ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
? Ask our helpful community of experts about this product or company
ASOS - www.asos.com - Ask a question now

Media Gallery for ASOS - www.asos.com

ASOS - www.asos.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“NYC First Buyer”

Written on: 29/05/2014 by plopop45 (1 review written)

I ordered a couple of items (a pair of boots, a winter coat, and some socks) on May 22nd. After I ordered these items, I decided to look up reviews on the shipping for all the United States buyers out there. (backwards I know) I was completely shocked and terrified about my order after reading countless reviews about never receiving items or getting sent the incorrect item altogether. I decided to stick with my order just to see if it was true. I would say I ordered these items about 1am in… Read Full Review

Visit asos.com

Asos.com's Response to plopop45's Review

Written on: 29/05/2014

Well this is what we love to hear - glad your order reached you in record time! Rest assured we've made sure that returning your order is easy as pie. We've got more info on how to return your order here http://ow.ly/xn7f9 ASOS

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“FOR MY CANADIAN GIRLS - DETAILED REVIEW !”

Written on: 28/05/2014

Hey guys ! So I'm from Quebec in Canada and I've ordered 3 items on ASOS.com last week (May 20th). It's a Noisy May dress, a Glamorous tropical t-shirt in mesh and a New Look Tropical Baseball tee. The total weight of my package was about 0.50 kg and I had the free regular shipping option. SPEED OF DELIVERY: I have to say I am IMPRESSED !! I've received my order in less than a week which is really surprising due to the number of complaints they have every day !! I was actually starting to get… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 28/05/2014

Hey, thanks for taking the time out to write a review on us. We're really pleased to hear your order arrived so quickly. We know there is a small percentage of orders which can get delayed, so make sure we pull out all of the stops to make sure they arrive asap. If there's anything you are unsure about, we do offer full refunds so you are able to send these back to us. The size guides we have on site are for the ASOS collection, so if you do use these for branded items, the sizes can come up a little big or small. Overall, we're glad to hear this was a great experience for you. For future orders, If there is anything you need help with then you can chat to one of our personal stylists. You can get live advice, tips and tricks from our guys in the know and the best part is it's 100% free :) Happy Shopping, ASOS

Reply to this comment

Yenamarre's Comment

Written on: 29/05/2014

The thing is you only had 3 items... I remember when I used to buy from them and it would be a certain quantity and a certain budget I would settle for Asos, when it becomes alot because after a while you're going to think that it's the best option, but it's not. I remember they once lost my package, but I was ok with it because every company has their ups and downs, but when you can't answer your customers there is a problem.

Reply to this comment

Asos.com's Comment

Written on: 30/05/2014

Hey Yenamarre, If you ever have any issues regarding quality, late or missing parcels you can get in touch with our customer care team either through our help page, Facebook or Twitter and we'll help you out. We never let a customer go without a smile on their faces. I'm sorry that you didn't have a good experience with us on this occasion. If you haven't spoken to a member of our customer care team I'd highly recommend it as we're here to help, 24/7. ASOS Scott

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Rips people off”

Written on: 28/05/2014 by Hoffman95 (1 review written)

Asos send emails that are pathetic attempts to engrain a shopping addiction in any potential customer. They prey on students using bright colors in emails in attempt to lure them in when they are tired and crave a bargain. Not only do they send out copious amounts of emails, they also do everything they can to get you to spend money in devious ways. I have had 3 terrible orders (I know, stupid- so learn from my mistake!) every time thinking it would get better, but not only is their sizing… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 28/05/2014

Hey, really sorry to hear you've had a bad experience with your orders. We send the same items to our international customers as we do our UK customers, and we have free international returns if there's a fault with any item which will hopefully put your mind at rest a little. If you want to contact us about the previous order's you've made, you can get in touch though our Help & Contact page on the website, send us a DM via Twitter or a private message through Facebook and we can look into any issues for you. ASOS Gayle

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Dress looked good but shipping sucks”

Written on: 27/05/2014

I ordered my grad dress from asos, a month before my grad. I was told it would arrive by may 9th at the latest,yet it came on the 22nd!! I only have a week not to make alterations which is costing me a lot. The dress looks good tho, exactly like the pictures and it's good quality. Also, the customer service isn't that great either like the mails are very vague and don't even help in any way. if you need something in a hurry dont use this website tbh. If i had known it would take this long to… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 27/05/2014

Hey, I'm really sorry to hear your order didn't arrive on time - this isn't what we like to hear. I'm pleased to hear the dress looks great and I hope you had an amazing graduation. Our customer service is super busy at the moment and we're trying our hardest to get back to all our messages as quick as we can. If you would like to chat to a member of my team, please pop over a message or give us a private message on our Facebook page and someone will be in touch with you shortly. ASOS Holly

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Customer Care is pretty much nonexistent!”

