ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
1235
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“Ordered shorts. They posted them to the wrong address...”

Written on: 29/07/2010

Ordered shorts. They posted them to the wrong address and refused to take responsibility. I tried contacting them over a number of days and they responded with quite a rude tone each time. They ended by recommending I shop elsewhere next time. How nice… Read Full Review

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★☆☆☆☆

“I ordered puma/ferrari trainers and paid over £5.50...”

Written on: 29/07/2010

I ordered puma/ferrari trainers and paid over £5.50 extra for next day delivery. I recieved an email advising that my order was packed and had been dispatched, confirming the item would be delivered next day. I emailed customer services for a tracking number or name of the courier at 11:30am on the delivery day. It took 7.5 hours (almost 7pm) and I had been waiting in all day, before they decided to tell me that they were out of stock, haven't processed my order and would need to refund my… Read Full Review

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★☆☆☆☆

“I am very disappinted with Asos.com, i have ordered...”

Written on: 28/07/2010

I am very disappinted with Asos.com, i have ordered from them previously and even the quality of goods wasnt the best at least the service was ok. This time around i have experienced a terrible service where my account was firstly disabled and then never enabled again (apparently a technical fault). In my frustration and lack of time (as wanted to order for my holiday) i have created new account with my other email address just to find out that my oredr was cancelled and in order to re-order… Read Full Review

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★☆☆☆☆

“horrible shop, horrible service, got my order 2 weeks...”

Written on: 25/07/2010

horrible shop, horrible service, got my order 2 weeks late and items broken, still waiting for refund after more then month… Read Full Review

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★★★★★

“Quite how the rating is so low on this review site, I...”

Written on: 17/07/2010

Quite how the rating is so low on this review site, I do not know! I have purchased multiple items from ASOS, too many to mention. Each and every time, I have received nothing other than perfect service in all areas. On the one occasion I did have a slight problem, it was dealt with in such an effective manner, I doubt another shop could ever even compare.

I advise anyone to shop at ASOS and would happily stand by my word, you will receive nothing other than immaculate service!… Read Full Review

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★★★★★

“Asos.com is the best.....Honestly, I've never seen the...”

Written on: 15/07/2010

Asos.com is the best.....Honestly, I've never seen the excellent care from their team like this before!!

The customer care is superb, replied within 24 hours as they said(actually within 3 hrs)

Very quick refund, exchange, and response... free returns, free delivery, free exchange... OMG... Many thanks

Highly recommended… Read Full Review

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★☆☆☆☆

“I do not recommend purchasing from this retailer. I...”

Written on: 11/07/2010

I do not recommend purchasing from this retailer. I purchased a shirt from them online for delivery to Australia and received a pair of jeans instead! I returned the jeans asking for a refund and weeks later have still not heard from them… Read Full Review

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★☆☆☆☆

“What is wrong with ASOS customer service?! I've never...”

Written on: 11/07/2010

What is wrong with ASOS customer service?! I've never encountered such frustrating responses to problems, of which I've experienced many. As for the 'Premier Customer' option, what a joke and waste of money. I've been let down time and time again especially on the issue of delivery. The Premier option promises next working day delivery and a 10 per cent discount if the order is late - very nice, but don't expect the goods to always be on time and don't expect to get the discount without a… Read Full Review

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★★★★★

“hi. I bought a sale dress in yellow size 12 (delivered...”

Written on: 25/06/2010

hi. I bought a sale dress in yellow size 12 (delivered quicker than they stated for free), it was a bit large so i sent it back to change for a smaller size and a different colour. it was processed on return quickly, e-mails received all the way through updating you. they sent out quickly a replacement and it fitted well, but i didnt like the new colour (!!!) but de-tagged it to keep as i thought i cant keep mucking them about. 20 days later - still unworn - i emailed them to ask if i can… Read Full Review

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★☆☆☆☆

“Bought a few items, from the pictures they looked fab,...”

Written on: 24/06/2010

Bought a few items, from the pictures they looked fab, when I got them the quality was absolutely shocking. A few friends have also commented that the website is very deceiving, and for the price they charge you can see how they are making a fortune ripping people off. The quality of the items is more suited to primark… Read Full Review

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★☆☆☆☆

“I ordered two dresses three weeks ago and i'm still...”

