ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1298
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“I love the clothes on ASOS but time and time again, my...”

Written on: 02/11/2010 by meleene (1 review written)

I love the clothes on ASOS but time and time again, my packages are lost. I think that this may be the case with a lot of international customers. We need to petition somehow so that ASOS will begin to secure tracking numbers for packages because this is completely absurd and rediculous. This is probably the third time that my package was lost. Another time I ordered a pair of shoes and they sent me a pair that I did not order so there is clearly something wrong with the ordering and… Read Full Review

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★☆☆☆☆

“Shipped October 10, 2010. Not received as of November...”

Written on: 02/11/2010

Shipped October 10, 2010. Not received as of November 2, 2010. Farcical. Emails have been promptly replied to, but no tangible help at all. ASOS: promises much, delivers very little… Read Full Review

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★☆☆☆☆

“Like many here, I ordered something from ASOS's new US...”

Written on: 02/11/2010

Like many here, I ordered something from ASOS's new US website. The item was not here after two weeks, so I contacted the customer service and they advised me to wait additional 5 days. At that time, I saw that some sizes of the item have sold out. Of course, by the time advised date rolled around, they were completely sold out of the item. They did issue a refund eventually, but it took a lot of complaining, and it shouldn't have. The worst customer service I ever came across, hands down. I… Read Full Review

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★☆☆☆☆

“ASOS is the worst website I have ever ordered from in...”

Written on: 01/11/2010

ASOS is the worst website I have ever ordered from in my life. I was fooled into thinking I was getting a great deal and free shipping but all my objects were "lost in the mail" and tey dont have a customer service phone number. I will NEVER buy anything from them again… Read Full Review

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★☆☆☆☆

“Made three separate orders to the US with free...”

Written on: 30/10/2010

Made three separate orders to the US with free delivery and all three were "lost in transit". Their customer Service is absolute garbage I had to 1. send 6 repeatative emails 2. facebook comment 3. ASOS forum thread and 4. Facebook message to get any response from them. It's such a shame because the clothes are beautiful but they NEVER GET TO YOU! how does it even make sense to have every single item lost in transit? FOR PRACTICALLY EVERYONE IN THE US?

DO NOT SHOP WITH ASOS… Read Full Review

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★☆☆☆☆

“My order dispatched on October 10th & should have been...”

Written on: 29/10/2010

My order dispatched on October 10th & should have been to me by the 18th... I have never waited to receive anything for this long! It took them 2days to reply & tell me I have to wait until November 1st <--WHAT THE! to recieve replacement of the same items "WHICH ARE SOLD OUT NOW" R u kidding me or a refund! Just tell me a refund because you can't replace what you don't have... What kind of mess is that to tell a loyal customer or customer period after I already waited an extra 10 days


~Signed a highly upset as of now FORMER… Read Full Review

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★☆☆☆☆

“Order was placed and dispatched on October 4th, 2010....”

Written on: 29/10/2010

Order was placed and dispatched on October 4th, 2010. The items are still not here. If you are reading this post, do yourself a favor and spend your cash somewhere else. I waited the additional 8 days that customer service suggested and they are still not here. I am very disappointed. This is not a one time issue but rather a reoccurring incident with this site.

Avoid
Shopping
On this
Site

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★☆☆☆☆

“asos shipping is a joke. the time frames for delivery...”

Written on: 28/10/2010

asos shipping is a joke. the time frames for delivery are unrealistic and many parcels get lost. if you need something by october, make sure you order it August. it is ridiculous… Read Full Review

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★☆☆☆☆

“I WILL NEVER ORDER FROM THIS SITE ..I URGE NO ONE I...”

Written on: 27/10/2010

I WILL NEVER ORDER FROM THIS SITE ..I URGE NO ONE I MEAN NO ONE TO ORDER FROM THIS SITE they have taken me through so much with these emails that are automated. placed my order on 10/10/2010 its now 10/27/2010 still no order. I contacted "customer help" and they told me wait until 11/9/2010 but no reason why i have to wait ..i just reported them to my credit card company… Read Full Review

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★☆☆☆☆

“I wouldn't use Asos, if I was naked and they sent me...”

Written on: 27/10/2010

I wouldn't use Asos, if I was naked and they sent me clothes for free. Never in my life have I experienced customer service like it. No one to call, numerous emails to and fro to answer 1 simple question, I get stressed just emailing them, its just not worth it. They are fine if your order is correct, but you try and contact them with any question and you will be there for days !
Avoid them like the plague, I don't think they will be around with that customer service for much longer… Read Full Review

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★☆☆☆☆

“I ordered few items from the site on October 4th with...”

