ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1324
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“it's insane...this company is terrible!!!! First of...”

Written on: 04/12/2010

it's insane...this company is terrible!!!! First of all instead of receiving my package on time I had to wait extra week and it appeared that the package misses my apartment number, because the label they print at ASOS didn't fit it. I contacted to explain them my issue, they didn't care. Moreover, they made a refund and even though the package was sent back to them they couldn't resend it back to me. So I just got nothing after all. And simultaneously I had another package to come. The same… Read Full Review

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★★★★★

“I ordered a dress on Thursday with next day delivery,...”

Written on: 04/12/2010

I ordered a dress on Thursday with next day delivery, which would be Saturday as I ordered after 7pm. After reading the amount of negative reviews on here I was preparing myself for the worst.

As I needed my order on the Saturday for my birthday I contacted Customer Service on the Friday and asked if they could confirm whether my order would be with me on time. They replied numerous times throughout the day, informing me of my parcels progress and were incredibly polite about it but were… Read Full Review

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★★★★★

“Great webshop. ”

Written on: 03/12/2010

Great webshop.
Huge collection of high street, designer and Asos' own brand clothes.
The pictures of the clothes shown are generally 'true to life', you get what you see: A(s) S(een) O(n) S(creen)
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★★★★★

“I'm surprised to see so many negative reviews on here....”

Written on: 02/12/2010

I'm surprised to see so many negative reviews on here. I've never had a single problem with ASOS and order from them many times a year. I suppose people are always willing to speak out when they have a bad experience, not so for a good one. I also note most of the reviews reflect badly on the delivery experience which surely is the fault of the courier service rather than the company itself (although perhaps customer service could have done a better job in these circumstances).

As for my own… Read Full Review

Sams12345's Comment

Written on: 16/12/2010

I found this review not helpful because...it seems to me that this is from a person that actually works for asos. Most of the reviews are not stating that the site is bad but the customer service they provide after they have taken your money is what people have a problem with and the way they don't check the courier service they use and keep people waiting. I have on several occasion bought from them. However, recently they have had a lack of respect to people problems and concerns.
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<br/>Other sites such as Amazon, and ebay actually get back to you with a quick resolution and do not keep you waiting and give you items that have not been delivered re-sent very quickly. They are not rude nor do they insult their customers integrity.
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★★★★★

“I dont understand all the bad reviews. My first...”

Written on: 30/11/2010 by gypsyperkins (1 review written)

I dont understand all the bad reviews. My first experience with ASOS.com was brilliant. They have a great range of clothing and information on the clothing- including a video of a model with the item on the runway and the size she/he is wearing. Very reasonably priced and free delivery option. I chose the free deliver option and my delivery arrived when ASOS predicted it would. Everything I ordered fit. Only downside is if my clothes didnt fit I wouldnt look forward to returning them via email… Read Full Review

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★★★★★

“People being as they are will complain quickly but too...”

Written on: 29/11/2010

People being as they are will complain quickly but too few will speak out when an experience has been brilliant. Delivery, 3 times now, has been better than expected and a need to deal with customer services,(my fault needed sorting not theirs)was a real pleasure. And they get back within an hour to an email, and that really happens.I cannot fault Asos for delivery, quality and customer service… Read Full Review

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★☆☆☆☆

“Please do not shop at ASOS. Their items arrive late. ...”

Written on: 28/11/2010

Please do not shop at ASOS. Their items arrive late. The dress I ordered smelled horrible. I returned it 3 weeks ago and they have no record of my return. Also there is no way to actually speak to someone when you run into an issue.

Please don't waist your money. Not worth it!… Read Full Review

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★☆☆☆☆

“DO NOT BUY GLOVES WHICH ARE THE ASOS OWN BRAND !! THE...”

Written on: 26/11/2010

DO NOT BUY GLOVES WHICH ARE THE ASOS OWN BRAND !! THE THUMB PART OF THE GLOVE IS MASSIVE, LIKE THE SIZE OF A NORMAL LENGTHED FINGER. LOOKS COMPLETELY RIDICULOUS !… Read Full Review

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★☆☆☆☆

“Ordered clothes off ASOS for next day delivery....”

Written on: 26/11/2010

Ordered clothes off ASOS for next day delivery. Received an email telling me they had tried to deliver but nobody was in. LIE. PLus they said the delivery man had left a delivery note. Second lie. All in all, bunch of liars. And the clothes are poor quality. Rubbish customer service, no phone number, all done by email. If they were a real company they would have a proper customer services system in place… Read Full Review

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★★★★★

“Hi, ”

Written on: 26/11/2010 by Sunnysideup88 (4 reviews written)

Hi,

been using ASOS for about 3 years now, what I was really surprised about was the fact on here the poor review it has :S

I do love the website..... The variety of clothes and excellent sales they have!!!