Written on: 26/05/2014 by Yenamarre (1 review written)

I tried to reach them via their contact us link and by writing a message that would explain why I'm reaching them. Suprise! Their system wouldn't let me send my detailed message.Here's what shows up when I tried to send: Not enough contact info given in order to create the incident. It isn't the first time I ordered from them. Usually they reach you when everything works alright. So I tried to use their email address care@asos.com, but again it wouldn't work. I even tried to call them. Finally… Read Full Review

Visit asos.com

Asos.com's Response to Yenamarre's Review

Written on: 27/05/2014


Hey, I'm sorry to hear about the troubles and hassle that you've had with us. To contact us via our site, you need to go to our help page at the bottom. From there you'll find the 'Ask a question' button. This is where you'll be able to contact us. When contacting us from there you'll need to enter in all of the information available to help us help you. If not enough is provided you'll need to pop onto your account and pass it over to us. Our email address is no longer in use. This was deactivated when the 'Help' section was introduced. Also, we do not have a public contact number. Though you can contact us on our Facebook page and by sending a direct message (DM) to us on Twitter. If you could stay on Twitter and direct message your information over to us we'll be able to help you out right away and make this issue a thing of the past. I'm sorry that you haven't been able to contact us, but please do try again. ASOS Scott

Reply to this comment

Yenamarre's reply to Asos.com's Comment

Written on: 28/05/2014

Thanks! I was able to send my message on Internet Explorer. I don't understand why I couldn't do it on Google Chrome which is my default browser. It took me a lot of time to figure that my effort to send a detailed message wouldn't work via the used browser. You guys need to check that up! Hopefully, everything will get resolved soon, but in terms of Twitter, I just thought it was stupid that I had to reach you via that thing. We can only use 140 which is silly when you have a serious issue. Keep that in mind. I really do think you guys should have a live chat section.

Reply to this comment

Asos.com's reply to Yenamarre's Comment

Written on: 30/05/2014

Thanks a bunch for the further feedback Yenamarre. We're not having any tech issues on our site with any browsers. If this happens again or if you face any sort of issue at all it'll be worth clearing your browser history and deleting your cookies. This should help. The reason we use Twitter is because of the fact that it's a massive platform that is used by everyone and is a great way to connect with our customers. You can only send 140 characters at once. But we will ask you to direct message us at @ASOS_HereToHelp. From there you can send us over as many messages as you need to get your point across. ASOS Scott

Reply to this comment

Yenamarre's reply to Asos.com's Comment

Written on: 30/05/2014

Anyway, Thanks Scott... I think the best option would be to get back to the roots: spend less at Asos. For me, it seems like it's the perfect formula, but I know you guys work hard noneless to provide support to us customers. I guess when we encounter a difficulty, we want technical aid right away.

Reply to this comment

Asos.com's reply to Yenamarre's Comment

Written on: 30/05/2014

I really appreciate that Yenamarre. And thank you for the lovely words. I hope we can show you that we're not all bad. Parcels rarely go missing. This was just a rare occurrence for us. Sorry that you had to be the one to experience it. Have a lovely week. ASOS Scott

Reply to this comment
Report this review Read 5 Comments
★☆☆☆☆

“Where is my order???”

Written on: 26/05/2014 by 184Page (1 review written)

The worst online shopping I've experienced ever! I placed an order on 17 April and the confirmation email said my order will arrive on or before 12 May, and now I'm still waiting! I've written to the customer services but they just asked me to wait and wait, and the worst is they have different people answering my quries every time. I'm a pregnant woman waiting for my maternity dresses and am extremely angry with their services! Anyone can tell me where to file an official complaint? In Hong… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 26/05/2014

Hello, I'm so sorry to hear that your order hasn't arrived yet. I can understand that this can be incredibly frustrating after waiting all this time. I'm also sorry that our customer care team haven't replied to your email. Things are quite busy at the moment but we're working hard to get round to everyone and we'll be with you very soon. We do have different advisors answering your queries at different points, but this is merely due to shift changes. If you do have a complaint for us you can pass this over to our customer care team who'll make sure that it gets to the right person. I'd like to say congratulations on behalf of everyone here at ASOS for being a soon to be mum and I hope to hear from you again soon via email so we can sort this out for you. ASOS Scott

