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Written on: 02/01/2010
Well, I bought a £100 birthday present of a coat for my partner delivered on paid for next day delivery during Christmas week 2009.
The coat duly arrived - nothing wrong there. Within TWO days ALL 6 of the left hand buttons had fallen off.
We contacted their customer services and they told us that they have no more stock of coat (it was not in their Christmas sale), they will not be getting it back in, and could only suggest that we send it back and buy another style of coat.
We were… Read Full Review
Written on: 30/12/2009 by Zukker (1 review written)
The most disgusting service I've ever come across!… Read Full ReviewVisit asos.com
Written on: 28/12/2009
bought a coat which was unsuitable. Used ASOS returns service via the Royal Mail, the coat was returned on the 6th Nov 2009, kept the returns receipt just in case there was any queries. I requested that ASOS refund the £90 to my card. Its now the 28th Dec 2009, i am still waiting for my refund. ASOS say they never received the return, i have sent them a copy of the returns receipt plus details of the original order, been passed from one customer service agent to another, to date i have sent 7… Read Full ReviewVisit asos.com
Written on: 25/12/2009
Bought my mother a coat for christmas, she is a size 14 exactly. I pressumed that if I bought the coat marked size 14-16 that it would fit my mother. It's 09:43 December 25th as I write this about thirty minutes after opening our presents and finding out that the coat ASOS sent me was clearly a size 16. My Christmas present to my mother is now void and I'm in a foul mood but I'm sure that ASOS' customer care will be nothing but helpful and sincere when the refund my money and appologise for… Read Full ReviewVisit asos.com
Written on: 13/12/2009
Ordered two pairs of swimming shorts from ASOS in December when no shop in the world seemed to sell any. They promised delivery on Saturday (ordered late night Thursday) and they arrived at midday on the Saturday as promised. This was a real life-saver as I was to go away on the Monday. The quality of the website cannot be faulted in my opinion; there are plenty of good quality images. Each item description page also has suggested alternative items which were good. I was worried after… Read Full ReviewVisit asos.com
Written on: 10/12/2009 by Scruffydog (4 reviews written)
I admit some of the previous reviews worried me as I had forgot to check review centre about the ASOS website before I had placed my order! However I was actually very pleasantly surprised. I managed to get a pair of current Timberland boots for £86 delivered instead of the Timberland price of £115.
The website and confirmation emails were excellent and despite them telling me delivery would take up to 5 days on the free super saver my package arrived in two days - I will use them again. My… Read Full Review
Written on: 09/12/2009
I have recently ordered a great deal of clothes from ASOS and have a few issues with the poor service I have received from the Home Delivery Network and the ASOS "customer care" team.
90% of the time I order well over £500 worth of product in order to get the next day free delivery.
The last time this happened I was supposed to receive my package on Saturday and I was going out that evening. It didn't arrive after waiting in all day. I called HDN to ask about it and they told me it was on… Read Full Review
Written on: 08/12/2009
Ordered goods using standard delivery and was given an expected delivery date. Didn't receive it by then and have been emailing to ascertain where it is. I keep getting fobbed off with excuses and have been told to investigate the problem myself!!! The ironic thing is, I only live 20 mins from their distribution centre so could have picked up myself the day it was ordered. Shocking service. Will not use again… Read Full ReviewVisit asos.com
Written on: 07/12/2009
Will never buy anything from ASOS again. I ordered a dress on 19 october 2009 and Im still waiting for it. Very bad service!!!!!!!… Read Full ReviewVisit asos.com
Written on: 03/12/2009 by vikee (2 reviews written)
never had a problem with ASOS and I've used them many times, if I had to pick on something then sometimes the delivery times are really quick with standard delivery and sometimes it can take a lot longer so be carefull if you are ordering something by standard delivery that you might want to wear at the weekend… Read Full ReviewVisit asos.com
Written on: 27/11/2009
So I spent £35 on a dress, totalling approx. £38 with post&packaging, to then have to wait over a week for it to be delivered, but amazingly they said they couldn't find my address. Which was funny seeing as they had sent products to my house before. I am actually appalled as they made me wait over a week to tell me "Oh well, you can't have the product. Try ordering it again." I come to order it and it's out of stock. WHY DO YOU ASK?? Because of their utter time wasting that's why. Then they… Read Full ReviewVisit asos.com
Written on: 23/11/2009 by eden peaco (2 reviews written)
Have been using A.S.O.S for years as I am quite petite and the range is broad as well as designers and quirky boutique,
never had a problem, lots of things I have sent back but not due to lack of quality.
