ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1242
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★☆☆☆

“Ordered shoes from ASOS, 2 of which turned out to look...”

Written on: 13/08/2010

Ordered shoes from ASOS, 2 of which turned out to look different than they did online - cheaper and tackier than they looked on line, costing £45 each. Delivery was reasonably fast and the courrier left the package in my shed and a note directing me to find them which was as with previous deliveries.

I promptly went online to see how I could return the items and the website helpfully gave me one option only - paying for collection by one of their courriers. I would have preferred to send it by… Read Full Review

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★★★★★

“ordered a dress came within two days, didnt like the...”

Written on: 13/08/2010 by lucluc (4 reviews written)

ordered a dress came within two days, didnt like the feel of it and sent it back. the reason for the good review is the dresses were good quality but just didnt suit the wedding i was going to and also free delivery,free returns and i was even told when they received the dresses back no stress with the return and a good way of doing business i will defiantly be using them again… Read Full Review

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★★★☆☆

“The website it very good, items are very good, the...”

Written on: 12/08/2010

The website it very good, items are very good, the only problem is when something goes wrong, no contact numbers, only email 24hrs and reply within the hour, which doesn't happen. i have ordered many things and haven't had any problems, but recently ordered 2 tops, one was too big so i sent it back for a exchange. waiting for about a week, and no sign of my replacement, so i wrote to them, and they said check with neighbours etc, and reply if no sign of the top. So i replied and they re-sent a… Read Full Review

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★☆☆☆☆

“I've used ASOS several times before and never had a...”

Written on: 10/08/2010

I've used ASOS several times before and never had a problem. This time was a complete nightmare. Seriously.
Item due to be delivered on the Saturday, wasn't, then it was Monday, it finally arrived on Tuesday. So much for next day delivery. The customer service was beyond shockingly poor, no one ever got back to me, I wasn't offered any of the promises online such as the 10% discount or the phone call either, so that's a whole load of tosh. NEVER again. They misrepresent their service and… Read Full Review

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★★★★☆

“I've spent hundreds with ASOS. I've been shopping with...”

Written on: 08/08/2010

I've spent hundreds with ASOS. I've been shopping with the company for roughly three or four years now. I've never has any problems with the delivery whether it be 'standard' delivery or 'next day' delivery. When returning the items, I just use the freepost labels to send the item back and my account is credited within a few days time. Most of all, I love ASOS's fab sales. ASOS to the world! lol… Read Full Review

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★★★★★

“ASOS deserves a huge pat on the back; I've never had...”

Written on: 05/08/2010

ASOS deserves a huge pat on the back; I've never had such good customer service before! I ordered three dresses that were each on sale for a very decent price. I received them today, five days late, and am still very satisfied. I emailed their late delivery email and within twenty minutes a real person replied back. They have refunded my shipping fees and given me a 10% discount for my next order. I would definitely recommend! The quality of my dresses are wonderful and much better than… Read Full Review

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★★★★★

“Great service, always ontime (if not early) and they...”

Written on: 01/08/2010 by Rachel1234 (4 reviews written)

Great service, always ontime (if not early) and they do not charge to bring it out again if you were not in. They will deliver to my work place if that is what I request and are always willing to help. My experience of this site is nothing but positive, I would definately shop there again and have recommended it to many friends in the past… Read Full Review

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★☆☆☆☆

“Ordered shorts. They posted them to the wrong address...”

Written on: 29/07/2010

Ordered shorts. They posted them to the wrong address and refused to take responsibility. I tried contacting them over a number of days and they responded with quite a rude tone each time. They ended by recommending I shop elsewhere next time. How nice… Read Full Review

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★☆☆☆☆

“I ordered puma/ferrari trainers and paid over £5.50...”

Written on: 29/07/2010

I ordered puma/ferrari trainers and paid over £5.50 extra for next day delivery. I recieved an email advising that my order was packed and had been dispatched, confirming the item would be delivered next day. I emailed customer services for a tracking number or name of the courier at 11:30am on the delivery day. It took 7.5 hours (almost 7pm) and I had been waiting in all day, before they decided to tell me that they were out of stock, haven't processed my order and would need to refund my… Read Full Review

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★☆☆☆☆

“I am very disappinted with Asos.com, i have ordered...”

