ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1248
32.9% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“What is wrong with ASOS customer service?! I've never...”

Written on: 11/07/2010

What is wrong with ASOS customer service?! I've never encountered such frustrating responses to problems, of which I've experienced many. As for the 'Premier Customer' option, what a joke and waste of money. I've been let down time and time again especially on the issue of delivery. The Premier option promises next working day delivery and a 10 per cent discount if the order is late - very nice, but don't expect the goods to always be on time and don't expect to get the discount without a… Read Full Review

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★★★★★

“hi. I bought a sale dress in yellow size 12 (delivered...”

Written on: 25/06/2010

hi. I bought a sale dress in yellow size 12 (delivered quicker than they stated for free), it was a bit large so i sent it back to change for a smaller size and a different colour. it was processed on return quickly, e-mails received all the way through updating you. they sent out quickly a replacement and it fitted well, but i didnt like the new colour (!!!) but de-tagged it to keep as i thought i cant keep mucking them about. 20 days later - still unworn - i emailed them to ask if i can… Read Full Review

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★☆☆☆☆

“Bought a few items, from the pictures they looked fab,...”

Written on: 24/06/2010

Bought a few items, from the pictures they looked fab, when I got them the quality was absolutely shocking. A few friends have also commented that the website is very deceiving, and for the price they charge you can see how they are making a fortune ripping people off. The quality of the items is more suited to primark… Read Full Review

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★☆☆☆☆

“I ordered two dresses three weeks ago and i'm still...”

Written on: 24/06/2010

I ordered two dresses three weeks ago and i'm still waiting for the parcel. They should be delivered two weeks ago. i've sent 6 e-mails to costumer care and get an automatic message as a reply! finally they said that my order is lost in transit by their carrier and they would issue a refund. but they did not! i am still sending them e-mails and get my refund back but it is impossible!!! they keep me sending their automatic message and say wait!… Read Full Review

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★☆☆☆☆

“These people are so infuriating there is no human...”

Written on: 23/06/2010

These people are so infuriating there is no human contact so when it goes wrong it's a total nightmare I ordered dresses that never arrived and then was told they had been returned I explained I really wanted the dresses and had waited in for 2 days and that no courier had attempted delivery but they just kept saying the courier was refused and a refund will be with you in 5 to 10 days. I didn't want a refund just my items delivered but they just don't get it.......
Total shambles and very… Read Full Review

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★☆☆☆☆

“These people are so infuriating there is no human...”

Written on: 23/06/2010

These people are so infuriating there is no human contact so when it goes wrong it's a total nightmare I ordered dresses that never arrived and then was told they had been returned I explained I really wanted the dresses and had waited in for 2 days and that no courier had attempted delivery but they just kept saying the courier was refused and a refund will be with you in 5 to 10 days. I didn't want a refund just my items delivered but they just don't get it.......
Total shambles and very… Read Full Review

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★☆☆☆☆

“PLEASE STEER CLEAR OF ASOS.COM ”

Written on: 22/06/2010 by tommykitten (1 review written)

PLEASE STEER CLEAR OF ASOS.COM
I have shopped with them for a few years but never again! I returned items anounting to £150 and they confirmed receipt and promised refund. No refund after 6 weeks. Customer service appauling. 12 emails but no closer.They promise to sort it out, to phone me etc... but do not!!!they tell lies too. They do have a customer care phone number so dont waste your time sending numerous emails that will be ignored telephone 02077561000.I cant guarantee you wont be on hold… Read Full Review

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★☆☆☆☆

“Well i really like the fahion and beauty offered on...”

Written on: 22/06/2010

Well i really like the fahion and beauty offered on this website but it is overpriced and the customer service is ONLY online!
My delivery for £139.50 has still not arrived and i have emailed and written to Asos Customer Care and they are a complete waste of time!
I still haven't received my order nor have i got my money back!!!
DO NOT SHOP AT ASOS- THEY'LL TAKE YOUR MONEY AND RUN!!!!!… Read Full Review

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★☆☆☆☆

“this website might look good to you when you first...”

