ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1250
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★★★★

“I ordered 3 dresses for upcoming weddings. I was...”

Written on: 14/09/2010

I ordered 3 dresses for upcoming weddings. I was nervous and skeptical of sizing, but measured and ordered accordingly. The order seemed to take forever, a few weeks, but it was coming from UK to PA. I had time, so I wasn't too concerned. The dresses arrived and all three were adorable, just as pictured onling, and... FIT! I couldn't believe it because I usually (like most women) have a hard time fitting sometimes. I sent the one I liked least back (for free!) and had a refund within 2… Read Full Review

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★☆☆☆☆

“The concept of customer service does not exist with...”

Written on: 13/09/2010 by venuraavi (1 review written)

The concept of customer service does not exist with ASOS. Next day delivery = we will get it to you when we can and we don't care what you've got to say about it. We have a standard script of 'I am sorry' and 'I apologize' but what we really mean is 'We dont give a toss because we already have your money and couldn't care less aftermath'

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★★☆☆☆

“I bought an item on their website using the next day...”

Written on: 12/09/2010

I bought an item on their website using the next day delivery. I ordered it on Thursday after 5pm so it would have been delivered yesterday (Saturday) between 7am and 9pm.
Still waiting and it is Sunday now when post is not being delivered. I doubt that Monday is considered a working day for delivery which means I should be lucky if my item is being delivered on Tuesday.
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★★☆☆☆

“Buying is easy, after all they want you to spend as...”

Written on: 10/09/2010

Buying is easy, after all they want you to spend as much as possible. The website is easy to navigate and the basket is quick to review. I like the fact that you can 'Save for Later' so you can look at a summary of everything you like before putting it in your basket.

Resolving problems is not so easy. Customer service is ONLY available by email, however they guarantee a response in 1 hour. The response I received simply asked a question that I had already answered in my initial email… Read Full Review

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★☆☆☆☆

“The website is good however when things go wrong the...”

Written on: 09/09/2010

The website is good however when things go wrong the customer service team are useless. I have sent countless emails trying to resolve an issue and they have ignored my last 3 emails.
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★★★☆☆

“Asos is a nice website with OK prices, good for...”

Written on: 07/09/2010

Asos is a nice website with OK prices, good for shipping stuff to overtaxed countries like Israel.
The quality of the Asus brand shoes is low. I got a pair of dock shoes and once I compared them to the proper ones that cost 1.5 the Asus price I realized that the quality is just poor in comparison… Read Full Review

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★☆☆☆☆

“Delivery was late, I waited in for three days. The...”

Written on: 06/09/2010 by godfrem (1 review written)

Delivery was late, I waited in for three days. The goods when finally ordered were wrong. They have now run out of the shoes I ordered. Their customer service is weak. I now have a pair of mens boots which I didn't order and no way of getting the goods that I do want. They haven't yet come back to me to tell me what they will do about it.

First time I used ASOS - and the last time too!

By the way, I wanted to give no stars out of five but this system forces the reviewer to give one star… Read Full Review

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★☆☆☆☆

“i won't even address the shoes i purchased because...”

Written on: 31/08/2010

i won't even address the shoes i purchased because they still haven't arrived 26 days after ordering. this is the second time this has happened with ASOS when ordering from the USA. they ship with DPD who then ships to a 3rd carrier and nothing is ever delivered. ASOS refuses to help find the missing package and DPD blames the 3rd party. i have emailed and called them both a dozen times over two weeks and had no response from either. meanwhile i have paid $340 for non-existent shoes that are… Read Full Review

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★★☆☆☆

“Ordered shoes from ASOS, 2 of which turned out to look...”

Written on: 13/08/2010

Ordered shoes from ASOS, 2 of which turned out to look different than they did online - cheaper and tackier than they looked on line, costing £45 each. Delivery was reasonably fast and the courrier left the package in my shed and a note directing me to find them which was as with previous deliveries.

I promptly went online to see how I could return the items and the website helpfully gave me one option only - paying for collection by one of their courriers. I would have preferred to send it by… Read Full Review

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★★★★★

“ordered a dress came within two days, didnt like the...”

Written on: 13/08/2010 by lucluc (4 reviews written)

ordered a dress came within two days, didnt like the feel of it and sent it back. the reason for the good review is the dresses were good quality but just didnt suit the wedding i was going to and also free delivery,free returns and i was even told when they received the dresses back no stress with the return and a good way of doing business i will defiantly be using them again… Read Full Review

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★★★☆☆

“The website it very good, items are very good, the...”