Reply to this comment

Angrymomtobe's Comment

Written on: 26/05/2014

In fact I have written to your customer care team a few times and have provided them with my order number and all they did was ask me to wait. I just want to know how much longer I need to wait and is there other ways you can get this sorted? I'd rather have my money refunded if the order is not going to arrive soon.
I'm happy to provide my order number here if it helps. Its '108788888'

Reply to this comment

Asos.com's Comment

Written on: 30/05/2014

I completely appreciate that Angrymomtobe. If you do email us again we will be able to explain to you why we are asking you to wait this time. Once again I'm so sorry for any hassle caused here. ASOS Scott

Reply to this comment
Report this review Read 3 Comments
★★★☆☆

“Product measurment ”

Written on: 25/05/2014 by AlexSilaghi (1 review written)

Hey, I love your site and I have some pieces of advice for you: I strongly recommend you to do product measurment for all of your products,it will so helpful for customers not to buy wrong size. Yeah, I know that you have there the chest measurment and so on, but that would be great to know the lenght of t-shirt for example. Another suggestion would be to be careful with the prices from the application. Most prices on the application are diffent from the web site, and by different I mean… Read Full Review

Visit asos.com

Asos.com's Response to AlexSilaghi's Review

Written on: 25/05/2014

Hey AlexSilaghi, Thanks for the feedback, It's very appreciated . I completely understand why you'd want more sizes and measurements on site. After all, returning a wrong size can be a hassle. That's why we've made our returns incredibly easy to follow and complete. We do have our ASOS size guide on site which gives you all of the basics when looking for that right size. We also have our Visualizer which can be found above our size guide. This has all of the measurements that you'll need on it. From length, to check and shoulder. The other branded items we'll always recommend using the brands own size guide for help. We're always looking for areas to improve and this is one that we'd love to explore further in the future. ASOS Scott

Reply to this comment

Asos.com's reply to Asos.com's Comment

Written on: 25/05/2014

Regarding the price difference on our app. The prices between them are the same and we'd never charge you more on one and less on the other. Our app in merely a quicker and easier way to shop on the move, being your number one fashion destination where ever you are. As we have quite a few sales on site it's possible that when checking on site and then again on our app it falls out of sale. If you do notice anything strange with the pricing of any item you can always private message us on Facebook or Direct message @ASOS_HereToHelp on Twitter for some help. ASOS Scott

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“ASOS sucks”

Written on: 25/05/2014 by Kameronv100 (1 review written)

I order a belt on the ASOS website. They said it would 6 days to deliver. They shipped it on the 14th. I went to the FedEx website and they said it would be delivered on the following Monday. Monday came and I never received my belt. I then went back to the FedEx website to see where the package was and if they had changed the delivery date. When I got to the FedEx website, it said that the date of delivery was not available. It's been around 8 days since the package left the FedEx place and I… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 25/05/2014

Hi, We're really sorry to hear that you're still waiting for your order to arrive, please be assured we'll do what we can to resolve this for you ASAP. So we can look into this for you pronto, could you kindly drop us a private message on Facebook or Twitter via DM - Please pop over your ASOS order number and registered email address. We look forward to hearing from you, ASOS James

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Don't even think about it!”

Written on: 24/05/2014 by NNovoa (1 review written)

ASOS sucks! They completely ruined my graduation trip because the swimsuits I ordered didn't arrive on time. When I sent them an email to ask what the hell was going on, they replied with an automatic response that they would get in touch with me soon... -.- So helpful! I WILL NEVER EVER EVER EVER BUY ANYTHING FROM ASOS AGAIN!… Read Full Review

Visit asos.com

Asos.com's Response to NNovoa's Review

Written on: 30/05/2014

Hey NNovoa, I'm so sorry to hear that this happened to you. I understand that this can be disappointing especially when it comes to the time before your graduation. We are really busy at the moment, but if you do have any issues or feel that we didn't fully help you with this query please get back in touch with us and we'll help you out right away. ASOS Scott

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Horrible”

Written on: 22/05/2014 by fraesvheiwon (1 review written)

