ASOS Reviews - www.asos.com

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Discover the latest in women's fashion and men's clothing online with ASOS. Are you a regular shopper? Submit your review and tell us what you think about the site.
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★★☆☆☆

“Such Crapy Service”

Written on: 06/12/2014 by Steelezl105 (1 review written)

So, I placed an order during the last few weeks for stuff from ASOS, at around 110$, I sent the following e-mail, 4-5 days ago and have not gotten any response. Hello, I ordered a Freya Crush Underwired Sweetheart Bikini Padded Top - Black / US 38I, and have received a Freya Crush Underwired Sweetheart Bikini Padded Top - Black / US 38G, this is incorrect, send me the correct item, thank you. At this point i just want to send all of this crapy back for a refund, and of course they have no… Read Full Review

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Asos.com's Comment

Written on: 06/12/2014

Hey, I'm so sorry that we sent you the incorrect item out. I just want you to know that we aim highly with each of our orders and customers and I'm sorry that we missed this level of service on this rare occasion. I'll happily sort this out for you ASAP. You can pop an email over to us, we don't have a contact number for you to call, we'll be able to sort this out for you. ASOS Scott

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Asos.com's Comment

Written on: 08/12/2014

Hey Steelezl105, it's been prety hectic since the recent promos and we're pulling out all the stops to get to our awesome customers as quickly as humanly possible. Your email will be attended to, promise. We're not set up for phone contacts, email & social is what we do best. Sorry to hear that you received the incorrect sized bikin top, that shouldn't happen. Please pop your message, along with your order number & account email address over in a private message (Inbox) on Facebook or through twitter, so this can be sorted swiftly. ASOS Rodney

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Asos.com's Comment

Written on: 08/12/2014

Hey Steelezl105, it's been prety hectic since the recent promos and we're pulling out all the stops to get to our awesome customers as quickly as humanly possible. Your email will be attended to, promise. We're not set up for phone contacts, email & social is what we do best. Sorry to hear that you received the incorrect sized bikin top, that shouldn't happen. Please pop your message, along with your order number & account email address over in a private message (Inbox) on Facebook or through twitter, so this can be sorted swiftly. ASOS Rodney

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Asos.com's Comment

Written on: 08/12/2014

Hey Steelezl105, it's been prety hectic since the recent promos and we're pulling out all the stops to get to our awesome customers as quickly as humanly possible. Your email will be attended to, promise. We're not set up for phone contacts, email & social is what we do best. Sorry to hear that you received the incorrect sized bikin top, that shouldn't happen. Please pop your message, along with your order number & account email address over in a private message (Inbox) on Facebook or through twitter, so this can be sorted swiftly. ASOS Rodney

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★☆☆☆☆

“Totally misleading website”

Written on: 01/12/2014 by klDunn280 (1 review written)

I placed an order for the first time and purchased for almost $400 and the website promised a discount with a promo code saying, if you order oover certain amount, you receive a certain percentage as discount, which I never received. I have been emailing them back and forth, and finally, I have someone replying saying they are very sorry and will refund the dicount and the amount for the items returned, once they receive my return items. But instead, I receive an email giving details of the… Read Full Review

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Asos.com's Comment

Written on: 02/12/2014

Hey, I'm really sorry to hear about this. I can understand how frustrating this must be as we should have reimbursed the promo code for you. I want to sort this out for you pronto. Please could you either get in touch with us again via Facebook or Twitter along with your order number and we'll reimburse this amount. I'm sorry that this didn't happen the first time as it should have been refunded. If you pop a message over then we'll get this sorted. Thanks. ASOS Sarah G

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★☆☆☆☆

“ASOS Maternity Exclusive Swimsuit In Spot Print”

Written on: 30/11/2014 by OliviaHaa (1 review written)

I bought this swimming costume and have worn it for 3 months (about once a week). I have only washed it in the machine about 3 times and it has gone see through on the stomach, chest and back. I returned to the asos website to phone customer services but there is no customer service contact details. The product is poor and there is no facility to contact Asos to feed this back. I note that there are no reviews for the product on Asos's website - maybe I should have taken note of this before… Read Full Review

