Amazon Reviews - www.amazon.co.uk

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★★★★☆
3.8 / 5
75% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Read and write reviews of Amazon one of the largest shops on the Internet. If you have used Amazon.co.uk in the past to buy books, CDs, Video Games, electrical equipment or anything else then let us know what you thought of it to help other online shoppers.
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“UK site with Chinese and Canadian sellers”

Written on: 03/03/2014 by Crombe76 (2 reviews written)

Bought some Sony headphones and also a bottle holder for my bike. Bought both using Amazon.co.uk. After completing my purchase and seeing the usual safe dispatch times of between 3-30 days that most sellers list and then often dispatch with 2 days I thought nothing of the dispatch times. after 2 weeks contacted both sellers and one was from Canada, the other China. at no stage did either company include in the listing this fact. I complained to Amazon and got a reply of we will forward this… Read Full Review

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“Excellent service”

Written on: 05/02/2014

I recently ordered a DVD player from Amazon. The price was the cheapest I could find online and despite selecting the free super saver delivery it arrived the next day. Excellent service and the product was well packaged… Read Full Review

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“Simple and easy ”

Written on: 03/02/2014 by Davidhoward (2 reviews written)

Bought a few old CD's off Amazon that I had trouble finding elsewhere. Easy transaction and they arrived a few days later. Happy with such an easy purchase… Read Full Review

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“More mistakes, but consistent at sorting out.”

Written on: 03/02/2014 by ChrisMaxard (2 reviews written)

Have been shopping with them for 10 years now, and have had great sale prices for items, or generally lower prices for a range of items. But last couple years noticed increased likely hood of things going wrong, such as: -Pre-orders coming 2-3 weeks AFTER release date. -Wrong items in order turning up or not turning up. -Allowing of ridiculous postage from 3rd parties. -Fake items sold, even by Amazon themselves. -And occasionally if a refund or discount has been given to others for the same… Read Full Review

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“Excellent!”

Written on: 30/01/2014 by LuLu007 (3 reviews written)

I find myself preferring to use this site more to buy items - especially after several nightmare experiences with Ebay. I very rarely have problems with items I buy with them and it's easy to check reviews for item before deciding to buy. If something ever goes wrong, the process of rectifying this has always been easy / quick. I can honestly say that I have never had a bad experience with them… Read Full Review

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“use to be good”

Written on: 23/01/2014 by JP1978 (5 reviews written)

i use to love using amazon but then they started using yodel and that really messed them up. amazon were very good at resending my item out but since then i have not used them until they use a different delivery servuice… Read Full Review

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“Amazon Prime Membership, good value for money ”

Written on: 14/01/2014 by caitlinb (1 review written)

I’m a fan of Amazon. I’ve recently joined Amazon Prime. It’s good value for money. I have a lot of purchases from there so I’ve been trying to find a way to create a digital inventory of all of them where I can include all the information that comes with each purchase. I’ve came across an Amazon purchase tool called Unioncy that automatically creates a catalogue of all my belongings. I’m curious to hear if anyone else has tried and can share their experience? Seems to be quite… Read Full Review

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“Good Prices, Awful Service”

Written on: 08/01/2014 by Harvey10 (2 reviews written)

Amazon prices are competitive however their service sucks. I sold 3 books to Amazon, They've received the books over a 1 week now. They still haven't issued me a E-gift Card to my account. I've contacted Amazon support they say they will get back to me in 24-48 hours. I'm extremely disappointed with this the slow service… Read Full Review

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“Always had great service”

Written on: 05/01/2014 by galadriel2x (6 reviews written)

I use a lot on online companies to place orders with for many varied items. I have to say that one of the best I use is Amazon. The goods always arrive very quickly and are well packed. The prices are very competitive and I have had several good experiences with customer services resolving problems for me. The prices are competitive and most items have a lot of reviews that can be read before making a purchase. On the one rare occasion that I had a problem with a market seller, Amazon stepped… Read Full Review

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“The Best Company In The World”

Written on: 27/12/2013 by jasondunlop (11 reviews written)

I have nothing but praise for Amazon, for me they are the best of the best in every department. I find them so reliable & so customer aware that i will sometimes pay more for a product from them than pay less for the same item from a third party seller on their website. I know that if im not happy in any way that i can return my purchase with ease and ill receive a no quibble refund or replacement. Great prices, Great products, Great Service, Fast Delivery, Easy Returns 10/10… Read Full Review

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“Disgusting customer service ”

