Written on: 22/05/2008 by minto (1 review written)
It is now twice that i have had a bad experience with ASOS.
Firstly, my order arrived a week late, even after paying extra for next day delivery.
Second time I ordered shoes and a jumper came? even when it said my shoes on the invoice. I have contacted them a few days ago and yet to hear anything.
They also expect you to pay for the return of an item that you didn't even order! (read more)
Written on: 16/04/2008 by yesirrr (1 review written)
They are ok, but I've noticed that now they are stocking "premium brands" they are getting a bit lax, like they don't really care about pleasing the customer. I have received the wrong size items more than 5 times, and a lot of the clothing is really poor quality. I've returned a fair few items because they look nice on screen, but in reality it looks really cheap like west one kind of clothing (anyone buy the shirt in the style of Penelope Cruz... shame!!)
I have also noticed a lot of the... (read more)
Written on: 15/04/2008
After 2 successful orders, I bought a pair of shoes. One week later a package arrived, with shoes in it. But definitely not the shoes I ordered! I could see what went wrong, the label on the box told the shoes I bought were in it. So I followed the return policy, contacted someone from customer care so that they knew my package was on the way. I had also enclosed an address label the man from ASOS sent me. Today (a month later!) I received an e-mail with the message:
"Our Quality Control... (read more)
Written on: 19/03/2008 by clairepepper15 (1 review written)
Terrible. I ordered a dress form ASOS to wear for my birthday and paid for next day delivery to get it well on time. I entered my new address as the shipping address and and the confirmation email said shipping address was to Nottingham (i live in London).
ASOS responded saying that although it was not yet dispatched they could not do anything to change it going to Nottingham, nor would they cancel my order. (read more)
Written on: 19/03/2008
I ordered a dress from Asos late Friday night and paid for standard delivery, which they said would be 3 to 4 working days. My dress actually arrived early Tuesday morning which was great. The dress is good quality and I will definitely buy from Asos again. (read more)Visit asos.com
Written on: 06/03/2008
I've used Asos many times. I thought it was a great site at first, with plenty of choice. But the quality of the clothes is so poor. I ordered a knitted cardigan that was unravelling in 3 different places after a day. I also got two tops which were really nice but are now falling apart, its really disappointing. Also they leave your package on your doorstep if you are not at home when they deliver. They do not give you a chance to track your item. A few weeks ago i ordered a dress for a... (read more)Visit asos.com
Written on: 26/02/2008
Don't like to pay to sent items back. Already lost P & P which is expensive anyway. (read more)Visit asos.com
Written on: 10/01/2008
asos normally delivers on time and the price and selection is very good but can take longer than the time they state for delivery, they do not give you a delivery date or time so u never know when its coming (read more)Visit asos.com
Written on: 28/12/2007
On the ASOS website it states that if you are unavailable, the delivery service will leave a note with details of where you can collect your items. I did not receive the note, and my boots had been left outside and were wrecked after 1 week of wearing them. That's normal wearing; I didn't go hiking in them or anything.
I have complained. We'll see what happens! (read more)
Written on: 20/12/2007 by egordon (1 review written)
Worth braving the crowds and paying the exrta tenner in the shops! MUCH less hassle! (read more)Visit asos.com
Written on: 18/12/2007 by doodlebox (1 review written)
I think there are far better sites and 'customer care' available! As far as I'm aware the website failed and lost my order.
- Delivery shambolic - have 2 packages and still awaiting on the 2nd 2 weeks later. In my opinion it was general bad service and the goods that did arrive damaged and poor quality. (read more)
Written on: 13/12/2007
I spent nearly an hour looking through the site but when i try to shop it wouldn't take my password and couldn't confirm my address so i got frustrated and gavu up. I was going to go on again to-night but i started reading the reviews from customers about after sale service and delivery and i have decided not to go ahead. (read more)Visit asos.com
Written on: 08/12/2007
My order never arrived and they don't answer their customer care questions so i am in limbo 20 days later with no responses from ASOS as to where my order is or anything!! Soooo annoyed. (read more)Visit asos.com
Written on: 05/12/2007 by suffy50 (1 review written)
I've now had two bad experiences with this company after deciding to give them the benefit of the doubt. Wanted an outfit for a particular day so order next day but apparently I had to do a security check which I sent back straight away. Then nothing...no word from them that they'd received it and I even tried to set up a new account with a new card and try order again...but oh wait SECURITY CHECK!!
ASOS are the WORST site on the internet, they used to be really good but now I will never... (read more)
Written on: 05/12/2007
The order that I placed for some hair straighteners from ASOS never came, and I can not contact them! (read more)Visit asos.com
Written on: 17/11/2007 by gulja (1 review written)
The ASOS website has a great variety of clothes,but the quality is sometimes is not as good if it's not branded.Also sizes may vary, sometimes a size 8 is a bit tight or to loose..Otherwise it's another option for unique buys... (read more)Visit asos.com
Written on: 18/05/2007 by eddiek (1 review written)
My girlfriend ordered a dress for £100, and she paid for express delivery. She had popped out when it arrived, and it was just left outside the front door, so anyone could have taken it. It was not the size she needed, so she paid to return the item to ASOS, and requested a different size. They now say it has been delivered. If by delivered they mean someone has thrown it in the garden, and it has been stolen or not delivered at all, then possibly. We have not see it, and we have paid for... (read more)Visit asos.com
Written on: 06/02/2007 by asos (1 review written)
I submitted my order to ASOS last Friday. Then on Saturday afternoon I received an email from them claiming that further information is required to proceed my order, and I have to submit the information to them by replying the same email within 48 hours or my order will be cancelled.
I submitted my highly personal information etc. (passport copy, authorization on usage of credit card) to them on Monday morning, well ahead of their deadline. I sent my email by the "Reply" function to make... (read more)
As rated by real users
" Simple and good " Read More
Written by hurkyl
" Great cardigan/jacket " Read More
" Unexpected wow factor " Read More
" Soft and beautiful but wrong sizing " Read More
Written by VickJ
" Dont buy in US! Customs charges greater than product cost!! " Read More