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Asos.com's Response to OliviaHaa's Review

Written on: 01/12/2014

Hey I'm sorry to hear that this has happened to your swimsuit, we would be happy to help resolve this issue, please get in touch through ASOS.com help page (faulty item), Twitter DM or Facebook PM, to let us know the issue and order number. We'll happily advise you how this can be resolved. ASOS Jason

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★☆☆☆☆

“Rubbish delivery compnay ”

Written on: 27/11/2014 by Christossi (1 review written)

The day they get rid of hermes the better. Goods dont arrive! hermes have no control of knowledge of your items. Asos are un-contactable. Do not order of here!!! The clothes are not worth the trouble when items dont arrive. Asos are a company on the fall… Read Full Review

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Asos.com's Response to Christossi's Review

Written on: 28/11/2014

Hey Christossi, I'm sorry to hear that you feel this way about Hermes. We always strive to offer you the best possible service in terms of our products and delivery. If you can send me over an email via our help page on site or over Facebook I'll happily help you out and locate your parcel for you straight away. ASOS Scott

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★☆☆☆☆

“Not worth your time searching, or your money!”

Written on: 26/11/2014 by Rigobertow493 (1 review written)

I'm an avid e-commerce buyer. I have yet to come across such a difficult process. The quality of the ASOS brand clothing leaves a lot to be desired (even if it does claim you're getting it on sale). I'd ask for one colour, and receive another colour in a different size... What? Then, I have to PAY to return it. I waited for 3 shipments to come in, to realize all items needed to be returned to the tune of $95. That's the cost of the clothes themselves. Buyer Beware - if you're purchasing… Read Full Review

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Asos.com's Comment

Written on: 26/11/2014

Hello, we love to hear your feedback good or bad as we always like to know ways to improve! Here at ASOS we genuinely do love our customers and aim to deliver the absolute best customer experience each and every time. I'm truly sorry that on this occasion this hasn't been the case. If we can do anything to help please let us know, you can contact us through Facebook, Twitter and via email - find out how here http://goo.gl/lV6Bt8. ASOS Zoe H

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★★★★★

“Fabulous!!”

Written on: 25/11/2014 by pinkmonkey (3 reviews written)

I had my eye on a couple of dresses being sold on the high street for £55. I googled the brand name and that led me to Asos where they were selling the same dresses for £16!! I ordered 5 in total, expecting to keep one and ended up keeping them all! I ordered over a weekend and the web-site promised free delivery, however, as I am at work during the week, I opted for click/collect at my local Texaco The dresses were due to be delivered by the Wednesday but actually arrived a day… Read Full Review

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Asos.com's Response to pinkmonkey's Review

Written on: 26/11/2014

Hey, thank you so much for your kind words. We love to hear from our customers and your feedback means everything! We aim to make everyone's ASOS experience as fabulous as possible. Sorry about the little niggle with the search bar, we'll be sure to get it up to date! I hope you look amazing in all your dresses over the party season! ASOS Zoe H

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★☆☆☆☆

“Just not right !! ”

Written on: 22/11/2014 by EdenMcKay251 (1 review written)

Just got my Oder from asos dress looks nothing like The picture I no I'm no model but come on No word on a lie the dress is about a foot if not more longer Than what it should be I'm not short about average size This dress should come up above the nee well that's what it Describes and also in the pic The one that I got is not far of my ankles I don't no if it's just Human era but it looks like someone forgot to finish it Nothing from this site ever looks like the picture not even close… Read Full Review

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Asos.com's Comment

Written on: 23/11/2014

Hey, really sorry about that. We're really sorry to hear the dress you received isn't what you expected. At ASOS, we take pride in ensuring our customer’s satisfaction. We are committed to providing you with the highest level of service simply because our customers deserve the very best. We have a dedicated customer care team who would love to help look into this and I'm sure find a suitable solution. You can contact us through Facebook, Twitter or through our website here http://goo.gl/lU2rwP. ASOS Deji

