ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“I bought a pair of shoes from ASOS .. pleased with the...”

Written on: 07/09/2009

I bought a pair of shoes from ASOS .. pleased with the price and speed of delivery. but on closer inspection of the shoes i realised though one of the shoes was in crisp condition, one shoe looked as if it had been briefly worn and had a stain on it...
I've had such a hard time trying to get ASOS to pick up the pair of shoes first saying they could replace them now saying they will refund me.. a complete waste of time… Read Full Review

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★★☆☆☆

“after pondering for a long time i decided to give Asos...”

Written on: 25/08/2009

after pondering for a long time i decided to give Asos a try. seeing that they have nice clothing, and they have XS (which is the same size as Topman, and the size that fits me perfectly), i ended up buying 3 polo tees.

Pros:
(1) Fast delivery
(2) Easy web navigation
(3) Great designs

Cons:
(1) Super Lousy quality (the worst quality polo tees i've ever bought in my entire life.)
- textile feels like paper, no elastic. (2 out of 3 polos that i bought)
- sizing is bigger (no elastic = stretched… Read Full Review

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★☆☆☆☆

“The first order I placed arrived on time and overall...”

Written on: 19/08/2009

The first order I placed arrived on time and overall the service was good, however every order since then has been a nightmare. I placed a order for a item to take on holiday I received an e-mail confirming my order and the expected delivery date advising me that the item I ordered is not in stock and they do not know if or when they will have any more ( this did not stop them from debiting my card). How could the item not be in stock as if thet was the case at the time of ordering it would… Read Full Review

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★☆☆☆☆

“Hello everyone, ”

Written on: 06/08/2009

Hello everyone,
From the very beginning I really liked asos website. I thought it was a nice and easy way of staying trendy. Well, apparently not! I have been extremely disappointed by asos's service quality every time I ordered something. And this will be the last time I will even enter their website. A few days ago I ordered a package for my holiday. Some dresses, shoes, bikinis, etc. And I chose Next Day Delivery because I would leave for my holiday the day after. The package did not arrive… Read Full Review

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Asoshelpers's Comment

Written on: 10/08/2009

We're so sorry that your lovely asos goodies didn't arrive in time for your holiday. We'd love an opportunity to put things right for you so if you've got the time then please forward your details to us at late@asos.com and we'll make sure that we look into your order right away.
<br/>
<br/>We hope that you had a good holiday.
<br/>
<br/>asos x

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★☆☆☆☆

“I gave them the wrong address and they wouldnt change...”

Written on: 31/07/2009

I gave them the wrong address and they wouldnt change it. So they sent it to that address. Where my ex used to live not in the same town and he don't live there no more. Still waiting for response as parcel has gone missing. Loss of £80. Hello credit crunch. Disgraceful I mailed them 7 times now still no joy. WHY WHY OOH WHY!! I want my money back.

disgruntled fiona… Read Full Review

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★☆☆☆☆

“When I first shopped with ASOS I was impressed. I have...”

Written on: 31/07/2009 by amberwood (8 reviews written)

When I first shopped with ASOS I was impressed. I have ordered 4 times and delivery has always been on time. However after two good experiences, I ordered a dress that was supplied without the matching belt. When I complained (by email as you cannot speak to anyone there which I think is poor) I did get a swift response but was told to return the dress for an exchange. When I explained that there were no more in stock, I just wanted the belt they said there was nothing they could do. Because I… Read Full Review

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★★☆☆☆

“i recently bought a dress from asos.com but was too...”

Written on: 30/07/2009

i recently bought a dress from asos.com but was too small, i got an exchange for the right size only 2 be sent out a size 8 on three different occasions and still waiting for the right size to be delivered i still think the selection of clothes is good and wouldnt have minded as much about the mistakes if i wasnt buying the dress for a special occasion and for that reason alone i dont think i would be buying anything else… Read Full Review

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★☆☆☆☆

“I've been shopping with Asos for about 5 years and...”

Written on: 27/07/2009

I've been shopping with Asos for about 5 years and always rated them highly, although over the last 12 months they've gone really downhill, the service is terrible, they constantly mess up orders, deliver late etc, the customer service dept is a joke, I've given up ordering from them now whoch is a shame as their selection is good but I'd rather give money to a company that deserves is!!!… Read Full Review

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★☆☆☆☆

“I have used ASOS since it first launched when...”

Written on: 24/07/2009

I have used ASOS since it first launched when everything was cheap but still on trend, of late they are much more about high end expensive clothes. But thats not my issue! I am concerned that within the past few months I have been hearing a number of stories of customers paying for next day delivery and not receiving their orders! And today its happened to me. I am livid as I ordered a dress for a christening in good faith that the dress would arrive! I have been told I have no chance of… Read Full Review

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★☆☆☆☆

“ASOS are completely useless, they state that orders...”

