ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★☆☆☆☆

“Absolute scum. Sent me a ripped leather jacket and...”

Written on: 04/03/2010

Absolute scum. Sent me a ripped leather jacket and only offered standard return policy after I emailed to say how disappointed I was. No offer of 10% off next purchase, next day delivery on replacement nothing. they obviously don't have a problem with poor service!… Read Full Review

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★☆☆☆☆

“ASOS really does have poor customer service. I live in...”

Written on: 04/03/2010

ASOS really does have poor customer service. I live in London and have had too many issues with ASOS.

1. My delivery was late
2. So I asked to cancel my order and get a refund BUT they completely ignored this and sent the goods to me anyway and charged me the item fee and the higher delivery charge
3. They have no phone number advertised for customer to contact them
4. The customer service people did not read my emails and sent back responses which did not resolve my issue
5. They do not… Read Full Review

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★★★★★

“I think the reviews on this website are doing ASOS no...”

Written on: 19/02/2010

I think the reviews on this website are doing ASOS no justice.
I am from the UK and i think ASOS is brilliant. I've been using it for 2 years, but not often, however, every time I have used it, my deliveries have come on time and exactly (if not better) than what I expected.

In response to the person saying the sizes were completely off from the USA, I don't know if you know but in UK the sizes are different to those in the USA. A size 6 here is not a size 6 in the USA.

So in conclusion, I… Read Full Review

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★☆☆☆☆

“Hi... I did order on 27th of January, and was waiting...”

Written on: 18/02/2010 by vitucis (1 review written)

Hi... I did order on 27th of January, and was waiting 3 weeks, then I wonder what is happening and do write the email to them. They are saying, I am sorry we lost your order. How it can happen. then they put half money back on my paypal and sending again good they have in stock, as some goods were sold out (and those I most wanted). Also I saw the item i wanted in other size and did ask them replace, they did not want. Customer service very unhelpful, and bad at answering and helping. Very… Read Full Review

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★☆☆☆☆

“DO NOT EVER EVER EVER ORDER FROM ASOS. THE EXPERIENCE...”

Written on: 18/02/2010

DO NOT EVER EVER EVER ORDER FROM ASOS. THE EXPERIENCE IS A COMPLETE NIGHTMARE (WHICH IS TOO BAD BECAUSE THE CLOTHES ARE CUTE) ANYHOW, MY ORDER TOOK WEEKS TO ARRIVE TO THE US AND THE SIZES WERE ALL COMPLETELY OFF. THEN, I RETURNED THE ORDER AND THEY GAVE ME BACK MY MONEY. THE CATCH: ONCE YOU MAKE AN ORDER, THEY KEEP YOUR CREDIT CARD ON FILE. THE CHARGED MY CARD FOR ANOTHER PURCHASE THAT I DIDN'T MAKE AND WILL NOT GIVE ME MY MONEY BACK!! THEIR "CUSTOMER SERVICE" CLAIMS THEY DON'T HAVE IT ON… Read Full Review

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★☆☆☆☆

“I SO should have read those reviews before ordering......”

Written on: 12/02/2010

I SO should have read those reviews before ordering... I live in Canada and its been 3 weeks now and still i'm waiting for my clothes, which are helds somewhere in this world. Absolutely no way to communicate with people from the website for help. I'm happy to see i'm not the only one, but horrified to see that some people haven't got their money back. Won't ever again do business with asos… Read Full Review

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★★★★★

“I have used ASOS alot in the last 2 years and have...”

Written on: 10/02/2010

I have used ASOS alot in the last 2 years and have never had any problems. Delivery (even though I opt for Super Saver - 5 day delivery) usually arrives the next day! I always triple check my order so I can be in no way disappointed when my goods arrive. Aslong as you review everything properly you should have a very pleasant experience with them. I would recommend ASOS to anyone! You should check out their Facebook page too cos they do competitions every so often (I won £20 to spend online on… Read Full Review

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★☆☆☆☆

“ASOS CUSTOMER SERVICE IS PATHETIC! IF YOUR ORDER IS...”

Written on: 07/02/2010

ASOS CUSTOMER SERVICE IS PATHETIC! IF YOUR ORDER IS PROCESSED SMOOTHLY THEN YOU ARE LUCKY. IF THERE IS ANY PROBLEM, YOU WILL NEVER GET IT RESOLVED. EVER. THEY WILL JUST GIVE YOU GENERIC EMAILS AND ASK YOU TO WAIT WAIT WAIT WAIT. I HAVE MONEY BEING HELD RANSOM. DO NOT ORDER!… Read Full Review

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★☆☆☆☆

“I have not been able to purchase. I am repeatedly told...”

Written on: 31/01/2010

I have not been able to purchase. I am repeatedly told there is a 'technical' issue with addresses in the US and I can not complete the order. Hard to be believe that this is the best 'e-tailer of the year.' After reading the reviews, I am thinking of not wasting any more of my time. Are US addresses that difficult to program?… Read Full Review

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★★★★☆

“Despite having read many negative reviews about ASOS,...”

Written on: 29/01/2010

Despite having read many negative reviews about ASOS, I still decided to give it a try as I believe its sales items are quite a bargain.

My order arrived Australia within a week via standard courier, they gave me a tracking reference number for the parcel so I was able to track online (status updates daily) to see where it was. I was not home when it was first deliverred and the delivery was easily rearranged for the following day. Well-packaged and very good quality (same as shown on their… Read Full Review

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★☆☆☆☆

“Still waiting for an order from ASOS. It was told that...”

