ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1316
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
? Ask our helpful community of experts about this product or company
ASOS - www.asos.com - Ask a question now

Media Gallery for ASOS - www.asos.com

ASOS - www.asos.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Ordered clothes off ASOS for next day delivery....”

Written on: 26/11/2010

Ordered clothes off ASOS for next day delivery. Received an email telling me they had tried to deliver but nobody was in. LIE. PLus they said the delivery man had left a delivery note. Second lie. All in all, bunch of liars. And the clothes are poor quality. Rubbish customer service, no phone number, all done by email. If they were a real company they would have a proper customer services system in place… Read Full Review

Visit asos.com
Report this review
★★★★★

“Hi, ”

Written on: 26/11/2010 by Sunnysideup88 (4 reviews written)

Hi,

been using ASOS for about 3 years now, what I was really surprised about was the fact on here the poor review it has :S

I do love the website..... The variety of clothes and excellent sales they have!!!

Only problem that I do have is that I cannot TALK to a REAL person, it is so annoying when I want to do something, as typing and emailing is really a pain!

But yeah besides that though ASOS is awsome, and I really do enjoy at the moment.....

I hope this helps!… Read Full Review

Visit asos.com
Report this review
★★★★★

“Dunno why there are so many complaints about asos...”

Written on: 25/11/2010

Dunno why there are so many complaints about asos here. I've placed 2 large orders with them in the last 3 months and their service has been brilliant. Posted next day without a problem. They were out of stock of one thing I placed on my order, so they refunded me without hassle and recommended I looked at another few jackets that were similar.

Great service, I recommend them… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE. I ordered an item and they...”

Written on: 23/11/2010

TERRIBLE CUSTOMER SERVICE. I ordered an item and they sent the wrong size. I sent in for an exchange and they refunded my item instead of exchanging because they do not know how to process return slips. The price of the item went up and they would not send me the item… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“This company is an absolute joke!! I ordered a new...”

Written on: 21/11/2010 by cheryl241 (1 review written)

This company is an absolute joke!! I ordered a new bikini and sunglasses the week before my holiday, i paid for next day delivery as it was being delivered to my parents address, and i would have to pick it up.

2 Days later my parcel still hasn't arrived so i tracked the order, only to find that they had delivered it apparently to my parents address where i had apparently signed for it. Now considering i don't live there and they delivered at 8am, i can't see me signing for it unless i did so… Read Full Review

Visit asos.com
Report this review
★★★★★

“The first time I ordered from Asos my package was 02...”

Written on: 18/11/2010

The first time I ordered from Asos my package was 02 weeks late but costumer service was great and very helpful . They finally told me that My package was lost and resend me the items that they still had in stock and for the rest I received a refund and it was automatic . I still decided to reorder from them because I absolutely love this website and I got express shipping. I ordered on sunday and got the package on wednesday . The secret : DO NOT TAKE THE FLAT RATE SHIPPING ITS KIND OF… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“I don't know what is up with this company... If you...”

Written on: 16/11/2010

I don't know what is up with this company... If you are thinking to buy something from ASOS, please just don't. Check their "forum" where there are many postings about missing packages, missing and damaged items. I did not receive my order and their answer was "sorry, it has been lost." They tell that to everyone in "forum". I saw about 50 postings like that on the same day. Something is up with them. How could they keep running business if they keep losing tons of packages and refunding… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“I placed two orders with ASOS......and they never...”

Written on: 11/11/2010

I placed two orders with ASOS......and they never came!! I contacted ASOS and they informed me that the packages were lost with their carrier. But I doubt the items were ever shipped in the first place! I am extremely disappointed because I really wanted the stuff! Please don't order anything from them!!… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“This website even though yes it does have the most...”

Written on: 08/11/2010

This website even though yes it does have the most available things online in one place ... who would want to shop there with the way they treat you . After 5 different orders they were late at delivering they still only gave me 10% off ... worst website ever . BAD CUSTOMER SERVICE BEWARE . they on purposely dont have their phone number available… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“I ordered from them on 9/26/10 and STILL haven't...”