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★☆☆☆☆

“Very bad customer service”

Written on: 21/11/2014 by Alberto76 (1 review written)

I have placed an order with ASOS with next day delivery (which was for free because the order was over 150 pounds). In the confirmation email it states that order was due to be sent as standard delivery. I cancelled the order, placed it once again and made sure I have selected the delivery option I wanted. The confirmation email showed as before that delivery was standard. I sent several emails to the customer service and called them a few times. No luck with the callings... I have waited for… Read Full Review

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Asos.com's Response to Alberto76's Review

Written on: 21/11/2014

Hey, oh no! I'm really sorry to hear that you have had a bad experience placing your order. If you can please paste your message and include the order number in to a Facebook PM or Twitter DM we'll take a look in to this for you and explain what has happened. ASOS Jason

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★☆☆☆☆

“Didn't arrive on time (keep on waiting and waiting)”

Written on: 13/11/2014 by MaxwellRankin (1 review written)

They expect people to open the door without knocking the door, I was in the house for the whole day, I didn't hear anything happen outside my house, and they give me the notes said that this is their 2nd attempt, ok fine.... And then Hermes emailed me saying that they have delivered my parcel.... I was like OMG this is what you provide right? Ok, fine..... Definitely not buying anything from ASOS anymore! Also, never use Hermes (the worst delivery service I have ever experienced)… Read Full Review

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Asos.com's Comment

Written on: 13/11/2014

So sorry to hear about your experience, I'd be more than happy to take a look in to this for you to find out what happened. Please fire us over a DM on Twitter, PM on Facebook or you could get in touch through the ASOS Help and Contact page where we will reply via email. I hope to hear from you soon so we can get this resolved. ASOS Jason

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Asos.com's Comment

Written on: 13/11/2014

So sorry to hear about your experience, I'd be more than happy to take a look in to this for you to find out what happened. Please fire us over a DM on Twitter, PM on Facebook or you could get in touch through the ASOS Help and Contact page where we will reply via email. I hope to hear from you soon so we can get this resolved. ASOS Jason

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★☆☆☆☆

“SHOCKING DONT ORDER”

Written on: 10/11/2014 by Reese273 (1 review written)

I ordered a few items then on unpacking the order I was missing a pair of jeans...but the jeans where on the order note and money taken from my bank account. so i gave asos a email and they had said that the jeans where out of stock and I would be refunded to my account....when replying to this email I asked them why I hadn't been emailed to tell me this and it was bad customer service as the jeans when still on my order note!! rather than a reply they deleted my account?? why is this online… Read Full Review

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Asos.com's Comment

Written on: 11/11/2014

Hi Reese, Oh no - this sounds like quite the ordeal. Totally not cool on our part. If you get in touch with me through Facebook, Twitter, or the 'contact us' section of the website, I'll be able to sort this out for you. I look forward to hearing from you. ASOS

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Kbee89's Comment

Written on: 11/11/2014

hahaha I am sure you will sort this out this was the fantastic response this morning

We are unable to help you further with this, any emails received regarding this matter will be automatically completed with no response.



This account has been deleted, any future orders placed or accounts opened will be cancelled and closed.



Best wishes.

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Asos.com's Comment

Written on: 12/11/2014

Heya, Really sorry to hear this is what you have received from us. I can't see all the information on your account now to know why you were sent this email however all of the details on the matter will have been in the email correspondence you have had from us. Sorry again. ASOS

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★☆☆☆☆

“Incredible (how bad they are)”

Written on: 01/11/2014 by Clinton131 (1 review written)

This is the first review I ever write but I just had to write and warn others from never ordering anything from ASOS. I ordered 2 pairs of shoes and three times they sent me the wrong size! Really?? The customer service had no clue nor indication what shoe size I would receive next. As a matter of fact before they sent me the last pair of shoes they wrote to me and sai 'fingers crossed' this is the right size. Ha! The story goes on and on, but trust me, they're bordering incompetent… Read Full Review

