ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“horrible! ordered 3 dresses on 9/5 payed for next day...”

Written on: 17/05/2010

horrible! ordered 3 dresses on 9/5 payed for next day delivery! still waiting! I e-mailed them 4 times before i eventually got a reply!they said the delivery company has missorted it to london (which is nowhere near me I live in manchester!) and they cant do anything to help me. I just have to wait until it comes!(if it comes) NO REFUND! NO REFUND FOR DELIVERY CHARGE! DISGRACEFUL CUSTOMER SERVICE! NEVER AGAIN! FUMING! STEER CLEAR OF THIS SITE!… Read Full Review

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★☆☆☆☆

“I am absolutely disgusted with both the quality of...”

Written on: 11/05/2010

I am absolutely disgusted with both the quality of this item and the customer service behind the company. Within the first day of wearing the coat all the front buttons had fallen off. I then had to go out of my way to get the item back to them for them to send out another coat of exactly the same poor quality. You would have thought they would have checked the second coat for quality issues before sending it out.. but the same thing happened with the replacement. I have been battling this out… Read Full Review

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★★★☆☆

“I live in Washington DC which can be tricky for...”

Written on: 09/05/2010

I live in Washington DC which can be tricky for international companies since DC is not technically a state. When I emailed them and told them that DC was not an option in the scroll-down window for delivery they promtly replied. the next time I checked the website the error was fixed.

BUT manke sure that the quality of the clothes you purchase is good. On soooo many of the runway clips you can tell that the shirt or dress or skirt is see thru! but that is what you get for cheap clothes!… Read Full Review

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★☆☆☆☆

“Never have problem with them until now. They sent me...”

Written on: 08/05/2010

Never have problem with them until now. They sent me the wrong item because the item I have ordered was out of stock. I was given discount for this error and ordered somthing else. I was expecting delivery for the new order but received an email saying that I have returned the parcel and refund has been issued. I emailed the customer care and bascially is not their problem and nothing they could do. The website is not updated when item is not in stock. I agreed that YOOX is alot better… Read Full Review

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★☆☆☆☆

“This website is horrible!!! Don't buy anything from...”

Written on: 05/05/2010

This website is horrible!!! Don't buy anything from this website if you live in the US. I ordered two dresses about four weeks ago, and I am STILL WAITING for them. I am highly upset. There is no reason why it should take that long to receive my order. ALSO not to mention one of the dresses they allowed me to purchase and pay then revoked the order due to not having the dress anymore what kind of mess is that. I am also going to report them to Better Business Bureau as I have yet to reveive me… Read Full Review

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★★★☆☆

“these guys are definately priced well and you can...”

Written on: 05/05/2010 by carrierobson (2 reviews written)

these guys are definately priced well and you can always find something for every occassion..but recently over the last few orders they seem to leave you parcels where every they want to and don't take it back to the local post office where you can go in and sign for it. Im not talking normally postage im talking next day delivery and recorded delivery where you are menat to sign for it. Twice now they have had some random person sign and ive never been able to track them down so great on price… Read Full Review

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★☆☆☆☆

“Made my first order in 16/04, "shipped" in 17/04 and...”

Written on: 30/04/2010

Made my first order in 16/04, "shipped" in 17/04 and still waiting for it.
There is no way to track down your order or to have a prof of shipping!!!

I made several orders from others sites in the UK and allways take about 5 working days to get to Portugal.

This is the first and the last time asos.

Asos sucks big time!!! dont buy. Go to YOOX.com instead… Read Full Review

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★★★★☆

“i live in Australia and buy most of my clothing from...”

Written on: 29/04/2010

i live in Australia and buy most of my clothing from Asos. i shop from asos very frequently and have never had trouble with shipping. it's always on time.
i haven't really had the need to deal with the customer service much, however i am overall very happy with the clothes, quality and would certainly recommend… Read Full Review

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Chl11's Comment

Written on: 11/05/2010

Hey, I too live in Australia and ordered a dress on the 27th of April. I got a email saying that it had been dispatched and that it would arrive before the 10th of may. It's now the 11th and maybe i'm just being paranoid but I was just wondering how long yours took to come? cause I need mine for the 21st. Thanks :) xo

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★★★★★

“I don't understand why everyone is blaming delivery on...”

Written on: 28/04/2010

I don't understand why everyone is blaming delivery on ASOS. It's the couriers that don't deliver on time, not ASOS... Anyway, I live in Georgia on a college campus and I ordered 2 pairs of shoes on two different occasions from ASOS. The first time, I paid for standard shipping and the package arrived a day late. I was a little concerned but since it's international, I didn't freak out. The second time I ordered next day and it got here on time [not literally next day, but within 2 days] both… Read Full Review

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★☆☆☆☆

“I am amazed at the poor customer service from this...”