Written on: 07/11/2010

I ordered from them on 9/26/10 and STILL haven't received my package. Customer service is a joke. They put you off as long as possible. My advice it to email them every single day if you want a refund and be very direct (read: an a jerk) if you ever want to see your money again. Dislike… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“YOU WILL NEVER GET WHAT YOU ORDERED. Many people never...”

Written on: 06/11/2010

YOU WILL NEVER GET WHAT YOU ORDERED. Many people never ever get their items - read the similar reviews… Read Full Review

Visit asos.com
Report this review
★★★★★

“I purchased a dress and two tops from their ASOS Curve...”

Written on: 05/11/2010

I purchased a dress and two tops from their ASOS Curve line that were on sale for $51, total. I got everything a week early than they had told me it'd get here and everything I bought fit perfectly! ALso, they shipped it FedEx, which is a helluva lot better than UPS… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“They don't have a number you can call. So you have to...”

Written on: 04/11/2010

They don't have a number you can call. So you have to deal with them through email. Beware placing orders because you have to trust that they will respond to your email. Spent $100 and never received my purse OR any message from them about where it is. Never trust trust them again… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“ADVOID ASOS! Disgraceful service. The delivery system...”

Written on: 03/11/2010

ADVOID ASOS! Disgraceful service. The delivery system they have is useless and by the looks of it I am not the only one to have had no delivery, terrible customer service and it takes weeks before they look into any query.
Just go onto their help forum and you will see the thousands of complaints that flood their website each day.
Read Full Review

Visit asos.com
Report this review
★★★★★

“Thing is, people only bother to post reviews when...”

Written on: 03/11/2010

Thing is, people only bother to post reviews when they're angry.
Things can't always go right, and it's not like Asos are the ones delivering the items, the Post is to blame for that kind of thing.
For items out of stock and orders cancelled, well you can imagine the number of orders they get per day, I think credit should be given to them for managing to get most of it done.
Certainly some stuff gets lost, some have bad experiences, but ultimately more people have a good shopping experience… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“Hey there ”

Written on: 03/11/2010

Hey there
I ordered on Oct 17th and have not received my order - I have been in contact with "Customer Care" - she wrote something about checking stock and forwarding the package once more.. a full refund
is NOT the best solution- I did not order these items for my money to get refunded 3 weeks or so after I placed my order.. the whole thing it's just a bit too disappointing
-I would not recommend this site to a rela friend - the UK website promises so many things and looks fab! But ASOS does… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“Read these reviews and then listen to them... ”

Written on: 03/11/2010

Read these reviews and then listen to them...

I read tons of reviews about poor customer service, missing items from orders and items that were never received, and yet I still ordered from Asos. I never got my jeans and, surprise by the time they got back to me about it they had already gone out of stock, I was promised a refund but I'm still waiting for that too...

DO NOT ORDER FROM THEM!!!
really, just don't do it, it's just one big headache… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“Add me to the list of customers who will probably...”

Written on: 02/11/2010

Add me to the list of customers who will probably never get their package! The order was shipped 10-6-10, and I can get no tracking or customs info from them. All of my emails have been answered with an auto generated "we're looking into the situation" reply. Don't waste your money on them! I doubt the order was ever even shipped- I'm beginning to think this website is fraudelent… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“I love the clothes on ASOS but time and time again, my...”

Written on: 02/11/2010 by meleene (1 review written)

I love the clothes on ASOS but time and time again, my packages are lost. I think that this may be the case with a lot of international customers. We need to petition somehow so that ASOS will begin to secure tracking numbers for packages because this is completely absurd and rediculous. This is probably the third time that my package was lost. Another time I ordered a pair of shoes and they sent me a pair that I did not order so there is clearly something wrong with the ordering and… Read Full Review

Visit asos.com
Report this review
★☆☆☆☆

“Shipped October 10, 2010. Not received as of November...”

Written on: 02/11/2010

Shipped October 10, 2010. Not received as of November 2, 2010. Farcical. Emails have been promptly replied to, but no tangible help at all. ASOS: promises much, delivers very little… Read Full Review

Visit asos.com
Report this review
overview
asos.com