This fashion website is one of the most unprofessional companies I have ever witnessed. I spent over 140.00 USD on jeans, where on the website it confirms I would get free 2 day shipping. It has almost been a week now and nothing has arrived at my doorstep. I contacted ASOS with my problem via email and have not received any sort of reply. The tracking number informed me that it was supposed to be delivered two days ago? Take my advice and ****NEVER ORDER FROM THIS SITE AGAIN****, because I am… Read Full Review

Visit asos.com

Asos.com's Response to fraesvheiwon's Review

Written on: 22/05/2014

Hey, really sorry you're waiting for your order to arrive, I know how frustrating it is when your much wanted goodies are late. Sorry we haven't got back to your email, we're really busy but working v hard to get back to everyone as fast as we can, you could drop us a private message on Facebook or DM via Twitter too, we will get back to you as soon as possible. ASOS Gayle

Reply to this comment

Fraesvheiwon's reply to Asos.com's Comment

Written on: 23/05/2014

All you people do is reply to every single horrifying review saying "you can drop us a PM on Facebook or a DM via twitter, which you won't answer to that anyway also. Tomorrow I will file a complaint to the BBB and federal government about how my online transaction went with your foreign company. Thanks for the "help"

Reply to this comment

Asos.com's reply to Fraesvheiwon's Comment

Written on: 23/05/2014

I'm sorry to hear your issue hasn't been resolved. If you can let me know your order number, I can get on the case and email you back so we can get this sorted out. I look forward to hearing back from you, ASOS Gayle

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“No Response”

Written on: 22/05/2014 by 479Vaughan (1 review written)

They promise to respond back in 2 days and its been 4. The package was in poor condition when receieved......no paperwork (i.e. order summary, return label or prepaid parcel). I am very concerned that I will not be able to return and get me money back. I've send emails through the site and I have gotten no response. This is very alarming. Bad business. J… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 22/05/2014

Hi, We're really busy at the mo which is why it's taking a little longer to get back to everyone but rest assured we're doing our best to reply to people as quickly as we can, sorry for any delay you've experienced. You can print a new returns note on our website, just head to the Help section, if the items were damaged in any way, please get in touch either via the Help & Contact page on the site, via private message on Facebook or DM us through Twitter and we'll be able to help. ASOS Gayle

Reply to this comment

Ahmilly's Comment

Written on: 22/05/2014

I was told that I wouldnt have to pay for shipping it back...the returns label on the site is not the prepaid label. Ive sent 10 inquiries through the site...no response.

Reply to this comment

Ahmilly's Comment

Written on: 23/05/2014

Gayle, its has been 5 working days and I am still waiting. I sent an email from my registered aol account and they don't respond...I email them from my gmail and they reply only to tell me that I need to send an email from my registered aol account. I don't know what else to do....they are purposely avoiding sending out the prepaid mailing label. My next step is to contact my credit card and the better business bureau.

Reply to this comment

Asos.com's Comment

Written on: 23/05/2014

I'm really sorry if we haven't got back to you, you should absolutely have received a reply within 5 days, it may be worth checking your junk mail folder in case it's been classed as spam. If you still haven't got a reply, just let me know your order number and I can look into it for you and email you back with a solution. ASOS Gayle

Reply to this comment
Report this review Read 4 Comments
★☆☆☆☆

“appalling service”

Written on: 21/05/2014 by runner1066 (1 review written)

ordered a cream dress and paid £80. I received a black nighty worth £14. I returned the item the same day suing the return slip and recorded delivery. 10 days later and having received no communication I tried to call the help line. after 2 attempts and 25 minutes waiting I was told could not help me; I need to email them. I would not trust this company with my money again!… Read Full Review

Visit asos.com

Asos.com's Response to runner1066's Review

Written on: 22/05/2014

I'm really sorry for the experience you've had shopping with us, it's not the norm for us to send the wrong items out and we should have been able to sort this out for you at the time. Please do get in touch using the Help & Contact Page on the website, DM us via Twitter or private message us through Facebook and we'll be able to get this resolved for you. ASOS Gayle

Reply to this comment

Runner1066's reply to Asos.com's Comment

Written on: 23/05/2014

I have finally received aknowledgement that you have received the returned item 11 days after it was returned. Still waiting for the correct goods.The delay is unnacceptable and you have done nothing to change my mind about this company. As for it not being the norm, there are many comments on this site which suggest it is!

