ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1310
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“I don't know what is up with this company... If you...”

Written on: 16/11/2010

I don't know what is up with this company... If you are thinking to buy something from ASOS, please just don't. Check their "forum" where there are many postings about missing packages, missing and damaged items. I did not receive my order and their answer was "sorry, it has been lost." They tell that to everyone in "forum". I saw about 50 postings like that on the same day. Something is up with them. How could they keep running business if they keep losing tons of packages and refunding… Read Full Review

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★☆☆☆☆

“I placed two orders with ASOS......and they never...”

Written on: 11/11/2010

I placed two orders with ASOS......and they never came!! I contacted ASOS and they informed me that the packages were lost with their carrier. But I doubt the items were ever shipped in the first place! I am extremely disappointed because I really wanted the stuff! Please don't order anything from them!!… Read Full Review

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★☆☆☆☆

“This website even though yes it does have the most...”

Written on: 08/11/2010

This website even though yes it does have the most available things online in one place ... who would want to shop there with the way they treat you . After 5 different orders they were late at delivering they still only gave me 10% off ... worst website ever . BAD CUSTOMER SERVICE BEWARE . they on purposely dont have their phone number available… Read Full Review

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★☆☆☆☆

“I ordered from them on 9/26/10 and STILL haven't...”

Written on: 07/11/2010

I ordered from them on 9/26/10 and STILL haven't received my package. Customer service is a joke. They put you off as long as possible. My advice it to email them every single day if you want a refund and be very direct (read: an a jerk) if you ever want to see your money again. Dislike… Read Full Review

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★☆☆☆☆

“YOU WILL NEVER GET WHAT YOU ORDERED. Many people never...”

Written on: 06/11/2010

YOU WILL NEVER GET WHAT YOU ORDERED. Many people never ever get their items - read the similar reviews… Read Full Review

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★★★★★

“I purchased a dress and two tops from their ASOS Curve...”

Written on: 05/11/2010

I purchased a dress and two tops from their ASOS Curve line that were on sale for $51, total. I got everything a week early than they had told me it'd get here and everything I bought fit perfectly! ALso, they shipped it FedEx, which is a helluva lot better than UPS… Read Full Review

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★☆☆☆☆

“They don't have a number you can call. So you have to...”

Written on: 04/11/2010

They don't have a number you can call. So you have to deal with them through email. Beware placing orders because you have to trust that they will respond to your email. Spent $100 and never received my purse OR any message from them about where it is. Never trust trust them again… Read Full Review

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★☆☆☆☆

“ADVOID ASOS! Disgraceful service. The delivery system...”

Written on: 03/11/2010

ADVOID ASOS! Disgraceful service. The delivery system they have is useless and by the looks of it I am not the only one to have had no delivery, terrible customer service and it takes weeks before they look into any query.
Just go onto their help forum and you will see the thousands of complaints that flood their website each day.
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★★★★★

“Thing is, people only bother to post reviews when...”

Written on: 03/11/2010

Thing is, people only bother to post reviews when they're angry.
Things can't always go right, and it's not like Asos are the ones delivering the items, the Post is to blame for that kind of thing.
For items out of stock and orders cancelled, well you can imagine the number of orders they get per day, I think credit should be given to them for managing to get most of it done.
Certainly some stuff gets lost, some have bad experiences, but ultimately more people have a good shopping experience… Read Full Review

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★☆☆☆☆

“Hey there ”

Written on: 03/11/2010

Hey there
I ordered on Oct 17th and have not received my order - I have been in contact with "Customer Care" - she wrote something about checking stock and forwarding the package once more.. a full refund
is NOT the best solution- I did not order these items for my money to get refunded 3 weeks or so after I placed my order.. the whole thing it's just a bit too disappointing
-I would not recommend this site to a rela friend - the UK website promises so many things and looks fab! But ASOS does… Read Full Review

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★☆☆☆☆

“Read these reviews and then listen to them... ”

Written on: 03/11/2010

Read these reviews and then listen to them...

I read tons of reviews about poor customer service, missing items from orders and items that were never received, and yet I still ordered from Asos. I never got my jeans and, surprise by the time they got back to me about it they had already gone out of stock, I was promised a refund but I'm still waiting for that too...