Written on: 28/07/2010

I am very disappinted with Asos.com, i have ordered from them previously and even the quality of goods wasnt the best at least the service was ok. This time around i have experienced a terrible service where my account was firstly disabled and then never enabled again (apparently a technical fault). In my frustration and lack of time (as wanted to order for my holiday) i have created new account with my other email address just to find out that my oredr was cancelled and in order to re-order… Read Full Review

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★☆☆☆☆

“horrible shop, horrible service, got my order 2 weeks...”

Written on: 25/07/2010

horrible shop, horrible service, got my order 2 weeks late and items broken, still waiting for refund after more then month… Read Full Review

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★★★★★

“Quite how the rating is so low on this review site, I...”

Written on: 17/07/2010

Quite how the rating is so low on this review site, I do not know! I have purchased multiple items from ASOS, too many to mention. Each and every time, I have received nothing other than perfect service in all areas. On the one occasion I did have a slight problem, it was dealt with in such an effective manner, I doubt another shop could ever even compare.

I advise anyone to shop at ASOS and would happily stand by my word, you will receive nothing other than immaculate service!… Read Full Review

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★★★★★

“Asos.com is the best.....Honestly, I've never seen the...”

Written on: 15/07/2010

Asos.com is the best.....Honestly, I've never seen the excellent care from their team like this before!!

The customer care is superb, replied within 24 hours as they said(actually within 3 hrs)

Very quick refund, exchange, and response... free returns, free delivery, free exchange... OMG... Many thanks

Highly recommended… Read Full Review

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★☆☆☆☆

“I do not recommend purchasing from this retailer. I...”

Written on: 11/07/2010

I do not recommend purchasing from this retailer. I purchased a shirt from them online for delivery to Australia and received a pair of jeans instead! I returned the jeans asking for a refund and weeks later have still not heard from them… Read Full Review

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★☆☆☆☆

“What is wrong with ASOS customer service?! I've never...”

Written on: 11/07/2010

What is wrong with ASOS customer service?! I've never encountered such frustrating responses to problems, of which I've experienced many. As for the 'Premier Customer' option, what a joke and waste of money. I've been let down time and time again especially on the issue of delivery. The Premier option promises next working day delivery and a 10 per cent discount if the order is late - very nice, but don't expect the goods to always be on time and don't expect to get the discount without a… Read Full Review

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★★★★★

“hi. I bought a sale dress in yellow size 12 (delivered...”

Written on: 25/06/2010

hi. I bought a sale dress in yellow size 12 (delivered quicker than they stated for free), it was a bit large so i sent it back to change for a smaller size and a different colour. it was processed on return quickly, e-mails received all the way through updating you. they sent out quickly a replacement and it fitted well, but i didnt like the new colour (!!!) but de-tagged it to keep as i thought i cant keep mucking them about. 20 days later - still unworn - i emailed them to ask if i can… Read Full Review

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★☆☆☆☆

“Bought a few items, from the pictures they looked fab,...”

Written on: 24/06/2010

Bought a few items, from the pictures they looked fab, when I got them the quality was absolutely shocking. A few friends have also commented that the website is very deceiving, and for the price they charge you can see how they are making a fortune ripping people off. The quality of the items is more suited to primark… Read Full Review

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★☆☆☆☆

“I ordered two dresses three weeks ago and i'm still...”

Written on: 24/06/2010

I ordered two dresses three weeks ago and i'm still waiting for the parcel. They should be delivered two weeks ago. i've sent 6 e-mails to costumer care and get an automatic message as a reply! finally they said that my order is lost in transit by their carrier and they would issue a refund. but they did not! i am still sending them e-mails and get my refund back but it is impossible!!! they keep me sending their automatic message and say wait!… Read Full Review

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★☆☆☆☆

“These people are so infuriating there is no human...”

Written on: 23/06/2010

These people are so infuriating there is no human contact so when it goes wrong it's a total nightmare I ordered dresses that never arrived and then was told they had been returned I explained I really wanted the dresses and had waited in for 2 days and that no courier had attempted delivery but they just kept saying the courier was refused and a refund will be with you in 5 to 10 days. I didn't want a refund just my items delivered but they just don't get it.......
Total shambles and very… Read Full Review

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★☆☆☆☆

“These people are so infuriating there is no human...”

Written on: 23/06/2010

These people are so infuriating there is no human contact so when it goes wrong it's a total nightmare I ordered dresses that never arrived and then was told they had been returned I explained I really wanted the dresses and had waited in for 2 days and that no courier had attempted delivery but they just kept saying the courier was refused and a refund will be with you in 5 to 10 days. I didn't want a refund just my items delivered but they just don't get it.......
Total shambles and very… Read Full Review

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