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Asos.com's Comment

Written on: 03/11/2014

Hey Clinton131, I completely understand just how frustrating this can be to happen. Once is bad enough, but happen three times can seriously be a pain. We always aim high with everything we do from products to our service and we never like disappointing our customers. These are extremely rare occurrences. If you would like you can message us on Facebook in a Private message or on Twitter under @ASOS_HereToHelp where we'll be able to help you out fully and look through everything that has happened with you and to fully investigate the stock to make sure this stops now. I hope you had a lovely weekend and once again I'm deeply sorry that this had to happen to you. ASOS Scott

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★★★★★

“Above and beyond customer service :)”

Written on: 01/11/2014

I ordered a pair of mesh knee high socks last year from ASOS and I was in love with them as soon as I unpacked them, so I threw away my receipt as I didn't anticipate having to return them. As soon as I tried them on, I ripped a huge tear down the side of the sock. Before I had tried on the sock, I did see a tiny snag in the fabric but I didn't think anything of it. I took a picture of the ruined product and emailed ASOS customer care about a replacement or exchange (I didn't want a refund as I… Read Full Review

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Asos.com's Comment

Written on: 03/11/2014

Wow! Thanks so much for this review. It truly means the world to us. We aim to make your ASOS experience as easy as possible. From start to finish, and even if you have any further questions after. We always love making you 100% happy with your purchase and we will never stop until you have a smile on your face. I hope you had a lovely weekend/Halloween. All the best. ASOS Scott

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★★★★★

“Returns were very efficient”

Written on: 31/10/2014 by JesusStanley190 (1 review written)

Thank you for the ease of returning a product and the prompt refund… Read Full Review

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Asos.com's Comment

Written on: 31/10/2014

That's what we like to hear! We're glad to hear you've had a great ASOS experience. Enjoy your goodies. ASOS Katie

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Asos.com's Comment

Written on: 01/11/2014

Hiya Jesus, thanks for the positive feedback. Our awesome customers are at the heart of everything we do. ASOS Rodney

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Asos.com's Comment

Written on: 01/11/2014

Hiya Jesus, thanks for the positive feedback. Our awesome customers are at the heart of everything we do. ASOS Rodney

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★☆☆☆☆

“Worst! Worst! Worst! ”

Written on: 26/10/2014 by Marlee349 (1 review written)

i have placed my order at 14/10/2014 (order no. 128173198),& thought everything going smooth which were supposed to arrive at 5/11/2014, but 10 days after which is today, I received email informing me that my parcel posted but unfortunately one of the item was out of stock! this is absolutely terrible & ridiculous! why not inform within in this 10days but after parcel shipped?? Even though refund it didnt cover the bank charges! What a terrible process & service! I rather cancel the orders as… Read Full Review

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Asos.com's Comment

Written on: 27/10/2014

Hey Marlee349, I'm so sorry to hear this. I completely understand how disappointing this can be to happen. Especially after 10 days. We're currently updating our system which has caused your order to get cancelled. Once again we're sorry that this happened to you here. If you can pop an email over to us via our help page on site we'll be able to help you out ASAP with your funds. ASOS Scott

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★☆☆☆☆

“item did not arive at all”

Written on: 20/10/2014 by Boyle28 (1 review written)

They lied to me that my order was delivered. After a month refunded my money saying the order returned to them. But the order was never delivered , i checked twice at my postal office. Their customer service is some sort of robot. Scarry… Read Full Review

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Asos.com's Comment

Written on: 20/10/2014

Hey, really sorry about that. Our customer care team are waiting to help you track down your order, please get in touch. ASOS Deji

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Ana_V's Comment

Written on: 21/10/2014

Hi,
You deleted my account before i got my refound. I did not confirmed that i recived the money back, because i didn't.

I am not able to contact your customer service .What exactly is your customer service?