Reply to this comment

Asos.com's reply to Runner1066's Comment

Written on: 23/05/2014

I'm pleased to hear we've now received the item you returned and the dress you ordered is now on the way. We deal with anything that comes into the warehouse within 1 working day and email as soon as we've done it so you know what's going on and you should have received an email letting you know the delivery date for your dress, but, if you have any other queries, please do get in touch. ASOS Gayle

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“The worst customer service ever!”

Written on: 21/05/2014 by Byrnepo367 (1 review written)

The worst customer service ever! I paid for the express delivery. They use a cheap company to deliver, first point. They didn’t deliver on time, second point. I wrote few e-mails to them, no answer. I called the delivery company, and then fixed with them. Still didn’t get my two dresses for which I paid more than 100 euro. In a meantime I ordered a dress from a different shop and everything was perfect and they delivered within 3 days with the standard rate!!! No extra charges like for ASOS… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 22/05/2014

Hey, I'm really sorry to hear about the hassle you've had with your order, this isn't our usual standard of service and for that I apologise. We're really busy right now but we're working hard to get back to everyone and deal with their queries, you can contact us via our Help & Contact Page on the website, DM us via Twitter or send us a private message through Facebook and we'll be able to look into your delivery for you. ASOS Gayle

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“What Customer Care? !!!”

Written on: 21/05/2014 by Isiaha1981 (1 review written)

I had been a fan of ASOS for a number of years when living in London. Upon moving overseas the nature and lack of customer care became evident in a number of ways: Payment for express delivery of 3 days but order took 6 weeks. Refusal to refund UK taxes as am paying again in Turkey. Incorrect delivery. Request for copies of ID (passport, drivers license) and statement of credit card used via email - all of which is illegal and not under the data protection law!!! Refusal to answer emails. A… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 21/05/2014

Hey, Thank you for taking the time to contact us. I really do appreciate your feedback. I'm so sorry to hear about all of the hassle you have gone through with us. This isn't the way we deal with customers and don't ignore anyone. We are busy at the moment. If you still have any issues regarding any of your orders please contact us on our Facebook page or direct message with your order details so that we can look into these for you. Regarding the information we asked for you. We may use personal information provided by you in order to conduct appropriate anti-fraud checks. All of your information is under the date protection act and won't be used outside of these guidelines and will never be passed onto third company parties. Once again I'm so sorry to hear your orders went missing and hope that you contact us so that we can sort this out immediately. ASOS Scott

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“received a wrong item”

Written on: 19/05/2014 by Julijana (1 review written)

I write to you on 16 May,but you didn't answer me,i wrote again today on the oficial site but again nothing,. I received a green t-shirt today,but my order was a asos mono belted mac. I am very disappointed because I waited, and finally got something else,something that i didn't ordered.I'm your regular customer, it will ask you to be fair and send me the coat which i paid for. Please, be more careful in the future, and i will ask you to solve the problem as soon as possible,and to answer me.I… Read Full Review

Visit asos.com

Asos.com's Response to Julijana's Review

Written on: 20/05/2014

Hey Julijana, I'm so sorry for the delay in us getting in touch with you. We'll a little busy at the moment but we're working hard to get round to everyone. I'm so sorry to hear that we sent you an incorrect item. This is an extremely rare occurrence for us. If you could contact us via our Facebook we'll be able to help you out with this or even direct message @ASOS_HereToHelp and we'll be able to get the right item sent out to you. Once again I'm sorry for this and any hassle that this has put you through. ASOS Scott

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Perfect and on time”

Written on: 17/05/2014

I ordered this orange, short sleeve dress that I wanted to wear for my graduation. I ended up ordering pretty late, so I used express shipping. It came on time, was exactly how it was described, fit perfectly and looked great. I am very happy with the service. Just to let you know, there is apparently a service fee since it's being shipped to the US. Still, the dress was a little over $40, and the fee was less than $2, so it's not bad… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 17/05/2014

Thanks for the lovely feedback! It's great to that you loved your dress and we hope you had a great time at your graduation. This fee that you were charge sounds like an international charge from your card issuer. These are charged when your card issuer has to convert your funds for you. So if you ordered in GPB and they converted it to USD you'll be charged. If you ordered in USD then they won't charge you. If you need any more information on this you can always contact us on our Facebook page or DM us on Twitter @ASOS_HereToHelp. Your bank will also have a few bits of information for you up their sleeves. Thanks again for the feedback, it's much appreciated and have a lovely weekend. ASOS Scott

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Exactly what it said”