Written on: 24/06/2010

I ordered two dresses three weeks ago and i'm still waiting for the parcel. They should be delivered two weeks ago. i've sent 6 e-mails to costumer care and get an automatic message as a reply! finally they said that my order is lost in transit by their carrier and they would issue a refund. but they did not! i am still sending them e-mails and get my refund back but it is impossible!!! they keep me sending their automatic message and say wait!… Read Full Review

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★☆☆☆☆

“These people are so infuriating there is no human...”

Written on: 23/06/2010

These people are so infuriating there is no human contact so when it goes wrong it's a total nightmare I ordered dresses that never arrived and then was told they had been returned I explained I really wanted the dresses and had waited in for 2 days and that no courier had attempted delivery but they just kept saying the courier was refused and a refund will be with you in 5 to 10 days. I didn't want a refund just my items delivered but they just don't get it.......
Total shambles and very… Read Full Review

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★☆☆☆☆

“These people are so infuriating there is no human...”

Written on: 23/06/2010

These people are so infuriating there is no human contact so when it goes wrong it's a total nightmare I ordered dresses that never arrived and then was told they had been returned I explained I really wanted the dresses and had waited in for 2 days and that no courier had attempted delivery but they just kept saying the courier was refused and a refund will be with you in 5 to 10 days. I didn't want a refund just my items delivered but they just don't get it.......
Total shambles and very… Read Full Review

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★☆☆☆☆

“PLEASE STEER CLEAR OF ASOS.COM ”

Written on: 22/06/2010 by tommykitten (1 review written)

PLEASE STEER CLEAR OF ASOS.COM
I have shopped with them for a few years but never again! I returned items anounting to £150 and they confirmed receipt and promised refund. No refund after 6 weeks. Customer service appauling. 12 emails but no closer.They promise to sort it out, to phone me etc... but do not!!!they tell lies too. They do have a customer care phone number so dont waste your time sending numerous emails that will be ignored telephone 02077561000.I cant guarantee you wont be on hold… Read Full Review

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★☆☆☆☆

“Well i really like the fahion and beauty offered on...”

Written on: 22/06/2010

Well i really like the fahion and beauty offered on this website but it is overpriced and the customer service is ONLY online!
My delivery for £139.50 has still not arrived and i have emailed and written to Asos Customer Care and they are a complete waste of time!
I still haven't received my order nor have i got my money back!!!
DO NOT SHOP AT ASOS- THEY'LL TAKE YOUR MONEY AND RUN!!!!!… Read Full Review

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★☆☆☆☆

“this website might look good to you when you first...”

Written on: 21/06/2010

this website might look good to you when you first look at it but they have TERRIBLE customer service!! I tried to return shoes that i bought there which i had only tried on once in my house, and they said that they could not return in because it was not in a resellable condition.... which is just ridiculous. they basically cheat you out of your money if you want to return something. so if you value your money buy from somewhere else!!!! and by the way: you cant call and speak to them on the… Read Full Review

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Lucie Arnold's Comment

Written on: 22/06/2010

I've had exactly the same experience with Asos.
<br/>This review is 100% spot on!!!!!!
<br/>DON'T SHOP AT ASOS

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★☆☆☆☆

“just got an email from them telling me the courier...”

Written on: 16/06/2010

just got an email from them telling me the courier left my package safely by the back door... WHAT BACK DOOR I WORK IN THE WORLD TRADE CENTER IN NYC!!!! so after 12 emails the woman says well we will just process and send another order.. Im like WHAT ARE YOU NUTZ? then she says and we will give you 10% off your next purchase.. I will NEVER order from them!! this was for m y birthday party I spent 330.00 with them... now I have no money to buy a dress and no dress from them - THANKs FOR NOTHING… Read Full Review

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★★★★★

“Used numerous times and never experienced a problem”

Written on: 15/06/2010

Used numerous times and never experienced a problem… Read Full Review

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★☆☆☆☆

“appalling customer service - I will never use again-...”

Written on: 13/06/2010

appalling customer service - I will never use again- Sent the wrong item out three times and did not refund as no record of having received them when I sent them back. Totally appalling. Never able to actually email the same person and they clearly do not read the emails that you send… Read Full Review

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★★☆☆☆

“has anyone ordered from new zaland/australia? i...”

Written on: 11/06/2010 by haleigh369 (1 review written)

has anyone ordered from new zaland/australia? i ordered from asos last week paid for express delivery and still nothing.

just read reviews and am very worried im not gonna get my stuff… Read Full Review

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