ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“ASOS CUSTOMER SERVICE IS PATHETIC! IF YOUR ORDER IS...”

Written on: 07/02/2010

ASOS CUSTOMER SERVICE IS PATHETIC! IF YOUR ORDER IS PROCESSED SMOOTHLY THEN YOU ARE LUCKY. IF THERE IS ANY PROBLEM, YOU WILL NEVER GET IT RESOLVED. EVER. THEY WILL JUST GIVE YOU GENERIC EMAILS AND ASK YOU TO WAIT WAIT WAIT WAIT. I HAVE MONEY BEING HELD RANSOM. DO NOT ORDER!… Read Full Review

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★☆☆☆☆

“I have not been able to purchase. I am repeatedly told...”

Written on: 31/01/2010

I have not been able to purchase. I am repeatedly told there is a 'technical' issue with addresses in the US and I can not complete the order. Hard to be believe that this is the best 'e-tailer of the year.' After reading the reviews, I am thinking of not wasting any more of my time. Are US addresses that difficult to program?… Read Full Review

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★★★★☆

“Despite having read many negative reviews about ASOS,...”

Written on: 29/01/2010

Despite having read many negative reviews about ASOS, I still decided to give it a try as I believe its sales items are quite a bargain.

My order arrived Australia within a week via standard courier, they gave me a tracking reference number for the parcel so I was able to track online (status updates daily) to see where it was. I was not home when it was first deliverred and the delivery was easily rearranged for the following day. Well-packaged and very good quality (same as shown on their… Read Full Review

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★☆☆☆☆

“Still waiting for an order from ASOS. It was told that...”

Written on: 28/01/2010

Still waiting for an order from ASOS. It was told that package was shipped out on 30/1/09, and expected date of delivery will be 11 working days later 14/1/10. However, my package didnt come on time, so i emailed their customer care. Again they told me to allow another 11 working days for postal delays. there was no tracking number to the parcel. couldnt track where it was. have no idea if its safe. no assurance to your package. Customer care were evasive and did not take any action… Read Full Review

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★☆☆☆☆

“Terrible, terrible experiance! ”

Written on: 25/01/2010

Terrible, terrible experiance!
I looked online to see Im not the only one DISGUSTED with their service, asos's customer service doesn't really exist. It's just some fancy wording to cover up the pathetic and dissapointing truth that they don't value their customers.
Some people have ahd great experiances, and great, however word of warning:
IF YOU SNED ANYTHING BACK TO ASOS WITHOUT RETAINING/KEEPING A PROOF OF POSTAGE THEY WILL KEEP YOUR ITEM NOT REFUND YOUR MONEY AND BLAME THE SITUATION ON… Read Full Review

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★★★★☆

“I've ordered from ASOS twice now and have had no...”

Written on: 25/01/2010

I've ordered from ASOS twice now and have had no problems either time (the second time my order was a bit late, but ASOS emailed me regarding it so I was forewarned at least). The one item (out of 6 total) that was the ASOS brand as opposed to designer/warehouse brands is actually not terrible quality like I feared it would be. With international shipping to the US at only $6, along with many unique clothing options (and sales!), I'll definitely be shopping with ASOS again… Read Full Review

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★★★★★

“Absolutely love this website, its so simple to use and...”

Written on: 25/01/2010

Absolutely love this website, its so simple to use and had a quick and easy delivery 5 days later.
I buy from asos all the time and have never had a problem my delivery is always on time and its great because you can track it and know exactally what day its coming. All my friends now use it and love it too.

I'd recommend it to everyone !!!… Read Full Review

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★☆☆☆☆

“Completed my order and paid in full 12 days ago but my...”

Written on: 22/01/2010

Completed my order and paid in full 12 days ago but my parcell is still held according to the track page. Sent them two emails but hava had no responce yet. Very unreliable and would not recommend to anyone. The worst online shopping experience i ever had… Read Full Review

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★☆☆☆☆

“I'm outraged. I am still waiting for my order. ”

Written on: 19/01/2010

I'm outraged. I am still waiting for my order.

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★★☆☆☆

“I thought I had found the perfect dress for the winter...”

Written on: 18/01/2010

I thought I had found the perfect dress for the winter formal at my school and so my mother and I ordered it. It was supposed to arrive a week after we placed the order... and it didn't. We gave it a couple more days and then we looked up tracking information. The dress was apparently stuck in customs in the UK, which makes no sense. Items go through security before departure, customs once they reach their destination. So we contacted the site through several email address that were on the… Read Full Review

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★☆☆☆☆

“wish I'd read reviews before I'd ordered,still waiting...”

