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I ordered few items from the site on October 4th with the hope of getting it on time for my birthday (October 22). It is still not here yet. I am disappointed and the customer service is not helpful… Read Full ReviewVisit asos.com
I fell for the free "no hassle" shipping promo to the US and ordered a dress on October 1st. Thinking all would go well with my first order (big mistake), I ordered another dress on October 7th. To this date Oct 26th, I have not received anything. Customer service makes it so that you have to hunt them down in their forum, facebook and or twitter, only to get the runaround and made to wait a specified number of days before they will deem your item as "lost by their courier". On October the… Read Full ReviewVisit asos.com
Absolutely frustrated and fed up with ASOS. 2 orders lost so far in the last month and waiting for 2 more orders. Have complained repeatedly on their Facebook 'here to help' page, but have only been given generic replies with fake concern. Now I have been told that I shouldn't be using their highly promoted 'free shipping to the States' if I want my orders to arrive on time and be trackable, but that I should have chosen the $12 express shipping if I want to make certain they arrive… Read Full ReviewVisit asos.com
I wish I'd found this site before I ever ordered from the US site! Heard good reviews and saw free US shipping so I ordered a corset from there on 10/10 thinking it would arrive in time for Halloween. Confirmation email said it'd be here no later than 10/21...guess what? STILL NOT HERE! And what kind of company offers no tracking # in this day and age? Based on other people's reviews, I'm guessing I won't receive it for months or ever, so I just sent them a message saying I want a refund… Read Full ReviewVisit asos.com
This website is a fraud!Infinitely sorry that I lost so much time and nerves!And still not recovered my money for undelivered shoes already a month!I hope people see these comments and never buy from there… Read Full ReviewVisit asos.com
This website is a fraud! I am waiting on my order for the last 18 days. When I tried contacting customer service they are not willing to issue a refund and are asking me to wait longer. I do not recommend anyone to shop from asos.com… Read Full ReviewVisit asos.com
I URGE EVERYONE TO NOT SHOP AT ASOS
I ordered a pair of boots off the website (I should have read all the reviews first) after 20 days they are still not here (10 day max delivery). I have contacted "customer care" 5 times and not once was I responded to by a human being. After reading hundreds of reviews I realize I am not the first one to be ripped off by ASOS.
I now just hope I get a full refund, which may take months.
*I put 1 star for value for money & quality of website because nothing… Read Full Review
So far I have found asos to be really good. All items that I have purchased has come on time, plus the sizes were all correct and fitted properly.
As for the quality of the clothes, that's yet to be tested, but so far nothing has fallen apart.lol.
There was the one dress that I ordered that didn't come through as it was out of stock apparently and they had already taken the money out, but the money was reurn to me eventually.
Overall, I would deffo recommend this site to a friend… Read Full Review
I called my credit card company to dispute the charge with ASOS. I never received my order and they charged me for $100. So dissapointing. This website is a fraud!… Read Full ReviewVisit asos.com
worst online shopping website ever up to now i cant get my goods, i hate hate hate this company my graduation dress is in there and my grad is next week and i live in trinidad i ordered this like a month ago. they are not the least bit professional i hate them they are ruining what was supposed to be the proudest day of my life. Thank you asos u r a waste of my time and u suck suck suck… Read Full ReviewVisit asos.com
Written on: by Bretagne (1 review written)
DO NOT ORDER FROM ASOS.COM!!! YOU WILL REGRET IT!!! I placed my order on Sept 29th, was told it would get to me by Oct 6th which I was happy about because something I had ordered was a birthday gift. When Oct 6th came and went I emailed them asking where my package was, I was told to wait 8 more days. Well it is now Oct 22nd and I just got an email saying my package was "lost." That is if it was ever SENT out anyway. Something about this site is every fishy and I do not trust them now. They… Read Full ReviewVisit asos.com
Aboslutely awful! I ordered a hoodie for my boyfriend and when it arrived it was full of fluff and had a hole in it. They sent me another and, yes fast delivery and free but on opening this product - fluff again and it looked like it had been dragged along the floor it was filthy!! DONT ORDER FROM HERE !!! E V E R!!!!!!!!!!!!!!!!!… Read Full ReviewVisit asos.com
items failed to turn up ,making it impossible to return them ,now the battle to get a full refund begins
Avoid at all costs… Read Full Review
Written on: by pls758 (1 review written)
I was so excited to find this website great looking clothes at good prices. I placed an order for a shirt and they sent me an email saying that it was shipped...over two weeks later and its still not here. Before I knew that customer service was going to be so terrible I ordered two other tops...I recieved an email stating that they have been sent out and should be here Oct 29...I wish that I had read these reviews before ordering and I will never order from them again. Hoping I recieve my… Read Full ReviewVisit asos.com
Love the things on asos. I ordered 2 dresses off their site for a wedding. They both ran really small so I was unable to wear them. Be warned that the models modeling them on the runway look good in everything and it might not look as great on you. I used 4 day shipping and the dresses arrived super fast. Not bad for my first time but it kinda sucks that I had to send back the dresses… Read Full ReviewVisit asos.com
I've been ordering from ASOS for the past few months. In the beginning things were great. I would get my packages to me in the US within a week. I ordered some things on October 1, 2010, and I'm still waiting. But of course because I've never had a problem before, I placed 3 more orders within a few days of each other. I never thought that I would have this problem because everything was so great in the past. Too bad I didn't read reviews 6 months ago before I placed my very first order. I will… Read Full ReviewVisit asos.com
I am still waiting - 20 days plus now - for a package. I live in the USA. DO NOT ORDER FROM THIS WEBSITE!!!! Especially if you live in the US. After reading the countless negative reviews, I doubt I'll ever receive my package and maybe I won't even get a refund either. I WOULD GIVE A ZERO STAR but it's not available!… Read Full ReviewVisit asos.com
DO NOT ORDER FROM THE US.
I have not received my order, which was promised by 10/07/10. It is now 10/21/10. Their customer service responds with an auto respond and the one email response I did receive said that there was no tracking available for my package. They have not offered a credit, and now I have to dispute the charge with my credit card company. They didnt hesitate to charge me the day after the order.
… Read Full Review
I only put one star because it is required to submit your rating. If it was my choise i would give ASOS.com negitive stars for their lack of customer service and NEVER sending me my items!
I made a purchase on ASOS.com on 9/29 and my items were to be delievered to me by 10/13. Low and behold I didnt receive my package and after emailing customer care was told to wait until 10/25. Not only did they tell me that if i didnt receive my purchase by 10/25 to then email them again... and then… Read Full Review
I used a style saver free delivery for my order and it's been 9 working days since i made the order and I'm still waiting.
When I tarcked down the order online, it says order isn't delivered -access problem.
I tried to contact to ASOS using their online contacts, 3 messages has been sent asking where my order is? and I got one reply which is an auto reply (no info included about my order).
Now, I'm just wondering where my order is, and what happend. It's really annoying and such a waste of… Read Full Review
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Written by Ksonia