Written on: 27/10/2010

I ordered few items from the site on October 4th with the hope of getting it on time for my birthday (October 22). It is still not here yet. I am disappointed and the customer service is not helpful… Read Full Review

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★☆☆☆☆

“I fell for the free "no hassle" shipping promo to the...”

Written on: 26/10/2010

I fell for the free "no hassle" shipping promo to the US and ordered a dress on October 1st. Thinking all would go well with my first order (big mistake), I ordered another dress on October 7th. To this date Oct 26th, I have not received anything. Customer service makes it so that you have to hunt them down in their forum, facebook and or twitter, only to get the runaround and made to wait a specified number of days before they will deem your item as "lost by their courier". On October the… Read Full Review

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★☆☆☆☆

“ Absolutely frustrated and fed up with ASOS. 2...”

Written on: 26/10/2010

Absolutely frustrated and fed up with ASOS. 2 orders lost so far in the last month and waiting for 2 more orders. Have complained repeatedly on their Facebook 'here to help' page, but have only been given generic replies with fake concern. Now I have been told that I shouldn't be using their highly promoted 'free shipping to the States' if I want my orders to arrive on time and be trackable, but that I should have chosen the $12 express shipping if I want to make certain they arrive… Read Full Review

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★☆☆☆☆

“I wish I'd found this site before I ever ordered from...”

Written on: 26/10/2010

I wish I'd found this site before I ever ordered from the US site! Heard good reviews and saw free US shipping so I ordered a corset from there on 10/10 thinking it would arrive in time for Halloween. Confirmation email said it'd be here no later than 10/21...guess what? STILL NOT HERE! And what kind of company offers no tracking # in this day and age? Based on other people's reviews, I'm guessing I won't receive it for months or ever, so I just sent them a message saying I want a refund… Read Full Review

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★☆☆☆☆

“This website is a fraud!Infinitely sorry that I lost...”

Written on: 26/10/2010

This website is a fraud!Infinitely sorry that I lost so much time and nerves!And still not recovered my money for undelivered shoes already a month!I hope people see these comments and never buy from there… Read Full Review

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★☆☆☆☆

“This website is a fraud! I am waiting on my order for...”

Written on: 26/10/2010

This website is a fraud! I am waiting on my order for the last 18 days. When I tried contacting customer service they are not willing to issue a refund and are asking me to wait longer. I do not recommend anyone to shop from asos.com… Read Full Review

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★☆☆☆☆

“I URGE EVERYONE TO NOT SHOP AT ASOS ”

Written on: 24/10/2010

I URGE EVERYONE TO NOT SHOP AT ASOS
I ordered a pair of boots off the website (I should have read all the reviews first) after 20 days they are still not here (10 day max delivery). I have contacted "customer care" 5 times and not once was I responded to by a human being. After reading hundreds of reviews I realize I am not the first one to be ripped off by ASOS.
I now just hope I get a full refund, which may take months.

*I put 1 star for value for money & quality of website because nothing… Read Full Review

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★★★★☆

“So far I have found asos to be really good. All items...”

Written on: 24/10/2010

So far I have found asos to be really good. All items that I have purchased has come on time, plus the sizes were all correct and fitted properly.

As for the quality of the clothes, that's yet to be tested, but so far nothing has fallen apart.lol.

There was the one dress that I ordered that didn't come through as it was out of stock apparently and they had already taken the money out, but the money was reurn to me eventually.

Overall, I would deffo recommend this site to a friend… Read Full Review

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★☆☆☆☆

“I called my credit card company to dispute the charge...”

Written on: 23/10/2010

I called my credit card company to dispute the charge with ASOS. I never received my order and they charged me for $100. So dissapointing. This website is a fraud!… Read Full Review

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★☆☆☆☆

“worst online shopping website ever up to now i cant...”

Written on: 23/10/2010

worst online shopping website ever up to now i cant get my goods, i hate hate hate this company my graduation dress is in there and my grad is next week and i live in trinidad i ordered this like a month ago. they are not the least bit professional i hate them they are ruining what was supposed to be the proudest day of my life. Thank you asos u r a waste of my time and u suck suck suck… Read Full Review

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