ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33.3% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★★★☆

“never had a problem with ASOS and I've used them many...”

Written on: 03/12/2009 by vikee (2 reviews written)

never had a problem with ASOS and I've used them many times, if I had to pick on something then sometimes the delivery times are really quick with standard delivery and sometimes it can take a lot longer so be carefull if you are ordering something by standard delivery that you might want to wear at the weekend… Read Full Review

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★☆☆☆☆

“So I spent £35 on a dress, totalling approx. £38 with...”

Written on: 27/11/2009

So I spent £35 on a dress, totalling approx. £38 with post&packaging, to then have to wait over a week for it to be delivered, but amazingly they said they couldn't find my address. Which was funny seeing as they had sent products to my house before. I am actually appalled as they made me wait over a week to tell me "Oh well, you can't have the product. Try ordering it again." I come to order it and it's out of stock. WHY DO YOU ASK?? Because of their utter time wasting that's why. Then they… Read Full Review

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★★★★☆

“Have been using A.S.O.S for years as I am quite petite...”

Written on: 23/11/2009 by eden peaco (2 reviews written)

Have been using A.S.O.S for years as I am quite petite and the range is broad as well as designers and quirky boutique,
never had a problem, lots of things I have sent back but not due to lack of quality.
Really pleased they have brought in free return, next day deilivery etc.... only thing I would point out that if you do get codes make sure you change the tick box selection at check out and update otherwise you wll still pay... this happened to me once and they refunded me.
I think they are… Read Full Review

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★☆☆☆☆

“I'm still waiting for my delivery, asos' team...”

Written on: 13/11/2009

I'm still waiting for my delivery, asos' team responded that it might take 8 more business days after scheduled date! However they will charge your account right away, no delays. I will never ever shop there again, wish I've read customer reviews before I ordered :(… Read Full Review

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★☆☆☆☆

“UTTER RUBBISH FOR CUSTOMER CARE! I HAVE BOUGHT A FEW...”

Written on: 02/11/2009

UTTER RUBBISH FOR CUSTOMER CARE! I HAVE BOUGHT A FEW TIMES FORM ASOS BUT IVE BEEN BURNT ONE TIME TOO MANY… Read Full Review

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★☆☆☆☆

“i ordered a number of items on a thursday morning and...”

Written on: 30/10/2009

i ordered a number of items on a thursday morning and was given a code for free next day delivery. i still ended up though paying the extra £5.95 which i was not bothered with as i needed the clothes for the weekend as i was going on holiday.
the parcel should have been delivered to my parents address as i was at work but by the time i returned home the parcel still wasnt there. phoned parcelforce to be told the earliest it would be delivered was monday. they said this happens alot with asos… Read Full Review

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★☆☆☆☆

“I've just recieved my first Asos order, in my opinion...”

Written on: 22/10/2009

I've just recieved my first Asos order, in my opinion the dresses are very nice but they don't fit well. I'm a size 8 but all the dresses i've purchased don't fit well on my chest area. I was very disappointed in that factor. it wouldn't fit around my torso very well.

I don't know what average sizing they do their clothing to but i've never had a problem with size 8 clothing.

It's probably best to know the size difference and the length/width of the clothing before purchase… Read Full Review

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★★★★★

“Amazing website, goods always on time, great selection...”

Written on: 09/10/2009

Amazing website, goods always on time, great selection spoilt for choice! Love asos would recommend to anyone… Read Full Review

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★★★★☆

“I have purchased many things until now from...”

Written on: 01/10/2009

I have purchased many things until now from Asos.Orders come usually in time.Once i had faced a problem with a package that was lost but i ve been fully refunded immediatelly.It 's own brand worths the money only when on sale because of the mediocre quality.What I like most is their shoes and accesories… Read Full Review

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★☆☆☆☆

“I wouldn't use this online shopping site again. I've...”

Written on: 23/09/2009

I wouldn't use this online shopping site again. I've been contacting customer service the last two days and still have not had a reply. I ordered clothes on the 13/09/09. It says it was dispatched on 14/09/09. The due date was 21/09/09 and it is now 3 days overdue. When/if I get my stuff I'll never go back to ASOS. I wouldn't waste my time on a poorly run business… Read Full Review

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★☆☆☆☆

“I would never use asos again they are an absolute...”

Written on: 11/09/2009 by SamanthaB (2 reviews written)

I would never use asos again they are an absolute nightmare. I ordered a dress from their maternity section to wear to a wedding, paid £5.95 next day delivery which didn't turn up. There are no phone numbers so all correspondence is via email, when I chased my delivery I was given the number for the courier to chase it myself. The dress arrived 3 days later, in error they sent me 2. I didn't want them so sent them back together, have sent numerous emails chasing my refund, I only got a… Read Full Review

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★★★☆☆

“I am an international customer and i got a prompt...”