Written on: 22/12/2013 by Alq21 (2 reviews written)

I have never received as bad service before as I did from amazon this November/December. They made non stop mistakes with my order which ended in them 'accidentally' deleting it yet still requesting my money which my bank then held on too for two weeks just before Christmas. We had a preorder slot for a ps4 bundle with them dating back 3 mths. We were told it was being sent on the release date. The money disappeared from my account but no ps4 arrived. I rang them up concerned as they were… Read Full Review

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“Delivery Service Extremely Poor”

Written on: 11/12/2013 by moby79 (14 reviews written)

I used Amazon for the first time and found some DVDs I wanted at reasonable cost and placed my order which went through fine. Then few days later I get an email confirming my order had been delivered, I rang to advise it had not but was assured it had. I was very angry and and decided to escalate the matter which I was informed will take a few days....this is no good if you are ordering a gift. I then checked with all the neighbours and found from someone who lives in the same block of… Read Full Review

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“nothing to shout about”

Written on: 07/12/2013 by jackyhaynes (5 reviews written)

I ordered from amazon the prices were good but the website was a bit confusing the could make it a bit easier the delivery was ok it was free but took 4days which is not to bad will be using again but there are other sites better… Read Full Review

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“No problems”

Written on: 01/12/2013 by SteoD (2 reviews written)

ordered several items from here over the last few months and had few problems apart from delivery sometimes a little longer than expected. But very happy overall no other complaints. would recommend them good company… Read Full Review

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“i love amazon!”

Written on: 29/11/2013 by argy02 (5 reviews written)

amazon is simply amazing, the cheapest deals online and the best site in the world for sure, i love it and will continue using amazon for a very very very long time! i highly reccomend it to everyone and will be back!… Read Full Review

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“Xbox One pre-ordered 5 months ago, not delivered. Useless”

Written on: 22/11/2013 by Gameondaily (1 review written)

You would expect this kind of shambolic customer service from the lesser known companies but ho no, Amazon have taken ineptitude to a whole new level. I pre-ordered my console 5 months ago and Amazon assured me I would receive my order on release day (today). Yesterday morning I see that the item is not dispatched. Concerned, I call up Amazon and ask them why it wasn't dispatched yet. They say its just an error on their system and they say this, and I paste this from my email… Read Full Review

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“Good prices bit cheaper than in town shopping”

Written on: 06/11/2013 by Neil_Furgusson (3 reviews written)

I used most Amazon online many good product & lots of things product & good delivery arrived & bit cheaper than in town shopping not cheap. On Argos I searched Dock charging for Sony Xperia Z & belt pouch case & mobile cases & laptop cooler stand & coin sorter & 12000mAh portable charger & electric bug swatter & CREE torch & IR infrared thermometer & personal table folding for laptop & mobile stand & breffo spiderpodium but none there on Argos is suck not enough products. I found 32Gb MicroSD… Read Full Review

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“Amazon Dictatorship”

Written on: 31/10/2013 by Malunia (1 review written)

I bought Lansky sharpening system, I hate it and wanted to share my opinion and argues with other Amazon members. Amazon want allow me to place my arguments saying they do not comply with their guide lines. I tried 2 times then they say I am not allowed to please review on this item. It is a shame amazon you sell amarican rubbish then you protect it from bad opinion I feel very disappointed with amazon. … Read Full Review

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“Unlawful conduct”

Written on: 26/10/2013

When a manufacturer's guarantee and warranty have expired, under English law, the contract with the retailer does not expire after 12 months, or 2 years (as per EU law). The UK Sale of Goods Act 1979 states that purchased goods must be of "satisfactory quality". This includes fitness for purpose, appearance and finish, freedom from minor blemishes, safety and durability. The "durability" requirement is that the item should work or last for a reasonable time. Depending on the product and… Read Full Review

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“excellent customer service! ordered the wrong item,...”

Written on: 24/10/2013

excellent customer service! ordered the wrong item, and instead of having me ship it back for a refund they just credited my card and let me keep it!… Read Full Review

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Jr26686's Comment

Written on: 25/10/2013

I 've been buying and selling on Amazon for a few years and can only say it is a VG organisation. But when I buy a book through them I don't always know what I'm getting. When a book is up for sale, there should be an Amazon table that gives its size, number of pages, graphics, condition, HB or SB. These are sometimes given by the seller, but on occasion I have expected more than I received. ie - I ordered a book but got what was little
more than a magazine for over £10 - poorly written it went straight in the bin - disappointed - John Richardson

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