DO NOT ORDER FROM THEM!!!
really, just don't do it, it's just one big headache… Read Full Review

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★☆☆☆☆

“Add me to the list of customers who will probably...”

Written on: 02/11/2010

Add me to the list of customers who will probably never get their package! The order was shipped 10-6-10, and I can get no tracking or customs info from them. All of my emails have been answered with an auto generated "we're looking into the situation" reply. Don't waste your money on them! I doubt the order was ever even shipped- I'm beginning to think this website is fraudelent… Read Full Review

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★☆☆☆☆

“I love the clothes on ASOS but time and time again, my...”

Written on: 02/11/2010 by meleene (1 review written)

I love the clothes on ASOS but time and time again, my packages are lost. I think that this may be the case with a lot of international customers. We need to petition somehow so that ASOS will begin to secure tracking numbers for packages because this is completely absurd and rediculous. This is probably the third time that my package was lost. Another time I ordered a pair of shoes and they sent me a pair that I did not order so there is clearly something wrong with the ordering and… Read Full Review

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★☆☆☆☆

“Shipped October 10, 2010. Not received as of November...”

Written on: 02/11/2010

Shipped October 10, 2010. Not received as of November 2, 2010. Farcical. Emails have been promptly replied to, but no tangible help at all. ASOS: promises much, delivers very little… Read Full Review

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★☆☆☆☆

“Like many here, I ordered something from ASOS's new US...”

Written on: 02/11/2010

Like many here, I ordered something from ASOS's new US website. The item was not here after two weeks, so I contacted the customer service and they advised me to wait additional 5 days. At that time, I saw that some sizes of the item have sold out. Of course, by the time advised date rolled around, they were completely sold out of the item. They did issue a refund eventually, but it took a lot of complaining, and it shouldn't have. The worst customer service I ever came across, hands down. I… Read Full Review

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★☆☆☆☆

“ASOS is the worst website I have ever ordered from in...”

Written on: 01/11/2010

ASOS is the worst website I have ever ordered from in my life. I was fooled into thinking I was getting a great deal and free shipping but all my objects were "lost in the mail" and tey dont have a customer service phone number. I will NEVER buy anything from them again… Read Full Review

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★☆☆☆☆

“Made three separate orders to the US with free...”

Written on: 30/10/2010

Made three separate orders to the US with free delivery and all three were "lost in transit". Their customer Service is absolute garbage I had to 1. send 6 repeatative emails 2. facebook comment 3. ASOS forum thread and 4. Facebook message to get any response from them. It's such a shame because the clothes are beautiful but they NEVER GET TO YOU! how does it even make sense to have every single item lost in transit? FOR PRACTICALLY EVERYONE IN THE US?

DO NOT SHOP WITH ASOS… Read Full Review

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★☆☆☆☆

“My order dispatched on October 10th & should have been...”

Written on: 29/10/2010

My order dispatched on October 10th & should have been to me by the 18th... I have never waited to receive anything for this long! It took them 2days to reply & tell me I have to wait until November 1st <--WHAT THE! to recieve replacement of the same items "WHICH ARE SOLD OUT NOW" R u kidding me or a refund! Just tell me a refund because you can't replace what you don't have... What kind of mess is that to tell a loyal customer or customer period after I already waited an extra 10 days


~Signed a highly upset as of now FORMER… Read Full Review

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★☆☆☆☆

“Order was placed and dispatched on October 4th, 2010....”

Written on: 29/10/2010

Order was placed and dispatched on October 4th, 2010. The items are still not here. If you are reading this post, do yourself a favor and spend your cash somewhere else. I waited the additional 8 days that customer service suggested and they are still not here. I am very disappointed. This is not a one time issue but rather a reoccurring incident with this site.

Avoid
Shopping
On this
Site

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★☆☆☆☆

“asos shipping is a joke. the time frames for delivery...”

Written on: 28/10/2010

asos shipping is a joke. the time frames for delivery are unrealistic and many parcels get lost. if you need something by october, make sure you order it August. it is ridiculous… Read Full Review

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