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Asos.com's Comment

Written on: 22/10/2014

Heya, Get yourself over to us on either our Facebook page or our Twitter @ASOS_Heretohelp page so we can look into this for you. Make sure to send all the details including your registered email address over to us via a PM or DM. Thanks. ASOS

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★☆☆☆☆

“Unprofessional ”

Written on: 20/10/2014 by MilesDaley261 (1 review written)

I ordered clothes from them, on the day they were going to be delivered they contacted me saying they cancelled the order and I would get my money back within 10 working days. After 10 working days I still haven't got my money back and they closed the query - meaning they don't bother about me any longer. So my recommendation: do not order anything from them, they are unprofessional and for me, I probably won't see my money ever again… Read Full Review

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Asos.com's Comment

Written on: 20/10/2014

Hey, really sorry to hear about your recent order. We wouldn't leave any of our customers hanging. We'd love to help, please get in touch with us at customer care. ASOS Deji

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★☆☆☆☆

“What costumer care!!??”

Written on: 16/10/2014 by AdisonClifford44 (1 review written)

Right, your website is that rubbish from a customer services perspective, trying to complain, I am having to write on your wall! I have over the last week, placed 3 separate orders. All 3 orders I have had issues with. The first was a dress I ordered, used a discount code, went through the PayPal checkout, my order was confirmed etc.... To then 24 hours later, received a PayPal notification, that my payment had been refunded!? Nothing, not even an email from yourselves to explain why. I found… Read Full Review

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Asos.com's Comment

Written on: 16/10/2014

We're really sorry to hear you haven't had the best of times with us lately - this isn't what we like to hear at all. If you could copy and paste this review into a private message on our Facebook account, with your order numbers then we'll be more than happy to take a closer look for you. ASOS Zoe

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★☆☆☆☆

“Slow to deliver”

Written on: 14/10/2014 by denmcallister (1 review written)

Ordered something for my son from ASOS on 29 September - was surprised to note that delivery was on or before the next Monday 6 October but thought it was sure to come within a few days. How wrong I was - Monday 6 October came and went and parcel not received (despite getting notification from courier company that it had been delivered!). My son then spent the best part of 2 hours (collectively over a few days) trying to get hold of someone on the phone. When eventually he got to speak to… Read Full Review

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Asos.com's Response to denmcallister's Review

Written on: 15/10/2014

Hiya, sorry to hear that your delivery experience didn't live up to the highest of standards, as expected by our awesome customers. A new delivery system upgrade was recently installed & there have been a few techie hiccups. These are almost done being ironed out, which will definitely improve the overall service delivery going forward. Hope you give us another shot to try & impress you. ASOS

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★☆☆☆☆

“ASOS online retailer BUY HERE AT YOUR OWN RISK!!!!”

Written on: 10/10/2014 by SHawks (1 review written)

CAN I GIVE A NO STAR RATING????? DO NOT SHOP HERE!!!! SPEND YOUR MONEY ELSEWHERE!!!! We will never patronize this online retailer again. This was the worst online shopping experience we have ever experienced. We ordered a dress on Sept 6, which was to be delivered on Sept 29. After using their tracking system and sending an inquiry email, we learned the initial order had been "lost". We then immediately reordered the item, were assured it would arrive by October 10th, and paid extra… Read Full Review

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Asos.com's Response to SHawks's Review

Written on: 10/10/2014

We're really sorry to hear you haven't had the best of times with us lately - this isn't what we like to hear at all. From what you've described, it sounds like you used our Standard delivery service for an international delivery. Sadly, this does mean that there wouldn't have been any tracking, so if there were any delays or delivery issues then we wouldn't have been able to give you a heads up. If an order ever does get lost, then we'll never leave you out of pocket and will always refund or replace depending on which you prefer.

You've probably noticed ASOS has grown crazy amounts over the last few years. To keep up with demand we've had to carry out a few updates in our warehouse. Now, as we're a business that never go to sleep - this meant there was never going to be the perfect moment to do this. We did however, plan all of the improvements before hand, and update the website with extended delivery times to reflect this. We've had a few glitches which has unfortunately led to few orders being cancelled.