Written on: 12/08/2010

The website it very good, items are very good, the only problem is when something goes wrong, no contact numbers, only email 24hrs and reply within the hour, which doesn't happen. i have ordered many things and haven't had any problems, but recently ordered 2 tops, one was too big so i sent it back for a exchange. waiting for about a week, and no sign of my replacement, so i wrote to them, and they said check with neighbours etc, and reply if no sign of the top. So i replied and they re-sent a… Read Full Review

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★☆☆☆☆

“I've used ASOS several times before and never had a...”

Written on: 10/08/2010

I've used ASOS several times before and never had a problem. This time was a complete nightmare. Seriously.
Item due to be delivered on the Saturday, wasn't, then it was Monday, it finally arrived on Tuesday. So much for next day delivery. The customer service was beyond shockingly poor, no one ever got back to me, I wasn't offered any of the promises online such as the 10% discount or the phone call either, so that's a whole load of tosh. NEVER again. They misrepresent their service and… Read Full Review

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★★★★☆

“I've spent hundreds with ASOS. I've been shopping with...”

Written on: 08/08/2010

I've spent hundreds with ASOS. I've been shopping with the company for roughly three or four years now. I've never has any problems with the delivery whether it be 'standard' delivery or 'next day' delivery. When returning the items, I just use the freepost labels to send the item back and my account is credited within a few days time. Most of all, I love ASOS's fab sales. ASOS to the world! lol… Read Full Review

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★★★★★

“ASOS deserves a huge pat on the back; I've never had...”

Written on: 05/08/2010

ASOS deserves a huge pat on the back; I've never had such good customer service before! I ordered three dresses that were each on sale for a very decent price. I received them today, five days late, and am still very satisfied. I emailed their late delivery email and within twenty minutes a real person replied back. They have refunded my shipping fees and given me a 10% discount for my next order. I would definitely recommend! The quality of my dresses are wonderful and much better than… Read Full Review

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★★★★★

“Great service, always ontime (if not early) and they...”

Written on: 01/08/2010 by Rachel1234 (4 reviews written)

Great service, always ontime (if not early) and they do not charge to bring it out again if you were not in. They will deliver to my work place if that is what I request and are always willing to help. My experience of this site is nothing but positive, I would definately shop there again and have recommended it to many friends in the past… Read Full Review

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★☆☆☆☆

“Ordered shorts. They posted them to the wrong address...”

Written on: 29/07/2010

Ordered shorts. They posted them to the wrong address and refused to take responsibility. I tried contacting them over a number of days and they responded with quite a rude tone each time. They ended by recommending I shop elsewhere next time. How nice… Read Full Review

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★☆☆☆☆

“I ordered puma/ferrari trainers and paid over £5.50...”

Written on: 29/07/2010

I ordered puma/ferrari trainers and paid over £5.50 extra for next day delivery. I recieved an email advising that my order was packed and had been dispatched, confirming the item would be delivered next day. I emailed customer services for a tracking number or name of the courier at 11:30am on the delivery day. It took 7.5 hours (almost 7pm) and I had been waiting in all day, before they decided to tell me that they were out of stock, haven't processed my order and would need to refund my… Read Full Review

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★☆☆☆☆

“I am very disappinted with Asos.com, i have ordered...”

Written on: 28/07/2010

I am very disappinted with Asos.com, i have ordered from them previously and even the quality of goods wasnt the best at least the service was ok. This time around i have experienced a terrible service where my account was firstly disabled and then never enabled again (apparently a technical fault). In my frustration and lack of time (as wanted to order for my holiday) i have created new account with my other email address just to find out that my oredr was cancelled and in order to re-order… Read Full Review

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★☆☆☆☆

“horrible shop, horrible service, got my order 2 weeks...”

Written on: 25/07/2010

horrible shop, horrible service, got my order 2 weeks late and items broken, still waiting for refund after more then month… Read Full Review

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★★★★★

“Quite how the rating is so low on this review site, I...”

Written on: 17/07/2010

Quite how the rating is so low on this review site, I do not know! I have purchased multiple items from ASOS, too many to mention. Each and every time, I have received nothing other than perfect service in all areas. On the one occasion I did have a slight problem, it was dealt with in such an effective manner, I doubt another shop could ever even compare.

I advise anyone to shop at ASOS and would happily stand by my word, you will receive nothing other than immaculate service!… Read Full Review

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