Really pleased they have brought in free return, next day deilivery etc.... only thing I would point out that if you do get codes make sure you change the tick box selection at check out and update otherwise you wll still pay... this happened to me once and they refunded me.
I think they are… Read Full Review
Written on: 13/11/2009
I'm still waiting for my delivery, asos' team responded that it might take 8 more business days after scheduled date! However they will charge your account right away, no delays. I will never ever shop there again, wish I've read customer reviews before I ordered :(… Read Full ReviewVisit asos.com
Written on: 02/11/2009
UTTER RUBBISH FOR CUSTOMER CARE! I HAVE BOUGHT A FEW TIMES FORM ASOS BUT IVE BEEN BURNT ONE TIME TOO MANY… Read Full ReviewVisit asos.com
Written on: 30/10/2009
i ordered a number of items on a thursday morning and was given a code for free next day delivery. i still ended up though paying the extra £5.95 which i was not bothered with as i needed the clothes for the weekend as i was going on holiday.
the parcel should have been delivered to my parents address as i was at work but by the time i returned home the parcel still wasnt there. phoned parcelforce to be told the earliest it would be delivered was monday. they said this happens alot with asos… Read Full Review
Written on: 22/10/2009
I've just recieved my first Asos order, in my opinion the dresses are very nice but they don't fit well. I'm a size 8 but all the dresses i've purchased don't fit well on my chest area. I was very disappointed in that factor. it wouldn't fit around my torso very well.
I don't know what average sizing they do their clothing to but i've never had a problem with size 8 clothing.
It's probably best to know the size difference and the length/width of the clothing before purchase… Read Full Review
Written on: 09/10/2009
Amazing website, goods always on time, great selection spoilt for choice! Love asos would recommend to anyone… Read Full ReviewVisit asos.com
Written on: 01/10/2009
I have purchased many things until now from Asos.Orders come usually in time.Once i had faced a problem with a package that was lost but i ve been fully refunded immediatelly.It 's own brand worths the money only when on sale because of the mediocre quality.What I like most is their shoes and accesories… Read Full ReviewVisit asos.com
Written on: 23/09/2009
I wouldn't use this online shopping site again. I've been contacting customer service the last two days and still have not had a reply. I ordered clothes on the 13/09/09. It says it was dispatched on 14/09/09. The due date was 21/09/09 and it is now 3 days overdue. When/if I get my stuff I'll never go back to ASOS. I wouldn't waste my time on a poorly run business… Read Full ReviewVisit asos.com
Written on: 11/09/2009 by SamanthaB (2 reviews written)
I would never use asos again they are an absolute nightmare. I ordered a dress from their maternity section to wear to a wedding, paid £5.95 next day delivery which didn't turn up. There are no phone numbers so all correspondence is via email, when I chased my delivery I was given the number for the courier to chase it myself. The dress arrived 3 days later, in error they sent me 2. I didn't want them so sent them back together, have sent numerous emails chasing my refund, I only got a… Read Full ReviewVisit asos.com
As rated by real users
" My beautiful wedding dress " Read More
Written by louisew619
" Very satisfied! " Read More
" Excellent Service " Read More
" Responsive service, reasonable price, acceptable product " Read More
" Classic is small and handy " Read More