If you could copy and paste this review into a private message on our Facebook account, then we'll be more than happy to take a closer look for you. ASOS Leyanne

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Shawks's reply to Asos.com's Comment

Written on: 10/10/2014

Leyanne. ... are you a real person??? Did you read and comprehend my review above??? You need to respond to the many issues i stated above. YOu are yet one more person to contact me with regards to my complaints and issues. I am not taking anything off line to private message with your company. I want everyone to see how awful ASOS is. I want an email address for the president of ASOS . He should know what terrible service his company is providing. You cancelled my daughter's order after assuring her it would be delivered today! What do you suggest she wear to the event she had ordered the dress for? You lost her first order and today cancelled her second order. What an ordeal you have put us through. And your stingy offers of a 10% discount on her next order is more than a little insulting! We will never redeem that coupon

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Shawks's reply to Asos.com's Comment

Written on: 10/10/2014

Leyanne. ... are you a real person??? Did you read and comprehend my review above??? You need to respond to the many issues i stated above. YOu are yet one more person to contact me with regards to my complaints and issues. I am not taking anything off line to private message with your company. I want everyone to see how awful ASOS is. I want an email address for the president of ASOS . He should know what terrible service his company is providing. You cancelled my daughter's order after assuring her it would be delivered today! What do you suggest she wear to the event she had ordered the dress for? You lost her first order and today cancelled her second order. What an ordeal you have put us through. And your stingy offers of a 10% discount on her next order is more than a little insulting! We will never redeem that coupon

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Asos.com's reply to Shawks's Comment

Written on: 10/10/2014

Definitely a real person over here. I'm really sorry your Daughter doesn't have a dress for her event - not cool! As a promise to our customers, if we ever make a mistake we'll always offer 10% discount as an apology. Sadly, to give you more a more detailed response I would need your Daughter to contact us directly as we would need her account info. To keep your Daughter safe we would need this in a private message. As soon as we've got this info then we'll be able to take a closer look for you. If you would prefer to email us, then you can do so through our help page on the web site. I hope we can get this straightened out ASAP. ASOS Leyanne

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Shawks's reply to Asos.com's Comment

Written on: 10/10/2014

My daughter has been passed around to numerous "customer support" personnel over the past week and even before that when you lost her original order for this dress back in September. She feels completely disrespected as no one at your company has provided her with the assistance that she deserves as a paying customer. You had no trouble billing her for this item....you just can't fulfill on her order nor your commitment to a paying client. We have used your private message system several times to try to get help. All ASOS has done is give us a total runaround, and repeatedly told us they were looking into our problem. Now her order was cancelled due to your own technical difficulties. She did not initiate this cancellation. ASOS did it autonomously. If you want to look into this her order number is 127130101. I have been in contact with a few in your customer service department with regards to this issue. All were useless. We are without our purchase and still w/o credit on our visa card.

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Asos.com's reply to Shawks's Comment

Written on: 18/10/2014

Hey Shawks, I'm sorry for my late reply here. I completely understand the stress that you have gone through here and we don't mean to upset you at all. We work 24/7 which means that you will be dealt with by different advisor's here especially as shifts change. We don't like thinking that we've disappointed you here and we do want to help you out. We're currently updating our system which has caused some of these tech issues to happen Though we are working hard to have everything back to normal for you soon. once again I'm deeply sorry that this happened. ASOS Scott

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★☆☆☆☆

“The WORST Service I Have Ever Received”

Written on: 09/10/2014 by EmilyA1 (1 review written)

Ordering from ASOS was, by far, the absolute worst experience I have ever had with a company. Be warned before you order that their customer service is terrible. I placed my first order at the beginning of September for an item that I had hoped to wear to an event in the middle of October. I had heard great things about ASOS, so didn't think that ordering with standard shipping would be a problem, even though I am an international customer. The day of my expected delivery came, and I still… Read Full Review

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Asos.com's Response to EmilyA1's Review

Written on: 10/10/2014

Hey, I'm really sorry to hear about your shopping experience with us and I can completely understand how frustrating this has been for you. If you pop over your order number to me, then I'll be happy to get this passed onto our customer service escalations team for you. ASOS Lauren

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