Written on: 21/06/2010

this website might look good to you when you first look at it but they have TERRIBLE customer service!! I tried to return shoes that i bought there which i had only tried on once in my house, and they said that they could not return in because it was not in a resellable condition.... which is just ridiculous. they basically cheat you out of your money if you want to return something. so if you value your money buy from somewhere else!!!! and by the way: you cant call and speak to them on the… Read Full Review

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Lucie Arnold's Comment

Written on: 22/06/2010

I've had exactly the same experience with Asos.
<br/>This review is 100% spot on!!!!!!
<br/>DON'T SHOP AT ASOS

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★☆☆☆☆

“just got an email from them telling me the courier...”

Written on: 16/06/2010

just got an email from them telling me the courier left my package safely by the back door... WHAT BACK DOOR I WORK IN THE WORLD TRADE CENTER IN NYC!!!! so after 12 emails the woman says well we will just process and send another order.. Im like WHAT ARE YOU NUTZ? then she says and we will give you 10% off your next purchase.. I will NEVER order from them!! this was for m y birthday party I spent 330.00 with them... now I have no money to buy a dress and no dress from them - THANKs FOR NOTHING… Read Full Review

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★★★★★

“Used numerous times and never experienced a problem”

Written on: 15/06/2010

Used numerous times and never experienced a problem… Read Full Review

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★☆☆☆☆

“appalling customer service - I will never use again-...”

Written on: 13/06/2010

appalling customer service - I will never use again- Sent the wrong item out three times and did not refund as no record of having received them when I sent them back. Totally appalling. Never able to actually email the same person and they clearly do not read the emails that you send… Read Full Review

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★★☆☆☆

“has anyone ordered from new zaland/australia? i...”

Written on: 11/06/2010 by haleigh369 (1 review written)

has anyone ordered from new zaland/australia? i ordered from asos last week paid for express delivery and still nothing.

just read reviews and am very worried im not gonna get my stuff… Read Full Review

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★☆☆☆☆

“The communication you get from this company and the...”

Written on: 10/06/2010

The communication you get from this company and the courier they use is awful!!!Will never order from them again!!!Waited over a week for a next day delivery!!!Avoid!!!!!!… Read Full Review

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★☆☆☆☆

“great dress but I wish I hadn't ordered it from ASOS -...”

Written on: 10/06/2010

great dress but I wish I hadn't ordered it from ASOS - their sizing guide is a joke (according to the guide I am a 10 yet the size 8 I ordered was too big) and their customer service is rubbish (by the time they had responded - don't believe the reply within 1 hour claim - the size 6 had sold out and their response amounted to "tough s**t") - just dont use them!!!!… Read Full Review

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★★★★★

“Great Service! Delivery on the time. I am very Happy...”

Written on: 01/06/2010 by bannana123 (1 review written)

Great Service! Delivery on the time. I am very Happy about my new dress!
I will definitely recommend this company.
Ela order number 20213087… Read Full Review

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★★☆☆☆

“I ordered apair of jeans at www.asos.com nearly two...”

Written on: 27/05/2010

I ordered apair of jeans at www.asos.com nearly two months ago.First, I got the wrong jeans, so I returned it.Then they would send me a ney pair, but again, they sent the wrong ones. Suddenly they didn't even have the jeans that I had originally ordered. They promised me to pay for the postage expences since it was their fault, but I haven't recieved the payment yet. I have written so many times and it's always a different person from custumor service, and they don't read the… Read Full Review

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★★★★★

“Wow there are alot of negative comments on here. I...”

Written on: 23/05/2010

Wow there are alot of negative comments on here. I personally have had no issues with them. I ordered several items (on different occasions) using the free supersaver shipping (i'm based in london) I actually received everything pretty quickly (way before the stated delivery time frame)! The quality was also good too. A thumbs up from me. I will definitely keep shopping there… Read Full Review

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★★★★☆

“Good site, they have a great range of brands and...”

Written on: 22/05/2010 by LuisT (1 review written)

Good site, they have a great range of brands and ranges. Didn't have any issues. Has a good range of products on their site. The comments from previous reviews and on their forums did worry me though as it looks like others had problems.

Everything went ok for me, would use again and well priced as well so can't complain… Read Full Review

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★★★★★

“ordered a pair of superdry shorts, asos brand jeans...”

Written on: 20/05/2010

ordered a pair of superdry shorts, asos brand jeans and t-shirt, and a g-star jacket, all for under £70, used the free delivery promo, got them on time everything fitted, and the asos brand t-shirt and jeans fitted better and were of better quality than allot of expensive brand clothing I own! there really are no downsides to asos except the time it takes to browse there HUGE selection!… Read Full Review

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