Written on: 26/04/2010

I am amazed at the poor customer service from this otherwise excellent company. I have emailed them three times with questions and had no reply. It seems ASOS is happy to take your money and melt a way when you have a query. Not good enough at all. What a shame.

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★★★★★

“Had a great experience with Asos, delivery was free...”

Written on: 26/04/2010

Had a great experience with Asos, delivery was free and took only a couple of days. Products were good quality and as described/pictured on the website. I had to return a couple of items as they weren't the right fit for me, using the free return service was easy, confirmation of the refund came within a couple of days and was in my bank within a week, including the banks transfer systems! Couldn't of expected any more from an online shop… Read Full Review

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★★★★☆

“After reading so many negative reviews i was pretty...”

Written on: 20/04/2010

After reading so many negative reviews i was pretty skeptical about ordering from this site. nevertheless i thought i would give it a shot since there were so many quite clothes. i have since ordered twice and rec'd both in the mail only a few days late (i live in canada). i expected it to sent by a more trackable method instead of standard mail but as long as it gets here then i'm fine. i love the clothes and will continue to order from asos :)… Read Full Review

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★★★★★

“I live in New York City and when i found this site i...”

Written on: 17/04/2010

I live in New York City and when i found this site i was so HAPPY! I made 5 orders in about a week! (i kept finding new stuff and i just could not help myself!) shipping is only $6 so i didn't mind ordering so many different times! Every order arrived ON TIME if not a little early!! Now as far as sizing I would say if you follow the guide you will be fine, its just the same as BEBE sizing. So if you wear a small in BEBE buy a small in ASOS and so on. the quality of the clothes again i would… Read Full Review

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★☆☆☆☆

“never ever ”

Written on: 14/04/2010

never ever
i am not first and not the last… Read Full Review

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★★★☆☆

“In short... I ordered 2 dresses - the third time they...”

Written on: 10/04/2010

In short... I ordered 2 dresses - the third time they arrived they still weren't right (wrong sizes/faulty etc). Quite frankly their communication via automatic email is ridiculous. They find email more 'personal' than telephone - whatever! A sorry state of affairs with no care or personal touch!… Read Full Review

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★★★★☆

“I didn't really have high expectations after reading...”

Written on: 09/04/2010 by jbear34 (2 reviews written)

I didn't really have high expectations after reading so many poor reviews of the site however, much to my surprise; I found the service from ASOS.com was excellent. My clothes arrived within 3 days of me ordering them

The clothes were ASOS own brand and were inexpensive. I was impressed with the delivery time, although I have to say that the material of the item wasn't that great, but considering the low price, that is only to be expected. I would use ASOS again as I found them quite… Read Full Review

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★★☆☆☆

“Perhaps, if you live in UK, you fare better. But if...”

Written on: 09/04/2010

Perhaps, if you live in UK, you fare better. But if they have to deliver to US, it's a crapshoot. There is a third party delivery company involved, which ASOS don't talk directly to. So, as of now (8 days late), I'm still waiting for someone to tell me where my parcel is, let alone when it arrives. Perhaps it will eventually get here, but at this point I've no idea when, if ever… Read Full Review

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★☆☆☆☆

“I really should have listened to the people giving the...”

Written on: 08/04/2010

I really should have listened to the people giving the reviews before ordering because now I've been through what they went through.

Asos's website is user-friendly and easy to understand, they have good clothes and really that's all their good points. Everything else is bad especially their customer services and delivery.

What is the point of having a next-day delivery if it won't be next day? They use HDNL who are just as bad as ASOS... In conclusion, DO NOT ORDER FROM THEM. The trouble… Read Full Review

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★★★★☆

“After looking through the ASOS.com website millions...”

Written on: 28/03/2010

After looking through the ASOS.com website millions and millions of times, I finally decided to finally buy.. I was a bit worried because of all the bad reviews about shipping/quality of the dresses/customer service, but everything turned out perfectly! my shipment was shipped out a couple of days after I ordered the dresses. they estimated the delivery date to be 3/15, but they didn't actually arrive until 3/22 (I didn't mind to much, at least they came!). I was a bit surprised when I received… Read Full Review

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★★★★☆

“I am from Asia and tried ordering some beauty products...”

Written on: 23/03/2010 by plchit (1 review written)

I am from Asia and tried ordering some beauty products through ASOS once last month. I did not actually counted the time for delivery, as usually orders to asia take quite a long period to be shipped, though I believed the delivery was roughly on time(received within 3 weeks).

The goods were not as safely packed as I thought they would, but anyway, I am satisfied with their service as long as the products inside remained intact.

Despite the loads of negative comments here, I am still quite… Read Full Review

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