn`t receive my order, although it`s already 3...”

Written on: 16/10/2010 by evdokusha (1 review written)

i didn`t receive my order, although it`s already 3 weeks after estimate date!… Read Full Review

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★★★★★

“Have shopped with ASOS on numerous occassions, often...”

Written on: 15/10/2010

Have shopped with ASOS on numerous occassions, often tempted by email notifications of sales! Was not keen when first hearing of this online retailer and the basic ASOS range does not appeal to me, but I love the great range of brand name merchandise, especially when there's a sale on. The colour and quality of garments look exactly like depicted, and the catwalk video clips help a lot in showing the cut of clothing as well.

Free delivery (next day if spend over a certain amount), free… Read Full Review

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★☆☆☆☆

“Just want to share my experience. I wish I had read...”

Written on: 14/10/2010

Just want to share my experience. I wish I had read those reviews before I ordered anything it would definitely put me off buying anything from Asos and save me my disappointment. I ordered 5 items,one of them was a dress and what they sent me was a short top,not even close to what they had on the picture. Second item were sunglasses,the same problem,not matching the picture so I returned those two items plus a bikini top which was very poorly made. I wanted them to send me the dress that I… Read Full Review

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★☆☆☆☆

“I ordered a variety of accessories at the beginning of...”

Written on: 13/10/2010

I ordered a variety of accessories at the beginning of September ... it is now mid October and I have yet to receive them ...& every time I contact Customer Service I get no reply, so unless you have no problem throwing money doing the drain and "hopping" you recieve a shipment, trust me, DON'T BUY HERE… Read Full Review

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★★★★☆

“Arrived 1 day early on standard P&P. Good quality and...”

Written on: 12/10/2010

Arrived 1 day early on standard P&P. Good quality and a very happy purchase… Read Full Review

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★☆☆☆☆

“ Ordered a pair of shoes - jeffrey west. ”

Written on: 11/10/2010

Ordered a pair of shoes - jeffrey west.
They box they arrived in was damaged , i returned the shoes - after nearly 3 weeks asos refused to refund as the box was damaged.

This is poor poor poor - shame on you Asos!!!!… Read Full Review

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★★★★☆

“I'm a plus size woman and I use the curve range I have...”

Written on: 07/10/2010 by sambucca (2 reviews written)

I'm a plus size woman and I use the curve range I have got to admit there isn't as much clothing as there is on the 'skinny' range, the prices are a bit steep but once they have a sale on my debit card is having a heart attack lol, the prices on sale are amazing £7 for a dress and good quality nice fit for my size as well which is a bit of a shock for me because I do usually struggle. my delivery was on time which I was delighted about, the packing of my items were in good quality 'as I have… Read Full Review

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★☆☆☆☆

“I'll make this simple. F k quality, f k value - if...”

Written on: 07/10/2010

I'll make this simple. F k quality, f k value - if the product never arrives, then you have not bought anything, and the company hasn't sold anything - they've just stolen from you. WAY passed delivery date, and the company REFUSES to provide any proof that they've even sent the f king package. I can't help but thinking that they don't get away with this s t with UK citizens. I'll just call VISA and report the charge as fraud… Read Full Review

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★★☆☆☆

“I have sent an email to ASOS customer care without...”

Written on: 05/10/2010

I have sent an email to ASOS customer care without receiving a reply and can't seem to find a number to call! I ordered an ASOS playsuit when it arrived it smelt of someones perfume, gross!! I had clearly been worn. That is very bad indeed. I have usually been pleased with my purchases… Read Full Review

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★☆☆☆☆

“I had a horrible first experience with Asos.com....”

Written on: 02/10/2010

I had a horrible first experience with Asos.com. Although I had no problems with shipping, the product I received was highly dissatisfying. The picture and description stated that the dress I ordered was white, but it was really an ugly yellow. Plus, the zipper was broken. I had no time to send it back, so I had to wear it to homecoming, incredibly disappointed… Read Full Review

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★☆☆☆☆

“This is absolutely ridiculous. I ordered my dress...”

Written on: 02/10/2010

This is absolutely ridiculous. I ordered my dress about one month ahead so I can get it on time, yet I am still waiting. Although I am in the U.S., I am very dissapointed and I will never order again. I am waiting on a response from customer service for a refund. If I don't get it, I am sueing them… Read Full Review

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★★★★★

“ Just wanted to share with my experience. I ordered...”

Written on: 23/09/2010

Just wanted to share with my experience. I ordered Mark Jacobs bikini from ASOS on Saturday night and received it on Monday midday. It was easy to pick my size and it fits perfectly and looks top quality. They also give you the paper telling you what to do is you want to exchange or return your item. So, I'm genuinely pleased. Overall, I guess, it's pretty difficult to chose clothing over the internet if you never tried it before. So, to avoid disappointment, try to get to try it on in a shop… Read Full Review

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★☆☆☆☆

“My experience with Asos has been a nightmare. I live...”

Written on: 22/09/2010

My experience with Asos has been a nightmare. I live in South America and would never, ever, ever recomend it to somemone living in here. More than two months and I'm still wainting, when in their website they say it shouldn't take more than 11 day in standart delivery for South America. I email asos, but they don't give me any usefull answer. Today I asked for refund, let's see how fast this should be. I started reading other people review on ASOS and unless you live in Uk or Europe, I would… Read Full Review

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★☆☆☆☆

“I have recently moved to Australia and had my concerns...”

Written on: 15/09/2010 by lucye86 (1 review written)

I have recently moved to Australia and had my concerns about ordering and asos delivering internationally, especially for returns, and my concerns were right!
I spent over $800 AUD on shoes and clothes from the website and had it expressed delivered. The delivery and tracking was accurate and on time but when I received the goods, that was a different story.
Firstly I received some wrong items in my order (including doubles of some items I ordered), so I promptly sent them back which cost me… Read Full Review

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