Amazon Reviews - www.amazon.co.uk

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★★★★☆
3.8 / 5
75% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Read and write reviews of Amazon one of the largest shops on the Internet. If you have used Amazon.co.uk in the past to buy books, CDs, Video Games, electrical equipment or anything else then let us know what you thought of it to help other online shoppers.
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“love amazon”

Written on: 22/02/2013 by joerodriguez (2 reviews written)

love amazon, their service and prices.. can't get enough… Read Full Review

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“Very good, only let down occasionally by delivery...”

Written on: 21/02/2013 by mercurian (3 reviews written)

Good prices (although they do tend to fluctuate daily, due to Amazon's policy of matching other similar retailers' sales) and they've always been good when I've contacted them with an issue. However, they are occasionally let down by some of the courier services they use. YODEL in particular we've had problems with and have let Amazon know about it when they've been the ones delivering particular items. Other than that, I use Amazon all the time and I'm happy with the service they provide… Read Full Review

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“xmas pressies on time!”

Written on: 20/02/2013

so easy and always efficient. I felt in safe hands doing the xmas shopping from my arm chair, all gifts arrived in time and happy with what they cost. great service… Read Full Review

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“Others should follow”

Written on: 18/02/2013 by nativebreed (2 reviews written)

I love everything about this company. I have never had to call them because everything just works. I order, I pay and I get my product - simple! What really helps is the customer reviews - people are encouraged to be honest which is great because it educates and informs future buyers about what they are about to buy ;) Beware though because things are not always cheaper on amazon but I don't mind this. Great job!… Read Full Review

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“I was just a number and not a customer”

Written on: 18/02/2013 by owend (5 reviews written)

Bought a phone from them. Never turned up. Chased. Chased. Chased. Eventually they gave up and sent another one. Chased. Chased. Finally turns up. A week later, the original phone was dropped on my doorstep. No card. No proof of delivery, just a £400 phone sitting there. Emailed amazon. did they care. No they didn't. Still haven't picked up this second phone yet either… Read Full Review

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“Exemplary!”

Written on: 16/02/2013 by MillyVanilly (2 reviews written)

I have been using amazon for nearly a decade now and have never had any problem with them that they did not solve. It is inevitable that you will come across problems from time to time when buying on the internet, it is how you deal with these issues that make you stand out. I'm a firm believer that consumers should support quality retailers and shun the shoddy ones who quite frankly don't give a monkeys about their customers. The entire shopping experience is quality from start to finish… Read Full Review

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“No Nonsense”

Written on: 15/02/2013 by deney (5 reviews written)

Since November 2012 I have spent a small fortune with Amazon easily a dozen separate orders, saved money on every item. Never needed to use Customer Service… Read Full Review

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“Great Website in all!”

Written on: 23/01/2013 by gregthomas_manu (4 reviews written)

I have been using amazon for several years and I’ve always enjoyed it. I think that the navigation through the pages is really easy, the have a very big variety of products and have also adapted their filters in each product category to make our search even easier. Even if you don’t know what you are looking for it really easy to identify it in just a few clicks. On top of that they have really good prices and superb special offers – my latest purchase a 3TB external disk drive which cost… Read Full Review

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“Misleading “FREE” Amazon Prime Trial – Automatic...”

Written on: 18/01/2013 by h0nest (1 review written)

Unethical Misleading “FREE” Amazon Prime Trial – Automatic £49 Charge Amazon are one of my favorite companies for innovation and customer insight. They have been pioneers and are considered one of the more reputable online businesses. This makes it even more difficult to discover unethical or immoral practices. The Amazon Prime FREE trial is offered at checkout for Free next day delivery. GREAT a free trial – are there any catches – none I can see. There are no terms and… Read Full Review

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Oppagagnamstyle's Response to h0nest's Review

Written on: 28/01/2013

However, If you want to cancel the Amazon Prime membership ,You can contact Amazon and they will cancel it for you if it is eligible....

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Mercurian's Response to h0nest's Review

Written on: 21/02/2013

Carrying on a trial automatically is pretty much standard practice across the board, whether it's with a retailer or a separate subscription service. Maybe it could've been made clearer, but you should ALWAYS assume something like this is going to carry on unless you cancel it.

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Donna4Ronan's Response to h0nest's Review

Written on: 28/01/2013

When I forgot to opt out in time £49 was taken from my account. I called Amazon and they couldn't have been any nicer. The money was credited and after 3 days I had my money back. The small print on Amazon Prime clearly states that it is a trial and after I think it's 28 days if not cancelled then £49 will be debited from your account.

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H0Nest's reply to Donna4Ronan's Comment

Written on: 29/01/2013

The small print in the email they send AFTER opting in to the trial stated that you need to cancel or have the money debited. BUT this should be disclosed BEFORE you click to opt in.

This is why companies have a link to terms and conditions and a tick box to say you have read and understood them.

Amazon will ONLY refund the money if you have not used the prime service outside the trial period. So if you accidently order something the day after not knowing that the trial is over or that you have even had the charge then they will not make a refund.