Only problem that I do have is that I cannot TALK to a REAL person, it is so annoying when I want to do something, as typing and emailing is really a pain!

But yeah besides that though ASOS is awsome, and I really do enjoy at the moment.....

I hope this helps!… Read Full Review

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★★★★★

“Dunno why there are so many complaints about asos...”

Written on: 25/11/2010

Dunno why there are so many complaints about asos here. I've placed 2 large orders with them in the last 3 months and their service has been brilliant. Posted next day without a problem. They were out of stock of one thing I placed on my order, so they refunded me without hassle and recommended I looked at another few jackets that were similar.

Great service, I recommend them… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE. I ordered an item and they...”

Written on: 23/11/2010

TERRIBLE CUSTOMER SERVICE. I ordered an item and they sent the wrong size. I sent in for an exchange and they refunded my item instead of exchanging because they do not know how to process return slips. The price of the item went up and they would not send me the item… Read Full Review

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★☆☆☆☆

“This company is an absolute joke!! I ordered a new...”

Written on: 21/11/2010 by cheryl241 (1 review written)

This company is an absolute joke!! I ordered a new bikini and sunglasses the week before my holiday, i paid for next day delivery as it was being delivered to my parents address, and i would have to pick it up.

2 Days later my parcel still hasn't arrived so i tracked the order, only to find that they had delivered it apparently to my parents address where i had apparently signed for it. Now considering i don't live there and they delivered at 8am, i can't see me signing for it unless i did so… Read Full Review

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★★★★★

“The first time I ordered from Asos my package was 02...”

Written on: 18/11/2010

The first time I ordered from Asos my package was 02 weeks late but costumer service was great and very helpful . They finally told me that My package was lost and resend me the items that they still had in stock and for the rest I received a refund and it was automatic . I still decided to reorder from them because I absolutely love this website and I got express shipping. I ordered on sunday and got the package on wednesday . The secret : DO NOT TAKE THE FLAT RATE SHIPPING ITS KIND OF… Read Full Review

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★☆☆☆☆

“I don't know what is up with this company... If you...”

Written on: 16/11/2010

I don't know what is up with this company... If you are thinking to buy something from ASOS, please just don't. Check their "forum" where there are many postings about missing packages, missing and damaged items. I did not receive my order and their answer was "sorry, it has been lost." They tell that to everyone in "forum". I saw about 50 postings like that on the same day. Something is up with them. How could they keep running business if they keep losing tons of packages and refunding… Read Full Review

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★☆☆☆☆

“I placed two orders with ASOS......and they never...”

Written on: 11/11/2010

I placed two orders with ASOS......and they never came!! I contacted ASOS and they informed me that the packages were lost with their carrier. But I doubt the items were ever shipped in the first place! I am extremely disappointed because I really wanted the stuff! Please don't order anything from them!!… Read Full Review

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★☆☆☆☆

“This website even though yes it does have the most...”

Written on: 08/11/2010

This website even though yes it does have the most available things online in one place ... who would want to shop there with the way they treat you . After 5 different orders they were late at delivering they still only gave me 10% off ... worst website ever . BAD CUSTOMER SERVICE BEWARE . they on purposely dont have their phone number available… Read Full Review

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★☆☆☆☆

“I ordered from them on 9/26/10 and STILL haven't...”

Written on: 07/11/2010

I ordered from them on 9/26/10 and STILL haven't received my package. Customer service is a joke. They put you off as long as possible. My advice it to email them every single day if you want a refund and be very direct (read: an a jerk) if you ever want to see your money again. Dislike… Read Full Review

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★☆☆☆☆

“YOU WILL NEVER GET WHAT YOU ORDERED. Many people never...”

Written on: 06/11/2010

YOU WILL NEVER GET WHAT YOU ORDERED. Many people never ever get their items - read the similar reviews… Read Full Review

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★★★★★

“I purchased a dress and two tops from their ASOS Curve...”

Written on: 05/11/2010

I purchased a dress and two tops from their ASOS Curve line that were on sale for $51, total. I got everything a week early than they had told me it'd get here and everything I bought fit perfectly! ALso, they shipped it FedEx, which is a helluva lot better than UPS… Read Full Review

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