Written on: 24/07/2009

ASOS are completely useless, they state that orders will be delivered within or by a specified day...you wait and they don't turn up, me and several friends have shopped there these past few weeks(four of us) and over a week after the day of delivery and we are still waiting. So we seperately all contacted asos, and were all given different excuses as to why they arent with us yet!
1. a techincal difficulty
2. The sale
3. problems with the warehouse x2
There is no phone number to contact, and… Read Full Review

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★☆☆☆☆

“Paid for next day delivery from ASOS, and ITS STILL...”

Written on: 18/06/2009

Paid for next day delivery from ASOS, and ITS STILL TELLING ME ITS BEING PROCESSED....?
Any don't even try and get a response from their online "customer service", thats absolutely useless...
I have my college boat party to go to in less that 4 days...if my dress doesn't arrive i will personally search out the little wretches at the "dispatch" centre, wring their necks.......

ok well thats a bit drastic… Read Full Review

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★★★★★

“Been shopping with asos since they 1st launched and...”

Written on: 17/06/2009 by hollyu (4 reviews written)

Been shopping with asos since they 1st launched and I've had brilliant service ever since… Read Full Review

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★★★★☆

“ASOS definitely have some gorgeous clothes and I have...”

Written on: 06/06/2009 by x4sophiax (4 reviews written)

ASOS definitely have some gorgeous clothes and I have bought from the website numerous times without any problems. However, I have also had problems regarding delivery on 2 previous orders. I specifically ordered next day delivery and after waiting in all day, on a Saturday, the items failed to arrive. I'm not sure if it's a problem with their dispatch time or whether it's because they use HDNL, who are well known for being unreliable! To be fair, I contacted their customer services who… Read Full Review

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★★☆☆☆

“Asos.com has a great selection of clothing,...”

Written on: 26/05/2009 by Sannepedersen (1 review written)

Asos.com has a great selection of clothing, accessories and shoes. Thei features on the websites are good - such as suggestions for accessories when buying a pair of trousers based on what others have bought. Also their videos of the clothing. Their newsletters are relevant and interesting. However, I have had big problems with wrong shipments, and have so far shipped 3 pair of trousers back which have added to my expenses… Read Full Review

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☆☆☆☆☆

“first, Asos.com refuse to ship to indonesia, and then...”

Written on: 19/05/2009 by anteos35 (2 reviews written)

first, Asos.com refuse to ship to indonesia, and then I say ok, just send it to my house in singapore, they says they cant. and I ask again, what about if Im using amex card, they refuse again. just say it, they refuse because m indonesian. at my 1st order, it already being charge, and they send me an email mentioning above, and they say they will cancel it. buttt, yes, it still appear at my credit card bill. and they ask me to pay for what I didnt buy and didnt get… Read Full Review

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★★★★★

“quality service at ASOS, ordered off it so many times...”

Written on: 17/05/2009

quality service at ASOS, ordered off it so many times extremely helpful, people are only going to write a review usually if they feel hard done by, so i would ignore these comments as asos has around 500 000 orders every month… Read Full Review

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★☆☆☆☆

“im living in asia, and ASOS dont ship it to indonesia,...”

Written on: 15/05/2009 by anteos35 (2 reviews written)

im living in asia, and ASOS dont ship it to indonesia, so I think I just shipped it through my house in Singapore, but yeah, they dont accept indonesian credit card, even though it was shipped to singapore.

the lack of information about them is just unprofessional for me. so I ask them, if I can pay with AMEX they still dont allowed, since im indonesian.

well, Indonesian is not a third would country, and they need to know that indonesian is rich. they dont need to suspicious if we're trying to… Read Full Review

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★☆☆☆☆

“I placed an order with ASOS to only have it cancelled,...”

Written on: 11/05/2009

I placed an order with ASOS to only have it cancelled, then later received an email that they needed copy of drivers licence, copy of passport and credit card statements for the last 3 months. How weird is that?… Read Full Review

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☆☆☆☆☆

“Ordered items from Asos, selected next day delivery as...”

Written on: 04/05/2009

Ordered items from Asos, selected next day delivery as it is for a wedding a few days later. Waited in all day (A saturday). Then checked the tracking of my order....apparently it was delivered!! Amazing, I never saw it. I've checked everywhere...nothing.
Can't phone anyone, can only email them, no response yet....Lost money, no response and no clothes, so a total hassle as will now have to spend more money buying what I need. You may have a good experience but as soon as there's a problem you… Read Full Review

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★★★★★

“once again, i am v.happy with asos.ordered a top...”

Written on: 02/05/2009 by ogaatkaa (1 review written)

once again, i am v.happy with asos.ordered a top friday morning (opted for a standard delivery - up to 3 days) and received it the very next morning (sat.)… Read Full Review

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