My issue is the failure to disclose the terms and conditions prior to acceptance and relying on a follow up email with these hidden at the bottom - on friend who has thanked me for raising recieved 6 emails from Amazon on the day this was sent and again it does not request that you tick to say you have read and understood....

I just think it is extremely unethical and pretty sure it breaches any financial agreement for a debited amount given that there is no check made that you have read and understood the terms of contract.

I am glad you have your money back but I am sure there are many that have not been so lucky!!!

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Em_H's reply to H0Nest's Comment

Written on: 21/02/2013

It's clearly stated on the website under Prime---> 'Help and FAQs'. It's not in small print, it's written in something you should have read before agreeing to the Prime account. Sure, Amazon should prompt you to do so, but in order to avoid problems like this you should have just read the help section.

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“Order not fulfilled!”

Written on: 15/01/2013 by zpaulg (2 reviews written)

Amazon was recently offering the Logitech M235 wireless mouse for approximately £6. I ordered one and awaited delivery. Now, low and behold, it turns out that unbeknownst to me I am inhabiting the Matrix! I didn't really order the M235 as I'd previously thought. I'm not the good looking millionaire playboy I'd supposed! No, even as a long standing customer who has spent hundreds if not thousands of pounds with Amazon, it turns out no such order exists! No emails to explain the situation to a… Read Full Review

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“Amazing”

Written on: 15/01/2013 by mooseljk (4 reviews written)

What a breathe of fresh air. Prices always fantastic and delivery always on time. Best of all when things go wrong they actually take the time to get things write, including organizing returns. My first choice for purchases… Read Full Review

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“Amazon.co.uk always has reasonable prices for any goods”

Written on: 14/01/2013 by jan2013new (13 reviews written)

I have been a customer of amazon.co.uk for many years. The reason being is that their prices are very reasonable or cheaper than their competitors. Books are always cheaper on Amazon compared to the high street bookshops. I normally always use the free delivery option because I never need next day delivery so I am satisfied with their delivery times. I don't have any negative experience to report. Therefore, I highly recommend amazon.co.uk to other customers… Read Full Review

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“70% of Deliveries in last Month Late! ”

Written on: 07/01/2013 by trevorr10 (2 reviews written)

I have been an Amazon customer for many years and a Prime subscriber for over a year. Since November approximately 70% of my orders have not been delivered on time. In the past 30 days I have placed about 70 (yes 70) orders from a battery to a £289 set of headphones, an external hard disc, camera etc etc. So I think I qualify as an expert in Amazon service. Both last Saturday and this Saturday I waited in all day for Amazon parcels via Citylink but neither turned up. The one from last… Read Full Review

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“Great customer service”

Written on: 04/01/2013 by skrism (8 reviews written)

Spent god knows how much money buying things from Amazon over the years, never had any issues. Returns/refunds are very easy to do and customer service is always great. Their website is easy to use, most popular products have a lot of vendors so you can choose which one to buy from and compare prices. Plus because they have a lot of vendors, I've never seen a product out of stock that wasn't discontinued. Can't really fault em… Read Full Review

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“Great.”

Written on: 03/01/2013

I have used Amazon for years now and nothing bad has ever happened. The products often come well packaged (Most occasions) and usually before the estimated delivery time. One item even arrived the next morning after delivering it the night before. There's so many decent products that happen to be a lot cheaper then buying elsewhere, especially when the item is eligible for free delivery. One item I bought was an Elizabeth Arden set which cost around £29.99, elsewhere it was at least over £50… Read Full Review

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“Amazon service is amazing!”

Written on: 01/01/2013 by Rabbieboy (1 review written)

I bought several items in the run up to Christmas and was very pleased with their fast free delivery, usually much faster than time quoted and everything packed well and perfect. Superb!… Read Full Review

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“Delivery - perfect!”

Written on: 28/12/2012 by fraudpreventer (3 reviews written)

I have noticed with quite a few online ordering sites that they fail to live up to expectations as far as delivery is concerned and do not even have the courtesy to notify you when delivery is late. However I am glad to say that I have always found Amazon to be brilliant on their delivery… Read Full Review

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“Trouble free ordering”

Written on: 20/12/2012

I purchased a trolley on Amazon, it was full filled by Amazon and arrived in record time. I find the whole ordering process trouble free and secure. The trolley was great can carry up to 70 kg as described on the website… Read Full Review

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“Amazon Prime”

Written on: 19/12/2012 by wavy74 (1 review written)

It costs £50 a year but with Amazon Prime you can get anyone of their thousands of products delivered NEXT day at no extra cost.. Even at this time of year. As long as you are ordering more than 30 itemns a year I'd say its great value for money… Read Full Review

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“Great for online shopping”

Written on: 13/12/2012 by sturbbi (3 reviews written)

I have used Amazon.co.uk many times and I always got what I ordered in short time for good price. They have great selection of goods and always full stocks. You can have your account there with wish list where you can save what you chose. You can also find there used product for better price. Great feature is reviews on the site. Each product have customer reviews and upon them you can decided about the product. It is good idea because you don't have to browse many sites to find proper reviews… Read Full Review

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