Written on: 17/01/2010

wish I'd read reviews before I'd ordered,still waiting for Items ordered for next day, HDNL site says delivered even though they haven't, ASOS tell me it says couldn't be delivered so who's lying ?, so where ever it is they know I don't have the items, ASOS don't care because they have their money and refuse to refund, until they get them back from carrier, so basically it's the customer that loses out,

i will never use ASOS again or any other company that uses home delivery network as a… Read Full Review

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Watsurdamage's Comment

Written on: 26/02/2010

Its the couriers fault. If an item has been despatched from the company to the courier who then fail to deliver it or lose it then the courier company is the company who needs to raise an investigation over that not the clothing company. I work for a large uk mobile provider and deal with customer delivery issues every day and know that the company cannot raise an investigation themselves over this because they are not the ones who lost it. all they can do is despatch it to the courier like they did.
<br/>
<br/>Poor courier service, not poor company quality.
<br/>
<br/>however cannot comment on how the customer service attitude was to advising you of this because I have not dealt with them myself.

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★☆☆☆☆

“ASOS, RUDE CUSTOMER SERVICES - TAKES YOUR MONEY AND...”

Written on: 14/01/2010

ASOS, RUDE CUSTOMER SERVICES - TAKES YOUR MONEY AND DOESN'T SEND ITEMS - AFTER A WHILE BLAMES CUSTOMER FOR THEIR MISTAKE AND TELLS YOU WILL HAVE TO HAVE MONEY BACK, WHICH YOU DON'T GET.

Great website promises quality goods at low cost. In reality they charge your card and don't send the goods. They also do not have a phone number to ring. You have to email, at which point you get an automated response saying they will get back to you within 24hours, which they don't.

I spent over two… Read Full Review

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★★★★★

“Best online shop i use for clothes, ”

Written on: 14/01/2010

Best online shop i use for clothes,
the prices are good, and the makes and products are good aswell,

almost everything i have ordered from them has arrived ontime, sometimes even earlier than expected,
if i didnt like something or it didnt fit, its very easy to send it back (this is free of charge) and the money is back in my account within a few days.
(one order did not arrive "next day" as it shouldve done, but me delivery charges where refunded, and this was the fault of the postage… Read Full Review

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★★★★★

“I give Asos five stars as I order an expensive watch...”

Written on: 12/01/2010 by Angel Hilton (2 reviews written)

I give Asos five stars as I order an expensive watch which arrived to my horror box only. I phoned them and they quickly sent me out a new one which arrived to me next day in time for my partners birthday… Read Full Review

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★☆☆☆☆

“I thought I had found the perfect Christmas present...”

Written on: 08/01/2010 by Nicky83 (1 review written)

I thought I had found the perfect Christmas present for my mother when I seen a Lee Diamond Coat from ASOS on sale for £40 with an alleged saving of £110. Little did I know that what I found would infact turn out to be the Christmas present from hell. It all seemed to be going so well. The delivery was prompt and the coat appeared to be of high quality. Later that day I wrapped up the coat content that I had something that would make my mum happy - mainly due the quality of the item as normally… Read Full Review

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★☆☆☆☆

“By far one of my worst online shopping experiences - I...”

Written on: 07/01/2010

By far one of my worst online shopping experiences - I had purchased a shopping voucher which they failed to deliver, they had assured me a refund, but they have failed to to deliver on this.

They seem to have an incompetent workforce who do not have a clue as to what is happening.

My advise after this experience would be to steer clear and use any company other than Asos… Read Full Review

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★☆☆☆☆

“Bad website!!!!!!!!! ”

Written on: 06/01/2010

Bad website!!!!!!!!!
Bought cloths for nearly ₤100.00 at the end of October 2009. Today is January 2010, cloths still did not arrive. They advised me that my parcel got lost in post and they tried to post it again but nearly all ordered items were sold apparently. What a time waste shopping!!!!!!!
No cloth, no money but list of excuses here.
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★☆☆☆☆

“There is a reason they dont have a phone number. The...”

Written on: 06/01/2010

There is a reason they dont have a phone number. The company knows how horribly inefficient they are and dont want to be swarmed with the complaints. Forget the unhelpful automated response from their "customer service team". Dont waste ur time and energy...ull regret it.

There merchandise looks great I admit it but the overall experience, so not worth it… Read Full Review

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★☆☆☆☆

“Well, I bought a £100 birthday present of a coat for...”

Written on: 02/01/2010

Well, I bought a £100 birthday present of a coat for my partner delivered on paid for next day delivery during Christmas week 2009.

The coat duly arrived - nothing wrong there. Within TWO days ALL 6 of the left hand buttons had fallen off.

We contacted their customer services and they told us that they have no more stock of coat (it was not in their Christmas sale), they will not be getting it back in, and could only suggest that we send it back and buy another style of coat.

We were… Read Full Review

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★☆☆☆☆

“The most disgusting service I've ever come across!”

Written on: 30/12/2009 by Zukker (1 review written)

The most disgusting service I've ever come across!… Read Full Review

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