Written on: 28/01/2010

Still waiting for an order from ASOS. It was told that package was shipped out on 30/1/09, and expected date of delivery will be 11 working days later 14/1/10. However, my package didnt come on time, so i emailed their customer care. Again they told me to allow another 11 working days for postal delays. there was no tracking number to the parcel. couldnt track where it was. have no idea if its safe. no assurance to your package. Customer care were evasive and did not take any action… Read Full Review

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★☆☆☆☆

“Terrible, terrible experiance! ”

Written on: 25/01/2010

Terrible, terrible experiance!
I looked online to see Im not the only one DISGUSTED with their service, asos's customer service doesn't really exist. It's just some fancy wording to cover up the pathetic and dissapointing truth that they don't value their customers.
Some people have ahd great experiances, and great, however word of warning:
IF YOU SNED ANYTHING BACK TO ASOS WITHOUT RETAINING/KEEPING A PROOF OF POSTAGE THEY WILL KEEP YOUR ITEM NOT REFUND YOUR MONEY AND BLAME THE SITUATION ON… Read Full Review

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★★★★☆

“I've ordered from ASOS twice now and have had no...”

Written on: 25/01/2010

I've ordered from ASOS twice now and have had no problems either time (the second time my order was a bit late, but ASOS emailed me regarding it so I was forewarned at least). The one item (out of 6 total) that was the ASOS brand as opposed to designer/warehouse brands is actually not terrible quality like I feared it would be. With international shipping to the US at only $6, along with many unique clothing options (and sales!), I'll definitely be shopping with ASOS again… Read Full Review

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★★★★★

“Absolutely love this website, its so simple to use and...”

Written on: 25/01/2010

Absolutely love this website, its so simple to use and had a quick and easy delivery 5 days later.
I buy from asos all the time and have never had a problem my delivery is always on time and its great because you can track it and know exactally what day its coming. All my friends now use it and love it too.

I'd recommend it to everyone !!!… Read Full Review

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★☆☆☆☆

“Completed my order and paid in full 12 days ago but my...”

Written on: 22/01/2010

Completed my order and paid in full 12 days ago but my parcell is still held according to the track page. Sent them two emails but hava had no responce yet. Very unreliable and would not recommend to anyone. The worst online shopping experience i ever had… Read Full Review

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★☆☆☆☆

“I'm outraged. I am still waiting for my order. ”

Written on: 19/01/2010

I'm outraged. I am still waiting for my order.

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★★☆☆☆

“I thought I had found the perfect dress for the winter...”

Written on: 18/01/2010

I thought I had found the perfect dress for the winter formal at my school and so my mother and I ordered it. It was supposed to arrive a week after we placed the order... and it didn't. We gave it a couple more days and then we looked up tracking information. The dress was apparently stuck in customs in the UK, which makes no sense. Items go through security before departure, customs once they reach their destination. So we contacted the site through several email address that were on the… Read Full Review

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★☆☆☆☆

“wish I'd read reviews before I'd ordered,still waiting...”

Written on: 17/01/2010

wish I'd read reviews before I'd ordered,still waiting for Items ordered for next day, HDNL site says delivered even though they haven't, ASOS tell me it says couldn't be delivered so who's lying ?, so where ever it is they know I don't have the items, ASOS don't care because they have their money and refuse to refund, until they get them back from carrier, so basically it's the customer that loses out,

i will never use ASOS again or any other company that uses home delivery network as a… Read Full Review

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Watsurdamage's Comment

Written on: 26/02/2010

Its the couriers fault. If an item has been despatched from the company to the courier who then fail to deliver it or lose it then the courier company is the company who needs to raise an investigation over that not the clothing company. I work for a large uk mobile provider and deal with customer delivery issues every day and know that the company cannot raise an investigation themselves over this because they are not the ones who lost it. all they can do is despatch it to the courier like they did.
<br/>
<br/>Poor courier service, not poor company quality.
<br/>
<br/>however cannot comment on how the customer service attitude was to advising you of this because I have not dealt with them myself.

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★☆☆☆☆

“ASOS, RUDE CUSTOMER SERVICES - TAKES YOUR MONEY AND...”

Written on: 14/01/2010

ASOS, RUDE CUSTOMER SERVICES - TAKES YOUR MONEY AND DOESN'T SEND ITEMS - AFTER A WHILE BLAMES CUSTOMER FOR THEIR MISTAKE AND TELLS YOU WILL HAVE TO HAVE MONEY BACK, WHICH YOU DON'T GET.

Great website promises quality goods at low cost. In reality they charge your card and don't send the goods. They also do not have a phone number to ring. You have to email, at which point you get an automated response saying they will get back to you within 24hours, which they don't.

I spent over two… Read Full Review

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★★★★★

“Best online shop i use for clothes, ”

Written on: 14/01/2010

Best online shop i use for clothes,
the prices are good, and the makes and products are good aswell,

almost everything i have ordered from them has arrived ontime, sometimes even earlier than expected,
if i didnt like something or it didnt fit, its very easy to send it back (this is free of charge) and the money is back in my account within a few days.
(one order did not arrive "next day" as it shouldve done, but me delivery charges where refunded, and this was the fault of the postage… Read Full Review

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