Written on: 15/05/2014 by Asosuser1 (1 review written)

Asos described the outfit perfectly on their website and I was a bit skeptical as to whether it would be as nice as it looked/seemed. It is exactly what it described and actually surprised me as to how exact it was. The delivery was as quick as it said it would be so overall I am extremely happy with my purchase… Read Full Review

Visit asos.com

Asos.com's Response to Asosuser1's Review

Written on: 16/05/2014

Thanks so much for your lovely feedback. So glad to hear that you've had a great experience and even better to hear that you're loving your new jumpsuit. It's always great to hear from our customers and we hope to see you again soon! Have a great weekend, ASOS Jennie

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“my experience was good.....”

Written on: 13/05/2014 by Tessi-lee (1 review written)

So, I recently ordered 4 dresses from Asos. Total (incl shipping to Canada) was $212.00. It was due to arrive today, so I was trying to track it through their site (which doesnt actually track anything..). I got worried, starting looking up reviews, and panicked reading all of the negative feedback. I was literally in the middle of that when the delivery arrived. The total customs charges were $66 (which is not impressive, but not TOO terrible). OK. About to open it, and Im still worried that… Read Full Review

Visit asos.com

Asos.com's Response to Tessi-lee's Review

Written on: 16/05/2014

Hey, thanks so much for leaving your feedback. All feedback is good feedback and we love to hear where we're going right and more importantly where we're going wrong.
So glad that your order has arrived safe and sound and that you love your newbies.
If we're being completely honest, we do know that we're not getting the most positive feedback and comments right now. We're so very busy and it's taking us a whole lot longer than usual to get back to everybody and to be able to solve everybody's problems. We totally get how frustrating this can be for our customers especially when they're so excited to get their new bits. We've got a whole new system in place and we're working extra hard to get back to everybody and get back on track so please don't feel put off by the feedback you've seen. We promise it'll get better!
In regards to your customs fees, we hate to see how unhappy this makes our customers. Unfortunately it is solely down to the destination country and we're unable to predict if or how much you will be charged. Again, our delivery system is something we're always trying to improve and we'll defo be passing your feedback on.

Thanks again for your feedback, we do hope we get the chance to restore some ASOS faith for you again. ASOS Jennie

Reply to this comment

Asos.com's Response to Tessi-lee's Review

Written on: 19/05/2014

Hey Tessi, I'm so glad to hear that your order arrived and everything fits perfectly! I'm sorry to hear about your custom charges. These are charged by your customs office and are completely out of our control (You know we wouldn't charge our lovely customers) These are based on the price and weight of an order and need to be paid before it can be delivered to you. I'm sorry that our feedback here has put you off shopping with us, these are rare occurrences. As you had such a good experience on your first order, hopefully we'll see you again shortly snapping great deals for the Summer. ASOS Scott

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Returns ”

Written on: 28/04/2014 by ykhan (1 review written)

BE WARNED just got off the phone to customer services as I'd not heard anything about a returned coat. Told no record of it being received and because I didn't get a receipt from Royal Mail there's nothing I can do. This means I have paid £154 for a coat which was way too big and have nothing to show for it. I will not be using ASOS ever again… Read Full Review

Visit asos.com

Asos.com's Response to ykhan's Review

Written on: 30/04/2014

Hey ykhan, sorry to hear that your return was lost on it;s way back to us. Please ensure that you are aware on our returns policy before returning items to us. As stated in this, returns are the customers responsibility until they reach our warehouse. If you do find your receipt, make sure to send us a pic and we can get the return sorted for you straight away. ASOS Chantelle

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“poor quality product”

Written on: 26/04/2014 by Greenwoodtk365 (1 review written)

Bought what i thought to be lovely leather chelsea ankle boots from asos only after a few times wearing them both heels have just literally peeled and come off!! not worth it for 40 pounds, and there is no way to contact asos directly to leave negative feed back very clever of them… Read Full Review

Visit asos.com

Asos.com's Comment

Written on: 29/04/2014

Not what we like to hear at all. We're here 24/7 to help with stuff like this so feel free to contact us anytime. This can be on our Facebook page or our Twitter account. We also have a contact form on our Help Page which you can fill out to send an email over.

If you can pop a private message over to our Facebook page regarding this order then we'll get on the case as quickly as we can and get this sorted for you. ASOS Jennie

Reply to this comment
Report this review Read 1 Comment
overview
asos.com