Written on: 09/09/2009 by mini334 (7 reviews written)

I am an international customer and i got a prompt express delivery from ASOS..the quality of the purse i bought is good and am looking forward to shop more..
The website looks attractive.. I would suggest this shop for international customers for the prompt delivery and quality..

Dont know much about clothing stuffs as i didnt try... prices are reasonable which made me buy this stuff… Read Full Review

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★★★★★

“So, I love ASOS .. I have an experience of around 3...”

Written on: 09/09/2009 by Rajapk86 (1 review written)

So, I love ASOS .. I have an experience of around 3 years with it and I have never looked back to another. It shows us what the celebrities wear. There is a big range of accessories, fashionable clothes, footwear and underwear is the fabulous for men and women...
There is everything from low budget fashion to high top branded fashion and amazing sale items!
I think one of the best purchase I got from here was a one off black all saints leather jacket, I have never ever seen anyone else with… Read Full Review

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★★★★☆

“I recently came across a brilliant website that sells...”

Written on: 09/09/2009 by jaysumalnap (3 reviews written)

I recently came across a brilliant website that sells the latest fashion for men and women called Asos, they sell a mixture of branded and unbranded clothing items and they also sell lots of celebrity fashion wear i.e in the style of Kate Moss, Jessica Alba etc so you can dress like your favourite celebrity.
There is a realy good choice of clothing and the website is realy well thought out and easy to use.
There are various sections such as jeans, jackets and coats, going out tops, dresses… Read Full Review

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★★☆☆☆

“The Asos has nice dresses with a large number of...”

Written on: 09/09/2009 by rahul233 (3 reviews written)

The Asos has nice dresses with a large number of varieties. It has a good customer service then problem which you are facing can be solved by the customer service immediately. And the delivery may be delay in some times due to the shipping delay. This has a good website which you can buy from it and its safer to buy. You will be satisfied when you buy a dress from Asos and there will be no loss for your money, you can have value of worth to it… Read Full Review

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★★★★★

“I can't describe how it's wonderful! ”

Written on: 09/09/2009 by opop2005ahmed (3 reviews written)

I can't describe how it's wonderful!
Speedy Service,special products and More!!
I recommend ASOS to anyone
I can't see any problems
the best to choose… Read Full Review

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★☆☆☆☆

“I bought a pair of shoes from ASOS .. pleased with the...”

Written on: 07/09/2009

I bought a pair of shoes from ASOS .. pleased with the price and speed of delivery. but on closer inspection of the shoes i realised though one of the shoes was in crisp condition, one shoe looked as if it had been briefly worn and had a stain on it...
I've had such a hard time trying to get ASOS to pick up the pair of shoes first saying they could replace them now saying they will refund me.. a complete waste of time… Read Full Review

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★★☆☆☆

“after pondering for a long time i decided to give Asos...”

Written on: 25/08/2009

after pondering for a long time i decided to give Asos a try. seeing that they have nice clothing, and they have XS (which is the same size as Topman, and the size that fits me perfectly), i ended up buying 3 polo tees.

Pros:
(1) Fast delivery
(2) Easy web navigation
(3) Great designs

Cons:
(1) Super Lousy quality (the worst quality polo tees i've ever bought in my entire life.)
- textile feels like paper, no elastic. (2 out of 3 polos that i bought)
- sizing is bigger (no elastic = stretched… Read Full Review

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★☆☆☆☆

“The first order I placed arrived on time and overall...”

Written on: 19/08/2009

The first order I placed arrived on time and overall the service was good, however every order since then has been a nightmare. I placed a order for a item to take on holiday I received an e-mail confirming my order and the expected delivery date advising me that the item I ordered is not in stock and they do not know if or when they will have any more ( this did not stop them from debiting my card). How could the item not be in stock as if thet was the case at the time of ordering it would… Read Full Review

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★☆☆☆☆

“Hello everyone, ”

Written on: 06/08/2009

Hello everyone,
From the very beginning I really liked asos website. I thought it was a nice and easy way of staying trendy. Well, apparently not! I have been extremely disappointed by asos's service quality every time I ordered something. And this will be the last time I will even enter their website. A few days ago I ordered a package for my holiday. Some dresses, shoes, bikinis, etc. And I chose Next Day Delivery because I would leave for my holiday the day after. The package did not arrive… Read Full Review

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Asoshelpers's Comment

Written on: 10/08/2009

We're so sorry that your lovely asos goodies didn't arrive in time for your holiday. We'd love an opportunity to put things right for you so if you've got the time then please forward your details to us at late@asos.com and we'll make sure that we look into your order right away.
<br/>
<br/>We hope that you had a good holiday.
<br/>
<br/>asos x

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